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Records clerk skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical records clerk skills. We ranked the top skills for records clerks based on the percentage of resumes they appeared on. For example, 24.5% of records clerk resumes contained data entry as a skill. Continue reading to find out what skills a records clerk needs to be successful in the workplace.

15 records clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how records clerks use data entry:

Handled the data entry of public record documents after reviewing the documents for completeness and requisite information required by Florida Statute.
Update and maintained personal records for officer and enlisted personal * Data entry * Medical responsibilities for unit safety * Honorable discharge

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how records clerks use customer service:

Facilitated requests by lawyers and legal assistants and provided superior customer service while firmly committed to an exemplary team player status.
Performed routine support tasks primarily involving customer service and support/clerical duties which included; answering routine phone inquiries.

3. Digital Database

Here's how records clerks use digital database:

Process and scan files to be entered into computer in digital database.
Process files to be entered into computer s digital database.

4. Office Equipment

Here's how records clerks use office equipment:

Operated a variety of office equipment including a computer terminal.
Completed general office work and operated basic office equipment.

5. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how records clerks use management system:

Entered, sorted and stored electronic data and digitized records into electronic record management systems and scanned new documents.
Retrieved requested files and ensured that all file movements were accurately recorded into records management system.

6. Computer System

Here's how records clerks use computer system:

Responded to requests for confidential law enforcement information by retrieving information from a computer system or micro-fiche.
Process record release forms utilizing specialized computer system in accordance with state laws and regulations.

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7. Background Checks

Here's how records clerks use background checks:

Typed form letters/routine correspondence and performed criminal background checks utilizing law enforcement computer software.
Performed background checks of individuals for agencies and government organizations.

8. Patient Charts

Here's how records clerks use patient charts:

Reviewed patient charts for completeness and accuracy.
Researched and inactivated patient charts.

9. Office Machines

An office machine is a mechanical and electronic device that is used to get work done in an organization or establishment, to finish multiple works in a short time, and to enhance productivity. Office machines are essential in running a modern office and range from calculators to printers to computers.

Here's how records clerks use office machines:

Ordered and maintained inventory of office supplies, including office machines repair/maintenance.
Operate office machines, such as photocopiers and scanners, personal computers, ID badge and parking pass printing program device.

10. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how records clerks use clerical support:

Provided clerical support which included processing assistant's dean correspondence and complex spreadsheets.
Provided clerical support entering all daily aircraft maintenance discrepancies and work packages.

11. Word Processing

Here's how records clerks use word processing:

Utilized several SEPTA Mainframe applications and Microsoft Word processing software.
Typed and preformed word processing, prepared and proofed correspondence, made reports, filed records and other government confidential documents.

12. Subpoenas

Subpoenas are formal and legal documents issued mostly by a court or some other government agency that demands the presence of the person the document is addressed to, to show up at court. Subpoenas are issued to individuals whom the court wants to appear either as a witness in a particular case in order to testify or to provide any evidence such as an object or a document.

Here's how records clerks use subpoenas:

Researched and obtained all necessary documents required for court ordered subpoenas and contacted law enforcement for retrieval.
Drafted correspondence and assisted with responding to subpoenas and document requests.

13. Law Enforcement Agencies

Here's how records clerks use law enforcement agencies:

Communicate via teletype with other law enforcement agencies regarding inmate releases, extraditions and transportation.
Coordinated release of inmate to other law enforcement agencies and schedules extradition hearing.

14. Police Reports

Police reports, also known as "incident reports," are recorded by members of the police department and detail a (potentially) illegal incident or confrontation. The following information is usually found on a police report: the date and time of the incident, which officers were involved, the address of the incident, what kind of incident (theft, assault, etc.), and how the officers were alerted to the incident.

Here's how records clerks use police reports:

Typed dictated police reports, entered warrants, processed traffic accidents, miscellaneous clerical duties, dispatched fire/rescue/police calls
Provided police reports to individuals requesting such reports

15. Front Desk

Here's how records clerks use front desk:

Provided pivotal assistance during over 100,000 patient encounters involving administrative tracking of appointments, medical record processing and front desk functions.
Completed front desk responsibilities, checked-in incarcerated individuals and reviewed arrest documents for accuracy and content.

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List of records clerk skills to add to your resume

The most important skills for a records clerk resume and required skills for a records clerk to have include:

Data Entry
Customer Service
Digital Database
Office Equipment
Management System
Computer System
Background Checks
Patient Charts
Office Machines
Clerical Support
Word Processing
Subpoenas
Law Enforcement Agencies

Police Reports
Front Desk
Windows
Telephone Calls
HIPAA
Offsite Storage
Fax Machines
Incident Reports
Hippa
NCIC
Off-Site Storage
Numerical Order
Death Certificates

PowerPoint
Government Agencies
FAA
Multi-Line Phone System
Probate
Electronic Format
Medical Charts
Clips
User Criteria
FedEx
Traffic Citations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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