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Top 50 Recovery Associate Skills

Below we've compiled a list of the most important skills for a Recovery Associate. We ranked the top skills based on the percentage of Recovery Associate resumes they appeared on. For example, 21.8% of Recovery Associate resumes contained New Merchandise as a skill. Let's find out what skills a Recovery Associate actually needs in order to be successful in the workplace.

These are the most important skills for a Recovery Associate:

1. New Merchandise

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high Demand
Here's how New Merchandise is used in Recovery Associate jobs:
  • Unloaded and unpacked new merchandise shipments, and prepared them for the selling floor by folding, hanging, or stacking.
  • Delivered new merchandise to the appropriate department for placement on the selling floor or stock area.
  • Distributed and organized new merchandise to sales floor.
  • Formulated sale displays for new merchandise.
  • Display shoes on selling floor, process new merchandise, damages, transfers and RTVs, maintain cleanliness of selling floor

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2. Sales Floor

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high Demand
Here's how Sales Floor is used in Recovery Associate jobs:
  • Organize merchandise by style, size and color and return items from the fitting room to the sales floor.
  • Job responsibilities Cleaning up sales floor for the next day, moving items back to the correct place.
  • Assist in floor moves, merchandising, display maintenance, and housekeeping of sales floor and stock room.
  • Provide support for sales floor associates during high volume sales by relocating merchandise to stock room.
  • Helped check out customers and helped customers find things while on sales floor.
  • Restock the sales floor and complete other departmental duties, as necessary.
  • Maintain the cleanliness of the sales floor and cash wrap area.
  • Assisted in the replenishment of stock onto the sales floor.
  • Help move areas of product on sales floor, etc.
  • Maintain sales floor environment for customers & employees
  • Assisted customers on the sales floor.
  • Returned items to the sales floor.
  • Recovered, cleaned, and organized sales floor Provided administrative and clerical support to sales team Performed inventory duties
  • Organize lumber stock on sales floor Eliminate poor lumber pieces from sales floor through culling Maintain lumber sales floor after store closing
  • Recover thesales floors, a little bit of cash register, shipping department, customer service, translating, censoring.
  • Helped organize store for previous day Assisted customers with finding items Returned refunded items to sales floor in proper department
  • Stocked and Maintain sales floor and fitting rooms Greeted customers Assisted customers with questions Skills.
  • Provided answers to customer questions Maintained a clean sales floor, and fittingrooms.
  • Monitor and organize fitting room Recover sales floor Help and guide customers to the correct area Organize clothing on the sales floor
  • Cashier , Stock/Restock Items , Maintain Sales Floor , Audit , Provide Excellent Customer Service Skills

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3. Customer Service

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high Demand
Here's how Customer Service is used in Recovery Associate jobs:
  • Provided exceptional customer service, replenished depleted merchandise, and arranged incoming inventory displays in accordance with corporate standards.
  • Developed excellent customer service and communication skills.
  • Provided high-level customer service and assistance.
  • Provide friendly and professional customer service.
  • Cart associate, cashier, stocking, recovery, loss prevention, customer service, gas station attendant, electronics specialist.
  • Provided quality customer service while running the registers and maintaining the cleanliness and organization of the store.
  • Provided friendly customer service and handled multiple priorities to meet the diverse needs of customers.
  • Job Duties: Customer service, restocking merchandise, recovery in the store, etc.
  • Provided friendly customer service and assistance to customers by answering questions and finding items.
  • Worked to keep the retail environment clean and organized while providing excellent customer service.
  • Maintained the high customer service and presentations standards for which it is known.
  • Provided outstanding customer service, attended to their needs and special requests/orders.
  • Provide customer service and keep floor stock neat and orderly.
  • Provided excellent customer service in store and by phone.
  • Provide one on one customer service.
  • Can Provide Excellent Customer Service Skills
  • Do return provide customer service.
  • Provided exceptional customer service Assist in processing and replenishing merchandise and monitoring floor stock.
  • Maintained a presentable department Provided excellent customer service Assisted other departments recover items and maintain a presentable store
  • Clean areas Fold clothes Customer service

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4. Stockroom Standards

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5. Credit Card Transactions

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high Demand
Here's how Credit Card Transactions is used in Recovery Associate jobs:
  • Operated a cash register for cash, check and credit card transactions with 85% accuracy.

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6. Product Knowledge

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Here's how Product Knowledge is used in Recovery Associate jobs:
  • Maintained basic product knowledge across all merchandised areas and demonstrated awareness of current upcoming sales and promotions.
  • Provided product knowledge and unbiased opinions.
  • Utilized product knowledge and selling skills to build repeat business and created a lasting positive impression of myself and the company.
  • Maintain communication with Store Team, for support on driving sales, promos, and product knowledge.
  • Shared product knowledge with customers while making personal recommendations.
  • Shared product knowledge with customers whilemaking personal recommendations.

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7. Payment Arrangements

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Here's how Payment Arrangements is used in Recovery Associate jobs:
  • Followed recovery techniques to arrange payment in full or reasonable payment arrangements.
  • Managed payment arrangements to address remaining patient balances.
  • Collected on defaulted student loans and taxes, made payment arrangements, and set debtors up in rehab programs.
  • Make daily collections calls, keep a daily log of court results, as well as make payment arrangements.
  • Assisted customers with payment arrangements that relieved them of outstanding debt balances with the company.
  • Set up payment arrangements or settlements on delinquent balances prior to charge off.
  • Set up payment arrangements and collected and settled high balances.
  • Assisted debtors with payment arrangements.
  • Negotiate overpayment arrangements according to defined parameters

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8. Clothing Racks

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Here's how Clothing Racks is used in Recovery Associate jobs:
  • Searched for clothing out of place in dressing rooms, clothing racks, etc.
  • Placed clothes in correct location and organized clothing racks according to style and size.
  • Fix clothing racks to ensure all clothing hangers are in order.
  • Maintain clothing racks and shelves neat and organized.
  • Straightened out clothing racks and fitting rooms for customers
  • Cleaned and organized dressing rooms and clothing racks.
  • Cleared clothing racks to return to original displays Assisted customers with clothing pricing
  • Put the clothes from the fitting rooms back onto the shelfs.Waxed the clothing racks.

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9. Sort

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high Demand
Here's how Sort is used in Recovery Associate jobs:
  • Recover items from floor or wrong locations and sort them out by departments and then taking them to their designated areas.
  • Worked as part of the recovery team to unpack, sort and distribute incoming merchandise shipments of retail product.
  • Unloaded, inventoried, sorted, tagged and put away all incoming lumber and building materials products.
  • Greeted and assisted customers; straightened fitting rooms; sorted, folded and hung clothing.
  • Pulled merchandise forward and sorted returned merchandise according to the store guidelines.
  • Processed, sorted and delivered all incoming and outgoing mail.
  • Print faxes, track, sort and log inbound/outbound mail.
  • Help to sort and organize different areas of the store.
  • Fold and sort items for easy customer access.
  • Inspected and sorted donated items.
  • Received and packed out all garden materials Maintained garden area, cleaning, watering and sorting plants
  • Sorted out of area merchandise by department Kept sales floor neat and presentable
  • Received inventory and sorted according to department Stocked and replenished merchandise Answered customer questions regarding store merchandise Garden recovery associate
  • cashier , recovery , excellent customer service , folding and sorting clothes , using a price gun .

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10. Customer Questions

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Here's how Customer Questions is used in Recovery Associate jobs:
  • Answered customer questions about product availability and shipment times.
  • Fostered client relations by taking initiative to address customer questions and concerns.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Answer customer questions, and provide information on procedures or policies.
  • Answer customer questions about rewards programs and sales.
  • Answer customer questions about merchandise.
  • Answer customer questions regarding problems with their accounts Advise customers of necessary actions and strategies for debt repayment.

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11. Seasonal Job

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high Demand
Here's how Seasonal Job is used in Recovery Associate jobs:
  • Party City Recovery (Seasonal Job)

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12. Proper Departments

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Here's how Proper Departments is used in Recovery Associate jobs:
  • Delivered and returned items to proper departments aligning them to intrigue customer purchase.
  • Folded and hung clothes in proper departments.

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13. Easy-To-Shop Store Environment

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Here's how Easy-To-Shop Store Environment is used in Recovery Associate jobs:
  • Maintained high customer readiness standards: deliver a clean, neat and easy-to-shop store environment.
  • Deliver a clean, neat and easy-to-shop store environment, while building quality guest relationships.
  • Deliver a clean, neat and easy-to-shop store environment.

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14. Stock Room

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high Demand
Here's how Stock Room is used in Recovery Associate jobs:
  • Replenish the floor and helping customers find items from the stock room
  • Worked in stock room, fitting room.
  • Cleaned and maintained the stock room.
  • Stock room and floor display replenishment.
  • Organize stock room and fitting rooms.
  • Maintained cleanliness and presentation of stock room and production floor.

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15. Floor Display Tables

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16. Outbound Calls

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Here's how Outbound Calls is used in Recovery Associate jobs:
  • Handle both inbound and outbound calls to negotiate payment plans and settlements with account holders by using a customer service approach.
  • Handle both inbound and outbound calls to negotiate payment plans and settlements with account holders.
  • Work in a high volume call center, inbound & outbound calls.
  • Resolved inbound or outbound calls with customers whose balances have charged off.
  • Managed 250 accounts monthly, made 350 outbound calls a day.
  • Answer inbound and outbound calls for payment arrangements
  • Help in the return of Comcast cable equipment making outbound calls
  • Aligned with routine outbound calls on an auto-dialer collections system.

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17. Greeting Customers

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Here's how Greeting Customers is used in Recovery Associate jobs:
  • Learned different functions of their computer, Doing Recovery Work, cleaning up in area assigned, and greeting customers,

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18. Phone Calls

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Here's how Phone Calls is used in Recovery Associate jobs:
  • Cashier when needed, re-stock items, maintain store appearance, answer phone calls when needed, greet customers.
  • Answered phone calls and was responsible for generating address labels for customers who wanted items delivered to their homes.
  • Mail bills and past-due notices to customers, following up with phone calls when necessary.
  • Make 150 to upwards of 400 phone calls to individuals with defaulted student loans.
  • Answered phone calls to resolve issues for providers and members.
  • Answer phone calls from customers needing assistance.
  • Answer incoming telephone calls and transfer to proper individuals..

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19. Merchandise Maintenance

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Here's how Merchandise Maintenance is used in Recovery Associate jobs:
  • Maintained customer service and presentation standards (merchandise maintenance) of the sales floor with a team of other associates.
  • Maintain high customer service and presentation standards by performing merchandise maintenance and relocating merchandise to sales floor.
  • Performed a wide-range of functions throughout the store from merchandise maintenance to reconfiguring a selling floor.
  • Executed merchandise maintenance and fill-in stockroom Organized and maintained cash-wrap supply Reconfigured merchandise on sells floor as needed

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20. Service Fulfillment

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Here's how Service Fulfillment is used in Recovery Associate jobs:
  • Assisted customers in all aspects of service fulfillment through the use of tools, technology and collaboration.
  • Assist customers in all aspects of service fulfillment.

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21. Store Merchandise Racks

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Here's how Store Merchandise Racks is used in Recovery Associate jobs:
  • Organized store merchandise racks by size, style and color.

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22. Data Entry

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Here's how Data Entry is used in Recovery Associate jobs:
  • Perform Data Entry of refund request dispute into a database application.

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23. Different Departments

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24. Proper Place

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Here's how Proper Place is used in Recovery Associate jobs:
  • Fix racks on the sales floor, sort through the fitting room racks and return merchandise back to their proper places.
  • Cleared merchandise from fitting rooms, refolded and re-hung merchandise and returned it to the proper place.
  • Organized and returned items in the store to their proper placement and provided customers with friendly service.
  • Helped recover lost items and put them back on clothing racks or proper places.
  • Worked alongside visual team to ensure proper placement of merchandise for advertising.
  • Put books in proper places on shelves Vacuumed and cleaned store Assisted customers in finding books

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25. Loss Prevention

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Here's how Loss Prevention is used in Recovery Associate jobs:
  • Checked merchandise utilizing bar code scanner to ensure the accuracy of inventory and to assist with stores loss prevention measures.
  • Ensured processing of clothing and enforced loss prevention techniques.
  • Received recognition and reward for aid in loss prevention.
  • skip tracing) and methodology to maximize loss prevention and profitability

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26. Entire Store

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Here's how Entire Store is used in Recovery Associate jobs:
  • Replenished and security tagged merchandise on to shelves, and gondoliers threw out the entire store daily.
  • Worked from 10pm to 6:30am to reorganize the entire store for the next holiday shopping day.
  • recover the entire store making sure its looking nice, Helping customers, and keeping a clean work station
  • Maintained visually appealing and effective displays for the entire store.

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27. Major Sales Events

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Here's how Major Sales Events is used in Recovery Associate jobs:
  • Provided support for major sales events.

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28. Fdcpa

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Here's how Fdcpa is used in Recovery Associate jobs:
  • Possessed knowledge of the FDCPA laws and light skip tracing
  • Utilized FDCPA on every call and stated Mini Miranda.
  • Managed large portfolios and follows FDCPA guidelines.
  • Worked with Discover cardmembers and former cardmembers + Compliance with FDCPA and consumer credit law

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29. Delinquent Accounts

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Here's how Delinquent Accounts is used in Recovery Associate jobs:
  • Conducted outbound collection calls to delinquent accounts to ensure payments were made and physical disconnects were avoided.
  • Locate and notify consumers of delinquent accounts by utilizing a variety of technologies and search tools.
  • Call owners of delinquent accounts on a monthly and weekly basis to solicit payments.
  • Traced and notified customers of delinquent accounts.

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30. Proprietary Devices

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31. Return Merchandise

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Here's how Return Merchandise is used in Recovery Associate jobs:
  • Hang, fold and return merchandise to assigned location on sales floor.
  • Return merchandise from fitting rooms back onto the sells floor.
  • Return merchandise to proper location.

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32. POS

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Here's how POS is used in Recovery Associate jobs:
  • Managed and coordinated dispatch, organized transport and assisted with locating and recovering repossessions if required.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Listen attentively and respond to customers to ensure a positive customer experience.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Negotiated, set up salvage bids and/ or posted them on the website in order to mitigate loss.
  • Attend open public meetings to summarize the deliberations and assess how the dispositions impact pending cases.
  • Manage six large corporate client accounts for purposes of identifying and recovering unclaimed property.
  • Perform posting of refund Checks Professional and institutional claims via the recovery database.
  • Assist with depositions, and oral arguments in federal and state courts.
  • Keep all product as fully stocked as possible and restock as necessary.
  • Hosted bi-monthly conference calls for the purpose of portfolio collections maintenance.
  • Worked cashier, floor sales, and recovery positions.
  • Involved with drafting oppositions during motion practice.
  • Worked on the sales floor sending clothes back to their original positions Organized messy displays and clothes racks
  • Assist customers, recover sales floor, occasionally operate POS system..
  • Recover patients who have been given propofol post procedures.
  • Represent store in a positive manner.
  • Analyzed debtors' current financial positions to make "doable" accommodations for them to reconcile accounts or claims.
  • Maintained fitting rooms Created and maintained floor displays Assisted customers with checking out on POS system Opened and closed registers
  • Interacted with external/ internal contacts to ensure proper handling, inspections, and disposition of unsalvageable merchandise.

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33. Fold Laundry

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low Demand

34. External Customers

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low Demand
Here's how External Customers is used in Recovery Associate jobs:
  • Develop and maintain professional interpersonal communications with internal and external customers.
  • Lead and implement innovative and strategic change efforts with internal and external customers.
  • Worked directly with external customers - 3rd party vendors.
  • Identified and recovered improperly paid medical claims Developed and maintained professional interpersonal communications with internal and external customers.

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35. Inventory Control

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Here's how Inventory Control is used in Recovery Associate jobs:
  • Collaborate with brand representatives to maintain inventory control.
  • Assisted with inventory control in the stockroom and on the selling floor.
  • Adhere to loss prevention and inventory control and compliance procedures.
  • Assist with inventory control loads, unloads, and moves product.Merchandises products effectively.
  • Inventory control * Forklift operator Facilities maintenance Stock shelves Offload truck Train staff to work as garden recovery associate Customer service

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36. Customer Assistance

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Here's how Customer Assistance is used in Recovery Associate jobs:
  • Performed Merchandising, Recovery and Customer Assistance Services.
  • Provided customer assistance when needed.
  • Provided customer assistance, helped restock shelves and refold clothes during busy holiday season

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37. Security Policies

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Here's how Security Policies is used in Recovery Associate jobs:
  • Adhere to all safety and security policies and procedures Ensure shortage prevention initiatives are executed regular, dependable attendance and punctuality.
  • Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies.
  • Adhere to all safety and security policies and procedures
  • Follow all safety and security policies and procedures.

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38. High Volume

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Here's how High Volume is used in Recovery Associate jobs:
  • Exhibited patience and courtesy during high volume periods.

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39. State Laws

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Here's how State Laws is used in Recovery Associate jobs:
  • Complied with and utilized knowledgeable of all federal and state laws governing the collection of accounts.

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40. Macys

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low Demand
Here's how Macys is used in Recovery Associate jobs:
  • Processed purchases and returns using company policy and offering Macys credit cards.
  • Retail Customer Service I was hired as a Macys associate to help out with the holiday season.

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41. Unpaid Claims

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low Demand

42. Walk-In Customers

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Here's how Walk-In Customers is used in Recovery Associate jobs:
  • Greet all walk-in customers promptly and provide friendly and attentive service to them.
  • Greeted all walk-in customers promptly Organize merchandise by style, size and order.
  • Greet all walk-in customers promptly and deliver a "friendly and attentive service".

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43. Can-Do Attitude

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Here's how Can-Do Attitude is used in Recovery Associate jobs:
  • Demonstrate a professional, can-do attitude.

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44. Repeat Business

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Here's how Repeat Business is used in Recovery Associate jobs:
  • Acquire, retain and deepen customer relationships leading to repeat business.

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45. Leverage

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Here's how Leverage is used in Recovery Associate jobs:
  • Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice.

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46. Display Cases

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Here's how Display Cases is used in Recovery Associate jobs:
  • Clean and sanitize sales floor, display cases, prep areas and equipment.
  • Clean display cases, shelves, and aisles.
  • Answered customers' questions about merchandise providing excellent service Cleaned display cases, shelves, and aisles.

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47. General Organization

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Here's how General Organization is used in Recovery Associate jobs:
  • General organization and recovery maintenance of merchandise in a given department.
  • Maintained the general organization of merchandise in multiple departments, including folding, hanging, and stacking merchandise.

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48. Depot

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Here's how Depot is used in Recovery Associate jobs:
  • Assisted customers with purchasing all products Home Depot carries.
  • Restock the Home Depot's shelves with inventory * Prepare the store for the next day of business

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49. Current Sales

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Here's how Current Sales is used in Recovery Associate jobs:
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

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50. Special Orders

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Here's how Special Orders is used in Recovery Associate jobs:
  • Place special orders or call other stores to find desired items.
  • Placed special orders for desired items when not in current stock.

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Recovery Associate Jobs

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20 Most Common Skills For A Recovery Associate

New Merchandise

25.2%

Sales Floor

22.9%

Customer Service

18.7%

Stockroom Standards

14.9%

Credit Card Transactions

2.0%

Product Knowledge

1.8%

Payment Arrangements

1.4%

Clothing Racks

1.3%

Sort

1.3%

Customer Questions

1.3%

Seasonal Job

1.1%

Proper Departments

1.1%

Easy-To-Shop Store Environment

1.0%

Stock Room

1.0%

Floor Display Tables

0.9%

Outbound Calls

0.9%

Greeting Customers

0.8%

Phone Calls

0.8%

Merchandise Maintenance

0.8%

Service Fulfillment

0.8%
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Typical Skill-Sets Required For A Recovery Associate

Rank Skill
1 New Merchandise 21.8%
2 Sales Floor 19.8%
3 Customer Service 16.2%
4 Stockroom Standards 12.9%
5 Credit Card Transactions 1.7%
6 Product Knowledge 1.5%
7 Payment Arrangements 1.2%
8 Clothing Racks 1.2%
9 Sort 1.1%
10 Customer Questions 1.1%
11 Seasonal Job 1.0%
12 Proper Departments 0.9%
13 Easy-To-Shop Store Environment 0.9%
14 Stock Room 0.9%
15 Floor Display Tables 0.8%
16 Outbound Calls 0.8%
17 Greeting Customers 0.7%
18 Phone Calls 0.7%
19 Merchandise Maintenance 0.7%
20 Service Fulfillment 0.7%
21 Store Merchandise Racks 0.7%
22 Data Entry 0.6%
23 Different Departments 0.6%
24 Proper Place 0.6%
25 Loss Prevention 0.6%
26 Entire Store 0.5%
27 Major Sales Events 0.5%
28 Fdcpa 0.5%
29 Delinquent Accounts 0.5%
30 Proprietary Devices 0.5%
31 Return Merchandise 0.5%
32 POS 0.5%
33 Fold Laundry 0.5%
34 External Customers 0.5%
35 Inventory Control 0.5%
36 Customer Assistance 0.4%
37 Security Policies 0.4%
38 High Volume 0.4%
39 State Laws 0.4%
40 Macys 0.4%
41 Unpaid Claims 0.4%
42 Walk-In Customers 0.4%
43 Can-Do Attitude 0.3%
44 Repeat Business 0.3%
45 Leverage 0.3%
46 Display Cases 0.3%
47 General Organization 0.3%
48 Depot 0.3%
49 Current Sales 0.3%
50 Special Orders 0.3%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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