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Receptionist/security officer skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical receptionist/security officer skills. We ranked the top skills for receptionist/security officers based on the percentage of resumes they appeared on. For example, 22.5% of receptionist/security officer resumes contained customer service as a skill. Continue reading to find out what skills a receptionist/security officer needs to be successful in the workplace.

15 receptionist/security officer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how receptionist/security officers use customer service:
  • Answered questions and resolved or referred concerns by communicating proactively and demonstrating commitment to high quality customer service.
  • Provided quality customer service to residents while insuring that proper move in/out procedure is followed.

2. Visitor Badges

Here's how receptionist/security officers use visitor badges:
  • Maintained security by following procedures; monitored logbook; and issued visitor badges
  • Welcomed and directed visitors; issues visitor badges; answers or refers inquiries.

3. Front Desk

Here's how receptionist/security officers use front desk:
  • Front Desk Administrator responsible for maintaining daily security logs regarding arrival and departures of the building.
  • Front desk duties, assist residents with services throughout the facility.

4. Patrol

Here's how receptionist/security officers use patrol:
  • Monitored Notifier panel system and dispatched patrol officer to certain location.
  • Maintain constant patrol of assigned area to assure the safety of others and to also seek those in need of assistance.

5. Client Facility

Here's how receptionist/security officers use client facility:
  • Serve as first point of contact and gatekeeper for client facility by welcoming and directing on-site visitors.
  • Front lobby receptionist for client facility to control access through the admittance process.

6. Safety Hazards

Safety hazards are defined as any potential source of danger or harm to a person's health and safety. The term commonly refers to the risks associated with the kind of occupation or work. The five common types of occupational safety hazards are; biological (health risks from viruses, bacteria, insect,s, etc.), chemical (dangerous substances used in manufacturing plants), physical (risk of injury associated with labor), Ergonomic (worker's efficiency during work), and Psychosocial (mental health risks involved with certain occupations).

Here's how receptionist/security officers use safety hazards:
  • Monitor for irregularities, such as security breaches, facility and safety hazards
  • Greeted clients and visitors daily Patrolled the facilities, checked for safety hazards, reported mechanical malfunctions, and suspicious activity.

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7. Security Services

Security services provide security to a customer who can pay for the service. They offer different services and packages that start with the basic security to more thorough security. This could include a security guard, with a weapon and a guard dog.

Here's how receptionist/security officers use security services:
  • Provided security services to various residential and commercial properties such as Citibank, Whitehall Apartments, and Verizon
  • Provided security services for various clients to include office buildings, front lobby security, large manufacturing plants.

8. Transferring Calls

Here's how receptionist/security officers use transferring calls:
  • Fire Watch - Logging in/out Vendors - Copying/Printing/Scanning/Faxing - Answering/transferring calls
  • Executed office work such as: verify and organize paperwork, answer phones, and transferring calls.

9. Emergency Situations

Here's how receptionist/security officers use emergency situations:
  • Assist the Operating Supervisor and other management personnel with emergency situations.
  • Assist in emergency situations by having the correct personnel go to the appropriate scene and calling further authorities when needed.

10. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how receptionist/security officers use cpr:
  • Learned how to multitask and operate on computers and CPR Certification.
  • Perform first aid or CPR when necessary Skills Used Communication Surveillance Integrity & professionalism Written Patrolling Medical Knowledge

11. CCTV

Here's how receptionist/security officers use cctv:
  • Monitored the CCTV cameras, patrolled twice a day, and controlled access into the facility to ensure safety.
  • Monitored all event activity, CCTV and maintained control over customers, residents and staff traffic throughout the property.

12. Company Management

Here's how receptionist/security officers use company management:
  • Observed and reported incidents or suspicious activity to client representatives, company management, life/safety personnel.
  • Performed various job processes at various locations under the supervision of an experienced staffing coordinator as well as company management.

13. Property Damage

Property damage is the destruction or damage of tangible personal property. Property damage can be caused by negligence, irresponsible handling of the property, willful destruction, or any other destructure act of nature.

Here's how receptionist/security officers use property damage:
  • Prevented property damage by monitoring surveillance video of the property.
  • Write reports of daily activities and irregularities, such equipment or property damage, theft and maintain security of premises.

14. ID

Here's how receptionist/security officers use id:
  • Check identification such as company badge, driver's license, passport, government agency and Military ID.
  • Maintained the security of the property by doing foot patrols and checking ID's at the gate.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how receptionist/security officers use telephone calls:
  • Manage the reception area, including greeting visitors and fielding telephone calls as well as in-person requests for information.
  • Answered, screened, and forward telephone calls.
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List of receptionist/security officer skills to add to your resume

Receptionist/security officer skills

The most important skills for a receptionist/security officer resume and required skills for a receptionist/security officer to have include:

  • Customer Service
  • Visitor Badges
  • Front Desk
  • Patrol
  • Client Facility
  • Safety Hazards
  • Security Services
  • Transferring Calls
  • Emergency Situations
  • CPR
  • CCTV
  • Company Management
  • Property Damage
  • ID
  • Telephone Calls
  • Administrative Tasks
  • On-Site Visitors
  • Medical Emergencies
  • Security Cameras
  • Law Enforcement
  • Direct Calls
  • Surveillance Equipment
  • Greeting Visitors
  • Alertness
  • Computer System
  • Surveillance Cameras
  • Security Systems
  • Office Equipment
  • Multi-Line Phone System
  • Security Breaches
  • Admittance Process
  • Security Issues
  • Security Procedures
  • Alarm Systems
  • Security Checks
  • Circuit Television
  • Fire Alarms
  • DAR
  • Security Policies
  • Client Property
  • Security Badges
  • Security Violations
  • Telephone Switchboard
  • Criminal Acts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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