- School Positions - Bookkeeper
Job Number 2300285740
Start Date
Open Date 04/04/2024
Closing Date
ESSENTIAL FUNCTIONS:
Regular and punctual attendance required
Perform various clerical, secretarial and office support for an administrator
Create letters, forms, and other associated documents
Type a variety of routine and complex documents, reports, forms and correspondence
Create and maintains files, inventories, and other records
Assist with various administrative and student related activities such as: registration, calling absentees, preparing reports,
contacting parents, checking students in/out, and any other related tasks
Operate various types of office equipment such as copiers, fax, scanners, etc.
Maintain confidentiality of sensitive data and information pertaining to individual students and/or overall program
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to work an eight (8) hour day and overtime as requested
Ability to follow oral and written instruction
Ability to work independently with or without supervision
Knowledge of safety rules in the work place
Ability to work with a significant diversity of individuals and perform effectively as a team member
Assume reasonable job-related tasks as assigned by the supervisor in order to meet the needs of the department
PHYSICAL REQUIREMENTS TO PERFORM ESSENTIAL FUNCTIONS:
Lift and carry up to 50 pounds on a regular basis, depending on job assignment
Stoop, bend, twist, turn, and reach on a regular basis
Adequate strength, dexterity, and ability to perform all tasks assigned
Duty Days 197
Reports To PRINCIPAL
Job Attachment View Attachment
The State does not discriminate on the basis of age, race, color, sex, sexual orientation, religious preference, marital status, disability, national origin, or any other reason prohibited by state or federal law. Employees of the District are required to comply with the provisions of Title VII of the Civil Rights Act and Title IX of the 1972 Educational Amendments.
Alabama school boards are required by state law to verify the employment eligibility of newly hired employees by using the federal E-Verify program. New employees are required to provide a Social Security number, an unexpired identity document that contains a photograph, and other acceptable documents that establish employment eligibility. In addition to determining whether a new hire is authorized to work in the United States, E-Verify will confirm that the employee's name and Social Security number match.
Use of any published data or content on this web site is prohibited without the written consent of the Alabama State Department of Education.
$21k-39k yearly est. 8d ago
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Office Specialist - Montgomery
Cook's Pest Control 4.3
Receptionist job in Montgomery, AL
Cook's Pest Control, Inc., a family-owned business, has over 300,000 customers, 1,700+ employees and 41 locations. Cook's has been servicing customers for almost 100 years and is known throughout the Southeast for their integrity, community involvement, and commitment to excellence. With that kind of reputation, it's no wonder we have been named one of the most successful Pest Control companies in the United States!
Job Description
The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions
.
Customer Service
Answer incoming customer calls and route calls to the appropriate department.
Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
Respond to customer account and billing questions or concerns.
Contact customers regarding invalid payments and funding sources.
Accounting
Process customer payments received and complete daily bank deposits.
Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
Process account write offs and termination of customer accounts as needed.
Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
Review payroll and make adjustments as needed.
Maintain petty cash.
Human Resources
Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
Assist new and current employees with general HR/Benefits questions.
Process monthly employee changes including but not limited to pay rate and status changes.
Complete termination process for exiting employees.
Manage Workers' Compensation and Auto Insurance claims.
Office Management
Complete monthly warehouse and office supply order.
Order business cards.
Qualifications
High School Diploma or equivalent
Must have excellent customer service skills.
Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
Must have excellent organizational skills, be able to multitask and determine priorities.
Must have excellent attention to detail; accuracy of work is highly important.
Must have excellent communication skills, both oral and written.
Must be able to work well both independently and as part of a team.
This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.
Additional Information
Along with a great place to work, Cook's employees enjoy:
Competitive Pay!
Health, Dental, Vision, Life, Disability!
401(k) Retirement Plan with Company Match!
Paid Time Off - Vacation/Sick Time + Holidays!
Mentorship & Advancement opportunities!
* Cook's is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$17k-23k yearly est. 10h ago
CHECK-OUT RECEPTIONIST | MONTGOMERY
Southern Orthopaedic Surgeons LLC 3.5
Receptionist job in Montgomery, AL
Job Description
Change patient statuses appropriately within the EMR and Clearwave systems.
Verify patient insurance coverage.
Obtain a copy of the patient's driver's license and front and back of insurance cards if not scanned at the Kiosk.
Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
Count and record totals for the change bag after using and at the end of the day after returning to the safe.
Communicate with your supervisor when voided payments are needed.
Coordinate physical therapy scheduling.
Coordinate patient referrals to outside facilities for consults with the Medical Records department.
Schedule follow up appointments within the practice or consults within the practice.
Send prescriptions electronically to patient selected pharmacies.
Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
Place labs in the appropriate bin for pickup.
Dispose of patient records in the correct receptacle daily.
Call appropriate agencies for assistance in case of emergency.
Relay messages to physicians when necessary to complete patient requests.
Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
Print payment charge detail reports when requested by patients and explain charges when necessary.
Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
Sanitize and clean iPads, Kiosks, and your work area during down time.
Follow appropriate dress code presenting a professional and cohesive image.
Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
Turn in all time off requests to your supervisor in a timely manner.
Work with the Insurance Department to set up payment arrangements with patients when necessary.
Work with the Medical Records department with scanning, filing, or any task assigned or requested.
Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
Cross-train when scheduled by your supervisor.
Comply with all HIPPA rules when dealing with patients and patient information.
Stay late until all patients have been checked out and/or the doors lock on your scheduled day.
Participation in facility meetings and activities when scheduled.
$25k-30k yearly est. 7d ago
Houston Switchboard Operator (Full Time 11pm-7am)
116508 Innovation at Work
Receptionist job in Montgomery, AL
Job DescriptionDescription:
PRIMARY LOCATION:
The Place of Performance is at Michael E. DeBakey VA Medical Center, 2002 Holcombe Blvd, Houston, TX 77030
CITIZENSHIP REQUIREMENT: US Citizenship
EDUCATION AND QUALIFICATIONS:
High School Diploma or equivalent
MINIMUM REQUIRED SKILLS/EXPERIENCE:
· Must have with at least three years of telephone switchboard operating experience, of which one year involved substantial responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings
· Capable of placing various types of calls and performing operator services that require familiarity with large, multi-division organizational units.
· Must effectively deal with individuals from diverse backgrounds and work under pressure
Requirements:
POSITION OVERVIEW
· Operators should assume the responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization
· shall have the ability to meet and deal with people from a variety of backgrounds, with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing working conditions.
· Answer all incoming calls using the MEDVAMC Standard Greeting in a polite, efficient, and friendly manner, even during heavy workload or crises.
· Provide general information such as visiting hours and directions to the Medical Center.
· Operate emergency call and alarm systems, including Code Blue, fire, disaster, Code Green, Code Brown, and other urgent notifications.
· Use audio, radio, and digital paging systems, and maintain relevant records.
· Respond to patient and employee locator inquiries using computer terminals and published rosters.
· Operate the public address and radio paging systems as required, particularly during emergencies.
· Handle threatening or suicidal calls calmly and professionally, follow suicide prevention protocols, and notify proper authorities.
· Maintain up-to-date on-call personnel and essential staff schedules.
· Utilize two-way radios to communicate with Police and provide assistance during emergencies.
· Maintain workspace security and prevent unauthorized access.
· Adhere to ADP and Privacy Act guidelines for securing printed and electronic data.
· Assist with placing commercial and FTS (Federal Telecommunication System) calls.
· Report telephone equipment malfunctions and log service complaints.
· Document and record long-distance/toll calls and emergency responses.
· Use paging and overhead systems to support Medical Center operations.
$25k-32k yearly est. 21d ago
Front Desk
Guardian Dentistry Partners
Receptionist job in Montgomery, AL
We are looking for a dynamic, experienced Front Desk to join our fast-growing team.
We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you.
Primary Job Responsibilities:
Completes daily insurance verifications for all scheduled patients
Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit.
Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone
Confirm all future appointments
Assist patients with billing questions
Submit Insurance Claims with proper attachments and narratives.
Follow-up with unscheduled recare/treatment appointments.
Qualifications:
2-3 years experience required
Associates Degree preferred
Outstanding professionalism, high moral standards, and a self-motivated work ethic
Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients
Driven personality to want to strive to be the best in your profession and provide the best care for our patients.
Compensation & Benefits:
Guaranteed Hourly Rate range up to $20
Paid Vacation & Paid Holidays
401k Program: with matching contributions
Benefits: (offered at 30 hours or more)
Competitive health, dental, and vision plan
Life Insurance and Disability Insurance
Flexible Schedules
#sponsoroffice
FLSA Status:
Non-Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
$20 hourly Auto-Apply 60d+ ago
Office Services Assistant
Balch & Bingham 4.4
Receptionist job in Montgomery, AL
The Office Services Assistant under the direction of the Office Administrator/Office Services Manager will be responsible for providing assistance in all areas of office services. The Office Services Assistant involves interaction with clients, firm leadership, attorneys and staff. The ideal candidate is a self-starter, shows initiative, and remains professional throughout all interactions.
RESPONSIBILITIES:
Receive, sort, and distribute packages and other mail items.
Deliver letters, legal documents, and packages to clients, law firms, and other businesses.
Send files to offsite storage facility and retrieve files as needed.
File documents with various courts.
Serve subpoenas as needed.
Prepare legal documents for scanning; photocopy and scan legal documents.
Print and bind documents and materials.
Assist with coordination, set up, and clean-up of conference rooms, common areas, and office events.
Pick up meals, deliver and set up for firm meetings and office events.
Order, receive, and stock supply inventory.
Other responsibilities as assigned.
Duties may vary from time to time and from office to office.
SKILLS AND QUALIFICATIONS:
General knowledge of Microsoft Office products.
Excellent organizational skills.
Ability to multi-task and work independently in a fast paced environment.
Ability to lift up to 50 pounds.
Excellent written and verbal communication skills; client service focused.
Strong attention to detail; ability to follow detailed project instructions.
High regard for confidentiality.
Reliable transportation, current driver's license and proof of automobile insurance.
Some overtime may be required.
Requires a high school diploma or its equivalent.
Prior facilities experience in a law firm or other professional services environment preferred.
$22k-26k yearly est. 8d ago
Veterinary Receptionist
American Veterinary Group
Receptionist job in Montgomery, AL
Department
General Practice Hospitals
Employment Type
Full Time
Location
Pet Care Center
Address
3041 Eastern Blvd, Montgomery, Alabama, 36116
Open in Google Maps
Workplace type
Onsite
Reporting To
Practice Manager
Ideal Candidate Skills, Knowledge, & Expertise Benefits About Pet Care Center Pet Care Center has been proudly serving the Montgomery, Alabama small animal community for decades! We're a well-established, multi-doctor practice with an outstanding support staff, and we provide comprehensive care to canine and feline patients. Our facility is equipped with modern tools like digital radiography, ultrasound, endoscopy, a dedicated surgery suite, and AviMark software. With the convenience of an ER facility right across the street, we are able to offer 24-hour hospitalization or transfers for complex cases after hours. Our dynamic, compassionate team is dedicated in continuing the top-notch care for the area's pets.
$20k-24k yearly est. 5d ago
Veterinary Receptionist
Pet Care Center
Receptionist job in Montgomery, AL
Job DescriptionDescriptionOur hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital. The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!
Ideal Candidate
Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
Energetic people-and-pet person with excellent work ethic and social and organizational skills
Be compassionate/caring
Willing to work flexible hours including weekends
Can work individually, as well as on a team
Self-starter personality that can complete daily tasks without the need for constant direction
Skills, Knowledge, & Expertise
Prior Customer Service Experience
Must be able to lift 40 lbs.
This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.
Benefits
Health Care Plan (Medical, Dental & Vision Options)
401k Match
Generous paid time off (PTO)
Paid Parental Leave + Paid Maternity Leave
One (1) Work/Life Balance day off
Short-term and long-term disability options
Supplemental insurance options
Discounted Veterinary Care
Scrub allowance
Hands-on and E-training
Professional growth opportunities
Tuition assistance for prospective Veterinary Technician Students
$20k-24k yearly est. 7d ago
Front Desk Agent
Yedla
Receptionist job in Montgomery, AL
Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
DUTIES & RESPONSIBILITIES
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
$24k-29k yearly est. 47d ago
Front Office Agent
Elevation Convening Center & Hotel
Receptionist job in Montgomery, AL
Job Description
Join Ithaka Hospitality Partners on an Exciting Journey!
Ithaka Hospitality Partners is seeking a friendly, professional, and service-oriented Front Office Agent to join our team at Elevation Convening Center & Hotel, a purpose-driven destination overlooking downtown Montgomery, AL. This role is essential to creating a welcoming first impression and delivering exceptional guest experiences.
Job Summary:
The Front Office Agent is responsible for providing accurate, courteous, and efficient service during guest check-in and check-out. This role handles reservations, guest inquiries, and front desk operations while ensuring compliance with hotel policies and brand standards. The Front Office Agent plays a key role in guest satisfaction by delivering personalized service and supporting smooth daily front office operations.
Duties & Responsibilities
Maintain complete knowledge of:
All hotel features/services and hours of operation.
All hotel restaurant food concepts, menu price range, dress code, and ambiance.
All hotel room types, numbers/names, layout appointments, amenities, and locations.
All hotel room rates, special packages and promotions, and room availability status for any given day.
Daily house count and expected arrivals/departures.
Scheduled daily group activities, names, and locations of meeting rooms.
Maintain complete knowledge and comply with all hotel policies and procedures.
Meet with departing Overnight Agents to review business status and follow-up items.
Set up workstations with necessary supplies; maintain cleanliness throughout the shift.
Promote positive guest relations to all individuals approaching the Guest Services Areas
Handle guest complaints by following the procedures and ensuring guest satisfaction.
Collect guest preferences for all guests.
Access all functions of computer systems according to established procedures and standards.
Answer the department telephone using proper telephone etiquette.
Provide callers with accurate information on hotel facilities and services.
Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation.
Accept and record wake-up call requests.
Assist in emergency situations as a central communication center for the hotel.
Book reservations accurately and in a professional manner.
Hard-block any special room request, such as handicap-accessible rooms and suites.
Document and confirm reservations and cancellations.
Promote packages, promotions, and upsell whenever possible.
Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room/tax/incidentals, comp).
Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests).
Generate, print, and distribute daily and weekly reports.
Pre-register designated guests and prepare key packets.
Process all guest check-in according to established hotel requirements.
Register guests in the computer and generate a registration card.
Verify registration card information with guests.
Obtain backup information for guests; credit/payment method and input into the system; collect cash when designated.
Obtain proper identification for tax-exempt guests and retain a copy.
Introduce Bell Person to escort guests and transport their luggage to the room.
Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
Request guest comments on their stay.
Handle requests for late checkouts according to established hotel procedures.
Conduct group check-ins/outs according to established hotel procedures.
Assist all departments in obtaining appropriate information regarding groups' inventory and guest information.
Adhere to proper accounting procedures:
Process adjustment vouchers, paid-outs, and miscellaneous charges.
Make change for guests and cash guests' personal checks/travelers checks.
Post charges and settle room accounts.
Process all checkouts according to established hotel requirements.
Resolve any late charges.
Present folio to guests and resolve and dispute charges.
Run closing reports count bank at the end of the shift.
Complete designated cashier reports
Balance and drop receipts.
Secure bank.
Assist PBX, Concierge, Bell Staff, and Reservations as assigned.
Legibly document maintenance needs on work orders and submit them to Engineering - KYC system.
Performs other related duties as assigned.
Required Skills & Abilities:
Ability to focus attention on guest needs, remaining calm and courteous.
Excellent written and verbal communication skills.
Ability to think clearly, and quickly, maintains concentration, and make concise decisions.
Ability to ensure the security of guestroom access.
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite or similar software.
Education & Experience:
High school diploma or equivalent is required.
A college education or training in the hospitality industry is preferred.
Previous experience as a Front Office Receptionist in a luxury market is preferred.
Physical Requirements:
Prolonged periods of walking, standing, and sitting.
Must be able to lift up to 15 pounds at times.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
$25k-31k yearly est. 28d ago
Hotel Front Desk Agent
Holiday Inn Airport 4.3
Receptionist job in Montgomery, AL
Holiday Inn
************, exit 164 on I-65
96 Folmar Parkway
Montgomery, Alabama 36105
Our Holiday Inn is a full-service hotel that houses Magnolia's Bar & Grill, and offers a large banquet/meeting facility with catering from Magnolia's Bar & Grill, indoor pool, and fitness room.
Benefits include: IHG Hotel employee large discount program for thousands of hotels worldwide--offers employees significant discounts at thousands of hotels worldwide.
Pay begins at $12 per hour for those with qualifying experience that include but are not limited to: 2+ years of hotel front desk agent experience, 1+ year of OPERA reservation system experience, cleaning experience, et al.
As a hotel front desk associate, you will be responsible for guest communications, fulfilling guest requests and other guest relations during your shift including greeting guests in a friendly, courteous, and professional manner; responsible for pre-booked, call in, and walk in reservations, etc.--which include processing payment and safeguarding guest information; cashiering; coordinate/fulfill guest services per guest requests to ensure a positive experience and stay. The ability to multitask is key. Cleaning the assigned areas is key.
You will be required to maintain the front desk and immediate surrounding areas in a safe, clean, and professional manner. Work will involve collaborating with other staff members in the hotel to ensure a safe, positive stay for the guests. As needed you will be expected to assist others in maintaining the cleanliness of the property. Preferred to have 1-2 years hotel front desk experience.
Responsibilities for Hotel Front Desk Associate
Perform guest check in and check out
Cleaning assigned areas
Answer multi line phone
Keep accurate account of reservations
Engage with a variety of customers in a friendly, professional and courteous manner
Remain calm under pressure
Exhibit problem solving skills in difficult situations
Safeguard guest information
Maintain the welcome desk with a professional appearance
Coordinate work with different staff departments including office and management, housekeeping, maintenance, restaurant on a daily basis depending upon shift times.
Cleaning and maintaining cleanliness of front desk and surrounding areas.
Qualifications for Hotel Front Desk Associate
2 years of customer service experience at a hotel is preferred
OPERA hotel reservation system experience is preferred
Proficient computer skills
Able to use various office equipment
Able to use a multi-line office telephone
Able to multitask efficiently professionally
Ability to reconcile a cash drawer
Excellent customer service skills
Prolonged periods of standing
Able to work varied shifts, since the hotel is open 24/7 the entire year for business.
View all jobs at this company
$12 hourly 60d+ ago
Front Desk Agent
MCR Hotels
Receptionist job in Troy, AL
Courtyard by Marriott Troy SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
Other Duties and Expectations
Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
Rate Schedule: Up-to-date understanding of room rates, promotions.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
Occasionally required to lift packages or general office equipment.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$24k-29k yearly est. 17d ago
Front Desk Agent
Woodspring Suites Prattville
Receptionist job in Prattville, AL
Job Description
Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Brand Standards policy.
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions:
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Secures payment; verifies and adjust billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests.
Provides leadership to the team with ongoing training and coaching; leads by example.
Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
Keeps records of room availability and guests' accounts.
Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, posting payments to guest folios.
Responds to guest comments or complaints, referring customers to General Manager as necessary.
Prepares housekeeping duty rosters for move-out and stay-over cleans.
Inspects/stocks housekeeping carts for service preparedness.
Inspects rooms and public areas to accepted health and safety standards for pest control.
Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
Maintains proficiency in all location computer and software systems.
Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service.
Responds to emergency situations.
Other duties as assigned.
Essential Functions are not all inclusive; other duties may be assigned.
Competencies:
Action Oriented - Demonstrates a commitment to effective job performance by taking action on one's own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.
Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements.
Conflict Management - Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved.
Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills - Displays the skills to work effectively with others.
Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Skills/Qualifications:
Good people skills for dealing with both staff and guests.
Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system.
Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers
Must maintain a professional appearance and demeanor.
Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
The employee must occasionally lift and/or move up to 25 pounds
Job Types: Full-time, Part-time
$24k-29k yearly est. 26d ago
Front Desk Agent
Motel 6--Tacoma
Receptionist job in Prattville, AL
Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Brand Standards policy.
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions:
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Secures payment; verifies and adjust billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests.
Provides leadership to the team with ongoing training and coaching; leads by example.
Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
Keeps records of room availability and guests' accounts.
Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, posting payments to guest folios.
Responds to guest comments or complaints, referring customers to General Manager as necessary.
Prepares housekeeping duty rosters for move-out and stay-over cleans.
Inspects/stocks housekeeping carts for service preparedness.
Inspects rooms and public areas to accepted health and safety standards for pest control.
Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
Maintains proficiency in all location computer and software systems.
Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service.
Responds to emergency situations.
Other duties as assigned.
Essential Functions are not all inclusive; other duties may be assigned.
Competencies:
Action Oriented - Demonstrates a commitment to effective job performance by taking action on one's own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.
Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements.
Conflict Management - Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved.
Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills - Displays the skills to work effectively with others.
Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Skills/Qualifications:
Good people skills for dealing with both staff and guests.
Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system.
Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers
Must maintain a professional appearance and demeanor.
Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
The employee must occasionally lift and/or move up to 25 pounds
Job Types: Full-time, Part-time
$24k-29k yearly est. Auto-Apply 57d ago
Front Desk Agent
The Hotel at Auburn University
Receptionist job in Auburn, AL
Job Description
The Front Desk Agent is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests.
Duties & Responsibilities:
Maintain complete knowledge of:
All hotel features/services and hours of operation.
All hotel restaurant food concepts, menu price range, dress code, and ambiance.
All hotel room types, numbers/names, layout appointments, amenities, and locations.
All hotel room rates, special packages and promotions, and room availability status for any given day.
Daily house count and expected arrivals/departures.
Scheduled daily group activities, names, and locations of meeting rooms.
Maintain complete knowledge and comply with all hotel policies and procedures.
Meet with departing Overnight Agents to review business status and follow-up items.
Set up workstations with necessary supplies; maintain cleanliness throughout the shift.
Promote positive guest relations to all individuals approaching the Guest Services Areas
Handle guest complaints by following the procedures and ensuring guest satisfaction.
Collect guest preferences for all guests.
Access all functions of computer systems according to established procedures and standards.
Answer the department telephone using proper telephone etiquette.
Provide callers with accurate information on hotel facilities and services.
Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation.
Accept and record wake-up call requests.
Assist in emergency situations as a central communication center for the hotel.
Book reservations accurately and in a professional manner.
Hard-block any special room request, such as handicap-accessible rooms and suites.
Document and confirm reservations and cancellations.
Promote packages, promotions, and upsell whenever possible.
Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room/tax/incidentals, comp).
Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests).
Generate, print, and distribute daily and weekly reports.
Pre-register designated guests and prepare key packets.
Process all guest check-in according to established hotel requirements.
Register guests in the computer and generate a registration card.
Verify registration card information with guests.
Obtain backup information for guests; credit/payment method and input into the system; collect cash when
Obtain proper identification for tax-exempt guests and retain a copy.
Introduce Bell Person to escort guests and transport their luggage to the room.
Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
Request guest comments on their stay.
Handle requests for late checkouts according to established hotel procedures.
Conduct group check-ins/outs according to established hotel procedures.
Assist all departments in obtaining appropriate information regarding groups' inventory and guest
Adhere to proper accounting procedures:
Process adjustment vouchers, paid-outs, and miscellaneous charges.
Make change for guests and cash guests' personal checks/travelers checks.
Post charges and settle room accounts.
Process all checkouts according to established hotel requirements.
Resolve any late charges.
Present folio to guests and resolve and dispute charges.
Run closing reports count bank at the end of the shift.
Complete designated cashier reports
Balance and drop receipts.
Secure bank.
Assist PBX, Concierge, Bell Staff, and Reservations as assigned.
Legibly document maintenance needs on work orders and submit them to Engineering - KYC system.
Performs other related duties as assigned.
Required Skills & Abilities:
Ability to focus attention on guest needs, remaining calm and courteous.
Excellent written and verbal communication skills.
Ability to think clearly, and quickly, maintains concentration, and make concise decisions.
Ability to ensure the security of guestroom access.
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite or similar software.
Education & Experience:
High school diploma or equivalent is required.
A college education or training in the hospitality industry is preferred.
Previous experience as a Front Office Receptionist in a luxury market is preferred.
Physical Requirements:
Prolonged periods of walking, standing, and sitting.
Must be able to lift up to 15 pounds at times.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
$24k-29k yearly est. 19d ago
FitLife Front Desk Attendant
One and Only Fitness Consulting
Receptionist job in Auburn, AL
Welcome to FitLife in Auburn, AL! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all our members and potential new members. We are looking for individuals with contagious personalities, a desire to improve, a passion for fitness, and looking to have a blast at work!
Perks of the job:
Competitive pay
Fast-paced work environment
Free gym membership
So, who are we looking for?
Someone with a certain level of social intelligence
You will work with many different personality types with members and staff.
You will need to give the greatest care and best attitude to our members
Someone who looks forward to maintaining high standards.
You work hard and go straight for the goal.
You are excited about meeting new people.
You have a positive attitude and look forward to helping others.
$18k-23k yearly est. Auto-Apply 60d+ ago
Front Office
Auburn, Ram Hotels
Receptionist job in Auburn, AL
←Back to all jobs at Courtyard by Marriott - Auburn, RAM Hotels Front Office
Introduction:
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
$23k-30k yearly est. 58d ago
SCHOOL SECRETARY IV/BOOKKEEPER
Alabama Department of Education 4.1
Receptionist job in Montgomery, AL
- School Positions - Office Coordinator / Secretary
Job Number 2300288097
Start Date
Open Date 05/17/2024
Closing Date
1. Perform various clerical, secretarial and administrative support for an office or administrator
2. Prepare correspondence, files and documents using word processor or other data management software
3. Serve as point of contact for an office, providing information and guidance
4. Maintain files, inventories, and other records both manually and automated
5. Foster a positive relationship with parents, volunteers and other school visitors
6. Perform other related duties as assigned
7. Regular and punctual attendance required
8. Create letters, forms, and other associated documents
9. Type a variety of routine and complex documents, reports, forms and correspondence
10. Assist with various administrative and student related activities such as: registration, calling absentees, preparing
reports, contacting parents, checking students in/out, and any other related tasks
11. Operate various types of office equipment such as copiers, fax, scanners, etc.
12. Maintain confidentiality of sensitive data and information pertaining to individual students and/or overall program
Duty Days 222
Reports To PRINCIPAL
Job Attachment View Attachment
The State does not discriminate on the basis of age, race, color, sex, sexual orientation, religious preference, marital status, disability, national origin, or any other reason prohibited by state or federal law. Employees of the District are required to comply with the provisions of Title VII of the Civil Rights Act and Title IX of the 1972 Educational Amendments.
Alabama school boards are required by state law to verify the employment eligibility of newly hired employees by using the federal E-Verify program. New employees are required to provide a Social Security number, an unexpired identity document that contains a photograph, and other acceptable documents that establish employment eligibility. In addition to determining whether a new hire is authorized to work in the United States, E-Verify will confirm that the employee's name and Social Security number match.
Use of any published data or content on this web site is prohibited without the written consent of the Alabama State Department of Education.
$21k-39k yearly est. 8d ago
Veterinary Receptionist
American Veterinary Group
Receptionist job in Montgomery, AL
Our hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital. The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!
Ideal Candidate
* Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
* Energetic people-and-pet person with excellent work ethic and social and organizational skills
* Be compassionate/caring
* Willing to work flexible hours including weekends
* Can work individually, as well as on a team
* Self-starter personality that can complete daily tasks without the need for constant direction
Skills, Knowledge, & ExpertiseSkills, Knowledge, & ExpertiseBenefits
* Health Care Plan (Medical, Dental & Vision Options)
* 401k Match
* Generous paid time off (PTO)
* Paid Parental Leave + Paid Maternity Leave
* One (1) Work/Life Balance day off
* Short-term and long-term disability options
* Supplemental insurance options
* Discounted Veterinary Care
* Scrub allowance
* Hands-on and E-training
* Professional growth opportunities
* Tuition assistance for prospective Veterinary Technician Students
$20k-24k yearly est. 5d ago
Front Desk Agent
The Hotel at Auburn University
Receptionist job in Auburn, AL
The Front Desk Agent is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. Duties & Responsibilities: * Maintain complete knowledge of: * All hotel features/services and hours of operation. * All hotel restaurant food concepts, menu price range, dress code, and ambiance.
* All hotel room types, numbers/names, layout appointments, amenities, and locations.
* All hotel room rates, special packages and promotions, and room availability status for any given day.
* Daily house count and expected arrivals/departures.
* Scheduled daily group activities, names, and locations of meeting rooms.
* Maintain complete knowledge and comply with all hotel policies and procedures.
* Meet with departing Overnight Agents to review business status and follow-up items.
* Set up workstations with necessary supplies; maintain cleanliness throughout the shift.
* Promote positive guest relations to all individuals approaching the Guest Services Areas
* Handle guest complaints by following the procedures and ensuring guest satisfaction.
* Collect guest preferences for all guests.
* Access all functions of computer systems according to established procedures and standards.
* Answer the department telephone using proper telephone etiquette.
* Provide callers with accurate information on hotel facilities and services.
* Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation.
* Accept and record wake-up call requests.
* Assist in emergency situations as a central communication center for the hotel.
* Book reservations accurately and in a professional manner.
* Hard-block any special room request, such as handicap-accessible rooms and suites.
* Document and confirm reservations and cancellations.
* Promote packages, promotions, and upsell whenever possible.
* Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room/tax/incidentals, comp).
* Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities.
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests).
* Generate, print, and distribute daily and weekly reports.
* Pre-register designated guests and prepare key packets.
* Process all guest check-in according to established hotel requirements.
* Register guests in the computer and generate a registration card.
* Verify registration card information with guests.
* Obtain backup information for guests; credit/payment method and input into the system; collect cash when
* Obtain proper identification for tax-exempt guests and retain a copy.
* Introduce Bell Person to escort guests and transport their luggage to the room.
* Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
* Request guest comments on their stay.
* Handle requests for late checkouts according to established hotel procedures.
* Conduct group check-ins/outs according to established hotel procedures.
* Assist all departments in obtaining appropriate information regarding groups' inventory and guest
* Adhere to proper accounting procedures:
* Process adjustment vouchers, paid-outs, and miscellaneous charges.
* Make change for guests and cash guests' personal checks/travelers checks.
* Post charges and settle room accounts.
* Process all checkouts according to established hotel requirements.
* Resolve any late charges.
* Present folio to guests and resolve and dispute charges.
* Run closing reports count bank at the end of the shift.
* Complete designated cashier reports
* Balance and drop receipts.
* Secure bank.
* Assist PBX, Concierge, Bell Staff, and Reservations as assigned.
* Legibly document maintenance needs on work orders and submit them to Engineering - KYC system.
* Performs other related duties as assigned.
Required Skills & Abilities:
* Ability to focus attention on guest needs, remaining calm and courteous.
* Excellent written and verbal communication skills.
* Ability to think clearly, and quickly, maintains concentration, and make concise decisions.
* Ability to ensure the security of guestroom access.
* Excellent organizational skills and attention to detail.
* Proficient in Microsoft Office Suite or similar software.
Education & Experience:
* High school diploma or equivalent is required.
* A college education or training in the hospitality industry is preferred.
* Previous experience as a Front Office Receptionist in a luxury market is preferred.
Physical Requirements:
* Prolonged periods of walking, standing, and sitting.
* Must be able to lift up to 15 pounds at times.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
How much does a receptionist earn in Montgomery, AL?
The average receptionist in Montgomery, AL earns between $18,000 and $30,000 annually. This compares to the national average receptionist range of $24,000 to $38,000.
Average receptionist salary in Montgomery, AL
$23,000
What are the biggest employers of Receptionists in Montgomery, AL?
The biggest employers of Receptionists in Montgomery, AL are: