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Service Administrator jobs at RDO Equipment Co. - 190 jobs

  • Service Admin - Global Service NA

    Delta Electronics Americas 3.9company rating

    Plano, TX jobs

    Who we are: Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure. About the role: The Service Administrator provides administrative and operational support to the Global Service Department by managing service orders, coordinating material procurement, and supporting billing activities. This role ensures accuracy, timeliness, and compliance in service-related transactions while supporting project teams and maintaining efficient service operations. Key responsibilities: • Create and process SAP service orders for the Service Department, ensuring accuracy and completeness of required information. • Order parts and materials for service and project-related activities in accordance with approved requirements and timelines. • Track material orders and coordinate delivery to support project schedules. • Request and follow up on invoices for completed service and project work to support timely billing and revenue recognition. • Maintain accurate service and project documentation, including purchase orders, invoices, and order records. • Coordinate with Project Managers, Field Service, Procurement, and Finance teams to ensure smooth workflow and issue resolution. • Support reporting and administrative tasks related to service operations as needed. Minimum Qualifications: Education & Experience: • High school diploma or equivalent required; associate degree or relevant coursework preferred. • Previous administrative experience in a service, operations, or project support role preferred. • Experience working with SAP or similar ERP systems is a plus. Skills & Competencies: • Strong attention to detail and accuracy. • Ability to manage multiple tasks and meet deadlines. • Basic understanding of purchasing and invoicing processes. • Effective communication and organizational skills. • Proficiency in Microsoft Office applications. Required: • Project Management certification (PMP, CAPM, or equivalent) or demonstrated equivalent project management experience. Preferred Qualifications: • Ability to work extended periods at a desk using a computer and telephone. • Ability to work in confined spaces, distinguish colors, stand, bend, reach, climb, and lift up to 45 lbs. • Willingness to travel domestically and internationally as required. Benefit at Delta Electronics Americas: Life at Delta EEO Statement: Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic. Actual pay will depend on factors such as location, skills, experience, market conditions, and business needs. This role may also be eligible for incentive pay, subject to the terms of the applicable plan. Eligible employees receive company-provided benefits in accordance with plan terms and eligibility requirements. Benefits include health coverage, wellness resources, retirement savings plan, paid time off, and other company sponsored programs; parental leave is provided in accordance with applicable law.
    $40k-65k yearly est. 5d ago
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  • Program Administrator

    Solectron Corp 4.8company rating

    Milpitas, CA jobs

    Job Posting Start Date 11-20-2025 Job Posting End Date 01-20-2026Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Administrator located in Milpitas, CA. Reporting to the Program Management Director, the Program Administrator's role involves assisting with managing customer accounts in all aspects of supporting the business relationship. What a typical day looks like: Assist in the review of program proposals or plans to define time frame, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program. Confers with appropriate managers within Program Management, Operations and others to outline work plan and to assign duties, responsibilities and scope of authority, and to receive technical advice and resolve problems. Drives and coordinates projects/activities with the Customer Focus Team (CFT) members to ensure program progresses on schedule and within prescribed budget, including facilitating the work/communication across different departments. Prepares program reports and executive presentations for management, client, or others. May assist in metric development and tracking for the program. Occasional travel to customer locations. Drive the team to look for continuous improvement activities that have an impact in the project timeline, cost or daily production activities. Follow up on shipments to ensure we meet site and customer guarantees without any delay and coordinate the team to any issue that could generate an impact. The experience we're looking to add to our team: Bachelor's degree or equivalent experience in addition to 5 years of experience in a manufacturing or related Industry. Has awareness of the functional impact upon work processes and other functions. Use of the following tools may be required: Microsoft Project, Access, Excel Office Skills: telephones, data entry, office software to include, word processing, spreadsheets, presentation package and database systems. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals as well as the ability to write routine reports and correspondence. Effective presentation skills to include speaking before groups of customers or employees. SA63 What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Pay Range (Applicable to California)$70,900.00 USD - $97,500.00 USD AnnualJob CategoryOperationsRelocation: Not eligible Is Sponsorship Available? NoRequired Skills: Problem Solving Ability, Visual BasicFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
    $70.9k-97.5k yearly Auto-Apply 57d ago
  • Service Call Administrator - General Line

    Ziegler 4.8company rating

    Rochester, MN jobs

    Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. This role will have additional administrative support responsibilities for the branch overall as well. Responsibilities: Service Call Closing: D365 Branch Support - Service Close service calls Create POs for necessary parts, supplies, or services Edit service reports to get them up to the professional standards expected Troubleshoot WIP/service calls Work with warranty on WIP/service calls Work with AP/AR on PO disputes, questions, or other misc. reimbursements Set-up new vendors in partnership with purchasing Monitor administrative quality of repairs Data Accuracy: Follow-up on incorrect customer information (i.e. credit cards for rental) Follow-up on outstanding payments due to vendors Seek out answers to warranty questions Work with Sales to collect missing customer information Provide information on loaners eligible for manufacturer reimbursement Additional administrative support at the branch as needed. Duties may include: main point of contact for the branch, uniforms, fleet and driver maintenance, event support, and managing the retail space. Qualifications: High School Diploma or GED required; Associate's degree preferred 3+ years related industry experience preferred Strong computer skills, including Microsoft Office Suite required Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required Strong detail orientation, learning orientation, and ability to work with limited direction required Ability to work well with others and support team initiatives Minimum Physical Requirements: Lift/carry up to 10 lbs Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $20.55 to $24.62 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $20.6-24.6 hourly Auto-Apply 28d ago
  • Service Call Administrator - General Line

    Zieglercat 4.8company rating

    Rochester, MN jobs

    Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. This role will have additional administrative support responsibilities for the branch overall as well. Responsibilities: Service Call Closing: * D365 Branch Support - Service * Close service calls * Create POs for necessary parts, supplies, or services * Edit service reports to get them up to the professional standards expected * Troubleshoot WIP/service calls * Work with warranty on WIP/service calls * Work with AP/AR on PO disputes, questions, or other misc. reimbursements * Set-up new vendors in partnership with purchasing * Monitor administrative quality of repairs Data Accuracy: * Follow-up on incorrect customer information (i.e. credit cards for rental) * Follow-up on outstanding payments due to vendors * Seek out answers to warranty questions * Work with Sales to collect missing customer information * Provide information on loaners eligible for manufacturer reimbursement Additional administrative support at the branch as needed. Duties may include: main point of contact for the branch, uniforms, fleet and driver maintenance, event support, and managing the retail space. Qualifications: * High School Diploma or GED required; Associate's degree preferred * 3+ years related industry experience preferred * Strong computer skills, including Microsoft Office Suite required * Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required * Strong detail orientation, learning orientation, and ability to work with limited direction required * Ability to work well with others and support team initiatives Minimum Physical Requirements: * Lift/carry up to 10 lbs * Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $20.55 to $24.62 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: * Health, Dental, Vision and Life Insurance * 15 days of PTO your first year, accrual starts day 1 * 9 paid holidays * 401(k) plan with company contribution and match * HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year * Short-Term and Long-Term Disability Insurance, FSA & EAP * Paid Parental Leave & Funeral Leave * Fitness membership discount * Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $20.6-24.6 hourly Auto-Apply 28d ago
  • Branch Service Administrator

    Kaeser Compressors, Inc. 3.5company rating

    Portland, OR jobs

    Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com , and for a sneak peek into what it's like being a part of the Kaeser Family, visit us.kaeser.com/people . We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Service Administrator for our Portland location. **As a Service Administrator, primary job responsibilities are to:** + Receive and route incoming customer requests via phone and email. + support material management activities at the branch including shipping, receiving and returning of parts. + Administrative support to managers within the branch. + Performs all other duties assigned by the Manager. **Required qualifications:** + High School Diploma required. + 2 years customer service experience required, commercial. + Expert verbal and written English Proficiency. + Driver's license and good driving record. + Good communication skills/phone skills required. + Computer skills, including proficiency in Google Suites. + Regular physical attendance at the worksite. + (SAP experience preferred). We offer a competitive salary and excellent benefit package including Profit Sharing and 401(k) Plan and a health and wellness program. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
    $52k-87k yearly est. 55d ago
  • Branch Service Administrator

    Kaeser Compressor, Inc. 3.5company rating

    Portland, OR jobs

    Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com, and for a sneak peek into what it's like being a part of the Kaeser Family, visit us.kaeser.com/people. We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Service Administrator for our Portland location. As a Service Administrator, primary job responsibilities are to: Receive and route incoming customer requests via phone and email. support material management activities at the branch including shipping, receiving and returning of parts. Administrative support to managers within the branch. Performs all other duties assigned by the Manager. Required qualifications: High School Diploma required. 2 years customer service experience required, commercial. Expert verbal and written English Proficiency. Driver's license and good driving record. Good communication skills/phone skills required. Computer skills, including proficiency in Google Suites. Regular physical attendance at the worksite. (SAP experience preferred). We offer a competitive salary and excellent benefit package including Profit Sharing and 401(k) Plan and a health and wellness program. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
    $52k-87k yearly est. Auto-Apply 55d ago
  • Parts and Aftermarket Admin, Service - Quincy Compressor - Houston, TX

    Atlas Copco Drilling Solutions 4.2company rating

    Houston, TX jobs

    Your role Your mission is to process parts orders for air compressors. You will handle quotation requests for repairs, spare parts, and field services, collaborating with Aftermarket sales and coordinating with relevant departments within the product companies while also offering general support. You will report to the Regional Inside Sales Manager. You will respond to customer inquiries on behalf of the Aftermarket team. You will review inspection reports to identify parts for repair quotes. You will correspond with vendors on documentation required for repairs. You will process customer orders for repairs related to spare part orders. You will provide the sales team with order acknowledgments. You will collaborate with product companies and local vendors regarding placement of orders, external repairs, and supply of components. You will expedite orders to meet customer commitments. You will adhere to the repair processes to support final invoicing. You will assess equipment bill of material and engineering drawings to support the scope of repair and spare part order. You will communicate with sales team, vendors, and internal partners. To succeed, you need You have a high school diploma or equivalent. You are proficient in Microsoft Office Products, including Word, Excel, and Planner. You are familiar with SAP and CRM Management You have experience processing orders. In return, we offer you We believe there is always a better way. Open for change and feedback is what defines our culture. We support you on your journey: individual learning opportunities, world-wide job opportunities, and training. The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety. We offer a fair compensation package. We offer health insurance, paid leave, and retirement benefits. We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded. Location You will be on-site in our Houston, TX location.
    $43k-74k yearly est. 29d ago
  • Investor Services Administrator

    The Rockridge Group 3.8company rating

    Dallas, TX jobs

    Job Title: AdministratorDepartment: Investor ServicesLocation: Dallas, Texas JOB Description: Execute within the guidelines and procedures provided by Client X and under the supervision and guidance of a supervisor and manager Every Investor Services Administrator will receive the requisite Induction Training in addition of both compulsory training (AML/KYC) RESPONSIBILITIES: Review investor transaction instructions to ensure all requisite information is provided. Follow up with investor for further clarification where required. Liaise with investors to obtain fully executed transaction instructions. Liaise with investors to ensure subscription proceeds are provided timely. Ensure appropriate AML/KYC documentation is provided by investors. Ensure appropriate FATCA/CRS documentation is provided by investors Input Investor Transactions on HedgeInvestor (Hedge SERV proprietary Investor Services System). Reconcile the subscription/redemption bank account daily and notify all discrepancies to supervisor. Preparation of wire transfers to Prime Brokers, Investors and for payment of fees. Investor Reporting - prepare investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors Client Reporting - prepare client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorised Share Capital Reports for distribution to clients. General Investor Services - fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person. Distribution of Fund Performance in line with client requirements. Preparation of investor audit requests. REQUIREMENTS: Accounting, Finance, Legal or Business Degree. Min. 3.0 GPA
    $33k-58k yearly est. 24d ago
  • Policy Services Administrator (Life Insurance)

    Chamberlain Group 4.8company rating

    Irvine, CA jobs

    Opportunity: Insurance Policy Services Administrator - Financial Services/Life Insurance At Chamberlain Group, we do everything in teams because we believe in the collective genius of groupthink: many heads are better than one! The core responsibilities of the Insurance Policy Services Administrator will be to work as part of our Insurance Team to provide and service executive benefits solutions and insurance administration. Success in this position requires 2+ years of experience in the life insurance/wealth management industry, with non-qualified plan administration familiarity preferred, and a commitment to offering platinum-level client service. It is essential that the candidate demonstrates a high degree of attention to detail and has an exceptional professional demeanor. He/she will have direct interaction with both our individual and corporate clients. This position will be responsible for policy and plan administration, tax reporting, carrier correspondence and other duties as assigned. The ideal candidate will be proficient to excellent in PowerPoint and Excel and have solid industry/carrier relationships and knowledge. Requirements: BA/BS degree in Business or related field preferred. CA Life License preferred. 2+ years of wealth management/life insurance experience preferred. Familiarity with Non-Qualified Plan administration a plus. Must be detail oriented, highly organized, self-motivated, and possess strong time management skills. Strong analytical and technical skills Sophisticated understanding of platinum-level client service. Competency in mathematics and financial spreadsheets a plus. Proficient in Microsoft Office (Word Excel and PowerPoint) and CRM systems Excellent written and verbal communication skills. Committed to working with integrity. Compensation and Benefits Base Salary Range: $65,000 - $70,000 Chamberlain Group assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be as stated above at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the Chamberlain Group Total Compensation Package, which, depending on the position, may also include bonus plans and Company-sponsored benefit programs. Chamberlain Group offers competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and fun. We provide medical/dental/vision benefits, a substantial time off package, generous retirement plan options, assistance for licenses and designations, awards for tenure, and a flexible Friday program in the summer months… it is a GREAT place to work! We work hard to value our team, providing an employment experience that supports you and your family through moments that matter. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
    $65k-70k yearly 60d+ ago
  • Service Administrator

    Kimball Equipment Company 4.5company rating

    Phoenix, AZ jobs

    Department: Service Reports To: General Manager Company: Kimball Equipment Company About Kimball Equipment Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values. Position Summary The Service Administrator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role helps drive departmental efficiency and profitability while delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation. Key Responsibilities Customer Service & Communication Provide clear, timely updates on service jobs, scheduling, and follow-ups. Assist with customer inquiries and ensure accurate information is provided. Support leadership in maintaining strong customer relationships and resolving issues promptly. Service Coordination & Workflow Open, update, and close service work orders accurately and on time. Coordinate scheduling with technicians, parts staff, and the service manager to support an efficient, profitable workflow. Track labor hours, parts usage, and service notes to support accurate invoicing and reporting. Administrative & Operational Support Process service invoices promptly to support revenue flow. Assist with warranty claims and required documentation. Maintain organized digital and physical records. Help order parts and coordinate logistics for service jobs. Support KPI tracking, reports, and departmental goals. Qualifications High school diploma or equivalent required; associate degree preferred. 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry. Strong customer service skills with a professional and courteous demeanor. Excellent written and verbal communication abilities. High attention to detail and strong organizational skills. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Familiarity with ERP systems or service management software is a plus. Ability to multitask and prioritize in a fast-paced, team-oriented environment. Knowledge of heavy equipment, parts, or technical services is preferred. Working Conditions: Office environment with periodic exposure to the shop or yard. Frequent communication via phone and email with customers and technicians. Must be able to sit, stand, and use a computer for extended periods. Why Kimball Equipment? Competitive compensation and benefits Opportunities for growth and professional development Collaborative, supportive work environment Make an impact in a fast-growing, industry-leading company
    $44k-69k yearly est. Auto-Apply 60d+ ago
  • L1 Service Desk Administrator - On-site Phoenix

    GMI 4.6company rating

    Phoenix, AZ jobs

    Title: L1 Service Desk Administrator Department: Managed Services Classification: Full-time, Exempt Reports to: Service Desk Supervisor Manages: N/A Travel: < 10% The L1 Service Desk Administrator is responsible for answering calls from assigned Service Desk and Help Desk call queues. This role's primary function is to serve as the first point of contact for the customer user base. This includes information gathering, initial triage, resolution and if necessary, escalation back to the customer. Key responsibilities include:? Answer all calls received through assigned call queues. Respond to assigned tickets within appropriate service level agreements for customers (SLA's) Answer all incoming tickets through internal Chat system Provides basic level troubleshooting and support such as password resets, application or workstations troubleshooting, and specific tasks as outlined in standard operating procedure documents (SOP's) Perform on & offboarding as outlined by customers SOP Communicate key incidents to Supervisor that may have an impact to the larger team or customers Maintain open communication with the Service Desk team and Supervisor primarily via Microsoft Teams to stay current on any ongoing issues Identify opportunities to improve team performance and documentation Follow documented procedures for each customer's individual path of escalation for non-L1 or out of scope issues Qualifications Education A High School Diploma or GED Associates Degree in IT or related field preferred or related years of related work experience Skills and Certification Google IT Support Professional Certificate Knowledge and Experience Ability to effectively multi-task multiple tickets/project Basic understanding of IT Systems and Networks Excellent verbal and written communication skills Experience performing analysis utilizing Network and System monitoring consoles Experience with cloud computing and AWS and/or Azure services Strong understanding of networking and associated protocols Physical Demands While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer Ability to sit at a computer terminal for an extended period Light to moderate lifting is required Reasonable accommodations may be made to enable individuals with disabilities to perform these functions Benefits Benefits include: Medical, Dental, Vision Insurance 401K with company match Unlimited vacation -work hard, play hard! Growing company with opportunities for advancement
    $40k-66k yearly est. 60d+ ago
  • Service Administrator

    The Manitowoc Company 4.5company rating

    Bloomington, MN jobs

    The Service Administrator position will act as first contact for customers, which includes internal customers, whether on the phone, in person or email. You will also perform customer service duties in the Service Department including preparing quotations for customers, doing appraisals of equipment, and other miscellaneous duties. May also coordinate with foreman and mechanics to schedule work. This position will be located at Bloomington, MN branch for Aspen Equipment and reports to the Operations Manager. ESSENTIAL JOB FUNCTIONS: Walk-In Customer Service Immediate scheduling of shop/field service work Check in vehicle upon its arrival Answer customer questions (i.e. scheduling new jobs, update existing job status, providing general information about Aspen service) Follow up on work already performed: answer questions, reschedule if unit must return Estimate/quote request for future work Pre-Scheduled Customer Service Capture data in EBS Dispatch: customer, make, model, S/N, work needed/description of problem Schedule work in dispatch, based on available Service Mechanics Schedule Field Service Mechanics, when applicable Create work orders Check in vehicles upon arrival Support service jobs as follows: Provide parts as determined by Service Mechanic Provide required schematics and troubleshooting material Provide original job info as needed/available Estimate/quote request for work if required by customer, including parts & labor needed Communicate estimate and schedule service with customer Order parts as identified by Service Mechanic - work with vendors and create parts orders Check parts status daily/weekly as job progresses Ongoing follow up with Service Mechanic as job proceeds - keep jobs on schedule, up on budget Communication with customers - updates on job progress, update and review any changes Update standard job segments/tasks as appropriate Invoice jobs: a) verify correct labor applied, b) review job/update description of work performed, c) verify proper parts applied, d) return unused parts and Submit Warranty claims when applicable Follow up with customer within two days to verify that work was to customer's satisfaction Process parts returns as needed Other Duties Function as back-up for product support during high volume periods Perform other job-related duties assigned by management. JOB REQUIREMENTS: High School Diploma with relevant experience preferred. Basic math skills Strong communication skills Strong customer service skills Basic computer skills Ability to accurately use tape measure and caliper Mechanical Aptitude: Ability to understand fundamentals of mechanical systems as related to the commercial truck industry BENEFITS: Competitive total rewards package including benefits and 401(k) beginning day one of employment Continuing education and training opportunities, tuition reimbursement for those who qualify Vacation and Holiday pay Paid Parental Leave And Much More! HEALTH & SAFETY REQUIREMENTS: Perform job functions in a safe manner. Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed. Know and follow established job specific and facility wide safety and health procedures and rules. Actively participate in safety and health training and demonstrate competency based on training received. Bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can. PAY: This position offers a pay range between $22 - $27 per hour depending on skills and qualifications for non-bargaining employees. Pay is provided on a bi-weekly basis and there are 14 days in the pay period, beginning on a Monday and ending on a Sunday. WORKING CONDITIONS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will work in a normal office environment with exposure to the shop floor as required. May have exposure to elements such as extreme temperatures and various weather conditions, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.
    $22-27 hourly Auto-Apply 60d+ ago
  • Branch Service Administrator

    Kaeser Compressors, Inc. 3.5company rating

    Fremont, CA jobs

    Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com , and for a sneak peek into what it's like being a part of the Kaeser Family, visit us.kaeser.com/people . We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Service Administrator for our Fremont location. **As a Service Administrator, primary job responsibilities are to:** 1. Receive and route incoming customer requests via phone and email. 2. support material management activities at the branch including shipping, receiving and returning of parts. 3. Administrative support to managers within the branch. 4. Performs all other duties assigned by the Manager. **Required qualifications:** + High School Diploma required. + 2 years customer service experience required, commercial. + Expert verbal and written English Proficiency. + Driver's license and good driving record. + Good communication skills/phone skills required. + Computer skills, including proficiency in Google Suites. + Regular physical attendance at the worksite. + (SAP experience preferred). **Salary starting at $22-$25 per hour, to commensurate with experience. Benefits at Kaeser include: Medical, Dental, Vision, STD, LTD, PTO, Holidays, Profit Sharing and 401(k) Plan.** This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
    $22-25 hourly 60d+ ago
  • Branch Service Administrator

    Kaeser Compressor, Inc. 3.5company rating

    Fremont, CA jobs

    Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com, and for a sneak peek into what it's like being a part of the Kaeser Family, visit us.kaeser.com/people. We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Service Administrator for our Fremont location. As a Service Administrator, primary job responsibilities are to: Receive and route incoming customer requests via phone and email. support material management activities at the branch including shipping, receiving and returning of parts. Administrative support to managers within the branch. Performs all other duties assigned by the Manager. Required qualifications: High School Diploma required. 2 years customer service experience required, commercial. Expert verbal and written English Proficiency. Driver's license and good driving record. Good communication skills/phone skills required. Computer skills, including proficiency in Google Suites. Regular physical attendance at the worksite. (SAP experience preferred). Salary starting at $22-$25 per hour, to commensurate with experience. Benefits at Kaeser include: Medical, Dental, Vision, STD, LTD, PTO, Holidays, Profit Sharing and 401(k) Plan. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
    $22-25 hourly Auto-Apply 60d+ ago
  • L2 Service Desk Administrator - On-site - Scottsdale, AZ

    GMI 4.6company rating

    Scottsdale, AZ jobs

    Title: L2 Service Desk Administrator Classification: Full-time, Exempt Travel: On Customer Prem PRIMARY FUNCTION The L2 Service Desk Administrator is primarily responsible for answering calls from Customer staff. This role's primary function is to serve as the first escalation point of contact for the customer's user base. This includes information gathering, initial triage, resolution and if necessary, escalation back to the customer. Key responsibilities include: Coordinating implementation of equipment for existing and new customers Create documentation for customers and keep documentation up to date with an attention to detail and natural desire to be thorough Providing turnover of new implementations Responsible for resolving technical escalations from the Service Desk staff Resolve/troubleshoot advanced technical issues Assist in resolving software/application issues as it relates to the infrastructure Respond to assigned tickets within appropriate service level agreements for customers (SLA's) Communicate key incidents to Supervisor that may have an impact to the larger team or customers Maintain open communication with the Service Desk team and Supervisor primarily via Microsoft Teams to stay current on any ongoing issues Identify opportunities to improve team performance and documentation QUALIFICATIONS Education A High School Diploma or GED Associate degree in IT or related field preferred or equivalent years of relevant work experience Knowledge and Experience Minimum 2 years verifiable work experience as L1 Service Desk Administartor Intermediate level of knowledge installing, configuring and supporting systems solutions Intermediate level of knowledge supporting, diagnosing and facilitating resolution of hardware, operating system and application related issues Basic level of knowledge configuring and support cloud-based applications including Office 365, Teams and hosted file storage Experience interacting with and managing activities with vendors Intermediate level of knowledge knowledge in installing, configuring and supporting desktop applications including Microsoft Office (primarily Office 365 applications), IE and common antivirus applications and desktop imaging software. Basic level of knowledge installing, configuring and supporting server related applications including SharePoint, Microsoft SQL Server and common backup software applications Basic level of knowledge installing, configuring and supporting Microsoft server operating systems. Linux OS experience helpful Basic level of knowledge troubleshooting and resolving network related issues on HP and Dell hardware Excellent verbal and written communication skills Basic understanding of networking and associated protocols Additional Information While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer Ability to sit at a computer terminal for an extended period Light to moderate lifting is required Reasonable accommodations may be made to enable individuals with disabilities to perform these functions Benefits Medical, Dental, Vision Insurance 401K with company match Stock Appreciation Rights (SARs) after year One. Unlimited vacation - work hard, play hard! Growing company with opportunities for advancement
    $39k-66k yearly est. 8d ago
  • Lead Service Desk Administrator - On-site, Scottsdale , AZ

    GMI 4.6company rating

    Scottsdale, AZ jobs

    ABOUT THE ROLE Title: Lead Service Desk Administrator Department: Managed Services Classification: Full-time, Exempt Travel: < 50% PRIMARY FUNCTION The Lead Service Desk Administrator is responsible for overseeing all operations and asset management activities for a designated client. This includes managing the setup, deployment, tracking, and maintenance of client assets, providing technical leadership, and ensuring high-quality service delivery aligned with SLAs. Key Responsibilities: Serve as the primary point of contact and escalation for all IT service desk matters related to the assigned client. Oversee daily service desk operations to ensure tickets are handled promptly and within SLA guidelines Coordinate implementation of tidal to all assigned customer send to end. Create documentation for customers and keep documentation up to date with an attention to detail and natural desire to be thorough Responsible for resolving technical escalations from the Service Desk staff o Resolve/troubleshoot advanced technical issues o Assist in resolving software/application issues as it relates to the infrastructure Respond to assigned tickets within appropriate service level agreements for customers (SLAs) Communicate key incidents to Supervisor that may have an impact to the larger team or customers Maintain open communication with the Service Desk team and Supervisor primarily to stay current on any ongoing issues Own the end-to-end asset management lifecycle for the client, including procurement, deployment, tracking, maintenance, and retirement of assets Maintain an accurate and up-to-date Configuration Management Database (CMDB) and asset inventory Ensure all client devices and systems are properly configured, tagged, and documented Lead setup activities for new users, devices, and systems, ensuring consistent configuration and compliance Supervise and mentor service desk analysts assigned to the client, providing guidance and escalation support Drive continuous improvement initiatives, focusing on automation, documentation quality, and customer satisfaction Produce reports on service performance, asset utilization, and compliance Support internal and client audits related to asset and service management Collaborate with procurement and finance to manage license renewals, warranties, and asset budgets QUALIFICATIONS Education A High School Diploma or GED Associate degree in IT or related field preferred or equivalent years of relevant work experience Skills and Certification 3+ Years of industry related experience Certification(s) related to the field including but not limited to: Cisco Certified Network Associate (CCNA) Microsoft 365 Certified: Fundamentals Microsoft Certified: Azure Fundamentals Knowledge and Experience Expert level of knowledge installing, configuring and supporting systems solutions Expert level of knowledge supporting, diagnosing and facilitating resolution of hardware, operating system and application related issues Basic level of knowledge installing and transitioning environments to AWS and Azure Basic level of knowledge configuring and support cloud-based applications including Office 365, Teams and hosted file storage Experience interacting with and managing activities with vendors Expert level of knowledge in installing, configuring and supporting desktop applications including Microsoft Office (primarily Office 365 applications), IE and common antivirus applications and desktop imaging software. Basic level of knowledge installing, configuring and supporting server related applications including SharePoint, Microsoft SQL Server and common backup software applications Intermediate level of knowledge installing, configuring and supporting Microsoft server operating systems. Linux OS experience helpful Basic level of knowledge installing, configuring and supporting virtualization technologies including VMware ESX and Microsoft Hyper-V Intermediate level of knowledge troubleshooting and resolving network related issues on HP and Dell hardware Excellent verbal and written communication skills Experience performing analysis utilizing Network and System monitoring consoles Experience with cloud computing and AWS and/or Azure services Strong understanding of networking and associated protocols Additional Information While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer Ability to sit at a computer terminal for an extended period Light to moderate lifting is required Reasonable accommodations may be made to enable individuals with disabilities to perform these functions
    $39k-66k yearly est. 4d ago
  • Technical Service Coordinator

    Middleby 4.6company rating

    Renton, WA jobs

    Middleby Coffee Solutions Group, based in Seattle, takes pride in manufacturing the highest quality commercial espresso and super automatic bean-to-cup machines. Our commitment to excellence is reflected in the Synesso and Concordia brand names, each known for distinct qualities that enhance the coffee experience. Synesso, celebrated for exceptional engineering and durability, empowers baristas to create the finest espresso drinks. Concordia, on the other hand, is renowned for speed and efficiency, offering an easy and elevated coffee experience. About the Role: We are seeking a dynamic and dedicated Technical Service Coordinator to join our team. In this role, you will be responsible for facilitating efficient communication and coordination between technical teams, clients, and internal partners. You will play a key role in ensuring timely resolution of technical issues, managing service requests, and providing exceptional customer service. Your energetic approach will help foster positive relationships, coordinate complex programs, and deliver impactful solutions Qualifications: * Bachelor's degree in a relevant field or equivalent work experience. * Proven experience in a customer service or technical support role. * Strong communication and interpersonal skills. * Ability to translate technical information into non-technical language. * Excellent organizational and multitasking abilities. Key Responsibilities: * Act as the primary point of contact for clients regarding technical issues and service requests. * Create and maintain accurate and up to date records for all cases. * Coordinating with internal teams to provide swift resolutions and follow-ups. Responsibilities: * Provide initial troubleshooting support to clients and gather necessary information for technical resolution. * Clearly communicate technical information to non-technical clients. * Schedule and prioritize service requests. * Gather relevant information for issue resolution. * Address client inquiries and concerns with accurate record-keeping of all communications. * Manage parts orders to ensure daily KPI's for shipping are met. * Relay parts status and tracking, along with following up with customers and the fulfillment department. * Escalate customer issues requiring more technical support directly to the technical support team. * Monitor the progress of service requests and escalate issues as needed. * Work with technical teams to understand the nature of machine failures and site-related issues. * Drive SLA compliance with service partners. Nice to Have: * Familiarity with helpdesk or service desk software * ERP (especially Infor/Syteline) Knowledge * Project Management Experience * Love of coffee and knowledge of the industry * Bi/Multilingual is a plus! * Smartsheet experience * Microsoft Office (Outlook, Excel, Word) Perks and Benefits: * Unlimited, Free Coffee on site and opportunity to work around people with passion for coffee! * Generous Paid time off * Medical, Dental, Vision * 11 Paid Holidays * Extensive 401(k) plan with company matching * Medical, Dental, Vision insurance * Paid for Life insurance, Short- and Long-Term Disability Key Competencies: * Customer-focused * Strong problem-solving skills * Team player * Detail-oriented * Proactive and able to work under pressure * Strong decision making * Strong follow-through This job description provides a general overview, and specific duties may vary depending on the organization and industry. MCSG. is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and making all employment decisions without regard to any protected status.
    $102k-132k yearly est. 3d ago
  • Workplace Services Administrator

    Cirrus 3.4company rating

    Duluth, MN jobs

    This position is a critical role supporting stakeholders for executing the strategy adopted by Cirrus for maintaining and enabling our operating locations. Specifically, this position will work with identified site stakeholders and the Cirrus facilities and real estate team in supporting the long-range office facility plan for the site, including workplace guidelines of interior space utilization, interiors furnishings and finishes, alignment to brand, IT, and IFM management. In addition, this position will work with these stakeholders to ensure the office facility space is achieving maximum efficiency by ensuring that employees are properly designated, we are keeping the right mix of desk/floating employees, the workplace design meets an employee-centric workplace experience and works with the Workplace Manager for annual space planning needs. As potential issues or problems arise works with workplace manager to develop solutions, such as allocation of resources, changing project scope, adding new projects, etc. Maintains current condition of interior office layouts at location and upholds that standard across the location. Works closely with both internal and external design groups to design/update our workplaces. Duties and Responsibilities/Essential Functions Supports vendor management and IFM contracts for a variety of facilities and workplace support services. i.e., Janitorial, Furniture, Signage by assigning out tickets, reviewing invoices for accuracy, and/or finding suppliers to support facilities needs at Cirrus locations. Primary Contact for IFM compliance at site locations (Food service, Janitorial and supplies) Conduct regular inspections of the workplace environment to identify potential safety hazards or maintenance issues. Partner with key stakeholders regarding facilities workplace services support Partners with Manager and Facilities Designer regarding Furniture procurement - workstations, offices, breakrooms, ancillary seating, company store Provides training on furniture within the office space to show teammates how to use the different pieces. Partner with manager on coordination of common spaces- lobbies, conference rooms, social hubs, company store Supporting local events by assisting with arranging setup of furniture or temporary shelters, additional support or clean up staff, or other facilities related items Ownership of the space software to manage employee locations, coordinate personnel moves & new hire seating Building Décorprocurement and management of art, plants, graphics Employee Amenities management - including, but not limited to break/lunch areas, wellness rooms, and/or snack areas Ensure signage and Branding adherence- interiors and exteriors Digital Signage coordination & support in common facilities areas Management of Contractor badging services Space planning, including conference room setups for unusual events or needs Supporting and promoting a positive and productive work environment for employees by providing excellent service as it pertains to workplace services. General administration and scheduling duties within workplace services team, including corporate housing and invoices Assisting Workplace Services Manager with project management initatives for existing facilities renovations Reliable, regular, predictable attendance Other tasks as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Bachelor's degree or equivalent combination of education and experience 2 to 4 years prior experience with project management including budget, scope, and timeline. Communication - Comfortable corresponding with all levels in the company and interacting with individuals at all levels. Organized - Detail oriented, confident, self-starter with exceptional organizational skills. Proactive - Maintain a "can do" mentality with the ability to act with minimal information. Ability to demonstrate independent judgement and effective communication skills (written and verbal). Ability to effectively manage stress, including competing work demands and multiple projects at the same time. Ability to develop digital presentations for business cases, project updates, and executive reviews. Good organizational skills and attention to detail and accuracy. Requires proficiency in Microsoft Office and web/video conferencing. Regular, reliable, and predictable attendance. Must have valid driver's license and acceptable driving record. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Drives Results: Consistently achieves results, even under tough circumstances. Ensures Accountability: Holds self and others accountable to meet commitments. Problem Solving: Solves problems using available resources, internal & external partners Collaboration: Effectively cross collaborate with the stakeholders and business partners both internal and external Decision Quality- Makes good and timely decisions that keep the organization moving forward. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. Cirrus provides a range of exciting benefits, including: 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting. Employer-Paid Coverages: Group term life, short- and long-term disability insurance. Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options. Free Health Tracking: With rewards for meeting health goals. Generous PTO: 120 hours accrued within the first year. Employee Referral Bonus: For referring talented candidates. Career Development: Tuition reimbursement and professional growth opportunities. Exclusive Discounts: Access to partner and marketplace discounts. Community & Engagement: Company and employee clubs at various locations. These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!
    $32k-51k yearly est. 53d ago
  • Research Program Administrator

    Usc 4.3company rating

    Parksdale, CA jobs

    Program Administrator VanEck Digital Assets Initiative USC Marshall School of Business The USC Marshall School of Business is seeking a Program Administrator to support and advance the VanEck Digital Assets Initiative (VEDA). A forward-looking academic and industry hub dedicated to exploring blockchain technology, digital assets (including cryptocurrencies and NFTs), decentralized finance (DeFi), and related emerging technologies. About VEDA: The USC Marshall VanEck Digital Assets Initiative (VEDA) serves as a bridge between academia and industry, fostering innovation, education, and engagement in rapidly evolving digital asset markets. Through signature programs such as the VanEck Southern California Blockchain Conference, high-impact events, new course development, community engagement, and collaboration with industry leaders, VEDA prepares students to lead in the future of decentralized technologies. The Van Eck Digital Asset Initiative enables: The creation of cutting-edge courses in cryptocurrencies, NFTS, smart contract platforms and other digital assets for both undergraduate and graduate students. Uniting academic experts and industry leaders to explore, analyze and begin to define the theory and practice of digital asset markets and technologies. Attracting and educating student entrepreneurs to leverage digital asset opportunities while appreciating the market risks and regulatory controls affecting the sector. The Program Administrator will play a critical role in managing the operational, financial, and programmatic functions of VEDA. This position requires an integrated, results-driven administrative approach, with responsibility for planning major events, managing budgets, supporting strategic initiatives, and serving as a visible representative of the initiative. The ideal candidate will bring strong operational judgment, analytical skills, and the ability to document, present, and continuously improve processes in a dynamic and emerging field. Responsibilities and Duties Create plan and manage annual conferences supporting the Van Eck Digital Assets Initiative Plan and track budget along with managing procurement of all activities related to the Digital Asset Initiative Research and understand the forefront the rapidly evolving digital asset markets and decentralized technologies Act as the public face of VEDA, managing public relations and brand image, and create annual reports on VEDA outreach and activities Maintain and expand Web and Social Media presence of the Van Eck Digital Assets Initiative Research and implement best practices utilized at leading Digital Assets Initiatives at our peer universities Recommending potential future USC courses that emphasize Digital Assets education based on inputs from leading practitioners, scholars, and students Preferred Qualifications 3-5 years of professional experience in operations, finance, marketing, financial analysis, or a related field Experience creating analytical and financial reports and identifying trends and opportunities for improvement Demonstrated ability to manage projects and support teams or stakeholders (entry-level people management experience preferred) Strong organizational, communication, and presentation skills Experience documenting, evaluating, and improving operational processes Interest in or familiarity with digital assets, blockchain technology, and emerging financial technologies Anticipated Hiring Range: The salary range for this position is $114,863.53 - $134,076.40 - $152,753.56. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Required Documents and Additional Information Resume and cover letter required; these may be uploaded as one file. Please do not submit your application without these documents. Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested. USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events. Why join the USC Marshall School of Business? The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country's top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies. USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace. For more information on the USC Marshall School of Business, visit: ********************* . USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
    $114.9k-134.1k yearly Auto-Apply 10d ago
  • Program Administrator, Quality Improvement and Education

    Usc 4.3company rating

    Parksdale, CA jobs

    At the University of Southern California (USC), the Office for Human Research Protection (HRPP) functions as the central unit of the Human Subjects Protection Program. While Institutional Review Boards (IRBs) review projects involving human subjects research, HRPP develops program-wide policies for the conduct and review of human subject research at USC. In addition, HRPP provides educational and training resources, two newsletters (Human Subjects Research Newsletter, Clinical Research Coordinator Newsletter), maintains the HRPP/IRB website, offers in-person presentations for the research community. HRPP also manages a Continuous Quality Improvement (CQI) program to identify and implement efficiencies and best practices in submission, review, oversight and conduct of human subject research. An annual IRB satisfaction survey, and not- for-cause- audits are CQI activities as well. The HRPP is seeking a Program Administrator who will participate in the above mentioned activities, as well as help manage the HRPP unit. Job Accountabilities: Keep up with the federal regulations and latest news surrounding Human Subjects Research through listservs/newsletters, websites and other available publications Synergize and disseminate collected information into training modules and other medium for university population's consumption Work to improve Continuous Quality Improvement methods and procedures including study investigation, and feedback surveys Assist with the day-to-day administrative functions of the unit (i.e., calendaring, supply ordering, meeting logistic coordination) Organize and maintain QIU program materials and logs. Prepare and maintain audit folders, CAPA records. Manage QIU email. Organize, assess, and maintain HRPP SOPs. Compile preliminary data for QA/QI trend analysis. Special projects. Preferred Qualifications: Education: Master's Degree in Research Administration, Instructional Design or related field Experience: Excellent oral and written communication skills Strong communication skills and interpersonal effectiveness, including strong relationship building experience and being resourceful Impeccable integrity and high degree of responsibility, accountability and authenticity Have a deep knowledge of research methods Ability to effectively interact with all levels of internal and external stakeholders Previous experience in dealing with staff and faculty in high stress situations Proficiency in Microsoft Office and Adobe Suite and is tech-savvy. Experience in putting together presentations from scratch Proficiency in website management Previous experience with Photoshop and use of online survey platforms like Qualtrics, SurveyMonkey and Wufoo Knowledge of ERP systems like Workday, Kuali, etc. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. The salary range for this position is $80,000-$90,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. #LI-AW1 Required Education: - Bachelor's degree - Combined experience/education as substitute for minimum education Required Experience: - 3 years - Counseling and/or academic advisement. Required Skills: Directly related professional experience in area of program specialization. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
    $80k-90k yearly Auto-Apply 35d ago

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