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Recovery agent skills for your resume and career

Updated January 8, 2025
3 min read
Recovery agent example skills
Below we've compiled a list of the most critical recovery agent skills. We ranked the top skills for recovery agents based on the percentage of resumes they appeared on. For example, 14.0% of recovery agent resumes contained debt collection as a skill. Continue reading to find out what skills a recovery agent needs to be successful in the workplace.

15 recovery agent skills for your resume and career

1. Debt Collection

Here's how recovery agents use debt collection:
  • Ensured compliance with internal controls, operational procedures, followed federal and state laws in accordance with debt collection.
  • Reviewed, approved and outsourced debt cases to approved panel solicitors and debt collections agencies, where appropriate.

2. Inbound Calls

Here's how recovery agents use inbound calls:
  • Take outbound and inbound calls with the intent on collecting payment.
  • Collaborated with Collections and Recovery Operations officials to handle routine outbound and inbound calls regarding delinquent and or outstanding accounts.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how recovery agents use outbound calls:
  • Assisted Verizon customers with paying bill *Made payment arrangements *Negotiate payment arrangements *Collecting payments *Placed Outbound calls
  • Collect debt on inbound and outbound calls, notate the acct correctly, update the account and transfer call to correct department

4. Tow Truck

Here's how recovery agents use tow truck:
  • Operate storage yard forklift to move seized vehicles around keeping high traffic areas clear for tow trucks entering and exiting facility.
  • Use of mechanical and driving skills while recovering vehicles using various types of tow trucks

5. Financial Institutions

Financial Institutions come in all sizes, forms, and are meant for all sorts of purposes. Some only keep money, some only trade it, some focus on extending loans, some work with only other financial corporations or regular business and companies, and some are built to be useful and multi-purpose. A central bank, for example, is a banking institution meant to keep an eye on other banks and ensure that no laws or rules are broken or bent.

Here's how recovery agents use financial institutions:
  • Monitored and activated employees discount card privileges and contacted financial institutions to verify credit card billing information.
  • Recovered property for financial institutions in a fast-paced and high stress environment.

6. Payment Arrangements

Here's how recovery agents use payment arrangements:
  • Maintain delinquency rates within industry standards to ensure consumers adhere to negotiable payment arrangements to avoid further collection practices.
  • Contacted delinquent mortgage accounts and made payment arrangements to resolve delinquent accounts.

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7. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how recovery agents use credit card:
  • Facilitate payment of account and updated health insurance information, processed credit card and checking account payments.
  • Worked for Chase, Capitol One, and Wells Fargo collecting third party credit card debts.

8. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how recovery agents use delinquent accounts:
  • Managed delinquent accounts, and recovered balances
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment or retrieve unit.

9. Local Law Enforcement

Here's how recovery agents use local law enforcement:
  • Worked closely with local law enforcement to ensure safe and legal repossession of collateral/apprehension of fugitives.
  • Reported recovered property to local law enforcement to be entered into their databases.

10. FDCPA

Here's how recovery agents use fdcpa:
  • Assisted in ensuring that all the FDCPA and FCRA guidelines and regulations were being exercised.
  • Trained teams on these laws in order to protect the company from violations of the FDCPA

11. Court Dates

Here's how recovery agents use court dates:
  • Recover any person that has jumped bond/missed court dates and return them to the county jail.
  • Complete presence checks, drug tests and provide escort details for court dates.

12. Payment Options

Here's how recovery agents use payment options:
  • Counseled debtors to assist them in determining the best payment options to meet their financial obligations.
  • Negotiated terms and payment options to avoid litigation.

13. Customer Accounts

Here's how recovery agents use customer accounts:
  • Performed collecting procedures to reconcile past due customer accounts.
  • Received payments and post to customer accounts.

14. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how recovery agents use past due accounts:
  • Maintained a large portfolio of past due accounts.
  • Served as a collector for past-due accounts.

15. Law Enforcement Agencies

Here's how recovery agents use law enforcement agencies:
  • Team work environment to complete the tasks at hand and coordination with various law enforcement agencies as well.
  • Establish strong working relationships with courts, law enforcement agencies, and correctional / detention facilities.
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List of recovery agent skills to add to your resume

Recovery agent skills

The most important skills for a recovery agent resume and required skills for a recovery agent to have include:

  • Debt Collection
  • Inbound Calls
  • Outbound Calls
  • Tow Truck
  • Financial Institutions
  • Payment Arrangements
  • Credit Card
  • Delinquent Accounts
  • Local Law Enforcement
  • FDCPA
  • Court Dates
  • Payment Options
  • Customer Accounts
  • Past Due Accounts
  • Law Enforcement Agencies
  • Financial Obligations
  • State Laws
  • Background Checks
  • Collection Efforts
  • Overdue Accounts
  • RDN
  • GPS
  • Negotiation
  • Customer Calls
  • Computer System
  • Police Reports
  • Federal Laws
  • Customer Issues
  • Account Receivables
  • Court System
  • Account Management
  • Student Loans
  • Debt Repayment
  • Court Appearances
  • Recovery Process

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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