Veterinary Receptionist
Receptionist job in Tacoma, WA
Full-time Description
Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 locations nationwide. With over 80 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In additional to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.
Animal Dermatology Clinic - Tacoma is seeking a Receptionist. We are looking for someone with the following qualities:
Energetic
Positive
Upbeat personality
Takes initiative
Commitment to the needs of the clinic
Punctual
Willingness to teach others and share ideas
Openness to diversity
Adaptability to change
Accountable
Able to see big picture
Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude
Requirements
Knowledge, Skills and Abilities (including but not limited to):
Excellent client service skills
Excellent phone skills
Computer skill preferred
Excellent communication skills
Ability to work in a team oriented environment
Organized and detail oriented, ability to take direction, ability to handle money accurately and honestly
Possess sound decision making skills and multi-task while working in a stressful environment
Duties (including but not limited to):
Client service
Answer phone calls
Take accurate messages and book appointments
Maintain charts and computer records
Pharmacy and retail sales
Marketing implementation
Maintenance/housekeeping
Financial responsibilities
Education and Physical Requirements:
High school diploma or equivalent required
Must have experience working in the public (ie: restaurant, retail or service business)
Experience in a veterinary hospital or doctor's office is a plus
Dependable attendance is required
Must be able to lift 40 pounds
The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day
Benefits:
No weekends
Paid vacation (
full-time employees only
)
Paid holidays (
full-time employees only
)
Competitive wages
Monthly bonuses based on clinic dietary sales (
full-time employees only
)
Medical, dental, vision, dependent care FSA, and short-term disability benefit options (
full-time employees only
)
Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
401K with employer match
CE opportunities
Uniforms
Discounts on services and medications for employee pets
*Some traveling may be required
For more information about Animal Dermatology Clinic, please visit our website animaldermatology.com!
Salary Description $19.75 - $25.00 / hour depending on experience
Part-Time Veterinary Receptionist
Receptionist job in Seattle, WA
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
BluePearl Pet Hospital is hiring an experienced Part-time Client Service Coordinator.
Are you an excellent customer service professional?
Do your peers turn to you for advice, guidance, comfort, and support?
Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?
If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.
At BluePearl Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
Schedule: Day Shift or Swing Shift - Part Time
CSC Pay: $20.74 - $31.82 /Hr
This pay band is a starting point and is dependent on experience and advancement through Kahuna leveling system.
We also offer competitive shift differential pay for eligible hours worked for nights and weekends.
*Shift differentials are based on a 4-hour minimum.
For example:
Mon - Fri: 6pm to 8am = $4.50 Shift Differential
Sat & Sun: 6pm to 8am = $8.00 Shift Differential
Sat & Sun: 8am to 6pm = $4.50 Shift Differential
As a Client Services Coordinator:
You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
You are always offering a friendly smile, strong eye contact and an approachable demeanor.
You are a compassionate listener.
You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
You will assess immediately upon arrival each client's rare need, as well as the pet's general condition.
You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
You will respond to non-patient calls or visitors and connect them to the appropriate team member.
You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Health, dental, vision, and life insurance options.
Paid paternity leave as well as employer provided short-term and long-term disability.
Flexible work schedules.
Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Auto-ApplyFront Desk Receptionist
Receptionist job in Tacoma, WA
Front Desk Receptionist Schedule: Full-time, 7:30 AM - 5:00 PM on Mon/Tue/Thu/Fri, Wednesday off, and Saturday 8:00 AM - 1:00 PM with an additional $3.50 per hour weekend differential. Pay: $22.00 - $33.17 per hour, depending on experience. Location: Travel to all clinics required - Tacoma, Gig Harbor, Federal Way. About Us Pediatrics Northwest is a dedicated multi-specialty pediatric group committed to improving the health of children in our communities since 1980. Our team collaborates across clinics to provide compassionate, high-quality care. If you're seeking a meaningful career in Pediatrics, we'd love to hear from you! Position Overview As a Front Desk Receptionist, you'll play a key role in creating a welcoming, efficient, and professional experience for our patients and their families. You will support smooth clinic operations by managing patient check-ins, maintaining the appearance and functionality of the reception area, and collaborating with clinical and support staff to ensure optimal patient flow. Key Responsibilities:
Greet and check in patients in a friendly, professional manner.
Answer office and overflow calls promptly.
Verify insurance and patient demographic information.
Collect co-pays or outstanding balances during check-in.
Manage voicemail and return calls in a timely manner.
Schedule appointments per provider templates and procedures.
Monitor and maintain clinic schedules to ensure efficient patient flow.
Contact referral patients.
Reschedule appointments as needed based on provider availability.
Confirm appointments and relay messages to the appropriate team members.
Verify state insurance PCP assignments for coverage accuracy.
Complete advance and next-day appointment confirmations as assigned.
Maintain a clean and organized waiting area.
Work well under pressure, meeting multiple and sometimes competing deadlines.
Qualifications:
High school diploma or equivalent.
At least 1 year of customer service experience, with medical office or call center experience preferred.
Experience with Electronic Medical Records (EMR) systems preferred.
Proficiency in Microsoft Office Suite.
Bilingual in Spanish is a plus.
Benefits:
Health and vision insurance - Employee premium covered 100% by Peds NW
Dental insurance
Life insurance
Voluntary insurance plans
401(k) plan with profit sharing
8 paid holidays per year
3 weeks of PTO in the first year (available after 90 days of employment)
Employee Assistance Program (EAP) services
Candidate required to pass background check and drug screen. Pediatrics Northwest is an Equal Opportunity Employer. Pediatrics Northwest is adhering to Washington State Laws regarding Health Care Professionals and the COVID-19 vaccine and employees must be vaccinated. If you are interested, please apply directly on our website:
Pediatrics Northwest (recruitingbypaycor.com)
Concierge Concierge/Receptionist
Receptionist job in Gig Harbor, WA
PT Day Shift- 15 hours a week. Must be able to work every Saturday and Sunday 8:00am-6:30pm . Must be available to cover vacations including weekends if possible. This position also includes receptionist duties.
The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager. Qualifications
Must have high school diploma or equivalent
Must be proficient with Microsoft Office (Word and Excel)
Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
Primary Job Responsibilities Greeter Duties
Demonstrates excellent customer service , including telephone etiquette skills
Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
Creates and maintains a positive atmosphere of warmth and hospitality
Interacts with all individuals professionally and courteously
Directs concerns from individuals to appropriate manager
Screens visitors entering the community
Assists with keeping front lobby and workrooms neat, clean and presentable
Closely observes lobby activity and reports unauthorized visitors or concerns
Keeps front lobby entrance flowing and welcoming
Keeps bell cart clean and polishes weekly
Administrative Duties
Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
Receives, sorts and distributes mail
Delivers packages to appropriate person/department following community policy
Makes accurate, timely entries into Events Log
Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)
Enters resident maintenance requests in TELs system
Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)
Sales / Marketing Support
Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
Communicates with sales team and back up sales team so inquiry calls are handled timely
Assists with Electronic Heath Record (EHR) system as requested
Additional Requirements
Must enjoy serving seniors
Must demonstrate excellent customer service and hospitality
Must have good telephone etiquette
Must demonstrate trustworthiness and dependability
Must work efficiently and effectively with little to no supervision
Must demonstrate effective communication skills
Must work efficiently with frequent interruptions
Must be able to multi task
Must be able to meet deadlines
Must be cheerful and positive
Must be responsive to resident requests
Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
Who We Are At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.
Front Desk Agent FT
Receptionist job in Bellevue, WA
Join the Bellevue Club and Hotel team. As the premier athletic and social club on Seattle's Eastside, the Bellevue Club is a gathering place for the Northwest's most celebrated and visionary citizens. Dedicated to the well-being of its members, the property merges 250,000 square feet of world-class fitness facilities and four innovative dining spaces with unique recreational, social, and business areas. Members enjoy yoga classes, tennis matches, lunches with family, wine dinners and more. The property is also home to the Bellevue Club Hotel, a luxury 66-room boutique hotel, and a full-service spa with cutting-edge wellness offerings.
At The Bellevue Club Hotel, our Front Desk Team goes beyond just assisting our guests and Members during arrival and departure. Instead, we want to exceed expectations and provide a level of service that aligns with the luxury service our guests are accustomed to. As one of the first points of contact at The Bellevue Club Hotel, a warm welcome and an ability to put guests' mind at ease is crucial. Often being one of the last Team Members that a guest encounters, you will also need to make their final interaction on property memorable.
We Offer:
Pay range: $24-$24 per hour
FREE Medical, Dental, Vision benefits after 60 days
401(k) plan with a generous employer match
Free access to Club facilities and amenities
Complementary group fitness classes
Discounts at Club restaurants, Spa services and products
Opportunities for advancement in other roles within the Bellevue Club
Employee Recognition
Training and Development
A luxurious, recently remodeled hotel and cutting-edge fitness facility
A unique, thriving, fun and busy environment.
Free parking and other great perks!
As a Front Desk Agent, you will:
Check guests in and out of the Bellevue Club Hotel using Opera Property Management System.
Process credit card information, cash and direct billing payments as required.
Answer the Bellevue Club Hotel front office and reservation telephones. Provide information to prospective guests regarding room rates, room availability, corporate accounts, and services offered by the Bellevue Club Hotel.
Create and modify room reservations using Opera PMS. Input and/or update reservation information in the computer and properly code all reservations.
Process room reservation requests via phone, email and walk-in traffic.
Receive and action guest room inquiries via property computer system, including messaging of guests to gauge their satisfaction level throughout stay.
Coordinate with Housekeeping and Guest Services staff to accommodate guest requests.
Use guest history to record guest membership numbers and ensure that all input information is correct. Update data on repeat guests.
Constant evolving knowledge of all hotel room types, features of rooms, Bellevue Club facilities and the Bellevue/Eastside area.
Maintain and update information regarding Hotel facilities, hours of operation, key personnel, special activities and functions in the Hotel and Club. Utilize this information to answer guest and member questions about the Bellevue Club and Hotel.
Answer inquiries from Hotel guests, Club members, other hotel properties, travel agents, and general public pertaining to Hotel policies and services.
Effectively and consistently follow standards of operation and service as established by the Bellevue Club management.
Prior hotel experience is preferred, but not required. A passion for exceeding guest expectations, a desire to provide excellence in guest service and an acute attention to detail is a must. We want Team Members with a positive attitude, instinctually come from a place of “yes we can” and looking for a fun culture to grow their hospitality careers. Candidates must have full availability, including weekends, evenings, and holidays.
How to Apply:
If you are looking for a fun, professional yet casual atmosphere and a great work environment, apply today!
*This organization Participates in E-Verify/Esta Organizacion Participa en E-Verify.
*Bellevue Club | Hotel is an Equal Opportunity Employer.
Veterinary Receptionist - Kirkland, WA
Receptionist job in Kirkland, WA
Who we are
Evergreen Veterinary Hospital is Hiring a Veterinary Receptionist!
Details
Role: Veterinary Receptionist
Status: Part-time
Salary: $20.00 - $23.00 per hour
Schedule: Monday through Friday, 2pm - 7pm
Are you passionate about animal welfare and nurturing the human-animal bond? Do you believe client education is the key to ensuring our pets live happy and healthy lives? Do you LOVE puppy kisses and kitty face nudges? If so, Evergreen Veterinary Hospital would love to meet you!
Evergreen Veterinary Hospital, a well-established practice with a commitment to unparalleled patient care and exceptional customer service, is looking to add a veterinary receptionist superstar to our team! We are more than a group of compassionate veterinary professionals; we are a supportive team that believes in a 'better together' philosophy and strives to cross-train and educate our staff so that we can all find a growth path.
Why You'll Love it Here
Flexibility with scheduling to ensure a healthy work-life balance
Employee benefits that strengthen both the body and the mind
A clinic culture that celebrates your unique awesomeness!
No nights, no weekends, and no holiday shifts
Each Member of Our Team Should be Ready to
Let your passion for pets and veterinary care shine every day.
Laugh. Life is short; smile while you still have teeth.
Ask for help and offer help to others.
Enjoy yourself. If you're not having fun, you're doing it wrong.
Benefits You Can't Beat
Financial Benefits
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Wellness Benefits
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program
Join Our Team!
Take the next step. You miss every chance you don't take - don't miss this one. Apply today!
Diversity, equity, inclusion, and belonging are core values at Evergreen Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Auto-ApplyVeterinary Receptionist
Receptionist job in Seattle, WA
Job DescriptionDescription:Veterinary Receptionist - Roosevelt Animal Hospital (Full-Time)
Seattle, WA,
Veterinary Receptionist: Turn your love of animals and skill with people into a great career.
Roosevelt Animal Hospital is an established hospital in Seattle, WA and part of the Cara Network of Neighborhood Veterinary Practices. We're well known for the dedicated care we give our community's animal family members, and as one of Cara's 10 member hospitals, we're also known as an exceptional place to work.
In real world talk, that means you'll get the training and support you need to do your job well. Plenty of opportunities to learn, grow, and advance. Acknowledgement and rewards for those who go the extra mile for our clients and their pets.
· Excellent compensation & benefits including medical, dental, and vision
· Clear expectations and a path to advancement
Our Offer
Highly competitive salary range of $22.00-$24.00 per hour
Medical, vision, & dental insurance
Employee Assistance Program
Paid Time Off (PTO), up to 80 hours + 10 hours birthday PTO
Up to 6 paid floating holidays per year
401k + 4% employer match
Employee pet care discount for up to four personal pets
Uniform allowance
Professional Development (CE) reimbursement, up to $500 each year
Incentive Bonus Program with potential quarterly earnings of up to $700
Veterinary Medical Clerk License application and renewal paid for
Regular reviews and feedback
What We're Looking For
We want to provide clients and their pets with the kind of exceptional care and service they cannot get anywhere else-so it's important that you're as good with people as you are with pets. This means you should be someone who:
has demonstrable customer service skills
minimum 1 year of veterinary receptionist experience required
enjoys educating and connecting with people
communicates effectively
is reliable and trustworthy
shows adaptability and resilience
has an interest in community outreach or marketing
Is That You?
Then please reach out by sending a fully updated resume as well as a cover letter expressing why you think you'd be a good fit for our team.
Roosevelt Animal Hospital is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all team members.
_______________________
CARA VETERINARY CORE VALUE PILLARS
Put pets first. Our first priority is always with the health, happiness, and comfort of our patients. We have designed the Cara experience with the animal perspective in mind. And our care advice is based only on what is best for the pet.?
Trust the parent. We believe that caring for an animal is a partnership built on mutual trust and humility. We trust parents to make the right decisions for themselves and their pets and invite them to actively participate in care alongside us.?
Authentically human. Caring for a pet involves the full spectrum of emotions, from joy to grief. We must lean into openness, empathy, and compassionate listening. We know when to be fun, and when to be serious. At all times, we foster supportive, positive, and authentically human hospital culture.?
Good neighbors. Although our business is growing, we retain the attitude and spirit of a neighborhood vet. We welcome people in. We get to know our clients' families and are proud to play an active role in our local communities.?
Shake things up. We are always looking for a better way. In an industry that hasn't seen a lot of innovation, we are experimenting with new ways of delivering care, delighting customers, providing unexpectedly human (and animal) touches, and infusing out hospitals with fresh ideas.?
Requirements:
Front Desk Receptionist
Receptionist job in Renton, WA
E&E Foods is launching a search for a Front Desk Receptionist at their corporate office in Renton, WA. This job requires a professional who has excellent communication skills, attention to detail, strong people skills and an understanding of confidentiality and privacy. Finally, they will be a team player with the ability to handle deadline driven environments.
The successful candidate will:
The receptionist works under the direction of the Operations Human Resource Director and the primary focus of this position will be to perform the following duties and responsibilities:
Full-time front desk coverage.
Answer incoming phone calls on multi-line phone systems and direct calls to the proper person.
Phone list maintenance.
Greeting and assisting guests including screening and Visitor Log.
Sorting and distributing mail and/or packages.
Ordering office and kitchen supplies.
Business card printing.
Create labels using label machine.
Administrative duties to include filing, faxing, copying, scanning and data entry.
Provide assistance and support to shipping department.
Prepare reports for management using Excel.
Assist with other administrative/HR project tasks as requested.
Requirements
Required Skills/Abilities:
Strong computer skills.
Office environment experience.
Ability to collaborate effectively in a team setting.
Accurate and proficient data entry with strong attention to detail.
Well organized and able to prioritize varying projects and deadlines.
Creative problem solver and able to work effectively despite persistent interruptions and changing priorities.
Strong understanding of confidentiality and privacy.
Strong interpersonal communication including empathy, diplomacy, and necessary discretion.
Excellent verbal, oral and written communication skills.
A team player with ability to handle deadline driven environments.
Candidates must possess the following qualifications:
3/+ years relevant work experience
Bi-lingual Spanish/English preferred
Proficiency in Microsoft Office Suite - Excel, Word, Outlook
Salary & Benefits: · The starting wage is $22.00 to $24.00 per hour. Medical, Dental, 3 weeks PTO. 401k with match available after 1 year.
Work Environment: · E&E Foods offers a business casual work environment. · Work is typically performed in an office setting, and onsite/in-person. · The ability to sit at a desk/computer station, bend, stoop, walk and generally move around the office to consult with others, work within a busy environment and remain focused on tasks. · Document management requires some lifting and moving of objects up to 25lbs.· Excellent communication skills are essential.
ADA: EE Foods is committed to working with and providing reasonable accommodations to individuals with disabilities.
EEOC: EE Foods is an equal opportunity employer and does not discriminate on the basis of race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. Previously incarcerated, BIPOC, women and LGBTQ individuals are strongly encouraged to apply!
New Applications (21) Screening (0) Phone Interview (0) In Person Interview (0) Rejected (0) Offered (0) Hired (0)
Salary Description $22.00 to $24.00 per hour
Veterinary Receptionist and Client Coordinator
Receptionist job in Bothell, WA
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS:
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
ATTITUDES (WILLDO)
Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence - Able and willing to perform tasks and duties without supervision.
Tolerance for Stress / Resiliency - Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
The pay range for this role is
$17.70 - $22.62 Hourly
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:
Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).
Auto-ApplyHotel Front Desk Receptionist
Receptionist job in Auburn, WA
Job Description
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has at least one year of Opera PMS experience, brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
401(k)
Insurance
Flexible hours
Vacation time
Compensation:
$20.50 hourly + benefits
Responsibilities:
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Bookkeeping: keep accurate records of all hotel guest account information
Communicate with housekeeping to make sure guest rooms are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications:
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Exhibits working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
High school diploma, GED, or equivalent
At least one year of experience with the Opera PMS system.
About Company
Located just outside of Seattle and Tacoma, La Quinta by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.
Front Desk Receptionist
Receptionist job in Edmonds, WA
Front Desk Receptionist - Large Senior Living Community
We are seeking for a happy, outgoing, and energetic Front Desk Receptionist to join our team of concierge at a large senior living community in Edmonds Village Come join a team of dedicated, smart, and caring professionals. This is a part time night shift (overnight) position. Great for students, or those with other positions.
Who we are
"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO
If you are looking for a company and team that understands the value of people, then look no further!
Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.
Edmonds Village is one of Stellar Senior Living's most vibrant communities. Serving our 55+ community, in a way that is full of fun, family and opportunities to serve.
What we offer
Competitive salary $22.00 to $24.00
Benefits may include medical, dental, vision, generous Paid Time Off program, holidays, 401k and more!!!
A growing company with opportunities for advancement
Company sponsored training, tuition reimbursement, and other learning opportunities
Flexible schedules available. Part-Time and Full-Time available. Perfect for students!
Job Description
The Front Desk Receptionist oversees all receptionist and secretarial duties at our community with an outstanding customer service and support. As the face of the company, the successful candidate will be approachable and friendly, with outstanding people skills.
Responsibilities
Greet residents and visitors with a positive and helpful attitude
Assist Executive Team with a variety of administrative tasks
Answer phones in a professional manner
Provide excellent customer service
Qualifications
Prior experience as a receptionist or related field preferred
Excellent communication and organizational skills
Knowledge of MS Office programs
If you are the right candidate, then we definitely want to hear from you! To apply click the “Apply” button or send your resume directly to **************************
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
As part of Stellar Senior Living's continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.
Auto-ApplyVeterinary Receptionist
Receptionist job in Olympia, WA
Job Description
WellHaven Pet Health is built on a foundation of "Well People, Well Pets, Well Practice, and Well Community" it's the heart of everything we do. With over 40 hospitals and growing, we are committed to supporting our teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!
Job Summary
As the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each client's experience. The primary responsibility of this position is to convert incoming calls into scheduled appointments, ensuring that every interaction is positive and welcoming and results in client engagement. This role requires a proactive approach to managing calls, educating clients, and fostering relationships encouraging repeat visits and client loyalty. Receptionists play a key role in driving our veterinary business forward by saying "YES" to pets and booking client appointments.
Key Responsibilities
Main Accountabilities:
The primary purpose of this role is to fill the client schedule each day. This is how we provide access to care.
Greet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive.
Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets.
Convert > 20% of New Client incoming calls to scheduled appointments.
Promote the practice's Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options.
Perform weekly proactive reminder phone calls to clients that are coming due or overdue for services. The purpose of these outbound calls is to book the client for appointments, as outlined in the Client Reminder SOP. This is critical to supporting the WellHaven mission of delivering patient-centered care.
Administer essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process.
Facilitate client education and utilization of client-facing online pharmacy.
Handle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency.
Maintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care.
Work closely with the veterinary team to streamline patient flow and enhance the client's experience, converting inquiries into scheduled appointments.
Ensure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions.
Customer Service Delivery:
Provide exceptional service by converting every client call into a booked appointment, demonstrating professionalism, attentiveness, and a strong knowledge of available services.
Exhibit strong communication and organizational skills to manage client calls effectively, providing accurate information and personalized service to increase appointment conversion rates.
Adapt to each client's unique needs, ensuring calls are handled with empathy and responsiveness, ultimately increasing client satisfaction and fostering long-term relationships.
Proactively resolve customer complaints, ensuring each client feels heard and valued, resulting in continued trust and repeat visits.
Other Responsibilities:
Adhere to OSHA standards and regulations as outlined in company policies to maintain a safe and compliant working environment.
Learn basic veterinary technical skills, such as animal restraint and lab duties, to enhance client service and support the smooth flow of calls and appointments.
Take on other responsibilities as assigned to contribute to overall team success and improve call-to-conversion efficiency.
Required Skills and Knowledge
Demonstrated ability to:
Convert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.
Multi-task in a fast-paced environment while maintaining accuracy, especially during busy call periods.
Remain calm and focused while addressing high call volumes and ensuring a positive experience for every caller.
Learn new computer software systems (PIMs, scheduling, etc.) and use them to streamline client calls and appointments.
Demonstrated experience with/knowledge of:
Handling dogs, cats, and exotic animals.
Typing 40+ wpm (keyboard).
Basic MS Office products (Word, Excel) and email systems.
Able to demonstrate:
A strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking.
Excellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits.
Effective communication skills to handle various client emotions and needs, ensuring each call is both productive and client-centered.
Education and Experience
High School Diploma or equivalent.
1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.
1+ years of experience working with computers (typing, email, other software).
Veterinary experience a plus, but not required.
Work Location, Environment, and Physical Requirements
Reception position performed onsite at our hospital or offsite event locations. Remote work is not available.
Hospital environment includes pet-related sounds, smells, and space constraints.
Flexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays.
Ability to lift 25+ pounds and perform physical activities, such as standing, walking, and reaching.
May be exposed to pets that may bite or scratch, as well as biological hazards and medications.
Salary Range: $17 - $23
Equal Opportunity Employer - Commitment to Diversity
WellHaven is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We comply with all applicable federal, state, and local laws prohibiting discrimination and provide reasonable accommodation for qualified employees with disabilities.
For more information, please contact WellHaven HR at ****************.
Pay Transparency Disclaimer
WellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations, please refer exclusively to our official careers page: *************************************
Switchboard Operator - PACE
Receptionist job in Renton, WA
The Switchboard Operator is the first contact with Providence PACE and is responsible for dealing effectively and courteously with callers, patients and fellow employees. This position provides prompt and courteous coverage of telephones during normal business hours. The function of the position actively incorporates the Mission and Vision of Providence Health Systems. In addition, may perform a variety of office, clerical and support tasks.
Providence PACE is a Program of All-Inclusive Care for the Elderly that strives to keep older adults as healthy as possible living in the community through clinics, home visits and more. Join our team to help empower elders in your community to live active, independent lives.
Preferred Qualifications:
+ Experience with a multi-line phone system.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Requsition ID: 405005
Company: Providence Jobs
Job Category: Administrative Support
Job Function: Administration
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 3303 ADMINISTRATION WA
Address: WA Renton 1801 Lind Ave SW
Work Location: Providence Valley Office Park-Renton
Workplace Type: On-site
Pay Range: $20.76 - $27.98
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Auto-ApplyPart-Time Front Desk / Receptionist
Receptionist job in Seattle, WA
Seattle, WA 98107
Monday-Thursday, 8:00 AM-1:00 PM (approx. 20 hours per week)
We're a busy, family-owned and operated electrical contracting company seeking a friendly, detail-oriented Front Desk Receptionist to join our team. The ideal candidate will be an excellent communicator who thrives in a fast-paced office environment and takes pride in customer service and keeping things organized.
Please note this position is part-time and in-office.
Responsibilities:
Answer and direct calls on a multi-line phone system
Greet visitors and provide courteous, professional assistance
Manage and route incoming emails using Microsoft Outlook
Perform light office duties such as filing, scanning, and data entry
Maintain accuracy and attention to detail in all administrative tasks
Qualifications:
Prior receptionist or administrative experience preferred
Proficient in Microsoft Outlook (and general Microsoft Office familiarity)
Strong communication and organizational skills
Dependable and punctual, with a positive, team-oriented attitude
If you are reliable, personable, and enjoy helping things run smoothly, we encourage you to apply!
Veterinary Receptionist
Receptionist job in Tumwater, WA
WellHaven Pet Health is built on a foundation of "Well People, Well Pets, Well Practice, and Well Community" it's the heart of everything we do. With over 40 hospitals and growing, we are committed to supporting our teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!
Job Summary
As the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each clients experience. The primary responsibility of this position is to convert incoming calls into scheduled appointments, ensuring that every interaction is positive and welcoming and results in client engagement. This role requires a proactive approach to managing calls, educating clients, and fostering relationships encouraging repeat visits and client loyalty. Receptionists play a key role in driving our veterinary business forward by saying "YES" to pets and booking client appointments.
Key Responsibilities
Main Accountabilities:
* The primary purpose of this role is to fill the client schedule each day. This is how we provide access to care.
* Greet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive.
* Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets.
* Convert > 20% of New Client incoming calls to scheduled appointments.
* Promote the practices Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options.
* Perform weekly proactive reminder phone calls to clients that are coming due or overdue for services. The purpose of these outbound calls is to book the client for appointments, as outlined in the Client Reminder SOP. This is critical to supporting the WellHaven mission of delivering patient-centered care.
* Administer essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process.
* Facilitate client education and utilization of client-facing online pharmacy.
* Handle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency.
* Maintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care.
* Work closely with the veterinary team to streamline patient flow and enhance the clients experience, converting inquiries into scheduled appointments.
* Ensure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions.
Customer Service Delivery:
* Provide exceptional service by converting every client call into a booked appointment, demonstrating professionalism, attentiveness, and a strong knowledge of available services.
* Exhibit strong communication and organizational skills to manage client calls effectively, providing accurate information and personalized service to increase appointment conversion rates.
* Adapt to each clients unique needs, ensuring calls are handled with empathy and responsiveness, ultimately increasing client satisfaction and fostering long-term relationships.
* Proactively resolve customer complaints, ensuring each client feels heard and valued, resulting in continued trust and repeat visits.
Other Responsibilities:
* Adhere to OSHA standards and regulations as outlined in company policies to maintain a safe and compliant working environment.
* Learn basic veterinary technical skills, such as animal restraint and lab duties, to enhance client service and support the smooth flow of calls and appointments.
* Take on other responsibilities as assigned to contribute to overall team success and improve call-to-conversion efficiency.
Required Skills and Knowledge
Demonstrated ability to:
* Convert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.
* Multi-task in a fast-paced environment while maintaining accuracy, especially during busy call periods.
* Remain calm and focused while addressing high call volumes and ensuring a positive experience for every caller.
* Learn new computer software systems (PIMs, scheduling, etc.) and use them to streamline client calls and appointments.
Demonstrated experience with/knowledge of:
* Handling dogs, cats, and exotic animals.
* Typing 40+ wpm (keyboard).
* Basic MS Office products (Word, Excel) and email systems.
Able to demonstrate:
* A strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking.
* Excellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits.
* Effective communication skills to handle various client emotions and needs, ensuring each call is both productive and client-centered.
Education and Experience
* High School Diploma or equivalent.
* 1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.
* 1+ years of experience working with computers (typing, email, other software).
* Veterinary experience a plus, but not required.
Work Location, Environment, and Physical Requirements
* Reception position performed onsite at our hospital or offsite event locations. Remote work is not available.
* Hospital environment includes pet-related sounds, smells, and space constraints.
* Flexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays.
* Ability to lift 25+ pounds and perform physical activities, such as standing, walking, and reaching.
* May be exposed to pets that may bite or scratch, as well as biological hazards and medications.
Salary Range: $17 - $23
Equal Opportunity Employer Commitment to Diversity
WellHaven is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We comply with all applicable federal, state, and local laws prohibiting discrimination and provide reasonable accommodation for qualified employees with disabilities.
For more information, please contact WellHaven HR at
Veterinary Receptionist
Receptionist job in Tumwater, WA
WellHaven Pet Health is built on a foundation of "Well People, Well Pets, Well Practice, and Well Community" it's the heart of everything we do. With over 40 hospitals and growing, we are committed to supporting our teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!
Job Summary
As the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each client s experience. The primary responsibility of this position is to convert incoming calls into scheduled appointments, ensuring that every interaction is positive and welcoming and results in client engagement. This role requires a proactive approach to managing calls, educating clients, and fostering relationships encouraging repeat visits and client loyalty. Receptionists play a key role in driving our veterinary business forward by saying "YES" to pets and booking client appointments.
Key Responsibilities
Main Accountabilities:
The primary purpose of this role is to fill the client schedule each day. This is how we provide access to care.
Greet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive.
Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets.
Convert > 20% of New Client incoming calls to scheduled appointments.
Promote the practice s Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options.
Perform weekly proactive reminder phone calls to clients that are coming due or overdue for services. The purpose of these outbound calls is to book the client for appointments, as outlined in the Client Reminder SOP. This is critical to supporting the WellHaven mission of delivering patient-centered care.
Administer essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process.
Facilitate client education and utilization of client-facing online pharmacy.
Handle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency.
Maintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care.
Work closely with the veterinary team to streamline patient flow and enhance the client s experience, converting inquiries into scheduled appointments.
Ensure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions.
Customer Service Delivery:
Provide exceptional service by converting every client call into a booked appointment, demonstrating professionalism, attentiveness, and a strong knowledge of available services.
Exhibit strong communication and organizational skills to manage client calls effectively, providing accurate information and personalized service to increase appointment conversion rates.
Adapt to each client s unique needs, ensuring calls are handled with empathy and responsiveness, ultimately increasing client satisfaction and fostering long-term relationships.
Proactively resolve customer complaints, ensuring each client feels heard and valued, resulting in continued trust and repeat visits.
Other Responsibilities:
Adhere to OSHA standards and regulations as outlined in company policies to maintain a safe and compliant working environment.
Learn basic veterinary technical skills, such as animal restraint and lab duties, to enhance client service and support the smooth flow of calls and appointments.
Take on other responsibilities as assigned to contribute to overall team success and improve call-to-conversion efficiency.
Required Skills and Knowledge
Demonstrated ability to:
Convert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.
Multi-task in a fast-paced environment while maintaining accuracy, especially during busy call periods.
Remain calm and focused while addressing high call volumes and ensuring a positive experience for every caller.
Learn new computer software systems (PIMs, scheduling, etc.) and use them to streamline client calls and appointments.
Demonstrated experience with/knowledge of:
Handling dogs, cats, and exotic animals.
Typing 40+ wpm (keyboard).
Basic MS Office products (Word, Excel) and email systems.
Able to demonstrate:
A strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking.
Excellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits.
Effective communication skills to handle various client emotions and needs, ensuring each call is both productive and client-centered.
Education and Experience
High School Diploma or equivalent.
1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.
1+ years of experience working with computers (typing, email, other software).
Veterinary experience a plus, but not required.
Work Location, Environment, and Physical Requirements
Reception position performed onsite at our hospital or offsite event locations. Remote work is not available.
Hospital environment includes pet-related sounds, smells, and space constraints.
Flexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays.
Ability to lift 25+ pounds and perform physical activities, such as standing, walking, and reaching.
May be exposed to pets that may bite or scratch, as well as biological hazards and medications.
Salary Range: $17 - $23
Equal Opportunity Employer Commitment to Diversity
WellHaven is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We comply with all applicable federal, state, and local laws prohibiting discrimination and provide reasonable accommodation for qualified employees with disabilities.
For more information, please contact WellHaven HR at ****************.
Pay Transparency Disclaimer
WellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations, please refer exclusively to our official careers page: *************************************
Veterinary Hospital Receptionist
Receptionist job in Seattle, WA
Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
* We love all pets like our own
* We're the future of the pet industry
* We're here to improve lives
* We drive outstanding results together
* We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.
Position Purpose:
The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.
All hospital partners are responsible for performing duties in a way that creates an environment in which:
* The patient's needs always come first.
* Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.
* Contentious issues are dealt with and resolved as they occur, or as soon as is possible.
* exceptional teamwork and commitment to shared goals benefits the entire organization.
Essential Job Functions
The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:
* Assume primary responsibility for answering the practice phone and routing calls appropriately.
* Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
* Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
* Participate in the training of new staff members and general dissemination of knowledge as required.
* Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
* Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
* Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
Other Duties and Responsibilities
Perform additional duties as assigned
Nature of Supervision
In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty
Planning and Problem Solving
Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.). The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e. consider number of pets, sick/vs. well, etc.).
This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients. This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client's and pet's experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care. At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both.
Impact
This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that our client's first and last impressions of our facility and staff are optimal.
Supervisory Responsibility
This position has no immediate supervisory duties.
Education/Experience
* High school diploma is a requirement.
* Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
* Must have excellent written and verbal communication skills.
* Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
* Must have exceptional telephone and computer skills.
* Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
* Preferred: Previous experience using a Practice Management System
Competencies: Completed by Total Rewards Department
Work Environment:
Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.
Contacts
This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
$15.60 - $24.70
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see ********************************************
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Front Desk Coordinator - Woodinville, WA
Receptionist job in Woodinville, WA
Are you looking for a company you can grow your career with and advance in?
Are you goal oriented, self-motivated & proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. This opportunity includes a monthly wellness plan.
Compensation: $18-$20/hr Depending on Experience + BONUS Potential
Schedule: 15 hours approximately per week
Potential to grow into other roles.
Free chiropractic care included!
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Auto-ApplyVeterinary Receptionist
Receptionist job in Duvall, WA
Are You an Animal Lover and Client Service Superstar? Join the Team at Duvall Veterinary Hospital
Duvall Veterinary Hospital is a well-established, independently owned practice located in the beautiful Snoqualmie Valley-just under an hour from Seattle. We're close enough to the city for weekend adventures, but far enough to enjoy the charm and quality of life that comes with a small-town community (and a smooth commute).
We have a rare opening for a friendly, experienced Veterinary Receptionist (CSR) to join our fun, supportive, and hardworking team.
What We Offer:
Competitive pay
Employee discounts on pet care
Supportive, team-focused culture
Opportunities for growth and learning
You'll be part of a collaborative, compassionate team in a fully equipped hospital featuring a complete in-house lab, digital radiography, therapeutic laser, and more. We treat pets like family-and we treat our team the same way.
What We're Looking For:
Prior experience in a veterinary setting is preferred, but not required
Clear and professional communication skills with both clients and team members
A good sense of humor and the ability to stay calm and kind under pressure
Willingness to work some Saturdays
Familiarity with AVImark is a plus, but not required
At DVH, you'll be more than just a friendly face at the front desk-you'll be a valued part of our client and patient experience, with the opportunity to grow your career in a practice that truly cares.
Sound like a fit?
We'd love to hear from you!
Overnight Veterinary Receptionist
Receptionist job in Seattle, WA
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
BluePearl Pet Hospital is hiring an experienced Overnight Client Service Coordinator.
Are you an excellent customer service professional?
Do your peers turn to you for advice, guidance, comfort, and support?
Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?
If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.
At BluePearl Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
Schedule: Day Shift or Swing Shift - Part Time
CSC Pay: $20.74 - $31.82 /Hr
This pay band is a starting point and is dependent on experience and advancement through Kahuna leveling system.
We also offer competitive shift differential pay for eligible hours worked for nights and weekends.
*Shift differentials are based on a 4-hour minimum.
For example:
Mon - Fri: 6pm to 8am = $4.50 Shift Differential
Sat & Sun: 6pm to 8am = $8.00 Shift Differential
Sat & Sun: 8am to 6pm = $4.50 Shift Differential
As a Client Services Coordinator:
You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
You are always offering a friendly smile, strong eye contact and an approachable demeanor.
You are a compassionate listener.
You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
You will assess immediately upon arrival each client's rare need, as well as the pet's general condition.
You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
You will respond to non-patient calls or visitors and connect them to the appropriate team member.
You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Health, dental, vision, and life insurance options.
Paid paternity leave as well as employer provided short-term and long-term disability.
Flexible work schedules.
Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
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