What does a receptionist/administrator support do?

A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.

While similarities exist, there are also some differences between receptionist/administrator supports and support clerk. For instance, receptionist/administrator support responsibilities require skills such as "phone calls," "telephone switchboard," "payroll," and "direct calls." Whereas a support clerk is skilled in "patients," "medical terminology," "patient care," and "inventory control." This is part of what separates the two careers.

A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.

Each career also uses different skills, according to real receptionist/administrator support resumes. While receptionist/administrator support responsibilities can utilize skills like "phone calls," "scheduling appointments," "clerical support," and "telephone calls," supports use skills like "cash management," "customer satisfaction," "inventory control," and "ladders."

An administrative receptionist is responsible for performing administrative tasks, handling visitors' inquiries and concerns, verifying appointments, and leading them to the appropriate personnel and department, as well as handling and routing calls. Administrative receptionists also keep records of the staff meeting and executive conference, including company and promotional events. They receive packages and mail, sort documents, manage office supply inventories, create incident reports, and report suspicious guests within the premises. An administrative receptionist must have excellent communication and customer service skills, especially on resolving and escalating complaints.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from receptionist/administrator support resumes include skills like "phone calls," "payroll," "office equipment," and "purchase orders," whereas a switchboard operator, receptionist is more likely to list skills in "emergency calls," "administrative tasks," "clerical tasks," and "visitor badges. "

Even though a few skill sets overlap between receptionist/administrator supports and administrative receptionists, there are some differences that are important to note. For one, a receptionist/administrator support might have more use for skills like "scheduling appointments," "purchase orders," "event planning," and "route calls." Meanwhile, some responsibilities of administrative receptionists require skills like "patients," "appointment scheduling," "administrative tasks," and "meeting rooms. "