FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Receptionist/Customer Service

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Receptionist/Customer Service

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

What Does A Receptionist/Customer Service Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Receptionist/Customer Service

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Receptionist/Customer Service?

Send To A Friend

Receptionist/Customer Service Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Receptionist/Customer Service Career Paths

Receptionist/Customer Service
Office Assistant Executive Assistant
Office Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Account Manager
5 Yearsyrs
Office Assistant Accounts Payable Clerk Accountant
Accounting Manager
7 Yearsyrs
Medical Assistant Technician Field Service Technician
Service Manager
6 Yearsyrs
Medical Assistant Specialist Account Executive
Branch Manager
6 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Business Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Assistant General Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader General Manager
Director Of Sales
10 Yearsyrs
Certified Nursing Assistant Team Leader Owner
Co-Owner
6 Yearsyrs
Teller Service Representative Account Executive
Sales And Marketing Manager
6 Yearsyrs
Teller Loan Officer Account Executive
Sales Account Manager
6 Yearsyrs
Teller Accountant Office Manager
Business Office Manager
7 Yearsyrs
Assistant Executive Assistant Assistant Manager
Center Manager
6 Yearsyrs
Assistant Consultant Operations Manager
Site Manager
7 Yearsyrs
Assistant Consultant Manager
Business Owner
6 Yearsyrs
Home Health Aid Consultant Account Manager
Client Services Manager
7 Yearsyrs
Home Health Aid Administrator Account Manager
Relationship Manager
6 Yearsyrs
Home Health Aid Specialist Administrator
Administrative Manager
6 Yearsyrs
Secretary Administrator Customer Service Manager
Call Center Manager
6 Yearsyrs
Office Administrator Executive Administrative Assistant Business Owner
Entrepreneur
5 Yearsyrs
Show More
Share

Do you work as a Receptionist/Customer Service?

Help others decide if this is a good career for them

Average Length of Employment
Service Associate 2.2 years
Receptionist 2.0 years
Top Careers Before Receptionist/Customer Service
Cashier 17.9%
Receptionist 14.1%
Server 2.7%
Internship 2.2%
Secretary 2.0%
Hostess 1.8%
Waitress 1.8%
Teller 1.8%
Top Careers After Receptionist/Customer Service
Cashier 14.4%
Receptionist 12.3%
Server 3.0%
Manager 1.8%
Internship 1.7%
Assistant 1.6%
Volunteer 1.6%

Do you work as a Receptionist/Customer Service?

Average Yearly Salary
$28,000
View Detailed Salary Report
$22,000
Min 10%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$37,000
Max 90%
Best Paying Company
Kforce
Highest Paying City
Anchorage, AK
Highest Paying State
Alaska
Avg Experience Level
2.5 years
How much does a Receptionist/Customer Service make at top companies?
The national average salary for a Receptionist/Customer Service in the United States is $28,946 per year or $14 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $37,000.

How Would You Rate The Salary Of a Receptionist/Customer Service?

Have you worked as a Receptionist/Customer Service? Help other job seekers by rating your experience as a Receptionist/Customer Service.

Top Skills for A Receptionist/Customer Service

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Attended phone calls, concluded the nature of calls and assisted callers to the proper department.
  • Provided quality assistance with clerical tasks: typing, filing, proofreading, and maintenance of service logs and data entry.
  • Answer customer telephone calls regarding existing accounts.
  • Operated communication channels to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Receptionist/Customer Service Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 18,609 Receptionist/Customer Service resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Receptionist/Customer Service Resume

View Resume Examples

Receptionist/Customer Service Demographics

Gender

Female

78.5%

Unknown

13.4%

Male

8.2%
Ethnicity

White

58.0%

Hispanic or Latino

22.1%

Black or African American

10.9%

Asian

5.8%

Unknown

3.3%
Show More
Foreign Languages Spoken

Spanish

77.8%

French

5.0%

Portuguese

3.1%

Chinese

1.6%

Mandarin

1.5%

Russian

1.5%

Arabic

1.5%

Vietnamese

1.3%

German

0.8%

Hindi

0.7%

Korean

0.7%

Cantonese

0.7%

Armenian

0.6%

Italian

0.6%

Japanese

0.6%

Polish

0.6%

Thai

0.5%

Swedish

0.4%

Ukrainian

0.4%

Hmong

0.2%
Show More

Receptionist/Customer Service Education

Schools

University of Phoenix

27.2%

Miami Dade College

7.6%

Ashford University

5.3%

The Academy

5.2%

Broward College

4.5%

Houston Community College

4.2%

Kaplan University

4.2%

Florida International University

3.8%

Valencia College

3.7%

Everest Institute

3.6%

Long Beach City College

3.4%

Strayer University

3.2%

Rio Hondo College

3.1%

El Camino College

3.1%

Cerritos College

3.1%

Remington College

3.0%

Northern Virginia Community College

3.0%

Nassau Community College

3.0%

Ultimate Medical Academy - Clearwater

2.9%

Bergen Community College

2.9%
Show More
Majors

Business

25.7%

Health Care Administration

8.9%

Medical Assisting Services

8.2%

Psychology

6.1%

Accounting

5.8%

Nursing

5.6%

General Studies

5.5%

Criminal Justice

5.1%

Cosmetology

3.7%

Liberal Arts

3.6%

Communication

3.1%

Education

2.8%

Legal Support Services

2.2%

English

2.1%

Secretarial And Administrative Science

2.1%

Management

2.0%

Elementary Education

1.9%

Marketing

1.9%

Computer Science

1.8%

Human Services

1.8%
Show More
Degrees

Other

40.9%

Bachelors

24.1%

Associate

18.5%

Certificate

8.0%

Diploma

3.6%

Masters

3.3%

License

1.3%

Doctorate

0.1%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate Working As a Receptionist/Customer Service?

Are you working as a Receptionist/Customer Service? Help us rate Receptionist/Customer Service as a Career.

Top Receptionist/Customer Service Employers

Jobs From Top Receptionist/Customer Service Employers

Related to your recently viewed content