Receptionist secretary job description

JOB TITLE: Secretary/Receptionist # 04401 – Laboratory Department

DEFINITION OF POSITION:

Under the direction of the Laboratory Manager, the incumbent in this position functions as an active member of the Laboratory Department. This position is responsible for a variety of clerical functions including but not limited to preparing and maintaining patient files, scheduling, and communicating with customers. Using Meditech and Epic to pull orders and print orders. Facilitates communication between lab assistant, technologists, and patients by answering phone calls and looking up patient results for providers. Uses excellent customer service when answering phones. Maintains routine and standing orders in electronic fax que. Scans in lab orders into EPIC computer system for medical records. Responsible for maintaining an orderly office and stock of supplies.

ESSENTIAL JOB FUNCTIONS :

1. perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
2. accept responsibility for scheduling patients and coordinating group classes and individual appointments and annual meeting.
3. accept responsibility for admitting, discharging, entering charges, and occasionally collecting fees from customers.
4. work independently.
5. recognize the rights and responsibilities of patient confidentiality (HIPPA).
6. convey empathy and compassion to those experiencing pain, grief, and chronic illness.
7. relate to others in a manner that creates a sense of teamwork and cooperation.
8. communicate effectively with staff, management, patients, and visitors.
9. respond to changes in the workload as assigned by the manager or coordinator (other duties as assigned).
10. observe all safety and infection control procedures.
11. accept responsibility for using audiovisual equipment and computers
12. communicate with insurance companies on behalf of the patient to determine coverage for services.
13. work with culturally diverse population.

QUALIFICATIONS:

A. Education: High school diploma or equivalent. Must be able to speak and write fluent English and demonstrate basic math skills.

B. Experience: Previous experience working in a customer service environment, preferably healthcare, is desirable, however, not required. Computer skills are required. Bilingual and/or English-Spanish speaking essential. Ability to work with culturally diverse population.

C. Licenses, certification, and/or registrations: None

D. Equipment, tools, and work aids: Telephone skills, Computer, power point projector, telephone, printer/FAX machine

Part Time Position (24 hours a week)
Clinic Hours: 6:00 AM to 4:30 PM

Shifts: M, W, F

Prior secretarial background in the medical field helpful and must be willing to handle blood specimens.

PURPOSE AND SCOPE:

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Under direct/close supervision, performs a variety of basic and routine clerical and secretarial duties. These may include but are not limited to:
* Preparing and typing routine correspondence, form letters and reports
* Answering telephone & routing calls to the appropriate person,
* Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed.
* Setting up and maintaining filing systems and basic databases as applicable.
* Completing forms and reports as required by the various company offices and outside vendors and agencies.
* Recording the minutes of meetings and providing the resulting documents as necessary.
* Making copies of correspondence and other printed matter as required by manager.
* Preparing purchase orders using the appropriate software application.
* Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
* Distributing incoming mail.
* Maintaining calendar and daily schedules.
* Scheduling appointments & arranging meetings.
* Maintaining inventory of the necessary office forms and supplies.
* Assisting with various basic personnel administrative functions as needed.
* Acting as backup to other clerical personnel in office as needed.
* Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.
* Assists with month-end reporting requirements
* Assists in auditing records for ongoing compliance with medical records standards.
* Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
* Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
* Organizes travel for patients by contacting and providing requested medical records.
* Coordinates with transient patient paperwork.
* Coordinates transfer placements and confirmations along with Clinical Manager.
* Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
* Assist with medical appointment referrals and scheduling.
* Assist with transportation coordination and referrals.

* Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART.
* Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

* The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Day to day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials

EDUCATION:

* High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:

* Minimum 6 months relevant experience without a degree - 0-6 months experience with an Associate degree or secretarial school.
* Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills.
* Pleasant telephone manner.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

*Job Title: *SECRETARY

*Department: *DOMESTIC RELATIONS

*Reports To: *Domestic Relations Director

*FLSA: * non-exempt

*PREPARED DATE: *September 2018

*SUMMARY: *Provides clerical support to DRO staff.

*ESSENTIAL DUTIES AND RESPONSIBILITIES* includes the following. Other duties may be assigned.
* Answers telephone calls and directs the call to the appropriate employee.
* Sorts and distributes to employees, daily batch from Bureau of Child Support Enforcement.
* Certifies and mails paternity documents to Vital Statistics.
* Responds to inquiries, in person and on telephone regarding Domestic Relations Programs.
* Updates client addresses and demographics on the computer.
* Enters notes on computer for Conference Officers.
* Assists clients with filing complaints and modifications.
* Schedules appointments for clients to file a complaint or modification.
* Processes Department of Human Services referral forms.
* Retrieves and distributes files to Conference Officers for upcoming support proceedings.
* Photocopies all necessary material from clients and Attorneys, prior to their support conference and distributes to the Conference Officers and Attorneys.
* Prepares all outgoing mail.
* Runs all outgoing mail thru postage machine.
* Delivers, picks up, opens and scans all mail.
* Types court orders for Special Master Hearings.
* Receives lump sum purge payments and court costs at the counter.
* Takes monies to bank for depositing.
* Orders office supplies.
* Replenishes copiers and printers with paper.
* Collects recycling each week.

*EDUCATION and EXPERIENCE: *

High School Diploma or G.E.D. with computer experience.

*LANGUAGE SKILLS: *

Ability to read and comprehend instructions, correspondence and memos.

Ability to effectively present information and respond to questions from clients, Attorneys, fellow employees and the general public.

*MATHEMATICAL SKILLS: *

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractures and decimals.

*REASONING SKILLS: *

Ability to apply common sense understanding to carry out instructions.

*PHYSICAL DEMANDS: *

Ability to sit for periods throughout the workday, with intermittent periods of standing/walking and occasional bending, twisting and reaching.

Ability to lift/carry objects with a maximum weight of 10 pounds.

Ability to pay close attention to details and concentrate on work.

*WORK ENVIRONMENT: *

Work frequently involves interaction with emotional and hostile individuals.

EEO

Job Type: Full-time

Pay: From $14.47 per hour

Benefits:
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No nights
* No weekends

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location