One of the most important hard skills
a receptionist can possess is data entry, as receptionists play a large role in keeping track of important data. It's also important for receptionists to have the hard skill of experience scheduling appointments, making and answering phone calls, and supervising a front office or reception area.
When it comes to soft skills
, receptionists should have strong customer service skills
above all else. Receptionists will act as the point of contact and correspondence for whom they are assisting, so great communication skills
are also crucial.
Below we've compiled a list of the most important skills for a receptionist. We ranked the top skills based on the percentage of receptionist resumes they appeared on. For example, 17.0% of receptionist resumes contained patients as a skill. Let's find out what skills a receptionist actually needs in order to be successful in the workplace.