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Receptionist/billing clerk skills for your resume and career

Updated January 8, 2025

4 min read

Receptionist/billing clerk example skills

Below we've compiled a list of the most critical receptionist/billing clerk skills. We ranked the top skills for receptionist/billing clerks based on the percentage of resumes they appeared on. For example, 25.2% of receptionist/billing clerk resumes contained patients as a skill. Continue reading to find out what skills a receptionist/billing clerk needs to be successful in the workplace.

15 receptionist/billing clerk skills for your resume and career

1. Patients

Here's how receptionist/billing clerks use patients:

Coordinated in-processing of all patients, to include accurate insurance information and payments were entered correctly into office computer system.
Apply payments from patients and insurance companies appropriately in Medical Manager.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how receptionist/billing clerks use data entry:

Performed data entry of claims, verified eligibility and entered provider information into computer.
Schedule appointments Patient data entry/filing Translator Billing claims Verifying insurances

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how receptionist/billing clerks use customer service:

Exercised customer service through strong communication skills and organization to both internal and external customers.
Provided excellent customer service by acknowledging all guests according to company's policy and requirements.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how receptionist/billing clerks use telephone calls:

Directed telephone calls to management for additional reservation support.
Handle incoming telephone calls and respond to information requests

5. Appointment Scheduling

Here's how receptionist/billing clerks use appointment scheduling:

Screened and routed patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
Maintained administrative calendar for travel and appointment scheduling.

6. Front Desk

Here's how receptionist/billing clerks use front desk:

Verify insurance benefits for upcoming appointments for front desk collections.
Manage front desk Enter electronic insurance claim submissions

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7. Patient Appointments

Here's how receptionist/billing clerks use patient appointments:

Coordinated patient appointments, updated patient demographic information, and assisted with insurance inquiries.
Processed patient dental claims through contacting insurance companies after patient appointments.

8. Office Equipment

Here's how receptionist/billing clerks use office equipment:

Completed insurance billing, Implement office management, Updated file information, and Utilized office equipment
Enter and retrieve information from computerized records; operate standard office equipment.

9. Medicaid

Here's how receptionist/billing clerks use medicaid:

Prepared billing to all insurances including Medicare and Medicaid by computer.
Confirm client medicaid eligibility and insurance eligibility for clients ADAP appointments.

10. Insurance Verification

Here's how receptionist/billing clerks use insurance verification:

Completed insurance verification approval process for all scheduled surgeries.
Maintain heavy call volume for appointments and insurance verification.

11. Insurance Forms

Here's how receptionist/billing clerks use insurance forms:

Prepare and maintain all patient charts and medical records, code, and process insurance forms.
Assisted patients in completing required forms related to the reported medical condition and required insurance forms.

12. Patient Charts

Here's how receptionist/billing clerks use patient charts:

Verified patient demographics and updated patient charts as needed to ensure accuracy.
Updated patient charts with insurance eligibility.

13. EMR

Here's how receptionist/billing clerks use emr:

Maintained medical records, which included, scanning documents into the EMR and prepare medical record requests.
Entered and updated patient information into electronics medical records (EMR) database, prepared chart paperwork.

14. Insurance Claims

Here's how receptionist/billing clerks use insurance claims:

Schedule patients for office visits & surgical procedures Billing/Submit Insurance Claims Sterilize instruments/Prepare patients for surgery
Verified insurance claims, calling on insurance companies for verification and processing billing authorizations.

15. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how receptionist/billing clerks use direct calls:

Maintain a professional telephone personality, direct calls to appropriate personnel.
Administer incoming calls and redirect calls accordingly.

5 Receptionist/Billing Clerk resume examples

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List of receptionist/billing clerk skills to add to your resume

The most important skills for a receptionist/billing clerk resume and required skills for a receptionist/billing clerk to have include:

Patients
Data Entry
Customer Service
Telephone Calls
Appointment Scheduling
Front Desk
Patient Appointments
Office Equipment
Medicaid
Insurance Verification
Insurance Forms
Patient Charts
EMR
Insurance Claims
Direct Calls
CPT
HIPAA

Computer System
Word Processing
Patient Accounts
Clerical Support
Multi-Line Phone System
Patient Demographics
Insurance Eligibility
Insurance Payments
Bank Deposits
Medical Billing
Patient Payments
Medical Charts
ICD-9
Hippa
Insurance Benefits
Fax Machines
EOB

Insurance Billing
Insurance Coverage
Patient Registration
Office Machines
Multi-Line Telephone System
PowerPoint
Patient Billing
Transferring Calls
Billing Issues
Telephone Switchboard
QuickBooks
A/R
Delinquent Accounts
Patient Statements
Medical Claims
FedEx

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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