Client Services Associate
Triumph Bancorp, Inc.
Rapids City, IL
Join TBK Bank!
At TBK Bank, we're a team of passionate, driven, collaborative, solutions minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Responsible for providing prompt and accurate financial transactions in accordance with the Bank's policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.
Essential duties and responsibilities include the following. Other duties may be assigned:
* Provides exceptional customer service by standing to welcome the customer, using the customer's name, taking responsibility for the customer, thanking the customer by name and exceeding the customer's expectations.
* Continues to build relationships with current customers to maintain goodwill and gain additional business.
* Capable of recognizing, responding and or referring sales opportunities. (Accounts, Credit Cards, Loans, etc.)
* Actively participates in meeting retail branch goals and events.
* Actively participates in daily branch huddles and weekly branch meetings.
* Performs all customer transactions and inputs them into the computer system in accordance with established procedures. Cashes checks, receives cash for deposit, verifies amounts, verifies customer balances and examines checks for appropriate signatures and endorsements.