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Raymour & Flanigan Furniture and Mattresses jobs in Wilmington, DE - 28 jobs

  • Customer Care Lead $19 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Exton, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable, and professional service. * Effective communication, interpersonal, and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Liaison between senior leadership and team members. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************************************************************************************************************************************************** Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Raymour & Flanigan proudly supports a drug and smoke-free work environment. Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $78k-123k yearly est. 5d ago
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  • Customer Service Coordinator $17 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Gibbstown, NJ

    At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Schedule & confirm customer repair service calls. * Coordinate & communicate with repair technician. * Work independently to resolve customer service issues. * Adhere to proper Warranty and protection guidelines. * Serve as liaison between customers and the repair technician. * Complete reports and other tasks/assignments as required. * You must have excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Excellent phone etiquette * Interpersonal skills * Strong computer skills * Excellent time Management * Ability to work independently * Ability to multi-task * Customer service skills * Experience in a fast-paced environment * Prior call center experience and prior dispatcher experience is preferable. * High School Diploma or equivalent * Able to work day, night and weekend hours Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $27k-36k yearly est. 17d ago
  • Sales Associate $55,000 - $85,000 yearly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Wilmington, DE

    Who we are: With Raymour & Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside the box to raise the bar in our business, and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401(k) with company match plus discretionary profit sharing, cross-training, an annual breakfast prepared by our owners and so much more! What you'll do: As a Sales Consultant with Raymour & Flanigan, you'll be a special part of our customers' lives by helping them find the coziest sofa to relax on, the most welcoming dining room table to gather around at mealtime, or a brand-new bedroom set that fits just right in their new home. By listening to their needs, you will help our customers turn their house into a home. With unlimited earning potential--featuring strong commissions, spiffs, incentives, and a $5,000 performance sign-on bonus--you'll take pride in selling quality products from a company that cares about both you and its customers. Ask for details! What we need from you is: * Enthusiasm to build your business by prospecting and scheduling appointments with individual clients and business-to-business sales. * The flexibility to work a retail schedule. * Your captivating personality, dedication to growth, excellent listening skills, and willingness to learn. * A commitment to Raymour & Flanigan's safety practices, promote awareness, and maintain a neat and safe work environment. * Proficient computer skills and the ability to learn a proprietary P.O.S. program. * A proven track record in achieving professional goals. If you would like to join our amazing team, please submit your application today as our next paid training class is starting soon! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************* Raymour & Flanigan proudly supports a drug and smoke-free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and a diverse workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. commission sales associate sales consultant senior sales associate senior sales consultant SR sales associate SR sales consultant lead sales associate lead sales consultant inside sales inside sales associate b2b book of business prospecting Sales representative Business development Customer acquisition Sales strategy Lead generation Relationship management Consultative selling Sales targets Negotiation skills Account management Sales cycle CRM (Customer Relationship Management) Closing deals Client retention Product knowledge Sales forecasting Cold calling Revenue growth
    $28k-40k yearly est. 40d ago
  • Sales Manager - Northern Delaware Market

    Johnny Janosik 3.8company rating

    Newark, DE job

    Description Sales Manager - Northern Delaware Market Join one of America's Top 100 furniture retailers and build your career with a company that's been creating beautiful homes since 1953. At Johnny Janosik, we don't just sell furniture-we deliver experiences our customers love. Our success is built on strong values: fairness, integrity, teamwork, and exceptional customer service. We know that when our associates thrive, our customers do too. We're looking for an enthusiastic, driven Sales Manager to lead our Northern Delaware sales team. If you're a motivating leader with a passion for helping others succeed, this is your chance to make a lasting impact with a highly respected and growing company. Where You'll Work This position is based in our Northern Delaware market, with flexibility to support multiple showroom locations as needed in the Newark and Wilmington area. You'll have the opportunity to make an impact across a dynamic and growing region. What You'll Do Lead, coach, and inspire a high-performing sales team to consistently meet and exceed goals Recruit and develop top sales talent, fostering a culture of accountability and teamwork Build meaningful, long-lasting customer relationships by understanding their needs and delivering tailored solutions Provide clear performance insights through daily, weekly, and monthly reporting Collaborate with vendors to implement training programs that keep your team ahead of the curve Resolve customer concerns with professionalism and care Stay sharp by attending workshops, networking with industry peers, and expanding your expertise Contribute to company success through other duties as needed Who We're Looking For Proven leadership experience in sales management (retail furniture or related industry preferred) Strong communication and coaching skills, with the ability to inspire and hold teams accountable Goal-driven mindset with a track record of meeting or exceeding targets Customer-focused approach and a passion for delivering outstanding service Positive, self-motivated, and adaptable in a fast-paced environment Why You'll Love Working Here Competitive salary plus performance-based incentives Comprehensive health, dental, and vision coverage 401(k) with discretionary company match Paid time off and holidays Generous associate discount program Ongoing training, leadership development, and career growth opportunities Requirements Qualifications High School Diploma or equivalent required; Bachelor's degree in Business Administration or related field preferred Previous experience as a sales representative or sales manager with a strong track record of meeting or exceeding sales goals Commitment to continuous learning through workshops, seminars, or professional development opportunities Strong communication and presentation skills, with the ability to influence effectively at all levels of the organization Proven ability to manage the full sales process from planning to closing deals Solid business acumen and industry knowledge Demonstrated leadership skills with experience mentoring, coaching, and managing teams Physical & Other Requirements Ability to occasionally lift and move up to 50 lbs., frequently lift or move up to 25 lbs., and consistently handle up to 10 lbs. Role involves periods of standing, walking, bending, and reaching, as typically required in a retail showroom environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
    $65k-104k yearly est. 4d ago
  • Designer

    Crate & Barrel 4.4company rating

    King of Prussia, PA job

    Crate and Barrel Designers are passionate about helping customers envision possibilities with the latest home design trends. They build meaningful, long-term relationships by using their knowledge to guide customers in furnishing anything from an entire home to a single accent piece. Skilled across a range of design styles-from classic to contemporary-Designers utilize digital tools and technology during in-store and in-home consultations to bring customer visions to life. In this role, you will drive sales and customer engagement by promoting programs, leveraging leads, and maintaining an active presence on the salesfloor. You will conduct customer outreach, develop design packages to brand standards, and ensure timely follow-up. Maintaining operational excellence through impeccable product presentation and careful use of tools and technology is essential, as is collaborating with store and design teams to support business goals. This role offers a creative, rewarding career path for those passionate about home interiors and thriving in a team-oriented, competitive environment. A day in the life as a Designer... + Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in-home and virtually with customers + Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists and customer presentations + Lead design consultations in person (in-store or in-home) or via email, phone and virtual + Deliver projects in a timely manner and within determined timelines + Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog + Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends + Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our selling skills + Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc) + Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service + Support store training and educating on design services, to drive a clear understanding of design services and offerings + Develop new and lasting relationships with customers through networking and clienteling + Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles + Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs + Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning + Ability to stay up to date on current design trends + Ability to be an agent of change and shift quickly as our business evolves We'd love to hear from you if you have... + Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles + Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs + Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning + Ability to stay up to date on current design trends + Proven track record of building long-lasting relationships with customers We'd love to hear from you if you have... + 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience + Experience working one on one with clients and recommending solutions + Proficient in Google platforms, virtual communication, design tool experience preferred Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
    $52k-86k yearly est. 15d ago
  • Assistant Store Leader, Design Services & Trade

    Crate & Barrel 4.4company rating

    King of Prussia, PA job

    The Assistant Store Leader - Design & Trade drives business growth through strong leadership, exceptional client experiences, and elevated design services. In this role, you will oversee the design services and trade business, developing strategies and clienteling initiatives that drive sales, customer acquisition, and retention. You'll hire, train, and develop a high-performing designer team through comprehensive onboarding, talent development, and performance coaching, fostering a culture of excellence and continuous improvement. By analyzing KPIs, you'll identify opportunities to enhance sales and service performance while ensuring timely, SLA-driven design deliverables and an elevated, consistent brand experience for every client. A day in the life as an Assistant Store Leader, Design & Trade... + In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area. + Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates. + Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training. + Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels. + Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD). + Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required. + Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates. + Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent. + Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication. + Other duties as assigned. What you'll bring to the table... + Strong communication and interpersonal skills + Excellent organizational and time management skills + Strong proactive problem solving skills + Strong delegation skills in support of execution and driving results + Proven ability to build a culture focused on success and teamwork + Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed. We'd love to hear from you if you have... + 2+ years customer service or retail leadership experience + Experience with Microsoft Office, Google applications, computer systems and tablet devices + Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
    $36k-48k yearly est. 15d ago
  • Wilmington-Administrative Assistant

    Johnny Janosik 3.8company rating

    Wilmington, DE job

    Johnny Janosik is a Top 100 furniture retailer and a highly respected company established in 1953, located in the heart of Delaware. We are 40 minutes from the Delaware beaches or just a few hours from several metropolitan areas. Whatever your needs - family life to city life - this is the place for you! Priding ourselves on solid principles of fairness, great values, and excellent customer service, we want you to join our team. We know that every associate and every position is critical to the overall success of the organization. That's why we offer competitive salaries and benefit packages for all employees!* Position Summary: This position is responsible for providing support to the sales and management staff by updating and maintaining vendor information and by providing support with daily operations. Essential Functions: The essential functions include but are not limited to the following: Updating on a regular basis the price files and the vendor catalogs. Inventory and maintain fabric swatch displays. Remove discontinued fabrics from the sales floor. Communicate on a regular basis with all Vendors. Accept and process customer payments. Process invoices, reviews/proofs all orders including specifics on custom orders and comments. Responsible for the opening and closing of the two stores. Will function as phone operator as needed. Compiles and reviews daily sales activity reports. Will function as Greeter as needed. Distribute daily reports to specified areas. Handle and/or tender money. Prepare deposits for submittal to the Laurel accounting department. Light housekeeping as needed Other tasks requested by management as needed. Requirements High School Diploma or equivalent is required. Proficient in the use of Microsoft Office, including Word, Excel and Outlook. Excellent communication and organizational skills. Initiative to meet assigned goals, missions and objectives. Strong interpersonal skills to effectively communicate and build rapport.
    $27k-36k yearly est. 11d ago
  • Mobile Furniture Repair Technician

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Philadelphia, PA

    At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Home Furniture Repair Technicians travel to customers' homes to assess and complete furniture repairs. * Demonstrate professionalism, confidence, and positive energy while working in our customers' homes. * Able to communicate well with customers in order to sell service and repair agreements. * Ability to work independently or within a team environment. * Accountable for commitment to Raymour and Flanigan's safety procedures and guidelines. * Consistently enhance the customer shopping experience. * Maintain, clean and supply the service repair vehicle. * Inspect, repair and evaluate customer service repairs. * Provide and execute Warranty protection plans. * Adhere to state traffic and transportation laws. * Organize and manage time independently. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Two years experience working with wood furniture, leather, fabric & upholstery * Must have a cleared motor vehicle record and a valid driver's license. * Color matching & blending. * Wood repairs including burn-ins & wood graining. * Leather repairs including scuffs, holes and tears. * Upholstery repairs including structural/mechanism replacements. * Excellent time management skills and attention to detail. * Ability to work a flexible schedule based on our customer delivery schedule. * High School Diploma or equivalent. Physical Requirements: * Making repairs to furniture requires lifting, bending, kneeling, stooping and moving furniture items to accommodate the repairs necessary to satisfy the customer. * Ability to lift 50lbs. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $31k-44k yearly est. 7d ago
  • Sales Consultant - Wilmington

    Johnny Janosik 3.8company rating

    Wilmington, DE job

    Love helping people turn a house into a home? Passionate about design, customer service, and sales success? Join Johnny Janosik - a Top 100 Furniture Retailer since 1953 - and make your career as exceptional as our furniture. Working at Johnny Janosik offers a unique opportunity to be part of a company that values honesty, fairness, and exceptional service. Employees at Johnny Janosik are not just workers; they are part of a family that has grown a small business into a nationally recognized company. The company fosters an environment where hard work and dedication are not only recognized but also deeply appreciated. With a strong focus on community and customer satisfaction, working here means contributing to a legacy built on integrity, resilience, and a commitment to making a positive impact. At Johnny Janosik, we believe our people make the difference - and we know that every associate is critical to our continued success. What You'll Do As a Sales Consultant, you'll help customers bring their home dreams to life. Using your positive energy, product knowledge, and communication skills, you'll deliver an outstanding shopping experience from the moment they walk in the door to final delivery. Key Responsibilities: Welcome and guide customers through our showroom and website to find the perfect solutions for their home Build strong customer relationships and provide tailored recommendations Maintain a high level of professionalism, energy, and enthusiasm Drive sales by meeting and exceeding personal and team goals Follow up on open quotes and orders to ensure a smooth delivery experience Handle escalations with professionalism and creativity Stay organized with scheduling, order tracking, and customer communication Contribute to a positive, team-oriented environment What We're Looking For A positive, customer-first attitude and a desire to help others Excellent communication, listening, and problem-solving skills Self-motivation and the ability to thrive independently or as part of a team Comfort working in a fast-paced retail environment Strong computer, time management, and organizational skills Ability to work weekends and holidays What You'll Get Competitive base pay + commission Excellent benefits package On-the-job training and ongoing professional development A supportive team culture with opportunities to grow The pride of representing a respected, community-focused company Requirements High School Diploma or equivalent is required Customer service and people skills, selling to customer needs Product knowledge. General math skills Excellent communication, organizational, listening and leadership skills Initiative to meet assigned sales goals, missions and objectives Strong interpersonal skills to effectively communicate and build rapport Benefits Offered for this Position Include: Medical, Dental and Vision Insurance Employer Paid Life Insurance Voluntary Disability Plans Paid Vacation and Sick Leave 401(k) with Discretionary Employer Match Generous Employee Discount Salary Description $37,500 base salary per year plus commission
    $37.5k yearly 32d ago
  • Stock Associate $19 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Wilmington, DE

    Who we are: With Raymour & Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside the box to raise the bar in our business, and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, a 401(k) with a company match plus discretionary profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Stock Associate, you will play an important role in the lifecycle of every customers' purchase. You will offload and load trailers of furniture to be assembled, arranged and displayed on the showroom floor; aid customers by loading their purchases into their vehicles; and maintain a clean and organized backroom and sales floor to ensure that every customer has the ideal shopping experience. What we need from you: * Commitment to Raymour & Flanigan's safety practices, promote awareness, and maintain a neat and safe work environment. * Ability to exhibit professional communication and interpersonal skills. * Ability to work well independently and with a team. * The flexibility to work a retail schedule which include nights, weekends, and holidays. * Routinely lift, lower, push and pull furniture of all sizes up to and in excess of 200 lbs. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************* Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and a diverse workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Store stock associate backroom associate Stocking shelves Inventory management Retail operation Merchandising Replenishment Stock control Warehouse organization Product stocking Order fulfillment Inventory accuracy Stock rotation Restocking Labeling and tagging Retail store support Supply chain Store cleanliness Product handling Unloading shipments Packing and unpacking Order processing POS system familiarity
    $31k-36k yearly est. 9d ago
  • Distribution Associate Midday $21-$22 Hourly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Gibbstown, NJ

    Available Shift: Friday - Monday 12:30pm - 11pm At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Unload case goods, bedding and/or upholstered furniture using a two wheel hand cart and second person assistance when needed. * Palletize product and box product when necessary. * Operate mobile lift equipment to bin product, place incoming product into the warehouse racks. * Based on assigned load sheet, retrieve product from aisle racks after cleared by scanner, and load trailer. * Pick-up breakage, miscellaneous wood, plastic and maintain housekeeping standards. * Check for damaged product and do not load any damaged product for shipment to customer. * Interact and respond professionally to co-workers requests. * Meet established product rates and accuracy standards. * You must have excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Possess a High School Diploma or equivalent. * Work well with others and function in a team environment. * Safely operate all required equipment. * Must be able to move extremities and the spine through a functional range of motion allowing safe maneuvering of product from floor to overhead while material handling. The ability to work in awkward postures is occasionally required when performing all aspect of job. * Must have sufficient strength in the trunk and extremities to perform tasks in multiple positions from the floor to overhead while material handling. * Reaching- Associate must be able to extend hand(s) and arm(s) in any direction while material handling. * Handling- Associate must be able to seize, hold and grasp items typical of this job throughout the work period. * Fingering- Associate must be able to pinch and work primarily with the fingers throughout the workday. * Associate must demonstrate sufficient capacity to lift, carry and push-pull. * Associate must also possess excellent balance to maintain equilibrium in all positions. * The Distribution Warehouse Associate at Raymour & Flanigan meets the minimal physical demands consistent with a classification of Very-HEAVY. This rating is set forth by The United States Department of Labor. * As a Distribution Warehouse Associate, the associate is exposed to a few slip and trip hazards. Pallets on the floor, wet weather, cold/hot temperatures on the loading dock and out in the yard. Warehouse temperature is mechanically heated, not cooled. The worker is exposed to cold, as they are required to work in and out of unheated trailers. PPE Required; Steel toe shoes and fall protection Harness. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $30k-36k yearly est. 29d ago
  • Designer

    Crate & Barrel 4.4company rating

    Philadelphia, PA job

    Designers work with customers to help plan and design their spaces. Through elevated designs and delivering on the CB2 Experience (Be Positive. Inspiring. Finding a way), the Designers will maximize company sales growth and profitability. Their expertise, teamwork, passion for design, use of the design tools and creative selling skills will help deliver an amazing experience for the customer. A day in the life as a Designer... + Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers + Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration + Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines + Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog + Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager. + Stays informed with the marketplace and industry trends + Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry) + Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer's home, ensuring all customers are provided gracious, quick, and efficient service What you'll bring to the table... + Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles + Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs + Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning + Ability to stay up to date on current design trends + Proven track record of building long-lasting relationships with customers We'd love to hear from you if you have... + 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience + Experience working one on one with clients and recommending solutions + Proficient in Google platforms, virtual communication, design tool experience preferred Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
    $52k-86k yearly est. 8d ago
  • Customer Service Representative $17 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Newark, DE

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $28k-35k yearly est. 50d ago
  • Sales Associate $65,000 - $100,000 yearly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Newark, DE

    Who we are: With Raymour & Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside the box to raise the bar in our business, and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401(k) with company match plus discretionary profit sharing, cross-training, an annual breakfast prepared by our owners and so much more! What you'll do: As a Sales Consultant with Raymour & Flanigan, you'll be a special part of our customers' lives by helping them find the coziest sofa to relax on, the most welcoming dining room table to gather around at mealtime, or a brand-new bedroom set that fits just right in their new home. By listening to their needs, you will help our customers turn their house into a home. With unlimited earning potential--featuring strong commissions, spiffs, incentives, and a $5,000 performance sign-on bonus--you'll take pride in selling quality products from a company that cares about both you and its customers. Ask for details! What we need from you is: * Enthusiasm to build your business by prospecting and scheduling appointments with individual clients and business-to-business sales. * The flexibility to work a retail schedule. * Your captivating personality, dedication to growth, excellent listening skills, and willingness to learn. * A commitment to Raymour & Flanigan's safety practices, promote awareness, and maintain a neat and safe work environment. * Proficient computer skills and the ability to learn a proprietary P.O.S. program. * A proven track record in achieving professional goals. If you would like to join our amazing team, please submit your application today as our next paid training class is starting soon! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************* Raymour & Flanigan proudly supports a drug and smoke-free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and a diverse workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. commission sales associate sales consultant senior sales associate senior sales consultant SR sales associate SR sales consultant lead sales associate lead sales consultant inside sales inside sales associate b2b book of business prospecting Sales representative Business development Customer acquisition Sales strategy Lead generation Relationship management Consultative selling Sales targets Negotiation skills Account management Sales cycle CRM (Customer Relationship Management) Closing deals Client retention Product knowledge Sales forecasting Cold calling Revenue growth
    $28k-40k yearly est. 15d ago
  • Store Stock Leader

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Newark, DE

    Who we are: With Raymour & Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside the box to raise the bar in our business, and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, a 401(k) with a company match plus discretionary profit sharing, cross-training, an annual breakfast prepared by our owners and so much more! What you'll do: As a Lead Stock Associate, you will play an important role in the lifecycle of every customer's purchase. You will build, lead, and motivate your backroom team to execute your vision while providing exceptional service. You and your team will offload and load trailers of furniture to be assembled, arranged, and displayed on the showroom floor; aid customers by loading their purchases into their vehicles; and maintain a clean and organized backroom and sales floor to ensure that every customer has the ideal shopping experience. What we need from you is: * A commitment to Raymour & Flanigan's safety practices, promote awareness, and maintain a neat and safe work environment. * Ability to exhibit professional communication and interpersonal skills. * Ability to work well independently and with a team. * The flexibility to work a retail schedule which include nights, weekends, and holidays. * Routinely lift, lower, push, and pull furniture of all sizes up to and in excess of 200 lbs. * Backroom/warehouse and inventory experience is a plus. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************* Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and a diverse workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Store stock associate store stock lead backroom associate backroom lead Stocking shelves Inventory management Retail operation Merchandising Replenishment Stock control Warehouse organization Product stocking Order fulfillment Inventory accuracy Stock rotation Restocking Labeling and tagging Retail store support Supply chain Store cleanliness Product handling Unloading shipments Packing and unpacking Order processing POS system
    $32k-52k yearly est. 50d ago
  • Warehouse Associate $17-$20 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Gibbstown, NJ

    Who we are: At Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually encourage you to think outside the box to raise the bar in our business, and we will do the same for you! That's why we pride ourselves on having one of the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, a 401(k) with company match plus profit sharing, cross-training, an annual breakfast prepared by our owners, and so much more! What you'll do: As a Warehouse Associate, you will play an important role in the lifecycle of every customer's purchase. Starting with what they see when they enter the building. From the parking lot. To every trailer you load/off-load, each sofa you bin, to the dining tables you've prepped for assembly. You are a key part of helping every customer turn their house into a home. What we need from you: * Commitment to Raymour & Flanigan's safety practices, promoting awareness, and maintaining a neat and safe work environment. * Ability to become certified on material handling equipment, including but not limited to order pickers and electric pallet jacks. * Routinely lift, lower, push, and pull furniture of all sizes up to and in excess of 200 lbs. * Safely lift furniture while elevated on warehouse equipment at heights of 30-40 feet above ground. * Experience operating an order picker, electric pallet jack, or an inventory scan gun is a plus. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************* Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Forklift operator Forklift driver Material handling Warehouse operations Warehouse Associate Distribution Associate Forklift certification Safety protocols Load and unload Pallets Inventory management Equipment maintenance Warehouse logistics Order picking Shipping and receiving Stacking and storing Supply chain OSHA regulations Forklift types (e.g., sit-down, stand-up, reach) Warehouse organization Loading docks Pallet jacks Inventory tracking Quality control Teamwork
    $27k-36k yearly est. 13d ago
  • Stock Associate Leader $23 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Plymouth Meeting, PA

    travels between two local locations - travel required Who we are: With Raymour & Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside the box to raise the bar in our business, and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, a 401(k) with a company match plus discretionary profit sharing, cross-training, an annual breakfast prepared by our owners and so much more! What you'll do: As a Lead Stock Associate, you will play an important role in the lifecycle of every customer's purchase. You will build, lead, and motivate your backroom team to execute your vision while providing exceptional service. You and your team will offload and load trailers of furniture to be assembled, arranged, and displayed on the showroom floor; aid customers by loading their purchases into their vehicles; and maintain a clean and organized backroom and sales floor to ensure that every customer has the ideal shopping experience. What we need from you is: * A commitment to Raymour & Flanigan's safety practices, promote awareness, and maintain a neat and safe work environment. * Ability to exhibit professional communication and interpersonal skills. * Ability to work well independently and with a team. * The flexibility to work a retail schedule which include nights, weekends, and holidays. * Routinely lift, lower, push, and pull furniture of all sizes up to and in excess of 200 lbs. * Backroom/warehouse and inventory experience is a plus. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************* Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and a diverse workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Store stock associate store stock lead backroom associate backroom lead Stocking shelves Inventory management Retail operation Merchandising Replenishment Stock control Warehouse organization Product stocking Order fulfillment Inventory accuracy Stock rotation Restocking Labeling and tagging Retail store support Supply chain Store cleanliness Product handling Unloading shipments Packing and unpacking Order processing POS system
    $31k-35k yearly est. 13d ago
  • Customer Service Representative $17-$19 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Cherry Hill, NJ

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $29k-36k yearly est. 48d ago
  • Sales Associate $65,000 - $100,000 yearly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Voorhees, NJ

    Who we are: With Raymour & Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside the box to raise the bar in our business, and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401(k) with company match plus discretionary profit sharing, cross-training, an annual breakfast prepared by our owners and so much more! What you'll do: As a Sales Consultant with Raymour & Flanigan, you'll be a special part of our customers' lives by helping them find the coziest sofa to relax on, the most welcoming dining room table to gather around at mealtime, or a brand-new bedroom set that fits just right in their new home. By listening to their needs, you will help our customers turn their house into a home. With unlimited earning potential--featuring strong commissions, spiffs, incentives, and a $5,000 performance sign-on bonus--you'll take pride in selling quality products from a company that cares about both you and its customers. Ask for details! What we need from you is: * Enthusiasm to build your business by prospecting and scheduling appointments with individual clients and business-to-business sales. * The flexibility to work a retail schedule. * Your captivating personality, dedication to growth, excellent listening skills, and willingness to learn. * A commitment to Raymour & Flanigan's safety practices, promote awareness, and maintain a neat and safe work environment. * Proficient computer skills and the ability to learn a proprietary P.O.S. program. * A proven track record in achieving professional goals. If you would like to join our amazing team, please submit your application today as our next paid training class is starting soon! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************* Raymour & Flanigan proudly supports a drug and smoke-free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and a diverse workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. commission sales associate sales consultant senior sales associate senior sales consultant SR sales associate SR sales consultant lead sales associate lead sales consultant inside sales inside sales associate b2b book of business prospecting Sales representative Business development Customer acquisition Sales strategy Lead generation Relationship management Consultative selling Sales targets Negotiation skills Account management Sales cycle CRM (Customer Relationship Management) Closing deals Client retention Product knowledge Sales forecasting Cold calling Revenue growth
    $29k-42k yearly est. 13d ago
  • Customer Service Lead $19 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Raymour & Flanigan Furniture job in Exton, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable, and professional service. * Effective communication, interpersonal, and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Liaison between senior leadership and team members. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************************************************************************************************************************************************** Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Raymour & Flanigan proudly supports a drug and smoke-free work environment. Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $31k-40k yearly est. 15d ago

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