Support Manager jobs at Raymond James Financial

This is a leadership position responsible for ensuring the health, reliability, and performance of OwnersEdge's internal systems, infrastructure, and IT support functions. While the role does not currently have direct reports, it is structured with the expectation of growing into a team leadership position as the IT function expands. The person in this role is accountable for the full operation of internal technology systems. This includes managing core infrastructure, supporting cloud and on-premise services, serving as a technical escalation point, and coordinating with our managed service provider (MSP). The role is expected to maintain stable and secure systems, lead troubleshooting and maintenance, and contribute to improving the overall reliability and responsiveness of IT services. Specific Duties and Responsibilities · Take full ownership of internal systems and infrastructure, including Azure, Microsoft 365, Windows servers, endpoints, backups, and device management · Monitor system performance and health using infrastructure tools; proactively address issues to avoid downtime or service interruptions · Serve as the lead escalation point for support tickets beyond Tier 1; troubleshoot and resolve more advanced or systemic technical issues · Perform patching, software updates, hardware refreshes, and other maintenance tasks across the technology environment · Maintain backup systems and recovery procedures, including testing of Veeam or similar tools to ensure readiness and restore capabilities · Manage Microsoft Intune, Active Directory, Group Policy, and endpoint settings for configuration, compliance, and user support · Ensure systems are documented clearly, including network diagrams, recovery processes, standard operating procedures, and configuration records · Coordinate with our MSP to ensure shared support responsibilities are being fulfilled and that performance meets expectations · Contribute to IT infrastructure projects, including planning and implementing system upgrades, migrations, and new service deployments · Work alongside the IT Operations & Project Manager to support change control, onboarding, ticket triage, and resolution processes · Collaborate with cybersecurity roles to apply secure configurations and respond to vulnerabilities or threats · Support new hire onboarding by preparing equipment, accounts, and initial configuration; ensure smooth handoffs and readiness · Provide internal guidance and set a high standard for support quality, documentation, and operational follow-through · Look for opportunities to improve systems, tools, and processes; recommend changes based on observed patterns or recurring issues · Administer and support networked printers and multifunction devices, including installation, configuration, print server settings, user access, and regular maintenance · Provide Tier 2 support for key third-party software platforms in use across the company (e.g., ERP systems, CRM tools, business applications), including account issues, performance troubleshooting, vendor coordination, and routine updates Work Location Waukesha, WI, with occasional travel to Wisconsin and Midwest offices as needed On-Call Requirements While not part of a regular on-call rotation, this role may require occasional after-hours availability for emergency support or scheduled maintenance work Minimum Qualification (Education and Experience) · Bachelor or associate degree in computer science, Information Systems, or a related field, or equivalent professional experience · Five or more years of hands-on experience supporting infrastructure environments, including cloud and on-premise systems · Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint), Azure AD, Windows Server, and endpoint management · Experience managing backups and disaster recovery with Veeam or a similar platform · Ability to troubleshoot and resolve issues involving user devices, servers, printers, permissions, and system availability · Familiarity with patching tools, endpoint deployment tools, scripting (such as PowerShell), and routine maintenance operations · Experience working with or alongside an MSP or third-party support provider · Strong organizational and communication skills; able to manage time and priorities with minimal supervision Preferred Qualifications · Microsoft Azure Administrator Associate certification or equivalent credentials · Familiarity with virtualization platforms such as VMware or Hyper-V · Experience leading small projects or contributing to larger IT initiatives · Working knowledge of basic networking, such as DNS, DHCP, VPNs, and firewall access · ITIL Foundation certification or exposure to formal service management processes Knowledge, Skills, and Abilities · Ability to own and follow through on technical responsibilities without daily oversight · Practical understanding of systems and infrastructure across a mid-sized environment · Solid problem-solving and diagnostic skills, with attention to detail · Strong customer service orientation, with patience and professionalism in supporting end users · Comfortable writing documentation and keeping records of system setups, maintenance steps, and configuration changes · Able to manage several ongoing responsibilities and shift between support, maintenance, and project work · Willingness to adapt to change, learn new systems, and help implement improvements across the IT environment Essential Job Functions ·30% - Monitor, maintain, and troubleshoot internal systems and services ·25% - Perform patching, backups, and other infrastructure maintenance ·15% - Document systems, coordinate with vendors, and improve processes ·15% - Support project implementation and infrastructure changes ·10% - Handle escalated support and communicate with end users ·5% - Identify areas for improvement and stay current with evolving tools

About the Blank Family of Businesses Arthur Blank is the Chairman and Owner of the Blank Family of Businesses and Co-Founder of The Home Depot, the world's largest home improvement retailer and second largest retailer in the United States. Arthur's family of businesses portfolio includes The Arthur M. Blank Family Foundation, National Football League's Atlanta Falcons, Mercedes-Benz Stadium, PGA TOUR Superstore, Major League Soccer's Atlanta United FC, and AMB West. While diverse in nature with unique operations and customers, all of these businesses are run based on a common set of core values, which focus on developing customer relationships, treating Associates with respect and supporting communities. About AMB West We believe that Montana's unique ability to connect people to each other and to nature has the power to build stronger, healthier, happier communities, and that we have a role in preserving Montana's beauty for future generations. Like all the businesses within the Blank Family of Businesses, AMB West is a highly purpose-driven organization devoted to positively impacting the lives of its guests. AMB West consists of Mountain Sky Guest Ranch, West Creek Ranch, Paradise Valley Ranch, and Auster at Dome Mountain. In addition to these exceptional properties, there are additional plans for continued growth which will exponentially increase the positive impact on the Paradise Valley region. Mountain Sky Guest Ranch: Mr. Blank purchased Mountain Sky Guest Ranch in 2001 and it became the first company in the Blank Family of Businesses. His ownership of the ranch is driven by his and his family's love of the outdoors and their commitment to enriching family experiences; building strong communities; and the active, enlightened preservation of the environment. Arthur first discovered Mountain Sky while on family vacation. Just south of Bozeman, Montana, Mountain Sky Guest Ranch (MSGR) is nestled within more than 10,000 acres of beautiful, rugged countryside in the southeastern corner of the Montana Rockies. Located just 30 miles from the north entrance of Yellowstone Park in an area appropriately named Paradise Valley, this secluded spot is known for its majestic scenery, peaceful atmosphere and outdoor adventure activities. Catering to guests who are looking for a relaxing getaway and sincere Western hospitality in a glorious setting, this beautiful ranch has topped the list of upscale guest resorts in the American West. West Creek Ranch: West Creek Ranch is located adjacent to Mountain Sky Guest Ranch and is a part of AMB West Philanthropies, which comprises the non-profit interests of the Arthur M. Blank Family Foundation in the Western United States. This includes AMB West Community Fund, AMB West Conservation, AMB West Base Camp, and AMB West Challenge Course. West Creek is a 6,600- acre working ranch bordered by the Yellowstone River and Gallatin National Forest. Arthur Blank has transformed the property into an inspired space being offered by invitation-only to select non-profit partners, business partners and associates of the Blank Family of Businesses. The ranch provides an intimate setting for meetings, leadership development, community building, inspiration and connection. Working with select non-profit partners, The Arthur M. Blank Family Foundation brings together leaders across sectors to address today's most urgent challenges. During their week-long think tank, West creek provides 5-star service and recreational amenities that allow participants to focus on innovation and creative problem-solving. Paradise Valley Ranch: Paradise Valley Ranch offers an extraordinary hunting opportunity and is located south of Livingston, MT in hunting district 314 north of Big Creek. Dedicated to conserving our lands for future generations while also serving our community by being good neighbors, This ranch offers elk hunts guided by skilled staff and allows fellow Montanans a quality opportunity to harvest an elk from an over-populated herd. Auster at Dome Mountain: Auster at Dome Mountain is the newest project from the AMB West team - a hospitality venture coming to life in the heart of the Greater Yellowstone Ecosystem. The AMB West team is developing a hospitality venture on the riverfront acreage of the property that will be open to the public and operational year-round. Currently in development, the project will include 20 cabins, a restaurant and bar, a small coffee shop, and a seasonal outdoor pool. With opportunities for outdoor education, recreation, wildlife watching, and winter exploration, the ranch is designed to offer all guests an immersive experience whether they are stopping by for lunch or staying for a week. Who we are We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities. Actively Listen - Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them. Collaborate - Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve. Engage in Servant Leadership - Put others ahead of yourself even when it's difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do. Build Relationships - Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve. Own Results - Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources. Position Summary *Please note this position is for our new property, Auster at Dome Mountain* As the Reservations Manager, you'll be the first point of contact for future guests - helping them plan memorable stays through clear communication, attention to detail, and genuine hospitality. You'll manage inquiries, bookings, and guest communication using our HMS. This is a foundational role on the guest services team and an opportunity to help create an outstanding experience from the very beginning. Role and Responsibilities Guest Communications Welcomes guests from all backgrounds with kindness and curiosity Brings a positive attitude, genuine warmth, and a team-first mindset Communicates clearly and listens with care Handle all incoming reservation inquiries via phone, email, and online platforms with professionalism and warmth Manage the phone system for the full property: restaurant reservations, activities inquiries, housekeeping requests, etc. Respond to online guest reviews Identify opportunities to enhance the guest experience and upsell offerings when appropriate Educate guests about activities that are offered and assist in booking on-site activities Office Work Assist General Manager in tracking room availability, room rates, and P&L Enter and manage bookings, modifications, and cancellations using HMS Responsible for booking groups, events, and private dining room reservations Daily, weekly and monthly reporting in coordination with general manager and finance team Maintain accurate guest records and ensure special requests and preferences are clearly documented Collaborate with operations and guest services teams to ensure seamless arrivals and personalized stays Assist with pre-arrival planning and guest communication Is adaptable, tech-savvy, and comfortable using booking or HMS/PMS systems Closely monitor OTA (online travel agencies) and digital marketing Training Train and inform other front office staff to adhere to policies and procedures Qualifications Experience in hospitality, reservations, or guest services. Including, but not limited to, room rates, P&L, reporting, and administrative duties. Familiarity with HMS systems (or other PMS platforms) Experience with digital marketing and sales preferred Comfort with technology and working across multiple systems Benefits Competitive salary DOE Private room in shared housing available. While we do love our furry friends, we unfortunately do not have pet friendly housing. Health benefits, PTO, 6% matching 401k and more

Now Hiring: Office Manager / Loan Officer - Community Bank in Alabama We are seeking a motivated and experienced banking professional to join our team as an Office Manager/Loan Officer. This role is ideal for someone who enjoys leading a team, managing branch operations, supporting customers, and developing a strong, diverse loan portfolio. About the Role This dual-position combines branch leadership with lending responsibilities. The Office Manager oversees daily operations, staff development, customer satisfaction, financial performance, and regulatory compliance. The Loan Officer maintains and grows a portfolio of commercial, commercial real estate, consumer, and consumer real estate loans. Key Responsibilities Office Management & Leadership • Manage all daily branch operations to ensure efficiency and compliance. • Lead, coach, and develop staff through training and regular communication. • Resolve customer concerns promptly and professionally. • Monitor branch performance to support fiscal responsibility and profitability. • Prepare and submit required daily and monthly reports. • Represent the bank at community and networking events. • Oversee teller operations, vault management, and cash-handling procedures. • Review holds, stop payments, and similar items for accuracy and compliance. • Manage collections, exceptions, and staff scheduling. • Perform additional duties as needed. Loan Officer Responsibilities • Maintain and grow a loan portfolio that reflects local market needs. • Solicit, originate, process, underwrite, and approve loans within lending authority. • Prepare loan presentations for committee review and coordinate closings. • Maintain strong credit quality through effective oversight of loan files and borrower communication. • Manage past-due accounts for the branch. • Prepare timely renewal documents for maturing commercial and commercial real estate loans. Qualifications • Bachelor's degree in a business-related field (finance or accounting preferred) or equivalent experience. • Working knowledge of banking regulations and lending-related laws. • Experience with consumer, commercial, and real estate lending processes. • Credit or liability training preferred. • Familiarity with the local financial marketplace, including competitors and industries. • Strong communication skills and professionalism. Additional Information This is an at-will employment position. Duties may evolve based on the needs of the bank. Employees are expected to safeguard information, maintain confidentiality, and follow safe and sound banking practices. Questions? Contact Human Resources at **************.

The Office Manager assists with the management of daily logistics and activities, administrative tasks, and social media/marketing management. The Office Manager's responsibilities include assisting with human resource operations, organizing company events, maintaining facilities, and ensuring successful day to day operations of the business. Job Responsibilities: Perform administrative tasks, such as making travel arrangements, answering phones, scheduling meetings, etc. Manage office supplies and the maintenance of office equipment. Resolve problems in operational processes in a timely manner. Manage internal and external business partnerships. Plan and organize events and engagement activities. Prepare and maintain operations documents and reports. Create job postings and send recruitment emails. Manage candidate interviews, schedule with HR. Maintain social media and professional networks for operations. Create, manage, and post regular content and messaging for social media channels. Qualifications And Skills High school diploma/GED or equivalent; Bachelor's degree, preferred. Experience in office management or an administrative role. Previous social media/marketing experience, highly preferred. Excellent organizational, prioritization, and time management skills. Proficiency in Microsoft Office. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. About Us: CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! ******************************************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California consumers. CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Must Have Technical/Functional Skills - TWS (Tivoli Workload Scheduler 10) Advanced - TDWC - Master Domain Manager - Backup MDM - JSC (Job Scheduling Console) Advanced - Agent Management (Fault Tolerant, Extended, etc.) - WebSphere - Excellent UNIX skills - Shell Scripting abilities - Familiar with database technologies - DB2 - Good Networking skills - IBM Tivoli Certification - Experience with ServiceNow application - ITIL Certification - Troubleshooting experience. - MS Windows experience. - UNIX experience. Roles & Responsibilities • Hands on experience in design, configuration of TWS platform • Build and maintain IWS Platform with high availability in AWS • Build and maintain Dynamic Workload Console • Maintain & Support DR and Swing in AWS • Migration of Tivoli Workload Scheduler (TWS) To AWS • Assess the current state architecture of TWS installation in AWS • Migrating the platform from AIX to Linux • Establish an appropriate DR strategy in AWS • Installing of TWS in AWS • DB2 migration • Managed TWS Platform Support - L1/L2 support resources • Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization • Expert in all phases of “Scheduling” and “Support” Roles listed above. • Keeps up with current Tivoli products to include new product offerings and patch releases. • Makes recommendations to management for upgrades and patch levels for all TWS products. • Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.) • Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel. • Provides on call support for Tech Batch Scheduling Tivoli • Provide platform administration support liaising with product vendor (upgrades/ Security patches) • Managing scheduling objects • Configuring Alerts • Managing Account IDs for Job execution • Calendar Configuration • Deploying agents into the Workload servers • Support BCP/DR

Join our team in the heart of Door County and help facilitate amazing experiences for our guests! As the Office Manager at our beautiful seasonal campground, you'll be a key player in keeping everything running smoothly. You'll lead daily office operations, support the Property Manager, and make sure every visitor leaves with great memories and plans to return. Key Responsibilities: · Oversee all front office operations, ensuring efficient daily workflows and exceptional guest service. · Act as the primary point of contact for daily and seasonal campers-responding to inquiries, taking reservations, and resolving issues promptly both in-person and over the phone. · Support the Property Manager with administrative duties such as scheduling, reporting, and ensuring corporate compliance. · Handle financial tasks, including processing payments, deposits, and regular cash handling and balancing. · Maintain organized records and seasonal camper files, keeping documents current and compliant with corporate and campground policies. · Assist with seasonal site sales by contacting leads, managing waitlists, and coordinating with prospective campers. · Communicate and coordinate with vendors, contractors, and service providers to ensure timely delivery of goods and services. · Collaborate closely with the Park Manager to address guest feedback, identify process improvements, and deliver outstanding campground experiences. · Maintain a welcoming office environment that reflects our values of hospitality, efficiency, and professionalism. What We're Looking For: · High school diploma or GED required, additional education in business, hospitality, or recreation management a plus. · At least 1-2 years of experience in customer service, administrative support, or hospitality. · Strong communication and interpersonal skills with a friendly, professional demeanor. · Excellent organization, time management, and attention to detail. · Proficiency with computers, reservation systems, and office software (training provided). · Ability to multitask in a fast-paced, guest-focused environment. · A team-oriented spirit and a genuine love for camping are a plus! Why You'll Love It Here: · Be part of a close-knit, upbeat seasonal team that values community and customer satisfaction. · Enjoy working in one of Wisconsin's most scenic summer destinations. · Gain valuable experience in both hospitality management and administrative.

About PCS PCS is a Managed Services Provider (MSP) with offices across Florida. We deliver white-glove IT support, cybersecurity, and cloud solutions that simplify technology for businesses. As we continue to grow, we are seeking a proactive and detail-oriented Operations Manager to oversee daily business operations, support cross-departmental coordination, and drive continuous improvement in administrative, financial, and operational processes. Position Summary The Operations Manager plays a key role in ensuring the smooth and efficient functioning of all PCS offices. This individual manages day-to-day operations, coordinates with leadership and technical teams, oversees administrative processes, and ensures that company standards, systems, and workflows are consistently maintained. Key Responsibilities Operational Oversight Manage day-to-day office and business operations across multiple PCS locations. Oversee administrative and procedural functions to ensure consistency and efficiency. Develop, implement, and maintain operational policies and procedures to enhance company performance. Monitor ongoing projects and coordinate between departments to ensure deliverables are met on time and within scope. Team & Staff Coordination Supervise and support administrative staff. Coordinate schedules and attendance management for staff. Support onboarding and offboarding processes for employees. Ensure internal communication and collaboration between departments. Administration Manage vendor relationships and purchase approvals. Assist leadership with financial reporting and budget tracking. Maintain and update company documentation, contracts, and handbooks. Technology & Systems Oversee office technology operations and ensure systems are functioning efficiently. Work closely with IT staff to support technology upgrades, maintenance, and troubleshooting. Utilize company systems such as Autotask and Microsoft 365 to manage workflows and reporting. Leadership Support & Compliance Provide administrative and strategic support to executive leadership. Coordinate company meetings, events, and internal initiatives. Ensure compliance with company policies and safety regulations. Identify operational inefficiencies and recommend improvements. Qualifications & Skills 3+ years of experience in operations management, office administration, or business management. Proven leadership and team management abilities. Strong organizational, analytical, and problem-solving skills. Proficiency in Microsoft Office Suite and related business systems. Familiarity with Autotask or similar service management software preferred. Excellent written and verbal communication skills. Ability to work in a fast-paced, multi-office environment with minimal supervision.

Overview: The Operations Manager will oversee all aspects of construction operations for a growing commercial general contractor specializing in ground-up, design-build, and interior renovation projects across Texas. This role is responsible for ensuring project delivery excellence, operational efficiency, profitability, and team development while supporting the company's long-term strategic growth. Key Responsibilities Leadership & Strategy Provide executive leadership and direction to Project Management, Field Superintendents, Estimating, and Preconstruction teams. Implement scalable operational systems, policies, and procedures to support growth. Collaborate with the President and leadership team to set annual goals, budgets, and strategic initiatives. Drive accountability through performance metrics and regular reporting. Project Oversight Oversee multiple commercial projects ranging from $1M to $50M+ in sectors such as commercial office, tilt-wall, retail, healthcare, and corporate interiors. Ensure quality control, schedule adherence, safety compliance, and budget performance across all active jobs. Support project teams in resolving complex issues involving subcontractors, change orders, or client expectations. Serve as the executive point of contact for key clients, owners, architects, and subcontractors. Operations Management Lead resource planning, staffing, and manpower forecasting for current and upcoming projects. Partner with estimating/preconstruction to ensure accurate budgets, scopes, and schedules are established early. Evaluate subcontractor performance and strengthen vendor relationships. Promote field-to-office communication and consistent operational standards. Team Development Recruit, mentor, and develop future leaders in project management and field operations. Conduct regular performance reviews and establish professional development plans. Foster a results-driven culture rooted in safety, quality, and teamwork. Financial & Risk Management Monitor project financials, job cost reports, and overall profit margins. Support the accounting and estimating teams in forecasting, WIP reporting, and cash flow management. Identify operational risks and implement proactive mitigation strategies. Qualifications Bachelor's degree in Construction Management, Engineering, or related field (Master's preferred). 10-15+ years of progressive experience with a commercial general contractor. Proven track record leading project teams and managing multiple large-scale builds simultaneously. Strong financial understanding of construction P&L, scheduling, and cost control. Excellent leadership, negotiation, and client relationship skills. Proficiency with Procore, Bluebeam, and Microsoft Project (or equivalent). Compensation & Benefits Competitive base salary with performance-based bonuses. Vehicle allowance or company truck. Health, dental, and vision insurance. 401(k) with employer match. Paid time off and company holidays. Career growth within an established Texas-based builder with a strong local reputation.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary:The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage “Big Data“ to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly“.Essential Job Duties & Responsibilities: Provide our customers with world-class customer service in Spanish and English Be a supportive and collaborative partner our installers can rely on Strategically partner with installers on ways to improve the customer experience Act as the primary point of contact for escalated client issues, ensuring timely resolutions Help resolve any questions or concerns our existing customers may have Communicating with installers regarding past, present and future projects Effectively managing a pipeline of projects to completion Document client interactions and resolutions in the CRM system to maintain accurate records and track trends Conducting monthly partner due diligence checks Ability to analyze data and spot trends Conduct collaborative investigations into possible fraudulent or suspicious activities Provide timely and effective support to clients via email, phone, and chat Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: Ability to multitask Work independently and collaboratively Effectively interact with high profile partners Superior organizational skills Exceptional verbal and written skills Excellent problem-solving abilities Ability to work well under pressure and manage multiple priorities effectively. Flexibility to adapt to changing priorities and business needs. Time management Solar knowledge preferred Bilingual in Spanish required Compensation: $22.00/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly". Essential Job Duties & Responsibilities: * Provide our customers with world-class customer service in Spanish and English * Be a supportive and collaborative partner our installers can rely on * Strategically partner with installers on ways to improve the customer experience * Act as the primary point of contact for escalated client issues, ensuring timely resolutions * Help resolve any questions or concerns our existing customers may have * Communicating with installers regarding past, present and future projects * Effectively managing a pipeline of projects to completion * Document client interactions and resolutions in the CRM system to maintain accurate records and track trends * Conducting monthly partner due diligence checks * Ability to analyze data and spot trends * Conduct collaborative investigations into possible fraudulent or suspicious activities * Provide timely and effective support to clients via email, phone, and chat * Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: * Ability to multitask * Work independently and collaboratively * Effectively interact with high profile partners * Superior organizational skills * Exceptional verbal and written skills * Excellent problem-solving abilities * Ability to work well under pressure and manage multiple priorities effectively. * Flexibility to adapt to changing priorities and business needs. * Time management * Solar knowledge preferred * Bilingual in Spanish required Compensation: $22.00/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary:The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage “Big Data“ to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly“.Essential Job Duties & Responsibilities: Provide our customers with world-class customer service in Spanish and English Be a supportive and collaborative partner our installers can rely on Strategically partner with installers on ways to improve the customer experience Act as the primary point of contact for escalated client issues, ensuring timely resolutions Help resolve any questions or concerns our existing customers may have Communicating with installers regarding past, present and future projects Effectively managing a pipeline of projects to completion Document client interactions and resolutions in the CRM system to maintain accurate records and track trends Conducting monthly partner due diligence checks Ability to analyze data and spot trends Conduct collaborative investigations into possible fraudulent or suspicious activities Provide timely and effective support to clients via email, phone, and chat Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: Ability to multitask Work independently and collaboratively Effectively interact with high profile partners Superior organizational skills Exceptional verbal and written skills Excellent problem-solving abilities Ability to work well under pressure and manage multiple priorities effectively. Flexibility to adapt to changing priorities and business needs. Time management Solar knowledge preferred Bilingual in Spanish required Compensation: $22.00/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage “Big Data“ to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly“.Essential Job Duties and Responsibilities Provide our customers with world-class customer service. Help resolve questions or concerns. Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. Effectively manage a pipeline of projects to completion Conduct collaborative investigations into possible fraudulent or suspicious activities Analyze data and spot trends Conduct monthly partner due diligence checks Required Skills, Knowledge and Abilities Strong ability to multi-task Ability to work independently Effectively interact with high profile partners Excellent written and verbal communication skills Knowledge in solar, mortgage and finance Ability to manage projects from start to finish Diligent record keeping Superior customer service skills Proficient with Excel and analyzing data Compensation: $21/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary:The Client Support Manager-Home Improvement works with our clients to ensure we're delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Home Improvement clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.Essential Job Duties & Responsibilities: Provide our customers with world-class customer service Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions Help resolve any questions or concerns our existing customers may have Develop a comprehensive knowledge of GoodLeap products and attributes Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends Conducting monthly partner due diligence checks regarding Home Improvement Projects Ability to analyze data and spot trends Conduct collaborative investigations into possible fraudulent or suspicious activities Provide timely and effective support to clients via email, phone, and chat Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: Ability to multitask Work independently and collaboratively Effectively interact with high profile partners Superior organizational skills Exceptional verbal and written skills Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.) Excellent problem-solving abilities Ability to work well under pressure and manage multiple priorities effectively. Flexibility to adapt to changing priorities and business needs. Time management Compensation: $21/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly". Essential Job Duties and Responsibilities * Provide our customers with world-class customer service. Help resolve questions or concerns. * Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. * Effectively manage a pipeline of projects to completion * Conduct collaborative investigations into possible fraudulent or suspicious activities * Analyze data and spot trends * Conduct monthly partner due diligence checks Required Skills, Knowledge and Abilities * Strong ability to multi-task * Ability to work independently * Effectively interact with high profile partners * Excellent written and verbal communication skills * Knowledge in solar, mortgage and finance * Ability to manage projects from start to finish * Diligent record keeping * Superior customer service skills * Proficient with Excel and analyzing data Compensation: $21/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Client Support Manager-Home Improvement works with our clients to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their Home Improvement clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly". Essential Job Duties & Responsibilities: * Provide our customers with world-class customer service * Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects * Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions * Help resolve any questions or concerns our existing customers may have * Develop a comprehensive knowledge of GoodLeap products and attributes * Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends * Conducting monthly partner due diligence checks regarding Home Improvement Projects * Ability to analyze data and spot trends * Conduct collaborative investigations into possible fraudulent or suspicious activities * Provide timely and effective support to clients via email, phone, and chat * Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: * Ability to multitask * Work independently and collaboratively * Effectively interact with high profile partners * Superior organizational skills * Exceptional verbal and written skills * Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.) * Excellent problem-solving abilities * Ability to work well under pressure and manage multiple priorities effectively. * Flexibility to adapt to changing priorities and business needs. * Time management Compensation: $21/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary:The Client Support Manager-Home Improvement works with our clients to ensure we're delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Home Improvement clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.Essential Job Duties & Responsibilities: Provide our customers with world-class customer service Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions Help resolve any questions or concerns our existing customers may have Develop a comprehensive knowledge of GoodLeap products and attributes Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends Conducting monthly partner due diligence checks regarding Home Improvement Projects Ability to analyze data and spot trends Conduct collaborative investigations into possible fraudulent or suspicious activities Provide timely and effective support to clients via email, phone, and chat Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: Ability to multitask Work independently and collaboratively Effectively interact with high profile partners Superior organizational skills Exceptional verbal and written skills Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.) Excellent problem-solving abilities Ability to work well under pressure and manage multiple priorities effectively. Flexibility to adapt to changing priorities and business needs. Time management Compensation: $21/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage “Big Data“ to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly“.Essential Job Duties and Responsibilities Provide our customers with world-class customer service. Help resolve questions or concerns. Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. Effectively manage a pipeline of projects to completion Conduct collaborative investigations into possible fraudulent or suspicious activities Analyze data and spot trends Conduct monthly partner due diligence checks Required Skills, Knowledge and Abilities Strong ability to multi-task Ability to work independently Effectively interact with high profile partners Excellent written and verbal communication skills Knowledge in solar, mortgage and finance Ability to manage projects from start to finish Diligent record keeping Superior customer service skills Proficient with Excel and analyzing data Compensation: $21/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary:The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.Essential Job Duties & Responsibilities: Provide our customers with world-class customer service in Spanish and English Be a supportive and collaborative partner our installers can rely on Strategically partner with installers on ways to improve the customer experience Act as the primary point of contact for escalated client issues, ensuring timely resolutions Help resolve any questions or concerns our existing customers may have Communicating with installers regarding past, present and future projects Effectively managing a pipeline of projects to completion Document client interactions and resolutions in the CRM system to maintain accurate records and track trends Conducting monthly partner due diligence checks Ability to analyze data and spot trends Conduct collaborative investigations into possible fraudulent or suspicious activities Provide timely and effective support to clients via email, phone, and chat Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities: Ability to multitask Work independently and collaboratively Effectively interact with high profile partners Superior organizational skills Exceptional verbal and written skills Excellent problem-solving abilities Ability to work well under pressure and manage multiple priorities effectively. Flexibility to adapt to changing priorities and business needs. Time management Solar knowledge preferred Bilingual in Spanish required Compensation: $25.04/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage “Big Data“ to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly“.Essential Job Duties and Responsibilities Provide our customers with world-class customer service. Help resolve questions or concerns. Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. Effectively manage a pipeline of projects to completion Conduct collaborative investigations into possible fraudulent or suspicious activities Analyze data and spot trends Conduct monthly partner due diligence checks Required Skills, Knowledge and Abilities Strong ability to multi-task Ability to work independently Effectively interact with high profile partners Excellent written and verbal communication skills Knowledge in solar, mortgage and finance Ability to manage projects from start to finish Diligent record keeping Superior customer service skills Proficient with Excel and analyzing data Compensation: $24.04/hr Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.