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Become A Records Clerk

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Working As A Records Clerk

  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • $33,010

    Average Salary

What Does A Records Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Records Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Records Clerk jobs

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Records Clerk Career Paths

Records Clerk
Legal Assistant Paralegal Office Manager
Account Manager
5 Yearsyrs
Accounting Clerk Legal Assistant Office Manager
Administrative Manager
6 Yearsyrs
Records Specialist Specialist Operation Supervisor
Assistant General Manager
5 Yearsyrs
Medical Records Clerk Billing Specialist
Billing Manager
7 Yearsyrs
Human Resources Assistant Accounts Payable Clerk Accountant
Business Manager
7 Yearsyrs
Accounts Payable Clerk Billing Specialist
Business Office Manager
8 Yearsyrs
Legal Secretary Executive Secretary Office Manager
Chief Executive Officer
8 Yearsyrs
Accounts Payable Clerk Account Manager Account Executive
Communications Manager
6 Yearsyrs
Accounting Clerk Account Manager Purchasing Manager
Contracts Manager
9 Yearsyrs
Office Manager General Manager
District Manager
7 Yearsyrs
Data Entry Associate Legal Assistant Assistant Office Manager
Executive Assistant/Office Manager
6 Yearsyrs
Legal Assistant Legal Secretary
Office Manager
5 Yearsyrs
Medical Records Clerk Office Manager Operations Manager
Operations Director
9 Yearsyrs
Clerk Office Manager
Operations Manager
7 Yearsyrs
Legal Secretary Paralegal Office Manager
Practice Manager
9 Yearsyrs
Clerk Technician Project Manager
Program Manager
8 Yearsyrs
Office Manager Operations Manager
Project Manager
8 Yearsyrs
Human Resources Assistant Recruiter Operations Manager
Site Manager
7 Yearsyrs
Billing Specialist Analyst Assistant Vice President
Vice President
8 Yearsyrs
Billing Specialist Home Health Aid Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Senior Clerk 4.1 years
Police Clerk 3.8 years
Clerk Typist 3.6 years
Records Officer 3.5 years
Invoice Clerk 3.4 years
Clerk Specialist 3.4 years
Clerk Secretary 3.3 years
Radiology Clerk 3.1 years
Control Clerk 3.0 years
Dispatcher Clerk 3.0 years
Records Clerk 3.0 years
Records Specialist 3.0 years
Maintenance Clerk 2.9 years
Operations Clerk 2.9 years
Support Clerk 2.6 years
Contract Clerk 2.5 years
Data Clerk 2.4 years
Clerk 2.3 years
Front Office Clerk 2.2 years
General Clerk 2.1 years
Document Clerk 2.1 years
Data Entry Clerk 2.1 years
Program Clerk 2.1 years
Room Clerk 2.1 years
Legal File Clerk 2.0 years
Clerk/Assistant 1.9 years
File Clerk 1.7 years
Top Employers Before
Cashier 7.0%
Clerk 5.6%
Secretary 5.3%
Internship 4.5%
File Clerk 2.8%
Teller 2.2%
Top Employers After
Cashier 5.5%
Clerk 4.8%
Secretary 3.7%
Internship 3.0%
Manager 2.1%

Records Clerk Demographics

Gender

Female

75.8%

Male

22.5%

Unknown

1.7%
Ethnicity

White

78.8%

Hispanic or Latino

13.4%

Asian

5.9%

Unknown

1.4%

Black or African American

0.5%
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Languages Spoken

Spanish

66.3%

French

7.5%

Portuguese

3.5%

German

3.5%

Mandarin

3.1%

Vietnamese

2.7%

Chinese

2.4%

Italian

1.6%

Cantonese

1.6%

Russian

1.2%

Polish

1.2%

Hmong

0.8%

Thai

0.8%

Urdu

0.8%

Tagalog

0.8%

Arabic

0.8%

Swahili

0.4%

Swedish

0.4%

Dutch

0.4%

Korean

0.4%
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Records Clerk Education

Schools

University of Phoenix

28.3%

Kaplan University

8.1%

Ashford University

6.3%

Houston Community College

5.6%

Strayer University

5.6%

Grand Canyon University

4.6%

New Mexico State University

3.5%

Liberty University

3.3%

University of Maryland - University College

3.3%

American InterContinental University

3.1%

Troy University

2.9%

Southern New Hampshire University

2.9%

Wayne State University

2.9%

Montgomery College

2.9%

Arizona State University

2.9%

Boise State University

2.9%

Jackson State University

2.7%

Glendale Community College

2.7%

University of Memphis

2.7%

San Francisco State University

2.5%
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Majors

Business

25.1%

Criminal Justice

11.5%

Health Care Administration

9.1%

Accounting

5.7%

Psychology

5.2%

Legal Support Services

5.1%

General Studies

4.6%

Medical Assisting Services

3.4%

Management

3.3%

Human Resources Management

3.0%

English

2.8%

Computer Information Systems

2.8%

Computer Science

2.8%

Nursing

2.7%

Education

2.6%

Liberal Arts

2.4%

Communication

2.3%

Political Science

1.9%

Law

1.9%

Elementary Education

1.8%
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Degrees

Other

32.4%

Bachelors

30.3%

Associate

16.9%

Masters

8.8%

Certificate

7.5%

Diploma

2.4%

Doctorate

1.3%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Records Clerk Salaries

Job Title Company Location Start Date Salary
Legal Records Clerk Longfellow Staffing Inc. Boston, MA Sep 28, 2016 $34,436
Records Clerk Longfellow Staffing Inc. Boston, MA Sep 21, 2016 $34,436
Information and Record Clerks Ace Nursing Services, Inc. Lanham, MD Apr 08, 2008 $34,112
Law Records Clerk Longfellow Staffing Inc. Boston, MA Jun 29, 2016 $33,392
Information and Record Clerks International Protein LLC Fort Lee, NJ Feb 06, 2016 $33,183
Information and Record Clerks, All Other International Protein LLC Fort Lee, NJ Jun 20, 2016 $33,183
Information and Record Clerks, All Other Eblul Language, LLC Austin, TX Jun 05, 2013 $31,305
Information & Record Clerk Advanced Technical Materials, Inc. Patchogue, NY May 14, 2008 $31,305
Warehouse Record Clerk Horizon Group USA Inc. Warren, NJ Aug 25, 2009 $29,281

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Top Skills for A Records Clerk

DataEntryDigitalDatabaseCustomerServiceMedicalRecordsRecordsManagementCriminalBackgroundChecksPhoneCallsSortLawEnforcementAgenciesRecordsDepartmentAuditComputerSystemPoliceReportsGeneralPublicStudentRecordsTemporaryOffsiteStorageOfficeEquipmentSafetyManagementSystem

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Top Records Clerk Skills

  1. Data Entry
  2. Digital Database
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Performed a variety of clerical duties, including but not limited to: answering phones, data entry, and filing.
  • File search documents and complex file system, process and scan files to be entered into computer in digital database.
  • Provide customer service to prospective and continuing students at Southwest.
  • Corresponded with other medical facilities and doctor's offices to retrieve or release medical records.
  • Assisted with maintenance of firm wide records in accordance with legal requirements, records management policy and procedures.

Top Records Clerk Employers

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