Apply Job Type Full-time Description
Our Billings, Montana office is currently seeking Client Support Specialists.
The Client Support Specialist plays a vital role in delivering compassionate, high-quality service while supporting both the Intake and Litigation departments. This position requires adaptability to meet evolving needs and includes responsibilities such as responding to client inquiries, conducting intake interviews, verifying eligibility, completing client questionnaires, retrieving and organizing documentation, and guiding clients through legal processes with clarity and care.
KEY RESPONSIBILITIES:
Respond to incoming calls and messages, ensuring clients feel heard, respected, and supported.
Conduct interviews and complete intake forms to gather and verify client information.
Determine client eligibility based on established criteria.
Clearly explain legal processes and resources.
Facilitate timely completion of contracts and forms, including obtaining required signatures.
Provide ongoing reassurance to clients to maintain trust and satisfaction.
Follow up to ensure all documentation and required steps are accurately completed.
Maintain adherence to company standards and intake procedures for consistent service quality.
Identify and suggest improvements to enhance client experience and operational efficiency.
Collaborate with intake or litigation support team and management to achieve performance goals.
Participate in regular training sessions to stay informed on campaigns and procedures.
Perform other tasks as required by management, ensuring a flexible approach to various needs.
KEY SKILLS:
Demonstrates strong customer service, interpersonal, and verbal communication skills to effectively engage diverse clients, explain processes, and gather accurate information with empathy and cultural sensitivity.
Maintains strict confidentiality, exercises sound judgment in assessing eligibility, and handles sensitive information with professionalism and discretion.
Works both independently and as part of a team to achieve goals, support process improvements, and communicate effectively in group settings.
Delivers high-quality, accurate documentation by following established procedures and organizational standards with attention to detail and follow-through.
Stays flexible and proactive when responding to shifting priorities, managing multiple tasks, and anticipating departmental needs.
Produces clear, well-edited written materials for documentation and internal communication, adapting messaging as needed.
Embraces continuous learning and development, quickly adapting to new tools, procedures, and campaign requirements.
Takes ownership of work, learns from feedback, and makes informed decisions using available information.
MINIMUM QUALIFICATIONS:
Must be at least 18 years of age or older.
Working knowledge of Microsoft Office Suite, Adobe, and other similar software.
Must be able to read, comprehend, and follow written and verbal instructions.
PHYSICAL REQUIREMENTS:
Prolonged periods of sitting.
Perform repetitive tasks such as typing and clicking.
Must be able to lift and move light items up to 20 pounds at times.
Must be able to bend, reach, push, pull, lift, and sit.
The physical demands are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS:
The company offers a comprehensive benefits package including:
Medical, dental, and vision.
Voluntary life, accident, critical illness, hospital indemnity, and short-term disability.
Vacation, sick and floating holidays.
Employee assistance program.
Paid parental leave.
401(k) retirement plan.
DISCLAIMER:
This is not meant to be an all-inclusive list of duties and responsibilities
for this position
but constitutes a general definition of the position's scope and function.
EQUAL OPPORTUNITY EMPLOYER:
We are
an equal
opportunity
employer
and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
If you require
a reasonable
accommodation to complete the application or interview process, please contact us at
.
$28k-35k yearly est. 5d ago
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Drive with DoorDash - Receive 100% of Customer Tips
Doordash 4.4
Wolf Point, MT job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$30k-37k yearly est. 5d ago
Restaurant Delivery - Be Your Own Boss
Doordash 4.4
Roundup, MT job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$71k-118k yearly est. 5d ago
Customer Service Coordinator
Alsco 4.5
Billings, MT job
Classification: Non-Exempt
We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary:
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.
Our full-time employees enjoy:
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Benefits may vary for positions covered by a collective bargaining agreement.
Essential Functions:
- In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
- Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
- Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
- Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
- Monitor and report competitive activity.
- Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
Additional Functions:
- Work with and support other service personnel as required by supervision.
Qualifications:
- Demonstrate excellence in telephone skills.
- Demonstrate excellence in internal/external customer service, sales and relationship building skills.
- Good experience and skills in MS Office and basic administrative tasks.
- Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
- High School graduation or similar experience.
Travel Requirements:
- None.
Typical Environmental Conditions:
- Offices and service areas of a typical industrial laundry facility, Service Center or depot.
For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.
Alsco Uniforms is an Equal Employment Opportunity Employer.
Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law.
Revised: 04/29/2022
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$29k-37k yearly est. 3d ago
Restaurant Delivery - Sign Up and Start Earning
Doordash 4.4
Livingston, MT job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$39k-71k yearly est. 5d ago
Restaurant Delivery - Work With DoorDash
Doordash 4.4
Anaconda-Deer Lodge, MT job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$29k-37k yearly est. 5d ago
Load Builder
Alsco 4.5
Billings, MT job
Classification: Non-Exempt
We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary:
The Load Builder/Assembler receives finished product from other departments and places them into route carts/bins for delivery or storage. This position is sometimes referred to as Router. Performs other tasks as required.
Our full-time employees enjoy:
401K Plan with Company Match
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Benefits may vary for positions covered by a collective bargaining agreement.
Essential Functions:
- Receive finished, clean product from other departments.
- Read written packing requirements and place the correct type and number of product into appropriate route carts/bins or storage.
- Work at a rapid rate to keep up with the flow of products to load building area.
- Transfer carts/bins into delivery vehicles or to designated areas.
- Identify and notify supervision of product shortages.
- Handle product so as to maintain quality and proper packaging.
- Continuously meet efficiency and safety standards for the position.
- Follow instructions as directed by supervision.
- Keep work area neat and clean.
- Perform other tasks as required.
Additional Functions:
- Work in other production positions as needed.
Qualifications:
- Recognize colors and sizes, count and sort accurately.
- Recognize, inspect and grade product.
- Comprehend and follow written packing instructions.
- Comprehend and follow direction.
Typical Physical Activity:
- Physical Demands consist of standing, walking, reaching overhead, pushing, pulling, grasping, lifting up to 25 lbs. and stooping.
- Physical Requirements consist of being able to meet the physical demands for the entire shift.
Typical Environmental Conditions:
- Production areas of a typical industrial laundry facility, which includes variations in temperature, odors, humidity, lint and dust.
Travel Requirements:
- none.
Education:
- none.
For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.
Alsco Uniforms is an Equal Employment Opportunity Employer.
Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law.
Revised: 04/29/2022
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$34k-42k yearly est. 3d ago
Associate, Base Ecosystem
Coinbase 4.2
Helena, MT job
***************** is planning to bring a million developers and a billion users onchain. We need your help to make that happen. ***************** is planning to bring a million developers and a billion users onchain. We need your help to make that happen.
We believe that the onchain platform is the most important builder platform since the internet ("online"). We believe that the onchain platform should be open source, free to use, and globally available. And we believe that in order to make it really work, we need all hands on deck, working together to scale in a secure, decentralized, easy-to-use way.
At Base, we live by our https://x.com/jessepollak/status/***********32673997, where our team rises to the challenge, embraces hard weeks, and makes small to significant personal tradeoffs when necessary to drive impact and innovation.
Base is incubated within Coinbase and plans to progressively decentralize in the years ahead. We believe that decentralization is critical to creating an open, global crypto economy that is accessible to everyone.
Base is built on Optimism's open-source OP Stack. We're joining as the second Core Dev team working on the OP Stack to ensure it's a public good available to everyone; and contributing a portion of sequencer revenue to funding public goods.
*What you'll be doing (ie. job duties):*
* Supporting Infrastructure and Consumer partnerships / alliances across Base Chain, Base App, Base Pay, Base Build and Spindl.
* Partnering to create GTM strategies that help enshrine Base as the preferred app, network and platform for creators, brands, enterprises, developers and users.
* Building and maintaining productive relationships with internal stakeholders and external partners.
*What we look for in you (ie. job requirements):*
* 5+ years relevant experience in technology, finance (e.g. Corporate Development, investing) or consulting with a proven track record of deal execution (e.g. M&A, investments, large partnerships).
* An unrelenting passion for onchain apps / platforms and a robust onchain resume.
* A results-driven mindset with humility and self-awareness.
* Experience executing complex transactions and managing multiple projects across internal and external stakeholders through clear communication, strong analytical skills (qualitative and quantitative), organization and a constant focus on operational excellence.
Job #: P72780
\#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$135,320-$159,200 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ****************************************************************
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com.
$135.3k-159.2k yearly 60d+ ago
Head of Social Media Support - Remote in US
Coinbase 4.2
Remote or Helena, MT job
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you'll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase's values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Global Customer Success & Trust (GCST) organization, working at the intersection of product and support to transform the customer experience.
*What you'll be doing*
* Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.
* Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.
* Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.
* Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness.
* Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.
* Manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.
* Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.
*What we look for in you*
* Deep connectivity in / understanding of the crypto ecosystem
* 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto industry.
* Proven track record managing high-volume social support environments with strong public visibility.
* Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.
* Deep understanding of AI + human support workflows.
* Comfortable being "on point" for high-stakes, real-time events and shaping the narrative under pressure.
* Data-driven, outcome-oriented, and able to present insights at the executive level.
* Crypto-curious and aligned with our mission of increasing economic freedom.
*Nice to haves*
* Experience in regulated industries or with government/press scrutiny.
* Background in crisis comms, incident response, or risk management.
* Familiarity with social listening/triage tools (Sprinklr, Salesforce, Amazon Connect etc.).
P73066
\#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$157,590-$185,400 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$157.6k-185.4k yearly 60d+ ago
Behavioral Health Tech IV
Koniag Government Services 3.9
Crow Agency, MT job
Koniag Advisory Business Solutions, LLC a Koniag Government Services company, is seeking a Behavioral Health Tech IV to support KABS and our government customer at Crow Agency, MT. This position requires the candidate to be able to obtain a Public Trust.
This position is covered under the Service Contract Act. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, paid holidays, paid Vacation, paid sick leave and more.
The Behavioral Health Technician IV provides direct support to Behavioral Health programs within the Billings Area Indian Health Service. This position delivers essential patient care services, supports clinical operations, and works collaboratively with behavioral health providers to improve patient functioning and recovery outcomes. The Technician performs duties requiring advanced experience in behavioral health, including care coordination, crisis support, patient monitoring, recovery facilitation, and skills coaching. The Behavioral Health Technician IV must be able to work independently while adhering to IHS policies, clinical protocols, and professional standards of practice.
Supervisory Controls:
You are not directly supervised by the IHS Department Supervisor.
The IHS Department Supervisor or designee establishes overall patient care objectives, allocates resources, and may periodically review work to ensure compliance with IHS policies and accepted clinical practices.
The IHS supervisor may provide case-based guidance, clinical instructions, performance feedback, and consultation related to complex diagnostic or treatment issues.
Any unusual or complex patient situations are discussed with the IHS supervisory officer or designee.
Key Responsibilities:
Provide direct behavioral health support services under the guidance of licensed clinical staff.
Observe, monitor, and document patient behavior, progress, interactions, and symptoms in accordance with established charting requirements.
Assist in implementing behavioral health treatment plans, interventions, and care strategies.
Recognize signs and symptoms of mental illness, co-occurring disorders, addiction, and psychiatric crises.
Facilitate or participate in Recovery Dialogues, group activities, and therapeutic skill-building exercises.
Provide patient education and coaching to support independent living skills and healthy behavior change.
Utilize knowledge of community resources to assist patients in accessing supportive services.
Apply Management and Prevention of Disruptive Behavior techniques to maintain a safe environment.
Support clinicians with case coordination, appointment follow-up, and patient engagement.
Maintain confidentiality and adhere to all HIPAA and IHS-specific privacy requirements.
Participate in team meetings, case staffing, and continuing education as required.
Perform additional duties within the behavioral health scope as assigned.
Minimum Qualifications (Must Have):Education:Candidate must meet ONE of the following:
Academic degree in a behavioral health-related field (e.g., Psychology, Counseling, Social Work, Human Services, Public Health).
High school diploma and national certification as a Psychiatric Technician from the American Association of Psychiatric Technicians.
Experience:
At least 4-5 years of experience working in a behavioral health setting, such as mental health, substance use treatment, crisis response, behavioral health residential care, or community support programs.
Knowledge of:
DSM-VTR diagnostic criteria and common psychiatric disorders
Signs, symptoms, and progression of mental illness
Co-occurring (dual diagnosis) conditions
Addiction and recovery processes
Behavioral health crisis intervention concepts
Independent living support skills and community resource linkage
Recovery tools and Recovery Dialogue facilitation
Techniques for Management and Prevention of Disruptive Behavior
Behavioral health program eligibility and service structures
Certification:
National Psychiatric Technician Certification required if no behavioral health degree is held.
Certification is preferred for degreed applicants.
Other Requirements:
Ability to work independently while following clinical guidance.
Strong communication, observation, and documentation skills.
Ability to maintain professionalism and compassion in emotionally challenging situations.
Attend assigned meetings and actively participate as part of the care team.
Follow facility rules, policies, charting standards, and uniform requirements.
Comply with shift schedules, care delivery protocols, and behavioral health safety procedures.
Security Requirement:
Ability to obtain a Public Trust
Preferred Qualifications (Nice to Have):
Previous experience working in Indian Health Service, Tribal, or other Native community behavioral health programs.
Familiarity with culturally responsive behavioral health practices.
Training in de-escalation, crisis prevention, or trauma-informed care.
Experience documenting care in electronic health record systems (EHR).
Work Schedule:
Monday through Friday
8:00 AM - 5:00 PM
Federal holidays and weekends off
Services are provided on-site only
Core Competencies:
Behavioral health knowledge and clinical awareness
Crisis identification and response capability
Cultural humility and respect for American Indian/Alaska Native communities
Compassion, empathy, and trauma-informed approach
Strong interpersonal and team collaboration skills
Excellent attention to detail and documentation accuracy
Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit ****************** Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
$37k-46k yearly est. 30d ago
TMS Compliance QA Analyst IV
Coinbase 4.2
Helena, MT job
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops.
*What you'll be doing:*
* Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines.
* Proactively seek opportunities to tackle challenging and impactful assignments
* Assist on 2LoD reviews and provide timely responses to findings
* Lead calibrations & office hours supporting other QA analysts
* Conduct root cause analysis on thematic issues
* Identify procedural gaps or inconsistencies and provide proposed solutions
* Conduct training of new QA and QC joiners along with validating their practice cases
* Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
* Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
* Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
* Support agents in addressing their queries on complex procedural requirements
* Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
* Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
*What we look for in you:*
* 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
* Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
* ACAMS or equivalent AML qualification
* Experience in assisting, developing, and producing metrics and reporting
* Strong written/verbal communication, critical thinking, and problem-solving skills
* Highly-motivated, analytical, organized, innovative, and adaptive
* Multi-tasking ability, team-oriented, and a self-starter
* Proven ability to work collaboratively with global partners in other functional units
* Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
* Ability to work with limited direction from management when situations occur
* Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
*Nice to haves:*
* ACAMS certification or equivalent AML certification
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Experience in project management or analytics or quality assurance.
* Advanced degree in business, finance or legal
* Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
PID: P71705
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$99,365-$116,900 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$99.4k-116.9k yearly 60d+ ago
Consumer Senior Program Lead (B2C Customer Experience Programs)
Coinbase 4.2
Helena, MT job
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support to transform the customer experience.
We're hiring a Program Manager, Coinbase One, to evolve Priority Support into a best-in-class offering and leverage CX to drive member retention and product adoption.
*What You'll Do*
* Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account Protection/,
* Deep dive top CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through product improvements, automation, and self-service content.
* Continuously improve customer satisfaction (measured by CSAT) to position Priority Support as a clear value proposition of the Coinbase One membership.
* Evolve Priority Support by improving routing, playbooks, processes, and tooling to deliver predictable quality at scale.
* Leverage Priority Support interactions as a retention driver by designing save strategies and enabling agents to educate members on CB1 benefits.
* Drive product adoption at scale by designing treatments that guide members to new products and features.
* Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, and Design, prioritizing fixes that deliver measurable outcomes
* Enhance the Coinbase Debit Card support program by owning the full CX experience, setting quarterly goals, and driving targeted improvements.
*What We're Looking For*
* 5+ years in CX program management, project management, or product operations
* Proven success leading retention or scaled product adoption programs with measurable business impact.
* Demonstrated ability to run high-impact cross-functional programs across Product, CX, and vendor partners.
* Strong execution skills with a balance of strategic leadership and hands-on delivery.
* Data-driven operator with experience defining KPIs, partnering with Analytics, and using experimentation to drive improvements.
* Executive-ready communication and stakeholder management skills
*Nice to Have*
* Experience leveraging LLM-based tools in support such as automation, contact attribution, or sentiment analysis
* Experience with global support operations and improving launch quality in international markets
* Ability to design program prioritization frameworks for tradeoff decisions and ROI focus
P73031
\#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$124,780-$146,800 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$124.8k-146.8k yearly 60d+ ago
Senior Associate, Regulatory Change Management
Coinbase 4.2
Helena, MT job
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Coinbase Regulatory Change Management (RCM) function is responsible for the development, execution and oversight of the enterprise-wide legal and regulatory obligations library (Legal and Regulatory Obligations Inventory) and regulatory change monitoring and management processes.
*What you'll be doing (ie. job duties):*
*
The Senior Associate of Regulatory Change Management (RCM) will support the management, execution and continued improvement of the RCM function. Responsibilities will include the following:
* Legal & Regulatory Obligations Inventory
* Support the maintenance and expansion of the Legal & Regulatory Obligations Inventory
* Reporting
* Enhance and strengthen quarterly metrics and reporting
* Prepare and distribute quarterly metrics / reporting
* Regulatory Change Monitoring and Management
* Support Legal Teams' horizon scanning efforts
* Support Legal Teams' analysis of applicability and impact of regulatory changes
* Support tracking of implementation of process/control changes and post-implementation reviews
* Provide advice and support on change management plans and execution as needed
* Program Administration
* Perform QA of data on Regology and Archer platforms
* Refine approach and execute QA / validation of alert feed sources / keywords
* Assist with review of new content providers and horizon scanning workflow tools (as needed)
* Support incident management for quarterly risk reporting
* Support stakeholder questions / management
* Support oversight of workflows to ensure that they are functioning properly
* Support policies and procedures drafting and maintenance
* Manage internal team documents and records
* Other project work
* Risk/Control and Data Mapping
* Support LRO, risk and control mapping, including support with implementation of a vendor
* Support data mapping for Risk Assessments / RCSAs / Policies and Procedures
*What we look for in you (ie. job requirements):*
* Track record of building programs / processes from the ground up; in particular experience building and executing regulatory change monitoring and change management programs / processes
* Experience building out a legal / regulatory obligations library or exposure to the process
* Working knowledge of laws, regulations, risk management practices for financial services
* Track record of delivering work to a high quality standard
* Hands-on involvement in developing and producing metrics and reporting
* Strong written/verbal communication, critical thinking and problem-solving skills
* Highly-motivated, analytical, organized, innovative and adaptive
* Good presentation skills, multi-tasking capability, team-oriented, and a self-starter
* Proven ability to work collaboratively with global partners in other functional units
* Flexibility to work extended hours to meet deadlines, when necessary
* Ability to work with limited direction from management
* Expertise in PowerPoint/Google Slides and Excel/Google Sheets
* Juris Doctor
*Nice to haves:*
* Experience with and/or keen interest in cryptocurrency
* Experience working at a law firm and as in-house counsel
* Experience with or previous exposure to financial services regulators
* Experience with project / vendor management
* Experience with technology projects, including the development of business requirement documents (BRDs) and exposure to AI tooling
Job# P74258
\#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$117,385-$138,100 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$117.4k-138.1k yearly 60d+ ago
Drive with Doordash - No CDL license needed
Doordash 4.4
Billings, MT job
No CDL needed / No commercial drivers license
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
No CDL / commercial drivers license needed
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility.
$43k-57k yearly est. 5d ago
Manager, Broker-Dealer Compliance
Coinbase 4.2
Helena, MT job
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Institutional Compliance team supports the Institutional Product Group to develop effective compliance programs to meet Coinbase's regulatory obligations across the business. This role will provide critical support to Coinbase Capital Markets ("CCM" a FINRA member broker-dealer) in meeting its regulatory obligations to assist the Product team in developing a successful equities product offering*.*
*What you'll be doing (ie. job duties):*
* Providing senior compliance oversight to all aspects of CCM, including trading, reporting, policies and procedures and training.
* Coordinate closely with cross functional partners in Legal, Operations, Risk, Tax, Finance and Audit to ensure a best-in class control framework.
* Partner with exam management team to respond to all regulatory exams and inquiries.
* Work with Market Surveillance team and Clearing Firm to ensure deployment of a robust monitoring program.
* Work with the principals to design and document the firm's supervisory structure (FINRA Rule 3110) to effectively supervise all business activities and associated persons.
*What we look for in you (ie. job requirements):*
* 7+ years experience working in a retail broker-dealer compliance team.
* Comfortable working in a fast-paced environment with high levels of accountability.
* Experience with FINRA exams/inquiries.
* Knowledge of 15c3-5 Market Access, Best Execution and CAT reporting.
* Experience setting up broker-dealer compliance programs, or at least parts of programs.
* Experience with institutional and retail customers.
*Nice to haves:*
* Experience supporting a retail (fully disclosed) introducing broker.
* J.D., Series 7, Series 24.
* Experience working at FINRA.
* Crypto Experience or willingness to learn.
Job P74168
\#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$162,010-$190,600 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$53k-82k yearly est. 60d+ ago
Assistant Controller, Prime Brokerage & Digital Assets
Coinbase 4.2
Helena, MT job
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
At Coinbase, our mission is to increase economic freedom in the world. To achieve this, we are building the most trusted and comprehensive platform for institutions to participate in the crypto economy. We are seeking a very specific candidate: someone who is passionate about our mission, relishes the pressure of solving the industry's hardest problems, and actively seeks feedback to operate as part of a championship team.
The Institutional Accounting team is at the heart of our institutional business, building the financial backbone for a fast-scaling Prime Brokerage and Capital Markets business. We are looking for an Assistant Controller to own the accounting architecture for our most complex institutional products. You will be the lead subject matter expert, partnering directly with product, engineering, and legal leaders to turn novel, on-chain activity into compliant, auditable, and scalable financial processes.
*What you'll be doing (ie. job duties):***
* *Own the end-to-end technical accounting architecture* for Coinbase's Institutional Prime Brokerage division, from new product design through to financial reporting.
* *Serve as the lead technical accounting subject matter expert (SME)* for all prime brokerage activities, including derivatives, structured lending, collateral management, and digital asset settlement.
* *Author and defend technical accounting memos* on novel, complex, and first-of-their-kind crypto-native transactions, interfacing directly with external audit partners.
* *Partner directly with senior leadership (Directors, VPs)* in Product, Engineering, and Legal to design and implement the accounting infrastructure for new, highly complex financial products before they launch.
* *Design, implement, and scale automated, SOX-compliant accounting processes* to ensure the integrity of financial data and support a timely and accurate month-end close.
* *Lead the accounting strategy* for all digital assets held within the prime brokerage, ensuring compliance with all emerging FASB and SEC guidance.
* *Mentor and develop senior accountants* on the team, acting as the primary technical resource for complex problem-solving and career development.
* Drive continuous process improvement, identifying and executing on opportunities to increase efficiency, automate manual workflows, and enhance internal controls.
*What we look for in you (ie. job requirements):** *
* *CPA license (active) required.*
* *10+ years of progressive accounting experience*, including a combination of "Big 4" public accounting and deep industry experience in fintech, prime brokerage, or capital markets.
* Experience working at a publicly traded company and in-depth knowledge of SOX controls.
* *Expert-level understanding of US GAAP* and a proven track record of applying it to complex financial instruments (e.g., derivatives, complex lending, structured products).
* *Proven ability to partner with and influence senior, non-accounting stakeholders* (e.g., engineers, product managers) to drive strategic business outcomes.
* Demonstrated experience in *designing and scaling accounting processes* in a fast-paced, high-growth, or start-up environment.
* A proactive and curious mindset; you are a self-starter who runs toward complex problems and thrives in ambiguity.
* Excellent communication and presentation skills, with the ability to distill highly complex technical concepts into simple, actionable insights.
*Nice to haves:*
* *Deep, hands-on experience* accounting for digital assets, blockchain technology, and the crypto economy. You must be able to "speak crypto" fluently.
* Proficiency in writing SQL queries to pull and analyze large datasets.
* Working knowledge of financial systems such as Netsuite and Floqast.
* Previous experience in a remote-first environment.
* An advanced degree (e.g., Master's in Accounting or MBA).
Job #P72353
\#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$201,365-$236,900 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$75k-116k yearly est. 60d+ ago
Onchain Data Analyst & Researcher
Coinbase 4.2
Helena, MT job
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Coinbase's Unit 0x is a specialized on-chain investigations team at the forefront of securing the crypto ecosystem. We identify, analyze, and mitigate critical on-chain threats-including exploits and illicit activity-using advanced blockchain analytics and investigative techniques. Our mission-driven team protects both Coinbase and the broader web3 community from emerging risks.
As an Onchain Data Analyst & Researcher, you'll lead challenging investigations into illicit activity, proactively research threat actors, and develop scalable methods to detect suspicious patterns. You'll play a key role in high-risk incidents, special projects, and the continuous improvement of our investigative processes. Success in this role requires curiosity, strong blockchain data analysis skills, and a passion for uncovering and neutralizing threats. If you thrive on solving complex problems with data and want to help shape a secure future for blockchain adoption, we want you on our team.
Onchain is the new online. Join us in building a secure future for the next billion users.
*What you'll be doing (ie. job duties):*
* Conduct in-depth investigations and research into illicit activity, scams, onchain exploits, and vulnerabilities, using blockchain analytics and clustering techniques to surface suspicious trends and patterns.
* Analyze and document exploit methodologies, attack vectors, abuse patterns, and incident impacts, providing actionable intelligence to strengthen Coinbase's security posture.
* Develop and automate scalable methods for detecting and understanding emerging threats, including building dashboards, writing queries, and supporting incident response with clear, quantitative reporting.
* Collaborate with cross-functional teams to educate and advise on evolving exploit tactics, risk landscapes, potential mitigations and investigative best practices.
* Monitor and research threat actors, their environments, and emerging blockchain trends to stay ahead of illicit activity and technological developments.
* Respond to urgent, sensitive cases with discretion and professionalism, and support team members as needed.
* Handle highly sensitive cases with respective urgency and discretion;
* Other duties and responsibilities as required or assigned.
*What We Look For In You (i.e., Job Requirements)*
* A well-organized self-starter who is able to constantly learn and work autonomously;
* Ability to handle highly sensitive information;
* Excellent writing, analytical and communication prowess;
* Deep knowledge of blockchain ecosystems and;
* Investigative mindset;
* Strong SQL skills - particularly around on chain analysis in conjunction with working knowledge of abuse vectors;
* Knowledge to leverage AI to 10x output.
*Nice to haves:*
* Previous experience in corporate OSINT analysis
* Experience with Dune Analytics, Flipside, and/or Chainbase.
Position ID: P70663
\#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$144,500-$170,000 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$41k-59k yearly est. 60d+ ago
Director of Product - Growth, Acquisition & Activation
Coinbase 4.2
Helena, MT job
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
We're looking for a seasoned product leader to own our Acquisition & Activation pillar - a critical driver of Coinbase's long-term growth. This role is highly cross-functional, partnering closely with Growth Marketing, other teams within Growth, and stakeholders across the company. You'll be responsible for shaping the strategy and delivering results across all acquisition channels - from referrals and growth marketing to SEO - and then ensuring that new users are successfully activated and retained.
As the leader of our Acquisition & Activation teams, you'll shape how millions of people take their first step into crypto and ensure that step leads to lasting engagement. By guiding a team of exceptional product managers and influencing company-wide growth priorities, you'll define the standard for acquisition and activation at a global level!
*What you'll be doing*
* Manage, mentor, and recruit top *Growth PM* talent; build a high-performing team with clear standards and operating rhythms.
* Set a clear strategy for the Acquisition & Activation pillar and deliver consistent, material impact against company-level goals.
* Own product outcomes across acquisition (referrals, growth marketing surfaces, SEO landing experiences) and early lifecycle (activation, first-time use, week-one retention).
* Drive a rigorous experimentation and measurement culture (e.g., funnel analytics, A/B testing, LTV/CAC, activation and retention cohorts) to inform prioritization and resourcing.
* Partner tightly with Growth Marketing, Data, Design, Engineering, and Finance to align roadmaps, unlock channel efficiency, and compound wins.
* Influence company-wide strategy by representing the voice of the new customer and the growth system, ensuring scalable foundations and long-term leverage.
*What we look for in you*
* A consistent track record of building and leading *growth teams* that deliver meaningful, repeatable business impact.
* Experience solving large-scale growth problems, ideally in consumer or prosumer products, with the ability to translate insights into product, channel, and platform bets.
* Strong analytical rigor paired with exceptional *product sense*; you can zoom from strategy to experiment design to UX details and back.
* Clear vision and demonstrated experience for what "great looks like" when tackling large-scale growth challenges.
* 10+ years of product management experience with demonstrable career progression.
*Nice to haves*
* Deep focus in acquisition, activation, or related growth specialties.
* Excitement about leading this area for a mission-driven crypto company.
* Passionate, excitement about crypto, defi, & web3.
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$284,155-$334,300 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$28k-38k yearly est. 60d+ ago
Group Product Manager
Coinbase 4.2
Helena, MT job
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining and building the retail customer support experience. In this role, you will drive a product group to build self-service and automated support experiences, as well as user journeys that connect customers to chat, email, or voice support lines accessible through our Help Center (************************** and Social Platforms. You'll drive the next generation of AI-powered self-service and automation, using both internal technology and third party vendors, with an ambitious goal to automate >90% of customer contacts while achieving >95% CSAT across automated and human-handled support contacts.
You'll lead a distributed team of product managers, technical program managers, and designers across North America and India, guiding them to define and deliver high-quality, reliable, and intelligent systems that support over 100 million customers worldwide. You'll report to a product leader who leads all Customer Experience (Agent and Customer-facing) tooling and you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy, and drive execution for our customer-facing support technology ecosystem.
*What you'll be doing (ie. job duties):*
* Own all facets of the customer facing support product area from crafting the vision and strategy to executing.
* Define and execute a roadmap for retail customer support experiences, impacting over 100 million customers.
* Communicate the vision and progress for customer support experiences across the company to technical and non-technical leaders with ease via weekly and monthly program updates.
* Investigate and inspect customer user journeys through our self-service and automated support experiences to size opportunities and identify the highest-impact use cases to improve CSAT and increase automation rates.
* Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally.
* Develop novel and innovative ideas to improve the customer support experience and drive higher CSAT for our customers.
* Proactively address security, fraud, risk, and compliance considerations while preserving an excellent user experience.
* Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and touch points between our customers and human agents.
* Partner with CX to conduct buy vs. build analysis and RFP's on emerging AI capabilities.
* Develop and mentor a globally distributed product group, fostering growth, accountability, and product excellence.
*What we look for in you (ie. job requirements):*
* 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale.
* 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.
* 5+ years of leading and developing Product Management teams.
* Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results.
* User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences
* Cross-functional leadership: Able to align diverse stakeholders-from engineers to compliance teams-behind a shared vision.
* Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights
* Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows.
* Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors.
* Excellent written and verbal communication skills.
* Ability to thrive and perform under pressure.
*Nice to haves:*
* Experience in fintech, payments, or crypto industries.
* Experience working in a high-compliance or regulated environment (e.g., finance, banking, or crypto).
ID: P72918
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$205,785-$242,100 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$205.8k-242.1k yearly 60d+ ago
Data Scientist
Telesign 3.7
Belgrade, MT job
Key Responsibilities: * Between two and six years of relevant experience; * DS/ML/AI products design, prototyping, development, deployment, upgrades, maintenance rebuilding/retraining, customizations, etc. for all DS/ML/AI-driven solutions; * Data sources and data partners R&D: identification, research, cleansing, evaluation, patterns recognition, feature prototyping and integration into DS/ML/AI solutions. Analyse data for trends and patterns and interpret data with a clear business objective in mind;
* New DS, ML, and AI technologies, techniques and solutions R&D: research, evaluation and application within DS/ML/AI solutions. Take the initiative to experiment with various technologies and tools with the vision of creating innovative data-driven insights for the business;
* Actively work with Data Engineering teams and Data Architects to provide and explain requirements (as DS is a stakeholder for almost all DE initiatives), and to ensure quality and robustness of production and customer-facing solutions;
* Continuous development and management of the DS R&D ecosystem and infrastructure;
* Continuous support of customers' meetings, managing the feedback loop with the customers, labelled data feedback, and corresponding ML/AI logic and solutions improvements, production deployment and corresponding communication with the customer, etc;
Essential educational, R&D and communications skills:
* BSc degree (preferred MSc or PhD) in Mathematics, Applied Mathematics or Physics, Probability and/or Statistics, Data Science, Computer Science, Engineering, or a related technical or quantitative discipline/field;
* Main technologies used by the team: Python, R, Scala, Databricks, Spark, AWS (S3, Lambda, Glue (based on Apache Spark), SageMaker, etc.), Cassandra and SQL Server etc;
* Excellent research skills and ability to learn new skills;
* Attention to detail and ability to consider tasks from multiple angles to produce robust analyses;
* Excellent cooperative skills and ability to work in a team environment/team player;
* Strong ability to work in an autonomous environment;
* Excellent organizational skills;
* Excellent communication skills, both verbal and written, in English and Serbian.
We are offering
* Good compensation - Competitive € salary plus benefits package.
* Development opportunities.
* Challenging but also a friendly working environment.
* And much, much more...
About BICS
BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide.
Our solutions are essential for supporting the modern lifestyle of today's device-hungry consumer - from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things.
Pioneering into the future of Next Generation communications. We have achieved a series of World's Firsts successes with the launch of the first LTE Roaming relation or the first VoLTE International call between Europe and Asia, to name a few.
With a diverse and multicultural team of about 600 employees, we continuously strive to provide customers with the highest level of quality, reliability, and interoperability, enabling them to maximize their end-user value.
About Proximus Global
Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world's largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.
Our comprehensive suite of solutions - from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement - enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.
Zippia gives an in-depth look into the details of Reciprocity, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Reciprocity. The employee data is based on information from people who have self-reported their past or current employments at Reciprocity. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Reciprocity. The data presented on this page does not represent the view of Reciprocity and its employees or that of Zippia.
Reciprocity may also be known as or be related to Reciprocity, Reciprocity Corp. and Reciprocity Inc.