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Become A Receptionist

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Working As A Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates

  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $25,510

    Average Salary

What Does A Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Receptionist Jobs

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Average Length of Employment
Switchboard Receptionist 2.8 years
Lead Receptionist 2.8 years
Switchboard Operator, Receptionist 2.8 years
Receptionist Telephone Operator 2.6 years
Corporate Receptionist 2.6 years
Receptionist Secretary 2.6 years
Receptionist/Billing Clerk 2.5 years
Medical Records Receptionist 2.5 years
Receptionist/Customer Service 2.4 years
Administrative Receptionist 2.3 years
Data Entry/Receptionist 2.2 years
Office Receptionist 2.1 years
Office Clerk/Receptionist 2.1 years
Evening Receptionist 2.1 years
Receptionist 2.0 years
Front Desk Administration 2.0 years
Front Desk Office Assistant 1.9 years
Concierge/Receptionist 1.8 years
Front Desk Receptionist 1.7 years
Desk Receptionist 1.6 years
Top Employers Before
Cashier 15.9%
Sales Associate 11.5%
Customer Service Representative 10.6%
Administrative Assistant 8.7%
Office Assistant 7.4%
Teller 5.1%
Internship 4.2%
Assistant Manager 4.1%
Server 3.8%
Office Manager 3.7%
Waitress 3.4%
Secretary 3.2%
Hostess 3.0%
Volunteer 2.8%
Certified Nursing Assistant 2.6%
Manager 2.3%
Medical Assistant 2.2%
Assistant 2.1%
Sales Representative 1.8%
Sales Associate And Cashier 1.8%
Top Employers After
Customer Service Representative 13.4%
Administrative Assistant 12.4%
Cashier 10.9%
Sales Associate 9.8%
Office Assistant 7.4%
Office Manager 5.4%
Teller 4.7%
Server 4.6%
Assistant Manager 3.8%
Internship 3.8%
Certified Nursing Assistant 2.9%
Medical Assistant 2.8%
Manager 2.7%
Secretary 2.4%
Waitress 2.4%
Volunteer 2.3%
Front Desk Receptionist 2.2%
Teacher 2.1%
Assistant 2.0%
Home Health Aid 2.0%

Do you work as a Receptionist?

Receptionist Demographics

Gender

Female

89.7%

Male

8.3%

Unknown

2.0%
Ethnicity

White

58.4%

Hispanic or Latino

20.4%

Black or African American

11.0%

Asian

6.7%

Unknown

3.5%
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Languages Spoken

Spanish

70.5%

French

6.7%

Portuguese

2.2%

Russian

2.1%

German

1.9%

Italian

1.8%

Chinese

1.8%

Mandarin

1.7%

Vietnamese

1.6%

Arabic

1.6%

Japanese

1.2%

Hindi

1.1%

Cantonese

1.1%

Korean

1.0%

Tagalog

0.9%

Polish

0.8%

Urdu

0.6%

Armenian

0.5%

Hmong

0.4%

Greek

0.4%
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Receptionist Education

Schools

University of Phoenix

21.1%

Kaplan University

6.5%

Liberty University

6.1%

Miami Dade College

5.8%

Northern Virginia Community College

5.0%

Houston Community College

4.7%

Ashford University

4.7%

Southern New Hampshire University

4.7%

Florida State University

4.0%

University of Central Florida

3.9%

Strayer University

3.5%

Montgomery College

3.5%

Grand Canyon University

3.5%

American InterContinental University

3.5%

Palm Beach State College

3.3%

University of Houston

3.3%

Ultimate Medical Academy - Clearwater

3.2%

Delgado Community College

3.2%

Florida International University

3.2%

Glendale Community College

3.2%
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Majors

Business

21.6%

Health Care Administration

9.1%

Psychology

8.0%

Nursing

7.0%

Medical Assisting Services

7.0%

Criminal Justice

6.0%

Accounting

5.1%

General Studies

4.9%

Communication

4.1%

Cosmetology

3.4%

Liberal Arts

3.3%

Education

2.8%

English

2.6%

Biology

2.6%

Legal Support Services

2.4%

Management

2.2%

Nursing Assistants

2.0%

Elementary Education

2.0%

Marketing

2.0%

Social Work

1.9%
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Degrees

Other

37.9%

Bachelors

29.8%

Associate

16.8%

Certificate

6.8%

Masters

4.7%

Diploma

2.6%

License

1.0%

Doctorate

0.4%
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Part Time
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Temporary

Real Receptionist Salaries

Job Title Company Location Start Date Salary
Receptionist M. Henley Snowplowing, Inc. Wayland, MA Aug 21, 2015 $36,899
Receptionist Jaewoon Lee and Associates, LLC Annandale, VA May 05, 2015 $35,942
Receptionist 321Commercial Realty Holding LLC Palisades Park, NJ Jul 30, 2015 $34,861
Receptionist Hana Dental Center Ridgefield, NJ May 17, 2016 $34,258
Receptionist 321Commercial Realty Holding LLC Palisades Park, NJ May 22, 2015 $34,258
Receptionist 321Commercial Realty Holding LLC Palisades Park, NJ Sep 24, 2015 $34,258
Receptionist Appletree Preschool, Inc. River Edge, NJ Aug 27, 2015 $34,258
Receptionist and Assistant Registrar Richard L. Feigen & Co., Inc. New York, NY Oct 01, 2014 $34,000
Receptionist Barrier Island Aviation, Ltd Manteo, NC May 01, 2016 $31,597
Receptionist Jhun's Medical P.C. Palisades Park, NJ Nov 25, 2016 $31,034
Receptionist E Nail, Inc. Livingston, NJ May 19, 2016 $30,638
Receptionist NIAZ Inc. DBA Farre Salon West Hollywood, CA Mar 07, 2011 $29,635
Receptionist Said & Sultanzada D.D.S., P.C. Woodbridge, VA Jan 31, 2011 $28,175
Receptionist All Form Tubing Inc. New York, NY Jan 21, 2009 $28,070
Receptionist People's Multiple Services Atlantic City, NJ Oct 31, 2008 $25,169 -
$37,754
Receptionist Daso Trading, Inc. Skokie, IL Oct 27, 2016 $25,106
Receptionists California South Church Fullerton, CA May 04, 2011 $24,940
Receptionist Triangle Grace Korean Church(Pcusa) Durham, NC Oct 31, 2016 $24,710
Receptionist Vienna String Institute Irvine, CA Mar 05, 2015 $24,627
Receptionist Han Corporation(Dba Choice One Health Center) Duluth, GA Jan 02, 2016 $24,500
Receptionist Atlantic Trading ATC Corporation New York, NY Sep 16, 2008 $24,251
Receptionist Carol Yun, P.C. Cambridge, MA Sep 02, 2016 $22,838
Receptionist 321Commercial Realty Holding LLC Palisades Park, NJ Aug 28, 2015 $21,986
Receptionist Us-UHAK Inc. New York, NY Jan 28, 2016 $21,986
Receptionist Travel Planner Ny LLC Fort Lee, NJ Aug 02, 2016 $21,986
Receptionist 321Commercial Realty Holding LLC Palisades Park, NJ Oct 14, 2015 $21,986
Receptionist Ikushiman USA Inc. New York, NY Sep 22, 2015 $21,986
Receptionist Athena's Nails Corp. NY Apr 15, 2015 $21,736
Receptionist Family Dental Care of Elmont, PC Elmont, NY Jun 06, 2016 $21,500
Receptionist Cooking & More, Inc. Garden Grove, CA Oct 05, 2016 $21,466

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Top Skills for A Receptionist

CustomerServiceSkillsTelephoneCallsPhoneCallsAppointmentSchedulingDataEntryFrontDeskOfficeSuppliesCleanReceptionAreaMulti-LinePhoneSystemMedicalRecordsSortPayRecordsOfficeEquipmentTelephoneSwitchboardPatientInformationFrontOfficeAppropriatePersonPatientAppointmentsPatientChartsDirectCalls

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  1. Customer Service Skills
  2. Telephone Calls
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Leveraged excellent interpersonal, communication, and customer service skills dealing with clientele.
  • Filed sheets for updated procedures into California Code of Procedure book, received telephone calls, and processed 1 mail.
  • Answer phone calls, Make, cancel and reschedule hair appointments Stock Inventory Meet and greet customers Resolve customer complaints
  • Coordinated appointment scheduling and filing system organization.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

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Top Receptionist Employers

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Receptionist Videos

Career Advice on becoming a Head Receptionist/HR by Siobhan W (Full Version)

Career Advice on becoming a Receptionist & IHG Apprentice by Mark J (Highlights)

Career Advice on becoming a Receptionist & IHG Apprentice by Mark J (Full Version)

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