Reach for Resources jobs in Minnetonka, MN

Community Living Specialist Pay: $19/hr +mileage Note: We are recruiting for a Community Living Specialist who is comfortable traveling to support individuals in their homes in the West and Northwest Metro Areas (Hamel, Buffalo, Wayzata, Mound, etc.), and the surrounding area. Please note that this position will require sporadic visits to our home office in Minnetonka, Minnesota. Applicants must be comfortable with the potential for travel to other areas of the Twin Cities as staffing needs require (up to 30 miles from their home). Mileage is reimbursed. Please only apply to ONE Community Living Specialist posting; there are multiple open requisitions based on location. You will have a chance to designate your preferred working area within the application. Join Reach for Resources, Inc. as a Community Living Specialist and enjoy a fulfilling role where you can truly make a difference in the lives of individuals with disabilities. This position offers flexibility, a supportive work environment, and the opportunity to contribute to your community. Plus, you'll enjoy great benefits like generous PTO, medical insurance (for full-time employees), and a focus on your well-being. If you're looking for a rewarding career that makes a real impact, we'd love to have you on our team! Summary of Job Description The key goal of this position is to provide In-Home Supports and Semi-Independent Living Services on behalf of Reach for Resources, Inc. It is expected that Independent Living Skills Specialists (also referred to as Community Living Specialists) at Reach will work with each person, the person's family, and the person's team to develop, put into practice, and periodically evaluate a Community Living Plan for each person. It is also expected that Community Living Specialists at Reach for Resources will represent the agency in a courteous and professional manner in all phases of the position. See our work in action here: Reach Community Living: Live, Work, Play Essential Job Duties 1.Individuals Served To put into practice Reach Community Living services and philosophy, aid in self-awareness and in decision making for those assigned to work with. Also of critical importance is the development of a trusting, supportive relationship with the person and their family. To evaluate each person's skills and needs using the Reach skills assessment, Coordinated Service Support Plan Addendum, Self-Management Assessment, and Individual Abuse and Prevention Plan. Develop a program goal plan, with each person and their team input, which addresses mutually agreed upon need areas. Put into action the program plan with technical assistance, resource information, and listening and helping skills. Develop pleasant and respectful working relationships with parents, county social workers, contracted case managers, and other team members to encourage their participation in the person's program plan. Staff may also need to clarify with family or others what type of role or interaction may be most helpful in working with each person and/or family. Schedule regular appointments with each person and adhere to the schedule. To establish a 24-hour-a-day plan for when person is in crisis. To consult with agency Directors of Counseling and Recreation, other providers and other community resources in helping the person establish a social/recreational network. To carry out all quarterly, semi-annual, and annual program planning and be responsible for typing all quarterly, semi-annual, and annual reports. Staff will also be expected to make sure that all team members receive copies of the reports in a timely fashion. 2. General Inspect and maintain files to make sure they are up-to-date and contain all required materials (i.e. skill assessment, CSSP Addendum, SMA, IAPP, annuals, quarterlies, face sheet, psychological test results, physicals, releases of information, contact sheets, etc.). All staff are expected to file their own documents. To submit contact sheets and time sheets to the office in a timely manner. To participate in resource and skill development with the Program Manager of Community Living and to ask for assistance in developing program planning if it is wanted or needed. Such assistance may also come from the Director of Counseling, Director of Recreation, or Executive Director. To participate in staff job evaluation with the department director and/or the Executive Director. To attend and participate in regular staff meetings. Adhere to company policies and procedures at all times Represent Reach in a positive, professional manner in speech and dress at all times and conduct all business with the utmost integrity. Perform other duties and responsibilities as assigned by management. Core Competencies Successful Community Living Specialists possess the following characteristics and abilities. Integrity/Motivation: Puts in consistent effort to complete job duties. Finds ways to go above and beyond. Able to work independently with little oversight to reach goals and adhere to performance standards. Flexibility/Adaptability: Has actively sought to learn new things on own initiative. Has responded positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally. We follow DHS guidelines as a licensed provider, which is why changes may occur. Initiative/Independence: Able to work things out without having to be shown too often. Takes responsibility for own time and effectiveness. Alert to opportunities to contribute appropriately without being told. Able to spot and implement opportunities for improving situations. Time management- prioritizing work and meeting positions billable goals. Meeting target goals 75% billable or above. Interpersonal effectiveness/Communication: Communicates consistently, following 24-hour rule, Manages conflict or other sensitive issues tactfully and effectively. Able to adapt behavior to a wide range of people. Meets people where they're at. Does not take one-size-fits-all approach - person centered communication. Working Conditions and Physical Demands Environment: Hybrid role. Office environment, remote work, or in-field meetings required. Schedule: May include weekends, nights, and holidays as needed, depending on employee's schedule and individuals served. This is not a typical 9-5 position; scheduling can have significant flexibility. Physical demands: Light lifting (under 20lbs), sitting and standing, walking, driving, verbal communication, seeing, and hearing. Additional Information In addition to salary, Reach for Resources offers excellent employee benefits, such as health and dental insurance for full time employees. This position works out wonderfully for college students and graduate students. Other benefits include: Paid vacation/sick time 13 floating holidays annually (for F/T employees) Life insurance Retirement savings plan Flexible schedule Mileage reimbursement Personable and fun co-workers (if we do say so ourselves) Caring, supportive supervisors Plenty of chances to wear your jeans and other casual clothes A focus on wellness Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Reach for Resources, Inc. Is committed to ensuring that applicants and employees with disabilities receive support. Applicants or employees must be able to meet the minimum qualifications of the position; reasonable accommodation may be provided if requested by the employee. Requirements Knowledge customarily acquired through post high school education; experience in the field may be substituted for education. Communication skills, both oral and written Organizational skills Instructing skills The ability to perform within a team framework. Must have a valid driver's license, reliable transportation and the ability to transport those served in employee's own vehicle Ability to work independently within a defined set of policies, procedures and guidelines Basic computer skills (Microsoft Word and Excel) A genuine interest in helping others A willingness to share your warm personality and sense of humor Salary Description $19/hr

Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey. This role requires strong communication, empathy, and sales skills to convert inquiries into appointments. You'll work closely with hearing care providers to refer qualified patients and support ongoing relationships. Responsibilities include handling calls, emails, and chats, and understanding basic insurance coverage and eligibility processes. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation: ******************************************* Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant. JOB SUMMARY DESCRIPTION This position requires excellent communication and people skills to represent Starkey Hearing Technologies' products and services. Maintain a high level of care to educate patients on the products and benefits offered along with booking appointments by finding the best hearing care providers to use. Follow up with patients to ensure they are satisfied with their hearing aid purchase as well as after care services. A primary objective will be to provide patient information, schedule appointments at participating hearing professional's offices and be the single source contact for the patient. In addition, building relationships with our preferred hearing healthcare providers by referring qualified patients to their office is a must to drive sales success and patient satisfaction. As a patient concierge with a strong sales background who can quickly identify areas of opportunity and convert calls into leads and appointments. Attention to detail along with empathetic communication skills are a must. This role will include heavy use of phone (inbound and outbound), email and live chat in office or remote. You will interact with patients and providers to deliver clear and concise information related to general inquiries regarding benefits and providers who can fit patients with hearing aids. Additionally, required to understand basic insurance coverage, eligibility, and details of submission processes to access the hearing benefit. Respond promptly and thoroughly to patient inquiries via telephone, email, and live chat * Handle all calls with care in a professional-friendly manner. * Act as first point of contact for patient inquiries on how and where to obtain professional hearing services Follow-up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting qualified in-office hearing appointments and guiding patients to purchase hearing aids. * Approach patients from a sales and support perspective by following script assigned to program/campaign * Follow up before and after hearing test appointment and hearing aid fitting to ensure patient satisfaction as well as aftercare education Communicate effectively with Start Hearing's Network Providers regarding technology recommendations. * Provide efficient use of data systems to find and recommend local hearing professionals. * Provide valuable "front line" feedback on patient concerns * Be able to support hearing care professionals and staff on order entry, sales process and payment process when necessary. Successfully utilize current CRM and B2B2C support tools as a primary business unit driver * Maintain appropriate knowledge of current Start Hearing and competitor hearing aids to be able to answer comparative questions and lead technology discussions toward scheduling appointments with participating network providers. * Understand brand, sales, provider network & patient structure to direct complex inquiries to appropriate staff. JOB REQUIREMENTS Minimum Education, Certification and Experience Requirements * Education (i.e., 4-year college degree, license, certification) * High school diploma from an accredited institution; General education degree * Experience (i.e., years of work experience related to the job) * Experience in customer service activities and sales related functions Knowledge / Technical Requirements * Solid computer experience with Windows programs; experience with CRM systems a plus. * Phone sales process and direct selling * Good product knowledge preferred but not required Competencies, Skills & Abilities * Excellent customer service skills * Great enthusiasm for helping patients and providers * Must be an energetic "self-starter" with the ability to work both independently and within a team * Demonstrate current knowledge of hearing aid and hearing loss information * Strong verbal, written and interpersonal skills with the ability to multi-task. * Attention to details and time management are a must * Previous experience in customer service/support environment * Must be flexible, proactive and possess perseverance * Should be able to operate well under tight pressure * Able to address multiple projects simultaneously Salary: The annual salary for this position is between $40,000-$45,000/ year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. #LI-KS2

Starkey is hiring a Senior Enterprise Data Management and Governance Analyst onsite at its global headquarters in Eden Prairie, MN. Do you have a passion for helping people connect the dots of how data is created, maintained, flows across systems, and impacts the business? Are you a proven change agent who can bring clarity and quality to data products and processes for a complex manufacturing business? The Senior Enterprise Data Management and Governance Analyst partners closely with the technology and application development teams to ensure business partners are receiving accurate, timely data that meets their needs. Assists in data quality, democratization and facilitates understanding and transparency across the organization about foundational data sets. Responsible for evaluating and onboarding new data sets, as well as enhancing and decommissioning existing data. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. ************************************************ JOB SUMMARY Senior Enterprise Data Management and Governance Analyst partners closely with the technology and application development teams to ensure business partners are receiving accurate, timely data that meets their needs. Assists in data quality, democratization and facilitates understanding and transparency across the organization about foundational data sets. Responsible for evaluating and onboarding new data sets, as well as enhancing and decommissioning existing data. * Subject matter expert on data sets - understanding their creation or ingestion, data model, and any associated transformations * In partnership with the broader Data leadership team, data engineering and core business users -- prioritize and lead data product development against priorities and required maintenance * Champion data quality and engage across projects to bring downstream insights to app developers * Identify and mitigate risk and ensure quality controls are in place throughout the data product lifecycle * Performs ad-hoc queries and analysis to support business needs and data discovery * Helps to drive Enterprise alignment of Reporting and Analytics Strategy, best practices in data analysis and collection and reporting. * Documents data in a standard manner to ensure all teams can access the information they need * Partner with end users on training and championing data literacy * Partner with Data Engineers, Developers, and BI Analysts on writing stories, documenting bugs and testing data sets * Establish strong and collaborative relationships with business partners to help identify and understand ways that they can better leverage data * Work with technology to understand complexity of various solutions and participates in decision making to choose the right technology and data ingestion patterns to solve customer problems * Identify opportunities to automate tasks, leverage technology and reduce failure points in the product * Perform other duties/responsibilities as assigned Minimum Education Education Undergraduate/first-level degree or graduate/second-level degree with an emphasis in finance, computer science, economics, accounting, math, or related quantitative field preferred Experience 5+ years of experience in product management or data analysis for data intensive products Knowledge / Technical Requirements * Technical expertise regarding data mining, data analysis, segmentation, data visualization and reporting & analytics * Experience and proficiency using SQL for data analysis * Experience working with Agile product development processes * Prior experience analyzing relational and non-relational data sets * Previous experience presenting data to business stakeholders using data analytics tools, such Tableau, Power BI, Looker, QuickSight, Excel etc. * Expertise driving Data Governance initiatives in topics such as Data Quality, Master Data Management MDM, and Data Lifecycle Management. Competencies, Skills & Abilities * Outstanding verbal and written communication skills * Superb analytical skills and persistence in problem solving * Demonstrated initiative, enthusiasm to learn, excel and be a part of a dynamic team * Excellent organizational skills and attention to detail WORK CONTEXT Working Conditions * Standard office conditions Equipment Operation * Standard office equipment Salary and Other Compensation: The target rate for this position is between $88,550.00 to $120,750/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement This position is eligible for a bonus based upon performance results. There is no guarantee of payout. #LI-KS1

Starkey is adding a Documentation Technical Writer II to it's operations team in Eden Prairie, MN. If you have a manufacturing background with technical writing or heavy documentation this could be an ideal position for you. The Documentation Technical Writer II position is responsible for the completion and release of product, component, and process documentation for new and existing products with input from applications engineers and technicians. In addition this position will work with Materials Management, Quality, Integration Technologies, Mechanical, Documentation Services, Marketing, Operations, Manufacturing, Hybrid Engineering, Project Management, and Starkey Facilities. Starkey offers a full benefits package along with 4 weeks of PTO. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. ************************************************ JOB SUMMARY DESCRIPTION The Documentation Technical Writer II position is responsible for the completion and release of product, component, and process documentation for new and existing products with input from applications engineers and technicians. In addition this position will work with Materials Management, Quality, Integration Technologies, Mechanical, Documentation Services, Marketing, Operations, Manufacturing, Hybrid Engineering, Project Management, and Starkey Facilities. The processing of Product and Process Specific Documentation is compiled. All documentation is reviewed for accuracy of revision, part numbers, descriptions, process flow, BOM and content. Revision control for all Documentation is maintained in Oracle. During processing and after approval, the Documentation is properly posted to the appropriate location. Documentation Technical Writer II signifies that at least 50% of the competencies of the next higher career "track" have been achieved. JOB RESPONSIBILITIES * Request required part numbers * Request part number from materials management with description, manufacture / purchase and cost. * Create / Update existing documentation and Bill of Material. * Create Vendor Specification using Starkey template and Starkey part number. * Update existing Vendor Spec, Update the current Rev Spec and save as next revision. * Create Technical publications using appropriate Software. * Obtain photos using appropriate Software. * Physically assemble current and future products to verify assembly procedures. * Develop supporting graphics from 3D CAD models and maintain the files in a content management system. * Peer review, release documentation and Bill Of Material * Specification will be released to Eng Rev prior to qualification and Alpha release after qualification. * Peer review document On-line Documentation with appropriate personnel. * Verify if translation is needed and work with appropriate facility for translation. * Ensure Bill of Material are released at an Alpha Revision for Production readiness * Submit Forms (Change Form, SharePoint and Deviation). * Support process and product improvement efforts * Conduct Bill of Material review. * Support process improvement efforts, SharePoint & Deviation and Facilities support. * Other duties/responsibilities as assigned JOB REQUIREMENTS Minimum Education and Experience Requirements * Education * 2 year degree/certificate or completed course work in electronic technology desired * Experience * Minimum 2 years of experience in manufacturing production environment or product development desired Knowledge / Technical Requirements * Knowledge of hearing aid components desired. * Knowledge of Adobe Acrobat Standard, Adobe Photoshop, Adobe Illustrator, Dream Weaver, Microsoft Office, Microsoft SharePoint, Oracle Systems, Windchill, Arbortext, Creo view, Creo Illustrate desired. * Knowledge of geometrical tolerance desirable. Competencies, Skills & Abilities * Ability to work independently with Adobe Acrobat Standard, Adobe Photoshop, Adobe Illustrator, Dream Weaver, Microsoft Office, Microsoft SharePoint, Oracle Systems, Windchill, Arbortext, Creo view, Creo Illustrate desired. * Strong interpersonal / communication skills required. * Must be well organized. * Ability to work efficiently on multiple projects with strong attention to detail and deadlines. * Excellent writing skills and grammatical ability WORK CONTEXT Working Conditions * Normal business and electronics lab conditions, Equipment Operation * Normal office equipment, scanner, copier, printer, camera equipment, microscope, soldering iron, UV light, telephone. Salary and Other Compensation: The target rate for this position is between $26.65/hr to $35.23/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. #LI-KS1

Starkey is hiring a Hearing Aid Impression Scanner/Operator to join our team in Eden Prairie, MN. Are you someone that enjoys detailed work and good on computers? If so, this could be your next career move. In this role you will sit most of the work week and stand up to one day a week. The Scanning Operator is responsible for preparing the impression, scanning the impression through the appropriate equipment, and verifying the accuracy of the process. Uploading electronic impression files and expediting the work throughout the design area to the modeling queue and transferring work to our other facilities through our OMT application. Days Monday - Friday, Hours are 7am - 3:30pm. 4 weeks of PTO and a full benefits package. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. ************************************************ Responsibilities * Scan hearing aid impression * Open order through software * Mount impression on fixture and place it in the scanner * Verify accuracy of scanned impression * Return impression into the box and sign off on scan * Upload electronic impression files * Use OMT to transfer previous file to current order * Reset L&D orders * Import files into remake orders * Transfer orders in OMT to other facilities * OMT - Order move transfer orders * Expedite work to the triage are and lay out for evaluation * Pick up evaluated work and drop off in identified areas * Scan orders through OMT * Watch for file failures * Make sure to keep modeling queues properly filled * Flex into other job functions when necessary and applicable Results * Accuracy * Quality and Quantity of work * Customer Feedback Other Duties * Support Starkey Employee Corporate and/or Department Guidelines. * Check and verify quality. * Support corporate health and safety objectives. * React to change productively and handle other essential duties as assigned. Job Requirements Education: High School diploma or equivalent required Experience: 1+ years of hearing aid experience preferred Knowledge * Knowledge of hearing aid manufacturing process preferred * Knowledge of ear anatomy/knows difference between lefts and rights preferred Skills & Abilities * Good hand-eye coordination required. * Good computer skills * Good problem solving and analytical skills required * Good attention detail required. * Must be able to understand written instructions * Able to perform repetitive work * Able to sit most of the work week with one day of standing Salary and Other Compensation: The target rate for this position is between $19.25/hr to $23.23/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement This position is eligible for a bonus based upon performance results. There is no guarantee of payout. #LI-KS1

Starkey is looking for a dynamic and motivated Events Representative to support and assist in all aspects of planning and execution. Responsibilities span a wide range of event types, including virtual and hybrid events, customer product trainings, tradeshows, corporate and community sponsorships, internal sales meetings, customer incentive trips, and special customer events. Success in this high-profile role requires strategic thinking, meticulous planning, creative problem-solving, timely execution, and effective stewardship. The ideal candidate is detail-oriented, self-motivated, and able to adapt quickly to last-minute changes. The ability to meet tight deadlines and perform well under pressure is essential. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation: ******************************************* Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant. JOB RESPONSIBILITIES Event Planning and Logistics Management * Collaborate with Director of Events and key internal stakeholders to execute on event objectives/strategies within budget and scope * Develop detailed event proposals, timelines, and project plans * Research venues, vendors, and suppliers to identify optimal options * Coordinate all event logistics, including venue selection, catering, transportation, A/V and décor Vendor and Stakeholder Coordination * Source, negotiate, and manage contracts with vendors and service providers * Communicate effectively with key stakeholders, team members, and partners throughout the event planning process * Manage external partnerships to meet quality standards and expectations Budget Management * Manage event budgets within scope set by Director of Events * Track expenses and provide regular financial reporting * Identify cost-saving opportunities without compromising event quality On-site Event Execution * Oversee event setup, registration, and guest services * Manage the event timeline and coordinate with vendors and staff during the event * Troubleshoot issues and make real-time decisions as needed Post-Event Activities * Conduct post-event evaluations and gather feedback from stakeholders * Reconcile final invoices and ensure timely payments * Prepare post-event reports and document lessons learned for future planning Marketing and Communication Support * Assist in the creation and distribution of promotional materials, invitations, and event communications * Support social media engagement and on-site content creation when applicable JOB REQUIREMENTS Minimum Education, Certification and Experience Requirements * Education * Bachelor's Degree or equivalent work experience required. * Experience * Must have 1-3 years of event planning experience in virtual and live events Knowledge / Technical Requirements * Intermediate level of experience required with Microsoft Word, Excel, PowerPoint and Outlook. * Intermediate level of experience with Cvent registration & event management software strongly preferred. Competencies, Skills & Abilities * Ability to learn and adapt to new software and technology * Excellent written/verbal communication and negotiation skills required * Exceptional organizational and project management skills with attention to detail * Ability to work in a fast-paced environment, managing multiple events simultaneously The annual salary for this position is between $56,210 - $73,500 / year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. The following benefits for this position, subject to applicable eligibility requirement include, medical, dental and vision insurance, 401(k) retirement plan with company match, company paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.

Join a forward-thinking team dedicated to transforming business processes through innovative Salesforce solutions. In this role, you'll bridge the gap between IT and commercial stakeholders-translating business needs into scalable, sustainable Salesforce applications that drive efficiency and impact. From gathering requirements and designing workflows to implementing best practices and supporting new capabilities, you'll play a key role in shaping how Starkey leverages technology to empower its commercial teams. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart: ************************************************ JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB This position is responsible for the suggestion, implementation and support of Salesforce business applications used to support commercial business functions within Starkey. This includes acting as a liaison between IT and business customers within the commercial domain. JOB RESPONSIBILITIES/RESULTS * Collaborate with business stakeholders, conduct interviews to gather and document comprehensive business requirements and translate them into scalable Salesforce solutions. * Collaborate with cross-functional teams to build effective, innovative, and sustainable applications. * Create and maintain configurable solutions that comprise workflows, reports, custom objects, and validation rules. * Formulate and maintain Salesforce solution documentation. (e.g., process flows, data models) * Works with the design and development team(s) to ensure Salesforce best practices are being followed, while addressing significant business operations. * Plan and monitor scope by ensuring that needs are within the project's scope and communicating any variances for change requests. * Assist the product owner in defining value and priority of features, selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process. * Maintain an understanding of new features and capabilities of the Salesforce products, incorporating those new capabilities where appropriate. JOB REQUIREMENTS Education * Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required. Experience * 2+ years of experience with Salesforce * Salesforce implementation experience across the whole Software Development Lifecycle (SDLC). Knowledge / Technical Requirements * Exceptional knowledge of and shown proven expertise with Salesforce B2B Commerce Cloud, Service Cloud, Sales Cloud, Marketing Pardot solutions. * Must have a working knowledge of accounting standards and principles. * Exceptional knowledge of scrum and agile methodologies. * Requirements gathering * Salesforce business application skills and/or exposure. * Planning and prioritizing * General knowledge of SQL preferred. * Knowledge of Microsoft Office products a plus. Competencies, Skills & Abilities * Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed. * An analytical problem solver who knows and employs all declarative automation with Salesforce B2B Commerce Cloud, Service Cloud, Sales Cloud and Marketing Pardot solutions. * Ability to effectively communicate design solution options with both technical and non-technical customers. * Effective communication and people skills * Able to collaborate and function effectively in a team environment * Proven ability to manage project tasks and requests simultaneously * Excellent troubleshooting/analytical skills required * Organized with attention to detail * Ability to work in fast paced environment * Experience identifying and implementing process improvements to deliver results * Demonstrates strong ethics and act with integrity * Accountability Salary and Other Compensation: The target pay rate for this position is between $73,920 - 94,500 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement. #LI-MP1

Starkey is hiring a Sr. Calibration Technician I at its global headquarters in Eden Prairie, MN. If you have 5+ years of experience in medical device, with calibration, excellent organization skills and want to be a part of a company that improves peoples lives with better hearing, this may be the position for you. In this role you will be responsible for calibration and troubleshooting of medical device test equipment. Service and calibrate equipment sent in for service or on site as needed. Updating and maintaining calibration retention programs to track and maintain calibration records in compliance with FDA regulations and ISO 13485. Hours: 7am - 3:30pm Monday - Friday with some flexibility. Excellent benefits, 401k package, and 4 weeks of PT0. Apply today! Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. ************************************************ JOB RESPONSIBILITIES/RESULTS * Calibration & Maintenance: Conduct routine calibration, inspection, testing, and maintenance of various instruments and equipment (e.g., mechanical, electrical, pneumatic) to ensure they meet accuracy and precision requirements. * Regulatory Compliance: Ensure all calibration activities comply with relevant regulations, such as FDA (21 CFR Part 820) and industry standards like ISO 13485, which are critical for medical devices. * Record Keeping: Maintain accurate, detailed records of all calibration activities, including data, equipment history, and maintenance logs, for auditing and compliance purposes. * Troubleshooting & Repair: Identify, troubleshoot, and resolve malfunctions in measurement equipment, performing necessary adjustments or repairs to restore functionality and accuracy. * Equipment & Standards Management: Manage and maintain calibration standards and reference equipment, ensuring they are up-to-date and performing within acceptable tolerances. * Coordination & Communication: Coordinate with internal departments (e.g., manufacturing, quality) and potentially external vendors to schedule calibration activities and minimize equipment downtime. * Procedure Development: Assist in developing and updating calibration procedures and work instructions to improve efficiency and maintain consistency. * Safety & Quality: Implement and follow safe work practices in the lab and production areas, and support company initiatives related to Quality Management Systems (QMS). * Perform other duties/responsibilities as assigned JOB REQUIREMENTS Minimum Education, Certification and Experience Requirements * Education * High-school degree required. * At least 2 years of electronic college or trade school or equivalent experience required. * Experience * 5+ years of experience in a related technical position with troubleshooting down to the component level preferred. * Prior knowledge on calibration procedures and processes a must. Knowledge * Knowledge and understanding of detailed electromechanical specifications, instructions, symbols, drawings and be able to identify components. Competencies * Basic math skills required * Excellent organization skills * Basic computer, networking experience required * Good manual dexterity required. * Good hand-eye coordination. * Ability to read, write and understanding English is required. * Ability to read schematics required. * Excellent communication skills required. * Good attention to detail required. * Good troubleshooting skills required. * Ability to lift up to 50 lbs. (occasionally) required. WORK CONTEXT Working Conditions * Standard office conditions Equipment Operation * Standard office equipment Salary and Other Compensation: The target rate for this position is between $26.65/hr. to $36.35/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement This position is eligible for a bonus based upon performance results. There is no guarantee of payout. #LI-KS1

We're seeking a driven and experienced Regional Clinic Manager to lead our hearing care clinics across the Washington and Oregon regions. This role is ideal for a collaborative leader who is passionate about patient care, team development, and operational excellence. As the Regional Clinic Manager, you'll oversee multiple clinic locations, ensuring compliance with industry standards, fostering high-performing teams, and driving patient satisfaction. With a focus on quality assurance, performance improvement, and community engagement, you'll play a key role in shaping the future of our clinics and making a meaningful difference in the lives of those we serve. JOB RESPONSIBILITIES/RESULTS: * Team Leadership: Recruit, train and supervise clinic staff, fostering a positive work environment and promoting professional development. * Quality Assurance: Implement and monitor patient care standards to ensure high-quality hearing care services. * Compliance: Ensure all clinics adhere to hearing care regulations, policies, and accreditation standards. Perform clinical skills and clinical standards audits. * Patient Satisfaction: Monitor and improve patient satisfaction levels through feedback and service enhancements. * Performance Metrics: Analyze performance data (KPI), generate reports, and implement improvements based on findings. * Stakeholder collaboration: Liaise with internal and external stakeholders, including hearing care providers, patients, shared services, and community partners to promote clinic services and address concerns. * Business Acumen: Analyze and implement improvements related to P & L, monitor business expenses, strategic evaluation of territory and real estate sourcing. * Influence: Adherence to company policies and practices, execute company initiatives, maintain a clinical presence including clinic coverage as needed, communicate effectively on individual and group level. * Other duties: as assigned. JOB REQUIREMENTS: * Education (i.e. 4-year college degree, license, certification) * Licensed Audiologist or Hearing Instrument Specialist, preferred * Certified Audio Tech or higher required * High School degree or equivalent required * 2-year degree or equivalent preferred Experience: * Experienced hearing care professional - Audiologist or Hearing Instrument Specialist * Excellent record of accomplishment of leading individuals and teams * Excellent record of accomplishment of building trust and building interpersonal relationships * Sales and business operations experience * Experience managing multi-unit businesses preferred Knowledge / Technical Requirements: * Working knowledge of hearing testing equipment * Working knowledge of the market and business best practices, including fiscal responsibility * Working knowledge of typical office computer and software systems Competencies, Skills & Abilities: * Excellent verbal and written communication skills * Ability to translate business analytics to actionable priorities for clinic staff * Ability to identify opportunities, solve problems and create solutions * Ability to build strong teams, set clear direction, motivate behavior change and resolve conflict * Ability to build interpersonal relationships within and outside of Audibel Retail WORK CONTEXT Working Conditions: * Heavy travel within geographic area (drivable); light domestic air travel as necessary or assigned. Some overnights required. * Up to 80% of travel is expected Equipment Operation: * Standard office equipment This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. Salary and Other Compensation: The annual salary for this position is between $88,550.00 - $123,900.00. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually. #LI-EB1 #Audibel

Work-life balance. Flexible schedule. Caring, supportive supervisors. Rewarding work. If these are all aspects you crave for your next employment opportunity, see what Reach for Resources has to offer. Reach for Resources is a nonprofit agency based out of Minnetonka, Minnesota. We provide recreation, education, case management, advocacy, counseling, and health programs to individuals with disabilities living in the Minneapolis western metro area. Our recreation department contracts with 16 western suburban city park and recreation departments to provide adaptive recreation, inclusion and training services to their community members. Job Summary Assist the adaptive recreation department in implementing a variety of programs for adults and children with intellectual disabilities .Programs will focus on social skills, independent living, and healthy utilization of leisure time. Assist individuals in accessing local park and recreation programs and reaching their maximum potential for successful inclusion in the community. Locations are throughout the West and Northwest metro. We are looking for someone to work a part-time schedule in the late summer/fall of 2024. Essential Duties and Responsibilities Assist in the implementation of social, recreation and athletic programs designed for kids and adults with disabilities Provide inclusion assistance for a child or adult with a disability in a city park and recreation program Teach park and recreation staff strategies for working with individuals with disabilities Communicate with parents and caregivers Maintain proper documentation Additional Information Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Check out this video to see what it's like to work at Reach by copying and pasting the following link into your browser: https://www.youtube.com/watch?v=xmxu52oYtyQ&t=1s To Apply Please complete the online application on the Employment page of our website, www.reachforresources.org. If you have any further questions, please contact Sally: Reach for Resources Sally Krull skrull@reachforresources.org www.reachforresources.org Job Type: Part-time Salary: From $17.00 per hour Benefits: Employee assistance program Employee discount Flexible schedule Paid time off Referral program Supplemental pay types: Bonus pay Signing bonus Work Location: In person Requirements: Required Qualifications High School Diploma or GED Must have current driver's license in good standing and maintain own reliable transportation Strong written and oral communication skills Evening, and weekend availability Ability to lift up to 30 lbs. A genuine interest in helping others A willingness to share your warm personality and sense of humor Preferred Qualifications Knowledge of community inclusion 2+ years post high school education Group leadership experience At least 1 year experience working with individuals with disabilities Ability to work with a flexible schedule and last minute changes to schedule

Art Therapist (Part-time) Position Description Reach for Resources is a nonprofit agency based out of Minnetonka, Minnesota. We provide individualized services that maximize independence, boosts community engagement and improve physical and emotional well-being to individuals of all abilities living in the Minneapolis metro area. Our recreation department offers small group and individual therapeutic services and also contracts with county and city park and recreation departments to provide adaptive recreation, inclusion support, and training services to their community members. Job Summary The art therapist will plan and facilitate music therapy sessions for identified individuals. Sessions may be run in homes, at the Reach office, or at a community setting. Sessions may be individual or small groups. The therapist will be the main point of contact for each person. The therapist will manage their own schedule and complete all necessary paperwork and billing procedures associated with therapy as well as other training required by Reach and licensing requirements. This is a growing program so the hours will be limited at first with the option of increasing over time. Essential Duties and Responsibilities · Plan goal focused programs for identified individuals · Employ psychotherapeutic techniques to improve cognitive and emotional wellbeing · Evaluate participants behaviors during art therapy sessions · Effectively communicate progress and goals for participants · Encourage participant reflection during art therapy sessions · Conduct assessments as needed · Respond to referrals in a timely fashion and schedule sessions independently · Keep detailed notes and evaluations of program and participant progress Additional Information Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, nondisqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. To Apply Please complete the online application. Requirements Required Qualifications · Certification in Art Therapy (ATR) · Ability to make appointments that fit your schedule and conduct sessions independently · A genuine liking for working with people of all abilities · Strong communication skills · Ability to work as a member of a team · Must have current driver's license in good standing and maintain own reliable transportation · Strong written and oral communication skills · Ability to lift to 30 lbs. Preferred Qualifications · MA degree in art therapy · Evening and/or weekend availability · Knowledge of community inclusion · Group leadership experience · At least 1 year experience working with individuals with disabilities Salary Description 30/hr

The Business Development Representative (BDR) is responsible for the generation of new customer business for Starkey's sales team. This position communicates primarily with prospective and low volume Starkey customers. Initiate customer relationships by using a consultative sales approach to identify needs which can be filled with Starkey products. Adhere to company policies, procedures, and values to accomplish Starkey's mission of serving our customers better than anyone else. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation: ******************************************* JOB SUMMARY DESCRIPTION A Business Development Representative (BDR) is responsible for the generation of new customer business for Starkey's sales team. This position communicates primarily with prospective and low volume Starkey customers. The objective of the BDR is to initiate customer relationships by using a consultative sales approach to identify needs which can be filled with Starkey products. All BDR's will be expected to adhere to company policies, procedures, and values to accomplish Starkey's mission of serving our customers better than anyone else. Successful candidate will sit out of our Eden Prairie, MN location M-F 8am-5pm with occasional Saturdays. JOB RESPONSIBILITIES * Identify new sales opportunities to drive revenue. * Responsible for making a minimum of 50 prospective phone calls a day in an established territory. * Qualify and establish sales pipeline through identifying at least 10 non-buying accounts opportunities a month. * Activate 6 new buying accounts per month to hand over to the appropriate sales teams. * Consistently log all sales activities into Salesforce with a targeted objective of 20 logged sales discovery conversations a day. * Establish strong cross functional partnerships with every Inside and Field Sales Executive in the territory. * Sell corporate sponsored promotions as an account onboarding strategy. * Execute on Business Development Strategy * Grow new revenue, and units, through qualified strategic opportunities. * Responsible for hitting sales targets and key performance indicators on a daily, monthly, quarterly, and annual basis. * Effectively manage inbound leads from appropriate Salesforce marketing campaigns. * Collaborate with the sales team to schedule prospect calls, meetings, and demos. * Follow up on virtual meetings such as webinars, and conferences. * Cultivate and grow customer relationships. * Understand and qualify all potential customers to understand needs and offers. * Grow and maintain existing customer relationships by assessing customer needs and providing recommendations on improvements where needed. * Use cross functional partners to include marketing, and operations to provide customers with full support and resources. * Play an active role in professional and sales development. * Attend Core and Advanced Sales Training. * Continue to develop and fine tune the consultative sales approach with a foundation of SPIN sales. * Proactively acquire new knowledge and skills through company training and resources. * Proactively keep abreast of our industry and technology landscape to ensure that they are a trusted resource for prospects. * Other duties/responsibilities as assigned. JOB REQUIREMENTS Minimum Education, Certification and Experience Requirements * Education (i.e., 4-year college degree, license, certification) * 4-year college degree required or equivalent work experience * Experience (i.e., years of work experience related to the job) * 1-3 years of sales/business development experience * Hearing Industry experience preferred. * Business management and organizational skills Knowledge * Ability to comprehend technical product knowledge. * Strong computer foundation with ability to multi-task between numerous applications Competencies, Skills & Abilities * Proven ability to sell a product and close new business. * Customer relationship Management Salesforce knowledge preferred. * Proficient problem-solving, analytical abilities, communication, organization, and people skills required. * Collaborative collaborator with high energy and positive attitude that can also work independently. * Excellent written and verbal communication skills * Independent with high level of motivation and persistence Salary and Other Compensation: The target pay rate for this position is between$22.95-$31.80 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. Benefits: Starkey The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. #LI-KS2

Starkey is hiring a Software TMI Project Manager I - PMO on the R&D team. If you have excellent organizations skills, experience in Agile/Scrum, this could be the fit for your next career move. The Software TMI Project Manager I role at Starkey is a leadership position focused on driving technology projects from concept to integration. Collaborating with cross-functional teams, this role ensures smooth execution through expert project planning, risk management, and stakeholder communication, advancing innovation within Starkey's product portfolio. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart: *********************************************** JOB SUMMARY DESCRIPTION The Software TMI Project Manager I is responsible for managing one or more firmware or software features or product development projects in the Technology portfolio. This is a leadership role responsible for working with cross-functional teams to ensure a smooth project execution based on Starkey's approved Technology Maturation Integration Process. Candidate will have a strong sense for process and is skilled at enabling teams to bring early-stage engineering ideas through to maturation and finally product integration. An ideal candidate would have a knack for stakeholder management and lead this process with strong and effective communication skills. * The Project Manager will function as a key partner to engineering leaders and technical leaders on the project to ensure smooth execution. The Project Manager will be responsible for delivering and maintaining the schedule while providing regular updates. * The Project Manager will be a partner to the Program Manager and the Technology Portfolio Manager to ensure that the project meets program targets as well as portfolio targets. * The Project Manager will manage the project under the Technology Portfolio and track updates in Starkey's task management system. * The Project Manager will report into Starkey's Software and Program PMO and will play a key role in establishing check-ins with other Software Portfolio Managers and Program Managers on their team, to understand how their project impacts other product portfolios. * The Project Manager will also assist the Technology Portfolio Manager to maintain the technology portfolio. JOB RESPONSIBILITIES/RESULTS Create, maintain, and execute detailed project plans/schedules using established best practices * Work effectively with cross-functional team and Program Manager to develop high-quality development and maturation project plans and schedules using MS Project and task management tools like Jira and Azure DevOps * Ensure execution occurs based on Starkey's approved Technology Maturation Integration Process guidelines * Ensure schedule is properly maintained, consistent with established best practices, and accurately kept up to date on a regular basis Manage project activities to meet scope, date, and cost commitments * Enable team by ensuring the right team members are identified at the right time in the project * Track team's progress and roadblocks; facilitate special team meetings as needed to brainstorm, problem solve, and conduct other activities needed to ensure project success Anticipate and proactively manage project risk * Proactively assess, identify, and manage project risk; establish mitigation and contingency plans * Institutionalize risk mitigation and prevention by capturing lessons learned Communicate effectively within the project team, contributing departments, and upward to R&D leadership * Communicate quickly, accurately, and completely to ensure all team members are properly informed and activities are properly coordinated across departments * Communicate outward and upward beyond the project team to stakeholders and leadership in a concise, accurate, complete, and objective way with emphasis on data and facts Identify opportunities for process improvement * Proactively identify opportunities to improve the Technology Maturation Integration Process based on lessons learned * Partner with Technology Portfolio Manager to help roll out process improvements that simplify the process and enable efficiency in the technology pipeline JOB REQUIREMENTS Education * 4-year degree in Project Management or other relevant field. Experience * 5+ years of project management (or applicable) experience in an engineering and new product development environment. * Fundamental understanding of electronics and software/firmware programming. * Fundamental understanding of algorithmic development and machine learning processes. Knowledge / Technical Requirements * Proficient with MS Project and MS Office applications. * Knowledge of Agile and Waterfall execution methodologies. Competencies, Skills & Abilities * Detail, data, and process driven. * Ability to anticipate roadblocks, diagnose problems, and generate effective solutions. * Excellent interpersonal skills and ability to work with diverse groups. * Strong negotiation, conflict resolution, and interpersonal skills. * Strong analytical and problem-solving skills. * Strong organizational and time management skills. * Excellent oral, written, and presentation communication skills. * Experience in development of technology software, hardware, systems * Understanding of Quality Management processes Preferred Skills, Abilities & Experience * PMI certification * Experience with hearing aids WORK CONTEXT Working Conditions Standard office conditions Equipment Operation Standard office equipment Salary and Other Compensation: The target rate for this position is between $78,540.00 to $107,100.00/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits:The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. #LI-KS1

Are you the kind of person who lives for color-coded timelines, thrives under pressure, and can turn a vision into an unforgettable experience? Do you dream in run-of-show documents and find joy in both the big picture and the tiniest of details? If leading a high-energy team, crafting world-class events, and making magic happen at a global scale sounds like your kind of gig - we've got just the role for you. Starkey's Corporate Events team at our Global Headquarters in Eden Prairie, MN is looking for a dynamic Manager of Events to take the lead on strategy, execution, and team leadership. Ready to bring your A-game? Let's get planning. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation: ******************************************* Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant. Starkey is hiring a Manager of Events to join our Corporate Events team at our Global Headquarters in Eden Prairie, MN. The Manager of Events is responsible for executing strategic initiatives and supporting the operational needs of the Events Department. This position will lead and mentor a team of event professionals while overseeing the daily operations within the Marketing Events function. Strong strategic thinking, project management, timely execution, and clear stewardship plans are essential. This role will work closely with the Director of Events and Sales & Marketing leadership at Starkey. The ideal candidate is a collaborator who is detail oriented, self-motivated, and adaptable to last-minute changes while effectively leading a team. JOB RESPONSIBILITIES/RESULTS * Build and maintain relationships with the Director of Events, key stakeholders, including sponsors, partners and senior leadership. * Support and execute comprehensive global event strategies both in-person and virtual for the organization. * Lead and mentor a team of event professionals. * Lead and develop through goal setting, continuous feedback, coaching and development. * Foster a collaborative and high-performing team environment. * Proactively manage performance issues * Manage the daily operations of the events team. * Clearly communicate objectives. * Manage scheduling to fully staff all events from start to finish. * Define business objectives and budget for each event. Communicate expenses clearly, accurately and on time. * Oversee all event project management. * Financial Management * Collaboration and support in budgeting and the implementation of budgets * Manage the overall event budget, ensuring cost efficiency and alignment with experience and financial goals. * Effectively manage vendor relationships and vendor contract negotiations * Stay up to date with a working knowledge of Starkey products and services, as well as an awareness of other competitor products. * Other duties/responsibilities as assigned. JOB REQUIREMENTS Minimum Education, Certification and Experience Requirements * Education * Bachelor's degree or equivalent work experience required. * Experience * Must have four to six years of event management experience. Knowledge / Technical Requirements * Intermediate level of experience required with Microsoft Word, Excel, PowerPoint and Outlook. * Intermediate level of experience with Cvent registration & event management software strongly preferred. Competencies, Skills & Abilities * Excellent written/verbal communication and negotiation skills required. * Exceptional organizational and project management skills with attention to detail * Ability to work in a fast-paced environment, managing multiple events simultaneously. Working Conditions * Standard office conditions while in office * At events, light lifting and the possibility of being on feet for extended periods of time. * Nights/weekends required. * Up to 10% of domestic and international travel required. Salary and Other Compensation: The annual salary for this position is between $88,550 - $115,500 / year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. #LI-HW1

We are seeking a friendly, hard-working Customer Service Representative who will be responsible for engaging with customers to process sales orders and respond to customer requests in a fast-paced environment. This role is located at our headquarters, in Eden Prairie, MN, though flexible work or remote possibilities maybe be available for the right candidate. Our comprehensive training program provides the technical knowledge to consult with our customers to ensure product requests meet patient needs. This is an ideal position for a career minded Customer Service professional. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today! Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. ************************************************ Schedule will be 10:30am-7pm CST shift. JOB SUMMARY DESCRIPTION This position is responsible for consistently serving our customers through various platforms including calls, emails, and online services. They will be responsible for upholding the values and culture of the department through positivity and teamwork. As an active team member, they will act as a support system for internal and external customers. Expected to serve our customers with passion, purpose and excellence while adhering to company policies and procedures. JOB RESPONSIBILITIES * Perform consistently in measured core areas. * Meet average call, email and quality expectations. * Proactively make delight calls to customers. * Minimize missed or late answered calls. * Consistently maintain a positive attitude and be an active and supportive team member * Treat others with respect while speaking in positive words. * Be receptive to constructive feedback and deploy the Customer Service Golden Rule. * Customer Service Golden Rule: pass positives up, down, and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information. * Provide support to your team, department, and internal customers emulating the 'team-first, self-second' mentality. * Develop relationships to address customer needs by involving the right people at the right time. * Aim for "First Call Resolution" for our customers. * As a Customer Service Representative, engage in training, special projects, group email box support, and/or initiatives. * Serve the customer better than anyone else. * Accurately identify customer requirements, expectations, and needs. * Meet the needs of customers and utilize soft skills to maximize call satisfaction. * Exceed customer's expectations on every call. Go the extra mile by following through on every promise. * Be accountable for complying with policies, procedures, and work requirements. * Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook. * Maintain a sense of urgency in monitoring the calls in queue. * Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team. * Mastery of Systems * Microsoft Office Suite products and applications * Salesforce/Service Cloud * Additional internal programs and applications as required * Play an active role in developing professionally. * Proactively acquire new knowledge and skills through StarkeyHub or ProSite exploration, department shadowing, and independent research. * Efficiently utilize department approved knowledgebase resources and applications. * Attend and participate in department trainings. * As a Customer Service Representative, complete and pass product launch modules. * As a Customer Service Representative, complete knowledge refresher courses as needed. * Develop mastery in specified competencies. * Deliver Results -Take personal responsibility for delivering maximum results. * Focus on Customers - Focus on the customer by serving them better than anyone in the industry. * Communicate Clearly - Create clarity and understanding through clear communication * Foster Teamwork and Trust - Maintain a committed servant attitude to foster teamwork and trust. * Other duties/responsibilities as assigned JOB REQUIREMENTS Minimum Education, Certification and Experience Requirements * Education (i.e. 4-year college degree, license, certification) * College degree or four years of customer service experience * Experience (i.e. years of work experience related to the job) * Four years of customer service experience. Salary and Other Compensation: The target pay range for this position is between $20.19-$25.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. #LI-KS2

Do you have experience working with complex plastic parts in a product development design arena? The Sr. Mechanical Engineer role is a critical leadership position focused on driving the design and development of innovative, high-performance hearing aids and related devices. Working with minimal supervision, this engineer will lead cross-functional teams in creating industry-leading product designs that meet stringent performance, quality, manufacturability, and cost requirements. The ideal candidate will combine strong technical acumen, creativity, and excellent communication skills to deliver robust mechanical solutions aligned with user needs and Starkey's high standards. This position not only involves technical execution and project leadership but also emphasizes mentoring others and contributing to continuous improvement efforts across the organization. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation: ******************************************* JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB Under minimal supervision, this position is responsible for leading the design of new products and ensuring that they meet performance, quality, manufacturing, and cost requirements for standard and/or custom products. Must possess the communication ability, technical expertise, creativity, and internal drive to lead the creation of designs that are recognized as best- in-class in the hearing aid industry. Must be able to work well in a team environment and have a passion for continuous improvement. JOB RESPONSIBILITIES/RESULTS * Generate system and component performance requirements. * Lead the project team to document specific performance targets using historical data and high-level user requirements as a guide. * Design new and innovative standard and custom hearing aids and other auxiliary devices which meet product requirements. * Integrate new technologies into product designs. * Propose design options that are manufacturable and harmonious with Industrial Design. * Specify materials and finishes that are appropriate to meet all design requirements. * Interface with internal and external suppliers to develop and implement new processes and technologies. * Work with a cross-functional team to ensure that all manufacturing and performance requirements are met. * Analyze component and assembly costs to ensure the designs meet product requirements. * Ensure design verification and validation testing is completed and ensure that all criteria are met. * Specify and perform design verification testing to ensure the designs meet product requirements. * Support the design validation testing for all new parts and assemblies. * Aid prototype and production debugging efforts to ensure that design intent is met, and parts are acceptable for form, fit and function. * Ensure product quality by evaluating and dispositioning First Article Inspection data. * Develop the technical project plan and manage work efforts to ensure project schedules are met and areas of high risk are identified and mitigated with appropriate risk mitigation plans. * Lead design reviews. * Generate mechanical design tasks and provide input into project timelines and schedules. * Provide project status updates at team meetings as required. * Collaborate with other cross-functional team members to create and maintain DFMEA documentation which ensures that all key areas of potential failure have been considered and addressed. * Ensure the generation of accurate design documentation. * Ensure the creation of accurate CAD models and drawings which communicate the design intent and ensure a high standard of quality. * Ensure the creation of accurate and up-to-date online documentation using Starkey documentation procedures. * Insure the creation of Engineering Change Orders (ECO) for release. * Perform other duties commensurate with a "senior" engineer role. * Mentor, train, and provide work direction to other engineers and designers. JOB REQUIREMENTS Education * Bachelor's degree in mechanical engineering or related field with 7 years' experience * Master of Science in Mechanical Engineering with 5 years' experience * PhD Mechanical Engineering with 2 years' experience Experience * Product Development environment required; hearing or medical device industry experience preferred. Knowledge / Technical Requirements * Proficiency in ProE preferred. * Advanced knowledge of injection molding processing and tooling required. * Advanced knowledge of materials and processes used to manufacture injection molded plastic, stamped metal, and elastomeric components required. * Advanced knowledge of product development best practices (i.e. DFM, DOE, DFMEA, Lean PD, etc.…) required. * Intermediate knowledge of geometric dimensioning and tolerancing required. * Intermediate understanding of acoustics and vibration is highly desirable. * Intermediate understanding and experience with various pieces of test equipment required. * Proven ability to perform complex engineering analysis and calculations required. Competencies, Skills & Abilities * Proven ability to work well in a team environment required. * Ability to work with minimal guidance to make decisions and report progress required. * Requires personal communication and conduct skills at a professional level. * Excellent verbal and written communication skills required. * Must be a self-starter with high initiative. * Demonstrated leadership role in projects including ability to provide guidance and direction on the project to less experienced technical personnel required. * Ability to keep current with new technologies and industry trends required. Salary and Other Compensation: The target pay rate for this position is between $93,940 - $141,750 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement. #LI-MP1

Starkey is hiring a Hardware Project Manager I - PMO at its global headquarters in Eden Prairie, MN. Are you a Project Manager that has product development experience with electronics or mechanical design ? Are you looking to be a part of a company that develops products that help improves lives? If so, this could be your next career move. The Hardware Project Manager I is responsible for managing one or more hearing aid or technology development projects. Work closely with the project team composed of cross-functional membership from Mechanical Engineering, Electroacoustics, Electrical Engineering, Wireless, Firmware, Product Management, Research, Microelectronic Design , Software Engineering, Operations, and other departments to deliver the target scope, on time and on budget. Projects may be new products, technology development, product extensions, or continuation/improvement projects. Create, manage, and execute a detailed project schedule in a Microsoft Enterprise Project Management (EPM)/SharePoint environment. This is a high visibility role with executive management interaction. Must manage stakeholders and lead projects with strong and effective communication skills. A key partner to Program Managers and is responsible for ensuring that Program teams receive deliverables and communications that are key for program success. Primary focus is on technology development, component maturation, or accessories. Responsible for managing project scope, schedule, budget, risk with moderate cross-functional team engagement. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. ************************************************ JOB RESPONSIBILITIES Capable of planning and executing small to medium projects ( Create, maintain, and execute detailed project plan and schedule using established best practices o Work effectively with the cross functional team and Program Manager to develop high quality product development project plans and schedules including tasks, dates, deliverables, and resource commitments using MS Project o Work with project team and department leaders to quickly resolve schedule and resource conflicts o Ensure schedule is properly maintained consistent with established best practices, accurate, and kept up to date on a weekly basis Manage project activities to meet or exceed scope, date, and cost commitments o Facilitate weekly team meeting using best practices to review project progress and coordinate required activities o Call special team meetings as needed to brainstorm, problem solve, or conduct other activities needed to ensure project success o Proactively track, manage, and drive resolution of project risks, issues, and action items on a timely basis Anticipate and proactively manage project risk o Proactively assess, identify, and manage project risk and establish mitigation and contingency plans o Institutionalize risk mitigation and prevention by capturing lessons learned. Communicate effectively within the project team, contributing departments, and upward to R&D leadership O Communicate quickly, accurately, and completely to the project team ensuring that all team members are properly informed, and activities are properly coordinated across departments o Communicate outward and upward beyond the project team to stakeholders and leadership in a concise, accurate, complete, and objective way with an emphasis on d data and facts Support deployment of new project management tools and practices o Actively employ new project management tools and policies as they are developed and rolled out Identify opportunities for process improvement o Proactively identify opportunities to improve our project management capability and reduce product development risk and cycle time Other duties/responsibilities as assigned JOB REQUIREMENTS Minimum Education and Experience Requirements Education o 4-year degree in Engineering, Project Management, or another relevant field is desired. Experience o 1-4 years project management (or applicable) experience in an engineering and new product development environment o Basic understanding of electronics and mechanical design Knowledge / Technical Requirements Proficient with MS Project and MS Office applications Knowledge of Waterfall execution methodologies Hardware Engineering background is preferred Competencies, Skills & Abilities Required Skills & Abilities o Detail, data, and process driven o Ability to anticipate roadblocks, diagnose problems, and generate effective solutions o Excellent interpersonal skills and ability to work with diverse groups o Strong negotiation, conflict resolution, and interpersonal skills o Strong analytical and problem-solving skills o Strong organizational and time management skills o Ability to navigate and deal with ambiguity o Excellent oral, written, and presentation communication skills o Experience in development of technology hardware products, software, and systems o Understanding of Quality Management processes Desirable Skills, Abilities & Experience o PMI certification o Experience with MS Project Server and MS SharePoint WORK CONTEXT Working Conditions Standard office conditions Equipment Operation Standard office equipment Salary and Other Compensation: The target rate for this position is between $93,940 to $127,050/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. #LI-KS1

Full-time Description The key goal of this position is to provide Employment Services on behalf of Reach For Resources, Inc. It is expected that Employment Specialists at Reach will work with each person, the person's family, and the person's team to develop, put into practice, and periodically evaluate a community employment plan for each person. It is also expected that Employment Specialists at Reach for Resources will represent the agency in a courteous and professional manner in all phases of the position. Essential Duties and Responsibilities Individuals Served To put into practice Reach Community Living services and philosophy, aid in self-awareness and in decision making for those assigned to work with. Also of critical importance is the development of a trusting, supportive relationship with the person and their family. To evaluate each person's skills and needs using the Reach vocational skills assessment, Coordinated Service Support Plan Addendum, Self-Management Assessment, and Individual Abuse and Prevention Plan. Develop a program goal plan, with each person and their team input, which addresses mutually agreed upon need areas. Put into action the program plan with technical assistance, resource information, and listening and helping skills. Develop pleasant and respectful working relationships with parents, county social workers, contracted case managers, and other team members to encourage their participation in the person's program plan. Staff may also need to clarify with family or others what type of role or interaction may be most helpful in working with each person and/or family. Schedule regular appointments with the each person and adhere to the schedule. To consult with agency Directors of Counseling and Recreation, other providers and other community resources in helping the person establish a social/recreational network. To carry out all quarterly, semi-annual, and annual program planning and be responsible for typing all quarterly, semi-annual, and annual reports. Staff will also be expected to make sure that all team members receive copies of the reports in a timely fashion. 2. General Inspect and maintain files to make sure they are up-to-date and contain all required materials (e.g., skill assessment, CSSP Addendum, SMA, IAPP, annuals, quarterlies, psychological test results, releases of information, contact sheets, etc.). All staff are expected to file their own documents. To submit contact sheets and time sheets to the office in a timely manner. To participate in resource and skill development with the Program Manager of Community Living and to ask for assistance in developing program planning if it is wanted or needed. To participate in staff job evaluation with the department director and/or the Executive Director. To attend and participate in regular staff meetings. Adhere to company policies and procedures at all times Represent Reach in a positive, professional manner in speech and dress at all times and conduct all business with the utmost integrity. Perform other duties and responsibilities as assigned by management. Requirements Qualifications Knowledge customarily acquired through post high school education; experience in the field may be substituted for education. Skills & Abilities Communication skills, both oral and written Organizational skills Instructing skills The ability to perform within a team framework. Must have a valid driver's license, reliable transportation and the ability to transport those served in employee's own vehicle. Ability to work independently within a defined set of policies, procedures and guidelines Basic computer skills (Microsoft Word and Excel) A genuine interest in helping others A willingness to share your warm personality and sense of humor Additional Information In addition to salary, Reach for Resources offers excellent employee benefits for full time employees. This position works well for college students and graduate students. Other benefits include: Paid Time off 13 floating holidays annually (for F/T employees) Life insurance Short-term Disability/Long-term Disability Retirement savings plan Flexible schedule Mileage reimbursement Personable and fun co-workers (if we do say so ourselves) Caring, supportive supervisors Plenty of chances to wear your jeans and other casual clothes A focus on wellness (those who like to may even play games and enjoy meals together during work days occasionally) Reach for Resources, Inc. is an Equal Opportunity Employer. Reach for Resources, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Salary Description 20/hr

Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey. This role requires strong communication, empathy, and sales skills to convert inquiries into appointments. You'll work closely with hearing care providers to refer qualified patients and support ongoing relationships. Responsibilities include handling calls, emails, and chats, and understanding basic insurance coverage and eligibility processes. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation: ******************************************* Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant. JOB SUMMARY DESCRIPTION This position requires excellent communication and people skills to represent Starkey Hearing Technologies' products and services. Maintain a high level of care to educate patients on the products and benefits offered along with booking appointments by finding the best hearing care providers to use. Follow up with patients to ensure they are satisfied with their hearing aid purchase as well as after care services. A primary objective will be to provide patient information, schedule appointments at participating hearing professional's offices and be the single source contact for the patient. In addition, building relationships with our preferred hearing healthcare providers by referring qualified patients to their office is a must to drive sales success and patient satisfaction. As a patient concierge with a strong sales background who can quickly identify areas of opportunity and convert calls into leads and appointments. Attention to detail along with empathetic communication skills are a must. This role will include heavy use of phone (inbound and outbound), email and live chat in office or remote. You will interact with patients and providers to deliver clear and concise information related to general inquiries regarding benefits and providers who can fit patients with hearing aids. Additionally, required to understand basic insurance coverage, eligibility, and details of submission processes to access the hearing benefit. Respond promptly and thoroughly to patient inquiries via telephone, email, and live chat * Handle all calls with care in a professional-friendly manner. * Act as first point of contact for patient inquiries on how and where to obtain professional hearing services Follow-up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting qualified in-office hearing appointments and guiding patients to purchase hearing aids. * Approach patients from a sales and support perspective by following script assigned to program/campaign * Follow up before and after hearing test appointment and hearing aid fitting to ensure patient satisfaction as well as aftercare education Communicate effectively with Start Hearing's Network Providers regarding technology recommendations. * Provide efficient use of data systems to find and recommend local hearing professionals. * Provide valuable "front line" feedback on patient concerns * Be able to support hearing care professionals and staff on order entry, sales process and payment process when necessary. Successfully utilize current CRM and B2B2C support tools as a primary business unit driver * Maintain appropriate knowledge of current Start Hearing and competitor hearing aids to be able to answer comparative questions and lead technology discussions toward scheduling appointments with participating network providers. * Understand brand, sales, provider network & patient structure to direct complex inquiries to appropriate staff. JOB REQUIREMENTS Minimum Education, Certification and Experience Requirements * Education (i.e., 4-year college degree, license, certification) * High school diploma from an accredited institution; General education degree * Experience (i.e., years of work experience related to the job) * Experience in customer service activities and sales related functions Knowledge / Technical Requirements * Solid computer experience with Windows programs; experience with CRM systems a plus. * Phone sales process and direct selling * Good product knowledge preferred but not required Competencies, Skills & Abilities * Excellent customer service skills * Great enthusiasm for helping patients and providers * Must be an energetic "self-starter" with the ability to work both independently and within a team * Demonstrate current knowledge of hearing aid and hearing loss information * Strong verbal, written and interpersonal skills with the ability to multi-task. * Attention to details and time management are a must * Previous experience in customer service/support environment * Must be flexible, proactive and possess perseverance * Should be able to operate well under tight pressure * Able to address multiple projects simultaneously The annual salary for this position is between $40,000-$45,000/ year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. #LI-KS2