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Receptionist telephone operator skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical receptionist telephone operator skills. We ranked the top skills for receptionist telephone operators based on the percentage of resumes they appeared on. For example, 24.4% of receptionist telephone operator resumes contained scheduling appointments as a skill. Continue reading to find out what skills a receptionist telephone operator needs to be successful in the workplace.

15 receptionist telephone operator skills for your resume and career

1. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how receptionist telephone operators use scheduling appointments:
  • Served as receptionist in answering telephones, scheduling appointments and greeting patients.
  • Answered and assisted patients with scheduling appointments or questions through online messaging.

2. Patients

Here's how receptionist telephone operators use patients:
  • Assisted patients checking in and checking out from their appointments and accepted co-payments, Took messages for doctors and nurses.
  • Checked Patients In and Out, Collected Payments, Answered Phones and any other various duties that were necessary.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how receptionist telephone operators use customer service:
  • Provided telephone customer service to high volume medical clinic population.
  • Provide exemplary customer service at all times, as well as managing multiple priorities and workloads.

4. Direct Visitors

Here's how receptionist telephone operators use direct visitors:
  • Answer and transfer all incoming calls Greet and direct visitors to the respective employees Page important company announcements
  • Direct visitors to the appropriate person and office.

5. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how receptionist telephone operators use telephone calls:
  • Maintain efficient traffic telephone calls, proper endorsement and screening of calls especially for lawyers and partners.
  • Make and receive telephone calls on behalf of guest and company.

6. Telephone Switchboard

Here's how receptionist telephone operators use telephone switchboard:
  • Received guests determine the nature of their visit and directed them accordingly, Operated the telephone switchboard; Prepared documents
  • Operated the Federal Deposit Insurance Corporation's (FDIC) telephone switchboard systems.

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7. Front Desk

Here's how receptionist telephone operators use front desk:
  • Covered the receptionist at the front desk during her absences and vacations.
  • Communicated with all clinical and front desk staff.

8. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how receptionist telephone operators use direct calls:
  • Answer Telephone and direct calls to proper personnel and take messages.
  • Answer all incoming calls, direct calls to appropriate associates/department.

9. Multi-Line Phone System

Here's how receptionist telephone operators use multi-line phone system:
  • Answered multi-line phone console, took messages, forwarded incoming calls to appropriate person and or department.
  • Operate office equipment such as computers, multi-line phone system, fax, auto-pager, and copier.

10. Greeting Visitors

Here's how receptionist telephone operators use greeting visitors:
  • Followed security procedures while greeting visitors, provided general information, and referred visitors to the appropriate section of the Embassy.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

11. Transferring Calls

Here's how receptionist telephone operators use transferring calls:
  • Relayed phone lines / transferring calls.
  • Performed Switchboard functions which include answering incoming calls, initiating calls for authorized hospital personnel, transferring calls to appropriate departments.

12. Inbound Calls

Here's how receptionist telephone operators use inbound calls:
  • Received inbound calls from customers for a wide client base, including doctors, lawyers, and intervention services.
  • Managed high-volume inbound calls and transferred to appropriate personnel or department.

13. Patient Appointments

Here's how receptionist telephone operators use patient appointments:
  • Schedule patient appointments according to the doctor to be seen.
  • Scheduled all patient appointments, filed charts daily, insurance eligibility verification, answered phones, greeted patients

14. Computer System

Here's how receptionist telephone operators use computer system:
  • Assisted in general office and clerical duties and became very proficient in the use of the expanded computer system installed.
  • Input data in computer system (medical manager) to maintain office organization.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how receptionist telephone operators use outbound calls:
  • Conducted outbound calls to Hood College alumni and accurately recorded received data.
  • Managed heavy to moderate inbound & outbound calls, assisted students & staff with information, mail preparation and distribution
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List of receptionist telephone operator skills to add to your resume

Receptionist telephone operator skills

The most important skills for a receptionist telephone operator resume and required skills for a receptionist telephone operator to have include:

  • Scheduling Appointments
  • Patients
  • Customer Service
  • Direct Visitors
  • Telephone Calls
  • Telephone Switchboard
  • Front Desk
  • Direct Calls
  • Multi-Line Phone System
  • Greeting Visitors
  • Transferring Calls
  • Inbound Calls
  • Patient Appointments
  • Computer System
  • Outbound Calls
  • Patient Charts
  • Office Equipment
  • HR
  • Emergency Calls
  • Word Processing
  • Multi-Line Switchboard
  • PBX
  • Route Calls
  • Conference Calls
  • Courier Services
  • PowerPoint
  • Multi-Line Telephone System
  • Customer Complaints
  • RAN
  • Office Operations
  • Office Machines
  • Customer Inquiries
  • Switchboards
  • Balance Sheet
  • Insurance Claims

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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