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Receptionist/human resources assistant skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Adriana Thomas,
Adriana Thomas
Receptionist/human resources assistant example skills
Below we've compiled a list of the most critical receptionist/human resources assistant skills. We ranked the top skills for receptionist/human resources assistants based on the percentage of resumes they appeared on. For example, 11.1% of receptionist/human resources assistant resumes contained greeting visitors as a skill. Continue reading to find out what skills a receptionist/human resources assistant needs to be successful in the workplace.

15 receptionist/human resources assistant skills for your resume and career

1. Greeting Visitors

Here's how receptionist/human resources assistants use greeting visitors:
  • Managed receptionist area including greeting visitors entering establishment.
  • Oversee receptionist area, including greeting visitors, responding to the switchboard and in-person requests for applications.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how receptionist/human resources assistants use data entry:
  • Maintained a database of candidate information and availability; Effective data entry.
  • Participate in inter-company physical inventory (Data Entry).

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how receptionist/human resources assistants use customer service:
  • Delivered excellent customer service to incoming callers, visitors and vendors.
  • Provided excellent customer service by directing visitors to designated personnel.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how receptionist/human resources assistants use phone calls:
  • Coordinated telephone calls and greeted visitors upon arrival.
  • Cover Receptionist during lunches and Breaks, answered a high volume of phone calls and transfer to appropriate parties.

5. Background Checks

Here's how receptionist/human resources assistants use background checks:
  • Verify potential employee reference information, conduct criminal background checks.
  • Submitted online investigation request and background checks.

6. Front Desk

Here's how receptionist/human resources assistants use front desk:
  • Front desk receptionist answering and directing all telecommunications.
  • Trained receptionist and assisted in answering phones/front desk.

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7. Assist Human Resources

Here's how receptionist/human resources assistants use assist human resources:
  • Assisted Corporate Human Resources team in day-to-day business and special projects including New Employment Integration/Orientation, Corporate Communications and Executive tasks.
  • Served as Receptionist and Administrative/Human Resources Assistant for a food processor/manufacturer headquartered in Texas with locations in Texas and Tennessee.

8. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how receptionist/human resources assistants use i-9:
  • Perform employment eligibility checks using DHS E-Verify System to ensure accuracy of information obtained from completed I-9 Forms.
  • Collect proper identification in accordance with form I-9 regulations.

9. Multi-Line Switchboard

Here's how receptionist/human resources assistants use multi-line switchboard:
  • Operated multi-line switchboard system, determined the purpose of incoming calls and forwarding appropriately.
  • Operated multi-line switchboard, answered and transferred calls quickly and effectively.

10. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how receptionist/human resources assistants use direct calls:
  • Answer phones and direct calls to appropriate personnel, deliver job posting status to interested candidates.
  • Answer six line telephone system; direct calls, page as needed, and take messages.

11. Office Equipment

Here's how receptionist/human resources assistants use office equipment:
  • Familiarized myself with general office equipment and various computer operating systems.
  • Contacted vendors for service on office equipment/canteen machines as required.

12. Schedule Appointments

Here's how receptionist/human resources assistants use schedule appointments:
  • Update and schedule appointments in calendar, receive sort and distribute mail.
  • Record keeping, answer phones, schedule appointments.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how receptionist/human resources assistants use telephone calls:
  • Performed clerical duties; answered and distributed telephone calls; and maintained calendars for supervisors and other department personnel.
  • File documentation appropriately, address and direct general departmental telephone calls, and answer request for employment verification.

14. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how receptionist/human resources assistants use clerical support:
  • Supported the Human Resources department by reviewing confidential employee records and providing clerical support.
  • Assisted Accounting department with reporting requirements and clerical support.

15. HRIS

Here's how receptionist/human resources assistants use hris:
  • Help facilitate the processing of new hires into the HRIS system as well as assist recruiter with new employee orientation.
  • Worked daily with Microsoft Excel, Word, HRIS, ADP, and company proprietary program.
top-skills

What skills help Receptionist/Human Resources Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on receptionist/human resources assistant resumes?

Adriana Thomas

Advisor, Internship Coordinator, Instructor, Washington State University- Vancouver

Organization. Students are often interested in administrative work, supporting a company and employees (the company may be working with clients, so the HR department is supporting them in that work), policies.

What soft skills should all receptionist/human resources assistants possess?

Adriana Thomas

Advisor, Internship Coordinator, Instructor, Washington State University- Vancouver

People skills. Communication, collaboration.

What hard/technical skills are most important for receptionist/human resources assistants?

Adriana Thomas

Advisor, Internship Coordinator, Instructor, Washington State University- Vancouver

Keeping track of details, attention to detail.

What technical skills for a receptionist/human resources assistant stand out to employers?

Robert BakerRobert Baker LinkedIn profile

Assistant Professor, Miami University

Data analytics and communication have made been huge. For biologists and botanists we are reaching an era where we are no longer data limited we are instead limited by how fast we can process data, synthesize it into an easily communicable format, and rapidly make decisions. This isn't just genetics and genomics but we also have real-time field-scale monitoring of plant physiology in agriculture and vegetation cover in ecology/land management. Making the right decisions in a timely fashion based on solid data analysis will likely become more and more important.
Do you want to know more?
Read more about what experts have to say about receptionist/human resources assistant

List of receptionist/human resources assistant skills to add to your resume

Receptionist/human resources assistant skills

The most important skills for a receptionist/human resources assistant resume and required skills for a receptionist/human resources assistant to have include:

  • Greeting Visitors
  • Data Entry
  • Customer Service
  • Phone Calls
  • Background Checks
  • Front Desk
  • Assist Human Resources
  • I-9
  • Multi-Line Switchboard
  • Direct Calls
  • Office Equipment
  • Schedule Appointments
  • Telephone Calls
  • Clerical Support
  • HRIS
  • Multi-Line Phone System
  • Scheduling Interviews
  • Travel Arrangements
  • Administrative Tasks
  • Reference Checks
  • Open Enrollment
  • Event Planning
  • E-Verify
  • ADP
  • PowerPoint
  • Drug Screens
  • FMLA
  • Expense Reports
  • Provides Administrative Support
  • Multi-Line Telephone
  • Conference Room
  • Performance Evaluations
  • Word Processing
  • FedEx
  • Employment Verifications
  • Transferring Calls
  • Computer System
  • Kronos
  • I9
  • Open Positions
  • Benefits Administration
  • Interview Process
  • Collating
  • Cobra
  • Secretarial Support
  • Payroll Checks
  • Personnel Policies
  • QuickBooks
  • USPS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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