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Become A Receptionist Secretary

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Working As A Receptionist Secretary

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

What Does A Receptionist Secretary Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Receptionist Secretary

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Receptionist Secretary Career Paths

Receptionist Secretary
Medical Assistant Office Manager
Account Manager
5 Yearsyrs
Unit Secretary Licensed Practical Nurse Nursing Director
Administrative Director
8 Yearsyrs
Front Desk Clerk Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Hostess Instructor Chairperson
Board Member
5 Yearsyrs
Legal Assistant Office Manager Operations Manager
Branch Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Business Development Manager
9 Yearsyrs
Legal Secretary Bookkeeper General Manager
Business Owner
6 Yearsyrs
Legal Secretary Office Administrator Operations Manager
Center Manager
6 Yearsyrs
Clerk Bookkeeper Property Manager
Communications Manager
6 Yearsyrs
Hostess General Manager Property Manager
Director Of Property Management
6 Yearsyrs
Legal Assistant Legal Secretary Office Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Data Entry Clerk Legal Assistant Human Resources Assistant
Executive Assistant/Human Resources
6 Yearsyrs
Office Administrator Project Manager Director
Executive Director
10 Yearsyrs
Medical Assistant Front Desk Coordinator Office Manager
Human Resources Manager
7 Yearsyrs
Clerk Specialist Account Manager
Marketing Manager
5 Yearsyrs
Home Health Aid Driver Dispatcher
Operations Manager
7 Yearsyrs
Office Manager Operations Manager
Project Manager
7 Yearsyrs
Data Entry Clerk Accounts Payable Clerk Purchasing Agent
Purchasing Manager
9 Yearsyrs
Home Health Aid Security Officer Technician
Service Manager
6 Yearsyrs
Bookkeeper Operations Manager Assistant Vice President
Vice President
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Clerk Secretary 3.4 years
Service Secretary 3.3 years
Sales Secretary 3.1 years
Clerical Secretary 3.1 years
Program Secretary 3.0 years
Personal Secretary 2.9 years
Secretary 2.8 years
Office Secretary 2.5 years
Office Assistant 2.1 years
Receptionist 1.9 years
Legal Receptionist 1.9 years
Top Careers Before Receptionist Secretary
Cashier 14.5%
Secretary 10.2%
Receptionist 10.2%
Teller 4.2%
Waitress 3.7%
Manager 2.5%
Server 2.4%
Internship 2.0%
Clerk 1.9%
Hostess 1.9%
Assistant 1.8%
Volunteer 1.8%
Top Careers After Receptionist Secretary
Cashier 10.1%
Secretary 7.3%
Teller 3.5%
Server 2.7%
Manager 2.4%
Teacher 2.2%
Waitress 2.1%
Clerk 1.9%

Do you work as a Receptionist Secretary?

Receptionist Secretary Demographics

Gender

Female

92.3%

Male

5.9%

Unknown

1.8%
Ethnicity

White

61.4%

Hispanic or Latino

17.9%

Black or African American

11.6%

Asian

5.8%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

74.0%

French

7.6%

Portuguese

4.2%

Italian

2.4%

German

2.2%

Arabic

1.2%

Japanese

1.1%

Russian

1.0%

Korean

0.9%

Polish

0.8%

Romanian

0.6%

Hindi

0.6%

Mandarin

0.6%

Chinese

0.6%

Filipino

0.5%

Dakota

0.5%

Swedish

0.4%

Tagalog

0.4%

Hebrew

0.4%

Thai

0.3%
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Receptionist Secretary Education

Schools

University of Phoenix

19.8%

Miami Dade College

7.8%

Ashford University

7.1%

Kaplan University

6.8%

Liberty University

5.7%

Houston Community College

4.5%

Hinds Community College

4.3%

Southern New Hampshire University

3.8%

Essex County College

3.8%

Community College of Allegheny County

3.8%

Grand Canyon University

3.7%

Delgado Community College

3.6%

Ultimate Medical Academy - Clearwater

3.6%

American InterContinental University

3.4%

University of Louisiana at Lafayette

3.3%

Troy University

3.2%

Northern Virginia Community College

3.2%

Southeastern Louisiana University

3.1%

Tyler Junior College

2.8%

South Texas College

2.8%
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Majors

Business

22.3%

Health Care Administration

8.5%

Nursing

7.9%

Psychology

6.8%

Criminal Justice

6.6%

Accounting

6.6%

Medical Assisting Services

5.4%

General Studies

4.6%

Secretarial And Administrative Science

4.5%

Education

3.2%

Legal Support Services

3.0%

Cosmetology

3.0%

Elementary Education

2.6%

English

2.4%

Liberal Arts

2.3%

Nursing Assistants

2.2%

Communication

2.1%

General Education, Specific Areas

2.0%

Computer Science

1.9%

Management

1.9%
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Degrees

Other

43.6%

Bachelors

22.6%

Associate

17.4%

Certificate

8.0%

Masters

3.8%

Diploma

2.9%

License

1.3%

Doctorate

0.3%
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Top Skills for A Receptionist Secretary

  1. Phone Calls
  2. Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Answer, screen and forward any incoming phone calls while providing basic information when needed.
  • Offer undivided attention to callers needs assuring a positive customer service experience.
  • Managed correspondence, data entry and scheduled appointments.
  • Managed the day-to-day calendar by scheduling appointments, creating, maintaining and updating of medical charts and administered preliminary optical exams.
  • Facilitated smooth daily operations by ordering variety of office supplies and maintaining adequate inventory levels.

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