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Job outlook for receptionist/customer services in the United States
Receptionist/customer service job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected receptionist/customer service job growth rate is -4% from 2018-2028.
About -105,300 new jobs for receptionist/customer services are projected over the next decade.
Receptionist/customer service salaries have increased 11% for receptionist/customer services in the last 5 years.
There are over 980,263 receptionist/customer services currently employed in the United States.
There are 216,587 active receptionist/customer service job openings in the US.
The average receptionist/customer service salary is $30,604.
Are receptionist/customer service jobs in demand?
Receptionist/customer service job and salary trends over time
Receptionist/customer service jobs over time
Receptionist/customer service job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 980,263 | 0.29% |
| 2020 | 975,205 | 0.29% |
| 2019 | 1,045,383 | 0.31% |
| 2018 | 1,032,334 | 0.31% |
| 2017 | 1,002,765 | 0.30% |
Average receptionist/customer service salary over time
Receptionist/customer service salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $30,604 | $14.71 | +3.2% |
| 2024 | $29,647 | $14.25 | +2.8% |
| 2023 | $28,827 | $13.86 | +2.6% |
| 2022 | $28,093 | $13.51 | +1.8% |
| 2021 | $27,589 | $13.26 | +1.8% |
Receptionist/customer service jobs by state
Most common states for receptionist/customer services
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 859 | 64% |
| 2 | New Hampshire | 1,342,795 | 762 | 57% |
| 3 | Delaware | 961,939 | 481 | 50% |
| 4 | Minnesota | 5,576,606 | 2,554 | 46% |
| 5 | Iowa | 3,145,711 | 1,439 | 46% |
| 6 | Vermont | 623,657 | 282 | 45% |
| 7 | Massachusetts | 6,859,819 | 3,005 | 44% |
| 8 | Montana | 1,050,493 | 460 | 44% |
| 9 | Rhode Island | 1,059,639 | 455 | 43% |
| 10 | Arizona | 7,016,270 | 2,843 | 41% |
| 11 | Indiana | 6,666,818 | 2,727 | 41% |
| 12 | New Mexico | 2,088,070 | 851 | 41% |
| 13 | Wyoming | 579,315 | 238 | 41% |
| 14 | Tennessee | 6,715,984 | 2,658 | 40% |
| 15 | North Carolina | 10,273,419 | 4,000 | 39% |
| 16 | Wisconsin | 5,795,483 | 2,285 | 39% |
| 17 | Colorado | 5,607,154 | 2,193 | 39% |
| 18 | South Carolina | 5,024,369 | 1,971 | 39% |
| 19 | Utah | 3,101,833 | 1,202 | 39% |
| 20 | Ohio | 11,658,609 | 4,482 | 38% |
Most common cities for receptionist/customer services
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Melrose Park | 3 | 12% | $31,359 |
| 2 | Burlingame | 2 | 7% | $33,931 |
| 3 | South San Francisco | 3 | 4% | $33,943 |
| 4 | Bend | 2 | 2% | $32,736 |
| 5 | Daly City | 2 | 2% | $33,980 |
| 6 | Anchorage | 4 | 1% | $34,918 |
| 7 | Tampa | 3 | 1% | $24,460 |
| 8 | Eugene | 2 | 1% | $33,055 |
| 9 | Houston | 6 | 0% | $24,046 |
| 10 | Chicago | 3 | 0% | $31,337 |
| 11 | Dallas | 3 | 0% | $24,232 |
| 12 | Los Angeles | 3 | 0% | $32,693 |
| 13 | Washington | 3 | 0% | $34,192 |
| 14 | Austin | 2 | 0% | $24,230 |
| 15 | Baltimore | 2 | 0% | $29,962 |
| 16 | Detroit | 2 | 0% | $28,561 |