Receptionist telephone operator job description

ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with over 6,000 employees across multiple locations. Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow. Join us and you will too. We'll provide you with the tools, training and a team who will guide you and help you grow. And along the way you'll work with smart, fun people while receiving a great benefits package and earn some serious perks.

• Competative Hourly Pay
• Uncapped referral bonus potential
• Employee perk discounts that include local restaurants, gym memberships, event tickets, and more.
• Opportunities to gain valuable professional skills through on-going training
• Career growth opportunities
• Fun, innovative culture that will challenge you and support your growth
• Health Benefits offered after 60 days
• Paid Holidays
• Paid Vacation
• Paid Training
• Employee Wellness Program
• Weekly Employee Engagement Activities
• Non-Profit Awareness
• ERC Cares Program

We Don't Breed the Weak

Let's keep it real. We haven't gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters - the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove you want to be more than average.

Minimum Qualifications:

• Familiarity with office equipment (e.g. fax, printer, shredder, scanner, etc.)
• Knowledge of office management
• Proficient in English (oral and written)
• Ability to type at least 35 wpm
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Time management skills
• Customer service orientation
• Strong internet and research skills
• Experience as front desk representative, agent or relevant position is helpful

We Don't Believe In Limits

We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team - because our ideas come from all angles, perspectives and corners of the world.

The Operational Support Receptionist offers a professional and pleasant impression to any guest and/or employee. Interactions with guests make them feel valued. The Receptionist delivers support to the Operational Support Department. Tasks may include research, performing administrative functions as well as preparing, reviewing and/or updating reports.

Responsibilities include but are not limited to the following:

• Adhere to excellent attendance and punctuality
• Greet and welcome all guests and/or employees; Announce the arrival of guests to appropriate personnel
• Answer all incoming calls
• Perform Operational Support duties as directed
• Process requests in consumer queues
• Enter data into programs such as eOscars
• Monitor visitor access and ensure security compliance
• Prepare and issue badge reprints
• Maintain composure and remain considerate during the intake of any complaint/concern
• Receive letters, packages, etc.
• Sort and issue checks
• Update any reports and/or logs
• Assure the reception and conference area is neat and presentable and appropriately supplied
• Sensitive to confidential matters
• Other duties as assigned

RESUME SUBMISSION REQUIRED FOR CONSIDERATION

ERC is an Equal Opportunity Employer.