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Recovery associate skills for your resume and career
15 recovery associate skills for your resume and career
1. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Fix racks on the sales floor, sort through the fitting room racks and return merchandise back to their proper places.
- Straighten up the sales floor by putting merchandise back in its rightful areas, helping customers find departments and merchandise.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided exceptional customer service, replenished depleted merchandise, and arranged incoming inventory displays in accordance with corporate standards.
- Provided exceptional customer service experience by ensuring the customer is always the priority.
3. Store Merchandise
- Assist the customers with their store merchandise.
- Stack and store merchandise in appropriate areas.
4. Credit Card
A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
- Received payment by cash, check, credit cards, vouchers, or automatic debits when working the register.
- Communicate directly with consumers to assist them with responsible reconciliation of their delinquent - credit card accounts.
5. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Handle both inbound and outbound calls to negotiate payment plans and settlements with account holders.
- Work in a high volume call center, inbound & outbound calls.
6. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Provided product knowledge and unbiased opinions.
- Utilized product knowledge and selling skills to build repeat business and created a lasting positive impression of myself and the company.
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Build a professional recovery associate resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your recovery associate resume.7. Inbound Calls
- Receive inbound calls to effectively assist customers.
- Handled outbound and inbound calls to offer payment solutions and educate customers on the importance of good credit.
8. Sales Associates
- Returned merchandise from fitting room back to the selling floor Escorted customers to sales associates when ready to purchase merchandise
- Assisted fellow sales associates in routine floor maintenance.
9. FDCPA
- Possessed knowledge of the FDCPA laws and light skip tracing
- Utilized FDCPA on every call and stated Mini Miranda.
10. Customer Assistance
Customer assistance is any help rendered to a customer of a business when the customer needs it. It's a service rendered by brands, businesses, or corporate bodies to those who patronize them. Every customer is entitled to assistance from the company he/she is patronizing during the purchase or after purchase.
- Performed Merchandising, Recovery and Customer Assistance Services.
- Provided customer assistance, helped restock shelves and refold clothes during busy holiday season
11. Seasonal Position
A seasonal position or seasonal work refers to a temporary employment contract that recurs around a specific time every year. Businesses recruit new employees in seasonal positions, where there is an influx of consumer demand during a specific season. Seasonal employees are hired to provide extra help to a businesses existing workforce during their busiest periods.
- Help make the store look nice folded clothes and helped associates with clothes it was a seasonal position.
- Reason for leaving: it was only a seasonal position and unfortunately my time there had expired.
12. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Trained to use the NCR POS system, and shortly thereafter hired as a Sales Associate.
- Maintained fitting rooms Created and maintained floor displays Assisted customers with checking out on POS system Opened and closed registers
13. Stock Room
A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.
- Replenish the floor and helping customers find items from the stock room
- Stock room and floor display replenishment.
14. Loss Prevention
The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.
- Checked merchandise utilizing bar code scanner to ensure the accuracy of inventory and to assist with stores loss prevention measures.
- Adhere to loss prevention and inventory control and compliance procedures.
15. Can-Do Attitude
- Demonstrate a professional, can-do attitude.
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What soft skills should all recovery associates possess?
Sonya DiPalma Ph.D.
Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville
List of recovery associate skills to add to your resume
The most important skills for a recovery associate resume and required skills for a recovery associate to have include:
- Sales Floor
- Customer Service
- Store Merchandise
- Credit Card
- Outbound Calls
- Product Knowledge
- Inbound Calls
- Sales Associates
- FDCPA
- Customer Assistance
- Seasonal Position
- POS
- Stock Room
- Loss Prevention
- Can-Do Attitude
- Delinquent Accounts
- General Organization
- Security Policies
- Customer Inquiries
- Inventory Control
- State Laws
- Unpaid Accounts
- Merchandise Selection
Updated January 8, 2025
