Recharge jobs - 35 jobs

Who we are Recharge is the subscription platform for the world's fastest-growing and most innovative brands. Shopify's premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally - including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.com Role Overview The Foundation Services team at Recharge builds and operates many core systems that power our platform. We're responsible for our event-bus implementations, charge processing systems, integrations with partners such as Shopify and Klaviyo, and the webhooks that connect Recharge to the broader ecosystem. Each week, our systems handle millions of charge attempts and process more than a billion events. You'll enjoy working on this team if you're passionate about distributed systems, solving challenges around scale and performance, and collaborating with skilled engineers who care deeply about reliability and quality. Our Tech Stack: Python, Flask, GCP, Kubernetes, Dapr, Redis, MySQL/NoSQL, Terraform, Docker, Splunk, Chronosphere, Sentry Who you are You're an experienced engineer who values collaboration, craftsmanship, and getting things done. You bring strong technical skills, curiosity, and a practical mindset to your work. You thrive in distributed systems, enjoy problem-solving across the stack, and care about delivering value through iterative progress and teamwork. You'll be a great fit if you: Have 5+ years of backend experience with technologies such as Python, GCP (Cloud Functions, Pub/Sub), MySQL, and Redis, and are comfortable in distributed, event-driven, and cloud-native environments. Communicate clearly across remote channels and contribute thoughtfully to discussions and reviews. Approach challenges with initiative and accountability, balancing pragmatism with technical depth. Balance pragmatism and high standards - you know when to move fast and when to dig deeper for quality, maintainability, and scale. Collaborate effectively across engineering, product, and leadership to deliver scalable, maintainable solutions. Contribute to a healthy team culture through kindness, respect, and openness to feedback and diverse perspectives. Execution: You focus on getting things done and delivering value quickly. You're motivated by putting products in front of customers and stakeholders, favoring an iterative approach with regular, incremental releases over large, infrequent launches. You take ownership of shipping on a steady cadence, view feedback as essential to building the right solution, and adapt easily when priorities or direction change. Engineering excellence: You bring experience across multiple technical domains, including backend, infrastructure, and data - with frontend exposure as a bonus. You're confident reviewing code, guiding design discussions, and diving into the details when needed to ensure high-quality, reliable products are delivered. You care about maintainability, performance, and building systems that scale effectively. Communication: You communicate clearly across channels - whether in person, over video, in chat, or through written documentation. You engage actively in technical discussions, share context openly, and help teammates reach clarity. As a senior engineer, you coach others, contribute to design conversations, and articulate technical decisions and tradeoffs effectively. Pragmatic: You work closely with leadership, product partners, and your team to navigate challenges and constraints. You understand that plans and markets change, and you adapt quickly while keeping progress steady. You focus on practical solutions that move the team and product forward, even when conditions shift. Kindness and respect: You believe in contributing to a healthy team culture built on mutual respect. You treat teammates, leaders, and stakeholders with consideration and integrity. You engage thoughtfully in discussions, value feedback, and welcome diverse perspectives as essential to building great products and teams. What you'll do Champion and embody our core values - accountability, collaboration, iteration, and attention to detail. Perform thorough code reviews and provide constructive, actionable feedback. Embrace rapid, iterative design, testing, and development to deliver value while continuously learning. Demo your work regularly to teammates and peers. Promote strong engineering habits, including sound development practices, security awareness, and thoughtful management of technical debt. Advocate for improved standards, tooling, and processes across the team. Partner with product and engineering management to shape roadmaps, plan timelines, and release features incrementally. Participate in all phases of the product development lifecycle, helping assess the technical feasibility of new initiatives. Contribute to a positive, supportive team culture grounded in shared ownership and accountability. Collaborate across Foundation Services and the wider engineering organization to deliver impactful, reliable systems. Experience / Education / Qualifications Prior e-commerce experience preferred Bachelor's degree in Computer Science, or other STEM-related field or equivalent work experience All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team. Compensation Recharge's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package. Hiring range in the US $148,000 USD - $185,000 USD Hiring range in Canada $140,000 CAD - $175,000 CAD Application window anticipated to close: 1/5/2026. If you're interested in this opportunity, please submit an application as soon as possible. Benefits at a Glance Medical, dental and vision plans Retirement plan with employer contribution Flexible Time Off Paid Parental Leave Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. Transparency in Coverage This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files. #LI-Remote

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! At Podium, we're seeking an Automotive AI - Dealership Success Manager to work with our high-value automotive customers. This is an opportunity to be at the forefront of the leading AI company in the automotive space. Podium's AI is a virtual team member that directly contributes to sales/service outcomes for our customers. You will own your territory and act like an arm of the dealerships you support. You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success. Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn. We're looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues. Within this role, you'll have ample opportunity for career advancement and cross-functional partnership. What you will be doing: Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products Act as the quarterback for a regional territory of our largest automotive customers, including 2-3 onsite dealership visits per week Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products Proactively engage with customers during the renewal process to secure renewals and drive customer retention. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage Proactively anticipate and address potential challenges to ensure a seamless customer experience. Develop strong relationships with customers and become a trusted advisor. Work cross-functionally to relay product feedback Travel: This role requires approximately 50% travel within the assigned region What you should have: Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products Demonstrated ability to go above and beyond to maximize retention save % Demonstrated experience and success in a customer success or account management role Ability to confidently and effectively speak with customers of all levels (including CEO's, Owners & VPs) Ability to provide strategic contributions through proven active involvement in shaping departmental strategies Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. Technically adept and able to grasp complex software concepts quickly What we hope you have: Scored top 10% in your performance reviews for the past 3 years 3+ years Automotive experience 5+ years Customer success, consulting, onboarding, or account management experience 3+ years B2B software experience 4-year degree required Consistent over-achievement in past and current positions Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Description Podium is seeking a Senior Technical Recruiter to join our team and drive end-to-end hiring for our Software Engineering organization. This is an onsite role based in our Lehi, Utah headquarters. You'll play a critical role in building top engineering teams by executing high-velocity, high-quality recruiting strategies - from sourcing through close. The ideal recruiter thrives in fast-paced, data -driven environments, builds strong partnerships with engineering leaders, and can immediately make an impact. Responsibilities Own the full-cycle recruitment process for Software Engineering roles, partnering directly with hiring managers and leadership Source and engage top talent using creative, data -driven strategies Manage pipelines and ensure data integrity in Greenhouse (or equivalent ATS) Provide clear, data -informed updates and hiring recommendations to stakeholders Collaborate with recruiting leadership to refine process efficiencies and improve candidate experience Flex to support hiring surges or special projects across other technical teams as needed Requirements 5+ years of full-cycle technical recruiting experience for software engineering roles Experience with an ATS (applicant tracking system), Greenhouse is a plus Strong experience using data to drive recruiting decisions and time management Proven success hiring for high-growth or product-led tech companies Strong business partnership skills with technical and executive stakeholders Experience managing competing priorities and delivering results in fast-moving environments Deep knowledge of sourcing strategies, compensation structures, and candidate assessment best practices Benefits Work in this building in Lehi, UT 5 days a week Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Must be on-site 5 days/week in Lehi, Utah. Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Site Reliability Engineer At Podium, our Site Reliability Engineers (SREs) operate at the intersection of software and systems engineering. The SRE team ensures our products are stable, scalable, sustainable, and seamless. We partner closely with product engineering teams to address their operational needs while continuously improving the reliability and performance of Podium's platform. We're looking for a SRE who can make an impact from day one! What You'll Do Work with technologies including Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Honeycomb, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab/GitHub, and CI/CD pipelines. Collaborate across Podium's engineering community to identify areas for improvement, enhance reliability, and create a safer, more efficient system. Participate in an on-call rotation, triaging and resolving production and development issues. Partner with cross-functional teams to minimize downtime and ensure platform resilience. Mentor junior engineers, fostering growth and technical excellence. What You'll Bring Bachelor's degree in a technical field or equivalent experience. 4+ years experience supporting production systems in a software or systems engineering role. 3+ years deploying, operating, and debugging server software on Linux. Strong curiosity and a desire to learn continuously. Willingness to participate in on-call rotations. What We Hope You Have Experience with distributed systems and microservices. Knowledge of system design principles. Hands-on experience with cloud computing (AWS, GCP, or Azure). Familiarity with SOC2, HIPAA, PCI, or similar compliance frameworks. Experience building and maintaining CI/CD pipelines. Deep expertise in infrastructure engineering. BENEFITS Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan with company matching Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! We're building AI Employees that run local businesses - agents that answer phones, book appointments, and close deals autonomously 24/7. Deployed at 100,000+ locations handling thousands of daily customer conversations across auto dealerships, home services companies, and aesthetics and wellness clinics. You'll design how humans work alongside AI that's increasingly capable of doing their job. The interaction patterns for this don't exist yet - you'll help create them. What you'll do Design AI agent experiences across voice, text, and CRM - how our agents sound on calls, hand off to humans, and handle failures Invent interaction patterns for AI-first workflows - how service advisors review what happened overnight, intervene mid-conversation, train new scenarios Prototype in code using Cursor, Claude Code, or similar - the best ideas come from building, not just mockups Ship fast and iterate with in-person customer feedback - we work on-site with customers, you'll be embedded building alongside them Work directly across product, engineering, and customers without clear handoffs or defined lanes You might be a fit if 3+ years designing products people use daily at work (developer tools, technical products, or enterprise software preferred) Experience with conversational interfaces, voice UX, or AI agents - or deep thinking about human-AI collaboration Comfortable prototyping in code and shipping scrappy to validate before perfecting Understand local businesses care about outcomes (booked appointments) not your Figma file Eager to use AI coding tools and comfortable with design/engineering blurring Background in automotive, home services, or healthcare a plus Why this matters Our AI agents are scaling across auto, home services, and aesthetics and wellness. Each vertical brings new challenges. Models keep getting more capable. Design problems keep evolving. We need designers who move as fast as the technology. The interaction patterns for increasingly autonomous AI don't exist. We're inventing them. Your work shapes how millions of local business employees do their jobs. Our culture We enjoy the (bull) ride - fulfilled by working hard and winning as a team. We don't have relaxed standards or easy jobs. How we work: Extreme urgency - speed is a competitive advantage Optimize for the customer - all decisions center on helping them win Go to the source - sit in dispatch centers, understand root causes Extreme ownership - proactively identify challenges and solve problems Early input, better output - seek feedback at lowest investment stage Impact over activity - focus on outcomes that move the needle Always above the bikeshop - we're scrappy and treat resources like our own Check our full operating principles to see if this fits. Benefits: Work in this building in Lehi, UT 5 days a week Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Join our Product Support team as a Product Support Specialist, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing their business. If you're curious, creative, and driven by helping others succeed, this role is for you. You'll enjoy challenges, skill growth, and keeping the customer at the center of everything we do. What you will be doing: Assist Podium customers with how-to questions and troubleshooting Provide timely and accurate solutions through chat, email, phone, and Podium tools Deliver a "human-first" experience Become an expert in Podium products, both technically and in customer use cases Seek opportunities to enhance customer value and satisfaction beyond simple resolutions Collaborate with peer teams to provide a seamless customer experience What experience you should have: 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience Strong problem-solving abilities with a proactive and positive attitude. Excellent verbal and written communication skills. Ability to handle multiple tasks simultaneously and work under pressure. The ability to balance working independently and through ambiguity while contributing to a strong team environment You are familiar with navigating and working with multiple support systems (ex: Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc) Technical knowledge in phone systems, VoIP, and network connectivity is a plus Compensation / Benefits: Starting at $21.63 per hour Work in this building in Lehi, UT 5 days a week Open and transparent culture - Checkout this video to see what it's like to work at Podium Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Podium is seeking a motivated and organized Chief of Staff, reporting to the CTO and supporting both CTO and CEO (acting CPO). In this role, you'll lead strategic projects, manage planning cycles, and streamline operations to ensure departmental and company success. You'll influence strategy, improve processes, and foster cross-functional collaboration. What you will be doing: Product Strategy & Leadership Support Serve as a strategic partner to the CEO and Product Leadership to define product priorities, strategic planning, and goal setting Form an independent point of view on what is required to achieve the product vision. Partner closely with the CEO and cross-functional leaders to align product goals with company-wide objectives and drive strategic execution on top product initiatives Work with product leadership to identify potential gaps, define plans to address them, and ensure execution on those plans Shape and manage the objectives and operating cadence of product leadership team meetings, facilitating discussions and managing follow-up on action items Planning & Operational Design Oversee monthly, quarterly, and annual planning processes Implement, improve, and drive product operations (e.g., Agile, Scrum, Kanban) Foster a culture of continuous improvement by independently identifying inefficiencies and driving process enhancements across the organization Collaborate with Finance to build and execute the Annual Operating Plan (AOP) Program Management & Execution Drive high-priority cross-company initiatives and serve as a strategic partner to the CTO and CPO, ensuring timely delivery Support the product organization in prioritizing initiatives, managing product team operating cadences, and ensuring follow-through on key decisions and action items Identify and mitigate risks, resolving roadblocks to keep projects on track At times, may be asked to step in and act as a Product Manager in specific areas if there are gaps Identify opportunities in the product organization and lead high-impact strategic projects Metrics, Reporting & Communication Track and report key metrics to measure progress and drive decisions. Provide actionable insights to address gaps and inform strategy Develop communication plans to ensure transparency and alignment across teams Lead and organize content creation for key documents or meetings related to the product organization Align technical initiatives with business priorities and communicate progress to stakeholders. Act as a bridge between executives and the broader organization What you should have: Located or open to relocation to work onsite at our headquarters in Lehi, Utah The ideal candidate is someone with 3-7+ years of total experience including experience in either product management, product strategy, business consulting (Bain, McKinsey, etc.), or as part of an internal strategy and/or operations team. Alignment with our operating principles MBA, Bachelor's or equivalent experience Experience working with product, engineering, and design teams Experience working in the SaaS or Technology industry is a plus Ability to be a thought partner to the CTO and CPO by structuring and solving complex problems Ability to communicate clearly and directly to drive accountability and action Excellent written and verbal communication skills Excellent project management skills Experience working with significant change and ambiguity Ability to multitask and prioritize in a rapidly changing environment with competing priorities Willingness to roll up sleeves to directly solve difficult problems Pragmatic and logical in thinking and decision making Strong analytical skills with a focus on data-driven decision making Trustworthiness to handle confidential information with integrity Familiarity with project management tools (e.g., JIRA) and business models is a plus Benefits: Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan with company matching Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Risk & Abuse Analyst Podium helps local businesses win by modernizing the way they communicate with their customers - from gathering reviews and payments to messaging and marketing automation. We're passionate about building trust and delivering frictionless experiences for both our customers and their customers. As we continue to scale, maintaining the integrity of our platform is essential. We're looking for a detail-oriented and analytical Fraud, Risk, and Compliance Abuse Analyst to help identify, investigate, and prevent fraudulent and abusive activity across Podium's messaging and payment features The ideal candidate thrives to help local businesses win, drives innovation, and is confident in ambiguity. While this role is not purely customer-facing in nature, you may be involved in escalations and resolution, and will join customer meetings when appropriate. The Risk and Abuse Analyst will report directly to the Technical Support Manager. What You Will Do: Identify suspicious activity, abuse patterns, and anomalies across accounts, payments, and our messaging system. Conduct deep-dive investigations into potential fraud, abuse, and compliance violations, documenting findings and recommended actions. Support compliance workflows (ex. KYC, KYB, SMS Carrier Policies) by validating customer information and ensuring adherence to legal and regulatory guidelines. Work closely with Legal, Finance, Product, and Customer Success teams to align on risk mitigation, policy enforcement, and incident response. Use data-driven insights to recommend product and process improvements that reduce fraud and enhance customer trust. Prepare case summaries and communicate high-risk findings to leadership and relevant teams. How You'll Stand Out: You love to help Local Businesses Win 1-3 years in fraud detection, risk operations, or compliance within SaaS Strong ability to interpret data patterns, query systems (SQL or similar), and identify root causes of fraudulent activity. Familiarity with financial fraud (e.g., payment fraud, identity theft, account takeovers) and regulatory frameworks such as KYC and KYB Experience with risk monitoring tools, CRM systems, fraud platforms (ex. Stripe Radar) Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! What you will be doing: Prospect, educate & qualify leads to create sales-ready opportunities Make strategic outbound calls & emails daily Collaborate with sales reps to schedule prospect calls, meetings and demos Master the ability to effectively tell the Podium story Align Podium solutions with business objectives & needs Ensure you are a trusted resource to prospects and customers Acquire key prospect data from the initial conversation, the internet, and other sources Make sure clean and accurate data is entered and maintained in CRM Proactively keep up to date on our industry and the technology landscape Achieve or exceed monthly quotas of qualified appointments, scheduled demos and deals closed What you should have: Must be able to work in office M-F (Lehi HQ) 4-year degree preferred but not required in Business or related field 6 months to 2 years of outbound sales experience Seasonal, D2D, outbound, inside sales etc. Strong work ethic, drive and eagerness to learn BENEFITS Excellent medical, dental, and vision benefits Life insurance, long and short-term disability coverage 401k Plan Generous vacation time, plus three 4-day summer holiday weekends A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Bi-annual swag drops with cool Podium gear and apparel Paid maternity and paternity leave Fertility Benefits Open and transparent culture Checkout this video to see what it's like to work at Podium Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Staff AI Engineer The Role We are looking for a talented Staff AI Engineer to help build and scale our AI Agent platform-a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you'll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you! What you will be doing Build and scale the AI Agent platform - enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale. Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions. Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability. Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience. Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency. Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes. What you should have 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir. 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows. Proven success designing and maintaining distributed or high-throughput systems. Strong problem-solving ability and comfort navigating ambiguity in large-scale systems. Excellent communication skills and the ability to work effectively across teams. A willingness to work across the entire stack-from infrastructure to APIs to user-facing components-wherever the problem needs solving. Ability to thrive in a fast-paced environment with shifting priorities. What we hope you have 2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows. Practical experience designing and implementing evaluations for LLM behavior - including accuracy, safety, reliability, and cost monitoring. Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior. Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns. Hands-on experience with fine-tuning and data curation for improving model performance. BENEFITS Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan with company matching Bi-annual swag drops with cool Podium gear and apparel Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! This role will help to shape the future of our centralized (hub and spoke) analytics service model as part of a fast growing team and company. As a Sales Operations Analyst at Podium you will play a crucial role in shaping the analytical infrastructure that drives strategic decisions across our sales organization. Collaborating closely with sales leaders and cross-functional teams, you'll be instrumental in delivering insights and empowering data-driven strategies. The Role Your primary focus will be on enhancing and accelerating our GTM strategy through analytics within the Sales Strategy & Operations domain. This entails developing operational rigor, documenting key processes, crafting visualizations using our BI tool, Sigma, and conducting insightful ad hoc analyses to support and optimize sales performance. In this role, you'll partner broadly across GTM functions and leverage your analytical expertise to translate business needs into actionable insights. Your responsibilities will also extend to mentoring and training team members, fostering a culture of continuous learning and empowerment within the Revenue Operations and Analytics community. This role is required to be in office 5 days per week in our Lehi HQ. Responsibilities: Partner with Sales, RevOps, and GTM leaders to uncover performance opportunities using data, translate business questions into analytical workstreams, and shape data-driven solutions that materially improve sales effectiveness. Build scalable analytical frameworks to evaluate and optimize end-to-end sales processes, using data to pinpoint friction, forecast impact, and guide prioritization of operational improvements. Own program-level analytics for GTM initiative, scoping requirements, managing data workstreams, defining KPIs, and delivering insight packages that drive alignment across cross-functional partners. Collaborate with Business Applications, Data Engineering, and Data Science teams to enhance CRM and upstream data quality; influence data model design, strengthen governance, improve enrichment logic, and ensure the sales org has reliable, decision-ready data. Maintain clear documentation on data sources, metric definitions, reporting logic, and operational workflows to support consistency, onboarding, and long-term scalability. Build, automate, and maintain dashboards and scorecards that track pipeline health, rep performance, segmentation, territory coverage, and GTM efficiency; proactively highlight trends, anomalies, and risks. Deliver concise, high-impact analyses using Excel/Sheets, SQL, and BI tools; translate findings into insights executives can act on. Design and publish visualizations and reporting for ad-hoc and strategic projects, ensuring clarity, precision, and strong narrative flow. What You Should Have: 3-5 years of experience with data analytics, and technologies Strong analytical and strategic thinking skills, with a track record of turning ambiguous business problems into structured analyses and operational outcomes. A data-driven mindset with the ability to connect disparate data points, identify patterns, and articulate the “so what” with confidence. Hands-on experience with Excel/Google Sheets; SQL or BI tool exposure is a plus (and eagerness to deepen technical skills is expected). Familiarity with Salesforce or similar CRM systems, including comfort investigating data issues and partnering with technical teams to resolve them. An instinct for process design and optimization-always looking for cleaner logic, better workflows, and fewer manual steps. High attention to detail, systems curiosity, and an ability to troubleshoot data and workflow inconsistencies. BENEFITS Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan with competitive company matching Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! About the Role We are seeking a Director of Security to lead both product security and core security engineering functions. This role is responsible for ensuring secure product development (AppSec), hardened cloud infrastructure (InfraSec), and the engineering of core security capabilities and services used across the company. You'll lead a team responsible for building security into the SDLC, architecting secure cloud environments, and developing scalable controls and services (identity, secrets management, detection engineering, etc.). This is a hands-on, high-impact leadership role that combines strategic direction with technical depth, and will play a key role in scaling our security posture during a period of rapid growth. Responsibilities AppSec Program Leadership - Own secure development practices, tooling, and training across all engineering teams. Infrastructure Security - Define and enforce best practices for cloud infrastructure security, including IAM, network security, and workload isolation. Security Services Engineering - Build and maintain core security services (e.g., authentication/authorization, secrets management, PKI, logging pipelines, etc.). Tooling & Automation - Drive automation of security controls and processes across engineering and cloud environments. Security Architecture - Serve as a technical authority on secure design patterns and architectural reviews. Partnership & Enablement - Partner with DevOps, SRE, and Engineering teams to ensure secure, resilient, and scalable systems. Threat Modeling & Red Teaming - Lead proactive threat modeling and collaborate with offensive testing teams to uncover and address gaps. Metrics & Leadership Reporting - Report program maturity, technical risk, and engineering velocity to executive leadership. Qualifications 10+ years of experience in security and/or software engineering, with at least 5 years in a leadership role. Proven track record building secure platforms and engineering security tooling in cloud-native SaaS environments. Deep experience with cloud infrastructure (AWS/GCP/Azure), Kubernetes, identity and access management, and infrastructure as code. Strong understanding of CI/CD security, application architecture, and secure design principles. Experience managing security engineering teams, including setting technical strategy and hiring/development. Exceptional collaboration skills with Product, Engineering, and DevOps stakeholders. Benefits Work in this building in Lehi, UT 5 days a week Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium could be a great place for you! As an Enterprise Account Executive, you will be responsible for owning the relationships with Podium's high-value, strategic clients. You will ensure customer satisfaction, manage product adoption, and effectively demonstrate to our clients the value they are getting out of Podium's interaction platform. You will also be responsible for the renewal and expansion of the revenue from your customer portfolio. What you will be doing: Help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business. You focus on results. You help clients set performance goals and obsess over their success. You will analyze performance, troubleshoot client challenges, and design creative solutions to obstacles. You will manage the lifecycle of your customer portfolio, which will include a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness and delight our clients. Your metrics will be focused on growth and retention. You will travel up to 50% annually. What you should have: 3+ years of Enterprise Account Executive experience. Automotive industry experience. Ability to identify and highlight customer ROI and business value. Strong ability to think at scale while balancing customer experience outcomes. Show regular proactive efforts towards driving value and a strong experience for customers Excellence in achieving net retention goals and contributing significantly to the other team revenue and engagement metrics. Strong skills in being a thought leader for the team and company. Ability to identify and highlight customer ROI and business value. Strong ability to think at scale while balancing customer experience outcomes. Strong communication skills (written and spoken). Ability to quickly learn and adapt new products into your customers business strategy. Able to think holistically about plan health and implement strategies to drive adoption, retention, and expansion. Able to successfully lead customer onsite meetings. Able to build a strong partnership with the Sales organization. Able to plan and deliver strong business reviews with favorable results Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan with competitive company matching Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Role Description As the Vertical Marketing Manager, you will serve as a pseudo “CMO” for your vertical and become the go-to expert on understanding customer needs, pain points, and the industry landscape. You will play an integral role in Podium's acquisition efforts, and be responsible for crafting marketing strategies and rolling up your sleeves to execute that strategy to cost effectively drive new customers from your vertical. The ideal candidate is an action-oriented, strategic marketer. You love to solve ambiguous problems using data-informed decision making and drive results. You possess exceptional critical thinking skills, a customer-centric mindset, and an excellent track record of building strategies that drive growth. What you will be doing: Own the Strategy & Hit Revenue Goals: You will build and own a comprehensive and cost effective marketing strategy for your assigned vertical to hit or exceed Podium's bookings targets. You'll build out a roadmap and be accountable for executing strategy across channels like go-to market Partnerships, Influencer, marketing in external trade publications, facebook groups, forums, threads. You'll attract prospects by building and disseminating content and webinars in highly relevant topics. You will continuously analyze performance and iterate on your approach to maximize new customer growth with your space. Drive our Partner Network: Partner marketing is a core vertical channel for Podium and you will be responsible for developing the strategy and executing highly effective marketing campaigns to high leverage partners in service of converting these prospects into paying customers. You'll also tap into this partner network to build a pipeline of influencers to serve as evangelists for Podium. Understand the Customer: The customer will be at the core of your work. You will identify their pain points and needs, understand their business operations, figure out best channels by which to reach them and how to speak to them in terms that will resonate and establish Podium as a credible source in their industry. Your strategic insights will shape our go-to-market approach & you will be responsible for disseminating insights across the marketing and broader org. Cross-functional Collaboration: As the Vertical Manager, you will collaborate with Sales, Product, Support, and other leaders to align vertical efforts across the organization. Your ability to build strong relationships and drive alignment will be crucial to build campaigns that resonate with our customers and prospects. Content Leadership: Generating vertical-specific collateral, trade show playbooks, UGC style videos (with the help of the creative team) and other marketing campaign documents for partners, influencers, and trade shows will be a part of your creative responsibilities. Your vertical expertise will ensure our messaging is finely tuned to resonate with the target audience. What you should have: 6-10 years of experience in demand generation, lead generation or similar marketing experience, preferably in a B2B SaaS environment Strong understanding of digital marketing channels, content strategy and campaign execution Exceptional bias to action and a passion to build and execute on marketing strategies that drive significant bookings impact with minimal hand-holding. Proficiency in Excel and familiarity Tableau and SQL to drive insights using data and analytics Customer-centric mindset; your ability to empathize with customers and put their needs first will be a key differentiator. Collaborative mindset; your ability to work with different teams and adapt to various situations will be essential in driving successful marketing campaigns Interest in owning several marketing channels and creating conversion-oriented content

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! The Role Podium is looking for a talented Senior AI Engineer to help build and scale our AI Agent platform-a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you'll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you! What you will be doing Build and scale the AI Agent platform - enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale. Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions. Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability. Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience. Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency. Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes. What you should have 6-10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir. 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows. Proven success designing and maintaining distributed or high-throughput systems. Strong problem-solving ability and comfort navigating ambiguity in large-scale systems. Excellent communication skills and the ability to work effectively across teams. A willingness to work across the entire stack-from infrastructure to APIs to user-facing components-wherever the problem needs solving. Ability to thrive in a fast-paced environment with shifting priorities. Must be willing to work on site, 5 days per week. What we hope you have 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows. Practical experience designing and implementing evaluations for LLM behavior - including accuracy, safety, reliability, and cost monitoring. Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior. Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns. Hands-on experience with fine-tuning and data curation for improving model performance. BENEFITS Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan with company matching Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Who we are Recharge is the subscription platform for the world's fastest-growing and most innovative brands. Shopify's premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally - including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.com Overview The centralized Data and Analytics team at Recharge delivers critical analytic capabilities and insights for Recharge's business and customers. As a Senior Data Engineer, you will build scalable data pipelines and infrastructure that power internal business analytics and customer-facing data products. Your work will empower data analysts to derive deeper strategic insights from our data, and will enable developers to build applications that surface data insights directly to our merchants. What you'll do Build data pipeline, ELT and infrastructure solutions to power internal data analytics/science and external, customer-facing data products. Create automated monitoring, auditing and alerting processes that ensure data quality and consistency. Work with business and application/solution teams to implement data strategies, build data flows, and develop conceptual/logical/physical data models Design, develop, implement, and optimize existing ETL processes that merge data from disparate sources for consumption by data analysts, business owners, and customers Seek ways to continually improve the operations, monitoring and performance of the data warehouse Influence and communicate with all levels of stakeholders including analysts, developers, business users, and executives. Live by and champion our values: #day-one, #ownership, #empathy, #humility. What you'll bring Typically, 5+ years experience in a data engineering related role (Data Engineer, Data Platform Engineer, Analytics Engineer etc) with a track record of building scalable data pipeline, transformation, and platform solutions. 3+ years of hands-on experience designing and building data pipelines and models to ingesting, transforming and delivery of large amounts of data, from multiple sources into a Dimensional (Star Schema) Data Warehouse, Data Lake. Experience with a variety of data warehouse, data lake and enterprise data management platforms (Snowflake {preferred}, Redshift, databricks, MySQL, Postgres, Oracle, RDS, AWS, GCP) Experience building data pipelines, models and infrastructure powering external, customer-facing (in addition to internal business facing) analytics applications. Solid grasp to data warehousing methodologies like Kimball and Inmon Experience working with a variety of ETL tools. (FiveTran, dbt, Python etc) Experience with workflow orchestration management engines such as Airflow & Cloud Composer Hands on experience with Data Infra tools like Kubernetes, Docker Expert proficiency in SQL Strong Python proficiency Experience with ML Operations is a plus. Compensation Recharge's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package. Hiring range in the US $144,000 - 180,000 USD Hiring range in Canada $128,000 - 160,000 CAD Application window anticipated to close 11/30/2025. If you're interested in this opportunity, please submit an application as soon as possible. Benefits at a Glance Medical, dental and vision plans Retirement plan with employer contribution Flexible Time Off Paid Parental Leave Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. Transparency in Coverage This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files. #LI-Remote

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! About Podium At Podium, we're an applied AI company building powerful solutions for local businesses. We combine advanced communication tools with intelligent AI employees tied into core business data to help businesses run operations more effectively and build stronger customer relationships. Our approach focuses on practical applications of AI that deliver measurable results across key business verticals. We've developed technology that understands industry-specific needs and enables businesses to respond more effectively to customer interactions. Local businesses succeed through personal relationships but often struggle with time-consuming administrative tasks. Our platform automates these routine workflows, allowing businesses to focus on what matters most: meaningful customer connections. We currently serve 150,000+ businesses, helping them work more efficiently while maintaining their competitive edge. Podium delivers more than just another communications tool. We provide an integrated platform where AI drives measurable business growth for local businesses across various industries. About the role We need a Product Management Intern for Winter/Spring 2026 to work on our vertical AI solutions. You'll join our product team to solve problems for specific industries like home services, auto dealers, and healthcare providers. You'll work directly with our product managers to build AI-powered features that address real business challenges in these verticals. Your work will impact thousands of local businesses that use Podium daily. What you will do Research vertical-specific workflows to identify where AI can have the biggest impact Become an expert in the operations of locally run businesses Help develop knowledge bases and decision trees for industry-specific AI agents Create metrics to measure AI performance in different vertical contexts Work with engineers to test and refine vertical AI features Talk directly with customers to gather feedback on our vertical solutions Identify key integration points with industry-specific systems and partners Implement practical data-powered AI tools - not just another chatbot What you'll learn How to work with LLMs and agent-based AI systems Methods for integrating with vertical-specific software systems and data Techniques for evaluating AI performance in real business contexts Approaches to product development in a fast-growing AI company Skills for translating customer needs into AI product requirements About you Student in Computer Science or similar fields graduating between Jan - December 2026 Demonstrated experience building with AI technologies through coursework, side projects, or hackathons (e.g., creating custom LLM applications, fine-tuning models, or developing AI-driven solutions) Basic understanding of data analysis and machine learning concepts Familiarity with at least one business vertical (auto, healthcare, home services) is a plus Strong analytical thinking and clear communication skills Comfortable with ambiguity and fast-paced environments Team player who takes responsibility and shares credit Our operating principles Think critically about details while staying optimistic about big goals Move fast and prioritize impact over activity Make decisions based on customer needs and data Solve problems collaboratively with high standards Take ownership of your work from start to finish Benefits Work in this building in Lehi, UT 5 days a week Open and transparent culture Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! The Integration Support Specialist is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between Podium and a client's customer management or order management system. What you'll be doing: You will support our clients and internal teams. The integrations you resolve are key components in the overall success plan for the clients they manage. Troubleshoot & resolve challenging integration issues, ensuring customers can easily see value with Podium. You will serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer. You will maintain high-quality troubleshooting documentation of the integrations that we support. You will be an expert in Podium's public APIs and SFTP experience. Maintain a high level of communication with our clients and internal teams keeping them informed during the resolution process. Reading and interpreting technical documentation for various API's, both internal and external. What you should have: 1 year of prior experience setting up software or following technical operating procedures Experience using API's and SFTP's with proficiency in authentication methods Experience with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira Experience using Postman to interact with API's as well as experience executing command line scripts to initiate on-premise integrations. Demonstrated over-achievement in managing a large work queue A base understanding of SQL and being able to write queries for debugging purposes Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization You will also need to be the type of person who: Constantly invents new and better ways to get things done. Is accountable to others. Your projects will be part of a larger client engagement. Earns the trust of your colleagues by always keeping your commitments. Keep your key stakeholders informed on the progress being made while fixing integrations. Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes. Benefits Work in this building in Lehi, UT 5 days a week Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan with competitive company matching Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! The Role We're looking for a Product Marketing Manager to lead Podium's go-to-market product release and content development efforts, across Podium's verticals of focus (e.g. Auto, Home Services, Medspa). This is a high-visibility, high-impact role where you will be a critical driver of Podium's growth. This role is for someone who can turn customer insight into strategy, and strategy into content that drives revenue. You love driving coordination across stakeholders, defining positioning, and executing initiatives with urgency and ownership to get things done. You'll own go-to-market product release strategy, launch execution & enablement, and content generation. You should be equally comfortable developing high-level positioning and strategy as you are rolling up your sleeves to write web content and white papers, as you are coordinating cross functional launches, enabling the field, or executing campaigns directly where needed. Key Responsibilities Launch & GTM Strategy Develop launch positioning, messaging, and high-level selling strategy. Own launch prep and coordination for your verticals; ensuring successful execution. Draft enablement materials (sales decks, objection handling docs, scripts, FAQs) and deliver to Sales & CX ahead of launch. Own website content/narrative updates pertaining to launches. Keep teams aligned on launch timelines & key info (e.g. launch calendars) Define & track success metrics for launches and campaigns. Content & Insights Draft marketing materials; emails, webinars, event materials that accelerate adoption. Write high-impact marketing that accelerates growth for launches & evergreen marketing: emails, webinars, whitepapers, trade show speaking decks Own customer case study pipeline (use AI to automate) from sourcing to packaging Generate vertical-specific claims / proof points from internal data. Build and update a vertical messaging framework, competitive angles, top proof points, customer stories and distribute to customer facing teams Ensure all communications are anchored in credible data and differentiated value props. Provide feedback and learnings to product teams to influence the roadmap Act as the “voice of the customer” by running frequent customer interviews Identify new opportunities for AI to remove friction (e.g., marketing insights bots, personalized email generators, sales assistant GPTs). What You Bring 4-6 years in product marketing, product management, enablement, GTM product strategy, or consulting (B2B SaaS preferred). Proven ability to own launches end-to-end: defining positioning, creating launch materials, managing cross-functional workplans, and driving adoption. High visibility, high ownership operator - equally comfortable shaping strategy as you are executing campaigns, building content, and enabling the field. Exceptional communication and organizational skills; able to bring clarity to chaos, align stakeholders, and present confidently to senior leadership as well. Strong storytelling and writing skills: capable of producing decks, one-pagers, customer stories, and thought leadership content that resonates and converts. Customer first mindset: demonstrated ability to translate customer insights into differentiated narratives and validate positioning with data, interviews, and feedback. Familiarity with AI workflows (prompting, testing, iterating) and eagerness to experiment with new tools to scale marketing impact. A bias for action, urgency, and results. Ability to thrive in ambiguity. Operating Principles At Podium, we hire people who thrive in high-ownership, fast-paced environments. We live by our principles: extreme urgency, impact over activity, founders' mentality, and raising the bar for each other. If that excites you, you'll fit right in.