Receptionist/billing clerk job description

STATUS: FT/ Non-Exempt

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army In Phoenix is looking to fill a Receptionist/Clerk position at our Phoenix Family Services center. This person will have have good telephone & communication skills, general clerical & computer skills and be able to handle crisis/emergency situations with the ability to maintain a non-judgmental attitude. This position is benefit eligible and comes with vacation, sick, health, vision, life insurance, free kroc membership and more.

The Receptionist/Clerk will provide information to people in the community who seek our services. This person will be responsible for answering a multi-line phone system and properly routing calls. This position will provide general clerical assistance by, preparing and filing documents including application forms for economic assistance and TEFAP logs. The Receptionist/Clerk will maintain a stock and distribution of Food boxes and water and track supplies given put for monthly report. This person will assist with cooling stations during heat relief season.

QUALIFICATIONS:

+ High school diploma or GED required

+ Must have good telephone and communication skills

+ General clerical and computer skills required

+ Should be well organized and detail oriented

+ Must have the ability to handle crisis/emergency situations and the ability to maintain a non-judgmental attitude in working with clients

+ Possess clear understanding of importance of safety and confidentiality as it relates to the population served

+ Demonstrate the ability to relate positively and energetically with staff and clientele

+ Must possess, or be eligible to receive a class one or two fingerprint clearance card

+ Bilingual (English/Spanish) preferred

+ Employment contingent upon successful completion of a background check

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Full time days: Monday - Friday 7:30am - 4:30pm, alternating Saturdays 8:00am till 3:00pm

Full time evenings: Monday - Friday 12:00pm - 8:00pm, alternating Saturdays

Part time evenings: Monday - Friday 3:00om - 8:00pm, alternating Saturdays

What You Do

• Maintain confidentiality of company and customer information at all times
• Clear, friendly voice along with a professional demeanor
• Welcomes visitors by greeting them in person or on the phone in a friendly and professional manner.
• Answer incoming calls, transfer calls and/or take messages
• Collect the total retail charges from the customer in cash, check, or authorized charge account
• Provide the customer with the proper change and/or receipts
• Maintain and keep tidy customer areas
• Keep fresh complimentary snacks and beverages for customers when necessary
• Attending to customers that may be waiting

Who You Are

• People Person
• Outgoing personality
• 6 months of relevant work experience in customer service, receptionist/front desk, administrative role.
• Excellent communication skills
• Team Player
• Professional presentation

Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing “in-demand” vehicles, both new and pre-owned, for our customers who have come to expect a “Five Star customer service experience”.

With over 45 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.

At Open Road we know our employees, and their achievements, drive our culture and success.

Our Total Compensation Rewards Program includes:

BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance

BONUSES - Rewards achievement of specific business goals, in eligible positions

BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:

• Medical, Dental and Vision Plans
• Vacation Time
• Personal Time
• Short and Long Term Disability
• Life Insurance
• 401(k) Retirement Plan with employer match
• Manufacturer Certifications
• Leadership Training Programs
• Vehicle Purchase Discounts
• Wellness Initiatives
• Volunteer Time

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