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  • Temporary Supervisor of Payment Error Rate Reviewers

    Staffing Solutions Organization 3.8company rating

    Remote rate supervisor job

    Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. **Temporary Supervisor of Payment Error Rate Reviewers** **Overview** Staffing Solutions Organization (SSO) is seeking highly motivated and dependable Case Review Supervisors to be responsible for overseeing and coordinating work of up to 15 Temporary Payment Error Rate Reviewers. It is critical that candidates are familiar with SNAP policy and have experience supervising staff and conducting quality control and/or quality assurance case reviews. **Required Knowledge and Skills** + Knowledge of supervisory principles, methods, and techniques. + Knowledge of teamwork principles and strategies. + Ability to effectively resolve problems. + Ability to effectively delegate work as appropriate. + Ability to effectively coach employees and conduct performance appraisals. + Ability to effectively plan and adjust work operations to meet planned and unexpected change. + Ability to analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions. + Strong communicator + Extensive understanding and knowledge of SNAP policy. + Familiarity with SNAP Quality Control process and error rate calculation. + Ability to work closely with other team members and managers. + Solid level of comfort with Microsoft Office Suite applications, including Outlook, Word and Excel. + Detail and process improvement oriented. + Enthusiastic, independent, and self-motivated. + Ability to prioritize work and meet deadlines. + Ability to recognize and maintain the confidentiality of all materials in the work setting. + Ability to work independently with limited in-person supervision. + This person must be highly adaptable, a quick learner, and able to thrive in a fast-paced, detail-oriented environment while embracing frequent change. **Duties and Deliverables** + Each workday, Case Review Supervisors will manage a team that will be assigned a set of error prone cases (post-authorization) that they will systematically review using a prescribed Case Review Tool. NOTE: Case Reviewers will NOT make any decisions related to eligibility or engage with SNAP applicants/recipients. Job responsibilities include: + Planning, organizing, and running weekly schedules for staff. + Provide training, update policies and procedures and provide guidance to staff with all business-related processes. + Provide statistical data for management. + Provide performance appraisal evaluations. + Rigorously review cases using a standardized case review tool. + Navigate case data and electronic documents to research cases. + Document findings and effectively communicate findings. + Identify potential causes of case errors. + Contribute to continuous improvement efforts. **Minimum Qualifications** + At least one year of experience with the supervision of staff; experience leading remote staff and/or in a complex environment would be a plus. + Minimum of 5+ years of prior experience to include a combination of supervising staff, and/or completing SNAP quality assurance activities. + Previous experience in consulting and/or training strongly preferred. + High school diploma, or equivalent required. Must be 18 years of age or older. Some college training preferred. + Must be legally authorized to work in the United States + Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus. + Employment is contingent on completion of a background check. + Own telephone, wireless internet (WiFi) and electronic equipment. **Location** The work will be performed remotely during the hours of 8:30am - 5:00pm (EST). Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant. **Job Details** **Pay Type** **Hourly** **Education Level** **Equivalent Experience** **Travel Required** **No** **Telecommute Percentage** **100** **Hiring Max Rate** **35 USD**
    $43k-57k yearly est. 19d ago
  • Dual Rate Supervisor

    Caesars Entertainment 3.8company rating

    Rate supervisor job in Danville, VA

    ESSENTIAL JOB FUNCTIONS: Acts as Commander in the absence of Security Manager Supports Security manager in daily operations, ensures compliance of policies & procedures, ensures manpower & equipment meet daily requirements. Reviews schedules, reports, etc & makes necessary adjustments. Inspects Officer's appearance, abilities, attitude & compliance's with standards. Ensures training of all officers ensures safety standards & prepares all appropriate reports. Conducts daily post checks, monitors manpower status board, takes corrective action regarding complaints. Assist Security manager in preparation of evaluations & makes recommendations. Reviews, recommends or initiates appropriate action on those who fail to comply with policy, procedures or rules. Acts as on scene Commander for all major incidents Advises management of all pertinent info regarding shift or department Responsible for safety & protection of the Casino, employees & guests EDUCATION and/or EXPERIENCE: High school diploma preferred 5 years of law enforcement or military experience preferred. Some casino security experience preferred. 3 years supervisory experience preferred. Strong leadership, supervisory, and interpersonal skills Strong analytical, oral and written skills Effective communication (written, verbal and presentation) Must be able to obtain a Virginia Gaming License from the VA Lottery. Must have a valid driver's license and clean driving record PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Ability to maintain regular, predictable attendance according to schedule. Able to walk, work and stand, inside and outside, occasionally in heat in excess of 115 degrees or cold in excess of 10 degrees. Able to physically restrain adults in excess of 200 pounds. Able to respond calmly in crisis and stressful situations. Able to work independently. Able to stoop, bend, jump, twist, crouch, grip and carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs. Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds. Able to respond to visual and aural cues. Able to see and also remember the specific details of incidents and persons. Must be able to make rational decisions when handling guests and employees. Ability to tolerate area's containing secondary smoke. Must be able to bend, twist, turn, squat and rotate body. Must be able to lift above the head occasionally. Run on level surfaces, as well as, up and down stairs. Operate in mentally and physically stressful situations. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.
    $38k-50k yearly est. Auto-Apply 60d+ ago
  • EXPERIENCED TABLE GAMES (DEALERS, SUPERVISORS & HYBRID SUPERVISOR ROLES)

    Seminole Gaming 4.1company rating

    Remote rate supervisor job

    Job Description Our Commitment to Service: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Deal Yourself into a Career with the Best in South Florida at Seminole Casino Coconut Creek Are you ready to bring your talent, energy, and personality to one of South Florida's premier gaming destinations? This is your chance to be part of the iconic brand at Seminole Casino Coconut Creek and thrive in an exciting, fast-paced environment where every day brings something new. Secure Your Spot Now-This Opportunity Won't Be Around Forever. Responsibilities Shift: Varies Job Perks: Competitive pay and benefits Opportunities for career advancement 401K benefits Paid Time Off Be part of a world-class hospitality and entertainment brand as in Seminole Tribe of Florida SGA and Hard Rock International Qualifications Dealers: Must deal two primary games (BJ, Baccarrat), plus 3 of the following carnival games: Let It Ride, Pai Gow, 3 Card Poker, Ultimate Texas, and Mississippi Stud and must possess excellent customer service and talent relation skills. Must possess a certificate of completion from an accredited Gaming School or equivalent. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns Supervisors & Hybrid Supervisors: Five (5) years table game experience required. Two (2) years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. Must possess excellent communication and customer service skills. Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas. Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Work Environment: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
    $41k-66k yearly est. 11d ago
  • Insurance Game-Changer Make an Impact with Farmers!

    Mitchell Steele Agency

    Remote rate supervisor job

    Job Description Ready to change the game in your career? Join the Mitchell Steele Farmers Agency as an Insurance Game-Changer! You'll help clients protect their homes, cars, and lives while building a rewarding, long-term career with real impact. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Life Insurance Career Growth Opportunities Retirement Plan Work from Home Flexible Schedule Tuition Reimbursement Mon-Fri Schedule Responsibilities Develop new business through outreach and referrals Educate clients on coverage and identify gaps or opportunities Maintain accurate records and manage renewals Collaborate with team members to hit shared goals Represent our agency with professionalism and enthusiasm Requirements Driven, coachable, and motivated to succeed Excellent verbal and written communication skills Licensed in Property & Casualty (Life & Health a bonus) Ability to prioritize and manage multiple clients Growth mindset and commitment to client satisfaction
    $40k-53k yearly est. 15d ago
  • Table Games Floor Supervisor, Wheeling Island Casino

    Delaware North 4.3company rating

    Rate supervisor job in Wheeling, WV

    The opportunity Delaware North Gaming is searching for full-time Table Games Floor Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Floor Supervisor, you will be responsible for overseeing daily operations and ensuring a smooth, professional, and courteous guest experience. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $24.00 - $25.00 / hour Information on our comprehensive benefits package can be found at ********************************************** What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. What will you do? Make table decisions as necessary based on rules Protect the integrity of games through observation and following appropriate procedures Provide prompt, accurate, and courteous service to table games players Handle any guest concerns and inform necessary personnel of any unusual requests or plays More about you Must be 21 years of age or older Must be able to obtain and maintain a state gaming license Minimum of 1-2 years of supervisory and professional table games dealing experience Must be able to demonstrate the standard level of skills, knowledge, and performance in the various types of table games offered at the facility Ability to work weekends and overtime as needed No college degree required Physical requirements Sitting, standing, reaching, and pulling for the majority of the shift Ability to periodically lift to 40 pounds Shift details Evenings Weekends 8hr shift Who we are Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $24.00 - $25.00 / hour
    $24-25 hourly 48d ago
  • EXPERIENCED TABLE GAMES (DEALERS, SUPERVISORS & HYBRID SUPERVISOR ROLES)

    Seminole Hard Rock Hotel & Casino 4.0company rating

    Remote rate supervisor job

    Our Commitment to Service: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Deal Yourself into a Career with the Best in South Florida at Seminole Casino Coconut Creek Are you ready to bring your talent, energy, and personality to one of South Florida's premier gaming destinations? This is your chance to be part of the iconic brand at Seminole Casino Coconut Creek and thrive in an exciting, fast-paced environment where every day brings something new. Secure Your Spot Now-This Opportunity Won't Be Around Forever. Responsibilities Shift: * Varies Job Perks: * Competitive pay and benefits * Opportunities for career advancement * 401K benefits * Paid Time Off * Be part of a world-class hospitality and entertainment brand as in Seminole Tribe of Florida SGA and Hard Rock International Qualifications Dealers: * Must deal two primary games (BJ, Baccarrat), plus 3 of the following carnival games: Let It Ride, Pai Gow, 3 Card Poker, Ultimate Texas, and Mississippi Stud and must possess excellent customer service and talent relation skills. * Must possess a certificate of completion from an accredited Gaming School or equivalent. * While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. * Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns Supervisors & Hybrid Supervisors: * Five (5) years table game experience required. * Two (2) years in a Dual-Rated management level capacity or above is preferred. * Must be knowledgeable in all primary casino games and most secondary games. * Must possess excellent communication and customer service skills. * Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. * Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas. * Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required. * Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Work Environment: * While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: * Credit Check * Criminal Background Check Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
    $41k-53k yearly est. Auto-Apply 18d ago
  • Table Games Floor Supervisor - Petersburg

    Maryland Live! Casino & Hotel

    Rate supervisor job in Petersburg, VA

    Why We Need Your Talents: At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand. Responsible for the successful operation of the Table Games area, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience. Responsibilities Where You'll Make an Impact: * Responsible to the Casino Pit Manager or Shift Operations Manager for successful performance of assigned duties. * Controlling gaming cards and equipment. * Responsible for the supervision and performance of the table games dealers. * Assists and advises other departments and company personnel as necessary, to assure the success of the table games. * Manages the administration of fills/credits, player ratings, keeping track of markers, and rundowns. * Analyzing customers play; cheating scams, counters, and unusual or suspicious variations of play. * Development of staff, evaluating and training. * Review table game activities and promotional status with designated managers. * Meet with departmental directors and managers as necessary. * Excellent customer service. * Ensure the safety and security of guests and employees. * Other duties as assigned. Skills to Help You Succeed: * Methods of Accountability: * Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions. * Through various oral and written reports. * Through achievement of performance goals. * Standards of Performance: * Management abilities demonstrated in managing the table games operations. * Maintain interpersonal working relationship among all personnel. * Oral and written communication skills. * Willingness to assume responsibility relative to the performance of the table games. * Obtainment of departmental budget and goals. * Effective managing of the staff. * Accuracy in completing assigned duties, paperwork, and reports. * Must be proficient with all Microsoft software products. * Ability to analyze and interpret departmental needs and results. * Ability to solve complex problems. * Knowledgeable of specified games and gaming regulations. * Ability to add monies and chips. * Knowledge of theft techniques. * Good public relations/guest service skills. Qualifications Must-Haves: * Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience. * You will be exposed to an alcohol and smoking environment and must be able to work in such environment. * Technical school education in dealing specified games. * You will be exposed to an alcohol and smoking environment and must be able to work in such environment. * Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards. Physical Requirements: * Sitting 5% * Walking 10% * Standing 75% * Keyboarding 10% * Use of going up and down thirty-one (31) stairs multiple times per day and elevators. * 24/7 operation requiring extended hours and the ability and willingness to meet the team members' schedules when handling matters scheduling, team member relations and staffing. What We Offer Perks We Offer You * Generous Bonus Structure * Comprehensive Health Coverage * Retirement Savings with Company Match * Leadership Skills Development & Mentorship Programs * Tuition Reimbursement * Exclusive Discounts on Travel, Services, Goods and Entertainment Life at Live! Individuals chosen to be part of the Live! Team can expect: * To be part of an exciting experience unlike any other in the market. * To be given the power and responsibility to put service and community first. * To come together as a strong team, while valuing and celebrating our diversity. * To be given the tools, resources, and opportunity to grow in their career. * To work hard and have fun. * Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. * The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! * Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. * You will work in an environment where smoking is allowed.
    $44k-58k yearly est. Auto-Apply 20d ago
  • Dual Rate Dealer - Poker

    Hotel 4.2company rating

    Rate supervisor job in Severn, MD

    Why We Need Your Talents: A Dual Rate Dealer functions as either the Dealer role or the Floor Supervisor role, based on the company's business needs. Responsible for the successful operation of the Poker area, assuring the integrity of the games, and safeguarding company assets. Maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests. Compensation: $5.50 Dealer - $28.00 Supervisor/hour Responsibilities Where You'll Make an Impact: As a Dealer: Dealing the game and always monitoring the monies of the table. Control gaming cards and equipment. Protect company assets by monitoring guests' movements. Analyze customer play for cheating scams and suspicious variation. Provide excellent customer service. Paying wins/Taking losses. Ensure the safety and security of guests and employees. As a Supervisor: Report to the Casino Pit Manager or Shift Operations Manager for successful performance Supervise the performance of the table games dealers. Assist and advise other departments and company personnel as necessary, to assure the success of the table games. Manage the administration of fills/credits, player ratings; keep track of markers, and rundowns. Analyze gameplay for cheating scams, counters, and unusual or suspicious variations. Develop staff through training and evaluations. Meet with departmental directors and managers to review table game activities and promotional as necessary. Skills to Help You Succeed: In the role of Dealer: Proficiency in speaking, reading and writing English Ability to use chips, cards, and a paddle. Good hand/eye coordination. Extensive knowledge of and gaming regulations. Knowledge of theft techniques. Excellent customer service and communication skills. Ability to perform under time pressure in an interruptive environment. Complete, perform and understand basic mathematical functions. Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls. Knowledge of all facilities, special events, and promotions available to guests on property. pleasant, friendly, and welcoming attitude with use of facial expressions. In the role of Floor Supervisor: Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions. Effective staff management abilities. Strong interpersonal skills Oral and written communication skills. Strong sense of responsibility relative to the performance of the table games. Proficiency in Microsoft software products. Ability to analyze and interpret departmental budget, goals, and results. Ability to solve complex problems. Extensive knowledge of specified games and gaming regulations. Qualifications Must-Haves: Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience. Technical school education in dealing specified games. Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements: Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency. Standing 75%. Walking 10%. Bending 15% (from waist). Keyboarding 10%. Ability to make repetitive hand motions. Use of going up and down 31 stairs multiple times per day and elevators. What We Offer Perks We Offer You Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include: Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement On-site Wellness center for Team Members and eligible dependents (Maryland Property only) Training and pathways for career growth Robust Rewards & Recognition Programs Annual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service Bonuses Free parking Free food and discounted meals Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.
    $28 hourly Auto-Apply 60d+ ago
  • FLOOR SUPERVISOR - TABLE GAMES

    Hard Rock International (USA), Inc. 4.5company rating

    Rate supervisor job in Bristol, VA

    Job Description Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. Responsibilities Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Directly supervises dealer responsibilities in accordance with the company policies and procedures. Responsibilities include training team members, planning, assigning, and directing work. Appraising performance, rewards, and disciplining team members. Addressing complaints and resolving problems. Rating and tracking guests play. Assist guests in obtaining a marker. Making sure buy-ins are correct. Insures adherence to all gaming regulations. Qualifications High Scholl Diploma required. Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. Must successfully pass background check. Must successfully pass drug screening. Must be twenty-one (21) years of age. Prior experience in the Gaming industry strongly preferred. KNOWLEDGE OF: Pertinent federal, state, and local laws, codes, and regulations. Hard Rock operations. Policies and procedures as well as knowledge of and ability to identify various cheating techniques. ABILITY TO: Calculate figures and create and manipulate spreadsheets to produce reports. Effectively present information and respond to questions from groups of managers, clients, customers and the general public. Solve practical problems and deal with a variety of situations. Be flexible to work varying shifts and time schedules as needed.
    $45k-55k yearly est. 25d ago
  • Floor Supervisor - Table Games

    Hard Rock International 4.4company rating

    Rate supervisor job in Bristol, VA

    Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. Responsibilities Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Directly supervises dealer responsibilities in accordance with the company policies and procedures. Responsibilities include training team members, planning, assigning, and directing work. Appraising performance, rewards, and disciplining team members. Addressing complaints and resolving problems. Rating and tracking guests play. Assist guests in obtaining a marker. Making sure buy-ins are correct. Insures adherence to all gaming regulations. Qualifications High Scholl Diploma required. Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. Must successfully pass background check. Must successfully pass drug screening. Must be twenty-one (21) years of age. Prior experience in the Gaming industry strongly preferred. KNOWLEDGE OF: Pertinent federal, state, and local laws, codes, and regulations. Hard Rock operations. Policies and procedures as well as knowledge of and ability to identify various cheating techniques. ABILITY TO: Calculate figures and create and manipulate spreadsheets to produce reports. Effectively present information and respond to questions from groups of managers, clients, customers and the general public. Solve practical problems and deal with a variety of situations. Be flexible to work varying shifts and time schedules as needed. Additional Details DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL Age Requirements 21+
    $45k-53k yearly est. Auto-Apply 28d ago
  • Supervisor-Cage

    Century Casinos Inc. 4.0company rating

    Rate supervisor job in New Cumberland, WV

    The team member in this position is responsible for providing superior service to both internal and external guests. The Cage Supervisor is responsible for assisting the Cage Shift Manager and Manager in the successful operations of the Cage. The Cage Supervisor is also responsible for providing information to employees and guests about events in the casino, supervising all cage employees in the performance of their duties, and making sure that areas are clean and safe for guests and employees. ESSENTIAL POSITION DUTIES & RESPONSIBILITIES The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned. 1. Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members. 2. Safeguard company assets. 3. Maintains working knowledge of Cage operations functions, and adheres to all Cage and Company policies and procedures. 4. Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes. 5. Ensures efficiency and accurate performance standards and maintains communications with all work areas to verify paperwork and inventory control. 6. Handle guest disputes and control violations. 7. Is responsible for tracking variances, ICER's, scheduling, ensuring the redemption and ATM machines are operations and any other duties assigned. 8. Is held accountable for all funds entrusted to them on an assigned shift. 9. Provides prompt, friendly, and courteous service to all guest in a confidential manner. Balances all money transactions and verifies paperwork. 10. Creates teamwork by helping co-workers with essential functions. Acts as a role model; presenting oneself as a credit to Century Casino Cape Girardeau and encouraging others to do the same. 11. Disciplines, Recognition, Evaluations, Staffing and interviewing new candidates. 12. Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same. 13. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel. Seek to resolve all situations in a manner that maintains positive guest relationships. 14. Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs. 15. Performs other duties as assigned. ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Must be able to stand up to 8 hours; walk; use hands to type on the key board and to count money; reach with arms; stoop, kneel, crouch, or crawl. Must be able to lift up to 25 pounds and push up to 50 pounds without assistance. Mental Demands: Must be able to add and multiply in head; count currency; verify paperwork; research variances; track ICER's; do a schedule and balance the Main Bank. Must be able to cut and count chips. Must be able to multi-task; ability to read and write; ability to complete tasks in an interruptive environment under time pressures. Work Environment: Must be able to work in a smoking environment with loud noise. MINIMUM QUALIFICATIONS Experience/Education: High School Diploma, GED or equivalent preferred; previous cashiering or banking experience preferred and/or two years in the Casino Industry. Knowledge: Must be able to use a computer, telephone, 10 key calculator, complete forms and have basic mathematical skills. Other: Must be able to obtain and maintain a valid Level 2 Missouri Gaming License. Must be able to receive and maintain all required certification relating to the position. Must complete all required company training. The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract of employment and are subject to change at any time due to reasonable accommodation, business demands or direction by management. I attest that I have read and understand the job description and am able to perform all the job responsibilities described herein. I will notify Human Resources should this change.
    $18k-30k yearly est. Auto-Apply 15d ago
  • Security Dual-Rate Supervisor (Garage/Parking)

    Caesars Entertainment 3.8company rating

    Rate supervisor job in Baltimore, MD

    Step into a pivotal role that blends leadership with hands-on security expertise. As a Security Dual Rate Supervisor, you'll seamlessly transition between acting as a Security Officer and stepping up as a Security Supervisor-based on departmental staffing needs and operational priorities. This exciting opportunity typically includes at least two days per week in a supervisory capacity, guiding your team and ensuring top-notch security standards, while spending three days per week in a Security Officer role, actively contributing to the safety and integrity of the property. SECURITY SUPERVISOR FUNCTIONS: Will work primarily in Parking Garage. Assists Shift Manager in accomplishing departmental goals and objectives. Coordinates all Security activity on an assigned shift. Monitors incident reports ensuring accuracy and efficiency. Initiates investigatory process when appropriate. Appears in Court as needed. Prepares work schedules and special details pertaining to shift. Personally responsible for all compliance matters pertaining to Security. Trains and coordinates staff to ensure compliance on all related policies. Performs duties as assigned. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all department/company policies and procedures. SECURITY OFFICER FUNCTIONS: Strive to offer warm and welcoming service to every customer! Responsible for the safety and well-being of guests and fellow employees. Check IDs and ensure all guests are at least 21 years of age to enter the casino. Observe and report disruptive or intoxicated persons. Provides guidance and offers general escort services, Security Dispatch, and security podiums. Patrols all sections of the property to identify safety hazards and breaks in security. Interviews, investigate and documents all applicable incidents in accordance with company policy. Protects company assets by adhering to Illinois gaming regulations. Verifies jackpot payouts. Observe money and chip transfers throughout the property. Provide medical attention in emergencies to guests Ability to effectively communicate over the dispatch radio Adheres to all department and company policies and procedures. Acts as a role model presents oneself as a credit to Harrah's, and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies Maintain an upbeat demeanor in all interactions as well as maintain composure in handling difficult interactions. Completes all other duties as assigned. REQUIREMENTS: 21 years of age or older required. High school diploma or equivalent required. Valid driver's license required to drive a security vehicle on the property when needed Prefer individuals with two years of police, military, or casino security experience Must possess good oral and written communication skills, along with a good working knowledge of basic computer programs Must be able to listen and respond to visual and aural cues Must be able to get along with co-workers and work as a team Must be able to respond calmly and make rational decisions when handling customer needs and concerns. Must present a well-groomed appearance Must possess excellent customer service skills. Good oral and written communication skills, including tact when dealing with difficult customers; must be fluent and literate in English Must be able to work a flexible schedule to include nights, holidays, and weekends. PHYSICAL, MENTAL AND ENVIRONMMENTAL DEMANDS: Must be able to lift up to 40 lbs. and carry objects weighing up to 40 lbs. Must be able to work in areas containing secondary smoke, high noise levels, bright lights, and dust. Position requires 35% standing, 5% sitting, and 60% walking. Requires some kneeling and reaching overhead. Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues. Must be able to restrain individuals when a condition of arrest exists, physically Requires frequent bending, pushing, twisting, climbing, and stooping. Must be able to respond to touch, speech, smell, aural, and visual cues. Must be able to work in a fast-paced environment involving constant public contact. COMPENSATION & BENEFITS: $19.00 per hour (Security Officer) $23.00 per hour (Supervisor) Bi-Weekly Pay Dates Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay
    $19-23 hourly Auto-Apply 60d ago
  • EXPERIENCED TABLE GAMES (DEALERS, SUPERVISORS & HYBRID SUPERVISOR ROLES)

    Seminole Gaming 4.1company rating

    Remote rate supervisor job

    Our Commitment to Service: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Deal Yourself into a Career with the Best in South Florida at Seminole Casino Coconut Creek Are you ready to bring your talent, energy, and personality to one of South Florida's premier gaming destinations? This is your chance to be part of the iconic brand at Seminole Casino Coconut Creek and thrive in an exciting, fast-paced environment where every day brings something new. Secure Your Spot Now-This Opportunity Won't Be Around Forever. Responsibilities Shift: Varies Job Perks: Competitive pay and benefits Opportunities for career advancement 401K benefits Paid Time Off Be part of a world-class hospitality and entertainment brand as in Seminole Tribe of Florida SGA and Hard Rock International Qualifications Dealers: Must deal two primary games (BJ, Baccarrat), plus 3 of the following carnival games: Let It Ride, Pai Gow, 3 Card Poker, Ultimate Texas, and Mississippi Stud and must possess excellent customer service and talent relation skills. Must possess a certificate of completion from an accredited Gaming School or equivalent. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns Supervisors & Hybrid Supervisors: Five (5) years table game experience required. Two (2) years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. Must possess excellent communication and customer service skills. Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas. Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Work Environment: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). We can recommend jobs specifically for you! Click here to get started.
    $41k-66k yearly est. Auto-Apply 20d ago
  • Table Games Floor Supervisor, Wheeling Island Casino

    Delaware North Companies 4.3company rating

    Rate supervisor job in Wheeling, WV

    The opportunity Delaware North Gaming is searching for full-time Table Games Floor Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Floor Supervisor, you will be responsible for overseeing daily operations and ensuring a smooth, professional, and courteous guest experience. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $24.00 - $25.00 / hour Information on our comprehensive benefits package can be found at ********************************************** What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: * Weekly pay * Employee assistance program * Training and development opportunities * Employee discounts * Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. What will you do? * Make table decisions as necessary based on rules * Protect the integrity of games through observation and following appropriate procedures * Provide prompt, accurate, and courteous service to table games players * Handle any guest concerns and inform necessary personnel of any unusual requests or plays More about you * Must be 21 years of age or older * Must be able to obtain and maintain a state gaming license * Minimum of 1-2 years of supervisory and professional table games dealing experience * Must be able to demonstrate the standard level of skills, knowledge, and performance in the various types of table games offered at the facility * Ability to work weekends and overtime as needed * No college degree required Physical requirements * Sitting, standing, reaching, and pulling for the majority of the shift * Ability to periodically lift to 40 pounds Shift details Evenings Weekends 8hr shift Who we are Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
    $24-25 hourly 22d ago
  • TABLE GAMES - HYBRID FLOOR SUPERVISOR/DEALER - FT

    Seminole Hard Rock Hotel & Casino 4.0company rating

    Remote rate supervisor job

    Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at ********************************** call ************ or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits! Responsibilities The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games. Essential Job Functions: * Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play * Responsible for knowing all policies & procedures of the specific table game he/she is supervising. * Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale. * Works diligently to support the Seminole Gaming's culture and team philosophy throughout the property. * Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same. * Promotes positive public relations and creates an enjoyable atmosphere for all customers. * Amicably resolves customer related problems in a fast paced environment. * Ensures the protection of customer's rewards and credit lines. * Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines. * Complies with all regulatory requirements. * Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. * Creates and ensures a fun-filled, entertaining and exciting environment. * Perform other duties as assigned. Qualifications Five years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. Work Environment: * While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. * Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: * Credit Check * Criminal Background Check * Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
    $44k-52k yearly est. Auto-Apply 34d ago
  • Dual Rate Dealer - Poker - Maryland

    Hotel 4.2company rating

    Rate supervisor job in Severn, MD

    Why We Need Your Talents: A Dual Rate Dealer functions as either the Dealer role or the Floor Supervisor role, based on the company's business needs. Responsible for the successful operation of the Poker area, assuring the integrity of the games, and safeguarding company assets. Maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests. Compensation: $4.50 - $5.50 Dealer - $28.00 Supervisor/hour Responsibilities Where You'll Make an Impact: As a Dealer: Dealing the game and always monitoring the monies of the table. Control gaming cards and equipment. Protect company assets by monitoring guests' movements. Analyze customer play for cheating scams and suspicious variation. Provide excellent customer service. Paying wins/Taking losses. Ensure the safety and security of guests and employees. As a Supervisor: Report to the Casino Pit Manager or Shift Operations Manager for successful performance Supervise the performance of the table games dealers. Assist and advise other departments and company personnel as necessary, to assure the success of the table games. Manage the administration of fills/credits, player ratings; keep track of markers, and rundowns. Analyze gameplay for cheating scams, counters, and unusual or suspicious variations. Develop staff through training and evaluations. Meet with departmental directors and managers to review table game activities and promotional as necessary. Skills to Help You Succeed: In the role of Dealer: Proficiency in speaking, reading and writing English Ability to use chips, cards, and a paddle. Good hand/eye coordination. Extensive knowledge of and gaming regulations. Knowledge of theft techniques. Excellent customer service and communication skills. Ability to perform under time pressure in an interruptive environment. Complete, perform and understand basic mathematical functions. Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls. Knowledge of all facilities, special events, and promotions available to guests on property. pleasant, friendly, and welcoming attitude with use of facial expressions. In the role of Floor Supervisor: Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions. Effective staff management abilities. Strong interpersonal skills Oral and written communication skills. Strong sense of responsibility relative to the performance of the table games. Proficiency in Microsoft software products. Ability to analyze and interpret departmental budget, goals, and results. Ability to solve complex problems. Extensive knowledge of specified games and gaming regulations. Qualifications Must-Haves: Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience. Technical school education in dealing specified games. Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements: Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency. Standing 75% Walking 10% Bending 15% (from waist) Keyboarding 10% Ability to make repetitive hand motions Use of going up and down 31 stairs multiple times per day and elevators What We Offer Perks We Offer You Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include: Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement On-site Wellness center for Team Members and eligible dependents (Maryland Property only) Training and pathways for career growth Robust Rewards & Recognition Programs Annual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service Bonuses Free parking Free food and discounted meals Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.
    $28 hourly Auto-Apply 4d ago
  • Games/Floor Supervisor - Poker - MD

    Maryland Live! Casino & Hotel

    Rate supervisor job in Severn, MD

    Min Compensation USD $28.84/Hr. Max Compensation USD $28.84/Hr. Why We Need Your Talents: Responsible for the successful operation of the Poker Room, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience. Compensation: $28.84/Hr. Responsibilities Where You'll Make an Impact: * Review staffing levels to maintain operational effectiveness * Controlling cards and equipment * Responsible for the supervision and performance of the poker dealers * Development of staff, evaluating, hiring and training * Assists Poker Floor Supervisor/Greeter with monitoring with reviewing and managing the department's promotions and tournaments * Review poker room activities and promotional status with Director of Poker * Assists Poker Floor Supervisor/Greeter with monitoring and adjusting performance to local competition * Excellent customer service * Ensure the safety and security of guests and employees * Other duties as assigned Skills to Help You Succeed: * Ability to analyze and interpret departmental needs and results * Ability to solve complex problems * Knowledgeable of specified games and gaming regulations * Ability to add monies and chips * Good public relations/guest service skills * Ability to perform assigned duties under frequent time pressure in an interruptive environment * Ability to accurately complete paperwork and forms * Complete, perform and understand basic mathematical functions * Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls * Complete knowledge of all facilities available to guests on property. * Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities * Ability to maintain mental concentration for significant periods of time * Basic computer skills * Management abilities demonstrated in managing the Poker Room operations * Maintain interpersonal working relationship among all personnel * Oral and written communication skills * Willingness to assume responsibility relative to the performance of the table games * Obtainment of departmental budget and goals * Effective managing of the staff * Accuracy in completing assigned duties, paperwork, and reports * Knowledge of state gaming laws and regulations Qualifications Must-Haves: * One (1) to two (2) years' experience as a poker dealer or poker floor supervisor with a four (4) year degree in related fields or equivalent work experience * Technical school education in dealing specified games * Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements: * Must be able to carry a tray. * High volume, 24, hour liquor and beverage service. * Loud, high-energy work environment. What We Offer Perks We Offer You * Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include: * Free Basic Life Insurance * Free Short Term & Long-Term Disability * Generous retirement savings options * Paid Time Off * Tuition Reimbursement * On-site Wellness center for Team Members and eligible dependents (Maryland Property only) * Training and pathways for career growth * Robust Rewards & Recognition Programs * Annual Merit Based Pay Increases * Discretionary Performance Bonuses * Discretionary Service Bonuses * Free parking * Free food and discounted meals * Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: * To be part of an exciting experience unlike any other in the market. * To be given the power and responsibility to put service and community first. * To come together as a strong team, while valuing and celebrating our diversity. * To be given the tools, resources, and opportunity to grow in their career. * To work hard and have fun. * Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. * The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! * Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. * You will work in an environment where smoking is allowed.
    $28.8 hourly Auto-Apply 14d ago
  • Table Games Supervisor

    Caesars Entertainment 3.8company rating

    Rate supervisor job in Danville, VA

    ESSENTIAL JOB FUNCTIONS: Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager. Assures guest development by interacting with guests and modeling interactive skills with guests and fellow employees. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior. Rates all guests and promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Changes cards/dice. Opens and closes games. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and aids, problem resolution and service recovery, if necessary. Counsels, guides, coaches, and instructs assigned personnel in the proper performance of their duties. Champions all Family Style Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift. Prepares and coordinates the periodical performance review of assigned personnel as determined by management. Understands and enforces all company policies and procedures. Informs Shift Manager and Assistant Shift Manager of potential safety problems. Maintains key security. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills. Must be able to read, write, speak, and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able stand for long periods of time. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to bend, reach, kneel, twist and grip items Able to lift 25 pounds. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department
    $36k-47k yearly est. Auto-Apply 21d ago
  • Dual Rate Dealer - Poker - Maryland

    Maryland Live! Casino & Hotel

    Rate supervisor job in Severn, MD

    Min Compensation USD $4.50/Hr. Max Compensation USD $5.50/Hr. Why We Need Your Talents: A Dual Rate Dealer functions as either the Dealer role or the Floor Supervisor role, based on the company's business needs. Responsible for the successful operation of the Poker area, assuring the integrity of the games, and safeguarding company assets. Maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests. Compensation: $4.50 - $5.50 Dealer - $28.00 Supervisor/hour Responsibilities Where You'll Make an Impact: * As a Dealer: * Dealing the game and always monitoring the monies of the table. * Control gaming cards and equipment. * Protect company assets by monitoring guests' movements. * Analyze customer play for cheating scams and suspicious variation. * Provide excellent customer service. * Paying wins/Taking losses. * Ensure the safety and security of guests and employees. * As a Supervisor: * Report to the Casino Pit Manager or Shift Operations Manager for successful performance * Supervise the performance of the table games dealers. * Assist and advise other departments and company personnel as necessary, to assure the success of the table games. * Manage the administration of fills/credits, player ratings; keep track of markers, and rundowns. * Analyze gameplay for cheating scams, counters, and unusual or suspicious variations. * Develop staff through training and evaluations. * Meet with departmental directors and managers to review table game activities and promotional as necessary. Skills to Help You Succeed: * In the role of Dealer: * Proficiency in speaking, reading and writing English * Ability to use chips, cards, and a paddle. * Good hand/eye coordination. * Extensive knowledge of and gaming regulations. * Knowledge of theft techniques. * Excellent customer service and communication skills. * Ability to perform under time pressure in an interruptive environment. * Complete, perform and understand basic mathematical functions. * Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls. * Knowledge of all facilities, special events, and promotions available to guests on property. * pleasant, friendly, and welcoming attitude with use of facial expressions. * In the role of Floor Supervisor: * Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions. * Effective staff management abilities. * Strong interpersonal skills * Oral and written communication skills. * Strong sense of responsibility relative to the performance of the table games. * Proficiency in Microsoft software products. * Ability to analyze and interpret departmental budget, goals, and results. * Ability to solve complex problems. * Extensive knowledge of specified games and gaming regulations. Qualifications Must-Haves: * Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience. * Technical school education in dealing specified games. * Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements: * Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency. * Standing 75% * Walking 10% * Bending 15% (from waist) * Keyboarding 10% * Ability to make repetitive hand motions * Use of going up and down 31 stairs multiple times per day and elevators What We Offer Perks We Offer You * Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include: * Free Basic Life Insurance * Free Short Term & Long-Term Disability * Generous retirement savings options * Paid Time Off * Tuition Reimbursement * On-site Wellness center for Team Members and eligible dependents (Maryland Property only) * Training and pathways for career growth * Robust Rewards & Recognition Programs * Annual Merit Based Pay Increases * Discretionary Performance Bonuses * Discretionary Service Bonuses * Free parking * Free food and discounted meals * Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: * To be part of an exciting experience unlike any other in the market. * To be given the power and responsibility to put service and community first. * To come together as a strong team, while valuing and celebrating our diversity. * To be given the tools, resources, and opportunity to grow in their career. * To work hard and have fun. * Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. * The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! * Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. * You will work in an environment where smoking is allowed.
    $28 hourly Auto-Apply 4d ago
  • FLOOR SUPERVISOR - TABLE GAMES

    Seminole Hard Rock Hotel & Casino 4.0company rating

    Rate supervisor job in Bristol, VA

    Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. Responsibilities * Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. * Directly supervises dealer responsibilities in accordance with the company policies and procedures. * Responsibilities include training team members, planning, assigning, and directing work. * Appraising performance, rewards, and disciplining team members. * Addressing complaints and resolving problems. * Rating and tracking guests play. * Assist guests in obtaining a marker. * Making sure buy-ins are correct. Insures adherence to all gaming regulations. Qualifications High Scholl Diploma required. Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): * Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. * Must successfully pass background check. * Must successfully pass drug screening. * Must be twenty-one (21) years of age. * Prior experience in the Gaming industry strongly preferred. KNOWLEDGE OF: * Pertinent federal, state, and local laws, codes, and regulations. * Hard Rock operations. * Policies and procedures as well as knowledge of and ability to identify various cheating techniques. ABILITY TO: * Calculate figures and create and manipulate spreadsheets to produce reports. * Effectively present information and respond to questions from groups of managers, clients, customers and the general public. * Solve practical problems and deal with a variety of situations. * Be flexible to work varying shifts and time schedules as needed. Additional Details DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL Age Requirements 21+
    $44k-51k yearly est. Auto-Apply 28d ago

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