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Receptionist/customer service skills for your resume and career

Updated January 8, 2025
4 min read
Receptionist/customer service example skills
Below we've compiled a list of the most critical receptionist/customer service skills. We ranked the top skills for receptionist/customer services based on the percentage of resumes they appeared on. For example, 16.1% of receptionist/customer service resumes contained customer service as a skill. Continue reading to find out what skills a receptionist/customer service needs to be successful in the workplace.

15 receptionist/customer service skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how receptionist/customer services use customer service:
  • Service-oriented individual with over 18 years of experience in a variety of professional office based customer service positions.
  • Promoted to Customer Service/Sales where I processed orders for sensors and analyzers used in liquid analysis.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how receptionist/customer services use phone calls:
  • Required assisting fellow college students of the University with locating library materials and receiving inbound student inquiry phone calls.
  • Answered and accurately directed incoming phone calls in a professional and timely manner.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how receptionist/customer services use data entry:
  • Performed data entry, report preparation, business correspondence writing and statistical spreadsheet preparation for the Director/Associate Director.
  • Facilitated data entry specific to corrective repairs/troubleshooting analysis for units returned for corrective repairs (testing).

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how receptionist/customer services use telephone calls:
  • 20653Answered and distributed customer service telephone calls while assisting automotive services customers with cash and/or credit payment and service receipts.
  • Answered incoming telephone calls, scheduling appointments, verifying health insurance coverage and telemarketing for auto insurance company.

5. Front Desk

Here's how receptionist/customer services use front desk:
  • Front desk customer service/receptionist position that was composed of many administrative duties/responsibilities.
  • Front desk receptionist/Switchboard operator, processed monthly renewals of Probate Bonds.

6. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how receptionist/customer services use scheduling appointments:
  • Provide administrative assistance answering phones, filing paperwork, and scheduling appointments.
  • Assist estimators in scheduling appointments.

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7. Credit Card Payments

Here's how receptionist/customer services use credit card payments:
  • Scheduled appointments and accepted credit card payments/deposits.
  • Account for and deposit large cash payments, credit card payments, and check payments, reception.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how receptionist/customer services use outbound calls:
  • Handled inbound/outbound calls about Hide-Away ironing boards.
  • Fulfilled various data and invoicing requests by making outbound calls to vendors to retrieve tracking and shipping charges for orders.

9. Office Equipment

Here's how receptionist/customer services use office equipment:
  • Developed and implemented troubleshoot procedures regarding office equipment within the Career Center.
  • Operated a variety of standard office equipment including personal computers.

10. Computer System

Here's how receptionist/customer services use computer system:
  • Typed account information obtained from customer on mainframe computer system.
  • Enter correct information given by customers into computer system.

11. Multi-Line Phone System

Here's how receptionist/customer services use multi-line phone system:
  • Answered multi-line phones for department supervisors, management, and staff documenting and delivering all messages appropriately.
  • Answered Multi-Line phone taking detailed messages and delivering with theUtmost discretion.

12. Inbound Calls

Here's how receptionist/customer services use inbound calls:
  • Translated for Spanish speaking customers making inbound calls as well as provided support in interpreting to our Administrative and Sales Departments.
  • Accepted inbound calls for this non-profit organization to assist community with the restructuring and rebuilding of the city of Detroit.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how receptionist/customer services use payroll:
  • Managed bi-weekly payroll duties and employment documentation.
  • Shipped out materials via USPS, Federal Express, Mail company payroll First Class to 500 direct ship members.

14. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how receptionist/customer services use direct calls:
  • Direct callers to appropriate destination.
  • Answer and direct calls Greet visitors and guest Give information on available properties Create charts and property Logs Other duties as assigned

15. Customer Complaints

Here's how receptionist/customer services use customer complaints:
  • Work at home*Schedule hair appointments*Cancel appointments*Resolve customer complaints*Customer service
  • Reviewed and analyzed customer accounts; mitigated customer complaints through troubleshooting and making recommendation for future problematic domains.
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List of receptionist/customer service skills to add to your resume

Receptionist/customer service skills

The most important skills for a receptionist/customer service resume and required skills for a receptionist/customer service to have include:

  • Customer Service
  • Phone Calls
  • Data Entry
  • Telephone Calls
  • Front Desk
  • Scheduling Appointments
  • Credit Card Payments
  • Outbound Calls
  • Office Equipment
  • Computer System
  • Multi-Line Phone System
  • Inbound Calls
  • Payroll
  • Direct Calls
  • Customer Complaints
  • Customer Inquiries
  • Administrative Tasks
  • Word Processing
  • Service Appointments
  • Customer Orders
  • Repair Orders
  • Customer Calls
  • Transferring Calls
  • Service Calls
  • Order Entry
  • Customer Accounts
  • Bank Deposits
  • PowerPoint
  • CSR
  • Multi-Line Telephone System
  • Clerical Support
  • Customer Support
  • Fax Machines
  • Customer Issues
  • QuickBooks
  • Sales Orders
  • Travel Arrangements
  • Telephone Switchboard
  • FedEx
  • Multi-Line Switchboard
  • Greeting Clients
  • Customer Payments
  • Cash Control

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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