Maintenance Office Assistant
Receptionist job in Toledo, OH
$17.94/hour
Job Status/Type: Full-time, year-round
Entry to Mid-Level
Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.
The Maintenance Office Assistant will perform receptionist duties including greeting and receiving visitors and directing them to the proper individual and/or department, and answer, screen and transfer/dispatch calls to the appropriate personnel. This position will operate two way base radio for communication to maintenance trades and supervision, provide clerical support including but not limited to: execution of documents in DocuSign, scanning, filing, date entry, creating spreadsheets, sorting and distributing mail, and monitor and maintain all associates' timekeeping, attendance tracking and entry of schedules. Additional duties include entering purchase order requests in the JD Edwards accounting system and processing packing lists and invoices as well as the distribution of open invoices.
Responsibilities:
Benefits:
3 weeks paid vacation (6 sick days, 8 paid holidays)
Several medical coverage options to fit your needs best
401K match
FREE entry to ALL our parks and water parks!
Perks:
Complimentary tickets for friends and family
Discounts on food and park merchandise
Full-time and part-time employee events and gatherings
Maintain, research, distribute and track all open invoices sent through the OnBase system.
Process receipts and invoices in JD Edwards, Smartsheet and OnBase on a daily basis.
Provide trouble shooting assistance with receiving issues regarding invoices not clearing in OnBase.
Create and distribute monthly spreadsheet of Open Purchase orders to Leaders.
Timekeeping: Review and correct all departmental labor time-clock entries in Kronos on a daily basis. Obtain all required documentations of approval for any time edit corrections.
Update and maintain all maintenance division schedules. Maintain and track associates' attendance via hard cards, spreadsheet and Kronos. Work with Manager on any discrepancies. Greet and receive all visitors and direct them to the proper individual and/or department.
Answer, screen and dispatch calls to the appropriate personnel while maintaining the daily call logs/work lists for all trades.
Provide clerical support including but not limited to: execution of documents in DocuSign, scanning, filing, typing divisional correspondence, creating spreadsheets, sorting and distributing mail and coordinating events.
Assist with organization and distribution of employee incentives.
Labor Distribution: Data entry of all work records on a daily basis.
Qualifications:
High school graduate or GED.
Knowledge of office practices, computer literacy, data entry skills; proficient in keyboarding 50-55 wpm.
Smartsheet, Microsoft Office and Windows based operating systems.
Organization, multi-tasking and communication skills.
Experience with JD Edwards, Kronos, OnBase, Smartsheet and Docusign
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Auto-ApplyVeterinary Receptionist
Receptionist job in Ferndale, MI
Metropolitan Veterinary Center has an opportunity for a Veterinary Receptionist to join our team! We are a growing clinic looking to add a full time Customer Service Representative to our team. Shift Details: This is a Full-Time positon (30+ hours a week) We are open Mon-Fri from 9am-7pm and on Saturdays from 9am-5pm. This position would include working every other Saturday.
Compensation: $18.00/hr
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Competitive compensation and benefits package, including medical, dental, and vision coverage.
401K plan with company match
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
* Maintain and uphold the Core Values and Mission Statement of MPH.
* Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
* Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
* Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
* Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
* Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
* Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
* Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
* Verify the eligibility of clients with charge accounts.
* Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
* Fill prescriptions refill forms and provide routine administrations instructions to clients.
* Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications
Required Knowledge, Skills and Abilities:
* Demonstrated commitment to MPH core values.
* Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
* Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
* Must have excellent spelling and grammar.
* Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
* Ability to display tact and respect with clients and team members, even when busy or hectic.
* Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
* Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyFront Desk Receptionist
Receptionist job in Grosse Pointe, MI
Salary:
The Front Desk Receptionist establishes a warm and welcome atmosphere for our Members and their guests. The primary goal of this position is to provide an outstanding customer experience and support to all Members and guests with a presentable, friendly and outstanding people skill set.
Essential Job Duties:
Ensuring the Membership and their guests have an exceptional experience every time
Achieving maximum satisfaction and overall success through the control of quality of service
Implementation and enforcement of all Club rules for members, guests and staff
Creating reservations for all areas including events, dining, bridge events, racquet sports and overnight suites
Coordinating room status updates by notifying Housekeeping or Maintenance of all information regarding check-outs, special requests, guestroom maintenance, etc.
Follow procedures for issuing and closing safe deposit boxes used by members and guests
Posting and filing all charges to Members accounts accurately
Process mail, packages and messages
Participating in overall Club maintenance and cleanliness; familiar with all safety and emergency procedures
Facilitating switchboard and incoming calls
Other tasks and assignments may be assigned outside of this job description
Minimum Skills & Qualifications:
Effective communication skills, verbal and written
High school diploma, GED equivalent or higher required
Ability to operate electronic reservation system, Microsoft Office
Receptionist experience in Clubhouse operations or similar job role experience preferred
Must be legally authorized to work in the United States
Ability to work days, evenings, weekends and Holidays
Provided Amenities:
Health Dental, and Vision Insurance
Life Insurance (Company Provided)
Disability Insurance (Company Provided)
401(k) program
Paid Time Off
Holiday Bonus potential
Paid Continuing Education
Complimentary daily meal provided during working hours
Weekly pay
Employee golf privileges on select days throughout the year
Discounted merchandise in Pro Shop
Front Desk Receptionist
Receptionist job in Dearborn, MI
Job DescriptionDescription:
Job Opportunity: Front Desk Receptionist - Multi-Specialty Surgical Practice (Gastroenterology, General Surgery, Colorectal Surgery, Bariatric Surgery, Minimally Invasive Surgery)
We are excited to announce that our multi-specialty surgical practice is expanding! We've recently opened a new location in Garden City and are looking for friendly, dedicated receptionists to join our team. As a receptionist, you will play a key role in providing exceptional patient service. You'll be responsible for checking patients in and out during clinic days and assisting with various office related tasks on non-clinic days. We have part time and full time availability! You'll be the first point of contact for patients, helping to ensure their experience is smooth and positive.
Job Details:
Schedule:
Hours: Monday through Friday, 8:30 am - 5:00 pm (closed weekends and holidays)
Clinic Days: Mondays and Thursdays (must be available)
Non-Clinic Days: Assist with office-related tasks
Part-Time: 16-39 hours per week (must be available on clinic days, at least 2 days per week)
Full-Time: 40 hours per week
Location:
Dearborn & Garden City offices. One-on-one training will be conducted at our main central office located in Saint Clair Shores.
Main Responsibilities include but not limited to:
Check in and out patients on our clinic days ( Typically Mondays and Thursdays at this time).
Assist the doctors and residents in the rooms if needed.
Make sure exam rooms remain clean and sanitized throughout the day.
Answer multi-line telephone in a courteous and timely manner
Schedule, cancel and reschedule appointments for routine office visits.
Obtain necessary medical records and documents prior to office visits thru Epic and Cerner.
Verify insurance coverage and benefits for appointments made to make sure services are covered for the dates of service
Obtain e-referrals and prior authorizations prior to upcoming visits that are required for office appointments, in-office procedures, and medications
Create schedules for upcoming clinic days
To be involved in any assigned ongoing projects in the future.
Job Type: Available Part time or Full-time
Pay: starting at $17.00 per hour
Full Time Benefits: Paid holidays, Paid time off and sick time, Health, Dental, Vision insurance
Requirements:
Education:
High school or equivalent (Required)
Experience:
Insurance Verification: 1 year (Preferred)
Customer service: 1 year (Required)
Medical terminology: 1 year (Required)
Computer skills: 1 year (Required)
Language:
Arabic (Preferred)
Ability to Train at Main location:
Saint Clair Shores, MI 48081: Relocate before starting work (Required)
Work Location: In person
Veterinary Receptionist - Dearborn, MI
Receptionist job in Dearborn, MI
Who we are
Dearborn Family Pet Care is Hiring a Veterinary Receptionist!
Details
Role: Veterinary Receptionist
Status: Full-time
Salary: Negotiable and based on experience
Schedule: 30-35 hours per week, every other Sat 8am-1pm required. No Holidays, No Sundays
Does your cat have his own Instagram account? Do you fight your dogs for the covers all night long? Do you live and breathe by your pet's feeding schedule for fear of retribution? If your pets are running your life, then Dearborn Family Pet Care may be the place for you! Dearborn Family Pet Care is on the hunt for an experienced veterinary receptionist to add to its fantastic team. At Dearborn Family Pet Care, we take work-life balance and employee well-being seriously. Ever wonder what it would be like to work in the vet field and still have a life? The team at Dearborn Family Pet Care knows all about it!
We are a 3 doctor state of the art veterinary facility that is the only AAHA accredited (American Animal Hospital Association *************************************************************** ) practice in the area. We pride ourselves with providing the best medical care to our patients, the highest level of customer service to our clients and the most rewarding and supportive work environment for our team! Our hours reflect our belief in the importance of self-care, and we offer awesome benefits to support a healthy and positive work environment, including Financial Benefits:
Financial Benefits
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Wellness Benefits
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program
Duties include:
Greet clients and manage check-ins and check-outs with professionalism and warmth
Answer and direct multi-line phone calls, schedule appointments, and relay messages
Process payments and maintain accurate client and patient records
Communicate effectively with clients about services, policies, and pet care instructions
Support daily clinic operations by assisting with filing, invoicing, and light cleaning
Our team members should be ready to:
Let your passion for pets and veterinary care shine every day.
Enjoy yourself. If you're not having fun, you're doing it wrong.
Ask for help and offer help to others.
Grow as a professional and encourage the growth of others.
Be positive! Because with the right cattitude, anything is pawsible
Be empathetic to our clients, your team members, and yourself
Celebrate birthdays and other life events because they're important.
What we're willing to give in return:
Flexibility with scheduling to ensure a healthy work-life balance
A clinic culture that celebrates your unique awesomeness!
Occasional coffee runs, smoothies, and meals on us
Lunch breaks and monthly full staff meeting where your voice matters along with a breakroom stocked coffee and tea
No nights, weekends, on-call shifts, or major holidays
Mentoring and support as you grow and advance your career - The more you know, the better off we all are! Join our team!
Join Our Team!
Think you're the veterinary receptionicst we're looking for? Apply today!
Diversity, equity, and inclusion are core values at Dearborn Family Pet Care and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Auto-ApplyTelephone Operator 2 - 499926
Receptionist job in Toledo, OH
Title: Telephone Operator 2
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 2
Start Time: 3PM End Time: 11PM
Posted Salary: 16.81
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.
Minimum Qualifications:
High school diploma or GED required.
Understanding of medical terminology strongly preferred.
Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner.
Experience with MS Office Applications and Star.
One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred.
Willingness to comply fully with all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM.
Knowledge of commonly-used training concepts, practices, and procedures required.
Maintain a positive and professional demeanor at all times.
Flexibility to attend seminars and other educational training forums at other locations.
Communication and other required skills:
Communicate effectively both verbally and in writing.
Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer service training program within six months of hire.
Computer keyboard & data entry experience.
Ability to handle sensitive inquiries and contacts.
Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center.
Ability to deal with stressful emergency situations.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Front Bar Receptionist
Receptionist job in Ann Arbor, MI
About FACE FOUNDRIÉ:
FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.
FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We've been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 56 locations open and is continuing to expand nationwide.
FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.
Job Description:
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Responsible for maintaining an organized schedule.
Demonstrate, sell, recommend FACE FOUNDRIÉ products.
Work with the manager to notify when supplies of any kind are low to ensure we have all items on hand.
Assist in all in store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory product training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services; ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Sales and Marketing Experience
Preferred Salon Experience
Job Type: Part Time, Full Time
Education: Highschool, or equivalent
Front Desk (Dog Daycare)
Receptionist job in Detroit, MI
Canine to Five is currently seeking a front desk representative/customer service associate for our busy midtown Detroit location!
Our ideal candidate is a people person, thrives in a fast-paced, detail-oriented environment, makes it a personal mission to beat a sales goal, remembers a face, all while making sure that each of our customers needs are met. It's a given that they must also love dogs, but who doesn't?!!
WE HAVE PERKS!
Health, Vision and Dental
Paid Time Off
Customer Tips
Profit Sharing Bonus
Benefits for full-time employees
Paid Breaks
Community Discounts
Growth Opportunities
Responsibilities:
Answer phones and respond to customer inquiries and issues
Relay information to our clients about their dog's stay including behavior, habits and facility activities
Create and sustain professional long term relationships with customers
Ensure all customers have a positive interaction (i.e. 10-4 rule)
Handle customer concerns in a proactive and professional manner
Overall, create and maintain a friendly and positive atmosphere
Meet assigned Daily/Weekly/Monthly Sales Goals
Requirements :
Loves dogs and is very comfortable handling dogs of all sizes.
Ability to meet and exceed a sales goal regularly
Excellent verbal and written communication
Team-oriented, Positive, Can-Do Attitude
Familiar with Gmail, Google Drive and Google Calendar
Outgoing personality with a customer-centric mindset
Proven success and comfort with managing multiple priorities
Ability to plan, negotiate, and problem solve
Adaptable to unexpected situations and problems
Two or more years of relevant Customer Service/Sales experience
Attention to detail
Morning and weekend availability
Availability to work a minimum of 3-5 shifts per week, mornings and weekends
Schedule:
Varying shifts between 6:30am-8:00pm Monday-Friday
Rotating weekends and holidays
Shorter Sunday shifts: 8-11:00am, 5-8:00pm
Compensation:
$12.50/hour + Tips after 60 days
Profit Sharing Bonuses
COVID-19 considerations: Learn more about what we are doing to keep our team safe. *****************************************************************************
Auto-ApplyMedical Front Desk - Receptionist
Receptionist job in Macomb, MI
Family practice center with three locations providing cutting edge medicine with a personal touch to patients of all ages. Our Beaumont doctors check, test, monitor, vaccinate, x-ray, prevent, screen, manage, diagnose and treat you like family.
Job Description
Summary
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding services provided at the office and location of departments, offices, and employees within the organization. Perform administrative duties using specific knowledge of medical terminology and practice, clinic, or laboratory procedures. Schedule and register patients for visits, verify insurance, check out patients and collect co-pays.
Job Duties
Operate telephone switchboard to answer, screen, or forward calls, providing information or taking messages.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with patient information, or other documents.
File and maintain patient records and adhere to patient confidentiality policy.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Receive payment and record receipts for services.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Receive and route messages or documents, such as laboratory results or prescription refills to appropriate staff.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Qualifications
High School Graduate or GED
1 year front desk experience in a medical environment preferred
Basic knowledge of medical terminology
Demonstrated computer skills for documenting patient care in an electronic medical record
ICD-9 CM Knowledge a plus
Ability to communicate effectively in person, on the telephone, and in writing
Ability to work independently and as a team
Ability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages
Additional Information
Must be flexible with schedule and able to work Saturdays. May have to work at multiple locationsl within the Sterling Heights, Shelby Township area.
Front Desk Receptionist (Ypsilanti)
Receptionist job in Ypsilanti, MI
Job Description
The Role: KOS Services Inc. / Dental Dreams LLC in Ypsilanti, MI is now hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent service to our patients. The ideal candidate will have great customer service skills with a passion for helping others. Bilingual - Spanish proficiency is a plus!
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Life insurance, Pet insurance, and more
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Bilingual - Spanish (preferred)
Excellent Customer Service experience
Dentrix and/or Eaglesoft experience (preferred)
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Telephone Operator 2
Receptionist job in Toledo, OH
Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Shift: 2 Start Time: 3PM End Time: 11PM Posted Salary: 16.81 Float: True Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.
Minimum Qualifications:
High school diploma or GED required.
Understanding of medical terminology strongly preferred.
Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner.
Experience with MS Office Applications and Star.
One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred.
Willingness to comply fully with all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM.
Knowledge of commonly-used training concepts, practices, and procedures required.
Maintain a positive and professional demeanor at all times.
Flexibility to attend seminars and other educational training forums at other locations.
Communication and other required skills:
Communicate effectively both verbally and in writing.
Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer service training program within six months of hire.
Computer keyboard & data entry experience.
Ability to handle sensitive inquiries and contacts.
Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center.
Ability to deal with stressful emergency situations.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Advertised: 01 Oct 2025 Eastern Daylight Time
Applications close:
Front Desk
Receptionist job in Rochester, MI
We are currently looking for someone to work 15 hours a week. These shifts would include two night shifts during the week and one weekend afternoon of your choosing! The Front Desk employee is the face of the club; you are the person a member sees when he or she first walks
into the club. It is important that this person has a positive, upbeat personality with great communication ability. The Front Desk employee wears many hats and should be able to multi task between answering phone calls, making a Retro Smoothies and assisting customers. Ideal candidates for the Front Desk position will possess the following:
A positive upbeat personality.
Effective ability to communicate with customers, coworkers and managers.
The ability to multitask.
Customer service oriented.
Punctual, responsible and detail oriented.
CPR/AED training preferred.
Prior experience in a retail setting is preferred.
Responsibilities of the Front Desk include but not limited to:
Greeting and checking in members as they come in.
Resolving customer issues in an effective manner.
Membership sales and retention.
Following up with prospects.
Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
Ensuring a safe and clean health club environment for members and staff.
Opening and closing the facility if scheduled.
Following company policies and procedures.
All Front Desk employees are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. Front Desk staff should be well groomed and neat.
Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time. Employees should not count money until all members have left the facility and the doors are locked.
Compensation: Start at $10.00/hour with increase after 90-day review
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit ******************** or *************************
Auto-ApplyVeterinary Receptionist
Receptionist job in Birmingham, MI
Gasow Veterinary Hospital has an exciting opportunity for a Veterinary Receptionist to join our team! Shift Details: This is a part-time position (under 30 hours per week). Candidates must be available to work weekends and nights (required).
Compensation: $16.00 - $18.00/hour (based on experience)
What We're Looking For:
Exceptional phone etiquette
Strong multi-tasking abilities
Efficiency with a keen attention to detail
Proficient computer skills
Team-oriented mindset
Ability to thrive under pressure
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
* Maintain and uphold the Core Values and Mission Statement of MPH.
* Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
* Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
* Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
* Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
* Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
* Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
* Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
* Verify the eligibility of clients with charge accounts.
* Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
* Fill prescriptions refill forms and provide routine administrations instructions to clients.
* Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications
Required Knowledge, Skills and Abilities:
* Demonstrated commitment to MPH core values.
* Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
* Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
* Must have excellent spelling and grammar.
* Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
* Ability to display tact and respect with clients and team members, even when busy or hectic.
* Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
* Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyTelephone Operator 2 - 499449
Receptionist job in Toledo, OH
Title: Telephone Operator 2
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 1
Start Time: 3AM End Time: 11AM
Posted Salary: Starting hourly wage is $16.81, with regularly scheduled increases
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.
Minimum Qualifications:
High school diploma or GED required.
Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner.
Experience with MS Office Applications and Star.
Willingness to comply fully with all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM.
Knowledge of commonly-used training concepts, practices, and procedures required.
Maintain a positive and professional demeanor at all times.
Flexibility to attend seminars and other educational training forums at other locations.
Communication and other required skills:
Communicate effectively both verbally and in writing.
Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer service training program within six months of hire.
Computer keyboard & data entry experience.
Ability to handle sensitive inquiries and contacts.
Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center.
Ability to deal with stressful emergency situations.
Preferred Qualifications:
Understanding of medical terminology strongly preferred.
One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system. Intellidesk or other call center software applications preferred.
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Front Bar Receptionist
Receptionist job in Ann Arbor, MI
About FACE FOUNDRIÉ:
FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.
FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We've been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 56 locations open and is continuing to expand nationwide.
FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.
Job Description:
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Responsible for maintaining an organized schedule.
Demonstrate, sell, recommend FACE FOUNDRIÉ products.
Work with the manager to notify when supplies of any kind are low to ensure we have all items on hand.
Assist in all in store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory product training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services; ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Sales and Marketing Experience
Preferred Salon Experience
Job Type: Part Time, Full Time
Education: Highschool, or equivalent
Front Desk Receptionist (Ypsilanti)
Receptionist job in Ypsilanti, MI
The Role: KOS Services Inc. / Dental Dreams LLC in Ypsilanti, MI is now hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent service to our patients. The ideal candidate will have great customer service skills with a passion for helping others. Bilingual - Spanish proficiency is a plus!
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Life insurance, Pet insurance, and more
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Bilingual - Spanish (preferred)
Excellent Customer Service experience
Dentrix and/or Eaglesoft experience (preferred)
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Auto-ApplyVeterinary Receptionist
Receptionist job in Commerce, MI
Who we are VetSelect Animal Hospital is Hiring a Veterinary Receptionist! Details * Role: Veterinary Receptionist * Status: Full-time * Salary: Negotiable and based on experience * Hospital Hours: Monday through Friday, 8 am - 6 pm. Saturdays 8 am - 1 pm.
Are you looking for a practice that prides itself on providing outstanding patient care and exceptional client service? Do you enjoy a work-life balance that includes those previously elusive things like predictable schedules and actual lunch breaks? If so, VetSelect Animal Hospital of Commerce Township would love to hear from you!
Why You Will Love it Here
* Team-first culture that's supportive, fun, and big on growth
* Mentorship, continuing education, and real career pathway
* Flexibility that supports real work-life balance
* A clinic culture that celebrates your unique awesomeness
* Mentoring, growth, and frequent "thanks" - plus coffee runs, ice-cream breaks, and lunch on us
Benefits You Can't Beat
Financial Benefits
* A flexible approach to compensation that will reflect your skillset and future performance
* 401(k) matching & Roth Retirement Savings Plan
* Flexible Spending Account (full-time only)
* 529 Savings Plan
* Tuition Support Program (full-time only)
* Referral bonus program
Wellness Benefits
* Health Insurance, including medical, dental, and vision (full-time only)
* Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
* All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
* Sick Time / Paid Time Off
* Free/discounted lab work for all employee pets
* Pet discounts on services and products
* Pet food discount program
Workplace Benefits
* Quarterly Team Rewards Bonus Program
* Professional development opportunities
* Continuing education allowance
* Uniform allowance
Lifestyle Benefits
* Six paid holidays (full-time only)
* Employee Assistance Program
* Employee discount program
Join Our Team!
Come join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners!
Diversity, equity, inclusion, and belonging are core values at VetSelect Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Auto-ApplyTelephone Operator 2 - 499926
Receptionist job in Toledo, OH
Title: Telephone Operator 2
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 2
Start Time: 3PM End Time: 11PM
Posted Salary: 16.81
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.
Minimum Qualifications:
High school diploma or GED required.
Understanding of medical terminology strongly preferred.
Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner.
Experience with MS Office Applications and Star.
One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred.
Willingness to comply fully with all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM.
Knowledge of commonly-used training concepts, practices, and procedures required.
Maintain a positive and professional demeanor at all times.
Flexibility to attend seminars and other educational training forums at other locations.
Communication and other required skills:
Communicate effectively both verbally and in writing.
Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer service training program within six months of hire.
Computer keyboard & data entry experience.
Ability to handle sensitive inquiries and contacts.
Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center.
Ability to deal with stressful emergency situations.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Front Desk Receptionist (Eastpointe, MI)
Receptionist job in Eastpointe, MI
Job DescriptionThe Role: Dental Dreams LLC in Eastpointe, MI is hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
Who Are We: Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
FREE dental treatment at our locations
PTO
401K
Life Insurance, Pet Insurance and more
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Customer Service experience
Healthcare Experience
Dentrix and/or Eaglesoft (preferred)
Bilingual - Spanish (preferred)
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Telephone Operator 2 - 499800
Receptionist job in Toledo, OH
Title: Telephone Operator 2
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 2
Start Time: 7PM End Time: 3AM
Posted Salary: 16.81
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.
Minimum Qualifications:
High school diploma or GED required.
Understanding of medical terminology strongly preferred.
Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner.
Experience with MS Office Applications and Star.
One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred.
Willingness to comply fully with all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM.
Knowledge of commonly-used training concepts, practices, and procedures required.
Maintain a positive and professional demeanor at all times.
Flexibility to attend seminars and other educational training forums at other locations.
Communication and other required skills:
Communicate effectively both verbally and in writing.
Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer service training program within six months of hire.
Computer keyboard & data entry experience.
Ability to handle sensitive inquiries and contacts.
Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center.
Ability to deal with stressful emergency situations.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.