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Receptionist/Customer Service Careers

A receptionist customer service position is ideal for people who enjoy the company of others and love doing many things at the same time. A receptionist might easily be the most important employee in an office, being the first person a client will most likely interact with. They are responsible for the first impression people have about the company, and we all know very well: in most cases, the first impression stays forever.

Receptionists receive visitors at the front desk and direct them to the place they are headed. They answer phone calls and provide information to customers via email. Keeping the front office neat and tidy is also their responsibility, as well as performing other clerical duties, such as filing documents, making photocopies, and transcribing records.

Receptionists make it look like it is easy to keep chaos at bay by scheduling appointments, making travel arrangements, ordering office supplies, and keeping records of office expenses while smiling and chatting to strangers about weather conditions eight hours a day. You will have a full plate if you take on this job, but you will always be the first one to know the latest gossip from regular visitors. You will be unreplaceable.

There is more than meets the eye when it comes to being a receptionist/customer service. For example, did you know that they make an average of $13.74 an hour? That's $28,581 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Receptionist/Customer Service Do

There are certain skills that many receptionist/customer services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed listening skills, patience and problem-solving skills.

When it comes to the most important skills required to be a receptionist/customer service, we found that a lot of resumes listed 13.2% of receptionist/customer services included customer service, while 13.1% of resumes included phone calls, and 10.7% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the receptionist/customer service job title. But what industry to start with? Most receptionist/customer services actually find jobs in the retail and professional industries.

How To Become a Receptionist/Customer Service

If you're interested in becoming a receptionist/customer service, one of the first things to consider is how much education you need. We've determined that 17.7% of receptionist/customer services have a bachelor's degree. In terms of higher education levels, we found that 1.2% of receptionist/customer services have master's degrees. Even though some receptionist/customer services have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a receptionist/customer service. When we researched the most common majors for a receptionist/customer service, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on receptionist/customer service resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a receptionist/customer service. In fact, many receptionist/customer service jobs require experience in a role such as cashier. Meanwhile, many receptionist/customer services also have previous career experience in roles such as customer service representative or receptionist.

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Average Salary
$28,581
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
129,110
Job Openings

Receptionist/Customer Service Career Paths

Top Careers Before Receptionist/Customer Service

Cashier
18.2 %

Top Careers After Receptionist/Customer Service

Cashier
14.5 %

Receptionist/Customer Service Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Receptionist/Customer Service

Receptionist/Customer Services in America make an average salary of $28,581 per year or $14 per hour. The top 10 percent makes over $34,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$28,581
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Seattle, WA
Salary Range27k - 37k$32k$32,374
Denver, CO
Salary Range26k - 36k$31k$31,055
Dublin, CA
Salary Range24k - 35k$29k$29,345
Portland, OR
Salary Range23k - 31k$27k$27,166
Duluth, GA
Salary Range21k - 31k$26k$25,949
San Antonio, TX
Salary Range21k - 31k$26k$25,898
$21k
$37k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Receptionist-Club Pet
Customer Service Receptionist-Club Pet
Helen Woodward Animal Center
Helen Woodward Animal Center
05/23/2021
05/23/2021
$29,74005/23/2021
$29,740
Customer Service Receptionist-Club Pet
Customer Service Receptionist-Club Pet
Helen Woodward Animal Center
Helen Woodward Animal Center
05/23/2021
05/23/2021
$29,74005/23/2021
$29,740
Service Receptionist-Tonkin Toyota
Service Receptionist-Tonkin Toyota
George Gee Automotive
George Gee Automotive
05/11/2021
05/11/2021
$31,30505/11/2021
$31,305
Service Receptionist-IRA Toyota of Hyannis
Service Receptionist-IRA Toyota of Hyannis
Group 1 Automotive
Group 1 Automotive
03/27/2021
03/27/2021
$31,30503/27/2021
$31,305
Service Receptionist-RON Tonkin Chevrolet
Service Receptionist-RON Tonkin Chevrolet
George Gee Automotive
George Gee Automotive
03/27/2021
03/27/2021
$35,47903/27/2021
$35,479
See More Recent Salaries

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Receptionist/Customer Service Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Receptionist/Customer Service. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Receptionist/Customer Service Resume

At Zippia, we went through countless Receptionist/Customer Service resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Receptionist/Customer Service Demographics

Gender

female

84.4 %

male

10.4 %

unknown

5.2 %

Ethnicity

White

57.0 %

Hispanic or Latino

25.1 %

Black or African American

9.9 %

Foreign Languages Spoken

Spanish

77.8 %

French

5.0 %

Portuguese

3.1 %
See More Demographics

Receptionist/Customer Service Education

Degrees

Certificate

31.6 %

High School Diploma

24.9 %

Bachelors

17.7 %
See More Education Info

Online Courses For Receptionist/Customer Service That You May Like

Customer Service
udemy
4.5
(3,785)

How to Approach New Customers and Maintain Existing Ones...

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service Mastery: Delight Every Customer
udemy
4.5
(8,824)

Master Customer Service using this practical customer care course...

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Top Skills For a Receptionist/Customer Service

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.2% of receptionist/customer services listed customer service on their resume, but soft skills such as listening skills and patience are important as well.

Best States For a Receptionist/Customer Service

Some places are better than others when it comes to starting a career as a receptionist/customer service. The best states for people in this position are Massachusetts, New Jersey, Maine, and Washington. Receptionist/customer services make the most in Massachusetts with an average salary of $34,946. Whereas in New Jersey and Maine, they would average $33,593 and $33,179, respectively. While receptionist/customer services would only make an average of $31,931 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Receptionist/Customer Service Jobs:
859
Highest 10% Earn:
$42,000
Location Quotient:
1.7
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Hampshire

Total Receptionist/Customer Service Jobs:
762
Highest 10% Earn:
$42,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Receptionist/Customer Service Jobs:
2,975
Highest 10% Earn:
$48,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Receptionist/Customer Service Employers

1. H&R Block
4.4
Avg. Salary: 
$28,401
Receptionist/Customer Services Hired: 
294+
2. State Farm
4.6
Avg. Salary: 
$28,137
Receptionist/Customer Services Hired: 
88+
3. Allstate
4.7
Avg. Salary: 
$28,666
Receptionist/Customer Services Hired: 
66+
4. J. C. Penney
4.5
Avg. Salary: 
$26,525
Receptionist/Customer Services Hired: 
57+
5. ManpowerGroup
4.4
Avg. Salary: 
$27,736
Receptionist/Customer Services Hired: 
46+
6. Farmers Insurance Group
4.5
Avg. Salary: 
$28,450
Receptionist/Customer Services Hired: 
42+
Updated October 2, 2020