A receptionist customer service position is ideal for people who enjoy the company of others and love doing many things at the same time. A receptionist might easily be the most important employee in an office, being the first person a client will most likely interact with. They are responsible for the first impression people have about the company, and we all know very well: in most cases, the first impression stays forever.
Receptionists receive visitors at the front desk and direct them to the place they are headed. They answer phone calls and provide information to customers via email. Keeping the front office neat and tidy is also their responsibility, as well as performing other clerical duties, such as filing documents, making photocopies, and transcribing records.
Receptionists make it look like it is easy to keep chaos at bay by scheduling appointments, making travel arrangements, ordering office supplies, and keeping records of office expenses while smiling and chatting to strangers about weather conditions eight hours a day. You will have a full plate if you take on this job, but you will always be the first one to know the latest gossip from regular visitors. You will be unreplaceable.
There is more than meets the eye when it comes to being a receptionist/customer service. For example, did you know that they make an average of $13.74 an hour? That's $28,581 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many receptionist/customer services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed listening skills, patience and problem-solving skills.
When it comes to the most important skills required to be a receptionist/customer service, we found that a lot of resumes listed 13.2% of receptionist/customer services included customer service, while 13.1% of resumes included phone calls, and 10.7% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the receptionist/customer service job title. But what industry to start with? Most receptionist/customer services actually find jobs in the retail and professional industries.
If you're interested in becoming a receptionist/customer service, one of the first things to consider is how much education you need. We've determined that 17.7% of receptionist/customer services have a bachelor's degree. In terms of higher education levels, we found that 1.2% of receptionist/customer services have master's degrees. Even though some receptionist/customer services have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a receptionist/customer service. When we researched the most common majors for a receptionist/customer service, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on receptionist/customer service resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a receptionist/customer service. In fact, many receptionist/customer service jobs require experience in a role such as cashier. Meanwhile, many receptionist/customer services also have previous career experience in roles such as customer service representative or receptionist.