Parts Manager
Parts manager job at RDO Equipment Co.
Make a difference from day one at RDO Equipment Co. When you join our team, you'll work with the heavy equipment industry's best parts, service and salespeople to solve customer issues and grow your career. If you're looking for an opportunity to use your expertise to make an impact every day, apply now!
What's in it For You:
* $75,000-90,000 / year
* 24% bonus potential
* A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
* A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.
Join RDO Equipment Co. in Missoula, where you'll enter a team of people passionate about heavy construction and agriculture machinery, parts and service. As one of our Mountain Construction stores, the Missoula team supplies and services machinery from manufacturers like John Deere and Wirtgen. In the Midwest, this machinery is vital to progress within industries like mining, construction and oil and gas. Join our team and make an impact on the Missoula community and beyond.
Specific Duties Include:
* Demonstrate leadership in all aspects of the Parts Department and the store.
* Coach and mentor Parts Department employees on a regular basis with regards to efficiency, productivity, and profitability.
* Ensure customer satisfaction. Work with the parts team to know the customer's current and future expectations and work with all store departments to resolve customer concerns.
* Utilize company manuals and guidelines to administer parts department policy and process.
* Manage the proper process regarding the ordering, distribution, and receipting of parts.
* Oversee the accurate recording of parts transactions, including lost sales.
* Partner with Central Parts Ordering to maintain stocking levels that meet or exceed customer expectations.
* Oversee monthly cycle counting process and make appropriate adjustments while practicing "zero tolerance" inventory control.
* Maintain the retail sales floor and displays to show the store in a professional manner.
* Review monthly receivables with the General/Store Manager. Establish collection plans and monitor aggressively.
* Create and monitor annual parts department goals and budget, in alignment with the organization's financial and operational objectives.
* Manage parts department by the regional benchmarks established. Identify variances from the benchmarks and take corrective action.
* Understand and communicate the quarterly Profit Sharing program to employees.
* Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
* Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
* Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
* Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
* Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
* Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Previous supervisory/management experience
* Industry and/or retail parts experience
* Excellent customer service skills
* Excellent oral and written communication skills
* Strong computer skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Welding /Manufacturing Shop Manager
Houston, TX jobs
American Western Steel is a fast-growing pre-engineered manufacturing and structural steel company.
We are looking for an experienced shop manager to lead day-to-day operations, improved productivity, and guide a team of fabricators, welders and machine operators.
Position overview: The Shop manager oversees all shop operations, including productions, planning, scheduling, workforce management, safety, quality control, equipment management, this role requires strong leadership skills and hands-on knowledge of welding and fabrication processes.
Key Responsibilities:
#1 Manage daily shop operations and ensure production goals are met
#2 Supervise welders, fabricators, general labors and machine operators
#3 Enforce quality control standards and inspect finished products
#4 Maintain a safe work environment and enforce OSHA standards
#5 Monitor inventory of materials, consumables, and shop supplies
#6 Oversee maintenance of shop equipment
#7 Improve workflow efficiency and identify areas of process optimization
#8 Help onboard and train new employees
Qualifications:
#1 5-plus years of experience in welding fabrication; 3 years of leadership /supervisory role
#2 Strong understanding of MIG, TIGF, and FCAW welding processes
#3 Ability to read blueprints, shop drawings and weld symbols
#4 Excellent communication skills and team leadership skills
#5 Strong problem-solving skills and decision-making skills
Benefits:
Competitive salary (DOE) plus end of year bonus
Overtime potential
Health insurance options
Paid Holiday and PTO
How to apply:
Apply online or come to our shop and apply in person, we prefer the old school way of coming to our shop to apply
Regional Parts Manager
New Home, TX jobs
Territory: Texas
Travel: Around 50% of time travelling, company vehicle provided!
Establishes and refines distribution for aftermarket parts related to all Terex AWP products. Ensures continued business growth in assigned region, by targeting each marketplace and identifies the best companies to develop the parts business. Coordinates development efforts with other Genie functions and escalates issues related to Genie parts. Trains Genie customers on the Genie aftermarket parts value proposition and assists in identifying new business opportunities for the parts business.
What you'll do
Provides customers with information on parts usage, trends, and service level
Formally communicates to dealers on all appropriate matters
Ensures continued business growth in assigned region and accounts
Identifies potential new customers and products
Contacts existing customers on a regular basis
Coordinates development efforts with other Genie functions such as machine sales, customer service, marketing, operations, and warranty
Ensures customers understand Genie parts and warranty processes
Trains customers on products, service, warranty, and technical supports
Assists customers with business planning and development of Genie parts business
Collects feedback on products and services and conveys information to relevant team members for research and consideration
Presides at trade shows, coordinating business development and educational activities with assigned customers and contacts
Keeps accurate record of customer communications
Maintains a high professional image and appearance with self and Genie vehicles
Controls expenses per agreed-upon budget
Performs other duties as assigned that support the overall objective of the position
What you'll bring
Basic Qualifications
Bachelor's degree in relevant field, or combination of education and experience
Five years of related experience in a commercial support customer-facing role, Parts, and/or the Aerial Work Platform industry
Preferred Qualifications
Results oriented
Passionate about sales support and negotiations
Problem Solver
Capable of working independently
Able to adapt to a changing environment and handle multiple priorities
Experienced in planning and implementing sales support strategies
At ease initiating contacts and establishing long-lasting, mutually beneficial relationships
Advanced writing skills to prepare proposals and business correspondence
At ease presenting
Proficient in compiling and analyzing data to find trends
Proficient in computer usage (Word, Excel, E-Mail, etc.)
Salary: The salary range for this position is $101,000 - 118,000 USD. The salary range may be higher or lower depending on the applicant's location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
Why join us
We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
We are committed to helping team members reach their full potential.
Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401K, life insurance, LinkedIn Learning.
For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
About Terex:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at **********************************
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The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Auto-ApplyParts Manager
Cheyenne, WY jobs
Job Details Cheyenne, WY Full Time $65000.00 - $70000.00 Base+Commission/year ManagementDescription
Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively manages department personnel.
Essential Functions:
Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
Assist as needed in all areas within the Parts Department
Promotes and merchandises parts and accessories in conjunction with other store locations
Creates annual Parts Department goals, in alignment with the organizational goal's
Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and follows proper counter procedures
Using CDK or Vendor websites submits all parts warranty and daily claims and monthly returns within the required time frame to receive maximum credit
Maximizes use of all order discount programs to achieve management stock order goals regarding turns and fill rates
Ensures all department tools, equipment and vehicles are in good working order and maintains safety policies and procedures.
Manages recruiting, staffing and employee development activities for employees reporting to this position
Duties & Responsibilities
Projects a positive company image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner; displays a professional attitude while complying with company policies and procedures.
Maintain a clean, orderly and professional work area.
Perform other duties as directed.
Qualifications
Qualifications: Experience, Education, and Skills
5+ years experience in Parts Department operations
Will be required to take all vendor basic and core training outlined for Parts Manager position as well as ensure each parts employee achieves proper training as directed by the corporate manager.
Experience effectively leading others
Ability to use standard desktop applications such as Microsoft Office, Excel and internet functions
Ability to write and speak effectively to individuals and groups
Basic understanding of financial principles relative to Parts Department operations
Ability to analyze, manage and interpret internal reports and Parts Department Management Tools
Ability to work extended hours as needed for department
Excellent customer service skills
High School Diploma or equivalent experience
Additional Locations: Requisition ID: 24528 For over 45 years, Capacity/Laymor has been the trusted yard truck manufacturer for ports and railway hubs around the world. Though heavy and lighter hauling needs are different, Capacity/Laymor trucks are designed and built to be relentless performers. Capacity/Laymor trucks is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.
The Parts Manager is responsible for managing all aspects of Service, Parts, Warranty Work, Warranty Processing, Service Bulletins, NHTSA recalls, and the Technical Assistance Center (TAC).
Responsibilities:
Responsibility for aftermarket P&L, including profitability and business growth initiatives.
Plans operations in accordance with facility budget.
Ensures timeliness and accuracy of key performance metrics (utilization, TAC log, etc.).
Works with other REV BUs to collaborate on multi-site issues/opportunities.
Service Operations
Develops and implements strategies to grow customer-pay service operations (both in house and mobile service).
Manages planning, production, profitability, quality and safety of staff associates to meet company goals and requirements.
Monitors, analyzes and improves work process to achieve higher efficiencies and cost savings.
Formulates and maintains quality control objectives and procedures to maximize repair quality and minimize costs.
Ensures compliance with federal, local and corporate standards to meet requirements.
Implements reports that measure productivity, labor hours/utilization, and customer satisfaction.
Develops recommendations for capital improvements, including equipment and facilities, to ensure productivity.
Aftermarket Parts Operations
Develops strategies to maximize sales and gross margin, including distribution, pricing, marketing and loyalty programs.
Ensures adequate parts inventories to supply aftermarket needs of dealers and customers, while balancing budgeted levels of Net Working Capital
Maintains appropriate staffing level and training to promptly respond to all parts related inquiries, including calls, email messages and on-line inquiries.
Warranty Processing
Ensures that warranty claims are appropriately reviewed, processed, paid and recorded.
Works with Quality, Production, Engineering, and Purchasing to report and mitigate trends in delivered quality and defects.
Technical Assistance Center (TAC)
Manages and directs the TAC associates to ensure dealers are provided technical assistance and warranty authorizations to cost effectively provide high quality repairs for our customers.
Maintains an active TAC log to ensure open technical requests are addressed as promptly as possible. Develops metrics around TAC responses.
Coordinates with other departments/personnel, or suppliers, to ensure open TAC issues are resolved as efficiently, and expeditiously, as possible.
Develops, schedules, and promotes specific service training for our dealers and select customers.
Manages all aspects of Technical Service Bulletins, NHTSA recalls, and other aftermarket related communications.
Other assignments as designated by the President
The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and/or training as requested by your line manager.
Requirements (education, experience, travel, physical, work environment):
Bachelor's Degree in Business Administration / Management
Three or more years-experience managing a large workforce in an aftermarket capacity
Familiarity with business and financial principles
Knowledge of organizational effectiveness and operations management
Leadership development and coaching skills ability.
Mechanical aptitude and systems knowledge.
Proficient in Microsoft office: Word, Excel, Power Point
Excellent customer service and communication skills (written and verbal)
Critical Thinking and Problem-Solving skills
Ability to lead change
Must be willing to travel, overnights and regionally when required.
REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.
NOTICE FOR CALIFORNIA RESIDENTS
Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.
Confidential: Parts Manager
Denton, TX jobs
Job Description
A successful, high volume dealership is seeking an experienced Parts Manager with a background in the RV or automotive industry. This leadership role is responsible for overseeing all aspects of the parts department, including inventory management, vendor relations, staff development, and customer service. The ideal candidate is highly organized, detail-oriented, and skilled at balancing cost control with exceptional internal and external customer support.
Key Responsibilities
Parts Department Operations
Oversee daily operations of the parts department, including ordering, stocking, and distribution of parts.
Maintain accurate and organized inventory records to ensure parts availability for both service and retail customers.
Partner closely with service technicians and advisors to support timely repairs and maintenance.
Inventory Management
Monitor inventory levels and adjust stock to avoid shortages or overstock.
Manage ordering from vendors, ensuring timely deliveries and minimal downtime for the service department.
Conduct regular inventory audits and implement controls to minimize shrink and optimize storage.
Vendor & Supplier Relations
Build and maintain strong relationships with suppliers and manufacturers.
Negotiate pricing and terms to support profitability and competitiveness.
Resolve issues related to delayed, incorrect, or defective shipments and stay current on new products and promotions.
Team Leadership & Development
Lead, train, and manage parts department staff, including counter personnel and inventory specialists.
Conduct regular performance reviews and provide ongoing coaching and development.
Set clear goals and KPIs for the department and monitor team performance.
Customer Service & Sales
Provide professional, responsive service to both internal (technicians, service) and external (retail) customers.
Assist customers in identifying correct parts and suitable alternatives.
Implement strategies to grow parts sales, including upselling accessories, add-ons, and upgrades.
Financial Management
Prepare and manage the parts department budget with a focus on profitability and cost control.
Monitor sales performance, pricing, and gross profit margins to ensure financial targets are met.
Analyze sales trends and customer demand to identify growth opportunities and optimize stock.
Reporting & Compliance
Maintain accurate records of parts sales, returns, and warranty claims in line with company and manufacturer guidelines.
Generate reports on inventory turnover, sales, and profitability for leadership review.
Ensure compliance with safety and environmental regulations related to parts storage, handling, and disposal.
Continuous Improvement
Stay current on industry trends, new products, and best practices in parts management.
Identify and implement process improvements to enhance efficiency and customer experience.
Qualifications
Previous experience as a Parts Manager or in a similar role in the RV, automotive, or related dealership environment.
Strong knowledge of parts, accessories, and related systems, with the ability to identify and source components.
Excellent organizational and inventory management skills.
Proven leadership ability with experience managing and developing a team.
Strong communication and customer service skills with the ability to handle inquiries and resolve issues effectively.
Proficiency with parts management/inventory software and Microsoft Office Suite.
Experience managing vendor relationships and negotiating favorable terms.
Solid financial acumen, including budgeting, sales forecasting, and profit analysis.
Education
High school diploma or equivalent required; additional technical certifications or a degree in business, automotive/RV technology, or related field preferred.
Benefits
Competitive salary and performance-based bonuses
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Opportunities for ongoing training and career advancement
Why Apply?
This is a confidential opportunity to step into a key leadership role within a growing, performance-driven organization. If you're looking for a role with strong support, clear impact, and long-term growth potential, this could be an excellent next step in your career.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, or disability status. Candidates must be authorized to work in the U.S. Pre-employment background checks, driving record reviews, and drug screening may be required.
Parts Manager
Lemmon, SD jobs
About Us:
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.
About the Position:
Department: Parts
Reports to: General Manager
Supervises: Parts Counter Salesperson, Shop Parts Counter, CSR, and other Parts Staff
Purpose:
Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Develops, communicates, enforces, and monitors effective Parts Department processes to ensure internal and external customer satisfaction.
Promotes and merchandises parts and accessories in conjunction with other store locations.
Submits all parts warranty, overage/shortage claims, PD5 claims, recall claims, scrap returns, and return claims within the required time frame to receive maximum credit.
Ensures all department tools, equipment and vehicles are in good working order.
Manages recruiting, staffing and employee development activities for employees reporting to this position.
Knowledge, Skills, and Abilities:
3+ years experience in Parts Department operations.
Experience leading others.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to write and speak effectively to individuals and groups.
Basic understanding of financial principles relative to Parts Department operations.
Ability to analyze and interpret internal reports.
Ability to work extended hours and weekends.
Excellent customer service skills.
High School Diploma or equivalent experience.
Parts Sales Counterperson
Concord, CA jobs
Job DescriptionPAPE' MATERIAL HANDLING, INC. - CONCORD, CAPARTS SALES COUNTERPERSON:
Do you love working in a positive, high-energy environment? Do you love providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Material Handling, the premier capital equipment dealer in the West, is adding to their Parts team in Concord, CA.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
In the Parts Counter Sales role, you will work with customers in person and on the phone to ensure they get the parts they need for their equipment. Every day you will determine customer parts needs through the use of literature, computer programs, and parts knowledge, and recommend parts or services to the customer. To thrive in this role, you must be excellent at maintaining and building relationships with customers and have a winning attitude.
WHAT YOU NEED:
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Verifiable parts counter experience or applicable mechanical/service experience.
Knowledge of parts inventory.
Ability to communicate effectively with customers by telephone and in person, in an effort to sell company parts and other services.
Above-average organizational skills.
Compensation: $22-32/hr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Parts Sales Counterperson
Gilroy, CA jobs
PAPE' MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION - GILROY, CA PARTS SALES COUNTERPERSON I: Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you! Pape' Machinery, Inc., a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
In the Parts Sales Counterperson I role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts-when they need them most.
Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations. You will use a combination of product literature, specialized software systems, and your own growing knowledge of parts and equipment to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.
This role isn't just about moving parts-it's about building trust. We're looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.
WHAT YOU NEED:
* Verifiable parts counter experience or applicable mechanical/service experience.
* Basic knowledge of parts inventory.
* Self-motivation and assertive drive.
* Ability to perform at a high level in a fast-paced and team-oriented environment.
* Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
* Above-average organizational skills.
Compensation: $ 20.59-34.76/hr (Depending on Experience)
(This position is covered by a collective bargaining agreement)
Why work for Pape':
* Competitive pay based on your skills, training and experience level.
* Great benefits including healthcare and pension.
* Advancement - Pape' is a dynamic, growth oriented organization with a focus on promoting from within.
* Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
* Equipment - We have the largest equipment inventory in the West and an unparalleled parts inventory!
* Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
* Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Parts Manager
Stanley, ND jobs
About Us:
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.
About the Position:
Department: Parts
Reports to: General Manager
Supervises: Parts Counter Salesperson, Shop Parts Counter, CSR, and other Parts Staff
Purpose:
Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Develops, communicates, enforces, and monitors effective Parts Department processes to ensure internal and external customer satisfaction.
Promotes and merchandises parts and accessories in conjunction with other store locations.
Submits all parts warranty, overage/shortage claims, PD5 claims, recall claims, scrap returns, and return claims within the required time frame to receive maximum credit.
Ensures all department tools, equipment and vehicles are in good working order.
Manages recruiting, staffing and employee development activities for employees reporting to this position.
Knowledge, Skills, and Abilities:
3+ years experience in Parts Department operations.
Experience leading others.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to write and speak effectively to individuals and groups.
Basic understanding of financial principles relative to Parts Department operations.
Ability to analyze and interpret internal reports.
Ability to work extended hours and weekends.
Excellent customer service skills.
High School Diploma or equivalent experience.
Automotive Parts Counterperson
Coolidge, AZ jobs
At Garrett Motors we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Garrett Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from us through the years.
Benefits
Medical
Dental
Vision
401K
Paid Vacation
Discounts on Products and Services
Great Work Schedule- No Saturdays!
Responsibilities
Receiving and processing all parts orders
Understand and control of parts inventory
Creating bin locations for new stock
Notify customers on parts arrival.
Notify of shortage & damage discrepancies
Processing accessories and shelving them
Prepare items for returns and shipping
Separating orders for each dealership
Deliver parts to a second location
Light Forklift duties
Processing Warranty scrap
Keeping things in neat and orderly fashion
Follow all company safety policies and procedures.
Understand and follow federal, state and local regulations applicable to industry.
Qualifications
Willing to work 7:350am to 5:30pm weekly, and until 7pm every 3rd Tuesday & Thursday.
Self-starter mentality and ambitious spirit preferred
Phenomenal communication skills with customers and team members
Professional, well-groomed personal appearance
Clean driving record and valid driver's license
Previous automotive parts experience, preferably at a GM dealership
Spanish speaking is a big plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyParts Sales Counterperson I
El Cajon, CA jobs
DITCH WITCH WEST - EL CAJON, CA PARTS SALES COUNTERPERSON I: Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you! Ditch Witch West, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
In the Parts Sales Counterperson I role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts when they need them most.
Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations. You will use a combination of product literature, specialized software systems, and your own growing knowledge of parts and equipment to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.
This role isn't just about moving parts-it's about building trust. We're looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.
WHAT YOU NEED:
* Verifiable parts counter experience or applicable mechanical/service experience.
* Basic knowledge of parts inventory.
* Self-motivation and assertive drive.
* Ability to perform at a high level in a fast-paced and team-oriented environment.
* Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
* Above-average organizational skills.
Compensation: $21.19-29.66/hr (Depending on Experience)
Why work for Pape':
* Competitive pay based on your skills, training, and experience level.
* Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
* Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
* Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
* Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
* Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
* Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
* Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Parts Sales Counterperson
Rohnert Park, CA jobs
PAPE' MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION - ROHNERT PARK, CA PARTS SALES COUNTERPERSON I: Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you! Pape' Machinery, Inc., a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
In the Parts Sales Counterperson I role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts-when they need them most.
Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations. You will use a combination of product literature, specialized software systems, and your own growing knowledge of parts and equipment to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.
This role isn't just about moving parts-it's about building trust. We're looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.
WHAT YOU NEED:
* Verifiable parts counter experience or applicable mechanical/service experience.
* Basic knowledge of parts inventory.
* Self-motivation and assertive drive.
* Ability to perform at a high level in a fast-paced and team-oriented environment.
* Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
* Above-average organizational skills.
Compensation: $23.07-41.95/hr (Depending on Experience)
(This position is covered by a collective bargaining agreement)
Why work for Pape':
* Competitive pay based on your skills, training and experience level.
* Great benefits including healthcare and pension.
* Advancement - Pape' is a dynamic, growth oriented organization with a focus on promoting from within.
* Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
* Equipment - We have the largest equipment inventory in the West and an unparalleled parts inventory!
* Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
* Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Parts Sales Counterperson 1
Tangent, OR jobs
PAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - TANGENT, OR PARTS SALES COUNTERPERSON I: Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you!
Pape' Machinery, Inc., a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
In the Parts Sales Counterperson I role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts when they need them most.
Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations. You will use a combination of product literature, specialized software systems, and your own growing knowledge of parts and equipment to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.
This role isn't just about moving parts-it's about building trust. We're looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.
WHAT YOU NEED:
* Verifiable parts counter experience or applicable mechanical/service experience.
* Basic knowledge of parts inventory.
* Self-motivation and assertive drive.
* Ability to perform at a high level in a fast-paced and team-oriented environment.
* Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
* Above-average organizational skills.
Compensation: $20+/hr (Depending on Experience)
Why work for Pape':
* Competitive pay based on your skills, training, and experience level.
* Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
* Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
* Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
* Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
* Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
* Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
* Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Parts Supervisor
Colfax, WA jobs
PAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - COLFAX, WA PARTS SUPERVISOR: Do you love helping people learn and grow? Are you a leader? Do you love providing a great experience for customers? If you answered yes to these questions, we would love to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a supervisor to lead their parts team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As our Parts Supervisor, you will be responsible for the supervision and management of all parts processes, financials, team development, and customer satisfaction. Every day you will monitor the department's freight expenses, inventory levels, file claims, assist customers with their purchases in person and over the phone, receive freight and enter it into inventory, and most importantly, ensure that our customers have an excellent experience and get the parts they need for their equipment. To thrive in this role, you must be a great leader, and have the ability to foster good relationships with both customers and other team members.
WHAT YOU NEED:
* Strong leadership skills with proven experience.
* 3 or more years of inventory management experience.
* Knowledge of Agricultural equipment parts and services.
Compensation: $80,168-89,969/yr (Depending on Experience)
Why work for Pape':
* Competitive pay based on your skills, training, and experience level.
* Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
* Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
* Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
* Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
* Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
* Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
* Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Parts Sales Counterperson 1
Ellensburg, WA jobs
PAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - ELLENSBURG, WA PARTS SALES COUNTERPERSON I: Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you!
Pape' Machinery, Inc., a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
In the Parts Sales Counterperson I role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts when they need them most.
Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations. You will use a combination of product literature, specialized software systems, and your own growing knowledge of parts and equipment to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.
This role isn't just about moving parts-it's about building trust. We're looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.
WHAT YOU NEED:
* Verifiable parts counter experience or applicable mechanical/service experience.
* Basic knowledge of parts inventory.
* Self-motivation and assertive drive.
* Ability to perform at a high level in a fast-paced and team-oriented environment.
* Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
* Above-average organizational skills.
Compensation: $18.50-26.50/hr (Depending on Experience)
Why work for Pape':
* Competitive pay based on your skills, training, and experience level.
* Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
* Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
* Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
* Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
* Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
* Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
* Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Old Town Temecula Harley Davidson Full Time Parts Sales Advisor
Temecula, CA jobs
Job DescriptionFull Time Parts Sales Advisor Qualifications · Excellent communication skills · Ability to meet company's production and quality standards · Grasping/grabbing with hands · Actively seek and obtain a thorough knowledge of parts history, merchandise and motorcycle service
Responsibilities
· Ability to read and comprehend instructions and information
· spend time indoors in air-conditioned areas
· Bending, twisting and/or stooping
· Kneeling and/or Squatting
· on a regular basis
· Lifting
· 25 lbs to 50 lbs
· Reaching and/or lifting overhead
· Repetitive hand/finger movement
· on a regular basis
· Pushing and Pulling
· on a regular basis
· Devote himself/herself to insuring satisfaction to customers
· Determine management, production and quality requirements by asking questions and listening
· Attend company meetings as required
· Maintain a follow-up system that encourages follow through with assigned projects
· Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
· Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
· Understand the terminology of the business and keep abreast of technology changes in products and services
· Know and understand the federal, state and local requirements which govern the company's business
· Follow lawful directions from supervisors
· Understand and follow work rules and procedures
· Participate in performance management
· Interact well with others and be a positive influence on employee morale
· Uphold the company's non-disclosure and confidentiality policies and agreements
· Work evening, weekend and holiday work hours as required
· Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job
· Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements
· Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job
· Provide information regarding the associated cost of parts required on repair orders
· Keep inventory control system and parts catalogue up to date
· Inform service personnel when back ordered or special order parts are received
· Accept and follow through on lawful directions from supervisors
· Be polite and friendly, greet customers promptly and deliver exceptional customer service
· Be able to communicate this knowledge
· Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories
· Work with multiple customers at once if needed while still providing individual customer satisfaction
· Keep customer mailing lists up to date
· Work with customers to determine parts and accessories needs and explore merchandise in catalogues
· Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer's initial purchase
· Conduct telephone transactions courteously and promptly
· Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales
· Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
· Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases
· In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory
· Prepare the product for presentation on the showroom floor
· Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers
· Become proficient and familiar with computer systems necessary for parts and accessories management
· Periodically carry out physical inventory of merchandise
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Parts Counter Advisor
Murray, UT jobs
ICM Solutions is seeking a reliable and customer-focused Parts Counter Advisor to join our team in Salt Lake City, UT. This full-time, benefited position provides customers with parts solutions while contributing to a positive and energetic environment. Prioritize safety in every aspect of the job. Assist customers at the will-call counter with accuracy and efficiency. Respond to phone and walk-in inquiries, providing knowledgeable parts solutions.
**Duties & Responsibilities:**
+ Research and identify parts for a customer with associated part systems, create and manage orders for a customer.
+ Advise customer on substitution of part when replacement is not available.
+ Proactively pursue need by dates to manage emergency fees and freight charges.
+ Research and procure all will call parts for walk in customers.
+ Provide answers and solutions to customer questions for will call orders including back ordered parts, shipping and logistic questions, updated parts questions etc.
+ Proactively manage customer expectations related to back orders.
+ Perform warehouse journeyman and parts specialist duties as required.
+ Pull, pack and release of parts orders as needed.
+ Participate in phone soft skill monthly training.
+ Participate and complete training as required or as is available.
+ Work daily customer back-order queue. (EMBO report)
+ Process 30-day returns.
+ Process and stage customer orders.
+ Performs all other duties as needed.
Requirements
+ A continuous commitment to working safely.
+ Willing to promote a teamwork attitude working closely with all departments throughout the company
+ Customer Service Proficiency/Aptitude: Ability to add value to our products and service. Build relationships between our dealership and customers.
+ Strategic Organization: Need to have the ability and self-discipline to use time, energy, resources, etc. in an effective way to achieve department and company objectives.
+ Takes Initiative: Ability to envision and understand a described goal, objective, concept, or strategy and takes the initiative to get there.
+ Communication: Ability to work and communicate well with co-workers and customers. Reacts well under pressure.
+ Understands the urgency of our industries and the need for getting their equipment repaired as quickly as possible
+ Understands problem ownership. When given a problem will take ownership of it and determine a solution for the customer while maintaining the integrity of the ICM team
+ Pass pre-employment drug screen and background check
+ Must have a clean driving record
**Preferred Qualifications:**
+ Training or background in customer service phone skills
+ Experience in customer facing roles
+ Experience in the aggregate industry
__________________________________________________________________________________________________________________
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Experienced Parts Advisor
Vacaville, CA jobs
Job DescriptionAs an automotive parts counterperson, you will work at Vacaville Nissan Parts Department to sell parts, provide customer service, and maintain inventory. Dealership parts experience needed. Punctuality and attendance is a MUST.
Returns and exchanges: Process returns and exchanges, and examine parts for damage
Billing: Ensure all billing for purchases is accurate and complete
Communication: Work with the body shop to ensure all parts are ordered, and notify customers upon delivery
Records: Keep records of repair orders, invoices, and insurance estimates
Workspace: Maintain a clean and professional workspace
Customer service: Assist customers in selecting parts, answer phone calls, and provide price quotes
Sales: Promote parts sales and specials, and process payments from customers
Inventory: Take inventory of stock, refill inventory daily, and report out-of-stock parts to the parts manager
Orders: Pull orders from stock, follow up on backorders, and track shipments
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Assistant Merchandiser
San Francisco, CA jobs
Job Description
Iconic. Approachable. Connected. These are some of the ideas that guide our every day at Janie and Jack. We set ourselves apart with outstanding quality and great care for every detail, from our clothing to our customer service to the people we work with. Are you ready to be a part of the Janie and Jack story?
About the job
The Assistant Merchandiser is responsible for supporting the seasonal product development process. The Assistant Merchandiser will provide critical reporting and analysis as it relates to current business objectives and will participate in the development and execution of different product groups. This person will perform in-season and hindsight analysis of selling trends by department and line as well as by classification, including size, color, silhouette, fashion, basics, hot/cold climates, and regional recaps.
What you'll do
Support the Merchandising team in building assortment through style creation and maintenance in all merchandising tools.
Maintain and run reports weekly and as needed by the merchant team.
Support the Merchant team with reporting on business on a weekly, monthly, and quarterly basis, including hindsighting in preparation for upcoming seasons.
Work with the Manager to perform competitive shopping analysis, as well as update and maintain seasonal competitive shopping reports.
Identify business opportunities and risks in season through analyzing and communicating sales performance, gathering marketplace information.
Work with the Manager to perform seasonal competitive pricing analysis, as well as update and maintain seasonal competitive shopping reports
Complete seasonal projects for merchants.
Ensure accuracy and efficiency with intensive data management during peak times.
Assist with Sample management as needed, act as backup for the Sample Coordinator.
Participate in store communications as necessary, providing product information and helping to resolve issues.
What you'll bring
BA/BS degree required with a minimum of 1 year of hands-on merchandising experience.
Possess strong analytical skills and proficiency working with numbers.
A natural storyteller-brings ideas to life through clear, compelling communication and presentation.
Able to build trusted partnerships across teams, aligning and inspiring others to move forward together.
Tackles challenges with creativity and clarity, delivering smart, actionable solutions.
Possesses excellent written and oral communication skills, coupled with strong organizational skills.
Ability to follow projects/tasks to completion.
PC skills required; including experience with Word and Excel applications.
Must enjoy working in a fast-paced, dynamic environment and must have the ability to work with all levels within the organization.
Why You'll Love Working Here
The Product: Outstanding collections you'll be proud to represent -plus, an irresistible employee discount. The People: Join a team known for our incredible talent, camaraderie, and support. The Experience-build a rewarding career with a respected children's brand.
Let's Talk Perks!
Employee discount at Janie and Jack
Paid holidays + Flexible time off
Generous Health Savings Account (HSA) employer contributions
Flexible Spending Accounts and commuter benefits
Life insurance
Extensive 401(k) plan with company matching
Medical, dental, and vision insurance*
Employee Assistance Program: financial, legal emotional work/life counseling, health, and wellness, and travel resources
Actual starting pay for this role is determined by a wide array of factors including but not limited to qualifications, experience, relevant skills, education, and geographic location. Employees are offered a variety of benefits to empower them with the resources and flexibility they need to enjoy success on the job and to live a healthy life. Full-time employees are eligible for medical insurance, dental insurance, vision insurance, health and dependent care FSA, life/ad&d insurance, short term and long term disability, commuter benefits, pet benefits, tuition reimbursement, paid time off and 401(k) including matching. All employees are eligible for employee discounts and EAP Resources. All regular, full-time Brand Support Center employees are eligible for the annual discretionary bonus plan.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.