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Become A Records Clerk

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Working As A Records Clerk

  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • $31,000

    Average Salary

What Does A Records Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Records Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Records Clerk Career Paths

Records Clerk
Office Assistant Executive Assistant
Office Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Assistant Accounts Payable Clerk Accountant
Accounting Manager
7 Yearsyrs
Medical Records Clerk Billing Specialist Team Leader
Service Manager
6 Yearsyrs
Medical Records Clerk Medical Coder Office Manager
Business Owner
6 Yearsyrs
Medical Records Clerk Specialist Team Leader
Account Manager
5 Yearsyrs
Legal Assistant Legal Secretary Office Manager
Property Manager
6 Yearsyrs
Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Legal Assistant Specialist Consultant
Controller
9 Yearsyrs
Medical Assistant Specialist Consultant
Human Resources Manager
7 Yearsyrs
Medical Assistant Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Medical Assistant Technician Team Leader
Operations Director
9 Yearsyrs
Security Officer Officer Manager
Co-Owner
6 Yearsyrs
Security Officer Officer Supervisor
Site Manager
7 Yearsyrs
Security Officer Investigator Case Manager
Patient Care Manager
5 Yearsyrs
Mail Clerk Technician Administrator
Business Office Manager
7 Yearsyrs
Substitute Teacher Consultant Operations Manager
Practice Manager
9 Yearsyrs
Substitute Teacher Coordinator Accountant
Accountant And Office Manager
6 Yearsyrs
Substitute Teacher Teacher Administrator
Administrative Manager
6 Yearsyrs
Assistant Human Resources Assistant Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
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Do you work as a Records Clerk?

Help others decide if this is a good career for them

Do you work as a Records Clerk?

Average Yearly Salary
$31,000
View Detailed Salary Report
$24,000
Min 10%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$41,000
Max 90%
Best Paying Company
Kaiser Permanente
Highest Paying City
Los Angeles, CA
Highest Paying State
Alaska
Avg Experience Level
3.1 years
How much does a Records Clerk make at top companies?
The national average salary for a Records Clerk in the United States is $31,786 per year or $15 per hour. Those in the bottom 10 percent make under $24,000 a year, and the top 10 percent make over $41,000.

Real Records Clerk Salaries

Job Title Company Location Start Date Salary
Records Clerk Longfellow Staffing Inc. Boston, MA Sep 21, 2016 $34,436
Legal Records Clerk Longfellow Staffing Inc. Boston, MA Sep 28, 2016 $34,436
Information and Record Clerks Ace Nursing Services, Inc. Lanham, MD Apr 08, 2008 $34,112
Law Records Clerk Longfellow Staffing Inc. Boston, MA Jun 29, 2016 $33,392
Information and Record Clerks International Protein LLC Fort Lee, NJ Feb 06, 2016 $33,183
Information and Record Clerks, All Other International Protein LLC Fort Lee, NJ Jun 20, 2016 $33,183
Information and Record Clerks, All Other Eblul Language, LLC Austin, TX Jun 05, 2013 $31,305
Information & Record Clerk Advanced Technical Materials, Inc. Patchogue, NY May 14, 2008 $31,305
Warehouse Record Clerk Horizon Group USA Inc. Warren, NJ Aug 25, 2009 $29,281

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Top Skills for A Records Clerk

  1. Data Entry
  2. Digital Database
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Verified and entered information into imaging program and file/box record storage system, by performing excessive data entry.
  • Process and scan files to be entered into computer in digital database.
  • Provided customer service assistance through effective communication with professional staff, associate attorneys as well as partners.
  • Reviewed patient medical records for completeness, accuracy and regulatory compliance.
  • Handled Management Payroll Close Out, Tracked Vacation Time, Maintained Associate Absences, Associate Head Counts, Ordered Office Supplies

Records Clerk Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 14,067 Records Clerk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Records Clerk Resume

View Resume Examples

Records Clerk Demographics

Gender

Female

66.9%

Male

22.5%

Unknown

10.7%
Ethnicity

White

59.9%

Hispanic or Latino

18.4%

Black or African American

12.5%

Asian

5.9%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

71.8%

French

6.3%

German

3.2%

Vietnamese

2.1%

Mandarin

2.1%

Portuguese

2.1%

Chinese

1.8%

Tagalog

1.3%

Italian

1.3%

Cantonese

1.3%

Russian

1.1%

Hmong

0.8%

Filipino

0.8%

Polish

0.8%

Arabic

0.8%

Swedish

0.5%

Thai

0.5%

Japanese

0.5%

Urdu

0.5%

Swahili

0.3%
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Records Clerk Education

Schools

University of Phoenix

31.1%

Strayer University

7.9%

Kaplan University

7.5%

Ashford University

6.1%

Houston Community College

5.6%

The Academy

4.4%

University of Maryland - University College

3.0%

Webster University

2.9%

New Mexico State University

2.8%

Wayne State University

2.8%

Miami Dade College

2.8%

Grand Canyon University

2.8%

Prince George's Community College

2.7%

Community College of Philadelphia

2.6%

University of the District of Columbia

2.6%

American InterContinental University

2.6%

Capella University

2.6%

University of Houston

2.5%

University of Memphis

2.5%

Troy University

2.4%
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Majors

Business

26.2%

Criminal Justice

11.0%

Health Care Administration

9.0%

Accounting

6.4%

Legal Support Services

5.5%

Psychology

4.8%

General Studies

4.1%

Medical Assisting Services

4.1%

Liberal Arts

3.2%

Nursing

2.9%

Management

2.7%

Human Resources Management

2.6%

Computer Information Systems

2.6%

Education

2.6%

Computer Science

2.5%

Communication

2.4%

English

2.3%

Political Science

1.8%

Secretarial And Administrative Science

1.7%

Sociology

1.7%
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Degrees

Other

32.7%

Bachelors

29.8%

Associate

17.8%

Certificate

8.1%

Masters

7.5%

Diploma

2.7%

Doctorate

1.1%

License

0.4%
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