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The differences between ramp agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a ramp agent has an average salary of $30,721, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a ramp agent include safety procedures, loaders and service aircraft. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.
| Ramp Agent | Passenger Service Agent | |
| Yearly salary | $30,721 | $29,675 |
| Hourly rate | $14.77 | $14.27 |
| Growth rate | - | - |
| Number of jobs | 26,619 | 34,592 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 45% | Bachelor's Degree, 38% |
| Average age | 45 | 45 |
| Years of experience | - | - |
A ramp agent is an individual responsible for the loading and unloading of aircraft baggage, which includes mail and cargo, from the aircraft to the airport. He/She drives and operates ground equipment such as cargo carts and belt loaders while maintaining safe working conditions for himself and others. Other than loading and unloading baggage, a ramp agent guides planes to and from their gates and performs other airplane servicing duties. A ramp agent should be able to work in extreme conditions and pass a physical agility test.
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
Ramp agents and passenger service agents have different pay scales, as shown below.
| Ramp Agent | Passenger Service Agent | |
| Average salary | $30,721 | $29,675 |
| Salary range | Between $24,000 And $38,000 | Between $23,000 And $37,000 |
| Highest paying City | Minneapolis, MN | San Francisco, CA |
| Highest paying state | Minnesota | Minnesota |
| Best paying company | FedEx | dnata |
| Best paying industry | - | Transportation |
There are a few differences between a ramp agent and a passenger service agent in terms of educational background:
| Ramp Agent | Passenger Service Agent | |
| Most common degree | High School Diploma, 45% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between ramp agents' and passenger service agents' demographics:
| Ramp Agent | Passenger Service Agent | |
| Average age | 45 | 45 |
| Gender ratio | Male, 82.3% Female, 17.7% | Male, 40.5% Female, 59.5% |
| Race ratio | Black or African American, 7.8% Unknown, 6.1% Hispanic or Latino, 23.1% Asian, 6.7% White, 55.0% American Indian and Alaska Native, 1.2% | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 12% | 12% |