Randolph-Brooks Federal Credit Union jobs in San Antonio, TX

Job Description and Requirements The Vice President - Information Security Risk will provide key leadership in identifying, assessing, and managing information technology/security risk across the Credit Union ensuring the risk exposure is aligned to strategic objectives, risk profile, and regulator expectations. In addition, will collaborate with senior management, business units, and regulators to develop and implement effective risk management frameworks, policies & practices. This includes establishing a second line of defense information technology / security risk oversight program to identify, measure, monitor, and report related risks along with the overall effectiveness of the Credit Union's Information Security Program. Essential Functions and Responsibilities: * Develop and establish a second line of defense information technology/security risk framework and oversight program to oversee information technology/security activities across the enterprise * Develop, establish, and enforce information technology/security risk standards; measure and report on adherence to defined standards * Perform oversight activities such as risk reviews, risk assessments, control monitoring, and validation testing to identify information technology/security risks or non-compliance with policies, program procedures and standards, applicable laws, rules or regulations * Engage with key stakeholders to develop proactive risk mitigation strategies for areas of non-compliance or increased risk; review and validate mitigation plans to ensure identified risk is mitigated to an acceptable level * Develop and maintain key metrics to monitor and oversee information technology/security risks in accordance with the Credit Union's Risk Appetite; report results to management, senior leadership, and applicable risk or Board-level committees * Collaborate with the Enterprise Risk Management (ERM) function to ensure integration and reporting of information technology/security risks within the ERM program * Monitor industry trends and emerging risks to inform or recommend enhancements to the information security program accordingly * Collaborate with senior management and business units to establish a culture of information security by actively promoting security awareness and shared responsibility * Actively seek regular discussions with key stakeholders to provide risk guidance, consultation, and credible challenge for implementations or changes in information technology/ security activities * Serve as liaison and support during internal/external audits or regulatory examinations of the information security program * Consistently model conflict resolution, tact, and negotiation skills through appropriate persuasion and genuine empathy throughout all interactions * Coach and train direct reports in information technology/security risk identification, risk analysis, risk measurement, control development & testing; also provide mentoring and professional development opportunities to direct reports * All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice) Requirements: * Bachelor's Degree (Information Systems, Cybersecurity, Computer Science, Business preferred) * Minimum 5 years of information technology, cybersecurity, governance, risk management or other related work experience OR 10 years of related work experience in leu of degree (within financial institutions or other regulated industry is a plus) * Minimum 5 years of management experience * Comprehensive knowledge and experience in applying IT and Information Security standards and governance frameworks (NIST CSF,CIS Controls, etc.) * Knowledge and experience in applying risk management practices, including risk identification, risk analysis, risk measurement, control development and testing Skills and/or Certification/Licensing: * Information security, risk or audit related designation or certification, such as Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Auditor (CISA) or other equivalent * Proficient oral and written communication and presentation skills, specifically for briefings to upper management and executive committees with both technical and non-technical backgrounds * Strong leadership, staff management, and project management skills * Strong organizational and time management skills * Strong relationship building and problem solving skills * Sound judgment and critical thinking skills, ability to think strategically considering impact to credit union operations and safety and soundness All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

This position is responsible for leading and implementing a comprehensive cross-channel digital media strategy. The role will oversee the planning and execution of daily digital media activities across various platforms and channels, leveraging cross-channel insights to optimize performance outcomes. The role will monitor and report on the impact of digital marekting efforts. Use data-driven insights to make adjustments and improve campaign performance. The Senior Digital Specialist will manage relationships with our third-party digital agency to ensure effective coordination, successful execution and desirable results from our paid media investments. The role will monitor the digital media budget and confirm that agency spend aligns with plan. Collaborates with various teams to align strategies and ensure effective exectution. Additionally, the role will perform competitive analysis and market research, remaining informed about emerging digital media trends, algorithms, technologies and industry best practices. Completes any other job-related duties needed to help drive our Vision, fulfill our Purpose, and abide by our Organization's Values.

The Lending Quality Assurance Specialist I supports the Indirect and Consumer Operations teams by conducting quality assurance and monitoring reviews. These reviews are to verify quality and compliance of Consumer and Indirect Lending products through reviews of funded loans. The Quality Assurance Specialist I is responsible for reporting discrepancies to Lending management and validating that discrepancies are corrected. Works directly with Indirect and Consumer management and Loan Officers and Loan Processors. Identifies trends of issues identified in quality control reviews and reports these to management. Supports the development of quality assurance and operational reporting. Provides recommendations to QA and/or Lending procedure changes. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. The Lending Quality Assurance Specialist I supports the Indirect and Consumer Operations teams by conducting quality assurance and monitoring reviews. These reviews are to verify quality and compliance of Consumer and Indirect Lending products through reviews of funded loans. The Quality Assurance Specialist I is responsible for reporting discrepancies to Lending management and validating that discrepancies are corrected. Works directly with Indirect and Consumer management and Loan Officers and Loan Processors. Identifies trends of issues identified in quality control reviews and reports these to management. Supports the development of quality assurance and operational reporting. Provides recommendations to QA and/or Lending procedure changes. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. One (1) year of lending (Indirect and/or Consumer) operations experience. One (1) year of quality control / lending audit experience. Working knowledge of Indirect and Consumer related regulations. With minimal supervision, manage multiple priorities to ensure concurrent project timelines are consistently met. Highly analytical, detail oriented, and organized. Goal driven and self-motivated to work well under high volume and stress environment. Ability to function in a high volume environment and within time constraints while maintaining accuracy and attention to detail.

As a Teller/Banker, you will often deliver the very first impression of the credit union to our members (credit union lingo for customers). You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long-lasting relationships by promoting our checking and savings accounts, loans, credit cards, and insurance services, to name a few. You will only offer products and services that meet our member's needs and contribute to their financial success. You will be a team player and support the credit union in becoming America's Best by meeting sales goals, proactively identifying cross-sell opportunities, and educating members on digital services available to them. You will provide "universal" service and will be cross-trained in both teller and banker functions to better serve our members. This means additional learning and growth opportunities for you! Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.At Security Service, we champion career growth and development. As such, our member service roles have a defined career path to support this. Most of our branch managers and assistant branch managers started in a Teller/Banker role! Member Consultant I: High school diploma or equivalent. Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience. A customer-centric attitude focused on delivering great experiences to our members while maintaining strict confidentiality. Excellent interpersonal and communication skills with a goal-driven mindset. Proficiency in computer software including Excel, Word, and Outlook. Strong attention to detail, strong organizational skills and the ability to focus in a fast-paced environment. Able to maintain a flexible work schedule during normal business hours--never work another Sunday! May be required to travel to and from other branch locations for work and/or training. At management discretion employee may be required to complete, within 180 days of request, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). If registered, must maintain active registration, and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. If required to register as an MLO, will successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency's (FHFA) Suspended Counterparty Program (SCP) list as required by secondary market investors. Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements.

Provides all maintenance support for assigned region. Completes maintenance and repair of all facets of facility and maintenance management. Ensures periodic maintenance and emergency maintenance keeps each building in working condition. Performs general maintenance and repair duties such as electrical, plumbing, roof and exterior, lighting, door/locks/keys, HVAC, life safety systems, grounds, parking/sidewalks, windows, ceilings and carpentry work. Audits building operations and ensures that the physical facilities are safety compliant. On an as needed basis, perform PPM or emergency maintenance on plumbing systems, electrical systems, generators, water coolers, ice machines, and landscaping sprinkler system controls. May supervise contractors and vendors to include scheduling day-to-day activities. Coordinate all new contractors or vendors through the AVP, Corporate Services. Oversees overall supply chain operations, including purchasing and inventory of materials. Provides budget input to facilities management regarding improvements and maintenance. Adheres to SSFCU core values at all times, and aligns to departmental goals which are part of SSFCU goals. Can independently, or through supervision satisfactorily resolve all issues and complete duties as assigned, and ensures team accomplishment. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

Responsible for prospecting, quoting, and selling Personal Lines insurance products to SSFCU members and non-members by interacting professionally and communicating in a positive manner at all times while exceeding expectations. Must meet and/or exceed individual sales goals established by leadership on a consistent basis. Must meets call volume standards, timeliness, and adherence metrics. Every day job functions must be met with quality and integrity at all levels. Manage multiple inbound and outbound lead opportunities on a regular basis and holds themselves accountable for timely interaction with members without close supervision. Prequalifies prospects for insurability and quality of risks. Recommends coverages, completes and submits applications and related documentation to appropriate markets. Executes follow-up as appropriate. Prepare insurance proposals from multiple carriers using an automated rating system and interacts with members in answering questions while ensuring appropriate coverage is offered so the insured's needs are adequately protected. Develop relationships with members by reviewing missed opportunities on unsold leads to completing the sales process with accuracy. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

Provides administrative support to include answering multi-line phone system, maintaining department records and credit union corporate records for various audits, investor application packages, and annual investor re-certifications and assists with vendor due diligence activities. Composes correspondence to internal and external recipients, oversees incoming mail distribution, and supports outgoing courier needs. Prepares various production reports and graphs for board presentations, department meetings, and standard departmental month end reports. Arranges appointments, schedules meetings, and maintains departmental calendars. Assists in updating procedural manuals and business continuity planning materials. Manages all incoming invoices, verifies their accuracy and budget limitations, and ensures prompt and timely payment. Orders supplies, subscriptions and maintains office equipment. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

Job Description and Requirements As a Graphic Designer II, you will prepare art and work on special projects to support the credit union's goals. In addition, will work closely with the marketing department to complete requests and will adhere to industry standards to ensure we are competitive in the market. Essential Functions and Responsibilities: Follow marketing and graphic design guidance to edit or update RBFCU collateral materials including direct mail, advertisements, brochures, etc. Meet all deadlines Assist in design and updates for multiple mediums, including web, print video and audio Participate in brainstorming, marketing and advertisement strategies to strengthen the RBFCU brand Design from the ground up with minimal direction from the Creative Director, to include complex designs that allow the credit union to stand apart form its contemporaries Support the credit unions digital channels (i.e.- in-branch digital signs) with video reels that highlight credit union products and services All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice) Requirements: High School Diploma or G.E.D. Minimum of 3 years job-related experience Desire to continue education and stay abreast of trends and developments in the industry Demonstrate competency in layout sketching and typography in a portfolio Accuracy in design building and layout; accuracy in editing Perform well and remain organized under pressure and tight deadlines Skills: Adobe Master Collection CC - InDesign, Photoshop, Illustrator, Premiere, After Effects Preferred: Associate or Bachelor's degree Experience with digital design, video and motion graphics/animation is a plus All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements The Senior Credit Risk Modeling Analyst will develop, validate, and enhance credit risk models to support decision-making, profitability, and compliance. The Analyst will analyze complex datasets, assess portfolio performance, and forecast credit risks to optimize lending and institution strategies. Essential Functions and Responsibilities: Utilize risk modeling techniques to identify, quantify, and forecast potential credit risk and opportunities for the institution. Develop and maintain expertise in the fields of risk quantification and modeling to support both internal and external stakeholders. Collaborate with stakeholders to understand product characteristics used for modeling while assisting in communication and education of current and expected risk exposures. Make recommendations to management on current and future strategies and profitability projections. Perform other quantitative analysis for institution stakeholders as needed. Leverage expertise to foster and expand collective knowledge within the team. Gather and analyze pertinent data to create or strengthen models that forecast risk exposure and help make informed business decisions. Continuously monitor the economic and business environments to update models as new data becomes available. Define, document, and summarize methodologies, assumptions, and results of risk models and prepare reports for management. Act as a liaison between lending and IT to assist in the aggregation and organization of institutional data for the use in models and reporting. All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). Requirements: Master's degree in finance, statistics or other quantitative field Minimum 3 years of job-related experience or 6+ years of job-related experience in lieu of Master's degree Strong analytical, mathematics, organizational, and planning skills Ability to articulate complex theories, concepts, methodologies, and findings in a non-technical manner to a non-technical audience Innovative self-starter with ability to meet deadlines, work independently, and think outside the box Excellent interpersonal skills, with a desire to pursue best practices in a challenging team environment Proficient to advanced knowledge of statistical modeling and other quantitative techniques including, but not limited to, linear & non-linear regression, optimization, simulation, time-series analysis, probability theory, survival analysis, and value-at-risk Knowledgeable of modeling systems and/or computer programming languages used for modeling (e.g. python & R) Ability to complete multiple projects and meet deadlines Capable of working on assignments with minimal assistance All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Bitters branch location starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Bitters is located at: 2514 N. Loop 1604 West, San Antonio, TX 78248. As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You'll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You'll have the opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you. Essential Functions and Responsibilities: Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team. Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels. Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws. Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel. Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses. Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws. Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement. Prepare various teller reports, and escort members into designated areas when requested. Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features. Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs. Support our cross-serve/sales culture to ensure branch standards are achieved or exceeded. Observe safety and security procedures, and report potentially unsafe conditions. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School diploma or GED Six months of work experience (financial institution, customer service or sales experience preferred) Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers Excellent communication and interpersonal skills Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions Proficient in utilizing PC, software and other office equipment Ability to sit or stand for extended periods of time Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly Preferred: Bilingual (English/Spanish) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Manages Real Estate and Corporate Service functions to include the construction and remodel project management, special projects and departmental budgeting. Prepares budget forecasts, audits and processes project invoices, controls, and justifies expenses and work within the defined departmental and overall credit union budget. Collaborate with leadership in strategic planning as it pertains to corporate servcies, construction, facility management and security operations. Assist leadership in the development and implementation of strategic and operational plans. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

Acts as a liaison among stakeholders, performs analysis in order to understand the business needs, policies, and operations of the credit union, and recommends solutions that support and enable the credit union to achieve its goals. Works on projects of varying magnitude and helps to ensure the implementation from beginning to end is timely and satisfactory to stakeholders. Works under minimal supervision, with wide latitude for independent judgment. Provides application(s) support including: responding quickly to user questions and/or issues, documenting issues requiring programmer resolution, testing of solutions and coordination of implementations, and following up with users to ensure application(s) continue to operate as designed. Performs complex analysis of business and technical information, gathered through collaboration with various stakeholders, along with application(s) capabilities, to support decision making of proposed solutions / requirements. Prepares required documentation, including but not limited to High-Level Requirements, Process Flow documents, Detailed Functional Requirements, Scope documents, Production Problem Recaps and Testing Scenarios, for all service requests and projects as deemed necessary by current methodologies. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

The Associate Advisor supports the creation, execution and monitoring of clients financial strategy through direct client interaction, paperwork processing and behind the scenes coordination with other team members to deliver a premium client service. This position requires knowledge of the core tenets of financial planning, experience in a planning support role and the ability to interact with clients at a high-level. The Associate Advisor demonstrates grace under pressure, a positive attitude and the ability to handle a heavy workload.

Serves as a subject matter expert for ACH processing rules, regulations, and requirements for all ACH operations. Maintain thorough knowledge of policies, procedures, guidelines, regulations, timeframes and/or processes. Supports other payment programs through a variety of functions related to researching compliance rules and regulations, reviewing and verifying of systematic processing, exception processing of multiple payment channels and providing production support where needed. Prepares and processes ACH loan origination set up and cancellations, unauthorized ACH debit claims and stop payments. Responsible for Payment Channel exception processing through multiple touch points such as ATM Networks, Federal Reserve, Frost Bank, Share Branching and internal SSFCU batch processes. Responds to inquiries regarding ACH, overdraft limits assigned by SmarterPay and negative share activities, from members and other department employees (Production related issues, triage production related issues). Collaborates with other team members to complete complex work assignments and problem resolution related to debit card, credit card, ATM, ACH and check processing by applying functional knowledge of payment service systems, structure and related applications. Adheres to Federal Regulation guidelines while maintaining quality control and productivity standards. Processes transit chargebacks and prepare legal Image Replacement Documents for delivery to membership daily. Processes check adjustment requests to/from Federal Reserv, Frost or Catalyst and processes foreign and collection items. Analyze workflows and recommend innovative methods to improve production operations and member experience by applying basic workflow methodologies. . Transfer data from system applications to digital databases, and review data for deficiencies or errors correcting any incompatibilities and checking output. Analyze, research, resolve and respond to ACH disputes from members by applying critical thinking, judgment, and business sense to make final determinations and provide responses within regulatory time frames. Prepare and provide case summaries to seniors/and or management for escalated member complaints. Understand ACH & Exception systemic processes to identify and troubleshoot production outage, and report to management. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. Bachelor degree in Business Administration or equivalent education and/or experience. Minimum of three (3) years of member service and payment operations experience or comparable financial experience. Minimum of five (5) years of financial institution related ACH, debit card, credit card, exception processing, share branching exception processing, ATM operations and/or check processing systems experience. Knowledge of NACHA rules and regulations. Have a basic understanding of workflow concepts and process methodologies. Proficient skills in Microsoft Office applications including Word, Excel, Access and Visio. Ability to work in a high-paced environment, organize duties and perform multiple tasks simultaneously. Effective communication skills and able to provide professional and courteous customer service.

Job Description and Requirements Preserve Title is looking for an experienced resilient individual who will be responsible for handling all aspects of processing files for residential transactions. This position is for our Alamo Heights location, located at: 6606 N New Braunfels Ave, Suite 106 San Antonio, TX 78209 Essential Functions and Responsibilities: Answering incoming calls Greeting and assisting customers Assisting title staff with Order Entry, receipting of Earnest Money Contracts and client follow up Reviewing title commitments as well as curative work in order to clear title Understanding residential & commercial contracts Preparing Settlement Statements or Closing Disclosures per sales contracts and instructions from lenders Preparing Closing Packages Conducting real estate closings Receipt of escrow monies and disbursements of files Requirements: High School Diploma or GED Strong analytical and problem solving skills to resolve complex issues Minimum one year of previous job related work experience Minimum one year of customer service experience Must be able/willing to commute to the work location at 6606 N New Braunfels Ave, Suite 106 San Antonio, TX 78209 Self-motivated with strong organization skills Proficient computer skills and knowledge of Microsoft products Ability to maintain high level of confidentiality Teamwork and dedication to developing strong relationships with coworkers Knowledge of The Texas Title Insurance Procedural and Rate Rules, preferred Knowledge of FHA, VA, and Conventional transactions, preferred Excellent communication, interpersonal, and organizational skills, ability to work in a paperless environment All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Assists to Security Service members, potential members and non-members via email, secure messaging, telephone, fax, or mail following the Member Contact Center standards. Independently processes a variety of transactions and inquiries in accordance with policies and procedures. Services account maintenance and fulfillment of electronic, mailed, and phone requested account requests. Also services and corresponds with members in a professional and timely manner via electronic and written means. Process member transactions/requests in a proficient, timely, and accurate manner within all applicable processes/procedures while following all established procedures, guidelines, and applicable regulations. Assists in coaching and providing feedback to MCC representatives and EB team members as necessary. Resolves complex account issues and inquires to include balancing and/or researching general ledger accounts. Works with other departments to ensure member satisfaction is met in a timely, efficient, and accurate manner. Engages and participates in a teamwork environment to ensure all departmental goals, leading to the overall attainment of credit union goals, are achieved. Demonstrates a positive professional and business owner mentality. Displays confidence and decision making abilities. Shows empowerment by identifying member needs and utilizing resources to find sensible solutions that assist our membership. Approves transactions, performs overrides, approves fee reversals, and grants other exceptions to policy and procedures as appropriate. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

The social media manager is a passionate brand champion that fosters engagement, real-time member interactions and user-friendly memorable content that changes the game in social media. This role will oversee the Security Service brand efforts across our social media channels, develop social media strategies, define KPIs, define channel strategy recommendations, recommend tracking and analytics solutions, weigh in on the optimization of creative executions and create roadmaps that capitalize on all our social media acquisitions efforts both paid and organic. A real champion of lowering CPA, this person will be responsible for developing Go to Market Sales Spikes campaigns for revenue gains, while driving long term audience growth and sustainable brand love. The ideal candidate thrives in fast paced environments and is ready to take charge in all things social media and will lead important decisions like: • Social Media Channel strategy and Presence (Facebook, Instagram, X/Twitter, TikTok, YouTube, Vimeo, etc.). • Define Audience, Targets and Segmentation strategies by channel. • Manage all the posting and interactions across all Social Media channels (responses, listening, reporting and posting). • Advice on best-in-class tactics that strengthen Security Service as a loved and high recall brand • Define Engagement and Acquisitions Goals and Benchmarks. • Provide insight into Content Themes, Product Stories and Messaging Streams. • Develop the posting and sharing calendars and cadence. • Provide analysis of performance reports and metrics for all the Security Service social media channels. • Provide real time strategy adjustments for optimizing engagement and CPA's. • Inform the optimization of creative as needed. • Provide social media trends and competitive landscape observations that can be leveraged by the brand team creating the content. • Provide the creative brand team with a deep understanding of consumer needs and insights that can help drive social media tactics to position us as the best credit union in America.

Responsible for prospecting, soliciting, quoting, and selling Commercial Lines insurance products. Counsels and markets to new and existing clients in a professional manner by networking and sourcing new clients. Meets sales and service standards for volume, timeliness, and quality. Maintains a thorough knowledge of the Company's available services, lines of business, and pricing structures. Offers additional services as appropriate, to grow targeted profitable revenue and contribute to Credit Union's goals and objectives. Drive the Credit Union's vision, purpose and core values. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

Provides all maintenance support for assigned region. Completes maintenance and repair of all facets of facility and maintenance management. Ensures periodic maintenance and emergency maintenance keeps each building in working condition. Performs general maintenance and repair duties such as electrical, plumbing, roof and exterior, lighting, door/locks/keys, HVAC, life safety systems, grounds, parking/sidewalks, windows, ceilings and carpentry work. Audits building operations and ensures that the physical facilities are safety compliant. On an as needed basis, perform PPM or emergency maintenance on plumbing systems, electrical systems, generators, water coolers, ice machines, and landscaping sprinkler system controls. May supervise contractors and vendors to include scheduling day-to-day activities. Coordinate all new contractors or vendors through the AVP, Corporate Services. Oversees overall supply chain operations, including purchasing and inventory of materials. Provides budget input to facilities management regarding improvements and maintenance. Adheres to SSFCU core values at all times, and aligns to departmental goals which are part of SSFCU goals. Can independently, or through supervision satisfactorily resolve all issues and complete duties as assigned, and ensures team accomplishment. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. A minimum six (6) years of facilities/building maintenance, construction, remodeling or warranty maintenance experience. Able to complete facilities/building maintenance, repairs, light construction or remodeling without assistance. Certified in the operation of lifts, fork lifts, scissor lifts and other tools. A minimum of two (2) years of a warranty or maintenance software system experience such as Archibus or Remedy. Familiarity with the use of voltage meters, Freon leak detectors, scoping water and sewer lines, and common plumbing tools and machines such as augers. Valid driver's license, a good driving record and insurability. Lifts up to 100 lbs. with assistance from either lifting equipment or another person. Activities occur within inside and outside environments. Will climb ladders unassisted up to 24 feet; and when required to, inspect roofs from 2 to 6 stories in height. Able to focus on multiple work projects or multiple functional/technical areas. Good problem analysis and solving skills. Good verbal and written communication skills. Good interpersonal skills and leadership abilities to motivate employees and develop a cohesive team of committed employees to perform in a high-volume environment. Independent thinking, self-motivation, and problem solving to manage multiple priorities, meet deadlines and achieve production and performance goals set by Management. Working knowledge of applications such as Word, Excel and Outlook.