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Working As a Receptionist/Human Resources Assistant

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Interacting With Computers
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

What Does A Receptionist/Human Resources Assistant Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Receptionist/Human Resources Assistant

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Receptionist/Human Resources Assistant Career Paths

Receptionist/Human Resources Assistant
Human Resources Coordinator Human Resources Generalist
Human Resources Manager
7 Yearsyrs
Human Resources Coordinator Human Resources Generalist Human Resources Manager
Senior Human Resources Manager
9 Yearsyrs
Human Resources Coordinator Recruiter Human Resources Generalist
Senior Human Resources Generalist
8 Yearsyrs
Recruiter Account Executive Office Manager
Business Office Manager
7 Yearsyrs
Recruiter Senior Recruiter
Recruitment Manager
6 Yearsyrs
Executive Assistant Office Manager Human Resources Manager
Regional Human Resources Manager
8 Yearsyrs
Executive Assistant Manager Human Resources Manager
Human Resources Vice President
12 Yearsyrs
Executive Assistant Office Manager
Administrative Manager
6 Yearsyrs
Certified Nursing Assistant Tax Preparer Accountant
Accountant And Office Manager
6 Yearsyrs
Certified Nursing Assistant Billing Specialist Accountant
Accounts Payable Manager
7 Yearsyrs
Certified Nursing Assistant Specialist Benefit Specialist
Benefits Manager
8 Yearsyrs
Legal Assistant Specialist Benefit Specialist
Human Resources Business Partner
10 Yearsyrs
Legal Assistant Project Coordinator Executive Administrative Assistant
Office Manager Of Human Resources
6 Yearsyrs
Legal Assistant Administrator Administrative Manager
Human Resources Administration Manager
6 Yearsyrs
Recruiting Coordinator Corporate Recruiter Senior Recruiter
Talent Acquisition Manager
9 Yearsyrs
Recruiting Coordinator Technical Recruiter Senior Recruiter
Staffing Manager
5 Yearsyrs
Recruiting Coordinator Technical Recruiter Human Resources Consultant
Senior Human Resources Consultant
9 Yearsyrs
Accounts Receivable Clerk Benefit Specialist Human Resources Business Partner
Human Resources Lead
8 Yearsyrs
Accounts Receivable Clerk Payroll Administrator Senior Human Resources Generalist
Employee Relations Manager
7 Yearsyrs
Accounts Receivable Clerk Payroll Administrator Human Resources Supervisor
Human Resource Officer
6 Yearsyrs
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Average Length of Employment
Receptionist 2.0 years
Staffing Assistant 1.7 years
Top Careers Before Receptionist/Human Resources Assistant
Receptionist 13.5%
Cashier 7.8%
Secretary 3.2%
Internship 2.5%
Teller 1.5%
Assistant 1.5%
Top Careers After Receptionist/Human Resources Assistant
Cashier 4.4%
Recruiter 2.3%
Assistant 1.9%

Do you work as a Receptionist/Human Resources Assistant?

Top Skills for A Receptionist/Human Resources Assistant

  1. Phone Calls
  2. Greeting Visitors
  3. Payroll Information
You can check out examples of real life uses of top skills on resumes here:
  • Assist the Executive Administrative Coordinator to the President/CEO with making phone calls, ticket request and various other duties.
  • Managed receptionist area including greeting visitors entering establishment.
  • Hire employees and process hiring-related paperwork including setting up their payroll information.
  • Maintained a database of candidate information and availability; Effective data entry.
  • Process mail including receiving, sorting, time stamping, logging/distributing incoming and outgoing correspondence/packages and ordering office supplies.

Receptionist/Human Resources Assistant Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,331 Receptionist/Human Resources Assistant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Receptionist/Human Resources Assistant Resume

View Resume Examples

Receptionist/Human Resources Assistant Demographics

Gender

Female

83.8%

Unknown

9.6%

Male

6.6%
Ethnicity

White

58.9%

Hispanic or Latino

21.5%

Black or African American

10.9%

Asian

5.5%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

79.4%

Portuguese

4.2%

French

3.6%

Carrier

1.8%

Cantonese

1.8%

Chinese

1.2%

Russian

1.2%

Mandarin

1.2%

Navajo

0.6%

Danish

0.6%

German

0.6%

Italian

0.6%

Vietnamese

0.6%

Japanese

0.6%

Armenian

0.6%

Thai

0.6%

Hindi

0.6%
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Receptionist/Human Resources Assistant Education

Schools

University of Phoenix

28.1%

Kaplan University

6.8%

Strayer University

6.3%

Ashford University

5.4%

Northern Virginia Community College

5.4%

Liberty University

5.0%

Arizona State University

3.6%

Houston Community College

3.6%

Tulsa Community College

3.2%

The Academy

3.2%

George Mason University

3.2%

University of Connecticut

3.2%

University of Central Florida

3.2%

Broward College

3.2%

Saint Petersburg College

3.2%

California State University - Fullerton

2.7%

Montgomery College

2.7%

San Francisco State University

2.7%

Virginia Commonwealth University

2.7%

Heald College - Central Administrative Office

2.7%
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Majors

Business

30.6%

Human Resources Management

10.9%

Psychology

7.3%

Health Care Administration

6.3%

Accounting

5.5%

Communication

3.7%

General Studies

3.6%

Management

3.6%

Criminal Justice

3.6%

Medical Assisting Services

3.2%

Liberal Arts

3.2%

Legal Support Services

3.2%

Nursing

2.9%

English

1.9%

Sociology

1.9%

Human Services

1.9%

Secretarial And Administrative Science

1.9%

Marketing

1.8%

Computer Science

1.6%

Hospitality Management

1.6%
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Degrees

Bachelors

34.9%

Other

31.6%

Associate

16.7%

Certificate

7.9%

Masters

6.0%

Diploma

2.3%

License

0.4%

Doctorate

0.3%
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Updated May 19, 2020