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Become A Receptionist Secretary

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Working As A Receptionist Secretary

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $30,000

    Average Salary

What Does A Receptionist Secretary Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Receptionist Secretary

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Receptionist Secretary Career Paths

Receptionist Secretary
Secretary Legal Secretary Office Manager
Account Manager
5 Yearsyrs
Secretary Legal Secretary
Office Manager
5 Yearsyrs
Secretary Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Office Assistant Accounts Payable Clerk Accountant
Controller
9 Yearsyrs
Office Assistant Bookkeeper Accountant
Accounting Manager
7 Yearsyrs
Office Assistant Executive Assistant Office Manager
Business Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Certified Nursing Assistant Team Leader Owner
Co-Owner
6 Yearsyrs
Waitress Teacher Consultant
Finance Manager
7 Yearsyrs
Legal Assistant Executive Assistant Assistant Manager
Assistant General Manager
5 Yearsyrs
Legal Assistant Administrator Assistant Manager
Center Manager
6 Yearsyrs
Teacher Consultant Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Teacher Consultant Manager
Business Owner
6 Yearsyrs
Substitute Teacher Administrator Case Manager
Patient Care Manager
5 Yearsyrs
Teller Human Resources Coordinator Senior Administrative Assistant
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Waitress Specialist Administrator
Business Office Manager
7 Yearsyrs
Substitute Teacher Account Executive Customer Service Manager
Administrative Manager
6 Yearsyrs
Teller Human Resources Assistant Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Legal Secretary Owner Business Owner
Entrepreneur
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Clerical Secretary 3.4 years
Secretary 3.0 years
Office Secretary 2.8 years
Office Assistant 2.2 years
Receptionist 2.0 years
Desk Receptionist 1.6 years
Top Careers Before Receptionist Secretary
Cashier 17.2%
Receptionist 10.6%
Secretary 9.6%
Server 3.8%
Waitress 3.5%
Manager 2.3%
Hostess 1.9%
Teller 1.8%
Internship 1.8%
Top Careers After Receptionist Secretary
Cashier 12.8%
Secretary 6.7%
Server 3.9%
Manager 2.4%
Waitress 2.3%
Teacher 1.9%

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Top Skills for A Receptionist Secretary

  1. Phone Calls
  2. Customer Service
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Booked Carpet orders, answered phone calls, ordered Carpet, payroll, gained a lot of computer skills.
  • Offer undivided attention to callers needs assuring a positive customer service experience.
  • Handle incoming telephone calls; record and transmit messages; receive and announce scheduled visitors; screen unscheduled visitors.
  • Managed correspondence, data entry and scheduled appointments.
  • Worked closely with patients during difficult times assisting them in appointment scheduling, psychological testing and insurance authorizations.

Receptionist Secretary Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 46,400 Receptionist Secretary resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Receptionist Secretary Resume

View Resume Examples

Receptionist Secretary Demographics

Gender

Female

82.4%

Unknown

10.8%

Male

6.8%
Ethnicity

White

61.4%

Hispanic or Latino

18.3%

Black or African American

12.0%

Asian

5.2%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

78.5%

French

5.9%

Portuguese

3.6%

Italian

1.9%

German

1.5%

Russian

1.3%

Arabic

1.2%

Japanese

0.8%

Polish

0.7%

Tagalog

0.7%

Korean

0.6%

Romanian

0.5%

Mandarin

0.4%

Hebrew

0.4%

Hindi

0.3%

Chinese

0.3%

Swedish

0.3%

Filipino

0.3%

Vietnamese

0.2%

Urdu

0.2%
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Receptionist Secretary Education

Schools

University of Phoenix

21.9%

Miami Dade College

9.5%

The Academy

6.8%

Ashford University

6.6%

Kaplan University

6.6%

Houston Community College

4.6%

Broward College

3.8%

Ultimate Medical Academy - Clearwater

3.7%

Liberty University

3.5%

Florida International University

3.3%

Everest Institute

3.3%

Strayer University

3.3%

Remington College

3.2%

Grand Canyon University

3.0%

Northern Virginia Community College

2.9%

Nassau Community College

2.9%

Monroe College

2.8%

Oakland Community College

2.8%

Hinds Community College

2.8%

American InterContinental University

2.8%
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Majors

Business

21.7%

Health Care Administration

8.9%

Nursing

8.7%

Medical Assisting Services

6.7%

Criminal Justice

6.2%

Psychology

6.1%

Accounting

5.9%

Secretarial And Administrative Science

4.7%

General Studies

4.6%

Cosmetology

3.5%

Legal Support Services

3.3%

Education

3.1%

Liberal Arts

2.5%

English

2.4%

Elementary Education

2.2%

Computer Science

2.0%

Biology

2.0%

General Education, Specific Areas

1.9%

Communication

1.9%

Medical Technician

1.8%
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Degrees

Other

43.4%

Bachelors

21.8%

Associate

18.5%

Certificate

8.2%

Diploma

3.2%

Masters

3.2%

License

1.4%

Doctorate

0.3%
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