RBC Medical Innovations jobs in Lenexa, KS - 21 jobs

Perinatal Technical Support Engineer with Clinical Support and Customer Success responsibilities. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. **Job Description** **Job Responsibilities** + Provide remote support to customers experiencing technical or application workflow issues, displaying in-depth technical knowledge of the technology in the Software Products. + Meet with customers as necessary, analyze their needs, and provide insights into products and their functionality. + Differentiate with exceptional customer service and actively integrate user experience and outcomes. + Provide ongoing post-installation consultation and support for clinical configuration. + Support existing customers with scheduled customer success meetings to share clinical applications knowledge through coaching and customer relationship building. + Offer advanced customer support in a 24x7 environment. + Write or contribute to user/technical documentation and case notes. + Act as a resource, coach, and mentor, including serving as a functional resource to staff and customers. + Identify knowledge gaps and trends to develop training and build the skills of fellow engineers. + Serve as an escalation point within the team to increase knowledge and reduce escalations. + Monitor team goals in support of departmental and corporate strategies, manage service requests queue, and analyze reporting (service response rate, team/individual stats, NPS, staffing, overall performance). + Maintain customer relationships and communicate relevant product and/or customer concerns or opportunities to team leadership. + Conduct business evaluations and document findings within agreed turn-around times. + Correlate theoretical knowledge with clinical and product information to provide clinicians with the skills to obtain optimal performance from GE Healthcare equipment. + Analyze and resolve complex application/software issues with minimal assistance, using a wide range of debugging techniques. + Follow GEHC standards and advance the use of GEHC coding conventions, debugging techniques, tools, and documentation. **Required Qualifications** + Licensed Registered Nurse. + Associate degree from an accredited Nursing or health-related program. + 5+ years of clinical experience in a maternal/infant care environment. + Strong and effective configuration, teaching, and presentation skills. + Willingness to work overtime, on-call, weekends, and holidays as required. + Vendor credentialing as required. + Legal authorization to work in the U.S. is required. Sponsorship for employment visas, now or in the future, for this job opening is not available. **Preferred Qualifications** + Working knowledge of operating systems (e.g., Windows, Linux). + Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel, and navigating other computer and web-based tools (intranet/internet/apps). + Ability to learn specialized industry-specific software and provide digital education and training solutions. + Preferred experience with GE Centricity Perinatal specific products. \#LI-PA1 \#LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No Application Deadline: abril 24, 2026

MRI Technologist Radiologic Technologist Part TimePRN For 45 years Shared Medical Services has been building on our strong foundation with our team of 500 industry professionals who are deeply committed to our patients We have achieved long lasting success through our commitment to innovation delivering unmatched patient care and our experienced and professional team SMS continues to be a well respected trusted and proven provider of specialized medical imaging solutions As an employee owned company YOU MATTER We are currently seeking an MRI Technologist to join our team This position offers a unique change of scenery by means of working on a state of the art mobile scanner and ability to meet new people from various facilities Become a difference maker in your community and join our Shared Medical Services ONETEAM Anticipated Schedule 1 2 Saturdays a month Responsibilities You will competently perform MRI imaging procedures in accordance with accepted standards of practice including administering contrast agents under the guidance and approval of the site Radiologist You will review and complete patient screening forms and properly explain the procedure to the patient You must maintain excellent patient care comfort safety and confidentiality in addition to maintaining your technical competency through continuing education Qualifications ARRT R or ARMRIT registered ARRT MR registered preferred You will need to produce quality special imaging with limited supervision and you must be able to interact in a responsible professional and ethical manner Successfully pass a pre employment post offer background check urine drug screen and physical Benefits Paid drive time and mileage reimbursement if applicable Retirement Plans 401k and Employee Stock Ownership Plan ESOP Inquire about other positions available in multi state locations CLEAN COMMITMENT Shared Medical Services has standard practices for a clean mobile environment and infection control policies and procedures for all patients EVERY PATIENT EVERY DAY SHARED MEDICAL SERVICES 209 Limestone Pass Cottage Grove WI An Employee Owned Company Equal OpportunityAffirmative Action Employer

At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That's because we never lose sight of what healthcare really needs-the human touch. In this role, the Field Engineer Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment. Job Description RESPONSIBILITIES Supervised responsibilities may include: * Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs. * Complete Preventative Maintenance on designated equipment. * Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. * Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. * Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. * Learn and ensure proper care of tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment. * Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area * Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. * Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. REQUIRED QUALIFICATIONS * AS, BS, MS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment. * Previous experience and/or course work in which you have successfully interpreted schematic diagrams and performed troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment following current standards, code, and procedures to ensure safe and effective operation of those devices. * Must have reliable transportation and a valid driver's license. * Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. DESIRED QUALIFICATIONS * Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment. * Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner. * Ability to develop and maintain good customer relations. * Experience interfacing with both internal team members and external customers as part of a solution based service process. * Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the electronic field - resulting in knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices. * Change agent and process oriented. * Local candidates strongly preferred. * Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. * The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). * You may not relocate more than 30 miles from your current location without approval from your manager. For U.S. based positions only, the pay range for this position is $48,000 - $72,000. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. **Job Description** The Key Opinion Leader (KOL) Development Manager will be responsible for identifying, cultivating, and managing strategic relationships with influential clinical experts in the field of General Imaging Ultrasound. This role is critical in driving market adoption, shaping clinical perception, and accelerating sales growth through targeted engagement with KOLs who influence purchasing decisions, clinical protocols, and peer education. **Key Responsibilities:** + **Strategic KOL Engagement:** Develop and execute a comprehensive KOL strategy to support commercial objectives, including product launches, clinical validation, and market expansion. + **Sales Enablement:** Collaborate closely with Sales, Marketing, and Clinical teams to leverage KOL relationships in driving product awareness, differentiation, and preference among key customer segments. + **Market Influence:** Facilitate KOL-led educational initiatives, webinars, and peer-to-peer programs that promote clinical excellence and highlight the value of our General Imaging Ultrasound solutions. + **Clinical Advocacy:** Support KOLs in publishing clinical data, presenting at conferences, and participating in advisory boards to enhance product credibility and visibility. + **Feedback Loop:** Serve as a conduit between the field and internal teams by gathering insights from KOLs to inform product development, messaging, and sales strategies. **Impact on Sales:** + **Accelerate Adoption:** By building trust and credibility through KOL advocacy, this role will directly influence purchasing behavior and shorten sales cycles. + **Expand Market Reach:** KOL-driven education and endorsement will help penetrate new accounts and expand usage within existing ones. + **Drive Revenue Growth:** Strategic KOL partnerships will support upselling and cross-selling opportunities, contributing to overall revenue targets in the General Imaging Ultrasound segment. + **Enhance Competitive Positioning:** KOL insights and support will strengthen our value proposition and differentiate our offerings in a competitive marketplace. Other responsibilities: + Ability to have high-end clinical discussions with clinicians across the General Imaging continuum and articulate our core value proposition + Attend and support all major national tradeshows and generate opportunities for strategic GE HealthCare stakeholders and our KOL's to meet + Ability to travel up to, but not limited to, 60% of your time to support business needs + Remain current on clinical trends and procedures **Required Qualifications** + +6 years ultrasound sales and/or clinical experience + Ability to work independently and cross-functionally while successfully managing competing priorities + Strong strategic thinker with the ability to formulate, develop, and execute strategy + Demonstrated experience delivering complex information and modifying messaging based on audience + Strong oral and written communication skills + Strong interpersonal and leadership skills **Desired Characteristics** + Master's degree from an accredited university or college in a relevant scientific or clinical discipline + Demonstrated ability to analyze and resolve problems, lead programs / projects + Ability to document, plan, and execute programs. Established project management skills. + Desire to work in an open, collaborative, and fast-paced environment + Product Marketing experience is desirable + Previous experience developing and managing Key Opinion Leaders is highly preferred We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $152,000.00-$228,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No

The Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives. **Job Description** **Key Responsibilities** **Advanced Technical Support & Incident Management** + Provide remote advanced technical support for **GEHC Software** and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). + Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. + Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). **Escalations, Quality & Productivity** + Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. + Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. + Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. **Knowledge Management & Tools** + Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. + Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. + Maintain up-to-date knowledge of **GEHC Software** products, service expertise, and diagnostic tools to sustain "expert" advisory status. **Cross-Functional Collaboration & New Product Support** + Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. + Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. **Training & Mentorship** + Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for **GEHC Software** training. + Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. **Documentation & Workflow** + Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). + Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. **Customer-Centric Support** + Provide **24x7x365 support** in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. + Willingness to: + Submit to a background investigation, including verification of past employment, criminal history, and educational background. + Take a drug test. + Be legally authorized to work in the United States without restriction. + Work overtime, on-call, weekends, and holidays as required. + Complete vendor credentialing as required. **Qualifications** + Minimum: **5 year as TSE I** or + TSE I requires a minimum of **5 years engineering experience** as FE II and/or FE III, or equivalent external experience. + Proven expertise in repair and maintenance of **GEHC Software and customer hardware** . + Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. **Technical Skills** + Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). + Strong working knowledge of: + Networking concepts and protocols + AWS + Citrix, Microsoft ecosystems + Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring + HL7 and legacy product integrations (as applicable) **Core Competencies** + Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. + Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. + Leadership in change management, quality improvement, and productivity initiatives. + Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. + Strong ability to manage both scheduled and ad-hoc competing priorities + Strong ability to pivot and manage multiple concurrent situations + Proven ability to self-direct and maintain high productivity while adhering to group standards **Work Conditions** + **Remote support position from employee's home office with an adequate work environment for professional customer interactions.** + Participation in on-call rotations to facilitate 24x7x365 customer support. + Fast paced professional environment as part of customer focused critical care support center. **Optional** + **Education:** Bachelor's degree in IT engineering or related field preferred. + **Certifications:** Networking, cloud, or vendor-specific certifications. \#LI-PA1 \#LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No

SummaryThe Enterprise Imaging Account Executive (EIAE) is responsible for driving sales in GE HealthCare's Solutions for Enterprise Imaging's (SEI) product portfolios. Owns prospecting strategy, forecasting, funnel development & management, territory development and closing deals within assigned geography. Will drive overall customer satisfaction and growth based on delivery of an enterprise imaging solution while developing executive level partnerships with key customer decision makers and influencers. Is responsible for developing strategies to ensure client retention and growth through close interaction with the product, marketing, and services teams. High levels of Commercial judgement are required to achieve expected outcomes.Job Description Roles and Responsibilities Achieve an annual Orders and Revenue Operating Plan including Profitability goals for the SEI business. Navigate a complex sale, identify key stakeholders, and sell Cloud SaaS solutions. Develop in-depth knowledge of sales territory, solution lines, markets, and competitors. Prepare and execute strategic account plans and a territory plan. Keep Salesforce accurate - leads, opportunities and forecasts. Improve sales close rates and increase funnel in assigned territories. Expand stakeholder relationships to include C-Suite, Service Line Directors, Clinical KOLs, and Purchasing. Collaborate with cross functional teams like Finance, Product Management, Services, etc. to refine deal models, mitigate risk and achieve the broader organizational goals. Continue to refine selling skills, technical (ex. Cloud) and clinical workflow proficiency across the SEI portfolio. Proficiency in Strategic Selling concepts, and sales processes and tools. Collaborates with the GEHC Enterprise Solutions / Care Pathways Team and other GEHC businesses (Imaging, Patient Monitoring etc.) to upsell & cross-sell SEI solutions. Has in-depth knowledge of best practices clinically and technically, has working knowledge of Enterprise Imaging competition and the factors that differentiate them in the market. Uses judgment to make decisions or solve moderately complex tasks or problems within projects, product lines, markets, sales processes, campaigns, or customers. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. Acts as a resource for colleagues with less experience. May lead and team up in large projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field. Required Qualifications Bachelors & 5+ years Sales related experience in the Healthcare Industry Enterprise Imaging IT (Radiology/Cardiology/Pathology etc.), Post Processing Imaging and AI apps knowledge. Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows up to 75% as required. Desired Characteristics MBA degree from an accredited university or college Direct or indirect management experience, preferably in a large company with a matrixed environment 10+ years of healthcare software industry experience with proven sales track record We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

Job Description MRI Technologist / Radiologic Technologist | Part-Time/PRN For 45 years, Shared Medical Services has been building on our strong foundation with our team of 500 industry professionals who are deeply committed to our patients. We have achieved long-lasting success through our commitment to innovation, delivering unmatched patient care, and our experienced and professional team. SMS continues to be a well-respected, trusted, and proven provider of specialized medical imaging solutions. As an employee-owned company, YOU MATTER! We are currently seeking an MRI Technologist to join our team. This position offers a unique change of scenery by means of working on a state-of-the-art mobile scanner, and ability to meet new people from various facilities. Become a difference maker in your community and join our Shared Medical Services ONETEAM! Anticipated Schedule: 1-2 Saturdays a month Responsibilities You will competently perform MRI imaging procedures in accordance with accepted standards of practice, including administering contrast agents (under the guidance and approval of the site Radiologist) You will review and complete patient screening forms and properly explain the procedure to the patient You must maintain excellent patient care, comfort, safety and confidentiality, in addition to maintaining your technical competency through continuing education Qualifications: ARRT (R) or ARMRIT registered ARRT (MR) registered preferred You will need to produce quality special imaging with limited supervision, and you must be able to interact in a responsible, professional and ethical manner Successfully pass a pre-employment (post offer) background check, urine drug screen and physical Benefits: Paid drive time and mileage reimbursement, if applicable Retirement Plans: 401k and Employee Stock Ownership Plan (ESOP) Inquire about other positions available in multi-state locations. CLEAN COMMITMENT: Shared Medical Services has standard practices for a clean mobile environment and infection control policies and procedures for all patients. EVERY PATIENT. EVERY DAY. SHARED MEDICAL SERVICES 209 Limestone Pass Cottage Grove, WI An Employee Owned Company Equal Opportunity/Affirmative Action Employer

The Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for various modalities within a hospital or healthcare system in Kansas City MO and Kansas City KS. This role requires the candidate to work onsite at our customer locations. To provide onsite customer support, candidate needs to be willing to work in the Kansas City MO or Kansas City KS area. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. **Job Description** **Responsibilities** + Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. + Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction. + Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts. **Basic Qualifications** + Associates degree, Bachelor's degree, military education, participant in the formal GE HealthCare Biomedical or Field Engineer Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment. + Valid Driver's License. + Ability to be available after-hours and/or work a rotating on-call schedule, including weekends. + Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. **Special Physical Requirements** + Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. + Also able to reach above and below shoulder level, flex or extend neck and have good hand and finger dexterity. + This role may require specific vision abilities that may include color, close vision, distance vision, peripheral vision, and depth perception. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. \#LI-CLM \#LI-Onsite We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** Yes

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. **Job Description** The Key Opinion Leader (KOL) Development Manager will be responsible for identifying, cultivating, and managing strategic relationships with influential clinical experts in the field of General Imaging Ultrasound. This role is critical in driving market adoption, shaping clinical perception, and accelerating sales growth through targeted engagement with KOLs who influence purchasing decisions, clinical protocols, and peer education. **Key Responsibilities:** + **Strategic KOL Engagement:** Develop and execute a comprehensive KOL strategy to support commercial objectives, including product launches, clinical validation, and market expansion. + **Sales Enablement:** Collaborate closely with Sales, Marketing, and Clinical teams to leverage KOL relationships in driving product awareness, differentiation, and preference among key customer segments. + **Market Influence:** Facilitate KOL-led educational initiatives, webinars, and peer-to-peer programs that promote clinical excellence and highlight the value of our General Imaging Ultrasound solutions. + **Clinical Advocacy:** Support KOLs in publishing clinical data, presenting at conferences, and participating in advisory boards to enhance product credibility and visibility. + **Feedback Loop:** Serve as a conduit between the field and internal teams by gathering insights from KOLs to inform product development, messaging, and sales strategies. **Impact on Sales:** + **Accelerate Adoption:** By building trust and credibility through KOL advocacy, this role will directly influence purchasing behavior and shorten sales cycles. + **Expand Market Reach:** KOL-driven education and endorsement will help penetrate new accounts and expand usage within existing ones. + **Drive Revenue Growth:** Strategic KOL partnerships will support upselling and cross-selling opportunities, contributing to overall revenue targets in the General Imaging Ultrasound segment. + **Enhance Competitive Positioning:** KOL insights and support will strengthen our value proposition and differentiate our offerings in a competitive marketplace. Other responsibilities: + Ability to have high-end clinical discussions with clinicians across the General Imaging continuum and articulate our core value proposition + Attend and support all major national tradeshows and generate opportunities for strategic GE HealthCare stakeholders and our KOL's to meet + Ability to travel up to, but not limited to, 60% of your time to support business needs + Remain current on clinical trends and procedures **Required Qualifications** + +6 years ultrasound sales and/or clinical experience + Ability to work independently and cross-functionally while successfully managing competing priorities + Strong strategic thinker with the ability to formulate, develop, and execute strategy + Demonstrated experience delivering complex information and modifying messaging based on audience + Strong oral and written communication skills + Strong interpersonal and leadership skills **Desired Characteristics** + Master's degree from an accredited university or college in a relevant scientific or clinical discipline + Demonstrated ability to analyze and resolve problems, lead programs / projects + Ability to document, plan, and execute programs. Established project management skills. + Desire to work in an open, collaborative, and fast-paced environment + Product Marketing experience is desirable + Previous experience developing and managing Key Opinion Leaders is highly preferred We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $152,000.00-$228,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No

SummaryPerinatal Technical Support Engineer with Clinical Support and Customer Success responsibilities. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job Description Job Responsibilities Provide remote support to customers experiencing technical or application workflow issues, displaying in-depth technical knowledge of the technology in the Software Products. Meet with customers as necessary, analyze their needs, and provide insights into products and their functionality. Differentiate with exceptional customer service and actively integrate user experience and outcomes. Provide ongoing post-installation consultation and support for clinical configuration. Support existing customers with scheduled customer success meetings to share clinical applications knowledge through coaching and customer relationship building. Offer advanced customer support in a 24x7 environment. Write or contribute to user/technical documentation and case notes. Act as a resource, coach, and mentor, including serving as a functional resource to staff and customers. Identify knowledge gaps and trends to develop training and build the skills of fellow engineers. Serve as an escalation point within the team to increase knowledge and reduce escalations. Monitor team goals in support of departmental and corporate strategies, manage service requests queue, and analyze reporting (service response rate, team/individual stats, NPS, staffing, overall performance). Maintain customer relationships and communicate relevant product and/or customer concerns or opportunities to team leadership. Conduct business evaluations and document findings within agreed turn-around times. Correlate theoretical knowledge with clinical and product information to provide clinicians with the skills to obtain optimal performance from GE Healthcare equipment. Analyze and resolve complex application/software issues with minimal assistance, using a wide range of debugging techniques. Follow GEHC standards and advance the use of GEHC coding conventions, debugging techniques, tools, and documentation. Required Qualifications Licensed Registered Nurse. Associate degree from an accredited Nursing or health-related program. 5+ years of clinical experience in a maternal/infant care environment. Strong and effective configuration, teaching, and presentation skills. Willingness to work overtime, on-call, weekends, and holidays as required. Vendor credentialing as required. Legal authorization to work in the U.S. is required. Sponsorship for employment visas, now or in the future, for this job opening is not available. Preferred Qualifications Working knowledge of operating systems (e.g., Windows, Linux). Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel, and navigating other computer and web-based tools (intranet/internet/apps). Ability to learn specialized industry-specific software and provide digital education and training solutions. Preferred experience with GE Centricity Perinatal specific products. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: abril 24, 2026

The Enterprise Imaging Account Executive (EIAE) is responsible for driving sales in GE HealthCare's Solutions for Enterprise Imaging's (SEI) product portfolios. Owns prospecting strategy, forecasting, funnel development & management, territory development and closing deals within assigned geography. Will drive overall customer satisfaction and growth based on delivery of an enterprise imaging solution while developing executive level partnerships with key customer decision makers and influencers. Is responsible for developing strategies to ensure client retention and growth through close interaction with the product, marketing, and services teams. High levels of Commercial judgement are required to achieve expected outcomes. **Job Description** **Roles and Responsibilities** + Achieve an annual Orders and Revenue Operating Plan including Profitability goals for the SEI business. + Navigate a complex sale, identify key stakeholders, and sell Cloud SaaS solutions. + Develop in-depth knowledge of sales territory, solution lines, markets, and competitors. + Prepare and execute strategic account plans and a territory plan. + Keep Salesforce accurate - leads, opportunities and forecasts. + Improve sales close rates and increase funnel in assigned territories. + Expand stakeholder relationships to include C-Suite, Service Line Directors, Clinical KOLs, and Purchasing. + Collaborate with cross functional teams like Finance, Product Management, Services, etc. to refine deal models, mitigate risk and achieve the broader organizational goals. + Continue to refine selling skills, technical (ex. Cloud) and clinical workflow proficiency across the SEI portfolio. + Proficiency in Strategic Selling concepts, and sales processes and tools. + Collaborates with the GEHC Enterprise Solutions / Care Pathways Team and other GEHC businesses (Imaging, Patient Monitoring etc.) to upsell & cross-sell SEI solutions. + Has in-depth knowledge of best practices clinically and technically, has working knowledge of Enterprise Imaging competition and the factors that differentiate them in the market. + Uses judgment to make decisions or solve moderately complex tasks or problems within projects, product lines, markets, sales processes, campaigns, or customers. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. + Acts as a resource for colleagues with less experience. May lead and team up in large projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field. **Required Qualifications** + Bachelors & 5+ years Sales related experience in the Healthcare Industry + Enterprise Imaging IT (Radiology/Cardiology/Pathology etc.), Post Processing Imaging and AI apps knowledge. + Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows up to 75% as required. **Desired Characteristics** + MBA degree from an accredited university or college + Direct or indirect management experience, preferably in a large company with a matrixed environment + 10+ years of healthcare software industry experience with proven sales track record We will not sponsor individuals for employment visas, now or in the future, for this job opening. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No

The Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for various modalities within a hospital or healthcare system in Kansas City MO and Kansas City KS. This role requires the candidate to work onsite at our customer locations. To provide onsite customer support, candidate needs to be willing to work in the Kansas City MO or Kansas City KS area. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. **Job Description** **Responsibilities** + Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. + Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction. + Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts. **Basic Qualifications** + Associates degree, Bachelor's degree, military education, participant in the formal GE HealthCare Biomedical or Field Engineer Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment. + Valid Driver's License. + Ability to be available after-hours and/or work a rotating on-call schedule, including weekends. + Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. **Special Physical Requirements** + Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. + Also able to reach above and below shoulder level, flex or extend neck and have good hand and finger dexterity. + This role may require specific vision abilities that may include color, close vision, distance vision, peripheral vision, and depth perception. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. \#LI-CLM \#LI-Onsite We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** Yes

SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description Key Responsibilities Advanced Technical Support & Incident Management Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). Escalations, Quality & Productivity Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. Knowledge Management & Tools Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status. Cross-Functional Collaboration & New Product Support Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. Training & Mentorship Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training. Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. Documentation & Workflow Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. Customer-Centric Support Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. Willingness to: Submit to a background investigation, including verification of past employment, criminal history, and educational background. Take a drug test. Be legally authorized to work in the United States without restriction. Work overtime, on-call, weekends, and holidays as required. Complete vendor credentialing as required. Qualifications Minimum: 5 year as TSE I or TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience. Proven expertise in repair and maintenance of GEHC Software and customer hardware. Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. Technical Skills Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). Strong working knowledge of: Networking concepts and protocols AWS Citrix, Microsoft ecosystems Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring HL7 and legacy product integrations (as applicable) Core Competencies Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. Leadership in change management, quality improvement, and productivity initiatives. Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. Strong ability to manage both scheduled and ad-hoc competing priorities Strong ability to pivot and manage multiple concurrent situations Proven ability to self-direct and maintain high productivity while adhering to group standards Work Conditions Remote support position from employee's home office with an adequate work environment for professional customer interactions. Participation in on-call rotations to facilitate 24x7x365 customer support. Fast paced professional environment as part of customer focused critical care support center. Optional Education: Bachelor's degree in IT engineering or related field preferred. Certifications: Networking, cloud, or vendor-specific certifications. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

SummaryThe Enterprise Imaging Account Executive (EIAE) is responsible for driving sales in GE HealthCare's Solutions for Enterprise Imaging's (SEI) product portfolios. Owns prospecting strategy, forecasting, funnel development & management, territory development and closing deals within assigned geography. Will drive overall customer satisfaction and growth based on delivery of an enterprise imaging solution while developing executive level partnerships with key customer decision makers and influencers. Is responsible for developing strategies to ensure client retention and growth through close interaction with the product, marketing, and services teams. High levels of Commercial judgement are required to achieve expected outcomes.Job Description Roles and Responsibilities Achieve an annual Orders and Revenue Operating Plan including Profitability goals for the SEI business. Navigate a complex sale, identify key stakeholders, and sell Cloud SaaS solutions. Develop in-depth knowledge of sales territory, solution lines, markets, and competitors. Prepare and execute strategic account plans and a territory plan. Keep Salesforce accurate - leads, opportunities and forecasts. Improve sales close rates and increase funnel in assigned territories. Expand stakeholder relationships to include C-Suite, Service Line Directors, Clinical KOLs, and Purchasing. Collaborate with cross functional teams like Finance, Product Management, Services, etc. to refine deal models, mitigate risk and achieve the broader organizational goals. Continue to refine selling skills, technical (ex. Cloud) and clinical workflow proficiency across the SEI portfolio. Proficiency in Strategic Selling concepts, and sales processes and tools. Collaborates with the GEHC Enterprise Solutions / Care Pathways Team and other GEHC businesses (Imaging, Patient Monitoring etc.) to upsell & cross-sell SEI solutions. Has in-depth knowledge of best practices clinically and technically, has working knowledge of Enterprise Imaging competition and the factors that differentiate them in the market. Uses judgment to make decisions or solve moderately complex tasks or problems within projects, product lines, markets, sales processes, campaigns, or customers. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. Acts as a resource for colleagues with less experience. May lead and team up in large projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field. Required Qualifications Bachelors & 5+ years Sales related experience in the Healthcare Industry Enterprise Imaging IT (Radiology/Cardiology/Pathology etc.), Post Processing Imaging and AI apps knowledge. Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows up to 75% as required. Desired Characteristics MBA degree from an accredited university or college Direct or indirect management experience, preferably in a large company with a matrixed environment 10+ years of healthcare software industry experience with proven sales track record We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

SummaryAt GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That's because we never lose sight of what healthcare really needs-the human touch. In this role, the Field Engineer Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment.Job Description RESPONSIBILITIES Supervised responsibilities may include: Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs. Complete Preventative Maintenance on designated equipment. Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Learn and ensure proper care of tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment. Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. REQUIRED QUALIFICATIONS AS, BS, MS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment. Previous experience and/or course work in which you have successfully interpreted schematic diagrams and performed troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment following current standards, code, and procedures to ensure safe and effective operation of those devices. Must have reliable transportation and a valid driver's license. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. DESIRED QUALIFICATIONS Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment. Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner. Ability to develop and maintain good customer relations. Experience interfacing with both internal team members and external customers as part of a solution based service process. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the electronic field - resulting in knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices. Change agent and process oriented. Local candidates strongly preferred. Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). You may not relocate more than 30 miles from your current location without approval from your manager. For U.S. based positions only, the pay range for this position is $48,000 - $72,000. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

Perinatal Technical Support Engineer with Clinical Support and Customer Success responsibilities. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. **Job Description** **Job Responsibilities** + Provide remote support to customers experiencing technical or application workflow issues, displaying in-depth technical knowledge of the technology in the Software Products. + Meet with customers as necessary, analyze their needs, and provide insights into products and their functionality. + Differentiate with exceptional customer service and actively integrate user experience and outcomes. + Provide ongoing post-installation consultation and support for clinical configuration. + Support existing customers with scheduled customer success meetings to share clinical applications knowledge through coaching and customer relationship building. + Offer advanced customer support in a 24x7 environment. + Write or contribute to user/technical documentation and case notes. + Act as a resource, coach, and mentor, including serving as a functional resource to staff and customers. + Identify knowledge gaps and trends to develop training and build the skills of fellow engineers. + Serve as an escalation point within the team to increase knowledge and reduce escalations. + Monitor team goals in support of departmental and corporate strategies, manage service requests queue, and analyze reporting (service response rate, team/individual stats, NPS, staffing, overall performance). + Maintain customer relationships and communicate relevant product and/or customer concerns or opportunities to team leadership. + Conduct business evaluations and document findings within agreed turn-around times. + Correlate theoretical knowledge with clinical and product information to provide clinicians with the skills to obtain optimal performance from GE Healthcare equipment. + Analyze and resolve complex application/software issues with minimal assistance, using a wide range of debugging techniques. + Follow GEHC standards and advance the use of GEHC coding conventions, debugging techniques, tools, and documentation. **Required Qualifications** + Licensed Registered Nurse. + Associate degree from an accredited Nursing or health-related program. + 5+ years of clinical experience in a maternal/infant care environment. + Strong and effective configuration, teaching, and presentation skills. + Willingness to work overtime, on-call, weekends, and holidays as required. + Vendor credentialing as required. + Legal authorization to work in the U.S. is required. Sponsorship for employment visas, now or in the future, for this job opening is not available. **Preferred Qualifications** + Working knowledge of operating systems (e.g., Windows, Linux). + Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel, and navigating other computer and web-based tools (intranet/internet/apps). + Ability to learn specialized industry-specific software and provide digital education and training solutions. + Preferred experience with GE Centricity Perinatal specific products. \#LI-PA1 \#LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No Application Deadline: abril 24, 2026

The Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives. **Job Description** **Key Responsibilities** **Advanced Technical Support & Incident Management** + Provide remote advanced technical support for **GEHC Software** and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). + Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. + Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). **Escalations, Quality & Productivity** + Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. + Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. + Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. **Knowledge Management & Tools** + Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. + Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. + Maintain up-to-date knowledge of **GEHC Software** products, service expertise, and diagnostic tools to sustain "expert" advisory status. **Cross-Functional Collaboration & New Product Support** + Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. + Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. **Training & Mentorship** + Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for **GEHC Software** training. + Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. **Documentation & Workflow** + Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). + Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. **Customer-Centric Support** + Provide **24x7x365 support** in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. + Willingness to: + Submit to a background investigation, including verification of past employment, criminal history, and educational background. + Take a drug test. + Be legally authorized to work in the United States without restriction. + Work overtime, on-call, weekends, and holidays as required. + Complete vendor credentialing as required. **Qualifications** + Minimum: **5 year as TSE I** or + TSE I requires a minimum of **5 years engineering experience** as FE II and/or FE III, or equivalent external experience. + Proven expertise in repair and maintenance of **GEHC Software and customer hardware** . + Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. **Technical Skills** + Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). + Strong working knowledge of: + Networking concepts and protocols + AWS + Citrix, Microsoft ecosystems + Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring + HL7 and legacy product integrations (as applicable) **Core Competencies** + Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. + Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. + Leadership in change management, quality improvement, and productivity initiatives. + Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. + Strong ability to manage both scheduled and ad-hoc competing priorities + Strong ability to pivot and manage multiple concurrent situations + Proven ability to self-direct and maintain high productivity while adhering to group standards **Work Conditions** + **Remote support position from employee's home office with an adequate work environment for professional customer interactions.** + Participation in on-call rotations to facilitate 24x7x365 customer support. + Fast paced professional environment as part of customer focused critical care support center. **Optional** + **Education:** Bachelor's degree in IT engineering or related field preferred. + **Certifications:** Networking, cloud, or vendor-specific certifications. \#LI-PA1 \#LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No

At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That's because we never lose sight of what healthcare really needs-the human touch. In this role, the Field Engineer Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment. **Job Description** **RESPONSIBILITIES** Supervised responsibilities may include: + Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs. + Complete Preventative Maintenance on designated equipment. + Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. + Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. + Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Learn and ensure proper care of tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment. + Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area + Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. + Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. **REQUIRED QUALIFICATIONS** + AS, BS, MS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment. + Previous experience and/or course work in which you have successfully interpreted schematic diagrams and performed troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment following current standards, code, and procedures to ensure safe and effective operation of those devices. + Must have reliable transportation and a valid driver's license. + Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. **DESIRED QUALIFICATIONS** + Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment. + Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner. + Ability to develop and maintain good customer relations. + Experience interfacing with both internal team members and external customers as part of a solution based service process. + Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the electronic field - resulting in knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices. + Change agent and process oriented. + Local candidates strongly preferred. + Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. + The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). + You may not relocate more than 30 miles from your current location without approval from your manager. For U.S. based positions only, the pay range for this position is $48,000 - $72,000. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. We will not sponsor individuals for employment visas, now or in the future, for this job opening. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No

SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description Key Responsibilities Advanced Technical Support & Incident Management Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). Escalations, Quality & Productivity Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. Knowledge Management & Tools Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status. Cross-Functional Collaboration & New Product Support Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. Training & Mentorship Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training. Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. Documentation & Workflow Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. Customer-Centric Support Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. Willingness to: Submit to a background investigation, including verification of past employment, criminal history, and educational background. Take a drug test. Be legally authorized to work in the United States without restriction. Work overtime, on-call, weekends, and holidays as required. Complete vendor credentialing as required. Qualifications Minimum: 5 year as TSE I or TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience. Proven expertise in repair and maintenance of GEHC Software and customer hardware. Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. Technical Skills Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). Strong working knowledge of: Networking concepts and protocols AWS Citrix, Microsoft ecosystems Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring HL7 and legacy product integrations (as applicable) Core Competencies Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. Leadership in change management, quality improvement, and productivity initiatives. Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. Strong ability to manage both scheduled and ad-hoc competing priorities Strong ability to pivot and manage multiple concurrent situations Proven ability to self-direct and maintain high productivity while adhering to group standards Work Conditions Remote support position from employee's home office with an adequate work environment for professional customer interactions. Participation in on-call rotations to facilitate 24x7x365 customer support. Fast paced professional environment as part of customer focused critical care support center. Optional Education: Bachelor's degree in IT engineering or related field preferred. Certifications: Networking, cloud, or vendor-specific certifications. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No