Deal with People
Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.Duties
Receptionists typically do the following:
Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.
The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.
In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.
In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.
When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.
Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.
Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.Education
Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.Training
Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.Advancement
Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.Important Qualities
Communication skills. Receptionists must speak and write clearly so that others may understand them.
Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.
Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.
Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.
Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.
|Job Title||Company||Location||Start Date||Salary|
|Receptionist||M. Henley Snowplowing, Inc.||Wayland, MA||Aug 21, 2015||$36,899|
|Receptionist||Jaewoon Lee and Associates, LLC||Annandale, VA||May 05, 2015||$35,942|
|Receptionist||321Commercial Realty Holding LLC||Palisades Park, NJ||Jul 30, 2015||$34,861|
|Receptionist||Hana Dental Center||Ridgefield, NJ||May 17, 2016||$34,258|
|Receptionist||321Commercial Realty Holding LLC||Palisades Park, NJ||May 22, 2015||$34,258|
|Receptionist||321Commercial Realty Holding LLC||Palisades Park, NJ||Sep 24, 2015||$34,258|
|Receptionist||Appletree Preschool, Inc.||River Edge, NJ||Aug 27, 2015||$34,258|
|Receptionist||Jhun's Medical P.C.||Palisades Park, NJ||Nov 25, 2016||$31,034|
|Receptionist||E Nail, Inc.||Livingston, NJ||May 19, 2016||$30,638|
|Receptionist||NIAZ Inc. DBA Farre Salon||West Hollywood, CA||Mar 07, 2011||$29,635|
Career Advice on becoming a Head Receptionist/HR by Siobhan W (Full Version)
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Career Advice on becoming a Receptionist & IHG Apprentice by Mark J (Full Version)