Receptionist/customer service resume examples from 2026
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How to write a receptionist/customer service resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in receptionist/customer service-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the receptionist/customer service position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a receptionist/customer service resume:
- Customer Service
- Phone Calls
- Data Entry
- Telephone Calls
- Front Desk
- Scheduling Appointments
- Credit Card Payments
- Outbound Calls
- Office Equipment
- Computer System
- Multi-Line Phone System
- Inbound Calls
- Payroll
- Direct Calls
- Customer Complaints
- Customer Inquiries
- Administrative Tasks
- Word Processing
- Service Appointments
- Customer Orders
- Repair Orders
- Customer Calls
- Transferring Calls
- Service Calls
- Order Entry
- Customer Accounts
- Bank Deposits
- PowerPoint
- CSR
- Multi-Line Telephone System
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the receptionist/customer service position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write receptionist/customer service experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are great bullet points from receptionist/customer service resumes:
Work history example #1
Records Clerk
Kaiser Permanente
- Ensured the proper documentation before releasing patient radiology images to the patients, and medical institutes.
- Processed inbound calls and assisted patients with medical records information and questions within HIPAA regulations, also assessed medical records.
- Maintained high volume telephone communication averaging 15-20 correspondences an hour.
- Processed patient's radiology images into our PACS system on a daily basis.
- Generated medical records for members following HIPAA regulations Trained other contractors on the Kaiser Permanente Health Connect system.
Work history example #2
Switchboard Operator, Receptionist
Farmers Insurance
- Hired as a data entry specialist, promoted to department assistant within three months of hire date.
- Reviewed and processed office accounts payable and submit through SAP accounting system in a timely manner.
- Managed external contacts for top-tier executives and kept track of periodic communication needed for priority contacts.
- Received and screened a high volume of internal and external communications, including email and mail.
- Researched, compiled and analyzed basic information for inclusion in reports, presentations and other communications.
Work history example #3
Customer Service Associate
Best Buy
- Counted all the money and made a daily deposit.
- Tailored communication to audience thereby providing the best level of service.
- Assisted customers with returns, exchanges, computer appointments, and basic computer troubleshooting problems.
- Demonstrated an in-depth knowledge of products with ability to convey knowledge to others Trained employees on product details and interpersonal communication styles
- Worked as a team member through communication and knowledge of the products.
Work history example #4
Operations Clerk
US Postal Service
- Handled payroll for a postal station with 200 employees.
- Processed packages using UPS, FedEx, and USPS mailing systems.
- Sorted mail to be delivered by carriers.
- Managed written and verbal communication.
- Selected Contributions: Increased communication between sales and operational practices, breaking down silos.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from receptionist/customer service resumes:
Certificate in cosmetology
Remington College, Colorado Springs, CO
2004 - 2005
Certificate in psychology
Pennsylvania State University, Main, PA
2008 - 2009
Highlight your receptionist/customer service certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
Here are some of the best certifications to have on receptionist/customer service resumes:
- Certified Medical Administrative Assistant (CMAA)
- Certified Pharmacy Technician (CPhT)
- Certified Medical Office Manager (CMOM)
- International Accredited Business Accountant (IABA)
- Nationally Certified Medical Office Assistant (NCMOA)
- Travel and Tourism Professional (TTP)
- Microsoft Office Specialist Master Certification (MOS)
- Certified Customer Service Representative (CCSR)
- Certified Bank Teller (CBT)
- Medical Administrative Specialist (CMAS)