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Ramp service agent skills for your resume and career

Updated January 8, 2025
3 min read
Ramp service agent example skills
Below we've compiled a list of the most critical ramp service agent skills. We ranked the top skills for ramp service agents based on the percentage of resumes they appeared on. For example, 33.5% of ramp service agent resumes contained de-icing as a skill. Continue reading to find out what skills a ramp service agent needs to be successful in the workplace.

15 ramp service agent skills for your resume and career

1. De-icing

Here's how ramp service agents use de-icing:
  • Station Agents are also responsible for de-icing aircrafts and for pushing out/towing aircraft and related guide man functions.
  • Directed parking of aircraft and assisted with de-icing process.Loaded and unloaded luggage, animals and US mail bags.

2. Hand Signals

Hand signals are signs made using the hands to indicate or communicate certain instructions to anyone when audio communication won't be possible. Hand signals are used to flag down cabs, gesture at people from a distance, teach the deaf, and wave at someone. All these are in cases where voicing out the instructions won't be audible on the end of the receiver.

Here's how ramp service agents use hand signals:
  • Use lighted hand wands and various forms of aviation hand signals for aircraft positioning.
  • Guided the pilot with hand signals upon arrival and guided the jetbridge to the aircraft door.

3. Belt Loaders

Here's how ramp service agents use belt loaders:
  • Operated and fuel motorized equipment including cargo and belt loaders, lift trucks, ramp tractors and aircraft loading systems.
  • Drove/operated ramp equipment, including bag tugs, belt loaders, aircraft tow tractors and water and lavatory servicing vehicles

4. Reservations

Here's how ramp service agents use reservations:
  • Guided airplanes to gates * Loaded aircraft with baggage, freight & mail * Made reservations and ticketing
  • Greeted customer upon arrival, took reservations and sold tickets.

5. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how ramp service agents use safety procedures:
  • Maintain safety and security of the ramp at all times and comply with safety procedures and station policies.
  • Operated ground equipment such as baggage carts with special attention to safety procedures.

6. Loaders

Here's how ramp service agents use loaders:
  • Operate Materials Handling Equipment to include forklifts, baggage loaders, staircase trucks and 60K/25K aircraft loaders.
  • Utilized ramp tugs, nose loaders, bobtails and container loaders to complete daily duties.

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7. Conveyor Belts

Conveyor belts are a type of conveying system for conveying goods that are placed on a belt. Conveyor belts work with the help of pulleys. A belt is fixed and rotated between two or more pulleys. The pulleys on the belt conveyor are powered and they make the belt move and the goods placed on the belt move from one point to another.

Here's how ramp service agents use conveyor belts:
  • loaded and unloaded luggage and cargo with the use of conveyor belts or forklifts.
  • Qualified in the use of tugs, conveyor belts, huffs and scissor loaders.

8. Unload Cargo

Here's how ramp service agents use unload cargo:
  • Load and unload cargo (mail, express, baggage, freight, and company material) on and off aircraft.
  • Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic.

9. Ground Support Equipment

Ground support equipment provides passenger and baggage handling, aircraft handling, and docking at an airport.

Here's how ramp service agents use ground support equipment:
  • Drive and operate ground support equipment such as baggage tugs, baggage carts, and cargo dollies.
  • Perform maintenance on baggage carts, ramp tugs and all other ground support equipment.

10. Unload Aircraft

Here's how ramp service agents use unload aircraft:
  • Used a hi-lo to load and unload aircraft parts.
  • Load and Unload Aircraft with luggage, mail and freight

11. Federal Aviation Administration

Here's how ramp service agents use federal aviation administration:
  • Conducted all duties in accordance with ATS, OSHA, FAA, and Maryland Aviation Administration (MAA).
  • Ensured compliance with United and Federal Aviation Administration (FAA) regulations and policies.

12. Customer Baggage

Here's how ramp service agents use customer baggage:
  • Provide careful handling of cargo and Customer baggage and direct aircraft on the ramp area.
  • Provided courteous, prompt, accurate and careful handling of customer baggage and airfreight.

13. GPU

Here's how ramp service agents use gpu:
  • Air start, Gpu power source, lavs, water and cabin cleaning.

14. Equipment Checks

Here's how ramp service agents use equipment checks:
  • Observed safe ground handling procedures and maintenance of ground handling equipment, including the performance of equipment checks.
  • Take inventory and restocking goods for commissary, completing equipment checks for all GSE, conducting security check for aircraft.

15. Headphones

Here's how ramp service agents use headphones:
  • Operate portable radio or headphones.
  • Operate portable radio or headphones.
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List of ramp service agent skills to add to your resume

Ramp service agent skills

The most important skills for a ramp service agent resume and required skills for a ramp service agent to have include:

  • De-icing
  • Hand Signals
  • Belt Loaders
  • Reservations
  • Safety Procedures
  • Loaders
  • Conveyor Belts
  • Unload Cargo
  • Ground Support Equipment
  • Unload Aircraft
  • Federal Aviation Administration
  • Customer Baggage
  • GPU
  • Equipment Checks
  • Headphones
  • Dollies
  • Service Aircraft
  • Potable Water
  • Bag Room
  • Air Cargo
  • Ground Operations
  • Ramp Equipment
  • Transport Luggage
  • Unload Luggage
  • Ground Service Equipment
  • Conveyor Systems
  • Hazardous Materials
  • Customer Safety
  • Aircraft Lavatories
  • Wheel Chocks
  • Equipment Malfunctions
  • Station Policies
  • Airline Policies
  • FOD
  • Air Craft
  • TSA
  • Flight Operations
  • Safety Guidelines
  • Aircraft Weight
  • International Flights
  • Aircraft Cargo
  • Customer Aircraft
  • Outbound Flights
  • Bag Carts
  • Ticket Counter

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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