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  • Dispatch Coordinator

    Niktor LLC

    Receiver dispatcher job in Cleveland, OH

    Title: Logistics/Shipping Administrative Assistant Duration: 2 Months Contract Schedule: Monday through Friday 5:00 AM-3:00 PM; with overtime mandatory, need to be flexible Job Description This role involves making independent decisions related to the planning, organizing, and scheduling of complex administrative support activities. We are seeking an experienced professional who can effectively coordinate, integrate, and implement assigned administrative and staff support functions. Key Responsibilities: Provide guidance, assistance, and training to lower-level administrative staff. Plan, coordinate, and confirm logistics for complex meetings and travel arrangements. Schedule and manage calendars, meetings, and travel itineraries. Solicit, collect, organize, and maintain documentation and data. Perform moderately complex data entry across one or more systems with accuracy. Apply detailed knowledge of departmental operations, infrastructure, policies, and procedures to complete administrative processes. Independently handle complex clerical, administrative, technical, or customer support issues, escalating only the most critical matters as needed. Perform other related duties as assigned. Must have: Transportation and logistics experience Customer service support Basic Microsoft Office skills Handling documentation General office experience handing out paperwork to truck drivers
    $36k-46k yearly est. 4d ago
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  • Dispatcher - Columbus

    Summit Materials 4.4company rating

    Receiver dispatcher job in Columbus, OH

    Title: Dispatcher location: Columbus, Ga dispatch office (work from office full-time 5 days a week) The role of a Dispatcher is to ensure responsibility for compiling orders, scheduling deliveries and drivers, and providing customer service. Pay is dependent upon experience and will be discussed during the consideration process. Role & Responsibilities Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations Able to remain calm and decisive in a potentially high stress/fast-paced work environment Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers Must be familiar with our delivery areas and must be able to assist drivers in finding job sites Must be able to determine travel time to jobs and best plant locations to service the job Accurately and promptly input orders to customer specifications for delivery Review and verify accurate delivery and product information on orders prior to delivery Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days Daily review of Driver timecards, delivery time reports and time entry/ tracking Qualifications: A minimum of 3 years customer service experience preferred High School diploma or general education degree (GED) required Prior dispatch experience, tracking and scheduling is preferred Bi-Lingual (Spanish/English) will be highly looked upon Computer Skills: typing skills, internet navigation Benefits Consistent work, with a work/life balance Paid Holidays Paid Time Off 401(k) Plan w/ employer match contribution Medical / Dental / Vision plan offered Life Insurance - Company Paid Short-term / Long-term Disability Insurance - Company Paid Get Hired What to Expect During our Hiring Process Background Check Motor Vehicle Record Check 5-Panel Drug Screen Fit for Duty Baseline Physical (if applicable) A great team to support you throughout your career with Summit Materials companies! Build a Lasting Career with us. Begin Here. Go Anywhere. Apply now! Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials. At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities - including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are...you belong.
    $28k-35k yearly est. 15d ago
  • Prevailing Wage Coordinator & Dispatcher

    SMA America 4.9company rating

    Remote receiver dispatcher job

    Why Work at SMA America At SMA America, we believe in Energy that Changes . Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy. But we're not just transforming power - we're empowering people. We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you. POSTITION OVERVIEW The Prevailing Wage Coordinator & Dispatcher provides dispatching support and maintains compliance with prevailing wage projects. This position includes scheduling Field Service Labor for both internal Field Service Engineers and external Service Providers to support SMA Americas Warranty and Non-Warranty service requirements. PRIMARY DUTIES / RESPONSIBILITIES Provides accurate Prevailing Wage determination, checks warranty dates, views prior Field Service Headcount before dispatching service cases, and requests an Apprentice when required. Assigns Prevailing Wage service repair activities to SMA Field Service Engineers and Service Providers via Salesforce Planning Board. Monitors daily service activities for new cases, aligns both parts and field resources to meet customer service repair activities. Create reports in Salesforce and Monday.com databases to coordinate dispatch records for all Service Prevailing Wage Projects to ensure compliance. Coordinates with Prevailing Wage Program Manager to provide monthly records of all Warranty Service, Blue Note, and Commissioning cases. Works directly with the Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are prepared for service assignments and manufacturers have been notified of the failure. Responsible for communication and alignment of customer's availability while scheduling SMA service calls. Participate in Prevailing Wage audits. Verifies service repair activities in the external queue to ensure service providers (contractors) submit all required documentation, including completed service reports per SMA and supplier's requirements, and the scheduling of used part pickups. Monitors part order transfers from Salesforce to SAP and debug system errors and/or report system errors to developer. Ensures warranty claims and escalations are completed with SMA's suppliers. Work closely with the Prevailing Wage Program Manager, Prevailing Wage Payroll, Medium Voltage Dispatch, Blue Notes, Commissioning, and other internal teams. Other duties as may be required or assigned. REQUIRED QUALIFICATIONS Associate's degree in business, logistics, technical field or equivalent combination of education and experience. Experience working with Field Service teams is preferred. Experience in Renewable Energy, Medium Voltage and/or Energy Distribution Industries is desired. Prevailing Wage knowledge or certification is preferred. SAP System and Salesforce Ticketing System training. Basic office skills and associated software including Microsoft Office Suite and other basic office software. PREFERRED QUALIFICATIONS Ability to manage and prioritize multiple program requirements. Experience with Customer Service Ticketing systems. Excellent customer service skills. Proficiency in the English language, both written and verbal, is required. Ability to resolve operational complications and an attitude of thinking outside of the box is required. Knowledge of SMA's product line is strongly preferred. Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required. Attention to detail and a high level of accuracy are required. Experience working in SAP, Salesforce and Monday.com preferred. Strong verbal and written communication skills are required. WE OFFER Salary Range: $30.00 - $34.75 per hour, depending on experience and qualifications Comprehensive benefits including health, dental and vision coverage (including $0 premium options) 401(k) plan with company match Opportunities for professional development and training Inclusive, collaborative, and innovative work environment Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our Privacy Policy During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes]. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com
    $30-34.8 hourly Auto-Apply 5d ago
  • Sr Dispatch Coordinator - REMOTE

    Jobgether

    Remote receiver dispatcher job

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Dispatch Manager - REMOTE. In this role, you will oversee the Dispatch Coordinators, ensuring effective staffing and scheduling for optimal performance. Your leadership will be vital in developing policies, analyzing dispatch trends, and fostering relationships within the healthcare community. The position allows flexibility as it can be performed remotely with supervisory approval. This opportunity is ideal for a professional with extensive experience in behavioral health and management.Accountabilities Coordinate staffing and scheduling for the dispatch unit. Monitor staff performance through dashboards. Develop and approve policies and procedures. Prepare monthly and quarterly reports. Provide training and support for Dispatch Coordinators. Manage incoming telephone communication effectively. Utilize dispatch systems to deploy staff efficiently. Track service utilization and manage client care accordingly. Conduct client satisfaction surveys to gauge service effectiveness. Requirements Bachelor's Degree in Human Services, Social Services, Nursing, Public Health, or related field. Five years of post-degree professional experience in behavioral healthcare. Management, administrative, or supervisory experience is essential. Knowledge of Michigan Mental Health Code and DWIHN policies. Familiarity with medical and insurance terminology. Strong supervisory and leadership skills. Excellent organizational and time management abilities. Proficient communication skills, both oral and written. Ability to work effectively with diverse populations. Critical thinking and decision-making skills. Benefits Flexible remote working arrangements. Opportunity to lead a dedicated team. Engagement in a dynamic and impactful environment. Professional development and training support. Participation in quality improvement activities. Comprehensive benefits package. Equal opportunity employer. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $38k-49k yearly est. Auto-Apply 3d ago
  • Part-Time Weekend / Night Shift Service Dispatcher

    Professor Gatsby's Heating, Cooling and Plumbing

    Remote receiver dispatcher job

    Job Description Professor Gatsby's Heating & Cooling in West Berlin, NJ is looking to hire a part-time Weekend / Night Shift Service Dispatcher to answer after-hours phone calls and schedule appointments between customers and on-call technicians. Are you a dependable worker with strong organizational skills? Do you want the opportunity to excel in a customer service role? If so, please read on! This office position earns a competitive wage of $15 - $17 per hour, depending on experience. Our part-time Weekend / Night Shift Service Dispatchers have the potential to work remotely after completing the first month of training in the office. If this sounds like the right customer service opportunity for you, apply today! ABOUT PROFESSOR GATSBY'S HEATING & COOLING We have been delivering first-rate HVAC services and products at affordable prices to Turnersville NJ and the surrounding cities including Southern Jersey, Washington Township, Sewell, Turnersville, Glassboro, Clayton, and Williamstown. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to serve their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise. Our highly trained technicians love what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs. A DAY IN THE LIFE OF A PART-TIME WEEKEND / NIGHT SHIFT SERVICE DISPATCHER In this service dispatcher position, you are prompt and professional as you handle the after-hours needs of our customers. In this role, you answer phone calls, respond to customer needs through email, and schedule appointments with customers. Additionally, you take great care to maintain an organized system, including documenting and recording the correct services and keeping track of account changes. As a vital component to our office staff, you eagerly step in and assist with other miscellaneous office duties as needed. Whether answering customer questions or scheduling appointments, you feel great about your professional contributions to the success of our HVAC company! QUALIFICATIONS Customer service experience Excellent phone skills including fielding inbound and outbound customer and technician calls Are you someone who loves to talk on the phone? Do you have great communication skills? Are you a problem solver? If yes, you might just be perfect for this office position! WORK SCHEDULE This part-time position typically works from 6:00 PM - 10:00 PM on weekdays and from 7:00 AM - 10:00 PM on weekends. There is flexibility with multiple shifts available. ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM? If you feel that you would be right for this office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 08091
    $15-17 hourly 28d ago
  • Remote Truck Dispatcher

    Online River

    Remote receiver dispatcher job

    Department Management Employment Type Part Time Location Online River LLC Workplace type Fully remote Compensation $26.00 - $32.00 / hour Key Responsibilities Skills, Knowledge and Expertise Benefits About Online River We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
    $26-32 hourly 60d+ ago
  • Dispatch Coordinator / Dispatcher - Hybrid Work Schedule

    Mansfield Energy 4.2company rating

    Remote receiver dispatcher job

    Please note that a hybrid work environment is available once training is completed. (3 days in the office, 2 days remote). The Regional Dispatch Coordinator I is a member of a regional execution team responsible for providing best in class scheduling, loading support and inventory management of Mansfield's FTL deliveries. This role is responsible for maintaining inventory managed tanks at acceptable fuel levels, along with scheduling deliveries to customers in the most optimal and efficient method, maximizing assets and aligning with the defined business strategy. The role completes the operations cycle by supporting Mansfield's Supply team's procurement strategy and changes based on market conditions, along with supporting carrier loading needs and challenges. Responsibilities Inventory Management • Actively monitor designated customer's tank readings • Plan deliveries as indicated by current fuel level and average daily usage • Monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company's best purchasing opportunities • Document specific customer inventory requests Logistics Coordination • Schedule, coordinate, and manage FTL freight from terminal groups to customer locations • Build strong relationships with carriers to create a more profitable freight coordination • Implement terminal group sourcing adjustments based on arbitrage opportunities • Ability to make decisions efficiently and independently within established guidelines • In the event a carrier declines an order or is unable to meet the delivery requirements, obtain secondary option to ensure delivery meets the customer's expectation • Support retain resolution timely • Load confirmations are completed daily, no exceptions • Delivery confirmations are completed daily, no exceptions Supply Execution Support • Support carrier phone calls and emails to provide loading direction in an efficient and professional manner, based on established criteria per established thresholds • Implement Supply strategy set forth by optimization software and market opportunities • Coordinate with Supply regarding contract compliance • Review and address carrier lifting accuracy Other Duties as Assigned Position Requirements Formal Education & Certification • High school diploma or equivalency required • Bachelor's degree preferred Knowledge & Experience • Minimum 1 year of prior experience in dispatching or supply chain preferred • Petroleum experience preferred • Confident skills with Microsoft Office suite Qualifications & Characteristics • Must be able to multi-task and make financial impactful decisions in a fast-paced environment • Demonstrated ability to work in a fast paced, constantly changing environment • Ability to handle multiple tasks and move between activities that require immediate response • Ability to communicate effectively to all stakeholders Work Environment • Hybrid work environment is available once training is completed.(3 days in teh office, 2 days remote) • Sitting for extended periods of time • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $32k-40k yearly est. 27d ago
  • Dispatch Coordinator - Washington State Ferries

    State of Washington

    Remote receiver dispatcher job

    The first consideration and/or preference is with current Washington State Ferries OPEIU members About WSDOT The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world's widest tunneling project, and operates the largest ferry system in the nation! Washington State Ferries (WSF) is an essential part of Washington's transportation network. Every year, we carry nearly 20 million passengers across Puget Sound and the San Juan Islands on more than 400 sailings a day. Our dedicated teams with over 2,100 people work together to serve our communities and shape the future of ferry travel. The Opportunity WSF is currently seeking a Crew Dispatch Coordinator to serve as the lead dispatcher responsible for long-term scheduling and assignment of relief personnel to vessels, ensuring minimum crewing requirements are met and ferry service operates without interruption. This role provides guidance to Crew Dispatchers, performs dispatching duties as needed, and supports fleet operations by maintaining employee documentation, coordinating essential vessel deliveries, and assisting with bid-related processes. As we navigate a once-in-a-generation transformation to decarbonize our system - guided by our core values Serve, Respect, Trust, Grow Navigate- and bold strategic priorities Service Excellence, Improved Communication and Empowered People - there's never been a more meaningful time to come aboard at Washington State Ferries. What to Expect Among the varied range of responsibilities held within this role, you/the Dispatch Coordinator will: * Plan, schedule, and assign certified and qualified relief vessel personnel to ensure WSF vessels meet minimum crewing requirements in compliance with operational needs, labor agreements, and USCG regulations. * Develop, distribute, and adjust long-term and relief schedules; forecast staffing needs and create schedules based on projected demand and personnel availability. * Maintain accurate employee records within the Crew Dispatch System, including schedules, attendance, leave, qualifications, promotions, and status changes to support compliance and operational readiness. * Serve as dispatching lead by coordinating daily workloads, training and guiding Crew Dispatchers, and dispatching licensed and unlicensed deck and engine personnel as needed. * Fill relief requests using applicable seniority, overtime, and collective bargaining rules; document communications and assign personnel for standard operations, vessel moves, inspections, sea trials, and emergencies. * Communicate with personnel, operations, and management regarding work assignments, schedules, and unexpected circumstances; maintain operational and radio communications as required. * Perform fleet support functions, including maintaining employee documentation, coordinating fuel, lube oil, bilge pump, and other vessel deliveries, creating on-call lists, and reviewing workplace violations. * Assist the Bid Administrator with vacation, seasonal, and permanent bid processes; support reporting, audits, pay order reviews, and other related duties as assigned. * Uphold WSF's strategic priorities (Service Excellence, Improved Communication, and Empowered People) and values (Serve, Grow, Trust, Respect, and Navigate), ensuring they are embedded in WSF's culture through leadership actions Qualifications To be considered for this opportunity, the following are required: * Operational Expertise: Demonstrates a thorough understanding of vessel operations, crew scheduling, and dispatching principles to ensure staffing meets operational and regulatory requirements. * Analytical and Problem-Solving Skills: Ability to assess staffing needs, anticipate challenges, and develop effective scheduling solutions within established guidelines and labor agreements. * Communication and Collaboration: Communicates clearly and respectfully with vessel personnel, management, and labor representatives, both verbally and in writing, to coordinate relief assignments and resolve scheduling matters. * Customer and Service Orientation: Provides responsive, professional, and courteous service to employees and partners, reflecting WSF's values of Serve, Grow, Trust, Respect, and Navigate. * Technical Proficiency: Uses computer systems and applications effectively, including the Microsoft Office Suite (Word, Excel, Outlook) and specialized dispatch or scheduling software. * Time Management and Organization: Manages multiple priorities efficiently and meets deadlines in a dynamic and fast-paced environment. * Confidentiality and Professional Judgment: Maintains composure and discretion while managing sensitive personnel information and making time-critical decisions. * The candidate must be able to work a set schedule as well as have some flexibility to accommodate contractual deadlines. Regulatory and Contractual Knowledge: Interprets and applies collective bargaining agreements, U.S. Coast Guard (USCG) regulations, and WSF policies consistently and accurately. Preferred Competencies: Candidates who also demonstrate the following competencies will be highly valued: * Maritime and Transportation Knowledge: Familiarity with maritime or transportation operations, including relevant terminology, vessel requirements, and safety protocols. * Labor Relations Awareness: Experience interpreting and applying provisions of collective bargaining agreements in scheduling or personnel management contexts. * Regulatory Familiarity: Working knowledge of ISM Code, USCG regulations, WSF operational policies, and related compliance requirements. * Advanced Scheduling and Dispatching Skills: Demonstrated ability to develop and manage complex work schedules that support continuous ferry service operations. Important Notes * The first consideration and/or preference is with current Washington State Ferries OPEIU members * This position offers flexible/hybrid remote work options. * In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28of the Washington Administrative Code. * WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit ************* Why WSDOT * Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. * Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year! * Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. * Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information. Check out this video to learn more: Why WSDOT? How to Apply Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application: * An attached Resume outlining (in reverse chronological order) your experience to date. * An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. * Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment. Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit ************* Contact Us For inquiries about this posting, you may contact the assigned Recruiter at ************************. Please be sure to reference 25DOT-WSF-A0223 in the subject line.
    $43k-55k yearly est. 5d ago
  • Backhaul Coordinator & Fleet Dispatch

    Peterson Farms Inc. 4.5company rating

    Remote receiver dispatcher job

    Job Description JVC Enterprises, LLC is a truckload freight carrier that engages in interstate commerce & transportation of fresh, frozen and dry freight. JVC Enterprises, LLC is a wholly owned subsidiary of Peterson Farms Family of Companies located primarily in Shelby, MI 49455. The Backhaul Coordinator and Fleet Dispatch position is primarily responsible for arranging transportation shipments in the marketplace with the intention of getting JVC Enterprises fleet trucks back to our home terminal in Byron Center, MI. RESPONSIBILITIES AND DUTIES •Track and Trace Shipments - daily check the status of drivers (on time/late) at start of day & notify brokers or consignee/receiver of any late status. Reschedule if necessary and update TMS & team on any changes that are needed or already made. Relay to dispatch any updates needed that may affect future scheduled loads. •Hours of Service - understand FMCSA/DOT Hours-of-Service regulations and check drivers HOS needs and apply available hours to respective backhaul selections. Shipments must be attainable with existing hours-of-service limitations. •Secure & Dispatch Backhauls - Utilizing contacts or DAT Loads, obtain information and book freight backhauls for JVCE drivers to get back to Byron Center area or Shelby, MI (49455) area. Location - keep deadhead miles to pickup and deadhead miles to terminal from delivery to a minimum, effectively maximizing loaded miles for the truck. HOS - must ensure driver has required hours to be able to execute the load. Negotiate pickup/delivery dates/times with broker as needed to make schedule work. Rate - the rate for the backhaul should be better than $1 per mile. The backhaul coordinator will need to negotiate rates whenever possible to maximize profitability. Turnaround - backhauls are intended to be quick to return drivers to Michigan in an effort to haul another parent company shipment. Thus, backhauls should be consistent with 1 pickup, 1 delivery. Any shipments that fall outside this schedule must be escalated to the team. Manage rate confirmations, paperwork, and POD & BOLs to be turned in for billing/invoicing. •Data Entry - Must be able to work with existing TMS system (Prophecy) to enter load information into system. This entails building the booked load into Prophecy - driver, origin/destination addresses, pickup and delivery dates/times, division, pickup/PO #'s, driver, and equipment. Attach load paperwork to shipments in Prophecy Update loads as needed with any changes - Detention, new appointments, lumper charges, EFS codes, receipts, etc. Change status of loads as needed (Pending, Assigned, Completed) •Communication - Drivers, Team Members, Brokers Drivers - send backhaul load to the driver over their OBC Tablet AND text it over the phone. Make sure they confirm receipt of the shipment. Talk to them by hone as needed prior to booking, during, and after delivery of the load as needed. Team Members - Be sure load tenders are attached to emails on loads, rate confirmations sent to respective parties along with any additional info. Include all information needed so that the on-call associate can assist off hours if there is an issue. Brokers - send signed rate confirmations to brokers and follow up with any issues or changes needed. •Paperwork and Details - Lumpers/EFS/Paperwork Include all relay, EFS, lumper charges and any other details that pertain to loads in the TMS (Prophecy). Assist dispatch team collecting paperwork from drivers as needed. •On Call Duties - Rotation (compensated) There is a rotation for on-call duties for off-hours, weekends, and holidays where the on-call associate is provided with a phone for drivers to call if issues occur during off-hours. The Backhaul Coordinator & Fleet Dispatch associate is expected to be involved in the rotation with the other team members. QUALIFICATIONS Education • High school graduate or equivalent • Associate's & Bachelor's degree preferred Work Experience • 1-3 years of relative experience in the transportation field preferred • 1-3 years of relative experience in the manufacturing field preferred Skills and Knowledge • Ability to work remotely if needed • Must have knowledge and experience with Excel, DAT, MyCarrierPortal, Carrier 411, and FMCSA SAFER. - preferred • Knowledge of current market trends and where to find information regarding them; fuel included - preferred • Ability to use computer with proficiency • Knowledge of DOT weight restrictions, HOS regulations, and other market constraints regarding freight shipments - Preferred • Excellent organizational and record keeping skills. BEHAVIORAL REQUIREMENTS As part of a team-based work environment, must be able to demonstrate the following Job Competencies: Job Competencies •Reliability/Dependability - Responds to internal customer needs, questions, and concerns in accurate and timely manner. Follows through on commitments, assignments, and tasks; is at work when scheduled; takes timely breaks/lunches; uses work time wisely. •Safety Awareness - Demonstrates use of safe and proper work methods and follows established safety procedures. Reports and corrects working conditions that may increase risk factors for injury. •Work Standards - Has high standards of performance for self. Takes responsibility for actions, results, and mistakes; is thorough, accurate, and reliable when performing and completing tasks, demonstrates honesty and integrity in all aspects of work. •Respects Diversity - Respects the Company's diverse workforce, and behaves in a manner that does not cause harm to others based on age, race, ethnicity, gender, sexual orientation or religious believes. •Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views and welcomes feedback; uses feedback from others to continuously improve performance and working relationships; contributes to building a positive team spirit; puts success of team above own interests. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable persons with disabilities the ability to perform the essential responsibilities and results
    $40k-47k yearly est. 11d ago
  • Plumbing Customer Service and Dispatcher

    Bluefrog Plumbing + Drain

    Remote receiver dispatcher job

    Benefits: High quality chair Work from home Bonus based on performance Employee discounts Opportunity for advancement Paid time off We are looking for a great team player and fun personality to fill our Customer Service Rep (CSR) and Dispatcher Role. Our Dispatchers are the first contact with our customers in their time of need, so we need someone who is empathetic, great with customer service and phone skills, and highly comfortable with sales. Dispatchers also work with our field crew with scheduling, so computer and organizational skills are a must. We are looking for great team members who are willing to push themselves to grow professionally, to earn money and recognition they deserve, and to have an amazing life-long career in a family friendly environment! Our Mission We're changing how people view plumbers.We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships.We're local, essential, and fun. We're bluefrog . Our Values We value transparency: We make things easy for customers, with clear options and clearer communications in every situation.We value respect: We respect our work, our team, our customer, and ourselves. We're on time every time, with the right fix at the right time.We value solving real problems: We never settle for bandaids, we fix the root-causes.We value team culture: We're enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence. Responsibilities Phone Sales and Support Handle all inbound inquiries (Phone, online, etc.) Set and manage the schedules of the technicians Empathetic to the Customer's Situations Qualifications Hard Working Loves to be part of a team Great Sales, Customer Service and Phone Skills Problem solver and critical thinker Strong Computer Skills Multi-tasker Organized Flexible work from home options available. Compensation: $17.00 - $25.00 per hour Be Part of the Fastest-Growing Plumbing Company in the U.S. At bluefrog Plumbing + Drain , we always strive for next-level workmanship and innovation. If you're passionate about providing exceptional customer service and quality workmanship, you might be what we're looking for. Being part of one of the biggest franchises in the industry, we do more than just plumbing and drain services. Our team of skilled technicians and talented professionals is dedicated to providing honest, dependable quality service to every home and business. Working at bluefrog means confronting challenges with passion and integrity while delivering the highest level of professionalism. We are an inclusive plumbing company, respecting individual differences and creating a sense of community at work. We welcome everyone on the team and work closely together to make a positive impact in the community. More importantly, we strive for your growth and success. Build your career at bluefrog and explore your interests with various training programs. Our Mission We're changing how people view plumbers. We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships. We're local, essential, and fun. We're bluefrog . Our Values We value transparency. We make things easy for customers, with clear options and clearer communications in every situation. We value respect. We respect our work, our team, our customer, and ourselves. We're on time every time, with the right fix at the right time. We value solving real problems. We never settle for bandaids, we fix the root-causes. We value team culture. We're enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to bluefrog Plumbing + Drain Corporate.
    $17-25 hourly Auto-Apply 60d+ ago
  • DISPATCH SUPERVISOR - SECC

    Summit County (Oh 3.6company rating

    Receiver dispatcher job in Akron, OH

    This position serves as a working supervisor, augmenting call taking and dispatch functions. Supervisors direct and supervise subordinate staff. Supervision includes, but is not limited to, assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained and performance management, including evaluating work performance, coaching, mentoring, and implementing corrective action for performance and conduct issues.Supervisory responsibilities include not only general supervision of specific assigned employees, but also daily oversight of any dispatcher's work performed on a supervisor's shift. Supervisors provide technical assistance to staff, training, and major job reassignment to the Deputy Director of Operations. Supervisors work under the general supervision of the Deputy Director of Operations, who makes assignments by defining objectives, priorities and deadlines and assists with unusual situations or events with no clear precedent. Supervisors plan and carry out work independently and are expected to resolve problems in accordance with instructions, policies, procedures, and applicable laws and regulations. Required Qualifications Minimum Qualifications: Must be at least 18 years or older. Must be able to legally work in the United States. Ability to work all days and hours. Must possess a valid driver license. Ability to pass all required job selection and training processes to include a comprehensive background investigation (any felony conviction is disqualifying); post-offer medical processes; psychological evaluation; and extensive on-the-job training. Education and Experience: Any combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the essential functions of the job. At least two years of experience as a supervisor or Lead within a 911 communications center preferred. At least five (5) years progressively responsible communications dispatching experience in a comparable public safety communication center. Proficiency with the State laws and regulations, equipment and programs utilized by Summit ECC is preferred. Active in a committee, project or role that includes the ability to demonstrate strong decision-making skills, excellent interpersonal communication, and conflict resolution. At least two years of experience as a Certified Training Officer within a 911 communications center preferred. Demonstrate ability to coach, mentor, train and evaluate staff. Excellent interpersonal communication skills - address and resolve interpersonal conflicts and operational issues with approach to "what is right," not "who is right." Experience and behavior that has demonstrated: Leadership - direct, motivate, mentor and coach staff. Integrity - leads by example in their conduct, ethics and behavior and exemplifies Agency values. Team building - bring staff (on all shifts) together positively; resolve or redirect negativity; help group move forward positively to reach team goals even if there are differing opinions. Teamwork - contribute positively, take initiative and responsibility among peers. Forward-Thinking - look for innovative ways to solve-problems or improve processes. Knowledge, Skills, and Abilities Knowledge of: Current techniques, policies, and procedures of a Public Safety communications center. Public Safety computer systems and programs to include computer aided dispatch (CAD), enhanced 911 (ANI/ALI), and automatic vehicle location (AVL) programs. Summit County geography, to include locations and boundaries of all cities and townships; location of all major highways, streets, and landmarks; addressing systems (i.e., streets, avenues, odd/even addresses, etc.) used for each jurisdiction. Rules and regulations of the Federal Communications Commission (FCC) radio systems. Principles and practices of effective supervision. Effective interpersonal communication methods and techniques, including conflict resolution and general mediation techniques. Ability to: Perform the essential job functions of a supervisor described above. Plan, coordinate, direct, and accomplish the activities of dispatch staff. Evaluate and monitor staff performance and conduct; provide positive feedback and constructive criticism as appropriate; and identify and recommend improvement, discuss concerns with SECC Deputy Director of Operations and/or Director. Assess the abilities of staff to perform job responsibilities while on duty, including but not limited to, monitoring for early warning indicators; react appropriately to staff's needs in emergency and routine situations. Follow/create policies and procedures for filling overtime, proper notification for equipment failures or after hour call outs for radio, computer, phone, or other technical problems. Understand and apply supervisory guidelines, policies/directives, or procedures in diverse situations. Explain and disseminate job responsibilities, priorities, and procedures to staff. Apply a high level of initiative, discretion, and judgement. Develop and maintain effective working relationships with assigned staff, public, co-workers, supervisors, managers, user stakeholders and officials of outside jurisdictions, departments, or agencies. Accurately dispatch public safety personnel and equipment quickly and efficiently. Perform under stressful or emotional conditions. Work any assigned shift, to include day, afternoon, or nights and work all days of the week, to include weekends and holidays. Job Duties Must be able to perform the following essential job functions with or without reasonable accommodation: Perform all the essential functions of the Telecommunicator job description. Supervise Dispatch personnel and plan work assignments to ensure the SECC service and production expectations are achieved. Evaluate shift operations through personal observation of telecommunicators and recommend improvements or modifications to work practices and employee performance as appropriate. Develop staffing detail for daily SECC dispatch operations and approve employee timesheets. Coordinate and conduct yearly bidding of shifts, vacation, and other requested time off for SECC telecommunicators. Conduct employee evaluations .Review, investigate, and resolve internal and external complaints or problems. Identify performance or conduct issues and implement basic corrective actions to include oral counseling, oral warnings, discuss need for further corrective action with the Deputy Director of Operations and Director. Coordinate major incidents to ensure that proper notifications are made; assist in call handling, if necessary, and coordinate with Incident Command or the Duty Officer. Practice awareness of employee actions and behavior for signs of stress, coping, and general emotional well-being; specifically, during or any time after high stress and major incidents. Respond to law enforcement requests for information, monitor several public safety authorities to coordinate dispatching of services between two or more agencies. Ensure technical equipment is properly maintained, regularly serviced and functional. Review Police/Fire/EMS calls for compliance to protocol, citizen evaluation surveys, etc. Complete a variety of reports and correspondence relating to dispatch activities in a timely manner, such as investigations, inquiries, or preparation of documents for court purposes including CAD reports, ANI/ALI reports, etc. In the event of evacuation of the Summit ECC, transfer operations to and set up the Dispatch Operations back-up center. Participate on partner agency committees and working groups, as assigned. Provide support and mentorship to trainer/trainee teams with bi-weekly observations, one-on-one expectation outline, and document trainee/trainer performance, in collaboration with the SECC Training Officer. Work assigned overtime as needed. Perform other related tasks and duties, as required. Work Location: Summit Emergency Communications Center, 630 North Avenue, Tallmadge, OH 44278 Work Schedule: 24/7 Operations/Hours Will Vary Pre-Employment Testing Requirements: Pre-employment Drug and Alcohol Testing, Criminal Background Check Position : 745479002 Code : 20267400-1 Type : INTERNAL & EXTERNAL Group : SARCOG CLA Job Family : TELECOMMUNICATIONS Posting Start : 01/16/2026 Posting End : 01/30/2026 Details : Click here for more info HOURLY RATE RANGE: $37.10-$38.22
    $37.1-38.2 hourly 3d ago
  • Customer Service Dispatcher

    Simon Roofing 4.3company rating

    Remote receiver dispatcher job

    Simon Roofing is a roofing industry leader with over 123 years in business with 68 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are looking for employees with great work ethic and drive to join our organization at all levels. At Simon Roofing we offer an established career path that will enable you to advance in compensation, responsibility, status, and authority to the degree that your abilities and desire allow. Who you are: Simon Roofing, a leader in the Commercial Roofing Industry, is currently seeking a Customer Service professional to join our growing dispatch team. The successful candidate will possess strong organizational and problem-solving skills, have great attention to detail, and the ability to effectively prioritize and multi-task. What you'll do: Receive incoming calls and emails from Internal and External Customers Generate Work orders that communicate information and requirements per the customer's specifications. Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion Communicate roofing estimates to customers to obtain approval for service work. Provide support to service technicians for all service branches. Complete special projects as assigned by management. Assist other departments in downtime through cross-training. What you'll need: High School Diploma or Equivalent required- Some College Preferred Ability to work afternoon shift, 11AM - 8PM, and Rotating Weekends. Ability to be part of an after-hours, on-call rotation (additional compensation). Ability to temporarily work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job). Ability to self-motivate, stay focused and work independently. Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software. Customer Service Oriented. Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic. Good verbal and written communication skills. Must pass a pre-employment drug test and background screening. Authorized to work in the US. What We Offer: Health Insurance, Dental, Vision Care benefits 401K plan PTO Policy Life insurance Simon Roofing is an Equal Opportunity Employer and does not discriminate against any applicant on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by the Federal or State law or local ordinance. Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. I certify the information I have provided in this Employment Application is true and complete to the best of my knowledge. I understand that, if hired, discovery of any false information provided or any relevant information omitted (no matter when discovered) may result in the immediate termination of my employment. I authorize Simon Roofing and Sheet Metal Corp. (the "Company") to make whatever inquiries it deems necessary or appropriate of any person or organization to verify any of the information I have provided in this application and to determine my qualifications and abilities. I hereby release the Company from any and all claims or action or causes of action arising out of the Company's lawful inquiries and/or its determination of my qualifications and abilities.
    $32k-40k yearly est. Auto-Apply 11d ago
  • Dispatch Coordinator Trucking Industry

    Source One Transportation 4.3company rating

    Receiver dispatcher job in Canton, OH

    ABOUT THE COMPANY: Source One is part of Guttman Holdings, an employee-owned company that provides customers a broad array of fuel supply, storage, transportation, and management services. The three operating companies that comprise Guttman Holdings include: Guttman Energy, Inc., a leading fuel marketer and fuel solutions provider serving the commercial, wholesale, and retail markets; Source One Transportation, LLC, providing best in class liquid fuels transportation services; and Guttman Renewables, which provides proactive measures for customers to reduce their environmental impact. JOB DUTIES & RESPONSIBILITIES: Tank Wagon Dispatch This position is responsible for the safe and efficient routing of company tank wagons and third-party carriers to satisfy customer delivery requirements. Responsibilities include but are not limited to performing order optimization activities, coordinating load assignments to drivers, managing driver productivity, and monitoring customer inventories. § Communicate dispatch assignments to drivers in a timely manner to ensure driver productivity using TMW and Total Mail software. § Communicate directly with customers to ensure all delivery requests and requirements are met. § Assign orders to drivers to meet customer requirements including delivery windows, supply obligations, equipment requirements, special delivery instructions, etc. § Identify when order demand in Source One's geography exceeds available capacity and coordinate with approved carrier partner to meet demand expectations. § Effectively communicate with internal peers, drivers, operation managers, and management to resolve logistics and service issues. § Monitor driver logs and schedule drivers' daily activities accordingly to ensure DOT compliance. § Collaborate with Maintenance Managers to schedule preventative maintenance and repair of equipment to maximize truck availability and utilization. § Identify opportunities to increase operational efficiencies through better use of drivers, equipment, and technology (TMW). § Work as part of a team environment and answer phones, handle customer service issues and work with various internal departments as needed. § Participate in the weekly operations meeting with Guttman's oil & gas field services team and their subcontractor to share best practices and coordinate activities. § Collaborate with billing team for accurate and timely billing to Oil & Gas Customers. § Perform load verification and Admin upkeep in the Trac About system. § Communicate with numerous Oil & Gas customers on location set up including Traffic Control Plans and Tank Information. § Set up new Oil & Gas locations in TMW with accurate tank and site information. § Tank monitor management and upkeep in EcoGreen Online tank system. Additional Duties § Backup to Source One dispatch with phone calls and order entry when needed. MINIMUM QUALIFICATIONS/REQUIREMENTS: Bachelor's degree (B.A. or B.S.) in Supply Chain, Transportation or Business Administration from an accredited four-year college or university or equivalent work experience. 2 years' customer service or logistics experience preferred. Ability to listen to others, express ideas both orally and in writing and provide relevant and timely information to clients, managers, etc. Ability to understand problems and make timely, practical business decisions. Excellent communication skills both verbally and written. Strong computer skills; Experience working in Windows, Internet Explorer and MS-Office (Word, Excel, PowerPoint, etc.) Note: Petroleum industry knowledge experience a plus. Analytical/Problem-solving skills to solve complex logistical ‘puzzles.' Ability to work well in a fast-paced and constantly changing environment. Experience in the TMW, PeopleNet, TotalMail, Trac About, and EcoGreen software or related transportation management systems preferred. The preferred schedule for this role is Thursday through Monday, but willing to consider alternative schedules. This position operates under a hybrid work arrangement, requiring some days to be worked in our Belle Vernon, PA office as well as from home. At times, this position requires working on holidays and is subject to change based on the needs of the business.
    $39k-48k yearly est. 60d+ ago
  • Service Dispatcher | Troy, OH

    Miami Industrial Trucks 3.9company rating

    Receiver dispatcher job in Troy, OH

    The responsibilities of a service dispatch is to take incoming calls and help facilitate the dispatch of our service mechanics to customer locations. In this role, it's your responsibility to carefully listen to each caller, obtain vital information over the phone, take note of the schedules of technicians and respond to the request. You must ensure that a service team attends to each customer and keep notes or records of these calls in our database. You will update jobs and possibly process quotes. QUALIFICATIONS:: College degree or equivalent work experience Answer high volume calls with a positive attitude Dispatch the appropriate service mechanics to the job site Schedule service appointments and updated job status on system Process quotes and follow up with status with customer Must be organized and can multitask Need to have good customer relations and communication skills Basic computer proficiency BENEFITS: Best in class fringe benefit package - $3.00 - $4.00 per hour better than our competition Healthcare/Dental Plan - $ 127 weekly for Famly, $ 43 weekly for Individual with out of pocket maximum of $ 4,800 (Family) and $2,400 (Individual). Co-pays and out of pocket maximum locked in through May 2029. $35,000 Group Life and Accidental/Dismemberment Insurance Short-term disability 401K Profit Sharing Plan 401K - company match of 50% up to 6% employee contribution Annual Profit Sharing based on company's performance Training provided Opportunity for advancement
    $35k yearly 14d ago
  • Service Dispatcher - Lexus of Dublin

    PHP Distribution 4.4company rating

    Receiver dispatcher job in Dublin, OH

    Job Summary The Service Dispatcher coordinates the flow of repair orders between service advisors and technicians to ensure timely and efficient completion of all service work. This role requires strong organizational skills, a good understanding of vehicle repair processes, and the ability to manage priorities in a fast-paced dealership environment. The Service Dispatcher serves as a key link between customers, service advisors, and technicians to maximize shop productivity and customer satisfaction. Key Responsibilities Assign repair orders to technicians based on skill level, workload, and job priority, as well as handle internal repair orders. Monitor the progress of repair orders throughout the day to ensure on-time completion. Communicate with service advisors regarding job status, delays, or additional repairs needed. Maintain an even workflow and ensure that technicians are consistently and efficiently utilized. Review repair orders for completeness and accuracy before closing. Coordinate with parts and warranty departments to minimize downtime due to parts availability or approvals. Track technician productivity and efficiency, reporting any issues to the Service Manager. Help maintain accurate dispatch records and service logs in the DMS (Dealer Management System). Assist in scheduling appointments or managing customer service capacity as needed. Promote teamwork and a positive work environment between service, parts, and sales departments. Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT Medical Insurance Dental Insurance Vision Insurance Weekly Pay Parental Leave 401K Life Insurance Short and Long-term Disability Insurance Paid time off Employee Discounts State of the art technology
    $28k-34k yearly est. 10h ago
  • Service Dispatcher/Office Coordinator

    Eng Heating & Cooling

    Receiver dispatcher job in Akron, OH

    Benefits: 401(k) matching Competitive salary Health insurance Paid time off The Service Dispatcher reports to the Office Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Benefits Paid Training Flexible Scheduling Competitive Compensation Year-Round Work Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and service customers. Representative duties include: Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Being a main point of contact for incoming calls and assisting and directing customers to help resolve their needs in the form of troubleshooting, payment collections, dispatching, reviewing sales estimates and/or escalating to other staff for additional assistance. Overseeing warranty registration, documentation mailing, filing, safe record keeping and processing of payments. Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership. Performing related staff-level duties as directed by the Office Manager. Job Qualifications: Proven experience in a customer service environment preferably in HVACR contracting or building services industry. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Be a self-starter and ability to work independently and as a team member. Preferred knowledge of CRM software. Proficient in computer skills, including Microsoft Office, online permit processing, and general office equipment. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Skill and ability to sell service jobs and service contracts in a letter, and on the phone. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers. Current (state) driver's license. Compensation: $20.00 - $24.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
    $20-24 hourly Auto-Apply 60d+ ago
  • Urgently Hiring Service Dispatchers $20/hr 832941

    Alliance Industrial Solutions 3.7company rating

    Receiver dispatcher job in North Canton, OH

    Alliance Industrial Solutions is urgently hiring Service Dispatchers / Call Center Representatives for our client located near the downtown Canton area. This is an exciting opportunity to join a growing company known for innovation and career development. Please Note: This location is not accessible by public transportation. Pay & Benefits: Starting pay: $20/hour with room for advancement Raises and a comprehensive benefits package available after a probationary period Strong potential for long-term career growth, with internal promotion and cross-training opportunities Must be able to train for 1 week on day shift 8:00 am - 5:30 pm Shifts Available: 7:00 AM - 3:30 PM 2:30 PM - 11:00 PM 10:00 AM - 6:30 PM 5:00 PM - 1:30 AM Responsibilities Handle a high volume of inbound and outbound calls. Dispatch and coordinate service requests in a timely and professional manner. Use call management systems to log and track calls accurately. Communicate clearly and effectively with internal teams and clients. Troubleshoot issues, prioritize tasks, and manage time effectively. Maintain accurate records using Microsoft Excel, Word, and related systems. Qualifications High School Diploma or GED required Prior dispatcher experience preferred Experience in banking, customer service, or call center environments is a strong plus Proficient with computers and Microsoft Office (Excel & Word) Strong communication, organization, and multitasking skills Why Join Us Competitive pay and consistent full-time hours Supportive and fast-paced team environment Opportunities to develop valuable customer service and dispatching skills
    $20 hourly 2d ago
  • Customer Service Dispatcher

    Intralot Inc.

    Receiver dispatcher job in Strongsville, OH

    Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Employee Assistance Program Maternity/Paternity Leave Discount Programs RESPONSIBILITES Track technician location to determine most efficient trouble and installation assignment Analyze, evaluate, and report traffic and performance data. Provide technical support to customers and call center personnel Dispatch FST based on retailer service requests Prioritize calls according to urgency and importance Use phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about requests, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information REQUIREMENTS High School diploma required. Associate's degree desired. 1-3 years relevant working experience Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position Intralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability veteran's status, or any other status protected by applicable law.
    $32k-41k yearly est. Auto-Apply 60d+ ago
  • Part-Time Safety Services Dispatcher

    Ashland University Portal 4.6company rating

    Receiver dispatcher job in Ashland, OH

    The part-time Safety Services Dispatcher position is under the direct supervision of the Director of Safety Services who reports to the Vice President for Student Affairs. Support the mission, goals and objectives of AU and the department. Assist the campus community in a constructive, effective and positive manner. Report safety concerns to the director. Initiate emergency response as necessary. Notify the director of scheduling conflicts. Maintain departmental confidentiality. At the start of each shift: review daily assignment sheet get current information from previous shift staff check for updates (i.e. notes on message board, etc.) review logs since last scheduled shift you worked Provide immediate follow up with all parties for incidents by conducting and documenting interviews. Notify the police for situations requiring their assistance (i.e. illegal drug activity on campus, incident involving a weapon, etc.). Assist with parking recordkeeping and ticket processing as directed. Assist with processing room reservations for the student center as directed. Assist with processing AU Mail Center mailings as directed. Maintain a safe, clean and organized work environment. Perform general housekeeping in the office (i.e. vacuuming, dusting, etc.). Perform all computer functions (i.e. card access, emergency notification, etc. as directed. Monitor security cameras. Any other task as directed by supervisor(s). Physical Demands Must be able to function effectively in stressful situations (i.e. situations involving conflict, medical emergencies, fire alarms, crowd control, etc.) Must be able to work in a noisy office environment and monitor scanners and radio traffic Must be able to assist customers walking up to the service window Required Qualifications High School or GED Maintain satisfactory attendance and punctuality Be able to use departmental radios, phones and computers Possess basic computer skills Possess writing skills to document incidents (create reports and log entries) Successfully satisfy all standard prescribed pre-employment screening Must be an effective communicator (i.e proper phone and radio etiquette) Must be able to respond to all types of emergency and routine service calls Must be able to learn basic computer functions and using a computer, document departmental communications Must be able to handle several tasks at once (multitasking) in a positive and effective manner Carry out duties with high levels of professionalism Preferred Qualifications College degree
    $37k-44k yearly est. 60d+ ago
  • Service Dispatcher

    Stack Heating & Cooling LLC

    Receiver dispatcher job in Avon, OH

    Job Description Service Dispatcher Stack Heating, Cooling, Plumbing, and Electrical is a family owned business proudly serving the Cleveland area for over 48 years. We consider our technicians to be more than just employees; they are integral members of our family. We deeply value their expertise, dedication, and alignment with our vision. Ensuring our team is always on top of industry trends, our facility includes a state-of-the-art, hands-on training room equipped with the latest technology. With this, we take pride in being the trusted specialists for home comfort and continue to be a friendly presence in our community. Are you a detail-oriented, organized individual with a passion for keeping things running smoothly? We are looking for a motivated HVAC Service Dispatcher to be the heart of our operations. As the first point of contact for our customers and technicians, you'll play a key role in ensuring seamless service delivery and customer satisfaction. If you thrive in a fast-paced environment, have strong communication skills, and are ready to help our team operate at its best, we want to hear from you! What do we bring to the table? Comprehensive Benefits Package: Medical and Dental coverage (75% covered for employee, 50% covered for dependents) Long Term Disability insurance (100% covered by employer) Paid vacation, holidays and time off Your BIRTHDAY is a PAID a holiday! Paid leave for Bereavement and Jury Duty 401(k) with 4% company match Optional supplemental insurance Career Advancement: We're committed to your professional growth and career development Join a Trusted Team: Be part of a company with a strong reputation and loyal customer base Team Spirit: Enjoy events and team-building activities designed to foster camaraderie and fun! Company sponsored outings Breakfast snacks in the winter Hot Dog Fridays in the summer Primary Job Function: Maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees, and company customers, including keeping customers apprised of company schedules and requested lead times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians. Required Qualifications: 2 years administrative, process or project management experience, preferably in the HVAC or similar trade industry Able to communicate clearly in English both verbally and in writing Proficient in Word, Excel, and Outlook Geographical knowledge of service area or map reading skills Prior dispatching experience in HVAC, plumbing, electrical, or pool trades Experience using a dispatching software such as Service Titan Well organized and ability to work independently Professional phone presence and strong interpersonal skills Creative thinker with an energetic personality
    $32k-41k yearly est. 4d ago

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