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Become A Receptionist/Billing Clerk

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Working As A Receptionist/Billing Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $32,899

    Average Salary

What Does A Receptionist/Billing Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Receptionist/Billing Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Average Length of Employment
Schedule Clerk 3.2 years
Clerical Associate 3.1 years
Insurance Clerk 3.1 years
Lead Receptionist 2.8 years
Front Office Clerk 2.2 years
Billing Assistant 2.1 years
Receptionist 1.9 years
Top Careers Before Receptionist/Billing Clerk
Receptionist 16.2%
Cashier 11.0%
Teller 4.9%
Clerk 4.5%
Secretary 3.5%
Manager 2.1%
Internship 2.0%
Top Careers After Receptionist/Billing Clerk
Receptionist 13.3%
Cashier 6.9%
Teller 4.0%
Clerk 3.4%
Secretary 2.9%
Internship 1.9%

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Receptionist/Billing Clerk Demographics

Gender

Female

90.6%

Male

7.8%

Unknown

1.7%
Ethnicity

White

57.6%

Hispanic or Latino

22.3%

Black or African American

10.8%

Asian

6.0%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

77.4%

French

4.8%

Russian

2.9%

Italian

2.4%

German

1.4%

Arabic

1.4%

Hmong

1.0%

Armenian

1.0%

Filipino

1.0%

Carrier

1.0%

Tagalog

1.0%

Cantonese

1.0%

Swedish

0.5%

Vietnamese

0.5%

Romanian

0.5%

Mandarin

0.5%

Hindi

0.5%

Yoruba

0.5%

Lithuanian

0.5%

Thai

0.5%
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Receptionist/Billing Clerk Education

Schools

University of Phoenix

21.3%

Kaplan University

6.6%

Delgado Community College

6.2%

South Texas College

5.2%

Liberty University

5.2%

Grand Canyon University

4.7%

Strayer University

4.3%

Essex County College

4.3%

Temple University

3.8%

Houston Community College

3.8%

American InterContinental University

3.8%

Union County College

3.8%

Middlesex County College

3.8%

Wayne State University

3.3%

Ultimate Medical Academy - Clearwater

3.3%

Community College of Philadelphia

3.3%

El Paso Community College

3.3%

Lamar University

3.3%

Rasmussen College

3.3%

Miami Dade College

3.3%
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Majors

Business

23.2%

Health Care Administration

15.8%

Accounting

7.5%

Medical Assisting Services

6.8%

Criminal Justice

5.3%

Nursing

5.1%

Psychology

4.8%

General Studies

4.6%

Education

3.4%

Legal Support Services

3.3%

Liberal Arts

2.7%

Secretarial And Administrative Science

2.5%

Management

2.3%

Nursing Assistants

2.1%

Medical Technician

2.1%

Cosmetology

1.8%

Human Development

1.8%

Biology

1.6%

English

1.6%

Human Resources Management

1.6%
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Degrees

Other

41.3%

Bachelors

21.4%

Associate

18.5%

Certificate

10.0%

Masters

4.1%

Diploma

3.4%

License

1.0%

Doctorate

0.2%
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Top Skills for A Receptionist/Billing Clerk

  1. Insurance Companies
  2. Scheduling Appointments
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Called insurance companies to verify eligibility, benefits and co-pays.
  • Obtained referral/client information from clientele to insure accuracy in owner returning call and scheduling appointments for bids.
  • Performed various administrative duties, including data entry and document preparation.
  • File and docket information Answer and transfer phone calls Use communication and thinking skills to asses a situation and solve it
  • Provided customer retention by providing high level customer service and offering alternatives to cancellation request.

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