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Become A Recovery Agent

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Working As A Recovery Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $36,000

    Average Salary

What Does A Recovery Agent Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Recovery Agent

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Recovery Agent Career Paths

Recovery Agent
Driver Technician Team Leader
Account Manager
5 Yearsyrs
Driver Specialist Account Executive
Sales Account Manager
6 Yearsyrs
Driver Coordinator Account Executive
Relationship Manager
6 Yearsyrs
Collector Specialist Executive Assistant
Administrative Manager
6 Yearsyrs
Collector Accounts Receivable Specialist Credit Analyst
Credit Manager
5 Yearsyrs
Collector Accounts Receivable Specialist Accounts Receivable Supervisor
Accounts Receivable Manager
6 Yearsyrs
Recovery Specialist Specialist Administrator
Business Office Manager
7 Yearsyrs
Recovery Specialist Team Leader Office Manager
Practice Manager
9 Yearsyrs
Recovery Specialist Team Leader Account Manager
Client Services Manager
7 Yearsyrs
Collections Specialist Credit Analyst Credit Manager
Credit And Collection Manager
7 Yearsyrs
Collections Specialist Credit Analyst Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Collections Specialist Accounts Receivable Specialist
Senior Accounts Receivable Specialist
7 Yearsyrs
Private Investigator Investigator Compliance Officer
Compliance Manager
9 Yearsyrs
Private Investigator Officer Intelligence Officer
Collections Manager
5 Yearsyrs
Private Investigator Claims Adjuster Customer Service Supervisor
Collection Supervisor
5 Yearsyrs
Technician Operation Supervisor Customer Service Manager
Call Center Manager
6 Yearsyrs
Technician Analyst Medical Coder
Medical Billing Manager
6 Yearsyrs
Legal Assistant Foreclosure Specialist Senior Collector
Senior Collection Specialist
5 Yearsyrs
Legal Assistant Account Executive Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
Home Health Aid Resident General Dentist
Lead Generator
5 Yearsyrs
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Do you work as a Recovery Agent?

Recovery Agent Demographics

Gender

Male

61.1%

Female

29.5%

Unknown

9.5%
Ethnicity

White

62.1%

Hispanic or Latino

16.6%

Black or African American

12.2%

Asian

5.9%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

58.6%

French

10.0%

German

4.3%

Swahili

2.9%

Kinyarwanda

2.9%

Polish

2.9%

Thai

2.9%

Russian

1.4%

Swedish

1.4%

Chinese

1.4%

Filipino

1.4%

Ukrainian

1.4%

Bambara

1.4%

Japanese

1.4%

Dakota

1.4%

Hmong

1.4%

Arabic

1.4%

Lingala

1.4%
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Recovery Agent Education

Schools

University of Phoenix

23.7%

The Academy

7.5%

Kaplan University

7.5%

Saint Cloud State University

6.9%

Florida State College at Jacksonville

6.4%

Broward College

4.6%

Universal Technical Institute

4.0%

University of Akron

4.0%

Miami Dade College

3.5%

Camden County College

3.5%

Arapahoe Community College

2.9%

Murray State University

2.9%

Temple University

2.9%

Pennsylvania State University

2.9%

Manchester Community College

2.9%

Strayer University

2.9%

Okefenokee Technical College

2.9%

Pikes Peak Community College

2.9%

Hillsborough Community College

2.9%

Mesa Community College - Boswell

2.3%
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Majors

Business

23.5%

Criminal Justice

21.4%

General Studies

5.5%

Psychology

4.6%

Finance

3.8%

Automotive Technology

3.6%

Accounting

3.6%

Health Care Administration

3.5%

Computer Science

3.4%

Medical Assisting Services

3.2%

Nursing

2.8%

Education

2.6%

Communication

2.6%

Legal Support Services

2.4%

Computer Information Systems

2.4%

Fire Science And Protection

2.3%

Management

2.3%

Liberal Arts

2.3%

Law Enforcement

2.2%

Information Technology

1.9%
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Degrees

Other

42.8%

Bachelors

23.1%

Associate

17.6%

Certificate

7.4%

Masters

4.3%

Diploma

2.7%

License

1.2%

Doctorate

0.9%
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Top Skills for A Recovery Agent

  1. Apprehend Fugitives
  2. Phone Calls
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Investigate bail forfeitures, fugitive warrants, and locate and apprehend fugitives statewide.
  • Reduced delinquency for my assigned accounts by conducting accounts receivable phone calls and prompting clients for payment of past due invoices.
  • Deliver stellar customer service during interaction with the public to ensure customer satisfaction.
  • Arrange for debt repayment or establish repayment schedules, based on customes' financial situations.
  • Monitored and activated employees discount card privileges and contacted financial institutions to verify credit card billing information.

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Top Recovery Agent Employers

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