Customer Service Advisor
RDO Equipment Co job in Fort Worth, TX
This individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.
$80,000 - $100,000 / year
Compensation & Benefits:
Average $80,000 to $100,000+ your first year, with top earners well into six figures
Guaranteed base salary plus commissions
Comprehensive benefits package and a company vehicle
Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
• Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products.
• Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
• Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
• Represent the company for the sale of Product Support to customers in a defined sales area.
• Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
• Be aware of competitive activity and competitive products, as well as business and industry trends.
• Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
• Test/operate machinery at customer work site.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
• 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
• Strong computer skills
• Strong communication skills
• Excellent customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Sales Professional
RDO Equipment Co job in Fort Worth, TX
This individual will develop long term partnerships with our customers to build win/win solutions within an assigned territory while promoting all aspects of RDO Equipment Co. in a professional manner.
$80000 - $100000 / year
Compensation & Benefits:
Average $80,000 to $100,000+ your first year, with top earners well into six figures
Guaranteed base salary plus commissions
Comprehensive benefits package and a company vehicle
Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
• Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the sale, volume, territory awareness, participation, and customer satisfaction.
• Effectively understand and use manufacturers' programs and resources to attain acceptable market share levels.
• Sell whole-goods, parts, service and effectively promote and sell machine technology solutions to include Machine Control, telematics and machine maintenance monitoring as a customer solution.
• Build long term relationships within their territory to maximize customer productivity and efficiency as well as company profitability.
• Develop a keen awareness of the competition and competitive products, as well as business and industry trends.
• Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site
• Maintain strong knowledge of used equipment values and be able to evaluate properly for trading purposes.
• Work in conjunction with the Sales Manager and the Sales Support department, responsible for follow-up and expediting of whole good orders.
• Accountable for timely follow up on each sale to ensure customer satisfaction.
• Coordinating and/or communicating with customers and applicable departments ensuring timely delivery.
• Coordinate pickup and delivery of equipment as needed.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
•5 years prior sales experience required; industry knowledge a plus
• Solid understanding of local market conditions
• Knowledge of resale values of particular machinery a plus
• Strong communication and interpersonal skills required
• Excellent customer service skills
• Excellent computer skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Major Projects Technician II (Travel Technician)
Dallas, TX job
We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We are immediately hiring a Travel Technician Power or HVAC - a role that will help us to power progress for our customers.
Why Aggreko? Here are some of the perks and rewards.
* Home-based opportunity located in any US city with a major airport, with up to 75% travel
* Competitive pay with potential for overtime and/or weekends
* Pay Range $28.00-$35.00 an hour, $2.50/hr. travel allowance, and annual bonus program
* No premium cost medical plan option available
* Robust technical training programs, in person and virtual, on diesel, gas, compressed air, electrical, controls, oil free air compressors, HVAC, microgrid & storage and more
* Career growth opportunities and tuition reimbursement available, safety-focused culture working on brand new technology
What you'll do:
* You will be part of an elite technician team that will work on a wide range of projects from large events, to assisting Utilities customers or being part of a turnaround team in a refinery.
* Install, commission, service and repair Aggreko generators, diesel engines, electrical distribution equipment, HVAC equipment and/or OFA systems.
* Troubleshoot equipment failures both on Major Projects and in service centers. Utilize mathematical formulas to calculate both nominal and effective tonnage and/or kW requirements.
* Read and comprehend electrical schematics, wiring diagrams, and service manuals.
* Maintain thorough knowledge of, practice, and promote safe working conditions in accordance with OSHA, EPA and other required regulations dealing with safe operation of all equipment.
* Interface with a remote operations center to prevent failures, help design proactive notification to avoid failures and compliance
We're experts, which means you'll have the following skills and experience:
* High school diploma/GED
* 4-10 years' experience working on power generators, commercial HVAC equipment, and/or oil free air (OFA) compressors, performing inspections, maintenance, and repairs Experience performance testing generators, HVAC, and oil free air equipment
* Electrical Generating System Association technician or other various certifications are a plus but not required.
* Knowledge using metering and instruments such as multi-meter's, amp meters, and Hygrometers
* Based on the customer requirements, you may be required to obtain and maintain a TWIC card or valid DOT medical card, valid driver's license
* Ability to move or lift objects, typically less than 75 lbs.
We recruit the best talent. Apply now and help us keep the power on.
#LI-NM2
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Auto-ApplyTechnician 1 Power
Dallas, TX job
We're a global leader in providing energy solutions that help businesses grow and communities thrive.
We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We're looking for a Technician 1 Power in Dallas, TX- a role that will help us to power progress for our customers.
Why Aggreko? Here are some of the perks and rewards.
Full-time with potential for overtime and/or weekends
Annual bonus program
No premium cost medical plan option available
Robust technical training programs, in person and virtual, on diesel, gas, compressed air, electrical, controls, oil free air compressors, HVAC, microgrid & storage and more
Career growth opportunities and tuition reimbursement available, safety-focused culture working on brand new technology
What you'll do:
You'll be based out of our Dallas,TX. service center and can expect to work in the field with local travel daily in your company vehicle
You'll have an opportunity to work overtime and weekends, and there is a potential for travel
Perform preventive maintenance and repairs of power generators, diesel engines, electrical distribution equipment, Chillers, HVAC equipment and/or oil free air compressors
Troubleshoot equipment failures at the shop and on customer locations, and handle the repairs
You will either be out on your own or teamed up with another technician(s) to set up and operate equipment at the shop and on customer sites
You'll have the following skills and experience:
High School diploma/GED
4+ years of experience working on diesel power/natural gas generators and/or commercial HVAC equipment, chillers, performing inspections, maintenance, and repairs
Experience with calculating nominal and effective tonnage and/or kW requirements, along with reading and knowing schematics
Based on the customer requirements, you may be required to obtain and maintain a TWIC card or valid DOT medical card
Valid driver's license
Ability to move or lift objects, typically less than 50 lbs.
Find out more and apply now.
Bring your energy. Grow your career.
#LI-JP1
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Auto-ApplyProduct Leader, NAM
Dallas, TX job
Around the world, people, businesses, and countries are striving for a better future: a future that needs power and the right conditions to succeed. We are the people who keep the lights on and control temperature in critical applications globally. We are hiring a Product Leader in North America. This role is crucial in ensuring our customers get the sustainable, clean energy they require.
Why Aggreko? Here are some of the perks and rewards.
* Competitive compensation
* Low-cost medical plan option available
* Paid training programs and tuition reimbursement.
* Managerial career growth potential in expertise, leadership, and across territories
* Safety-focused culture
What you'll do:
* Provide leadership and directions for all product managers in NAM - to drive sales growth and market penetration into each sector
* Provide leadership and direction along with Sectors/Region Sales and Regional Operation leaders to ensure excellent teamwork between multiple divisions.
* Work with Sector/Regional sales leaders to implement product strategies, drive revenue streams, usage and rate; deliver targeted capital productivity for each product line.
* Closely collaborates with Regional Operations Leaders to ensure product metrics are achieved
* Partners with Marketing to develop value proposition and drive product sales
* Teams with other sales and marketing leaders to form marketing strategies
* Maintains deep market awareness, stays in touch with market and its driving factors
* Develop Competitor analysis and product comparison
* Identify opportunities that drive market customer penetration (i.e. grow the business)
* Sets high standards, establishes clear objectives and holds team accountable for performance.
* Travel 30%-40%.
We're experts, which means you'll have the following skills and experience:
* Bachelor's degree from a four-year college or university or equivalent preferred
* 5-10 years of people management experience
* 10+ years of product management experience
* PC literacy in Microsoft environment and Salesforce
* Successful record of accomplishment and experience in successful developing and leading sales and marketing strategies ($100M+revenue)
* Experience leading/managing a Sales or Marketing Team (minimum 5+ employees)
* Experience managing a multi-site operating environment
* Partnering with colleagues in a matrix organization structure to accomplish objectives
We recruit the best talent. Apply now and help us keep the power on.
#LI-AN1
#LI-REMOTE
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Auto-ApplyHeavy Equipment Field Mechanic
RDO Equipment Co job in Irving, TX
Up to a $5,000 Sign On Bonus for a Limited Time Only! * Exclusive Offer for Experienced Diesel Technicians* Terms and Conditions Apply This individual will operate a mobile service vehicle and travel to customer locations to perform in-field, machinery diagnostics and repairs as required. These repairs will consist of, but are not limited to, complete component removal, disassembly, and reconditioning, following prescribed technical manual procedures. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion.
$32 - $43+ / hour
Compensation & Benefits:
* Eligible for profit sharing which is based on department profitability and individual performance
* Comprehensive benefits package
* Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
* Perform in-field machinery diagnostics and repairs as required.
* Serve as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction.
* Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
* Document machine information and repairs completed on work order, including parts and fluids used.
* Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
* Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
* Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Excellent mechanical skills
* Trade specific tooling, including hand tools and pneumatic tools
* Current and valid driver's license as outlined in company policy manual
* CDL license preferred; Ability to obtain CDL license is required. Company paid CDL assistance offered
* Ability to assemble and perform maintenance functions on equipment
* Strong computer skills
* Excellent customer service skills
* Excellent oral and written communication skills
* Strong organizational skills
* Graduation from related diesel technology program (preferred)
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
#RDOService1
Transport Scheduler
Dallas, TX job
We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We're looking for a Transport Scheduler in Dallas, TX (Cedar Hill)- a role which will help us power progress for our customers.
Why Aggreko? Here are some of the perks and rewards.
Competitive compensation package
Annual bonus program tied to company and individual performance
No premium cost medical plan option available
Paid training programs
Career growth opportunities and tuition reimbursement
Safety-focused culture
What you'll do:
Based out of the Dallas (Cedar Hill), TX service center
Order vehicles for delivery and collection of hires as needed
Create cost-efficient and optimized transport plans, and coordinate hire-fleet movements between regions and depots
Schedule weekly inventory cycle counts
Assist other schedulers with equipment, fuel, and rehire coordination
Organize inter-company equipment transport, ensure customs and cross-border documentation, and process purchase orders, invoicing, and cost reallocation for intercompany movements
You'll have the following skills and experience:
Bachelor's degree in a related field and/or relevant experience, specialized diploma, or vocational training
Experienced supply chain professional
Acute attention to details and data driven problem solver
Well organized and can meet deadlines, performing under pressure in a fast-paced work environment
Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs
Find out more and apply now.
Bring your energy. Grow your career.
#LI-AJ1
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Auto-ApplyHigh School Service Intern
RDO Equipment Co job in Irving, TX
This internship experience offers students part time paid employment at a sponsoring dealership while attending high school. This program provides students interested in a career in the heavy equipment industry an opportunity to shadow and work within the parts, sales and service departments.
$18 - $19 / hour
Program Incentives:
* Paid internship employment at a store location while attending high school (summers, during school breaks, and after class depending on your store location).
Specific Duties Include:
* Shadow, learn and assist technicians with repairs.
* Assist in the parts department and showroom.
* Assist with building and yard maintenance as well as cleaning equipment.
* Perform all other duties as assigned by management in a professional and efficient manner.
* Adhere to academic policies, rules and regulations set forth by the learning center the student is attending.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Job Requirements:
* Must be 16 years of age or older.
* Maintain acceptable attendance record while in program.
* Strong computer skills.
* Excellent customer service skills.
* Excellent communication and written skills.
* Strong organizational skills.
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Service Manager
RDO Equipment Co job in Irving, TX
Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you're proud of.
What's in it For You:
* $70,000-$90,000 / year
* 24% bonus potential
* A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
* A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.
Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Irving, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Irving and make your impact today.
What You Will Do:
* Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
* Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
* Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
* Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
* Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
* Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
* For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
* Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
* Customer Service Skills: You're passionate about delivering top-notch customer experiences.
* Tech-Savvy: You're confident using computers and quick to learn new systems.
* Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
* Communication: You express yourself clearly, both in writing and in conversation
* Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
* Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
* People-first culture: In Irving, we take care of our people through regular team-building events and outings.
* Team member support: A supportive team that cares about each other's success and helps one another.
* A culture of safety: Two safety meetings per week and once-a-month safety committee meetings open to all team members.
* A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth - especially for entry-level technicians.
* Shared goals: We strive to take care of our customers across functions. As a store, we take a team approach to meeting these diverse needs.
Access Your Future Service Intern
RDO Equipment Co job in Fort Worth, TX
Access Your Future is a sponsorship program for students interested in a career in the equipment industry as a Service Technician. This program provides a career path, educational support and financial incentives to assist you as you attend a college program and begin your career.
$20- $23 / hour
Access Your Future Service Program Incentives:
* Paid internship employment at a sponsoring store while attending college. (Summers, during school breaks, and after class depending on your sponsoring store)
* Company paid tools based on your educational requirements.
* Graduation sign on bonus upon completion of your education and transition to full time work at RDO Equipment Co.
* 4 years of post-graduation financial incentives as you start your Service Technician career with RDO Equipment Co.
Access Your Future Service Program Requirements:
* Must enroll or be attending an approved Heavy Equipment Service, Diesel Technology or other technical service program approved by RDO Equipment Co.
* Maintain a GPA of 3.0 (on a 4.0 scale) while in program.
* Maintain acceptable attendance record while in program.
* Provide a copy of transcripts and diploma to RDO Equipment Co. in order to receive the financial incentive and sign on bonus upon full time employment.
* Adhere to academic policies, rules and regulations set forth by the higher learning center the student is attending.
* Accept full time employment within a RDO Equipment Co. following graduation. Location to be determine based on availability.
Specific Duties Include:
* Partner with mentor to diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
* Document machine information and repairs completed on work order, including parts and fluids used.
* Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Mechanical skills
* Trade specific tooling, including hand and pneumatic tools
* Strong computer skills
* Excellent customer service skills
* Ability to perform maintenance functions on equipment
* Excellent communication and written skills
* Strong organizational skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Sales Intern
RDO Equipment Co job in Fort Worth, TX
The Access Your Future Sales Intern will allow this person to gain understanding of the skills necessary to advance into a sales role within RDO Equipment Co. They will learn RDO Equipment Co. processes and procedures used throughout the organization including an understanding of the Parts, Service, Sales, and Management departments. The Access Your Future Sales Intern will serve as a part-time position, typically before the start of a student's senior year in college.
$20 - $23 / hour
Program Incentives:
* Paid summer internship at a store location while attending college.
Specific Duties Include:
* This position will rotate through temporary assignments in the dealership in order to obtain a complete picture of day-to-day duties and responsibilities of all departments and the importance of teamwork within our dealerships.
* Day-to-day duties and responsibilities include but are not limited to; learning relationship development, sales skills, product knowledge, inventory management, company computer systems, processes and procedures.
* Complete the Access Your Future Sales Program curriculum.
* Perform any other special duties as requested by field management or other department personnel to ensure customer satisfaction.
* Demonstrate a willingness to learn.
* Demonstrate a willingness and interest to participate in our Customer Engagement Experience philosophy, and continually display passion around the principals outlined.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* In order to be considered for the Access Your Future Sales Intern path, the student must currently be enrolled in college and available to complete a summer internship
* Must be a self-starter
* Strong communication and interpersonal skills
* Proficient computer skills, including Microsoft Office
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Service Technician
RDO Equipment Co job in Irving, TX
Build a career you're proud of at a company that will invest in your development and reward your ambition. Put your equipment mechanic skills to work as a Service Technician at RDO Equipment Co. When you do, you'll get development opportunities and training as you make your mark on our growing company. Learn more and apply today.
Up to $5,000 Sign-On Bonus for a Limited Time Only!
* Exclusive Offer for Experienced Diesel Technicians*
Terms and Conditions Apply
What's in it For You:
* $27 - $43+ / hour
* Competitive wages and profit-sharing program to match your skills and experience.
* Tool reimbursement program.
* A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
* An opportunity to participate in a career path program that gives you autonomy to manage your own career.
* A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.
Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Irving, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Irving and make your impact today.
What You Will Do:
* Fix machinery skillfully: Diagnose and repair equipment accurately and promptly.
* Use troubleshooting skills: Identify and resolve issues efficiently.
* Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
* Prioritize safety at all times: Follow safety guidelines and procedures.
* Stay up-to-date with evolving technology: Take advantage of company and manufacturer-sponsored training to adapt to changes in technology and learn new skills.
* Keep the shop tidy and organized: Maintain a clean and efficient work environment.
* For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
* Experience in diesel mechanics preferred: Mechanical background or schooling in diesel mechanics.
* Effective communication abilities: Clear and concise, written or verbal, whether partnering directly with customers or within our team.
* Able to work independently and collaboratively: Work well independently and as part of a team.
* Keen attention to detail: Pay close attention to the specifics.
* Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
* People-first culture: In Irving, we take care of our people through regular team-building events and outings.
* Team member support: A supportive team that cares about each other's success and helps one another.
* A culture of safety: Two safety meetings per week and once-a-month safety committee meetings open to all team members.
* A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth - especially for entry-level technicians.
* Shared goals: We strive to take care of our customers across functions. As a store, we take a team approach to meeting these diverse needs.
Account Manager (Trimble)
RDO Equipment Co job in Fort Worth, TX
This individual will develop long term partnerships with our customers to build win/win solutions within an assigned territory and customer list while promoting all aspects of RDO in a professional manner. The Construction Technology Account Manager will be responsible for developing, planning, and executing the strategy for sales of the Trimble product line on/for John Deere Construction Equipment.
Specific Duties Include:
* Use company-provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the sale, volume, territory awareness, participation, and customer satisfaction.
* Effectively understand and use manufacturers' programs and resources to attain acceptable market share levels.
* Sell whole-goods, parts, and service as a customer solution and build long term relationships within their territory to maximize customer and company profitability.
* Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site
* Work in conjunction with Sales Manager and the Sales Support team, responsible for follow-up and expediting of whole good orders.
* Accountable for timely follow up on each sale to ensure customer satisfaction.
* Coordinating and/or communicating with customers and applicable departments ensuring timely delivery.
* Coordinate pickup and delivery of equipment as needed.
* Ensure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values, and that business relationships with all stakeholders are not compromised.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Company.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Bachelor's degree in Construction Management, Civil Engineering, or equivalent experience required
* Trimble Machine Control experience required
* 2+ years of experience in related construction field
* Familiarity with the construction industry, contractors, or both
* Excellent computer skills
* Excellent customer service skills
* Excellent communication skills
* Experience in CAD files creation or 3D modeling preferred
EOE/M/F/Disabled/Veteran
Emerging Markets - Technology Field Technician
RDO Equipment Co job in Irving, TX
This individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.
$70000 - $100000 / year
Compensation & Benefits:
* Average $70,000 to $100,000+ your first year, with top earners well into six figures
* Guaranteed base salary plus commissions
* Comprehensive benefits package and a company vehicle
* Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
* Perform onsite service, installations, and product support across the area of responsibility.
* Install Carlson Machine Control on various customer machines.
* Install GPS base stations.
* Measure up and calibrate machines.
* Train operators on use of Carlson Grade software.
* Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products.
* Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
* Document machine information and repairs completed on work order, including parts and fluids used.
* Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
* Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
* Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
* Monitor customer satisfaction.
* Profile customer's machines, vehicles, and demographic information.
* Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
* Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
* Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
* Provide technology updates and solutions.
* Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
* Experience in GPS or machine control technology is preferred but not required
* Travel expectations: 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday
* Strong computer skills
* Strong communication skills
* Excellent customer service skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Customer Service Advisor
RDO Equipment Co job in Fort Worth, TX
This individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.
$80,000 - $100,000 / year
Compensation & Benefits:
* Average $80,000 to $100,000+ your first year, with top earners well into six figures
* Guaranteed base salary plus commissions
* Comprehensive benefits package and a company vehicle
* Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
* Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products.
* Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
* Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
* Represent the company for the sale of Product Support to customers in a defined sales area.
* Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
* Be aware of competitive activity and competitive products, as well as business and industry trends.
* Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
* Test/operate machinery at customer work site.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
* Strong computer skills
* Strong communication skills
* Excellent customer service skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Rental Sales Professional
RDO Equipment Co job in Fort Worth, TX
This individual will develop long term partnerships with our customers to build win/win solutions within an assigned territory while promoting all aspects of RDO Equipment Co. in a professional manner. $70000 - $100000 / year Compensation & Benefits: * Average $70,000 to $100,000+ your first year, with top earners well into six figures
* Guaranteed base salary plus commissions
* Comprehensive benefits package and a company vehicle
* Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
* Use Company provided systems/tools (i.e. Sales Advantage) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the sale, volume, territory awareness, participation, and customer satisfaction.
* Develop new rental customers & complete all paperwork required to rent to them.
* Responsible for increasing rental utilization in the assigned territory.
* Complete & Document in SAM a minimum number of face to face calls per month.
* Develop a keen awareness of the competition and competitive products, as well as business and industry trends, including rental rates.
* Work in conjunction with Sales Management and Rental Dispatchers to complete rental transactions.
* Accountable for timely follow up on each sale to ensure customer satisfaction.
* Coordinating and/or communicating with customers and applicable departments ensuring timely delivery.
* Coordinate pickup and delivery of equipment as needed.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Prior sales experience and/or training
* Solid understanding of local market conditions
* Strong communication and interpersonal skills required
* Excellent customer service skills
* Excellent computer skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Access Your Future Service Intern
RDO Equipment Co job in Irving, TX
Access Your Future is a sponsorship program for students interested in a career in the equipment industry as a Service Technician. This program provides a career path, educational support and financial incentives to assist you as you attend a college program and begin your career.
$20- $23 / hour
Access Your Future Service Program Incentives:
* Paid internship employment at a sponsoring store while attending college. (Summers, during school breaks, and after class depending on your sponsoring store)
* Company paid tools based on your educational requirements.
* Graduation sign on bonus upon completion of your education and transition to full time work at RDO Equipment Co.
* 4 years of post-graduation financial incentives as you start your Service Technician career with RDO Equipment Co.
Access Your Future Service Program Requirements:
* Must enroll or be attending an approved Heavy Equipment Service, Diesel Technology or other technical service program approved by RDO Equipment Co.
* Maintain a GPA of 3.0 (on a 4.0 scale) while in program.
* Maintain acceptable attendance record while in program.
* Provide a copy of transcripts and diploma to RDO Equipment Co. in order to receive the financial incentive and sign on bonus upon full time employment.
* Adhere to academic policies, rules and regulations set forth by the higher learning center the student is attending.
* Accept full time employment within a RDO Equipment Co. following graduation. Location to be determine based on availability.
Specific Duties Include:
* Partner with mentor to diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
* Document machine information and repairs completed on work order, including parts and fluids used.
* Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Mechanical skills
* Trade specific tooling, including hand and pneumatic tools
* Strong computer skills
* Excellent customer service skills
* Ability to perform maintenance functions on equipment
* Excellent communication and written skills
* Strong organizational skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Sales Intern
RDO Equipment Co job in Fort Worth, TX
The Access Your Future Sales Intern will allow this person to gain understanding of the skills necessary to advance into a sales role within RDO Equipment Co. They will learn RDO Equipment Co. processes and procedures used throughout the organization including an understanding of the Parts, Service, Sales, and Management departments. The Access Your Future Sales Intern will serve as a part-time position, typically before the start of a student's senior year in college.
$20 - $23 / hour
Program Incentives:
Paid summer internship at a store location while attending college.
Specific Duties Include:
• This position will rotate through temporary assignments in the dealership in order to obtain a complete picture of day-to-day duties and responsibilities of all departments and the importance of teamwork within our dealerships.
• Day-to-day duties and responsibilities include but are not limited to; learning relationship development, sales skills, product knowledge, inventory management, company computer systems, processes and procedures.
• Complete the Access Your Future Sales Program curriculum.
• Perform any other special duties as requested by field management or other department personnel to ensure customer satisfaction.
• Demonstrate a willingness to learn.
• Demonstrate a willingness and interest to participate in our Customer Engagement Experience philosophy, and continually display passion around the principals outlined.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
• In order to be considered for the Access Your Future Sales Intern path, the student must currently be enrolled in college and available to complete a summer internship
• Must be a self-starter
• Strong communication and interpersonal skills
• Proficient computer skills, including Microsoft Office
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Heavy Equipment Field Mechanic
RDO Equipment Co job in Irving, TX
Up to a $5,000 Sign On Bonus for a Limited Time Only! *Exclusive Offer for Experienced Diesel Technicians* **Terms and Conditions Apply**
This individual will operate a mobile service vehicle and travel to customer locations to perform in-field, machinery diagnostics and repairs as required. These repairs will consist of, but are not limited to, complete component removal, disassembly, and reconditioning, following prescribed technical manual procedures. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion.
$32 - $43+ / hour
Compensation & Benefits:
Eligible for profit sharing which is based on department profitability and individual performance
Comprehensive benefits package
Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
• Perform in-field machinery diagnostics and repairs as required.
• Serve as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
• Excellent mechanical skills
• Trade specific tooling, including hand tools and pneumatic tools
• Current and valid driver's license as outlined in company policy manual
• CDL license preferred; Ability to obtain CDL license is required. Company paid CDL assistance offered
• Ability to assemble and perform maintenance functions on equipment
• Strong computer skills
• Excellent customer service skills
• Excellent oral and written communication skills
• Strong organizational skills
• Graduation from related diesel technology program (preferred)
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
#RDOService1
Rental Technician
RDO Equipment Co job in Irving, TX
Up to a $5,000 Sign On Bonus for a Limited Time Only! * Exclusive Offer for Experienced Diesel Technicians* Terms and Conditions Apply This individual will be responsible for the inspections and minor repairs of machinery at high levels of quality. Their work must be completed in a safe, professional and timely manner. Duties include initial rental in inspections, completing equipment condition reports, damage inspections, performing basic maintenance tasks, diagnose basic service issues, minor repairs, and testing the safety and operational capabilities of all rental equipment.
$25 - $29 / hour
Compensation & Benefits:
* Eligible for profit sharing which is based on department profitability and individual performance
* Comprehensive benefits package
* Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
* Initial machine inspection reports and damage inspections.
* Perform basic maintenance tasks as assigned by the supervisor.
* Diagnose service issues, perform minor repairs, and verify the operation and safety of all rental fleet.
* Document machine information and repairs completed on work order, including parts and fluids used.
* Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
* Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
* Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
* Working in a fast-paced and sometimes multi-directional environment
* Ability to take direction and complete assigned tasks
* Attention to detail and sense of urgency in completing tasks
Job Requirements:
* Mechanical or equipment operation experience is a plus
* Knowledgeable in the operation, maintenance and basic mechanical repair of construction machinery
* Trade-specific tooling, including hand and pneumatic tools
* Strong computer skills
* Excellent customer service skills
* Ability to perform maintenance functions on equipment
* Strong oral and written communication skills
* Strong organizational skills
* High school diploma or equivalent is required
* Associates degree or certificate from technical school preferred
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship