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Receptionist/administrator support skills for your resume and career

Updated January 8, 2025
4 min read
Receptionist/administrator support example skills
Below we've compiled a list of the most critical receptionist/administrator support skills. We ranked the top skills for receptionist/administrator supports based on the percentage of resumes they appeared on. For example, 11.6% of receptionist/administrator support resumes contained data entry as a skill. Continue reading to find out what skills a receptionist/administrator support needs to be successful in the workplace.

15 receptionist/administrator support skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how receptionist/administrator supports use data entry:
  • Assisted Secretary/ Copies/ Data Entry/ Attendance/Assisted Registrar/Forms/Phones
  • Answered/routed all incoming calls to the correct destination/data entry of cancellations and renewals using MicroSoft Office '00/scanning of same material.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how receptionist/administrator supports use customer service:
  • Work with outside visitor sponsors/coordinators to prepare visitor badges and other actions as required to provide superior customer service.
  • Provided excellent customer service to potential customers by building rapport and building company awareness.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how receptionist/administrator supports use phone calls:
  • Operate telephone communications equipment; answer all incoming telephone calls to Southeast Regional Headquarters.
  • Received and directed phone calls appropriately.

4. Front Desk

Here's how receptionist/administrator supports use front desk:
  • Provided front desk reception and administrative support while working various contract assignments.
  • Developed front desk Receptionist instruction manual.

5. Inbound Calls

Here's how receptionist/administrator supports use inbound calls:
  • Input all calls into Beacon system to ensure proper tracking of inbound calls for statistical purposes.
  • Greet and direct clients, answer and direct inbound calls, and assist with coordinating meetings.

6. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how receptionist/administrator supports use scheduling appointments:
  • Operate telephone switchboard, screens and forward calls, providing information, taking messages and scheduling appointments.
  • Answered all phone lines, screening calls, providing information, and scheduling appointments.

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7. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how receptionist/administrator supports use clerical support:
  • Monitored quality and handled multiple administrative and routine clerical support functions as assigned.
  • Provide comprehensive secretarial and clerical support to staff and management.

8. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how receptionist/administrator supports use telephone calls:
  • Organized and coordinated staff meetings, arrange teleconference calls, and evaluated importance of incoming telephone calls for office management.
  • Received and screened visitors and telephone calls, providing factual information which often required interpretation of policies and procedures.

9. Multi-Line Phone System

Here's how receptionist/administrator supports use multi-line phone system:
  • Delivered distinctive administrative support by greeting and announcing visitors, receiving packages, and operating a multi-line phone system.
  • Handled a multi-line phone system, greeted patients and provided information, set appointments, and collected payments.

10. Telephone Switchboard

Here's how receptionist/administrator supports use telephone switchboard:
  • Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages.
  • Operated the multi-lines telephone switchboard and routed calls to the appropriate individuals.

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how receptionist/administrator supports use payroll:
  • Provide administrative services for the Executive Administrator, Human Resource Administrator and Payroll Administrators.
  • Managed a bi-weekly Payroll, ensuring accuracy and timeliness.

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how receptionist/administrator supports use direct calls:
  • Answer, field and direct calls in a high volume environment utilizing cutting edge technology (VoIP).
  • Direct calls to person requested by caller or that person's designate.

13. Office Equipment

Here's how receptionist/administrator supports use office equipment:
  • Coordinated corporate office supplies and oversaw maintenance of office equipment.
  • Operated office equipment and efficiently completed general office work.

14. Purchase Orders

Here's how receptionist/administrator supports use purchase orders:
  • Filed and entered all purchase orders and maintained an alphabetical and numerical filing system.
  • Processed all incoming mail and packages, including recording all checks and distributing purchase orders to all outside sales representatives.

15. Greeting Visitors

Here's how receptionist/administrator supports use greeting visitors:
  • Handled all incoming calls, greeting visitors and provided various tasks as needed such as invoicing, Accounts Receivable and promotional mailings
  • Managed receptionist area including greeting visitors and responding to telephone, faxes and emails promptly.
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List of receptionist/administrator support skills to add to your resume

Receptionist/administrator support skills

The most important skills for a receptionist/administrator support resume and required skills for a receptionist/administrator support to have include:

  • Data Entry
  • Customer Service
  • Phone Calls
  • Front Desk
  • Inbound Calls
  • Scheduling Appointments
  • Clerical Support
  • Telephone Calls
  • Multi-Line Phone System
  • Telephone Switchboard
  • Payroll
  • Direct Calls
  • Office Equipment
  • Purchase Orders
  • Greeting Visitors
  • HR
  • Transferring Calls
  • Travel Arrangements
  • Event Planning
  • Fax Machines
  • Multi-Line Telephone System
  • PowerPoint
  • Expense Reports
  • Route Calls
  • Word Processing
  • Collating
  • Conference Room
  • Administrative Support Tasks
  • Office Machines
  • Bank Deposits
  • Conference Calls
  • FedEx
  • Computer System
  • USPS
  • Accounts Receivables
  • Multi-Line Switchboard
  • Office Operations
  • Background Checks
  • HIPAA
  • Pc Support
  • QuickBooks
  • Greeting Clients
  • Tax Returns
  • Customer Issues
  • Postage Meter

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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