Waiver Case Manager (CADI/BI)-Hybrid Work Environment
Reach for Resources Inc. 3.8
Reach for Resources Inc. job in Minnetonka, MN or remote
Job DescriptionDescription:
Note: Only applicants who meet the DHS qualifications for a CADI/BI Case Manager will be reviewed. Per DHS, a (CADI/BI) case manager must have one of the following qualifications:
Public health nurse OR
Registered nurse OR
Social worker
A social worker providing case management must either:
Be a graduate from an accredited four-year college with a major in social work, psychology, sociology or a closely related field.
Be a graduate from an accredited four-year college with a major in any field and one year of experience as a social worker/case manager/care coordinator in a public or private social service agency.
Job Summary
To provide waiver case management services to adults or minors that are eligible for the CADI or BI Waiver.
The case manager helps individuals obtain and coordinate supportive services that address their basic social, recreational, health, educational, and vocational needs. The case manager is responsible for a caseload of no more than 45 individuals.
Essential Duties and Responsibilities
· Provide case management services, in accordance with all DHS and county requirements:
o Meet with each individual on caseload (two times annually, at minimum)
o Make referrals for, and coordinate services funded by the waiver, that support the individuals needs, and assist the individual to pursuing their goals.
o Ensure confidentiality of all records and interactions
o Participate in professional meetings and workshops
o Attend supervision meetings and participate in team-based decisions regarding services
· Documentation:
o Review and maintain all files to ensure they are up to date and contain all required documentation
o Complete required intake paperwork and continued authorization paperwork on time
o Complete accurate case notes for any work completed for each individual supported
· Provide Person Centered Community-Based Services:
o Maintain reliable transportation to meet with people as they prefer.
o Ability to meet with people in the home, at school, or other community location
o Maintain professional boundaries while delivering case management services in a person centered manner
· Public Relations/Networking/Liaison:
o Responsible for the reputation and public image of the agency
o Develop and maintain positive working relationships within the community
o Refer clients to other professionals as needed with supervisor approval
o Communicate and coordinate with service providers involved
o Case manager will education self, individuals, and support teams on community resources
o Have knowledge of all agency programs
· Responsible for utilizing resources, researching, and collaborating as needed to find referral sources and agencies working with persons with cognitive disabilities and/or mental illness and for finding the most appropriate services according to individual and family needs
· Participate in other Reach for Resources functions as assigned
Scope of the Position
The case manager will report to a designated supervisor. The case manager will provide services that are coordinated with the person, family, and support team that are put in place to help the individual obtain needed mental health services, social services, educational services, health services, vocational services, recreational services, and related services in the areas of volunteer services, advocacy, transportation, and legal services.
The case manager assesses the individual's changing needs, develops a plan in collaboration with other service providers, links the individual to appropriate community resources, and monitors the effectiveness of planned services.
Additional Information
In addition to salary, Reach for Resources offers excellent employee benefits, such as health and dental insurance for full-time employees. Other benefits include:
· Paid Time Off
· 13 Floating Holidays for FT employees
· Life insurance
· Retirement savings plan
· Short-term Disability/Long-term Disability
· Flexible schedule
· Mileage reimbursement
· Personable and fun co-workers (if we do say so ourselves)
· Caring, supportive supervisors
Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Requirements:
Qualifications
· Is skilled in the process of identifying and assessing a wide range of recipient needs
· Is knowledgeable about local community resources, activities, and social services and how to access those resources for the benefit of the recipient
-Has a bachelor's degree in social work, psychology, sociology, or human services.
· Has knowledge, education, and experience of working with individuals with physical disabilities, brain injury, or mental illness.
· Has ability to work independently, enjoy flexibility, and manage stress effectively
· Is able to pass a criminal background check
· Has current driver's license in good standing and maintain own reliable transportation
· Has comprehensive auto insurance
Skills & Abilities
· Is able to function independently, interact with, and relate to a variety of individuals
· Strong time management, organization, and tracking skills necessary
· Acts in a manner that encourages change and provides a positive and supportive atmosphere
· Ability to communicate, write reports, and complete necessary documentation in a professional, person centered manner.
· Ability to respond to crisis situations in an objective, professional manner.
· Identifies client needs and develop treatment plan goals, based on assessed needs, and persons input.
· Readiness to work with with culturally diverse populations
· Proficient with computers and technology (Microsoft Excel and Word, Sharepoint, Adobe)
· Is able to understand, communicate, and write the English language
· Uses and maintains a daily schedule
· Has a genuine interest in helping others
$36k-44k yearly est. 22d ago
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Hyland Park Ski or Snowboard Inclusion Specialist
Reach for Resources 3.8
Reach for Resources job in Minnetonka, MN
Part-time, Temporary Description
Pay: $19/hr
Summary of Job Description
Reach for Resources is a nonprofit agency based out of Minnetonka, Minnesota. We provide recreation, education, case management, advocacy, counseling, and health programs to individuals with disabilities living in the Minneapolis western metro area. Our recreation department contracts with suburban county and city park and recreation departments around the metro to provide adaptive recreation, inclusion and training services to their community members. This position attends specified skiing and snowboard lessons at Hyland Park to assist children with a wide variety of intellectual and/or physical disabilities or other behavior needs to learn skills related to skiing and snowboarding. Assist individuals in accessing local programs and reaching their maximum potential for successful inclusion in the community. Lift passes will be provided for all shifts. Gear is available free of charge, or you can use your own equipment.
All employees must complete an orientation training session and pass a criminal background check
Essential Job Duties
• Work with the city parks and recreation staff by acting as an assistant coach, program leader, or instructor
• Assisting and interacting with other kids in the program as well as the child that is receiving the 1:1 assistance
• Providing extra assistance for the child with a disability, teaching strategies to coaching staff, communicating with parents and other children, and seeking out information from the parks and recreation staff to ensure maximum involvement
• Completing inclusion paperwork
Additional Information
In addition to salary, Reach for Resources offers excellent employee benefits.
Benefits may include:
• Paid Time Off
• Flexible schedule
• Mileage reimbursement
• Employee assistance program
• Employee discount
Disclaimer
Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Reach for Resources, Inc. Is committed to ensuring that applicants and employees with disabilities receive support. Applicants or employees must be able to meet the minimum qualifications of the position; reasonable accommodation may be provided if requested by the employee.
Requirements
Minimum Qualifications
• Ability to confidently downhill ski and/or snowboard (equipment can be provided)
• A genuine liking for working with kids with disabilities
• Must be energetic and willing to make a difference in a child's life
• Strong communication skills
• Ability to work as a member of a team
• Ability to work and navigate a busy space independently
• Must have current driver's license in good standing and maintain own reliable transportation
• Strong written and oral communication skills
• Evening and weekend availability
• Ability to lift up to 30 lbs.
• Must be able to pass a MNDHS Background Screening prior to working with participants
Preferred Qualifications
• Knowledge of community inclusion
• Group leadership experience
• At least 1 year experience working with individuals with disabilities
Working Conditions and Physical Demands
• Environment: Ski hill setting; required office visit for orientation.
• Schedule: Part time, evening and weekend availability required. Skiing/snowboarding- Weekend mornings and afternoon, some evenings December-March. Other inclusion and adaptive programs- year-round, day time and evening shifts available, flexible schedule
• Physical demands: Position may include: Moderate lifting (up to 30lbs), sitting and standing, ability to confidently downhill ski or snowboard, walking/traversing an environment, safely driving a vehicle, verbal communication, reading paper or electronic documents, hearing, ability to consistently use technology (laptop, phone).
Salary Description 19/hr
$19 hourly 57d ago
TeleHear Provider - Remote (10:30 am - 7 pm CST)
Starkey 3.8
Remote or Eden Prairie, MN job
At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.
We are looking for a dynamic TeleHear Provider that will work closely with local offices to help develop and support patient care through tele-hear programs. Working with the management team, they will help assess the technical issues around these programs, implement appropriate process and procedure, and help train local staff. Specific duties include being able to both test a patient remotely and take them through the sales and selection of a hearing aid, troubleshoot technical issues, and support other area offices when an Audiologist or provider is needed.
Schedule: 10:30 am - 7:00 pm CST (M-F)
Our Culture
An experienced team built around a culture of professional growth and knowledge-sharing
We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices
We serve with passion, purpose and excellence
Total Team Approach - Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients
You Will
Counsel patient and assist local provider in the sales process
Be able to troubleshoot technical and tactical problems with a remote sales process
Provide diagnostic, sales verification or troubleshooting support remotely as needed: on demand or by appointment
Recommend, monitor and advise patient on the use and outcome of counseling tools
You Will Need
Audiology Degree (Master's OR Au.D.)
3 years of retail dispensing
Working knowledge of market and business practices, especially tele-hear
Expert knowledge of software systems including MS Office and Starkey programming software
Good problem solving, analytical abilities, communication, organizational and interpersonal skills required
We are Proud to Offer
Competitive medical, dental and vision benefits
401(k) retirement plan with company match
Health savings account with a company contribution
Flexible spending accounts (medical and dependent care)
Paid employee assistance program
Paid Time Off
And More!
Salary and Other Compensation
The annual rate for this position is between $70,070.00 - $94,500.00 / yr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and paid holidays annually.
________________________________________
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
#LI-EB1
#Audibel
$29k-45k yearly est. 16d ago
Customer Service Advisor-Start Hearing
Starkey Laboratories, Inc. 3.8
Eden Prairie, MN job
Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey. This role requires strong communication, empathy, and sales skills to convert inquiries into appointments. You'll work closely with hearing care providers to refer qualified patients and support ongoing relationships. Responsibilities include handling calls, emails, and chats, and understanding basic insurance coverage and eligibility processes.
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation:
*******************************************
Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.
JOB SUMMARY DESCRIPTION
This position requires excellent communication and people skills to represent Starkey Hearing Technologies' products and services. Maintain a high level of care to educate patients on the products and benefits offered along with booking appointments by finding the best hearing care providers to use. Follow up with patients to ensure they are satisfied with their hearing aid purchase as well as after care services. A primary objective will be to provide patient information, schedule appointments at participating hearing professional's offices and be the single source contact for the patient. In addition, building relationships with our preferred hearing healthcare providers by referring qualified patients to their office is a must to drive sales success and patient satisfaction.
As a patient concierge with a strong sales background who can quickly identify areas of opportunity and convert calls into leads and appointments. Attention to detail along with empathetic communication skills are a must. This role will include heavy use of phone (inbound and outbound), email and live chat in office or remote. You will interact with patients and providers to deliver clear and concise information related to general inquiries regarding benefits and providers who can fit patients with hearing aids. Additionally, required to understand basic insurance coverage, eligibility, and details of submission processes to access the hearing benefit.
Respond promptly and thoroughly to patient inquiries via telephone, email, and live chat
* Handle all calls with care in a professional-friendly manner.
* Act as first point of contact for patient inquiries on how and where to obtain professional hearing services
Follow-up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting qualified in-office hearing appointments and guiding patients to purchase hearing aids.
* Approach patients from a sales and support perspective by following script assigned to
program/campaign
* Follow up before and after hearing test appointment and hearing aid fitting to ensure patient
satisfaction as well as aftercare education
Communicate effectively with Start Hearing's Network Providers regarding technology recommendations.
* Provide efficient use of data systems to find and recommend local hearing professionals.
* Provide valuable "front line" feedback on patient concerns
* Be able to support hearing care professionals and staff on order entry, sales process and payment
process when necessary.
Successfully utilize current CRM and B2B2C support tools as a primary business unit driver
* Maintain appropriate knowledge of current Start Hearing and competitor hearing aids to be able to
answer comparative questions and lead technology discussions toward scheduling appointments with participating network providers.
* Understand brand, sales, provider network & patient structure to direct complex inquiries to
appropriate staff.
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education (i.e., 4-year college degree, license, certification)
* High school diploma from an accredited institution; General education degree
* Experience (i.e., years of work experience related to the job)
* Experience in customer service activities and sales related functions
Knowledge / Technical Requirements
* Solid computer experience with Windows programs; experience with CRM systems a plus.
* Phone sales process and direct selling
* Good product knowledge preferred but not required
Competencies, Skills & Abilities
* Excellent customer service skills
* Great enthusiasm for helping patients and providers
* Must be an energetic "self-starter" with the ability to work both independently and within a team
* Demonstrate current knowledge of hearing aid and hearing loss information
* Strong verbal, written and interpersonal skills with the ability to multi-task.
* Attention to details and time management are a must
* Previous experience in customer service/support environment
* Must be flexible, proactive and possess perseverance
* Should be able to operate well under tight pressure
* Able to address multiple projects simultaneously
Salary:
The annual salary for this position is between $40,000-$45,000/ year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.
#LI-KS2
$40k-45k yearly 45d ago
Project Manager II-Operations - Onsite
Starkey 3.8
Eden Prairie, MN job
Starkey is hiring a Project Manager II at it's global headquarters in Eden Prairie, MN. The Operations Excellence Project Manager will lead cross-functional initiatives that drive operational excellence, improve manufacturing efficiency, footprints, digitalization transformation and support strategic growth. This role will focus on executing high-impact projects across production, supply chain, quality, and engineering, ensuring alignment with business goals and timelines.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
************************************************
JOB RESPONSIBILITIES/RESULTS
Lead and manage end-to-end operations and digitalization projects(Manufacturing Execution System), including new generation of test systems, process optimization, automation, and other high- impact initiatives.
Collaborate with cross-functional teams (production, quality, supply chain, engineering) to define project scope, goals, deliverables, and success metrics.
Develop and maintain detailed project plans, timelines, and resource allocations.
Monitor project progress, identify risks, and implement mitigation strategies.
Facilitate regular project meetings, status updates, and executive reporting.
Ensure compliance with safety, quality, and regulatory standards throughout project execution.
Stay current with changes in accounting regulations and best practices, ensuring the company remains compliant and adopts efficient methods.
Other duties as assigned.
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education
Bachelor's Degree in Engineering, Operations Management or related field
Master's preferred
Experience
5 years project management experience within a manufacturing or operations environment.
Multi-location project management experience required, global preferred.
Knowledge / Technical Requirements
Strong understanding of manufacturing systems, processes, and metrics (e.g., Test system, MES, OEE, takt time, yield).
Proficiency in project management tools (e.g., MS Project, SharePoint, Excel, Power BI).
PMP, Lean Six Sigma, or similar certification preferred.
Competencies, Skills & Abilities
Excellent communication, leadership, and stakeholder management skills.
Experience working in a matrixed organization with both R&D and Operations teams.
Familiarity with ERP/MES systems and digital manufacturing tools.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Strong analytical and problem-solving skills.
Can-do attitude and enthusiasm to drive for excellence
WORK CONTEXT
Working Conditions
Standard office conditions
Equipment Operation
Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $88,550 to $120,750 year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
#LI-KS1
$88.6k-120.8k yearly 52d ago
Business Systems Analyst - Salesforce
Starkey 3.8
Eden Prairie, MN job
Join a forward-thinking team dedicated to transforming business processes through innovative Salesforce solutions. In this role, you'll bridge the gap between IT and commercial stakeholders-translating business needs into scalable, sustainable Salesforce applications that drive efficiency and impact. From gathering requirements and designing workflows to implementing best practices and supporting new capabilities, you'll play a key role in shaping how Starkey leverages technology to empower its commercial teams.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart: ************************************************
JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB
This position is responsible for the suggestion, implementation and support of Salesforce business applications used to support commercial business functions within Starkey. This includes acting as a liaison between IT and business customers within the commercial domain.
JOB RESPONSIBILITIES/RESULTS
Collaborate with business stakeholders, conduct interviews to gather and document comprehensive business requirements and translate them into scalable Salesforce solutions.
Collaborate with cross-functional teams to build effective, innovative, and sustainable applications.
Create and maintain configurable solutions that comprise workflows, reports, custom objects, and validation rules.
Formulate and maintain Salesforce solution documentation. (e.g., process flows, data models)
Works with the design and development team(s) to ensure Salesforce best practices are being followed, while addressing significant business operations.
Plan and monitor scope by ensuring that needs are within the project's scope and communicating any variances for change requests.
Assist the product owner in defining value and priority of features, selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
Maintain an understanding of new features and capabilities of the Salesforce products, incorporating those new capabilities where appropriate.
JOB REQUIREMENTS
Education
Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
Experience
2+ years of experience with Salesforce
Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).
Knowledge / Technical Requirements
Exceptional knowledge of and shown proven expertise with Salesforce B2B Commerce Cloud, Service Cloud, Sales Cloud, Marketing Pardot solutions.
Must have a working knowledge of accounting standards and principles.
Exceptional knowledge of scrum and agile methodologies.
Requirements gathering
Salesforce business application skills and/or exposure.
Planning and prioritizing
General knowledge of SQL preferred.
Knowledge of Microsoft Office products a plus.
Competencies, Skills & Abilities
Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
An analytical problem solver who knows and employs all declarative automation with Salesforce B2B Commerce Cloud, Service Cloud, Sales Cloud and Marketing Pardot solutions.
Ability to effectively communicate design solution options with both technical and non-technical customers.
Effective communication and people skills
Able to collaborate and function effectively in a team environment
Proven ability to manage project tasks and requests simultaneously
Excellent troubleshooting/analytical skills required
Organized with attention to detail
Ability to work in fast paced environment
Experience identifying and implementing process improvements to deliver results
Demonstrates strong ethics and act with integrity
Accountability
Salary and Other Compensation:
The target pay rate for this position is between $73,920 - 94,500 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
#LI-MP1
$73.9k-94.5k yearly 60d+ ago
Sr Regulatory Affairs Specialist I
Starkey Laboratories, Inc. 3.8
Eden Prairie, MN job
Starkey is adding a Sr. Regulatory Affairs Specialist I on its Regulatory team. This position is primarily remote, but at times it will be required to be onsite at the global headquarters and other sites as needed. The Sr. Regulatory Affairs Specialist I position is responsible for supporting the Regulatory Affairs Department for all medical devices and hearing-related products. This position will work with various departments across the organization with focus on new product development. The Sr. Regulatory Affairs Specialist is responsible for supporting activities that keeps Starkey current with changes to medical device regulation and for creating and maintaining the technical files for all medical devices and hearing related products. Starkey offers full benefits, 4 weeks PTO, 401K match.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
************************************************
Our Culture:
* An experienced team built around a culture of professional growth and knowledge-sharing
* We celebrate innovation - finding creative ways to serve our customers better than anyone else
* Global leader in the design, development and distribution of comprehensive hearing technologies
* We serve with passion, purpose and excellence
* Here's the bottom line - we work so people can hear!
Job Responsibilities:
* Market Access - Ensure market access of our products World-Wide
* Support assessments and completion of documentation for submission filings to comply with regulatory requirements
* Support labeling compliance before product release
* Support coordination of Homologation device delivery, testing & registration within new markets
* Help to Compile, prepare, review and submit regulatory submission to authorities
* Provide regulatory input to product lifecycle planning
* Maintain records to comply with regulatory requirements
* Support wireless requirements compliance throughout the product development process.
* Risk Management
* Participate in Product Risk management within product development (per project) and work with others to mitigate
* Ensure product safety issues and product-associated events are reported to regulatory agencies
* Participate in risk-benefit analysis for regulatory compliance
* Manage global Regulatory threats, changes and opportunities
* Support senior personnel in periodical scan of changes in standards, regulations, guidance and events in the areas of Medical Devices, Radio Devices, Noise Protection Devices, and Environmental.
* Some participation in professional associations, industry/trade groups and appropriate standards organizations
* Other duties/responsibilities as assigned
Job Requirements:
Education: Four-year degree in Engineering or Science.
Experience: Minimum 8 years experience with a four-year degree, or 5 years experience with MS, or 2 years with Ph.D.
* Knowledge of GxPs (GCPs, GLPs, GMPs) required
* Knowledge of ISO 13485, MDSAP, EU MDR, Health Canada, 21CFR820
* Knowledge of Quality Management Systems required
* Knowledge of World-Wide regulatory requirements desired
* Knowledge of Import/export requirements desired
* Knowledge of product marking requirements (by market) desired
Competencies, Skills & Abilities
* Strategic Planning and organizing
* Written and verbal communication
* Presentation skills
* Communicate with internal stakeholders and regulatory authorities
* Prepare applications and regulatory documentation
* Review and assess regulatory submissions
* Utilize electronic submission techniques
* Critical thinking and problem solving
* Good attention to detail
* Systems analysis skills desired
Salary and Other Compensation:
The target rate for this position is between $88,550 to $126,000/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
#LI-KS1
$88.6k-126k yearly 45d ago
Hyland Park Ski or Snowboard Inclusion Specialist
Reach for Resources Inc. 3.8
Reach for Resources Inc. job in Hopkins, MN
Description:
Pay: $19/hr
Summary of Job Description
Reach for Resources is a nonprofit agency based out of Minnetonka, Minnesota. We provide recreation, education, case management, advocacy, counseling, and health programs to individuals with disabilities living in the Minneapolis western metro area. Our recreation department contracts with suburban county and city park and recreation departments around the metro to provide adaptive recreation, inclusion and training services to their community members. This position attends specified skiing and snowboard lessons at Hyland Park to assist children with a wide variety of intellectual and/or physical disabilities or other behavior needs to learn skills related to skiing and snowboarding. Assist individuals in accessing local programs and reaching their maximum potential for successful inclusion in the community. Lift passes will be provided for all shifts. Gear is available free of charge, or you can use your own equipment.
All employees must complete an orientation training session and pass a criminal background check
Essential Job Duties
• Work with the city parks and recreation staff by acting as an assistant coach, program leader, or instructor
• Assisting and interacting with other kids in the program as well as the child that is receiving the 1:1 assistance
• Providing extra assistance for the child with a disability, teaching strategies to coaching staff, communicating with parents and other children, and seeking out information from the parks and recreation staff to ensure maximum involvement
• Completing inclusion paperwork
Additional Information
In addition to salary, Reach for Resources offers excellent employee benefits.
Benefits may include:
• Paid Time Off
• Flexible schedule
• Mileage reimbursement
• Employee assistance program
• Employee discount
Disclaimer
Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Reach for Resources, Inc. Is committed to ensuring that applicants and employees with disabilities receive support. Applicants or employees must be able to meet the minimum qualifications of the position; reasonable accommodation may be provided if requested by the employee.
Requirements:
Minimum Qualifications
• Ability to confidently downhill ski and/or snowboard (equipment can be provided)
• A genuine liking for working with kids with disabilities
• Must be energetic and willing to make a difference in a child's life
• Strong communication skills
• Ability to work as a member of a team
• Ability to work and navigate a busy space independently
• Must have current driver's license in good standing and maintain own reliable transportation
• Strong written and oral communication skills
• Evening and weekend availability
• Ability to lift up to 30 lbs.
• Must be able to pass a MNDHS Background Screening prior to working with participants
Preferred Qualifications
• Knowledge of community inclusion
• Group leadership experience
• At least 1 year experience working with individuals with disabilities
Working Conditions and Physical Demands
• Environment: Ski hill setting; required office visit for orientation.
• Schedule: Part time, evening and weekend availability required. Skiing/snowboarding- Weekend mornings and afternoon, some evenings December-March. Other inclusion and adaptive programs- year-round, day time and evening shifts available, flexible schedule
• Physical demands: Position may include: Moderate lifting (up to 30lbs), sitting and standing, ability to confidently downhill ski or snowboard, walking/traversing an environment, safely driving a vehicle, verbal communication, reading paper or electronic documents, hearing, ability to consistently use technology (laptop, phone).
$19 hourly 27d ago
Audiologist OR Hearing Instrument Specialist (Burnsville, MN)
Starkey 3.8
Burnsville, MN job
Are you ready to turn up the volume on your career? Join our dynamic team as an Audiologist or Hearing Instrument Specialist, where you'll be the superstar of sound! You'll not only help patients rediscover the joy of hearing but also create unforgettable experiences along the way. From testing and diagnosing hearing loss to fitting cutting-edge hearing products and providing top-notch follow-up care, your role will be both rewarding and impactful. If you're passionate about making a difference in people's lives while keeping our office buzzing with success, we want to hear from you!
At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.
We are looking for an Audiologist OR Hearing Instrument Specialist that will be responsible for providing a quality Patient Journey Experience. Responsibilities include testing and diagnosis of hearing loss, fitting and sales of hearing products and accessories, counseling and follow up services and maintaining a successful and profitable office.
Our Culture
An experienced team built around a culture of professional growth and knowledge-sharing
We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices
We serve with passion, purpose and excellence
Total Team Approach - Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients
You Will
Ensure Patient Journey Experience is top priority
Administer hearing test procedures in accordance with Starkey clinical protocol and applicable state and federal laws
Conduct sales of hearing aids and accessories according to Starkey sales protocol
Collaborate with Regional Manager/Director to oversee financial management of office
You Will Need
Valid State Licensure - license in good standing
Knowledge of software systems including patient management software, NOAH and Inspire OS
Ability to organize and execute a plan
Good problem solving, analytical abilities, communication, organizational and interpersonal skills required
We are Proud to Offer
A competitive compensation package that rewards performance
A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k with company contributions, company paid life insurance, hearing aid discounts, access to telemedicine services and more
The chance to work with Starkey Hearing Technologies; The most innovative and ground-breaking hearing device manufacturer in the industry
Marketing and administrative support on a local and corporate level
Professional development, training, advancement opportunities
Salary and Other Compensation
:
The annual starting salary for a Audiologist is between $73,920.00 - $77,616.00 annually. The annual starting salary for a Hearing Instrument Specialist is between $64,680.00 - $68,250.00. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for commissions based upon performance results. There is no guarantee of payout.
Benefits
: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.
#LI-EB1
#Audibel
#VitalityAI
$73.9k-77.6k yearly 26d ago
Business Development Representative (BDR)
Starkey 3.8
Eden Prairie, MN job
The Business Development Representative (BDR) is responsible for the generation of new customer business for Starkey's sales team. This position communicates primarily with prospective and low volume Starkey customers. Initiate customer relationships by using a consultative sales approach to identify needs which can be filled with Starkey products. Adhere to company policies, procedures, and values to accomplish Starkey's mission of serving our customers better than anyone else.
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.â¯Here's a video about the people behind Starkey's groundbreaking innovation:
*******************************************
JOB SUMMARY DESCRIPTION
A Business Development Representative (BDR) is responsible for the generation of new customer business for Starkey's sales team. This position communicates primarily with prospective and low volume Starkey customers. The objective of the BDR is to initiate customer relationships by using a consultative sales approach to identify needs which can be filled with Starkey products. All BDR's will be expected to adhere to company policies, procedures, and values to accomplish Starkey's mission of serving our customers better than anyone else. Successful candidate will sit out of our Eden Prairie, MN location M-F 8am-5pm with occasional Saturdays.
JOB RESPONSIBILITIES
Identify new sales opportunities to drive revenue.
Responsible for making a minimum of 50 prospective phone calls a day in an established territory.
Qualify and establish sales pipeline through identifying at least 10 non-buying accounts opportunities a month.
Activate 6 new buying accounts per month to hand over to the appropriate sales teams.
Consistently log all sales activities into Salesforce with a targeted objective of 20 logged sales discovery conversations a day.
Establish strong cross functional partnerships with every Inside and Field Sales Executive in the territory.
Sell corporate sponsored promotions as an account onboarding strategy.
Execute on Business Development Strategy
Grow new revenue, and units, through qualified strategic opportunities.
Responsible for hitting sales targets and key performance indicators on a daily, monthly, quarterly, and annual basis.
Effectively manage inbound leads from appropriate Salesforce marketing campaigns.
Collaborate with the sales team to schedule prospect calls, meetings, and demos.
Follow up on virtual meetings such as webinars, and conferences.
Cultivate and grow customer relationships.
Understand and qualify all potential customers to understand needs and offers.
Grow and maintain existing customer relationships by assessing customer needs and providing recommendations on improvements where needed.
Use cross functional partners to include marketing, and operations to provide customers with full support and resources.
Play an active role in professional and sales development.
Attend Core and Advanced Sales Training.
Continue to develop and fine tune the consultative sales approach with a foundation of SPIN sales.
Proactively acquire new knowledge and skills through company training and resources.
Proactively keep abreast of our industry and technology landscape to ensure that they are a trusted resource for prospects.
Other duties/responsibilities as assigned.
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education
(i.e., 4-year college degree, license, certification)
4-year college degree required or equivalent work experience
Experience
(i.e., years of work experience related to the job)
1-3 years of sales/business development experience
Hearing Industry experience preferred.
Business management and organizational skills
Knowledge
Ability to comprehend technical product knowledge.
Strong computer foundation with ability to multi-task between numerous applications
Competencies, Skills & Abilities
Proven ability to sell a product and close new business.
Customer relationship Management Salesforce knowledge preferred.
Proficient problem-solving, analytical abilities, communication, organization, and people skills required.
Collaborative collaborator with high energy and positive attitude that can also work independently.
Excellent written and verbal communication skills
Independent with high level of motivation and persistence
Salary and Other Compensation:
The target pay rate for this position is between$22.95-$31.80 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: Starkey The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.
#LI-KS2
$23-31.8 hourly 60d+ ago
Sr Mechanical Engineer I - RD
Starkey Laboratories, Inc. 3.8
Eden Prairie, MN job
Do you have experience working with complex plastic parts in a product development design arena? The Sr. Mechanical Engineer role is a critical leadership position focused on driving the design and development of innovative, high-performance hearing aids and related devices. Working with minimal supervision, this engineer will lead cross-functional teams in creating industry-leading product designs that meet stringent performance, quality, manufacturability, and cost requirements. The ideal candidate will combine strong technical acumen, creativity, and excellent communication skills to deliver robust mechanical solutions aligned with user needs and Starkey's high standards. This position not only involves technical execution and project leadership but also emphasizes mentoring others and contributing to continuous improvement efforts across the organization.
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.
Here's a video about the people behind Starkey's groundbreaking innovation: *******************************************
JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB
Under minimal supervision, this position is responsible for leading the design of new products and ensuring that they meet performance, quality, manufacturing, and cost requirements for standard and/or custom products. Must possess the communication ability, technical expertise, creativity, and internal drive to lead the creation of designs that are recognized as best- in-class in the hearing aid industry. Must be able to work well in a team environment and have a passion for continuous improvement.
JOB RESPONSIBILITIES/RESULTS
* Generate system and component performance requirements.
* Lead the project team to document specific performance targets using historical data and high-level user requirements as a guide.
* Design new and innovative standard and custom hearing aids and other auxiliary devices which meet product requirements.
* Integrate new technologies into product designs.
* Propose design options that are manufacturable and harmonious with Industrial Design.
* Specify materials and finishes that are appropriate to meet all design requirements.
* Interface with internal and external suppliers to develop and implement new processes and technologies.
* Work with a cross-functional team to ensure that all manufacturing and performance requirements are met.
* Analyze component and assembly costs to ensure the designs meet product requirements.
* Ensure design verification and validation testing is completed and ensure that all criteria are met.
* Specify and perform design verification testing to ensure the designs meet product requirements.
* Support the design validation testing for all new parts and assemblies.
* Aid prototype and production debugging efforts to ensure that design intent is met, and parts are acceptable for form, fit and function.
* Ensure product quality by evaluating and dispositioning First Article Inspection data.
* Develop the technical project plan and manage work efforts to ensure project schedules are met and areas of high risk are identified and mitigated with appropriate risk mitigation plans.
* Lead design reviews.
* Generate mechanical design tasks and provide input into project timelines and schedules.
* Provide project status updates at team meetings as required.
* Collaborate with other cross-functional team members to create and maintain DFMEA documentation which ensures that all key areas of potential failure have been considered and addressed.
* Ensure the generation of accurate design documentation.
* Ensure the creation of accurate CAD models and drawings which communicate the design intent and ensure a high standard of quality.
* Ensure the creation of accurate and up-to-date online documentation using Starkey documentation procedures.
* Insure the creation of Engineering Change Orders (ECO) for release.
* Perform other duties commensurate with a "senior" engineer role.
* Mentor, train, and provide work direction to other engineers and designers.
JOB REQUIREMENTS
Education
* Bachelor's degree in mechanical engineering or related field with 7 years' experience
* Master of Science in Mechanical Engineering with 5 years' experience
* PhD Mechanical Engineering with 2 years' experience
Experience
* Product Development environment required; hearing or medical device industry experience preferred.
Knowledge / Technical Requirements
* Proficiency in ProE preferred.
* Advanced knowledge of injection molding processing and tooling required.
* Advanced knowledge of materials and processes used to manufacture injection molded plastic, stamped metal, and elastomeric components required.
* Advanced knowledge of product development best practices (i.e. DFM, DOE, DFMEA, Lean PD, etc.…) required.
* Intermediate knowledge of geometric dimensioning and tolerancing required.
* Intermediate understanding of acoustics and vibration is highly desirable.
* Intermediate understanding and experience with various pieces of test equipment required.
* Proven ability to perform complex engineering analysis and calculations required.
Competencies, Skills & Abilities
* Proven ability to work well in a team environment required.
* Ability to work with minimal guidance to make decisions and report progress required.
* Requires personal communication and conduct skills at a professional level.
* Excellent verbal and written communication skills required.
* Must be a self-starter with high initiative.
* Demonstrated leadership role in projects including ability to provide guidance and direction on the project to less experienced technical personnel required.
* Ability to keep current with new technologies and industry trends required.
Salary and Other Compensation:
The target pay rate for this position is between $93,940 - $141,750 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
#LI-MP1
$93.9k-141.8k yearly 60d+ ago
Adaptive Recreation and Inclusion Specialist
Reach for Resources Inc. 3.8
Reach for Resources Inc. job in Minneapolis, MN
Work-life balance. Flexible schedule. Caring, supportive supervisors. Rewarding work. If these are all aspects you crave for your next employment opportunity, see what Reach for Resources has to offer.
Reach for Resources is a nonprofit agency based out of Minnetonka, Minnesota. We provide recreation, education, case management, advocacy, counseling, and health programs to individuals with disabilities living in the Minneapolis western metro area. Our recreation department contracts with 16 western suburban city park and recreation departments to provide adaptive recreation, inclusion and training services to their community members.
Job Summary
Assist the adaptive recreation department in implementing a variety of programs for adults and children with intellectual disabilities .Programs will focus on social skills, independent living, and healthy utilization of leisure time. Assist individuals in accessing local park and recreation programs and reaching their maximum potential for successful inclusion in the community. Locations are throughout the West and Northwest metro.
We are looking for someone to work a part-time schedule in the late summer/fall of 2024.
Essential Duties and Responsibilities
Assist in the implementation of social, recreation and athletic programs designed for kids and adults with disabilities
Provide inclusion assistance for a child or adult with a disability in a city park and recreation program
Teach park and recreation staff strategies for working with individuals with disabilities
Communicate with parents and caregivers
Maintain proper documentation
Additional Information
Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Check out this video to see what it's like to work at Reach by copying and pasting the following link into your browser: https://www.youtube.com/watch?v=xmxu52oYtyQ&t=1s
To Apply
Please complete the online application on the Employment page of our website, www.reachforresources.org.
If you have any further questions, please contact Sally:
Reach for Resources
Sally Krull
skrull@reachforresources.org
www.reachforresources.org
Job Type: Part-time
Salary: From $17.00 per hour
Benefits:
Employee assistance program
Employee discount
Flexible schedule
Paid time off
Referral program
Supplemental pay types:
Bonus pay
Signing bonus
Work Location: In person
Requirements:
Required Qualifications
High School Diploma or GED
Must have current driver's license in good standing and maintain own reliable transportation
Strong written and oral communication skills
Evening, and weekend availability
Ability to lift up to 30 lbs.
A genuine interest in helping others
A willingness to share your warm personality and sense of humor
Preferred Qualifications
Knowledge of community inclusion
2+ years post high school education
Group leadership experience
At least 1 year experience working with individuals with disabilities
Ability to work with a flexible schedule and last minute changes to schedule
$17 hourly 17d ago
Community Living Specialist: West and Northwest Metro (Launch Your Social Services Career-Pick Your Own Schedule)
Reach for Resources 3.8
Reach for Resources job in Minnetonka, MN
Community Living Specialist
Pay: $19/hr +mileage
Note: We are recruiting for a Community Living Specialist who is comfortable traveling to support individuals in their homes in the West and Northwest Metro Areas (Hamel, Buffalo, Wayzata, Mound, etc.), and the surrounding area. Please note that this position will require sporadic visits to our home office in Minnetonka, Minnesota. Applicants must be comfortable with the potential for travel to other areas of the Twin Cities as staffing needs require (up to 30 miles from their home). Mileage is reimbursed.
Please only apply to ONE Community Living Specialist posting; there are multiple open requisitions based on location. You will have a chance to designate your preferred working area within the application.
Join Reach for Resources, Inc. as a Community Living Specialist and enjoy a fulfilling role where you can truly make a difference in the lives of individuals with disabilities. This position offers flexibility, a supportive work environment, and the opportunity to contribute to your community. Plus, you'll enjoy great benefits like generous PTO, medical insurance (for full-time employees), and a focus on your well-being. If you're looking for a rewarding career that makes a real impact, we'd love to have you on our team!
Summary of Job Description
The key goal of this position is to provide In-Home Supports and Semi-Independent Living Services on behalf of Reach for Resources, Inc. It is expected that Independent Living Skills Specialists (also referred to as Community Living Specialists) at Reach will work with each person, the person's family, and the person's team to develop, put into practice, and periodically evaluate a Community Living Plan for each person. It is also expected that Community Living Specialists at Reach for Resources will represent the agency in a courteous and professional manner in all phases of the position.
See our work in action here: Reach Community Living: Live, Work, Play
Essential Job Duties
1.Individuals Served
To put into practice Reach Community Living services and philosophy, aid in self-awareness and in decision making for those assigned to work with. Also of critical importance is the development of a trusting, supportive relationship with the person and their family.
To evaluate each person's skills and needs using the Reach skills assessment, Coordinated Service Support Plan Addendum, Self-Management Assessment, and Individual Abuse and Prevention Plan.
Develop a program goal plan, with each person and their team input, which addresses mutually agreed upon need areas.
Put into action the program plan with technical assistance, resource information, and listening and helping skills.
Develop pleasant and respectful working relationships with parents, county social workers, contracted case managers, and other team members to encourage their participation in the person's program plan. Staff may also need to clarify with family or others what type of role or interaction may be most helpful in working with each person and/or family.
Schedule regular appointments with each person and adhere to the schedule.
To establish a 24-hour-a-day plan for when person is in crisis.
To consult with agency Directors of Counseling and Recreation, other providers and other community resources in helping the person establish a social/recreational network.
To carry out all quarterly, semi-annual, and annual program planning and be responsible for typing all quarterly, semi-annual, and annual reports. Staff will also be expected to make sure that all team members receive copies of the reports in a timely fashion.
2. General
Inspect and maintain files to make sure they are up-to-date and contain all required materials (i.e. skill assessment, CSSP Addendum, SMA, IAPP, annuals, quarterlies, face sheet, psychological test results, physicals, releases of information, contact sheets, etc.). All staff are expected to file their own documents.
To submit contact sheets and time sheets to the office in a timely manner.
To participate in resource and skill development with the Program Manager of Community Living and to ask for assistance in developing program planning if it is wanted or needed. Such assistance may also come from the Director of Counseling, Director of Recreation, or Executive Director.
To participate in staff job evaluation with the department director and/or the Executive Director.
To attend and participate in regular staff meetings.
Adhere to company policies and procedures at all times
Represent Reach in a positive, professional manner in speech and dress at all times and conduct all business with the utmost integrity.
Perform other duties and responsibilities as assigned by management.
Core Competencies
Successful Community Living Specialists possess the following characteristics and abilities.
Integrity/Motivation: Puts in consistent effort to complete job duties. Finds ways to go above and beyond. Able to work independently with little oversight to reach goals and adhere to performance standards.
Flexibility/Adaptability: Has actively sought to learn new things on own initiative. Has responded positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally. We follow DHS guidelines as a licensed provider, which is why changes may occur.
Initiative/Independence: Able to work things out without having to be shown too often. Takes responsibility for own time and effectiveness. Alert to opportunities to contribute appropriately without being told. Able to spot and implement opportunities for improving situations. Time management- prioritizing work and meeting positions billable goals. Meeting target goals 75% billable or above.
Interpersonal effectiveness/Communication: Communicates consistently, following 24-hour rule, Manages conflict or other sensitive issues tactfully and effectively. Able to adapt behavior to a wide range of people. Meets people where they're at. Does not take one-size-fits-all approach - person centered communication.
Working Conditions and Physical Demands
Environment: Hybrid role. Office environment, remote work, or in-field meetings required.
Schedule: May include weekends, nights, and holidays as needed, depending on employee's schedule and individuals served.
This is not a typical 9-5 position; scheduling can have significant flexibility.
Physical demands: Light lifting (under 20lbs), sitting and standing, walking, driving, verbal communication, seeing, and hearing.
Additional Information
In addition to salary, Reach for Resources offers excellent employee benefits, such as health and dental insurance for full time employees. This position works out wonderfully for college students and graduate students. Other benefits include:
Paid vacation/sick time
13 floating holidays annually (for F/T employees)
Life insurance
Retirement savings plan
Flexible schedule
Mileage reimbursement
Personable and fun co-workers (if we do say so ourselves)
Caring, supportive supervisors
Plenty of chances to wear your jeans and other casual clothes
A focus on wellness
Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Reach for Resources, Inc. Is committed to ensuring that applicants and employees with disabilities receive support. Applicants or employees must be able to meet the minimum qualifications of the position; reasonable accommodation may be provided if requested by the employee.
Requirements
Knowledge customarily acquired through post high school education; experience in the field may be substituted for education.
Communication skills, both oral and written
Organizational skills
Instructing skills
The ability to perform within a team framework.
Must have a valid driver's license, reliable transportation and the ability to transport those served in employee's own vehicle
Ability to work independently within a defined set of policies, procedures and guidelines
Basic computer skills (Microsoft Word and Excel)
A genuine interest in helping others
A willingness to share your warm personality and sense of humor
Salary Description $19/hr
$19 hourly 60d+ ago
Research Project Manager I - PMO
Starkey 3.8
Eden Prairie, MN job
Starkey is hiring a Research Project Manager I - PMO on its R&D team. If you have excellent organizations skills, led and managed research-driven projects focused on innovative technologies and advanced algorithms, this could be your next opportunity. The Research Project Manager I role at Starkey is a leadership position focused on driving technology projects from concept to integration. Collaborating with cross-functional teams, this role ensures smooth execution through expert project planning, risk management, and stakeholder communication, advancing innovation within Starkey's product portfolio.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart: ************************************************
JOB SUMMARY DESCRIPTION
Lead and manage research-driven projects focused on innovative technologies and advanced algorithms. Collaborate with cross-functional teams to plan, execute, and deliver projects that push the boundaries of technical development. Manage technical and safety risk to ensure successful integration into product development projects. Ensure timelines and quality standards are met while fostering a culture of innovation and continuous improvement.
The Project Manager will function as a key partner to engineering leaders and technical leaders on the project to ensure smooth execution. The Project Manager will be responsible for delivering and maintaining the schedule while providing regular updates.
The Project Manager will be a partner to the Program Manager and the Technology Portfolio Manager to ensure that the project meets program targets as well as portfolio targets.
The Project Manager will manage the project under the Technology Portfolio and track updates in Starkey's task management system.
The Project Manager will report into Starkey's Software and Program PMO and will play a key role in establishing check-ins with other Software Portfolio Managers and Program Managers on their team, to understand how their project impacts other product portfolios.
The Project Manager will also assist the Technology Portfolio Manager to maintain the technology portfolio.
JOB RESPONSIBILITIES/RESULTS
Create, maintain, and execute detailed project plans/schedules using established best practices
Work effectively with cross-functional team and Program Manager to develop high-quality development and maturation project plans and schedules using MS Project and task management tools like Jira and Azure DevOps
Ensure execution occurs based on Starkey's approved Technology Maturation Integration Process guidelines
Ensure schedule is properly maintained, consistent with established best practices, and accurately kept up to date on a regular basis
Manage project activities to meet scope, date, and cost commitments
Enable team by ensuring the right team members are identified at the right time in the project
Track team's progress and roadblocks; facilitate special team meetings as needed to brainstorm, problem solve, and conduct other activities needed to ensure project success
Anticipate and proactively manage project risk
Proactively assess, identify, and manage project risk; establish mitigation and contingency plans
Institutionalize risk mitigation and prevention by capturing lessons learned
Communicate effectively within the project team, contributing departments, and upward to R&D leadership
Communicate quickly, accurately, and completely to ensure all team members are properly informed and activities are properly coordinated across departments
Communicate outward and upward beyond the project team to stakeholders and leadership in a concise, accurate, complete, and objective way with emphasis on data and facts
Identify opportunities for process improvement
Proactively identify opportunities to improve the Technology Maturation Integration Process based on lessons learned
Partner with Technology Portfolio Manager to help roll out process improvements that simplify the process and enable efficiency in the technology pipeline
JOB REQUIREMENTS
Education
4-year degree in Project Management or other relevant field.
Experience
5+ years of project management (or applicable) experience in an engineering and new product development environment.
Fundamental understanding of electronics and software/firmware programming.
Fundamental understanding of algorithmic development and machine learning processes.
Knowledge / Technical Requirements
Proficient with MS Project and MS Office applications.
Knowledge of Agile and Waterfall execution methodologies.
Competencies, Skills & Abilities
Detail, data, and process driven.
Ability to anticipate roadblocks, diagnose problems, and generate effective solutions.
Excellent interpersonal skills and ability to work with diverse groups.
Strong negotiation, conflict resolution, and interpersonal skills.
Strong analytical and problem-solving skills.
Strong organizational and time management skills.
Excellent oral, written, and presentation communication skills.
Experience in development of technology software, hardware, systems
Understanding of Quality Management processes
Preferred Skills, Abilities & Experience
PMI certification
Experience with hearing aids
WORK CONTEXT
Working Conditions
 Standard office conditions
Equipment Operation
 Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $78,540.00 to $107,100.00/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
#LI-KS1
$78.5k-107.1k yearly 60d+ ago
Software Engineer Intern
Starkey 3.8
Eden Prairie, MN job
Kick-start your software engineering career with a hands-on internship designed to immerse you in real-world development work. In this role, you'll actively participate in the full software development lifecycle-learning and applying modern tools, techniques, and best practices while collaborating with experienced engineers and cross-functional teams. This internship offers a meaningful opportunity to build technical skills, contribute to live projects, and gain practical experience that complements your academic training in engineering or computer science.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart: ************************************************
JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB
Primary objective of this position is to participate in and/or support software development.
JOB RESPONSIBILITIES/RESULTS
Learn and Apply technical skills, commensurate with formal training and moderate experience, to develop software.
Choose between alternative proven techniques with some originality and moderate technical risk.
Develop software using state of the art techniques.
Conduct simple to moderate software defect/bug investigations and perform software testing.
Interact on a regular basis, with other functional groups on technical matters.
Work with outside consultants and experts.
Interact with other functional groups in various support roles to gather information to resolve software issues.
Administer technical procedures
Maintain a record of all software developmental activities.
Prepare various project related reports including Software Specification and Software Design reports.
Peer Code reviews and software testing will be used to measure technical skills
Ability to stay on schedule or reporting schedule slippage/roadblocks to the development manager in a timely manner
Feedback from others in the group and customers
JOB REQUIREMENTS
Education
Enrolled in an Engineering, Computer Science, or Software Engineering program
Experience
Junior or senior year in college
Knowledge / Technical Requirements
Understanding of Object-Oriented development concepts.
.NET languages in a Windows Application Development environment.
Competencies, Skills & Abilities
Excellent organizational skills required.
Excellent written and verbal skills required.
Good attention to detail required.
Excellent training skills required.
Good interpersonal skills.
Excellent technical writing skills required
Salary and Other Compensation:
The target pay rate for this position is $25 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
#LI-MP1
$25 hourly 2d ago
Customer Service Audiologist
Starkey 3.8
Eden Prairie, MN job
We are seeking a friendly, dedicated Customer Service Audiologist who will be responsible for handling calls from accounts and occasionally consumers for technical and non-technical issues, regarding hearing instruments and related products & services. This fast-paced position will support computer software, hardware, and training to maximize the tools the Starkey company(s) have available. You will serve our customers through various platforms and be responsible for upholding the values and culture of the department through positivity and teamwork. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today!
The work schedule for this position looks like: Monday-Friday, 10:30AM-7PM CST
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
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JOB SUMMARY DESCRIPTION
The Customer Service Audiologist is a key player whose responsibilities include handling challenging calls from accounts and occasionally from consumers for technical and non-technical issues, regarding hearing instruments and related products and services. This fast pace position is responsible for supporting computer software, hardware, and training to maximize the tools the Starkey company(s) have available. Responsible for consistently serving our customers through various platforms. They will be responsible for upholding the values and culture of the department through positivity and teamwork. As an active team member, they will act as a support system for internal and external customers. Expected to serve our customers with passion, purpose and excellence while adhering to company policies and procedures. Must model high quality service and focus on serving with passion, purpose, and excellence.
JOB RESPONSIBILITIES
Perform consistently in measured core areas.
Professionally and consistently follow corporate protocol to resolve calls based on your professional expertise
Meet performance measures as defined in goals and career advancement program
Meet scorecard measurements as defined in goals
Proactively place outbound calls to customers
Successfully complete cycle assessments
Support manufacturing
Place outbound calls, email, or instant messaging to resolve issues raised by internal departments
Document calls
Use corporate system to document outbound and inbound activity
Support accounts with computer, software, and hardware needs.
Use Audiology on demand and other online resources to research and resolve audiological and technical issues
Handle Customer Service/Technical Support overflows Calls
Professionally and consistently follow corporate protocol to resolve and triage overflow calls from customer service
Test and evaluate software and equipment.
Test new software and products prior to release
Maintaining internal continuing education.
Attend training, complete internal training, and assessments, maintain professional licenses
Consistently maintain a positive attitude and be an active and supportive team member
Treat others with respect while speaking in positive words
Be receptive to constructive feedback and deploy the Customer Service Golden Rule.
Customer Service Golden Rule: pass positives up, down, and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information.
Provide support to your team, department, and internal customers emulating the ‘team-first, self-second' mentality
Develop relationships to address customer needs by involving the right people at the right time
Engage in training and/or group email box support
Actively participate in all Customer Relations initiatives
Serve the customer better than anyone else. Serve with passion, purpose, and excellence to foster relationships and trust.
Accurately identify customer requirements, expectations, and needs
Meet the needs of customers and utilize soft skills to maximize call satisfaction
Exceed customer's expectations on every call. Go the extra mile by following through on every promise
Be accountable for complying with policies, procedures, and work requirements
Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook
Maintain a sense of urgency in monitoring the calls in queue
Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team
Play an active role in developing professionally.
Proactively acquire new knowledge and skills through OneSource or ProSite exploration, department shadowing, and independent research
Efficiently utilize department approved knowledgebase resources and applications
Attend and participate in department trainings
Complete and Pass knowledge refresher course annually
Develop mastery in specified competencies.
Deliver Results - Take personal responsibility for delivering maximum results
Focus on Customers - Focus on the customer by serving them better than anyone in the industry
Communicate Clearly - Create clarity and understanding through clear communication
Foster Teamwork and Trust - Maintain a committed servant attitude to foster teamwork and trust
Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education
(i.e. 4-year college degree, license, certification)
Master's degree or AuD in Audiology required. Audiology license and dispensing permit required.
Experience
(i.e. years of work experience related to the job)
Minimum 2-years' experience working in a dispensing environment.
Minimum 2- year Clinical Audiology experience required.
Minimum 1-year customer service experience preferred.
Hearing aid dispensing background required.
Knowledge / Technical Requirements
High degree of computer literacy
Windows XP, MS Office, MS Outlook, PowerPoint
Basic audiometric equipment: audiometer, real ear measurement system
Salary and Other Compensation:
The target pay range for this position is between $72,500.00-$80,000.00 per year. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
#LI-KS2
$27k-34k yearly est. 26d ago
Hardware Project Manager I - PMO (Onsite)
Starkey 3.8
Eden Prairie, MN job
Starkey is hiring a Hardware Project Manager I - PMO at its global headquarters in Eden Prairie, MN. Are you a Project Manager that has product development experience with electronics or mechanical design ? Are you looking to be a part of a company that develops products that help improves lives? If so, this could be your next career move.
The Hardware Project Manager I is responsible for managing one or more hearing aid or technology development projects. Work closely with the project team composed of cross-functional membership from Mechanical Engineering, Electroacoustics, Electrical Engineering, Wireless, Firmware, Product Management, Research, Microelectronic Design , Software Engineering, Operations, and other departments to deliver the target scope, on time and on budget. Projects may be new products, technology development, product extensions, or continuation/improvement projects. Create, manage, and execute a detailed project schedule in a Microsoft Enterprise Project Management (EPM)/SharePoint environment. This is a high visibility role with executive management interaction. Must manage stakeholders and lead projects with strong and effective communication skills. A key partner to Program Managers and is responsible for ensuring that Program teams receive deliverables and communications that are key for program success. Primary focus is on technology development, component maturation, or accessories. Responsible for managing project scope, schedule, budget, risk with moderate cross-functional team engagement.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
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JOB RESPONSIBILITIES
 Capable of planning and executing small to medium projects (
 Create, maintain, and execute detailed project plan and schedule using established best practices
o Work effectively with the cross functional team and Program Manager to develop high quality product development project plans and schedules including tasks, dates, deliverables, and resource commitments using MS Project
o Work with project team and department leaders to quickly resolve schedule and resource conflicts
o Ensure schedule is properly maintained consistent with established best practices, accurate, and kept up to date on a weekly basis
 Manage project activities to meet or exceed scope, date, and cost commitments
o Facilitate weekly team meeting using best practices to review project progress and coordinate required activities
o Call special team meetings as needed to brainstorm, problem solve, or conduct other activities needed to ensure project success
o Proactively track, manage, and drive resolution of project risks, issues, and action items on a timely basis
 Anticipate and proactively manage project risk
o Proactively assess, identify, and manage project risk and establish mitigation and contingency plans
o Institutionalize risk mitigation and prevention by capturing lessons learned.
 Communicate effectively within the project team, contributing departments, and upward to R&D leadership
O Communicate quickly, accurately, and completely to the project team ensuring that all team members are properly informed, and activities are properly coordinated across departments
o Communicate outward and upward beyond the project team to stakeholders and leadership in a concise, accurate, complete, and objective way with an emphasis on d data and facts
 Support deployment of new project management tools and practices
o Actively employ new project management tools and policies as they are developed and rolled out
 Identify opportunities for process improvement
o Proactively identify opportunities to improve our project management capability and reduce product development risk and cycle time
 Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education and Experience Requirements
Education
o 4-year degree in Engineering, Project Management, or another relevant field is desired.
Experience
o 1-4 years project management (or applicable) experience in an engineering and new product development environment
o Basic understanding of electronics and mechanical design
Knowledge / Technical Requirements
 Proficient with MS Project and MS Office applications
 Knowledge of Waterfall execution methodologies
 Hardware Engineering background is preferred
Competencies, Skills & Abilities
 Required Skills & Abilities
o Detail, data, and process driven
o Ability to anticipate roadblocks, diagnose problems, and generate effective solutions
o Excellent interpersonal skills and ability to work with diverse groups
o Strong negotiation, conflict resolution, and interpersonal skills
o Strong analytical and problem-solving skills
o Strong organizational and time management skills
o Ability to navigate and deal with ambiguity
o Excellent oral, written, and presentation communication skills
o Experience in development of technology hardware products, software, and systems
o Understanding of Quality Management processes
 Desirable Skills, Abilities & Experience
o PMI certification
o Experience with MS Project Server and MS SharePoint
WORK CONTEXT
Working Conditions
 Standard office conditions
Equipment Operation
 Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $93,940 to $127,050/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
#LI-KS1
$93.9k-127.1k yearly 60d+ ago
Electrical Engineering Intern
Starkey 3.8
Eden Prairie, MN job
This Electrical Engineering Internship offers hands-on experience working alongside experienced engineers on real-world design, testing, and problem-solving projects. It's a great opportunity to apply classroom knowledge in a practical setting while gaining exposure to professional engineering tools, processes, and teamwork.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart: ************************************************
This position operates under general manager/senior engineering supervision, receives directions on tasks, and works primarily with internal Electrical Engineering (EE) team members, with occasional interaction with cross-functional teams. This position is responsible for supporting standalone projects assigned by the electrical engineering team for enhancing product development, research, or continuation efforts.
JOB RESPONSIBILITIES/RESULTS
Concept design, prototype evaluation, research
Support novel designs and evaluation of new platforms/chipsets
Support breadboarding and fast-turn prototype evaluation of new concepts
Support ECAD, simulation, transducer, or device organization and refinement
Support research and technology scanning
Support issues troubleshooting as assigned
Continuous improvement
Support design and test processes, procedure documentation, and improvement updates
Enhance the competence of available EE tools through scripting, troubleshooting, and documentation
Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education
Pursuing a bachelor's or graduate degree in Electrical Engineering, Acoustic Engineering, or a related engineering field
Experience
No prior experience required
Knowledge / Technical Requirements
Basic knowledge of schematic and layout CAD packages (e.g. Siemens Xpedition, Alitum, Cadence Allegro)
Basic knowledge of analog-to-digital and digital-to-analog circuits
Basic knowledge of circuit simulation tools (e.g. SPICE, Q3D, HFSS, SIWave, Maxwell)
OR
Basic knowledge of acoustic calculations and measurements
Basic knowledge of acoustic simulation tools (e.g Comsol, Ansys, ABARUS, LTspice)
Competencies, Skills & Abilities
Excellent attention to detail with a commitment to accuracy and precision
Demonstrated design, troubleshooting, and documentation skills
Demonstrated ability to perform complex engineering analyses and calculations
Demonstrated ability to collaborate effectively and work well in team environments
Proven verbal, written, and presentation communication skills
Salary and Other Compensation:
The target pay rate for this position is $25.00 Per hour.
#LI-MP1
$25 hourly 31d ago
Credit and Collections Specialist
Starkey 3.8
Eden Prairie, MN job
The Credit and Collection Specialist is a trusted partner to both customers and internal teams, helping balance smart credit decisions with exceptional service. This role offers the opportunity to build relationships, solve problems, and make a meaningful impact by keeping business moving smoothly while supporting healthy, sustainable growth.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart: ************************************************
The Credit and Collection Specialist is responsible for credit extension, collection of past due AR balance and the release of pending orders in a timely manner for assigned portfolio
Approach and Deployment
Perform credit review of new and existing customers
Analyze and approve credit applications
Evaluate new and existing client relationships by completing a thorough risk assessment including analysis and interpretation of customer business and personal credit report.
Monitor risk of large customers based on aging analysis, payment history and thorough analysis of customer financial statement, annual report, Experian Biz App, and Credit Risk Monitor reports
Annual credit review (or as needed) of existing client portfolio and recommend credit limits adjustments
Collaborate with the sales team on options for customers with credit worthiness issues
Solve credit problems for internal/external customers.
Daily review orders that have been placed on hold to facilitate prompt release and shipment
Negotiate payment plans and/or settlements when appropriate.
Timely management of strategic client portfolios including addressing and preventing past due account balances through interaction with customers and strategizing with internal customer relationship partners
Contact past due and current customer accounts to collect delinquent receivable balances and resolve pending disputes.
Follow up with past due accounts in a timely and consistent fashion.
Review aged accounts receivable balances for collection calls and credit file updates.
Determine when an account is ready for final demand notice and or collection placement.
Ensure that all administrative maintenance is accurately completed for all assigned accounts.
Ensure accurate customer records through proper account reconciliations, payment application, recording of adjustments (write-offs, credit memos, etc.), name changes, bill-to addresses, etc.
The ability to handle confidential information and use discretion while performing job tasks.
Ensure final demands and collection placement are reviewed monthly.
Document customer contact and other communication within Oracle: Advance Collection.
Results - Performance Measures (How to Measure Success)
Meet company collection targets based on portfolio activity and management expectations sent via monthly team goals.
Maintain a low DSO for account portfolio. This will be measured against the company norm and against DSO targets set for each Credit Representative
Maintain a good relationship with internal and external customers. This will be measured by the number of complaints or accolades received about each credit and collection specialist.
Maintain assigned percentage over 31+ days past due. This will be measured against %'s established by the department as an acceptable amount to be over 31 days past due.
Other Duties (Non Measurable)
Support Starkey Employee Corporate and/or Department Guidelines.
Prepare and provide recommendations on changes to improve the Accounts Receivable department with regard to procedures, coordination between departments, and other practices that would improve operations from a customer service stand point.
Assist with designing and developing company Receivables Aging standards: assisting with the implementation of procedures to meet and exceed standard target ranges.
Required to work/assist with month end closing processes.
React to change productively and handle other essential duties as assigned.
Job Requirements
Education:
Bachelors Degree in Business or related field
National Association of Credit Management (NACM) certified (CBF or higher)
Experience
:
Four to seven years experience in a corporate credit/customer service environment
Knowledge
Working knowledge of Windows, Excel, and Word for Windows preferred.
Oracle Advance Collections
Experian Credit Reports
Skills & Abilities
Enjoy problem solving and attention to detail. Good problem solving skills required.
Ability to communicate effectively and tactfully with a wide variety of people
Heavy phone collection and customer skills required.
Salary and Other Compensation:
The target pay rate for this position is between $20.36 - $27.76 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
#LI-MP1
$29k-38k yearly est. 31d ago
Community Living Specialist: South Central Metro (Career Changers Welcome-Training and Flexible Sche
Reach for Resources Inc. 3.8
Reach for Resources Inc. job in Hopkins, MN
Description:
Community Living Specialist
Pay: $19/hr +mileage
Note: We are recruiting for a Community Living Specialist who is comfortable traveling to support individuals in their homes in Bloomington and the surrounding area. Please note that this position will require sporadic visits to our home office in Minnetonka, Minnesota. Applicants must be comfortable with the potential for travel to other areas of the Twin Cities as staffing needs require (up to 30 miles from their home). Mileage is reimbursed. Please only apply to ONE Community Living Specialist posting; there are multiple open requisitions based on location. You will have a chance to designate your preferred working area within the application.
Join Reach for Resources, Inc. as a Community Living Specialist and enjoy a fulfilling role where you can truly make a difference in the lives of individuals with disabilities. This position offers flexibility, a supportive work environment, and the opportunity to contribute to your community. Plus, you'll enjoy great benefits like generous PTO, medical insurance (for full-time employees), and a focus on your well-being. If you're looking for a rewarding career that makes a real impact, we'd love to have you on our team!
Summary of Job Description
The key goal of this position is to provide In-Home Supports and Semi-Independent Living Services on behalf of Reach for Resources, Inc. It is expected that Independent Living Skills Specialists (also referred to as Community Living Specialists) at Reach will work with each person, the person's family, and the person's team to develop, put into practice, and periodically evaluate a Community Living Plan for each person. It is also expected that Community Living Specialists at Reach for Resources will represent the agency in a courteous and professional manner in all phases of the position.
See our work in action here: Reach Community Living: Live, Work, Play
Essential Job Duties
1.Individuals Served
To put into practice Reach Community Living services and philosophy, aid in self-awareness and in decision making for those assigned to work with. Also of critical importance is the development of a trusting, supportive relationship with the person and their family.
To evaluate each person's skills and needs using the Reach skills assessment, Coordinated Service Support Plan Addendum, Self-Management Assessment, and Individual Abuse and Prevention Plan.
Develop a program goal plan, with each person and their team input, which addresses mutually agreed upon need areas.
Put into action the program plan with technical assistance, resource information, and listening and helping skills.
Develop pleasant and respectful working relationships with parents, county social workers, contracted case managers, and other team members to encourage their participation in the person's program plan. Staff may also need to clarify with family or others what type of role or interaction may be most helpful in working with each person and/or family.
Schedule regular appointments with each person and adhere to the schedule.
To establish a 24-hour-a-day plan for when person is in crisis.
To consult with agency Directors of Counseling and Recreation, other providers and other community resources in helping the person establish a social/recreational network.
To carry out all quarterly, semi-annual, and annual program planning and be responsible for typing all quarterly, semi-annual, and annual reports. Staff will also be expected to make sure that all team members receive copies of the reports in a timely fashion.
2. General
Inspect and maintain files to make sure they are up-to-date and contain all required materials (i.e. skill assessment, CSSP Addendum, SMA, IAPP, annuals, quarterlies, face sheet, psychological test results, physicals, releases of information, contact sheets, etc.). All staff are expected to file their own documents.
To submit contact sheets and time sheets to the office in a timely manner.
To participate in resource and skill development with the Program Manager of Community Living and to ask for assistance in developing program planning if it is wanted or needed. Such assistance may also come from the Director of Counseling, Director of Recreation, or Executive Director.
To participate in staff job evaluation with the department director and/or the Executive Director.
To attend and participate in regular staff meetings.
Adhere to company policies and procedures at all times
Represent Reach in a positive, professional manner in speech and dress at all times and conduct all business with the utmost integrity.
Perform other duties and responsibilities as assigned by management.
Core Competencies
Successful Community Living Specialists possess the following characteristics and abilities.
Integrity/Motivation: Puts in consistent effort to complete job duties. Finds ways to go above and beyond. Able to work independently with little oversight to reach goals and adhere to performance standards.
Flexibility/Adaptability: Has actively sought to learn new things on own initiative. Has responded positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally. We follow DHS guidelines as a licensed provider, which is why changes may occur.
Initiative/Independence: Able to work things out without having to be shown too often. Takes responsibility for own time and effectiveness. Alert to opportunities to contribute appropriately without being told. Able to spot and implement opportunities for improving situations. Time management- prioritizing work and meeting positions billable goals. Meeting target goals 75% billable or above.
Interpersonal effectiveness/Communication: Communicates consistently, following 24-hour rule, Manages conflict or other sensitive issues tactfully and effectively. Able to adapt behavior to a wide range of people. Meets people where they're at. Does not take one-size-fits-all approach - person centered communication.
Working Conditions and Physical Demands
Environment: Office environment, remote work, or in-field meetings.
Schedule: May include weekends, nights, and holidays as needed, depending on employee's schedule and individuals served.
This is not a typical 9-5 position; scheduling can have significant flexibility.
Physical demands: Light lifting (under 20lbs), sitting and standing, walking, driving, verbal communication, seeing, and hearing.
Additional Information
In addition to salary, Reach for Resources offers excellent employee benefits, such as health and dental insurance for full time employees. This position works out wonderfully for college students and graduate students. Other benefits include:
Health, Dental, and Vision insurance
Pet Insurance
Paid vacation/sick time
13 floating holidays annually (for F/T employees)
Life insurance and other ancillary benefits
Retirement savings plan
Flexible schedule
Mileage reimbursement
Personable and fun co-workers (if we do say so ourselves)
Caring, supportive supervisors
Plenty of chances to wear your jeans and other casual clothes
A focus on wellness
Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Reach for Resources, Inc. Is committed to ensuring that applicants and employees with disabilities receive support. Applicants or employees must be able to meet the minimum qualifications of the position; reasonable accommodation may be provided if requested by the employee.
Requirements:
Knowledge customarily acquired through post high school education; experience in the field may be substituted for education.
Communication skills, both oral and written
Organizational skills
Instructing skills
The ability to perform within a team framework.
Must have a valid driver's license, reliable transportation and the ability to transport those served in employee's own vehicle
Ability to work independently within a defined set of policies, procedures and guidelines
Basic computer skills (Microsoft Word and Excel)
A genuine interest in helping others
A willingness to share your warm personality and sense of humor
Zippia gives an in-depth look into the details of Reach for Resources, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Reach for Resources. The employee data is based on information from people who have self-reported their past or current employments at Reach for Resources. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Reach for Resources. The data presented on this page does not represent the view of Reach for Resources and its employees or that of Zippia.
Reach for Resources may also be known as or be related to REACH FOR RESOURCES INC, Reach For Resources, Inc., Reach for Resources and Reach for Resources, Inc.