Raymond James Financial jobs in Southfield, MI

Under general supervision, the Policy Care Specialist supports branch operations, advisor transitions, and client service for the One Insurance Solution Team. This role ensures smooth onboarding, accurate processing, and timely resolution of service issues while coordinating with internal departments, advisors, and insurance carriers. **Essential Duties and Responsibilities** + Support branch operations by managing advisor transitions, account updates, and documentation. + Process new business applications and handle money movement requests in accordance with compliance standards. + Assist advisors by execute trades and process account activity. + Respond to advisor and client inquiries via phone and email, ensuring timely and accurate follow-up. + Monitor and manage shared team email inboxes and route tasks appropriately. + Sort, scan, and distribute incoming mail and documentation. + Collect and organize information from insurance carriers to support case work. + Maintain and update internal systems with accurate data and case notes. + Assist with weekly reporting and documentation tracking. + Perform other administrative and support duties as assigned. **Knowledge, Skills, and Abilities** **Knowledge of** + Insurance and financial services operations. + Branch workflows and advisor transition processes. + Internal systems and document handling procedures. **Skill in** + Managing multiple tasks and meeting deadlines. + Communicating clearly and professionally with advisors and internal teams. + Using Microsoft Office and internal platforms for documentation and reporting. **Ability to** + Deliver high-quality service in a fast-paced environment. + Build strong working relationships across departments. + Stay organized and follow through on tasks with minimal supervision. + Adapt to changing priorities and handle pressure effectively. **Educational/Previous Experience Requirements** + High school diploma or equivalent required. + Associate's degree preferred. + 2-3 years of experience in financial services or insurance operations. + OR: + An Equivalent combination of experience, education, and/or training approved by Human Resources **Licenses/Certifications** + Insurance licenses (2-14); must be obtained within 3 months of hire. + SIE and Series 6 required within 9 months of hire

Registered Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT * Provide service coverage for a FA/PWA/team including: * Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships * Executing money movement transactions at the request of the client and/or FA/PWA/team * Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) * Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team * Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) * Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team * Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) * Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team * Assists Financial Advisor(s) / team in delivering against their business plan and client service model * Supporting the Financial Advisor/ team marketing strategy (e.g, website maintenance) * Assist FAs/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems * Assist with data entry for key client needs such as new account opening and financial planning at the direction of the FAs/PWAs/teams * Remaining current on all policies, procedures and new platforms * Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: * Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with Financial Advisor / teams as needed) * Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) * Maintaining travel itineraries, preparing expense reports and managing the reimbursement process * Assisting with general in-office support functions such as copying, filing and scanning documentation * Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience * High School Diploma/Equivalency * College degree preferred * Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) * Two or more years of industry experience preferred Knowledge/Skills * Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts * Detail orientated with superior organizational skills and ability to prioritize * Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) * Exceptional writing, interpersonal and client service skills * Strong time management skills * Team player with the ability to collaborate with others * Ability to work in a fast-paced, evolving environment * Adaptable and ability to multitask * Goal oriented, self-motivated and results driven Reports to: * Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Wealth Management Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. As senior members of the service team, through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and their focus will be on delivering an exceptional client experience. In supporting Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams, this role will focus on assisting in areas such as digital marketing, portfolio holdings and/or proposal tools and financial planning. DUTIES and RESPONSIBILITIES: Client Service: As a senior member of the service team, provide coverage for an FA/PWA/team including: * Cultivating relationships with business partners and colleagues internally and externally * Supporting the FA/PWA/team in enhancing new and existing client relationships by providing an exceptional client experience * Assisting the FA/PWA/team in delivering against their client service model, including preparing for regular meetings as well as tracking follow-ups * Ensuring all client service functions are performed in a timely manner, assigning work to team members on a daily basis if/as needed * Providing backup coverage for traditional registered or unregistered Client Service Associate responsibilities at the request of the client and/or FA/PWA/team, such as executing money movement transactions, answering general non-investment related questions concerning clients accounts, educating or enrolling clients in digital tools (e.g., MS Online), accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity * Remaining current on all policies, procedures and new platforms and sharing reminders and best practices with other service team members Business Development Support: * Assisting the FA/PWA/team in organizing around and executing against their business plan, partnering closely with other market stakeholders such as Practice Strategy Consultants and Branch Management * At the direction of FA/PWA/team, executing against all administrative elements of digital and inperson marketing strategies including conferences and seminars or webinars, websites, social media and regular email connectivity * At the request of the client and/or FA/PWA/team, preparing and reviewing various client reports or financial plans from firm-approved systems for existing or prospective clients * At the request of the client and/or FA/PWA/team, assisting with research using firm-approved systems * At the request of FA/PWA/team, participating in existing client and/or prospective client meetings, representing the service lens * Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management EDUCATION, EXPERIENCE, KNOWLEDGE and SKILLS: Education and/or Experience * 5+ years of work experience in a field relevant to the position required * Four-year college degree or professional certification preferred * Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required * Additional product licenses may be required Knowledge/Skills * Strong leadership skills * Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts * Technically proficient and quick learner of new and updated platforms * Detail oriented with superior organizational skills and ability to prioritize * Expert knowledge of basic personal computer, MS Office (particularly MS Excel) and internet applications * Exceptional writing, interpersonal and client service skills * Strong time management skills * Team player with the ability to collaborate with others * Ability to work in a fast-paced, evolving environment * Adaptable and ability to multi-task * Goal oriented, self-motivated and results driven Reports to: * Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: * Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships * Executing money movement transactions at the request of the client and/or FA/PWA * Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) * Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA * Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) * Supporting the FAs/PWAs/teams' marketing strategy (e.g., website maintenance) * Assist FAs/PWAs/teams in delivering against their business plan and client service model * Remaining current on all policies, procedures and new platforms * Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: * Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed) * Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) * Maintaining travel itineraries, preparing expense reports and managing the reimbursement process * Assisting with general in-office support functions such as copying, filing and scanning documentation * Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience * High School Diploma/Equivalency * College degree preferred * Industry experience is a plus * Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills * Detail orientated with superior organizational skills and ability to prioritize * Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) * Exceptional writing, interpersonal and client service skills * Strong time management skills * Team player with the ability to collaborate with others * Ability to work in a fast-paced, evolving environment * Adaptable and ability to multi-task * Goal oriented, self-motivated and results driven Reports to: * Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

**Responsibilities** : + Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues. + Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature. + Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience. + Manage a medium-sized customer service area or several customer service sections, with guidance from senior colleagues. This will include solving complex issues in order to meet customer service standards. + Uncover emerging issues or needs, identifying potential causes, barriers, and key stakeholders, as well as related issues. + Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs. + Manage relationships with small clients while also helping senior colleagues manage relationships with larger key clients and customers. + Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions. + Roles at this level are typically experienced professionals and/or operational line managers who are interpreting and applying policy to achieve specified outputs or advising the wider business on application of policy. - Operational implementation; optimize + Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media. + Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct. **Skills** : + Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies. + Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. + Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. + Acts as the organization's authority and established expert on understanding and using standard office equipment and standard software packages to support business processes. + Acts as the organizational authority and established expert on analyzing data trends for use in reports to help guide decision making. + Uses comprehensive knowledge and skills to act independently while guiding and training others to orient the seller's organization around delivering to the key needs of their customers. + Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements. + Works at an advanced level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works independently and provides guidance. + Uses comprehensive knowledge and skills to act independently while guiding and training others to uncover clients' explicit needs and/or unforeseen opportunities and challenges. + Works at an advanced level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works independently and provides guidance. + Acts as the organizational authority and established expert on acquiring, organizing, protecting and processing data to fulfill business objectives. + Works at an advanced level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works independently and provides guidance. + Works at an advanced level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works independently and provides guidance. + Uses a comprehensive understanding of numerical concepts to perform mathematical operations such as report analysis independently while providing guidance and training to others. + Uses comprehensive knowledge and skills to communicate with other people independently while providing guidance and training to others on speaking in a clear, concise and compelling manner. + Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations. **Licenses/Certifications:** + **SIE required** (prior to start) _provided that an exemption or grandfathering cannot be applied._ + **Series 7 License** **required.**

**Key Responsibilities and Skills:** + Actively participate in department and cross‑functional projects, contributing subject‑matter expertise on customer processes, regulatory requirements, operational workflows, and IRS‑related rules or documentation standards. + Identify and report instances of noncompliance with organizational policies, regulatory guidelines, and/or IRS‑related rules, escalating issues appropriately to ensure corrective actions and audit readiness. + Provide advanced product and service information, incorporating regulatory or IRS‑specific detail when relevant, and respond to complex customer questions with accuracy and clarity. + Manage and resolve escalated customer issues with a high degree of independence and judgment; provide managerial approvals and regulatory compliance checks as required. + Deliver a consistently high‑quality service experience while identifying opportunities to support business retention, improve operational processes, or enhance compliance. Responsibilities may include case processing, handling complex or sensitive inquiries, and performing detailed research to resolve client problems. + Operates with full competence and independence in delivering high‑quality services that meet operational, regulatory, and IRS‑related requirements; may provide technical guidance or training to others. + Fully proficient in aligning organizational processes with customer needs while ensuring adherence to regulatory expectations and project deliverables. + Demonstrates strong ability to translate customer requirements into business language and processes, incorporating compliance, documentation, and IRS‑appropriate considerations. + Builds and strengthens customer relationships by delivering positive, compliant, and accurate service experiences; may mentor or guide peers on best practices, regulatory awareness, or workflow improvements. **Other Responsibilities** - Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. - Provide advanced product/service information and respond to complex customer questions about the product/service. - Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. - Provide a quality service to clients while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving client problems. **Knowledge of:** + Rules and regulations of the IRS and DOL pertaining to IRAs and qualified plans + Fundamental financial planning and investment concepts, practices and procedures used in the securities industry + Principles of securities industry operations and financial services and products **Other Skills:** - Works to deliver required services to clients to the required standards. Typically works without supervision and may provide technical guidance. - Works to orient the organization around delivering to the key needs of clients. Typically works without supervision and may provide technical guidance. - Works to articulate client needs in the client's business language and business context. Typically works without supervision and may provide technical guidance. - Works to connect with clients to strengthen the relationship, meeting personal needs through positive client experiences. Typically works without supervision and may provide technical guidance. While the following certifications are not required for this role, they are highly beneficial and strongly encouraged: + Securities Industry Essentials (SIE) Exam + Financial Industry Regulatory Authority (FINRA) Series 99 - Operations Professional + FINRA Series 7 - General Securities Representative + Certified Investment Services Professional (CISP)

Our team has a number of key responsibilities to support our advisor service model and growth through marketing and communications in a fun and flexible environment. The role of the Sales Supervision Manager - Marketing and Communications will be focused on reviewing and signing off on email, written correspondence, websites, performance reports, and wholesaler reimbursement. Success in this role includes providing advisors with feedback and coaching on these platforms. In addition, the Sales Supervision Manager - Marketing and Communications will be aware of trends in the industry to educate advisors, leaders and business partners. Key Responsibilities: Supervising advisor marketing and communications activities with a focus on email, written correspondence and website updates and maintenance. Collaborating with advisors and field leaders to provide coaching and feedback to ensure compliance with Ameriprise and industry standards. In addition: Complete supervisory analysis using risk-based judgement, procedures, and job aids. This usually results in approval or rejection of new applications or determination of appropriateness of transactions or other business including communications with the public. Communicate with advisors, field registered principals and field leaders regarding results of supervisory activity. Involves working closely with advisors to develop an understanding of recommendations made to clients and to reasonably validate fiduciary and best interest standards are met. Support the team's efforts to innovate and improve the effectiveness and efficiency of processes. Evolve day-to-day processes to streamline work and focus on issues that matter most. Keep updated on changes in the regulatory environment and competitive landscape including new regulations and product offerings. Represent the firm and functional processes in response to examinations, investigations, and other regulatory matters, which may include on-the-record engagements with regulators or providing testimony in arbitration matters. Participate in maintaining the overall health of the team including establishing individual development goals and engagement in team activities Required Qualifications Bachelor's degree 3-5 years' relevant experience Active SIE (Securities Industry Essentials) Active Series 7 or the ability to obtain within 120 days Active Series 63/65 or 66 or ability to obtain within 120 Active Series 24 or ability to obtain within an additional 120 days Preferred Qualifications Problem solving and analytical skills; ability to effectively analyze complex issues. Ability to consistently exercise good judgment when making decisions on complex matters that don't have clear answers. Strong written and verbal communication skills including ability to deliver unfavorable messages. Ability to consistently influence positive behavior through coaching and education. Ability to document activity in a fact-based and comprehensive manner. Ability to work effectively and efficiently both individually and in a team environment. Ability to manage workload, across multiple tools and processes, including prioritization and monitoring of pending cases. About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Base Pay Salary The estimated base salary for this role is $87,400 - $120,200 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Exempt Job Family Group Legal Affairs Line of Business AWMBD Advice and Wealth Mgmt and Business Development

**One of the largest independent financial services firms in the country could be the** **place** **you build a career beyond your expectations.** Our focus is on providing trusted advice and tailored, sophisticated strategies for individuals and institutions. Raymond James Financial is a diversified holding company, headquartered in St. Petersburg, FL. Raymond James provides financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. At Raymond James, we are putting the power of perspectives into action and building an inclusive and diverse workforce that reflects our commitment to associates, and clients of the future. Our company values associate development and growth, offering opportunities through developmental programs, mentorships, and continuing education options. We strive to ensure everyone feels welcomed, valued, respected, and heard so that you can fully contribute your unique talents for the benefit of clients, your career, our firm, and our communities. Raymond James is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. **Department Overview** The Raymond James Insurance Solutions Brand Strategy & Alignment team is focused on providing dynamic digital/creative content in support of connecting advisors to our Product, Sales, and Operations team for the purpose of taking exceptional care of the client and advisor's insurance planning needs. Our division has 200+ associates working together to make life easier for those we serve. **Job Summary** Utilize creative, technical, and program management skills in order to produce, package, implement and track media content experiences designed to increase relationship connections with Financial Advisors in support of growing their client base and increasing their insurance planning productivity. Methods used to achieve growth results include branding, graphic design, copywriting, video production (Pre and Post), social media and web support, digital and direct-mail content production, event/seminar media support and digital content distribution. The summer associate position is a temporary role. **Start Date:** Monday, June 1, 2026 **End Date:** Friday, August 7, 2026 **Work Schedule:** Monday through Friday, up to 40 hours per week. **Duties and Responsibilities** + Work alongside a dynamic team of sales,marketingand creative professionals to help produce and implement branded digital relationships by building media content experiences in support of business growth. + Plan, create and deploy digital media content experiences for the purpose of increasing brand awareness and user engagement. + Enhance marketing processes and systems resulting in new turnkey value services. + Pre and postvideo/audio production management. + Develop content in support of website enhancements. + Support social media content production. + Maintain a prioritized schedule of deliverables while adjusting to reevaluated priorities. + Performs other duties and responsibilities as assigned. **Knowledge, Skills, and Abilities** **Knowledge of** + Technical knowledgeexpectedofa creative content marketing developer and production specialist. + Exceptional technical knowledge expectedofdigital mediaproducer(video preferred). + Process development and overall business knowledge to implement content strategies from corporate, B2B/B2C levels. + Social media content development support. + Digital content reporting metrics (email,weband social). + Final Cut Pro and Adobe Creative Suite. **Skill in** + Organizational, planning and time management skills with a "we can do it together" attitude. + Independent creative thinking and problem solving. + Sufficient skill to manage and track multiple projects from start to completion. + Excellent written and oral communication skills, as well as solid interpersonal skills. + Managing content productionactivity. **Ability to** + Represent company standards through all forms of communication and content delivery. + Exceptional ability to interpret and implement campaign strategies. + Deliverinspired copyandenhancemessaging through understanding project goals andobjectives. + Work with clear precisionin the midst ofa fast-paced work environment. + Work in a unified team-based environment and execute at a professional level. **Educational/** **Previous** **Experience Requirements** + Freshmanor Sophomorestanding(December 2027-May 2029graduates) pursuing a bachelor's degree in digital media, marketing, or related field. + Any equivalent combination of experience, education, and/or training approved by Human Resources. + Eligible applicants must be legally authorized to work in the US and not require visa sponsorship now or in the future (including beyond OPT/EAD). **Licenses/Certifications** + Nonerequired. **Location** + Hybridposition-Troy, MI + No travelrequired.

This job posting is anticipated to remain open for 30 days, from 22-Dec-2025. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report. ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients achieve their long-term financial goals. The primary role of the BOA is to provide administrative support to a financial advisor or a team of multiple financial advisors. We're proud to serve over nine million clients. Our BOAs are a valued part of the client support team, and we credit much of our success to their unique experiences and professional backgrounds. We value different viewpoints to help achieve results. Role Summary: As a Branch Office Administrator, you'll be a vital part of our team, providing seamless support to our clients. You'll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment. We'll give you the support you need. Our team will be there every step of the way, providing: * Comprehensive 6-month training including an experienced peer to help mentor you * A wide support network that extends from your branch office to your region to the home office * You'll often work independently but will have a team of thousands backing you every step of the way Can you see yourself… * Delivering exceptional personalized service to ensure clients feel understood and informed * Taking an active role in the annual business planning process to assist in developing strategies for the upcoming year * Actively listen for situations in the clients' lives that may indicate a need for additional services * Driving marketing activities such as planning and executing events What skills would make you a successful BOA? * Analytical Thinking * Attention to Detail * Adaptability * Conversational Skills * Digital Tool Utilization * Team Collaboration Role Requirements * Client Service: Provide exceptional service to clients via inbound and outbound calls, email, and in-person interactions. Respond to inquiries, resolve issues, and ensure an exceptional experience. Develop and maintain strong relationships with clients, referral sources, and internal client support team members. * Account Management: Aptitude to learn and understand the financial services industry. Includes account opening, handling account transfers and other requests at the direction of the financial advisor. Process account transactions, prepare documentation, and maintain accurate client records. * Administrative & Operational Support: Strong ability to work independently at the direction of the financial advisor. Handle various administrative tasks, including scheduling appointments, preparing materials for client meetings, managing correspondence and supporting marketing initiatives. Streamlining processes with updating SOPs and strategically execute on the branch business plan. * Technology: Strong computer literacy with willingness to learn new technology and programs such as MoneyGuide, Salesforce, Microsoft Office products and other firm-provided software. At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. You can also expect… * A culture of continuous improvement and professional development reflecting a respect for individuals and their unique contributions * An inclusive environment where everyone's different viewpoints are valued and help to achieve results. * We recognize individual efforts through a rewards program that promotes a long-term career, your financial security and you and your family's well-being * Full-time Associates receive the following benefits: * Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page. You'll be competitively compensated… * Edward Jones believes in a human centered approach as we partner for positive impact, to improve the lives of our clients, colleagues, and communities. * Edward Jones is based on a legacy of partnership and as a privately held firm we share the success with our associates through various discretionary and variable compensation programs, which includes bonus opportunities based on branch and firm profitability, along with individual performance. * The hiring minimum and maximum range shown below is a subset of the total pay range. There is also an opportunity for merit-based salary increases as you progress in the BOA role.

**_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._** **_Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future._** **Responsibilities:** + Write production-grade code and enforce engineering best practices through hands-on leadership + Architect and implement resilient, high-throughput microservices using Java and Spring Boot + Drive containerization strategy and deployment modernization using Docker and Kubernetes + Design and optimize event-driven architectures leveraging JMS, IBM MQ, and Kafka + Implement advanced caching strategies with Ignite and Redis for low-latency performance + Optimize data persistence with Oracle and NoSQL databases using JPA/Hibernate and performance tuning techniques + Apply generative AI to enhance application intelligence and accelerate developer workflows + Establish robust observability frameworks using Datadog, Dynatrace, and Splunk for proactive monitoring + Collaborate in Agile environments to deliver scalable, high-quality software solutions + Mentor engineers, conduct rigorous code reviews, and influence technical strategy and architecture + Provide production support during releases and incident resolution + Continuously evaluate and adopt emerging technologies to maintain technical leadership **Skills & Qualifications:** + Exceptional communication and collaboration skills + Proven ability to lead complex technical initiatives and shape architectural strategy + Deep expertise in Java, Spring Framework, and designing scalable microservices architectures + Strong understanding of RESTful API design principles and event-driven system patterns + Proven understanding of Java concurrency, including thread management, synchronization, and performance tuning, with in-depth knowledge of JVM internals (garbage collection, memory management, runtime profiling) + Proficiency in messaging systems such as JMS and Kafka, including message-driven design and integration + Hands-on experience with containerization and orchestration using Docker and Kubernetes + Extensive experience with Oracle databases, including schema design and integration via JPA, JDBC, and Hibernate + Solid grasp of Agile methodologies (TFS), source control (Git), CI/CD pipelines (Jenkins), and DevOps practices **Preferred Qualifications:** + Background in financial services domains such as trading or wealth management is highly desirable + Hands-on experience with generative AI tools, including OpenAI ChatGPT, Google Gemini, and GitHub Copilot + Working knowledge of monitoring and observability platforms such as Datadog, Dynatrace, and Splunk + Expertise in API management using Apigee for secure, scalable integrations + Practical experience deploying and managing applications on cloud platforms (AWS, Azure, GCP)

Participate in developing investment recommendations for portfolio manages relating to existing and potential investments, through developing and amending quantitative models to analyze and forecast market developments, estimating risks, identifying factors influencing investment decisions, and quantifying potential risks and rewards. Job Description Job Summary Under direct supervision, uses specialized knowledge and skills obtained through education and experience, to assist in analyzing portfolio analytics, asset allocation and investment holdings with client portfolios and make appropriate recommendations when warranted. Provides professional support to Financial Advisors by preparing industry and company research by collecting, organizing data, writing investment-related research reports, and creating/ maintaining financial models. Regular contact with internal and external customers is required to obtain, clarify, or provide facts or information. Essential Duties and Responsibilities Collects fundamental research on related companies as requested by Financial Advisors. Uses analytical tools, software and methodologies to research investment products, asset allocation and comparative analysis on portfolios. Assists in preparation of written industry and company specific reports Assists in development of financial models for revenue and income forecasts. Assists with research and analytics used in Investment Strategy white papers for Financial Advisors. Assists with preparation of presentations, portfolio/equity analyses, and proposals for High Net Worth and institutional clients and prospects. May participate in client meetings to identify client goals and tolerances. Assists with developing individualized client investment strategy for Financial Advisor. Responds to inquiries from Financial Advisors to research and resolve issues. Prepares customized written industry and company specific reports upon request to Financial Advisor. Assists in development of financial models to forecast team revenue and income. Assists with preparation of scheduled and ad hoc performance reports. Maintains checklists for tracking periodic investment managers' reviews by third party and independent investment manager searches. Generates periodic reports on investment analyses and peer group comparisons with relevant investment benchmarks for clients. Interfaces effectively with all levels of staff in managing portfolios. Completes ad hoc projects and reports as assigned. Performs other duties and responsibilities as assigned. Knowledge of Software necessary for portfolio analysis. Investment concepts, practices and procedures used in the industry. Principles of estate planning, trusts and securities industry operations. Financial markets and products. Effectively managing client relationships. Strategic planning as part of client retention focus. Gathering and compiling information and data. Preparing and delivering written and oral presentations. Operating standard office equipment and using required software applications. Complete job duties independently, with little supervision. Partner with other functional areas to accomplish objectives. Communicate effectively, both orally and in writing. Provide a high level of service. Establish and maintain effective working relationships at all organizational levels. Participate in professional organizations and activities. Maintain currency in industry services and products. Manage multiple tasks with changing priorities to meet deadlines and goals in a fast paced environment. Skill in Effectively managing client relationships. Strategic planning as part of client retention focus. Gathering and compiling information and data. Preparing and delivering written and oral presentations. Operating standard office equipment and using required software applications. Complete job duties independently, with little supervision. Partner with other functional areas to accomplish objectives. Communicate effectively, both orally and in writing. Provide a high level of service. Establish and maintain effective working relationships at all organizational levels. Participate in professional organizations and activities. Maintain currency in industry services and products. Manage multiple tasks with changing priorities to meet deadlines and goals in a fast paced environment. Ability to Complete job duties independently, with little supervision. Partner with other functional areas to accomplish objectives. Communicate effectively, both orally and in writing. Provide a high level of service. Establish and maintain effective working relationships at all organizational levels. Participate in professional organizations and activities. Maintain currency in industry services and products. Manage multiple tasks with changing priorities to meet deadlines and goals in a fast paced environment. Education/Previous Experience Bachelor's Degree (B.A.) in related field with a minimum of two (2) years of experience in financial services environment with an emphasis on conducting market research and analysis, or any equivalent combination of education, experience and/or training approved by Human Resources. Licenses/Certifications SIE required provided that an exemption or grandfathering cannot be applied. Series 7 required. Series 63, 65 and/or 66 as required by state. Additional licenses or designations may be required as needed. Education Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance, High School (HS) (Required) Work Experience General Experience - 13 months to 3 years Certifications AG - Agent - Financial Industry Regulatory Authority (FINRA), GS - Gen Sec Rep - Financial Industry Regulatory Authority (FINRA), RA - Investment Adv Rep - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA) Travel Less than 25% Workstyle Resident At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-AC1

Under general direction with a high level of autonomy, uses extensive knowledge and skills obtained through education and experience, to create new and manage existing relationships with financial advisors/brokers and agents to generate required production/sales revenue from financial products throughout a given territory. Leads projects, programs or processes with significant business impact involving cross-functional teams. Develops tactical plans and completes complex assignments with substantial latitude for unreviewed actions or decisions. Provides comprehensive solutions to complex problems or needs. End results are evaluated for achieving goals and objectives. **Essential Duties and Responsibilities:** - Responsible for recruiting, building, and maintaining relationships with financial professionals. - Assists with educating financial professionals on the benefits of offered products and services for their clients through individual or group meetings, presentations, including in person visits, seminars, and conferences/trade shows. - Assists with developing and implementing wholesaling business plans for the territory to deliver on sales goals. - Presents sales activities at weekly wholesaling meetings. - Maintains wholesaling activity logs and or databases to create and maintain broker profile levels and data on current and proposed sales activity. - Works closely with assigned internal wholesaler to deliver sales goals by identifying and fostering leads generated from referrals, ad campaigns, and territory canvassing. - Manages expense account within allotted budget. - Performs other duties and responsibilities as assigned. **Knowledge, Skills, and Abilities:** **Knowledge of:** - Fundamental concepts, principles, and practices of the insurance and securities industry. - Broker/dealer, RIA, and Insurance Agency operations. **Skill in:** - Identifying the needs of customers through effective questioning and listening techniques. - Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment. - Preparing and delivering clear, convincing, and professional sales presentations to small and large audiences. - Problem-solving sufficient to effectively analyze, research, and resolve inquiries and issues in a timely manner. - Analyzing business processes and identifying process improvement opportunities. - Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, and spreadsheets. **Ability to:** - Represent the company in a highly professional manner. - Organize, prioritize, and manage tasks and projects to complete work efficiently. - Use appropriate interpersonal styles and communicate effectively and professionally, both orally and in writing, with all organizational levels to accomplish objectives and convince others to accept ideas or goals. - Develop and maintain effective working relationships with team members, internal partners, and external parties. - Assimilate and prioritize strategies into operational guidelines. - Work independently as well as collaboratively within a team environment. - Establish clear directions and priorities. **Educational/Previous Experience Requirements:** - Bachelor's Degree (B.A.) in Finance or related field or two (2) years of experience in the financial services industry. ~or~ - Any equivalent combination of experience, education, and/or training approved by Human Resources. **Licenses/Certifications:** - Life & Health License is required. - SIE is required, provided that no exemption or grandfathering applies. - FINRA Series 7 preferred, or the ability to obtain necessary licenses within six months of hire

Essential Duties and Responsibilities + Ensure Keep-The-Lights-On tasks are handled with priority and efficiency. + Provide Tier-2 support for incidents and problem tickets. + Collaborate and provide network security guidance to other teams as needed. + Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems. + Participate in high priority calls and own problem management tasks. + Produce and maintain current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures, and operational tasks. + Ability to install new networking equipment and cabling within data centers. + Provide suggestions to Engineering and Architecture teams on current and emerging technologies. + Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement. + Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in these activities, and update and maintain network plans. + Contribute into and own ITIL processes involving change management, audit tracking, etc. + Promote service offerings to grow global infrastructure to meet business and technology needs. + Be available for rotational on-call support, as required, on a 24 hour x 7 days / week basis. + Performs other duties and responsibilities as assigned. Required Knowledge: + F5 Load Balancing (LTM, GTM) + LAN/WAN network technologies and related protocols. + Firewall Technologies (NGFW, SASE) + Knowledge of configuring and managing firewall policies, detecting threats, and troubleshooting issues. + Understanding of security protocols (IPsec, SSL, TLS, etc) + Experience establishing and troubleshooting IPSec Tunnels. + SSL VPN (Global Protect, F5 BigIP Edge Client) + SDWAN and SASE technologies (preferably Cisco Viptela and Prisma SDWAN/Access). + Wireless networking technologies (802.11x). + Familiar with automation, monitoring and reporting tools (Solarwinds, SevOne etc) + Understanding of Cloud technologies (AWS, Azure, SASE, etc). + Converged voice and data infrastructures. + Quality of Service (QOS) design and configuration. + TDM / IP PBX configuration (Avaya, Zoom Phone, etc) + Common network monitoring, access control (NAC) and troubleshooting tools. + Knowledge of service management frameworks (ITIL) desirable. + Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting. Ability to: + Demonstrate a satisfactory level of technical and professional skills or knowledge in position-related areas; remains current with developments and trends in areas of expertise. + Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions. + Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. + Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences. + Develop and use collaborative relationships to facilitate the accomplishment of work goals. + Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships. + Work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities. Preferred Licenses/Certifications: + F5 (Certified Administrator | Certified Technical Specialist) + Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center) + Palo Alto Certified Network Administrator (PCNSA) + Arista Network Administrator + ForeScout Administration + AWS Cloud / Azure Administrator certification desired

**Key Responsibilities** + Own the end-to-end mutual fund operations function, including governance of securities master and trading restrictions; trade execution and settlement; corporate actions and fund event processing (mergers, liquidations, MF to ETF conversions); share class conversions; networking functions; cash, share, and dividend reconciliation; direct fund account management; vendor oversight; fund relationship management; and leadership of the project/change portfolio. + Product Setup & Platform Readiness: Partner with internal stakeholders on open end mutual fund platform. Oversee onboarding of new mutual funds and share classes, ensuring accurate configuration of eligibility rules, minimums, fees/load structures, and trading restrictions across all systems and channels. Manage fund reference data integrity and enforce prospectus and regulatory compliance through robust operational processes and platform controls. + Fund Relationship & Industry Advocacy: Serve as the executive liaison with fund families, transfer agents, vendors, and market utilities (NSCC/DTCC), ensuring operational readiness for new offerings, corporate actions, and regulatory changes. Advocate for the broker-dealer industry within the mutual fund ecosystem and through active participation in industry committees, influencing standards and regulatory developments to promote operational compatibility, efficiency, and client benefit. + Provide executive oversight and strategic direction for the project and change portfolio, setting priorities, aligning initiatives with business objectives, and ensuring optimal resource allocation for timely, high-quality delivery that drives operational efficiency and scalability. **Other Responsibilities:** + Take overall responsibility for designing, developing, and delivering the organization's operational strategy and outcomes. + Take overall responsibility for setting and approving area budgets that achieve organizational strategy. + Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short-term business objectives with the longer-term delivery of stakeholder value. + Lead the development of annual and longer-term business plans for a significant function, ensuring alignment with strategy; quantify business outcomes, i.e., revenues or other key performance indicators (KPIs) and resource budgets (financial and headcount); and ensure integration of key activities or projects across the organization. + Set and communicate the strategy, along with the broad actions needed to implement it, for achieving the organization's mission, vision, and values within a function; inspire a large or diverse workforce to commit to these tenets and do extraordinary things to achieve the organization's business goals. + Identify and manage stakeholders up to and including top management level, finding out their needs, issues, and concerns and reacting to them by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. + Develop the strategy for a significant area of responsibility, such as a function, anticipating complex issues, challenges, and opportunities. Ensure the strategy is successfully implemented and meets medium-term business needs. + Represent the organization or institution in a variety of industry, institutional, and/or professional forums, boards, and committees, in order to promote the company or institution brand or efforts. Represent the organization in external relations with investors, clients, industry, partners, the public, and others. Focus is on a specific area of the organization, such as a function or department. May involve preparation of presentations and materials for professional partnering meetings, seminars, and conferences. + Identify the capabilities needed to meet the current and emerging business needs of a significant business area. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfill their personal potential. Build capabilities elsewhere in the organization through mentoring and other informal methods. + Define the detailed organization structure for a business area to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior managers, to enable the organization to achieve its business objectives. + Participate in the development of corporate strategy, applying functional expertise to test the viability of the strategy and contributing creative ideas and insights to support the strategy formation process. + Collaborates with private client group management to identify and implement solutions. + Monitors regulatory compliance with internal and external groups including auditors, FINRA, IRS, SEC and others. Knowledge Of: + Company's working structure, policies, mission, and strategies. + Project management methodology sufficient to act in a sponsorship role. + Principles of finance and securities industry operations. + Financial markets and products. + Performance management. Skills: + Act as the organizational authority on developing appropriate plans or performing necessary actions based on recommendations and requirements. + Act as organizational authority on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. + Operates as a recognized expert to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. + Act as organizational authority on strategic planning. + Act as the organizational authority on making sure the organization develops and maintains the culture, values and design it needs to reach its objectives while managing structural change. + Act as the organizational authority on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. + Act as organizational authority on developing and implementing policies. + Act as the organizational authority on managing projects and/or programs within desired cost, time and quality parameters. + Acts with expertise as the organization's authority on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies. + Acts as the organization's authority and established expert to develop solutions based on an understanding of the business environment and objectives. + Acts as the organizational authority and established expert on costing, budgeting and finance tasks. + Negotiates as the organizational authority and established expert to help the organization by obtaining consensus between two or more internal or external parties who may have different interests. + Uses expertise to act as the organizational authority on reviewing and creating relevant, lucid and effective reports. + Operates as a recognized expert to orient work in a workflow to plan, organize, and execute the steps it takes to achieve a goal to achieve higher efficiencies. **Licenses/Certifications:** + SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied. + Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination. + Series 7 - _Not required, but highly preferred._

This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Southfield, MI Corporate Office. In a dynamic call center environment, the Customer Account Associate serves as the critical link between branch offices and the Home Office, delivering high-quality account servicing and support. The role involves reviewing, updating, and maintaining client accounts while ensuring compliance with firm policies, regulatory standards, and collection procedures. The associate actively monitors account activity to safeguard the interests of clients, Financial Advisors (FAs), and the Firm. Responsibilities include resolving escalated issues, assisting internal associates and FAs with client support needs, and recommending solutions to moderately complex problems. The associate also supports team development by mentoring less experienced colleagues, maintains accurate records in accordance with exchange and firm requirements, and has frequent interaction with internal clients to ensure satisfaction and operational integrity. Job Description Responsibilities: Assist with various requests for information, referring more complex matters to colleagues. Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary. Carry out standard customer service activities and handle simple customer inquiries. Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. Enter data into standard branch systems, reviewing and verifying it for accuracy. This includes handling and documenting counter transactions. Maintain files and records. Organize own work schedule each day in line with changing priorities. Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Knowledge of: Compliance, with an eye for situations that could present risk to the firm. Skills: Uses clear and effective verbal communications skills under supervision to express ideas, request actions and formulate plans or policies. Supports business processes under supervision by applying an understanding and effective use of standard office equipment and standard software packages. Works under supervision to develop appropriate plans or perform necessary actions based on recommendations and requirements. Works to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works under close supervision. Works to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision. Works under supervision to plan, organize, prioritize and oversee activities to efficiently meet business objectives. Works under supervision to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives. Works to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision. Works under supervision to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations. Receives, monitors and deals with allocated customers at an elementary level, working under supervision. Applies understanding of the business environment and objectives to develop solutions under supervision. Works under supervision to meet high customer service standards. Works under supervision to understand and effectively operate all customer management systems. Works under supervision to perform data analysis for use in reports to help guide decision making. Works to select, deploy and get the best results from the most appropriate office system. Works to recognize sales opportunities during service interactions to enhance overall customer service. Typically works under close supervision. Education High School (HS) (Required) Work Experience General Experience - 13 months to 3 years Certifications Travel Less than 25% Workstyle Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Under general supervision, uses general knowledge and skills obtained through training and experience to process money movement of client funds. General instructions and procedures are provided to perform routine standardized tasks. Resolves routine questions and problems and refers more complex issues to a higher level. Essential Duties and Responsibilities: • Receives and directs visitors and telephone calls; maintains record of inquiries, as required. • Sorts, screens and distributes incoming and outgoing mail. • Processes money movement of funds, disbursements and check delivery. • Transmits and receives messages with home office. • Processes securities transactions, including transmitting orders, cancellation and correction of orders and, ensuring delivery to home office according to proper mailing procedures with confirmation of receipt. • Maintains documentation to cashiering according to compliance requirements. • Assists branch managements with audit preparation. • Assists with opening client accounts by properly completing and submitting required forms. • Supports client onboarding. • Monitors document status through importing, scanning and submission of documents. • Provides general administrative support to branch management. • Maintains, processes and updates files, records and other documents. • Maintains inventory, stocks and distributes office supplies. • Cross-trains and assists with other operational functions as required. • Performs other duties and responsibilities as assigned. Qualifications - External Qualifications: • Company's working structure, policies, mission, and strategies. • General office practices, procedures, and methods. • Financial services industry investment concepts, practices and procedures. • Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. • Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels. • Use mathematics sufficient to complete money movement and reporting tasks. Educational/Previous Experience Requirements: • High School Diploma or equivalent and prefer a minimum of one (1) years' experience in industry or related field preferred. ~or~ • An equivalent combination of experience, education, and/or training as approved by Human Resources. Licenses/Certifications: • None required. Education Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance Work Experience General Experience - 7 to 12 months Certifications Travel Less than 25% Workstyle Resident At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-AC1

**Essential Duties and** **Responsibilities:** - Responsible for building and maintaining relationships with financial advisors to generate assets within a specific territory. - Assists with educating financial advisors on the benefits of offered products and services for their clients through individual or group meetings presentations, including branch visits, seminars and conferences/trade shows. - Assists with developing and implementing wholesaling business plans for the territory to deliver on sales goals. - Presents sales activities at weekly wholesaling meetings. - Maintains wholesaling activity logs and or databases to create and maintain broker profile levels and data on current and proposed sales activity. - Works closely with assigned internal wholesaler to deliver sales goals by identifying and fostering leads generated from referrals, ad campaigns and territory canvassing. - Manages expense account within allotted budget. - Performs other duties and responsibilities as assigned. **Knowledge, Skills, and Abilities:** **Knowledge of:** - Fundamental concepts, principles and practices of the securities industry and asset management products. - Broker/dealer operations. **Skill in:** - Identifying the needs of customers through effective questioning and listening techniques. - Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment. - Preparing and delivering clear, convincing and professional sales presentations to small and large audiences. - Problem solving sufficient to effectively analyze, research and resolve inquiries and issues in a timely manner. - Analyzing business processes and identifying process improvement opportunities. - Operating standard office equipment and using required software application to produce correspondence, reports, electronic communication, and spreadsheets. **Ability to:** - Represent the company in a highly professional manner. - Organize, prioritize, and manage tasks and projects to complete work efficiently. - Use appropriate interpersonal styles and communicate effectively and professionally, both orally and in writing, with all organizational levels to accomplish objectives and convince others to accept ideas or goals. - Develop and maintain effective working relationships with team members, internal partners, and external parties. - Assimilate and prioritize strategies into operational guidelines. - Work independently as well as collaboratively within a team environment. - Establish clear directions and priorities. **Educational/Previous Experience Requirements:** - Bachelor's Degree (B.A.) in Finance or related field and a minimum two (2) years of experience in the financial services industry. ~or~ - Any equivalent combination of experience, education, and/or training approved by Human Resources. **Licenses/Certifications:** - SIE required provided that an exemption or grandfathering cannot be applied. - FINRA Series 7 and the ability to obtain other necessary license within sixty (60) days of hire.

**_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._** **_Please note: This role is not eligible for immigration_** **_Work Visa_** **_sponsorship, either currently or in the future._** **Key Responsibilities** + Design, implement, and maintain CI/CD pipelines for enterprise software delivery + Support and troubleshoot .NET build and deployment processes + Monitor deployments using automated testing and quality gates + Develop integrations that enhance developer productivity + Automate manual tasks across the development lifecycle + Collaborate with development teams to optimize delivery workflows + Drive continuous improvement of deployment processes + Participate in a rotating on-call schedule (every 7 weeks, minimal after-hours) **Required Qualifications** + Experience with .NET build tools (MSBuild, NuGet, .NET CLI) + Jenkins automation experience (Groovy scripting preferred) + Strong understanding of Git and source control strategies + Excellent troubleshooting skills for build and deployment issues + Comfortable working in a hybrid work environment **Preferred Qualifications** + Experience with Java or JavaScript frameworks (e.g., Angular) + Background in DevOps, CI/CD, or build/release engineering + Familiarity with Azure DevOps Server, SonarQube, JFrog, and CI/CD metrics tools + Exposure to cloud-native deployments (Azure, AWS) + Scripting skills in PowerShell, Bash, or Python + Strong communication and collaboration skills + Eagerness to learn and share knowledge **What We Offer** + Opportunity to work with a modern DevOps toolchain + Professional development and training support + Hybrid work flexibility within a collaborative team environment + A chance to drive meaningful improvements in enterprise software delivery

**Essential Duties and Responsibilities** + Responsible for supervision oversight and ensuring adherence to firm and regulatory policies and procedures. + Perform reviews of client accounts and documents submitted by the branch. + Educates branch staff associates. + Escalates concerns to senior management and may propose new policies or procedures regarding risk, adhering to compliance and operational risk controls in accordance with company and regulatory standards. + Review and analyze monitoring reports and systems for suspicious/unusual patterns and follow-up with appropriate individual(s) for explanations and actions. + Coordinates registrations, continuing education, licensing, etc. of branch personnel. + Oversees branch activities. + Interfaces with specific business platform sales management associates to inform them of any supervisory concerns that may arise with branch offices and work together with them to address and resolve these concerns. + Implements and enforces policies and procedures for all business platform branch office locations not currently staffed with a licensed and qualified branch manager by serving as the designated manager or branch manager delegate of these OSJ locations. + Monitors and keeps up to date with securities/advisory regulations and applies them accordingly. + Interprets, applies and recommends changes to organizational policies and procedures while adhering to compliance and operational risk controls in accordance with company and regulatory standards. + Handles all administrative matters in the hiring/termination of FA and their transition in and out of the branches. + Monitors Supervisory Center alerts and handles any necessary follow-up. + Researches and resolves complex problems relating to clients' accounts and inquiries. + Identify needs of the team and find solutions to complex issues + Communicates with the field regarding regulatory rules and firm policy changes. + Serve as the face of the organization and advocate for the branches we oversee. + Ensure any identified policy violations or branch deficiencies are addressed with the branch and fully remediated. + Travel to branch locations to perform required annual Branch Manager Supervisory Visits. + Performs other duties and responsibilities as assigned. **Knowledge, Skills, and Abilities** **Knowledge of** + Company policies and procedures and industry rules and regulations. + Investment concepts, practices and procedures used in the securities industry, financial markets and financial products. **Skill in** + Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. + Preparing and delivering clear, effective, and professional presentations. + Identifying the needs of customers through effective questioning and listening techniques. + Handling stressful situations and leading others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude. + Projecting a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment. + Employing good analytical skills to be able to research and resolve problems. + Establishing and communicating clear directions and priorities. + Utilizing good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel. + Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes. + Effectively organizing, managing, tracking and completing multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. + Working independently, under minimal supervision. **Ability to** + Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude. + Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes. + Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment. + Travel extensively to perform required branch visits. **Educational/Previous Experience Requirements** **Education/Previous Experience** + Bachelor's degree (B.A.) from four-year college or university, and a minimum of six (6) years' experience in a financial services firm / supervision + ~OR~ + An equivalent combination of experience, education, and/or training as approved by Human Resources. **Licenses/Certifications** + SIE required provided that an exemption or grandfathering cannot be applied + Series 7, 9/10 or 24, 66 or 63/65 required + Series 53, Life, Health and Variable Annuity Licenses preferred