Randolph-Brooks Federal Credit Union jobs in San Antonio, TX - 48 jobs

Job Description and Requirements Preserve Title is seeking an Administrative Assistant that would be responsible for providing support and assisting the Title Escrow Assistants on residential and commercial transactions. This position is for our ASC location, (main campus) located at: 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233 Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. Essential Functions and Responsibilities: Answering incoming calls. Greeting and assisting customers. Assisting title staff with Order Entry, receipting of Earnest Money Contracts and client follow up. Understanding residential & commercial contracts. Conducting real estate closings as needed. Receipt of escrow monies and disbursements of files. Handle mail distribution for Preserve Title. Process contract termination and refund of earnest money. Assist in ordering payoffs, HOAs, surveys, release of liens. Assist escrow team with the preparation of funded files for the policy department. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School Diploma or GED 1 year of related work experience Must be able/willing to commute to the work location at: 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233 Strong analytical and problem solving skills to resolve complex issues Self-motivated with strong organization skills Proficient computer skills and knowledge of Microsoft products Ability to maintain high level of confidentiality Teamwork and dedication to developing strong relationships with coworkers Knowledge of The Texas Title Insurance Procedural and Rate Rules Knowledge of FHA, VA, and Conventional transactions Excellent communication, interpersonal, and organizational skills, and ability to work in a paperless environment All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Provides administrative support to include answering multi-line phone system, maintaining department records and credit union corporate records for various audits, investor application packages, and annual investor re-certifications and assists with vendor due diligence activities. Composes correspondence to internal and external recipients, oversees incoming mail distribution, and supports outgoing courier needs. Prepares various production reports and graphs for board presentations, department meetings, and standard departmental month end reports. Arranges appointments, schedules meetings, and maintains departmental calendars. Assists in updating procedural manuals and business continuity planning materials. Manages all incoming invoices, verifies their accuracy and budget limitations, and ensures prompt and timely payment. Orders supplies, subscriptions and maintains office equipment. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. Minimum of three (3) years of administrative experience preferably in a financial institution. Strong understanding of financial / lending terminology. Excellent written/verbal business communication skills, advanced knowledge of grammar with a strong attention to detail. Advanced knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook, and Access).

This position is responsible for leading and implementing a comprehensive cross-channel digital media strategy. The role will oversee the planning and execution of daily digital media activities across various platforms and channels, leveraging cross-channel insights to optimize performance outcomes. The role will monitor and report on the impact of digital marekting efforts. Use data-driven insights to make adjustments and improve campaign performance. The Senior Digital Specialist will manage relationships with our third-party digital agency to ensure effective coordination, successful execution and desirable results from our paid media investments. The role will monitor the digital media budget and confirm that agency spend aligns with plan. Collaborates with various teams to align strategies and ensure effective exectution. Additionally, the role will perform competitive analysis and market research, remaining informed about emerging digital media trends, algorithms, technologies and industry best practices. Completes any other job-related duties needed to help drive our Vision, fulfill our Purpose, and abide by our Organization's Values. Bachelor's degree in Marketing, Digital Media, Communications, Business, or related field. Experienced in digital marketing, with over five years of practical experience managing and optimizing campaigns focused on social media, programmatic advertising, and paid search marketing. Proficient in analytics tools (e.g., Google Analytics, Adobe Analytics) and advertising platforms (Google Ads, Facebook Ads manager, DV360, The Trade Desk). Demonstrated expertise in ad operations, digital campaign management, and digital media platforms. Expertise in digital marketing best practices, KPIs, and technology. Skilled in programmatic budgeting and digital buying platforms, enabling execution of effective digital media campaigns. Strong ability to interpret data, draw conclusions and make informed decisions. Effective verbal and written communication skills. Ability to manage multiple tasks, projects, and deadlines in a fast-pace environment.

The Security Operations Center (SOC) Analyst I evaluates and coordinates responses to incidents and emergency situations related to employees and/or company locations. Communicates security related matters to uniformed security personnel and provides continuous real-time actionable support through video analysis, direct communication with SSFCU personnel along with law enforcement, EMS or fire service when the need demands. Maintain a clear understanding of business machines and programs with aptitude for superior knowledge of security protocols and technologies; video management system (VMS), site security configurations, access coding, incident databases, enterprise intrusion/trouble systems, remote programming systems. Finally, possess the verbal and writing skills necessary to assess, document and articulate incidents for review by leadership. Performs video review, retrieval, analytical and investigative functions. Performs link analysis to identify patterns of like behavior, criminal conduct, and suspicious behavior to facilitate information sharing and actionable measures. Monitors, analyzes, and identifies solutions to alarm activations at the 70-plus branch sites, the SFFCU main campus and other properties. Duties also include monitoring special events on SSFCU property, coordinating with security personnel, contracted law enforcement personnel and event management to implement professional security plans. Assists in the c oordination of the incident response to remediate security and other spontaneous events when needed. Ability to assess, investigate, document, and report security concerns and emerging security trends. Monitors enterprise access control systems including support for localized users, software configuration, verification of door function, door position switches, and card readers inventory control. Updates and maintain security activity logs and daily operational reports. Document entries for updates and when needed coordinates maintenance on alarms and more. Exhibits a calm sense of urgency during problem analysis. Follows up to ensure satisfactory resolution with internal stakeholders. Completes any other job-related duties needed to help drive to our vision, fulfill our purpose, and abide by our organization's values. High school diploma or equivalent. Minimum of three (3) years of security related work experience including law enforcement dispatch center, SOC experience, or other fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously. The ability to guide discussions, overcome obstacles, identify, recommend, and implement workable solutions. Must remain onsite or work extended hours during natural disasters and unusual occurrences. Computer software proficiency including Microsoft Outlook/TEAMS, Word, Excel, Power Point. Work a flexible schedule to accommodate business needs and provide seven day a week twenty-four hour a day coverage. Local distance travel may be required for business purposes occasionally. Valid driver's license, a safe driving record, and insurability. Lift 25 lbs. without assistance.

Job Description and Requirements The Human Resources Recruiting Specialist will manage a full-cycle recruitment process for various positions within the credit union and will create an exceptional candidate/manager experience. In addition, they will hire qualified candidates and/or make hiring recommendations to management upon assessing position requirements and applicant skills. The Recruiting Specialist works to enhance the image and growth of the credit union and supports our strategic goals and credit union mission. This position is for our ASC location, (main campus) located at: 1 IKEA-RBFCU Pkwy, Live Oak, TX 78233. The Human Resources Recruiting Specialist will have the ability to work a hybrid schedule after the successful completion of training. The training period can vary and will take place at the RBFCU Administrative Service Center - Live Oak, Texas. Essential Functions and Responsibilities: Effectively manage a recruitment pipeline including sourcing, reviewing applications/resumes, screening, interviewing, extending job offers, and negotiating compensation, while demonstrating a sense of urgency to hire professional employees for the credit union (CU). Develop and maintain relationships with community organizations and employment agencies and utilize applicable recruiting platforms to develop and strengthen recruitment efforts. Build and maintain collaborative relationships with business units and hiring managers to deliver superior service to all internal and external parties. May be responsible for additional areas including: payroll, employee relations, benefits, on-boarding and/or other HR areas to be assigned. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School Diploma or GED; Bachelor's degree preferred One year of Human Resources experience, preferably in recruitment processes Knowledge of multiple Human Resources disciplines to include best recruitment practices and procedures. Must be able and willing to commute to work location at: 1 IKEA-RBFCU Pkwy, Live Oak, TX 78233 Knowledge of applicant tracking systems (Workday preferred) Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint Must be able to multi-task and have excellent organization and communication skills Maintain a positive attitude, professional appearance and provide a positive company image. Take a solid team approach and show initiative and desire for process improvement. Teamwork and dedication to building strong relationships with co-workers is required May travel within the state of Texas, but less than 5% of the time (primarily Austin/San Antonio/Dallas/Corpus Christi areas) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Responsible for prospecting, quoting, and selling Personal Lines insurance products to SSFCU members and non-members by interacting professionally and communicating in a positive manner at all times while exceeding expectations. Must meet and/or exceed individual sales goals established by leadership on a consistent basis. Must meets call volume standards, timeliness, and adherence metrics. Every day job functions must be met with quality and integrity at all levels. Manage multiple inbound and outbound lead opportunities on a regular basis and holds themselves accountable for timely interaction with members without close supervision. Prequalifies prospects for insurability and quality of risks. Recommends coverages, completes and submits applications and related documentation to appropriate markets. Executes follow-up as appropriate. Prepare insurance proposals from multiple carriers using an automated rating system and interacts with members in answering questions while ensuring appropriate coverage is offered so the insured's needs are adequately protected. Develop relationships with members by reviewing missed opportunities on unsold leads to completing the sales process with accuracy. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. Minimum of three (3) year of insurance sales experience. Property & Casualty License. Experience using Vertafore/AMS360 Agency Management System. Knowledge of Microsoft Word and Excel. Able to communicate verbally and in writing to explain complex issues and interpret complex information, and respond appropriately. Able to perform a large number of steps in complex system with accuracy and speed.

Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests. Provide a high level of service to our members by providing consistent, friendly, personalized service to each caller. Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities. Consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations. Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services. Recommends products and services to enhance the member experience that will contribute to our growth and profitability. Demonstrates a positive, professional and business owner mentality. Actively engages and participates in a teamwork environment. Demonstrates increasing levels of empowerment through confidence and decision making with less dependence on Supervisors for solutions that balance the interest of our membership and the credit union. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. Minimum of three (3) years of call center or financial institution or comparable experience in cash handling, customer service, or sales. At management discretion employee may be required to complete, within 3 full months of request within 3 full months of request, federal registration as a Mortgage Loan Officer (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S. A. F. E. Act). If registered, must maintain active registration and comply with all requirements of the S. A. F. E. Act, including but not limited to, providing their unique identifier and ensuring the Registry is updated with significant changes (i. e. , name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services. Recommends products and services to enhance the member experience that will contribute to our growth and profitability. Demonstrates a positive, professional and business owner mentality. Actively engages and participates in a teamwork environment. Demonstrates increasing levels of empowerment through confidence and decision making with less dependence on Supervisors for solutions that balance the interest of our membership and the credit union. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills. Able to operate a personal computer and good knowledge of Word, Excel, and Internet. Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities.

Under limited supervision will manage and service a portfolio of assigned commercial loans ensuring overall portfolio performance and asset quality remains strong including timely covenant testing and completion of periodic annual reviews. The portfolio manager will ensure early identification of risk in the credit through review of gathered documentation. Analyzes financial statements, industry risks, collateral, credit structure for possible deterioration in the overall credit risk profile of the borrower. The Portfolio Manager II will be expected to review loan documents comparing them to the approved CAM to ensure loan documents are executed in accordance with the CAM and loan policy. A Portfolio Manager II, under supervision of a Portfolio Manager III or Supervisor will make appropriate recommendation for an upgrade or downgrade to ensure timely risk rating of the credit. Prepare CAR/Watch Reports for credits that are risk rated Pass Watch, participate in CAR/Watch meeting(s). Tests covenants of assigned credits to ensure adherence with financial covenants requirements included in the loan documents. A Portfolio Manager II, under limited supervision of a Portfolio Manager III or Supervisor, will review and make recommendation for resolution of covenant violations or needed modifications/forbearance including oversite and review of necessary documentation. The Portfolio Manager II is expected to manage assigned commercial loan portfolio exceptions through customer contact to ensure delivery of financial statements, tax returns and other required financial information under the loan agreement and ongoing servicing of the credit. Review and ensure documents are uploaded to the document repository and ensure ticklers are appropriately maintained. Responsible, as directed for monitoring and collection of delinquent loans in accordance with state and federal laws and regulations. Coordinates through closing or with legal counsel the preparation legal notifications to borrower including notification of events of default, forbearance agreements, modifications etc. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. Bachelor's degree in accounting, Finance or Business Administration or equivalent experience. A Minimum of four (4) years of commercial portfolio management or commercial credit underwriting or six (6) year's comparable combination of portfolio management, underwriting, and loan administration experience. An equivalent combination of education and experience with commercial loans and underwriting may meet qualifications. Microsoft Word, Excel, PowerPoint, Outlook, plus a good understanding of the Internet environment. Excellent planning and time management skills as well as strong interpersonal and communication skills including verbal, written, and presentational skills. Able to work with all levels of management. Highly organized and detail oriented with the ability to meet and manage critical deadlines and assist with project management. Able to manage multiple tasks and priorities in a high-volume environment. Take initiative and make independent decisions in the best interest of the Credit Union and Member.

Job Description and Requirements The Senior Credit Risk Modeling Analyst will develop, validate, and enhance credit risk models to support decision-making, profitability, and compliance. The Analyst will analyze complex datasets, assess portfolio performance, and forecast credit risks to optimize lending and institution strategies. Essential Functions and Responsibilities: Utilize risk modeling techniques to identify, quantify, and forecast potential credit risk and opportunities for the institution. Develop and maintain expertise in the fields of risk quantification and modeling to support both internal and external stakeholders. Collaborate with stakeholders to understand product characteristics used for modeling while assisting in communication and education of current and expected risk exposures. Make recommendations to management on current and future strategies and profitability projections. Perform other quantitative analysis for institution stakeholders as needed. Leverage expertise to foster and expand collective knowledge within the team. Gather and analyze pertinent data to create or strengthen models that forecast risk exposure and help make informed business decisions. Continuously monitor the economic and business environments to update models as new data becomes available. Define, document, and summarize methodologies, assumptions, and results of risk models and prepare reports for management. Act as a liaison between lending and IT to assist in the aggregation and organization of institutional data for the use in models and reporting. All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). Requirements: Master's degree in finance, statistics or other quantitative field Minimum 3 years of job-related experience or 6+ years of job-related experience in lieu of Master's degree Strong analytical, mathematics, organizational, and planning skills Ability to articulate complex theories, concepts, methodologies, and findings in a non-technical manner to a non-technical audience Innovative self-starter with ability to meet deadlines, work independently, and think outside the box Excellent interpersonal skills, with a desire to pursue best practices in a challenging team environment Proficient to advanced knowledge of statistical modeling and other quantitative techniques including, but not limited to, linear & non-linear regression, optimization, simulation, time-series analysis, probability theory, survival analysis, and value-at-risk Knowledgeable of modeling systems and/or computer programming languages used for modeling (e.g. python & R) Ability to complete multiple projects and meet deadlines Capable of working on assignments with minimal assistance All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Acts as a liaison among stakeholders, performs analysis in order to understand the business needs, policies, and operations of the credit union, and recommends solutions that support and enable the credit union to achieve its goals. Works on projects of varying magnitude and helps to ensure the implementation from beginning to end is timely and satisfactory to stakeholders. Works under minimal supervision, with wide latitude for independent judgment. Provides application(s) support including: responding quickly to user questions and/or issues, documenting issues requiring programmer resolution, testing of solutions and coordination of implementations, and following up with users to ensure application(s) continue to operate as designed. Performs complex analysis of business and technical information, gathered through collaboration with various stakeholders, along with application(s) capabilities, to support decision making of proposed solutions / requirements. Prepares required documentation, including but not limited to High-Level Requirements, Process Flow documents, Detailed Functional Requirements, Scope documents, Production Problem Recaps and Testing Scenarios, for all service requests and projects as deemed necessary by current methodologies. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

As a Teller/Banker, you will often deliver the very first impression of the credit union to our members (credit union lingo for customers). You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long-lasting relationships by promoting our checking and savings accounts, loans, credit cards, and insurance services, to name a few. You will only offer products and services that meet our member's needs and contribute to their financial success. You will be a team player and support the credit union in becoming America's Best by meeting sales goals, proactively identifying cross-sell opportunities, and educating members on digital services available to them. You will provide "universal" service and will be cross-trained in both teller and banker functions to better serve our members. This means additional learning and growth opportunities for you! Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.At Security Service, we champion career growth and development. As such, our member service roles have a defined career path to support this. Most of our branch managers and assistant branch managers started in a Teller/Banker role! Member Consultant I: High school diploma or equivalent. Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience. A customer-centric attitude focused on delivering great experiences to our members while maintaining strict confidentiality. Excellent interpersonal and communication skills with a goal-driven mindset. Proficiency in computer software including Excel, Word, and Outlook. Strong attention to detail, strong organizational skills and the ability to focus in a fast-paced environment. Able to maintain a flexible work schedule during normal business hours--never work another Sunday! May be required to travel to and from other branch locations for work and/or training. At management discretion employee may be required to complete, within 180 days of request, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). If registered, must maintain active registration, and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. If required to register as an MLO, will successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency's (FHFA) Suspended Counterparty Program (SCP) list as required by secondary market investors. Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements.

NOC technician has the responsibility of monitoring, troubleshooting, and documenting problems with the SSFCU's network infrastructure seven day a week, twenty-four hour a day. Monitors SSFCU's network infrastructure using network management software applications, assisting to identify and rectify problems or to increase efficiency. Performs first line problem determination and take appropriate action to correct any alarm condition. Escalates more involved problems to the appropriate Tier 2 and Tier 3 support teams. Tracks issues to resolution updating the internal knowledgebase. Assists with maintaining system architecture network diagrams. Monitors the application issues and effectively communicates resolutions and workarounds to affected parties. Provide proactive hourly data center walkthroughs to ensure all physical aspects are in accordance with data center standards. Install, uninstall and support networking equipment, servers, and related IT systems. Responsibilities include network, disk, storage and compute racks as well as HVAC, Power Consumption and Power Generation. As needed will assist in maintaining accurate documentation of systems, operational and incident/outage resolution procedures. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

The Associate Advisor supports the creation, execution and monitoring of clients financial strategy through direct client interaction, paperwork processing and behind the scenes coordination with other team members to deliver a premium client service. This position requires knowledge of the core tenets of financial planning, experience in a planning support role and the ability to interact with clients at a high-level. The Associate Advisor demonstrates grace under pressure, a positive attitude and the ability to handle a heavy workload.

The social media manager is a passionate brand champion that fosters engagement, real-time member interactions and user-friendly memorable content that changes the game in social media. This role will oversee the Security Service brand efforts across our social media channels, develop social media strategies, define KPIs, define channel strategy recommendations, recommend tracking and analytics solutions, weigh in on the optimization of creative executions and create roadmaps that capitalize on all our social media acquisitions efforts both paid and organic. A real champion of lowering CPA, this person will be responsible for developing Go to Market Sales Spikes campaigns for revenue gains, while driving long term audience growth and sustainable brand love. The ideal candidate thrives in fast paced environments and is ready to take charge in all things social media and will lead important decisions like: • Social Media Channel strategy and Presence (Facebook, Instagram, X/Twitter, TikTok, YouTube, Vimeo, etc.). • Define Audience, Targets and Segmentation strategies by channel. • Manage all the posting and interactions across all Social Media channels (responses, listening, reporting and posting). • Advice on best-in-class tactics that strengthen Security Service as a loved and high recall brand • Define Engagement and Acquisitions Goals and Benchmarks. • Provide insight into Content Themes, Product Stories and Messaging Streams. • Develop the posting and sharing calendars and cadence. • Provide analysis of performance reports and metrics for all the Security Service social media channels. • Provide real time strategy adjustments for optimizing engagement and CPA's. • Inform the optimization of creative as needed. • Provide social media trends and competitive landscape observations that can be leveraged by the brand team creating the content. • Provide the creative brand team with a deep understanding of consumer needs and insights that can help drive social media tactics to position us as the best credit union in America.

As part of the Operations Team, The AR Operations Analyst will track historical trends, re-evaluate strategy, create performance reporting, and develop best business practices and areas of adjustment to maximize collection efforts. Provide real-time monitoring via available tools (Genesys WEM, Emite, etc. ) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with interdepartmental teams to achieve service level goals / business objectives for a multi-site operation. Maintain constant communication with leadership teams to coordinate needed staffing adjustments based on current and forecasted results. Generates and evaluates staffing schedules and ensures data updates into scheduling system. Provide daily/intra-day performance reports to leadership team. Other related duties as assigned. Works closely with the Asset Recovery leadership team to accomplish SSFCU objectives. Ensures agent productivity by handling call volume, staffing, and scheduling adherence for the Asset Recovery Call Center locations. Monitors closely with the lines of business and the rest of the strategy team to meet service level objectives. Responsible for the day-to-day administration and monitoring associated with technology applications, a predictive dialer system, and assists in the planning, implementation, maintenance, and monitoring of all dialer systems. Responsible for campaign maintenance, the upkeep, and changes to the dialer systems, and coordinating changes with Asset Recovery Collections Manager, Senior Management, and ET. Ensures that all workforce management tools, and other operational processes are maintained and productive. Able to troubleshoot system related issues, understanding all business rules and configurations. Researches, identifies, and escalates ideas and proposals for more effective calling missions. Prepares and distributes various reports and reports successes or failures. Defines and reports on metrics to measure performance activities, addressing, and correcting deficiencies where necessary.

Job Description and Requirements The Consumer Lending Technology Analyst I will work in cooperation with internal Consumer Lending teams, IT teams, and Vendor Support teams to quickly and effectively resolve employee or member issues. Under general direction, will conduct business process analysis in an effort to align information technology with business needs. The Technology Analyst will exhibit creativity in issue resolution and take initiative to make recommendations for system or process improvement, while working under the general supervision of the Consumer Lending Technology Assistant Manager. Essential Functions and Responsibilities: Make decisions with understanding of RBFCU policies and procedures to achieve set results and deadlines. Communicate with LOS vendor to resolve escalated user issues and manage LOS Vendor Support tickets as needed. Perform data clean-up in cooperation with Consumer Lending. Create and maintain content for the development of product documentation (i.e. marketing materials, product specs, user guides, etc.), reviews and approves for internal or external use. Assist with gathering requirements and identifying functional specifications to provide innovative solutions and recommend system enhancements. Create, update and execute test plans and test cases to ensure implementation of new products or configuration changes adheres to the system/application requirements. Perform unit testing on maintenance items, production break fixes, system upgrades, or program development. Reports and tracks problems or defects and ensures they are resolved. Produce various reports and analyses as requested by management or other departments. Provide before or after hours support as assigned. All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School Diploma or G.E.D. Minimum of 1 year experience in the Consumer Lending/Banking industry Strong analytical and problem-solving skills, ability to break down complex problems quickly Highly organized and deadline oriented with demonstrated attention to detail Strong meeting organization and facilitation skills Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project) Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization Preferred: Bachelors degree or equivalent work experience MeridianLink admin user experience Experience with Agile/Scrum, Process Improvement, or Project Management All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Provides support to Commercial Insurance Department as a resource for negotiating carrier coverages and terms, preparation of proposals, and finalizing the placement/binding process. Assess clients' contractual liabilities and alignment with their insurance policies and makes recommendations for improvement. Recognizes trends and creates client-facing summaries modeling policy options. Serves as a source of knowledge and technical expert for market trends, pricing practices, contacts, and other underwriting policies. Responsible for maintaining a high degree of accuracy in agency management systems and technology platforms.

Job Description and Requirements The RBFCU Branch Operations Team is seeking a full time float for our San Antonio Southeast/West Region starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. Candidates selected for this position must be able to work at all of our San Antonio Southeast/West area branch locations to meet our growing staffing needs. Branch locations include: Bandera Pointe, Brooks, Culebra, Floresville, Mission South, Potranco, Rigsby, South San. As a Branch Member Service Representative (MSR) Float you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You'll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You'll have the opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you. Essential Functions and Responsibilities: Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team. Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels. Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws. Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel. Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses. Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws. Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement. Prepare various teller reports, and escort members into designated areas when requested. Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features. Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs. Support our cross-serve/sales culture to ensure branch standards are achieved or exceeded. Observe safety and security procedures, and report potentially unsafe conditions. Maintain the ability to train and work at any branch within the respective region depending on business need. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School diploma or GED Six months of work experience (financial institution, customer service or sales experience preferred) Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers Excellent communication and interpersonal skills Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions Proficient in utilizing PC, software and other office equipment Ability to sit or stand for extended periods of time Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly Preferred: Bilingual (English/Spanish) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Responsible for prospecting, quoting, and selling Personal Lines insurance products to SSFCU members and non-members by interacting professionally and communicating in a positive manner at all times while exceeding expectations. Must meet and/or exceed individual sales goals established by leadership on a consistent basis. Must meets call volume standards, timeliness, and adherence metrics. Every day job functions must be met with quality and integrity at all levels. Manage multiple inbound and outbound lead opportunities on a regular basis and holds themselves accountable for timely interaction with members without close supervision. Prequalifies prospects for insurability and quality of risks. Recommends coverages, completes and submits applications and related documentation to appropriate markets. Executes follow-up as appropriate. Prepare insurance proposals from multiple carriers using an automated rating system and interacts with members in answering questions while ensuring appropriate coverage is offered so the insured's needs are adequately protected. Develop relationships with members by reviewing missed opportunities on unsold leads to completing the sales process with accuracy. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.