Receptionist/customer service demographics and statistics in the US
Receptionist/customer service demographics research summary. Zippia estimates receptionist/customer service demographics and statistics in the United States by using a database of 30 million profiles. Our receptionist/customer service estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about receptionist/customer services after extensive research and analysis:
- There are over 980,263 receptionist/customer services currently employed in the United States.
- 92.0% of all receptionist/customer services are women, while 8.0% are men.
- The average receptionist/customer service age is 40 years old.
- The most common ethnicity of receptionist/customer services is White (51.9%), followed by Hispanic or Latino (25.4%), Black or African American (10.7%) and Asian (6.1%).
- In 2022, women earned 97% of what men earned.
- 7% of all receptionist/customer services are LGBT.
- Receptionist/customer services are 66% more likely to work at private companies in comparison to public companies.
On this page
Receptionist/customer service demographics by:
Receptionist/customer service gender statistics
92.0% of receptionist/customer services are women and 8.0% of receptionist/customer services are men.
- Female, 92.0%
- Male, 8.0%
Receptionist/customer service gender ratio
| Gender | Percentages |
|---|---|
| Female | 92.0% |
| Male | 8.0% |
Receptionist/customer service gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$31,796
Female income
$30,977
Receptionist/customer service gender ratio over time
This data breaks down the percentage of men and women in receptionist/customer service positions over time. Currently, 92.0% of receptionist/customer services are female.
Receptionist/customer service gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 7.46% | 92.54% |
| 2011 | 7.41% | 92.59% |
| 2012 | 7.90% | 92.10% |
| 2013 | 8.05% | 91.95% |
| 2014 | 8.22% | 91.78% |
| 2015 | 8.18% | 91.82% |
| 2016 | 8.37% | 91.63% |
| 2017 | 8.52% | 91.48% |
| 2018 | 8.08% | 91.92% |
| 2019 | 7.93% | 92.07% |
| 2020 | 8.15% | 91.85% |
| 2021 | 8.02% | 91.98% |
Receptionist/customer service related jobs gender ratio
We compared receptionist/customer services with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Receptionist/Customer Service | 8% | 92% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Receptionist/customer service demographics by race
The most common ethnicity among receptionist/customer services is White, which makes up 51.9% of all receptionist/customer services. Comparatively, 25.4% of receptionist/customer services are Hispanic or Latino and 10.7% of receptionist/customer services are Black or African American.
- White, 51.9%
- Hispanic or Latino, 25.4%
- Black or African American, 10.7%
- Asian, 6.1%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Receptionist/customer service race
| Receptionist/customer service race | Percentages |
|---|---|
| White | 51.9% |
| Hispanic or Latino | 25.4% |
| Black or African American | 10.7% |
| Asian | 6.1% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Receptionist/customer service race and ethnicity over time
See how receptionist/customer service racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Receptionist/customer service race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 59.31% | 10.93% | 5.36% | 21.50% |
| 2011 | 59.03% | 11.22% | 5.50% | 21.37% |
| 2012 | 58.23% | 11.10% | 5.31% | 22.22% |
| 2013 | 58.58% | 10.93% | 5.48% | 21.90% |
| 2014 | 57.95% | 10.87% | 5.79% | 22.08% |
| 2015 | 57.34% | 10.62% | 5.58% | 23.20% |
| 2016 | 56.45% | 11.11% | 5.82% | 23.09% |
| 2017 | 57.37% | 10.53% | 5.78% | 22.92% |
| 2018 | 57.18% | 10.11% | 5.95% | 23.30% |
| 2019 | 56.78% | 10.30% | 5.76% | 23.81% |
| 2020 | 54.22% | 9.70% | 5.91% | 24.42% |
| 2021 | 51.91% | 10.67% | 6.08% | 25.45% |
Receptionist/customer service wage gap by race
According to our data, asian receptionist/customer services have the highest average salary compared to other ethnicities. Black or african american receptionist/customer services have the lowest average salary at $31,549.
| Ethnicity | Salary |
|---|---|
| Unknown | $31,582 |
| White | $31,838 |
| Black or African American | $31,549 |
| Asian | $32,244 |
| Hispanic or Latino | $31,770 |
Average receptionist/customer service age
See how the average age of receptionist/customer services varies based on ethnicity and gender.
Male
Female
Receptionist/customer service age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Receptionist/customer service age breakdown
The average age of receptionist/customer services is 40+ years years old, representing 49% of the receptionist/customer service population.
Receptionist/customer service age breakdown
| Receptionist/Customer Service Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Receptionist/customer service educational attainment
The most common degree for receptionist/customer services is high school diploma, with 35% of receptionist/customer services earning that degree. The second and third most common degree levels are bachelor's degree degree at 25% and bachelor's degree degree at 24%.
- High School Diploma, 35%
- Bachelor's, 25%
- Associate, 24%
- Diploma, 8%
- Other Degrees, 8%
Receptionist/customer services by degree level
| Receptionist/customer service degree | Percentages |
|---|---|
| High School Diploma | 35% |
| Bachelor's | 25% |
| Associate | 24% |
| Diploma | 8% |
| Other Degrees | 8% |
Receptionist/customer service jobs you might like
Receptionist/customer service wage gap by degree level
According to the data, receptionist/customer services with a Master's degree earn more than those without, at $34,323 annually. With a Bachelor's degree, receptionist/customer services earn a median annual income of $33,339 compared to $31,161 for receptionist/customer services with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $34,323 |
| High School Diploma or Less | $30,390 |
| Bachelor's Degree | $33,339 |
| Some College/ Associate Degree | $31,161 |
Receptionist/customer service employment statistics
Most receptionist/customer services work for a private in the retail industry.
Company size where receptionist/customer services work
Below, you can see the size of companies where receptionist/customer services work.
Receptionist/customer service jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 8% |
| 50 - 100 employees | 13% |
| 100 - 500 employees | 21% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 30% |
Receptionist/customer service jobs by company type
Employees with the receptionist/customer service job title have their preferences when it comes to working for a company. For instance, most receptionist/customer services prefer to work at private companies over public companies.
Receptionist/customer service jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 29% |
| Private | 66% |
| Government | 2% |
Receptionist/customer service jobs by industry
The most common industries for receptionist/customer services are retail, professional and manufacturing.
Receptionist/customer service industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 14% |
| Retail | 13% |
| Professional | 12% |
| Manufacturing | 9% |
| Health Care | 9% |
| Finance | 7% |
| Automotive | 6% |
| Transportation | 4% |
| Hospitality | 3% |
| Non Profits | 3% |
| Technology | 3% |
| Government | 2% |
| Construction | 2% |
| Telecommunication | 2% |
| Insurance | 2% |
| Real Estate | 2% |
| Education | 2% |
| Media | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Energy | 1% |
Receptionist/customer service turnover and employment statistics
Receptionist/customer service unemployment rate over time
The unemployment rate for receptionist/customer services between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Receptionist/customer service unemployment rate by year
| Year | Receptionist/customer service unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average receptionist/customer service tenure
The average receptionist/customer service stays at their job for 1-2 years, based on the 18,609 receptionist/customer services resumes in Zippia's database.
Receptionist/customer service tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 27% |
| 1-2 years | 38% |
| 3-4 years | 15% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 5% |
Receptionist/customer service LGBT ratio compared to similar jobs
Review the percent of receptionist/customer services that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| High Lighter | 5.53% | 2,186 |
| Eligibility Worker | 6.73% | 19,954 |
| Receptionist/Customer Service | 7.19% | - |
| Line Assigner | 8.60% | 45,710 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Library Technical Assistant | 11.16% | 68,948 |
| Civil Service Clerk | 15.31% | 75,409 |
Similar receptionist/customer service jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| High Lighter | 5.53% | 2,186 |
| Eligibility Worker | 6.73% | 19,954 |
| Line Assigner | 8.60% | 45,710 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Library Technical Assistant | 11.16% | 68,948 |
| Civil Service Clerk | 15.31% | 75,409 |
Foreign languages spoken by receptionist/customer services
The most common foreign language among receptionist/customer services is Spanish at 77.8%. The second-most popular foreign language spoken is French at 5.0% and Portuguese is the third-most popular at 3.1%.
- Spanish, 77.8%
- French, 5.0%
- Portuguese, 3.1%
- Chinese, 1.6%
- Russian, 1.5%
- Other, 11.0%
Receptionist/customer service languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 77.8% |
| French | 5.0% |
| Portuguese | 3.1% |
| Chinese | 1.6% |
| Russian | 1.5% |
| Other | 11.0% |
