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Become A Receptionist/Billing Clerk

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Working As A Receptionist/Billing Clerk

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

What Does A Receptionist/Billing Clerk Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Receptionist/Billing Clerk

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Receptionist/Billing Clerk Career Paths

Receptionist/Billing Clerk
Office Assistant Executive Assistant
Office Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Assistant Accounts Payable Clerk Accountant
Accounting Manager
7 Yearsyrs
Billing Specialist Accounts Receivable Specialist Accountant
Business Manager
6 Yearsyrs
Billing Specialist Specialist Team Leader
General Manager
6 Yearsyrs
Billing Specialist Specialist Consultant
Account Manager
5 Yearsyrs
Medical Assistant Office Administrator Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Medical Assistant Specialist Account Executive
Branch Manager
6 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Practice Manager
9 Yearsyrs
Clerk Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Clerk Administrator Office Manager
Property Manager
6 Yearsyrs
Clerk Administrator Manager
Co-Owner
6 Yearsyrs
Secretary Administrator Assistant Manager
Center Manager
6 Yearsyrs
Secretary Consultant Operations Manager
Site Manager
7 Yearsyrs
Secretary Consultant Case Manager
Patient Care Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Customer Service Manager
Administrative Manager
6 Yearsyrs
Certified Nursing Assistant Staffing Coordinator Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Certified Nursing Assistant Patient Service Representative Medical Coder
Billing Manager
7 Yearsyrs
Data Entry Clerk Legal Secretary Assistant Office Manager
Business Office Manager
7 Yearsyrs
Data Entry Clerk Account Representative Medical Coder
Billing Office Manager
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Insurance Clerk 3.3 years
Front Office Clerk 2.3 years
Billing Assistant 2.2 years
Receptionist 2.0 years
Top Careers Before Receptionist/Billing Clerk
Receptionist 17.6%
Cashier 13.9%
Clerk 4.2%
Secretary 3.9%
Internship 2.7%
Server 2.0%
Teller 1.9%
Top Careers After Receptionist/Billing Clerk
Receptionist 14.5%
Cashier 10.0%
Clerk 3.3%
Secretary 2.9%
Server 2.2%
Internship 1.9%
Assistant 1.7%

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Top Skills for A Receptionist/Billing Clerk

  1. Insurance Companies
  2. Data Entry
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Estimated line-by-line conversions for insurance companies, closed insurance tickets/customer pay tickets.
  • Performed various administrative duties, including data entry and document preparation.
  • Provided receptionist services and answered telephone calls.
  • Answered phone calls, handled inquiries, and performed office duties including copying, scanning, and filing all documents.
  • Performed excellent customer service by understanding specific customer needs and addressing such needs.

Receptionist/Billing Clerk Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 9,073 Receptionist/Billing Clerk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Receptionist/Billing Clerk Resume

View Resume Examples

Receptionist/Billing Clerk Demographics

Gender

Female

79.7%

Unknown

12.5%

Male

7.8%
Ethnicity

White

57.6%

Hispanic or Latino

22.2%

Black or African American

11.2%

Asian

5.7%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

79.4%

French

3.0%

Russian

2.4%

Italian

1.9%

Vietnamese

1.4%

Mandarin

1.4%

Cantonese

1.4%

Arabic

1.4%

Tagalog

1.1%

German

1.1%

Carrier

0.8%

Chinese

0.8%

Hmong

0.5%

Hindi

0.5%

Armenian

0.5%

Filipino

0.5%

Portuguese

0.5%

Japanese

0.5%

Polish

0.5%

Swedish

0.3%
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Receptionist/Billing Clerk Education

Schools

University of Phoenix

24.0%

Kaplan University

6.4%

Miami Dade College

5.7%

The Academy

4.9%

Everest Institute

4.7%

Houston Community College

4.5%

Ultimate Medical Academy - Clearwater

4.1%

Baker College

4.1%

Heald College - Central Administrative Office

4.1%

Monroe College

3.9%

Essex County College

3.7%

Strayer University

3.5%

Liberty University

3.5%

Ashford University

3.5%

Nassau Community College

3.5%

Community College of Philadelphia

3.3%

South Texas College

3.3%

Ross Medical Education Center

3.3%

Delgado Community College

3.1%

Wayne State University

3.1%
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Majors

Business

21.7%

Health Care Administration

17.5%

Medical Assisting Services

8.0%

Accounting

7.3%

Nursing

6.4%

Criminal Justice

4.7%

General Studies

4.7%

Psychology

4.5%

Liberal Arts

3.1%

Education

2.9%

Secretarial And Administrative Science

2.5%

Legal Support Services

2.5%

Management

2.1%

Insurance

2.0%

Cosmetology

1.9%

Biology

1.8%

Medical Technician

1.7%

Computer Science

1.7%

Nursing Assistants

1.6%

English

1.5%
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Degrees

Other

40.2%

Bachelors

20.9%

Associate

19.1%

Certificate

10.6%

Diploma

4.6%

Masters

3.4%

License

0.9%

Doctorate

0.3%
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