Top Recovery Specialist Skills

Below we've compiled a list of the most important skills for a Recovery Specialist. We ranked the top skills based on the percentage of Recovery Specialist resumes they appeared on. For example, 9.4% of Recovery Specialist resumes contained Customer Service as a skill. Let's find out what skills a Recovery Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Recovery Specialist resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Recovery Specialist jobs:
  • Provide ongoing debt free service, including giving credit restoration of multiple positive reviews acknowledging dedication to excellent customer service.
  • Interfaced directly with clients and borrowers, to provide individualized customer service to individuals and institutions based on specific needs.
  • Appraised internal procedures and implemented necessary changes; appreciated by senior management on various occasions for providing exemplary customer service.
  • Handled internal/external customer service inquiries regarding disability, unemployment and life insurance claims and benefit plan issues.
  • Communicated client account exceptions to individual employees while providing and maintaining exceptional customer service and satisfaction.
  • Work cooperatively to improve operations, assist with administrative duties, and provide quality customer service.
  • Provided high-level customer service, educated and counseled customers on financial analysis and repayment options.
  • Utilized problem-solving skills, excellent customer service, adhering to company policies and customer confidentiality.
  • Provided financial collection customer services in a commissions-based call center environment for American Express accounts.
  • Supported Customer Service Group by providing technical information relating to hardware issues for customer requirements.
  • Promoted excellent customer service while taking numerous calls promptly and utilizing strong organizational skills.
  • Ensured departments practiced high levels of customer service; involved physician offices when necessary.
  • Handle collection efforts for Chase while maintaining excellent customer service and confidentiality.
  • Recognized on numerous occasions by Sr. Management for providing outstanding customer service.
  • Supervised Associates while maintaining excellent customer service and obtaining maximum sales results.
  • Assumed customer service positioning to establish monthly payment scheduling for responsible parties.
  • Provided quality customer service to minimize complaints and exposure to legal actions.
  • Provided excellent customer service over the telephone and acknowledged customer concerns.
  • Provided customer service and directed all incoming visitors and telephone calls.
  • Provided excellent customer service by treating customers fairly and with integrity.

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2. Insurance Companies

high Demand
Here's how Insurance Companies is used in Recovery Specialist jobs:
  • Assessed and examined legality of Treasury disputes received from various employers and insurance companies for further procedures.
  • Communicated and worked with other insurance companies regarding claims and ensuring policy holders received deductibles back.
  • Correspond with automobile insurance companies via mail and phone regarding issuance of medical benefit reimbursements.
  • Analyze complex claims disputed between other insurance companies and file Arbitration/Mediation for maximum recovery efforts.
  • Maximized recovery potential by negotiating with members, insureds, attorneys and liability insurance companies.
  • Negotiate payment recovery or comparative negligence through attorneys, insurance companies, or collection agencies.
  • Review auto estimates and subsequent documents for negotiation decisions with all major insurance companies.
  • Communicated closely with insurance companies to resolve problems, check claim status and eligibility.
  • Negotiated with attorneys and insurance companies regarding third party liability settlement funds.
  • Work with insurance companies and other medical professionals to facilitate account resolution.
  • Processed and resubmitted medical insurance claims to primary and secondary insurance companies.
  • Correspond with insurance companies to determine eligibility and check claim status.
  • Recovered additional missing payments from primary and secondary insurance companies.
  • Recovered money for medical providers through insurance companies and attorneys.
  • Provide insurance companies with necessary documentation to dispute rejected claims.
  • Coordinated medical billing procedures with hospitals and insurance companies.
  • Communicate with Management when identify trends from various insurance companies
  • Assist and oversee communication between insurance companies and hospitals.
  • Provided account recovery services for health insurance companies.
  • Assisted with communication between patients and insurance companies.

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3. Financial Situations

high Demand
Here's how Financial Situations is used in Recovery Specialist jobs:
  • Review and analyze financial situations and arrange repayment programs within procedural criteria.
  • Assisted in drafting borrower plans for borrowers after analyzing their financial situations.
  • Evaluate customers' financial situations and negotiate for full balance on defaulted loans.
  • Develop debt repayment schedules based on the individual financial situations of clients.
  • Engaged with customers to pay back their debts by offering smaller monthly payments or settlements in regards to their financial situations.
  • Consulted with clients to determine an acceptable solution to financial situations, and maintained a professional, caring demeanor.
  • Create repayment schedules based on customers' financial situationse.
  • Job description was to collect hosptial debt for different exhibit empathy an compassion while discussing customers difficult financial situations

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4. Payment Arrangements

high Demand
Here's how Payment Arrangements is used in Recovery Specialist jobs:
  • Contacted consumers via telephone, following recovery techniques to arrange payment in full or reasonable payment arrangements as required.
  • Negotiated payment arrangements, offering suggestions on how to meet financial obligations and determining a plan for resolution.
  • Assisted and performed required due diligence collection activities with borrowers in order to establish satisfactory payment arrangements.
  • Educated customers of their financial responsibility, offered payment arrangements to bring account out of collections.
  • Utilized the best strategy available under company policy or client contract when negotiating payment arrangements.
  • Performed asset investigations, skip-tracing efforts, set approved payment arrangements and processed payments.
  • Negotiated payment arrangements and settlements based on customers' assets and ability to repay.
  • Create responsible and affordable payment arrangements to assist customers in fulfilling financial obligations.
  • Negotiated payment arrangements to reduce delinquency using both inbound and outbound calling methods.
  • Negotiate payment arrangements to obtain maximum dollars collected and other predetermined monthly collections.
  • Contacted customers through incoming and outgoing calls to negotiate satisfactory payment arrangements.
  • Advise financial resolution to outstanding debt by negotiating settlements or payment arrangements.
  • Compromise of balance, ongoing monthly payment arrangements or entitlement programs available.
  • Negotiated payment arrangements and settlement on behalf of creditors with debtors.
  • Negotiated beneficial payment arrangements to ensure maximum dollars received to Key.
  • Negotiated repayment arrangements on loss balances & coordinated related collection activities.
  • Negotiate settlements with customers and establish payment arrangements to satisfy balance.
  • Negotiated settlements and payment arrangements on automotive loan deficiency balances.
  • Maximize recoveries, contact customers and negotiate satisfactory payment arrangements.
  • Negotiated payment arrangements to satisfy delinquent & charged off accounts.

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5. Debt Repayment

high Demand
Here's how Debt Repayment is used in Recovery Specialist jobs:
  • Developed consumer rapport assisting through successful debt repayment.
  • Oversee all overdue accounts with help of automate systems (DAKCS), and assist customers with debt repayment plans.
  • Advise customers of strategies for debt repayment by mail, telephone, or personal visits to solicit payment
  • Arrange for debt repayment, establish repayment schedule, based on customers financial situation.
  • Arranged for debt repayment or established repayment schedules, generated letters and phone calls.
  • Arranged for debt repayment and established repayment schedules in a call center environment.
  • Arranged for debt repayment on customer's savings and checking accounts.
  • Advised customers of default consequences and debt repayment policies.
  • Prepare an efficient debt repayment schedule for all customers and design and execute call quality programs.

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6. Student Loans

high Demand
Here's how Student Loans is used in Recovery Specialist jobs:
  • Directed Inventory and Daily operations of Student Loan Consolidation, Rehabilitation, and Collections for Federal Student Loans.
  • Communicated with borrowers regarding their student loans and offered assistance in payment options to include government programs.
  • Managed Department of Education contracted accounts and negotiated collection and payment strategies for defaulted student loans.
  • Analyzed federal loans, financial statements and pertinent information to determine creditworthiness of student loans.
  • Contacted consumers to negotiate repayment and reinstatement of delinquent Government Student Loans.
  • Developed, proposed and negotiated payment arrangements on defaulted student loans.
  • Collected and negotiated billing arrangements from consumers on defaulted student loans.
  • Investigated borrowers whereabouts upon default of student loans worldwide.
  • Located customers with government-defaulted student loans via phone.
  • Verified incarcerated defaulted student loans for closure of loans
  • Received/accepted payments for student loans.
  • Resolve federally defaulted student loans.
  • Demonstrate leadership in assisting teammates in daily collections of their assigned defaulted student loans, while maintaining my own assigned file.
  • Negotiated government contracts for a collection agency as well as collected several delinquent debts for state taxes and student loans.
  • Advise responsible parties what their rights were, their responsibilities were and the ramifications were relating to their student loans.
  • Collected debts of student loans while under contract with the U.S. Department of Education and followed FDCPA laws.
  • Worked collecting on defaulted student loans for different lenders using skip tracing tools provided by the company.
  • Fulfilled a short term arrangement with a debt collector as Recovery Specialist for delinquent student loans.
  • Place and accept calls for collection of student loans, skip trace and update accounts.
  • Managed collection portfolios on behalf of defaulted private student loans and US Dept of Treasury.

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7. Delinquent Accounts

high Demand
Here's how Delinquent Accounts is used in Recovery Specialist jobs:
  • Investigated claims involving the fraudulent use of charge cards, located customers with critically delinquent accounts and negotiated acceptable settlements.
  • Perform skip activities including asset and employment verification in order to assign delinquent accounts to a collection agency or attorney.
  • Key responsibilities included collecting on delinquent accounts and insufficient payments and develop and negotiate payment plans with the customers.
  • Recovered delinquent accounts for clients by contacting consumer and business debtors to negotiate repayment plans.
  • Evaluated and initiated alternatives for resolving account balances while coordinating collections activities for delinquent accounts.
  • Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
  • Reviewed accounts to identify delinquent accounts and determine relevant collection action and risk analysis.
  • Mitigated loss through collaboration with customers on repayment arrangements to cure delinquent accounts.
  • Initiated and coordinated the recovery operations of collateral with excessively delinquent accounts.
  • Processed delinquent accounts for litigation and assisted attorneys in obtaining judgment award
  • Reviewed individual files to identify and select delinquent accounts for collection.
  • Answered inbound calls to resolve delinquent accounts and accurately processed payments.
  • Performed physical collections and repossession of delinquent accounts and/or assets.
  • Traced delinquent accounts using specialized software and data base management.
  • Bring delinquent accounts to resolution while providing excellent customer service.
  • Negotiate and resolved delinquent accounts with consumers and attorneys.
  • Reviewed status of delinquent accounts and initiated collection action.
  • Negotiated monetary settlements with clients to resolve delinquent accounts.
  • Recovered approximately $100,000 monthly on delinquent accounts.
  • Performed and evaluated payment arrangements on delinquent accounts.

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8. Mental Health Services

high Demand
Here's how Mental Health Services is used in Recovery Specialist jobs:
  • Screen individuals to determine their need for mental health services and to facilitate the provision of those services.
  • Provide individual and group recovery-oriented mental health services to adults with mental illness and/ or substance abuse.
  • Linked to Mental Health Services as well as other necessary services to overcome the challenges of homelessness.
  • Work with criminal offenders to connect them with mental health services in the community.
  • Connected clients to mental health services and provided case management.
  • Screened consumers who needed immediate mental health services in Triage.
  • Provide intensive case management and mental health services to the highest utilizers in the Children's System of Care.

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9. Phone Calls

high Demand
Here's how Phone Calls is used in Recovery Specialist jobs:
  • Assisted with administrative support by receiving and forwarding incoming phone calls and systematizing medical charts.
  • Manage inbound and outbound telephone calls for the purpose of early fraud detection in a call center environment.
  • Answered and screened telephone calls, responding proactively to the request for information and problem solving.
  • Maintain monthly budget goals Made payment arrangements of debts owed Make daily phone calls to clients
  • Authenticated all telephone calls from customers, business and personal, on a daily basis.
  • Maintained accounts by contacting debtors by mail and phone, including inbound phone calls.
  • Screened all incoming phone calls to the program and oversaw the reception area.
  • Provide remarkable customer service by returning all phone calls within 24 business hours.
  • Worked independently with inbound and outbound phone calls to skip trace delinquent customers.
  • Make outbound customer phone calls based on sales campaigns and assigned customer lists.
  • Check patient's eligibility by phone calls to insurance or insurance websites.
  • Logged telephone calls in system and followed up on issue with caller.
  • Conduct an average of 250 out bound telephone calls to debtors.
  • Answered and made phone calls to Clients still with unmet needs.
  • Make and receive a high number of phone calls, faxes.
  • Out bound and inbound phone calls with providers and policy holders.
  • Answer phone calls from the county mental health crisis line.
  • Assist with In-Bound customer phone calls on charge off accounts.
  • Corresponded with upper management via E-mails, phone calls meetings.
  • Make phone calls to debtors and set up payment arrangements.

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10. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Recovery Specialist jobs:
  • Served as a back up Cashier operating a cash register to process cash, check and credit card transactions.
  • Set up payment arrangements and receive payments (i.e credit card transactions) for multiple hospital organizations.
  • Examine fraudulent credit card transactions between card members and various merchants.
  • Process all credit card transactions for payment using different websites.
  • Processed check, debit, and credit card transactions.
  • Handled cash register and performed credit card transactions.

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11. Outbound Calls

high Demand
Here's how Outbound Calls is used in Recovery Specialist jobs:
  • Resolve customers concerns regarding their advertisements via inbound/outbound calls and emails.
  • Handle credit collection duties including outbound calls, helping with the collection of past due accounts and data entry of accounts.
  • Team Lead for Call Center - Supervised customer service representatives on inbound and outbound calls, creating daily productivity reports.
  • Job consisted of making outbound calls to recover debts (credit cards, non-federal student loans, auto loans).
  • Placed outbound calls on a manual and automated dialing system, and received inbound calls while maintaining a professional mannerism.
  • Composed an average of 200 outbound calls a day and followed up with account holders on established payment plans.
  • Perform basic office activities, such as filing, answering phones, making outbound calls to various medical facilities.
  • Helped commercial collectors handle Spanish speaking debtors as well as handle a high volume of inbound and outbound calls.
  • Make outbound calls and receive incoming calls to collect money on past due balance on different automotive credit cards.
  • Maintain employees hours and scheduling * Took on average 125 outbound calls to collect on defaulted student loans.
  • Perform inbound/outbound calls with consumers, third parties, and employers for location or other fact gathering purposes.
  • Make outbound calls to patients in order to discuss payments, pay plans or settling account balances.
  • Assist debtors to resolve accounts: take payments for account, and account management, making outbound calls
  • Handled inbound and outbound calls, advising on outstanding debt, processed phone payments and established payment arrangement
  • Handle incoming and outbound calls from injured members, attorneys, insurance companies, and medical providers.
  • Make outbound calls to pursue contact with borrowers of defaulted student loans and negotiate payment arrangements.
  • Received inbound and made outbound calls to customers to help cure or resolve overdrawn checking accounts.
  • Experience in taking high volume of inbound/outbound calls daily (150 + calls daily).
  • Initiate outbound calls to delinquent customers in order to negotiate payments on past due accounts.
  • Assisted with heavy inbound and outbound calls providing customer service in a Call Center environment.

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12. Customer Accounts

high Demand
Here's how Customer Accounts is used in Recovery Specialist jobs:
  • Carried out outbound/inbound consumer contact campaign in efforts to reduce corporate delinquency by curing customer accounts.
  • Identified and corrected system problems that impacted customer accounts.
  • Updated information within customer accounts and processed payments.
  • Maintained customer accounts by meeting repossession demands.
  • Investigated customer accounts to uncover fraudulent activities.
  • Investigate customer accounts according to federal and corporate guidelines to determine if there are fraudulent activity and files reports with findings.
  • Received and posted payments to customer accounts, worked in various unsecured portfolios to resolve consumer credit card debt.
  • Track and maintain all customer accounts throughout the collection to ensure prompt payment recovery of all outstanding balances.
  • Track and maintain customer accounts to ensure all customer payments are coming out on the correct date.
  • Posted payments and adjusted balances in customer accounts, in an accurate and efficient manner.
  • Updated third party collection agency upon payments made in full on customer accounts.
  • Ensured all transactions and fees are being applied correctly against customer accounts.
  • Perform billing and posting of customer accounts, resolved delinquent account balances.
  • Manage customer accounts, changing and updating customer information as needed.
  • Managed customer accounts and payment plans for borrowers.
  • Worked on 80-100 customer accounts per day.
  • Resolve customer accounts succesfully and efficiently.
  • Activate and de-activate customer accounts, issuing refunds and applying charges to accounts appropriately.
  • Resolved customer accounts chargebacks and re-age problems due to charge-off errors.
  • Advise Servicing Management whether to pursue litigation on customer accounts or to write off debt as Uncollectible.

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13. Crisis Intervention

high Demand
Here's how Crisis Intervention is used in Recovery Specialist jobs:
  • Conducted daily intervention and formal groups, individual counseling, crisis intervention, behavioral programming and auxiliary support activities for patients.
  • Provided counseling, case management strategies and crisis intervention while maintaining a professional attitude and setting.
  • Assisted with crisis intervention while maintaining a calming and professional demeanor.
  • Conduct individualized counseling sessions and crisis interventions.
  • Provided crisis intervention counseling and treatment decisions.
  • Provided crisis intervention counseling to residents.
  • Provided assistance in crisis intervention situations.
  • Received Nonviolent Crisis Intervention training.
  • Utilize Applied Suicide Intervention Skills Training (ASIST) to provide suicide and crisis intervention support for staff and veterans.
  • Monitored medication needs, in charge of connecting consumer with psychiatrist visits, referrals to community resources and crisis intervention.
  • Service to mentally ill, crisis intervention, educate clients about ADL's, substance use, med compliance.
  • Assessed and implemented crisis intervention, problem solving skills, wellness and life skills acquisition program to families.
  • Provide crisis intervention services to support and stabilize clients in order to avoid more restrictive levels of treatment.
  • Provide direct care services for clients, maintain program records, and facilitate crisis intervention as needed.
  • Case management, crisis intervention, medication monitoring, housing and recovery management on the ACT team.
  • Case management of at-risk youth including goal setting, problem solving and crisis intervention techniques.
  • Assisted client with finance, entitlement, ADL, and crisis intervention.
  • Provided on-call support to clients during crisis intervention, as necessary.
  • Prepared and facilitated groups, individual sessions, and crisis interventions.
  • Provided high touch case management and brief clinical crisis intervention.

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14. Data Entry

high Demand
Here's how Data Entry is used in Recovery Specialist jobs:
  • Performed data entry and organize financial documents to appropriate accounts to ensure up-to-date and accurate information.
  • Resolved customer service inquiries and performed data entry functions and adjudications of various claims as assigned.
  • Ensured accurate processing of information in performing data entry of detailed information.
  • Maintained detailed and accurate records across multiple data entry platforms.
  • Used computer extensively for data entry and retrieval.
  • Perform data entry quickly and accurately.
  • Navigated a computerized data entry system.
  • Performed data entry of health benefits applications, special questionnaires, and response forms to ensure accuracy and efficiency of data.
  • Answered phones, Placed calls, Customer concern resolution, Managed confidential information, Customer Service, Problem Solving, Data Entry
  • Selected for special project to help clear backlog of system data entry and claims refund check processing after corporate merger.
  • Speak to attorneys, claimants, and states regarding information on their files, data entry, organizing files.
  • Worked in Common Recon to build cases via data entry and assign them to the correct business line.
  • Updated notes on the accounts through data entry, ensuring all customer demographics are current and accurate.
  • Supervised a team of eight student loan collectors, data entry, set personal and team goals
  • Execute meticulous attention to detail when performing data entry, account reconciliation, and time management.
  • Performed data entry, document client files/invoices, and provide senior staff with reports.
  • Handled data entry on AHS Computer Network; called provider offices for consent forms.
  • Perform clerical duties such as fax, email, data entry and excel.
  • Posted payments from insurance and patients; Conducted data entry on IBM network.
  • Completed data entry including: Invoices, inventory, customer's orders.

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15. Fdcpa

average Demand
Here's how Fdcpa is used in Recovery Specialist jobs:
  • Sustained quality control by adhering to FDCPA guidelines
  • Maintained a proper work ethic to make sure the most contact allowed by the FDCPA was applied to each account.
  • Required understanding and compliance of FDCPA (Fair Debt Collection Practices Act), federal and state collection laws.
  • Collect in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).
  • Ensured strict adherence to operational policies, procedures, and CFPB, FDCPA, and TCPA guidelines.
  • Produced 250+ calls per day to generate revenue based on client, company and FDCPA expectations.
  • Prepared and gave presentations on FDCPA, Settlement Criteria and Skip Tracing at monthly collection meetings.
  • Represented knowledge of FDCPA laws to stay in line with the company's collection policies.
  • Followed all (FDCPA) laws during any and all recoveries from consumers in default.
  • Adhere to required governmental and client compliance standards derived from FDCPA and CFPB regulations.
  • Handle all calls related to collateral recovery issues with adherence to all FDCPA laws.
  • Advanced knowledge of Bankruptcy 7 & 11 and Stay within FDCPA guidelines and requirements.
  • Adhered to department policies and procedures, as well as FDCPA guidelines.
  • Followed FDCPA laws to locate individuals, with or without Promissory Notes.
  • Adhere to the rules and regulations that are provided by the FDCPA.
  • Learned the laws for collection of past due accounts per FDCPA.
  • Practice and maintain current knowledge of FDCPA and Fair Lending laws.
  • Followed scripts to educate borrowers on options while complying with FDCPA.
  • Required use of my computer literacy and knowledge of the FDCPA.
  • Trained new collectors to learn the necessary FDCPA laws and procedures.

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16. Substance Abuse

average Demand
Here's how Substance Abuse is used in Recovery Specialist jobs:
  • Facilitate group counseling sessions in an intensive in-patient substance abuse treatment program oriented towards personal accountability and a structured community.
  • Provided educational groups in the community to assist community members in understanding mental health and substance abuse.
  • Facilitate recovery-related therapeutic groups and responsible for developing and implementing substance abuse program initiatives.
  • Program planning, implementation and evaluation activities related to client recovery from substance abuse.
  • Supported and supervised individuals diagnosed with co-occurring mental health and substance abuse disorders.
  • Provided safe milieu for individuals experiencing mental illness and/or substance abuse issues.
  • Assisted in facilitation of substance abuse education and other psycho-educational groups.
  • Monitor dual diagnosis patients including psychiatric and substance abuse disorders.
  • Provide intensive case management for people with a history of substance abuse, serious medical issues and /or mental health issues.
  • Provided recovery services to women (substance abuse) in a residential treatment facility targeting women (ages18-60 yrs.).
  • Provided an array of skill-building activities focused on building and maintaining a therapeutic relationship with clients struggling with substance abuse.
  • Group leading patients in coping skills to deal with stress, anxiety, PTSD, and substance abuse problems.
  • Oversee client activities to ensure conformance with program policies and procedures in a 28-day post-detox substance abuse treatment program.
  • Evaluated students to determine potential need for referral to outside mental health, substance abuse and homelessness agencies.
  • Processed offenders via substance abuse classes and counseled them regarding their addictive use of drugs and criminal behavior.
  • Maintained a caseload of 15 -20 clients who presented with major mental health issues and substance abuse.
  • Provided unsurpassed care for more than 100 individuals undergoing treatment for mental health and substance abuse issues.
  • Explained FACES, a substance abuse program offerings and requirements to new clients and answered related questions.
  • Provided direct service to clients as in education and support to work with substance abuse clients.
  • Organized and facilitated Support and Wellness groups for adults with Behavioral Health and Substance Abuse needs.

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17. Treatment Plans

average Demand
Here's how Treatment Plans is used in Recovery Specialist jobs:
  • Conduct comprehensive assessments of clients' substance abuse history and treatment requirements and prepare individualized, developmentally appropriate treatment plans.
  • Developed and monitored treatment plans for young adults with developmental and mental health disabilities.
  • Developed and reviewed individualized treatment plans with clients to identify goals and progress.
  • Develop and maintain individualized treatment plans including measurable objectives and interventions.
  • Reviewed and signed treatment plans completed by rehabilitative associates.
  • Conducted psycho-social evaluations and developed individual treatment plans.
  • Review and implement resident individual treatment plans.
  • Developed treatment plans with court-committed residents.
  • Assisted in the preparation of treatment plans, scheduling patient appointments, insurance verification, and other front office support activities.
  • Keep Client records, Writing treatment plans, Keeping Client Confidentiality, Counseling Clients, Keeping weekly notes, Data entry.
  • Functioned as a Qualified Mental Health Associate (QMHA) executing reimbursable activities in accordance with medically necessary individual treatment plans.
  • Develop and monitor treatment plans with a case load of adult residential clients toward the goal of eventual independent living.
  • Attend Daily Treatment Focus Meetings, recommend treatment plans, and work closely with hospital to coordinate services for client.
  • Provided initial intake screening and completed treatment plans for consumers with mental illness and/or substance abuse into out-patient programs.
  • Updated client files in computer data base on a daily basis, including treatment plans and progress reports.
  • Engaged and collaborated with clients in the development of their long- term treatment plans, goals and objectives.
  • Assess, evaluate, and coordinate treatment plans and recovery services with medical and mental health practitioners.
  • Maintain paperwork including treatment plans and progress notes, and collaborate daily with the PACT team.
  • Specialized in other mental health activities relayed to practitioners to develop treatment plans for patients.
  • Developed treatment plans for all clients, identifying client goals, and goals of treatment.

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18. Bankruptcy

average Demand
Here's how Bankruptcy is used in Recovery Specialist jobs:
  • Negotiate requirements for litigation purposes and handle sensitive legal documentation regarding Bankruptcy filings.
  • Assisted customers with a variety of questions regarding an active bankruptcy
  • Updated attorney information if customer filed bankruptcy or workman comp.
  • Collected information from attorneys regarding debtors that filed bankruptcy.
  • Recovered bank assets related to customer bankruptcy cases.
  • Obtain and verify new bankruptcy information utilizing Pacer.
  • Prepared bankruptcy accounts for conclusion Performed account adjustments.
  • Completed paperwork and monitored all bankruptcy accounts.
  • Process owner of the National Bankruptcy Notifications.
  • Monitor discharged Chapter.7 Bankruptcy for monthly payments.
  • Processed proper documents under bankruptcy guidelines.
  • Processed bankruptcy petitions received from courts.
  • Resolved bankruptcy reaffirmation bankcard accounts.
  • Maintained a working knowledge of the laws pertaining to collections, repossessions, liquidation, and bankruptcy of all products serviced.
  • Order repossessions for charged off auto loan accounts, appraise vehicles, skip trace, verify employment and bankruptcy status.
  • Collaborated with our legal, bankruptcy and disputes department when processing accounts that feel within the statutes of limitations.
  • Send out deficiency letters after auction sale of recovered vehicle and update accounts for bankruptcy filings as a backup.
  • Followed up on bankruptcy notice of filings and completed proof of claims packets to be sent to the attorneys.
  • Adhered to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
  • Filed Chapter 7 & 13 US Bankruptcy proof of claims, skip tracing, initiate repossession orders.

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19. Medicaid

average Demand
Here's how Medicaid is used in Recovery Specialist jobs:
  • Initiated and received telephone calls and written correspondence from insurance claims adjusters, attorneys and Medicaid recipients.
  • Supervised all Medicare and Medicaid processing and represented department in meetings in Manager's absence.
  • Direct contact with Commercial/Medicare/Medicaid Payers (several states) for payment confirmation.
  • Processed and completed the following in accordance with Centers for Medicare/Medicaid guidelines.
  • Verify patient's eligibility for Medicare, Medicaid and other insurance companies.
  • Educate Insurance companies on processing Medicaid Reclamation Claims within Federal guidelines.
  • Reviewed patient financial records to determine Medicaid eligibility
  • Updated Medicaid information for recipients and providers.
  • Served as liaison between the clinical physicians, private carriers, workers compensation carriers, medicare, medicaid, and employers.
  • Work on numerous special projects to streamline policies and procedures set forth by the Centers for Medicare and Medicaid Services.
  • Monitored reimbursement status of Blue Cross, Medicare, Manage care, United Health, Medicaid, and HMO.
  • Submit Requests to Centers of Medicaid and Medicare service to have cases created or reported in Common Working File.
  • Research monies with insurance companies, all carriers including Medicare services in clinic state and Medicaid fee schedules.
  • Position requires detailed knowledge of contracts and fee schedules for various commercial insurances, Medicare, and Medicaid.
  • Update and bill medical insurances, which include Medicaid, Medicare A or B and job insurance provider.
  • Completed clinical documentation in compliance with agency policy, as well as Kansas Health Solutions and Medicaid.
  • Handled all Trust & Annuity recoveries in the State of Florida for Florida Medicaid Third Party Liability.
  • Adhere to Medicaid, DHS, and DCFS guidelines by providing services and completing the necessary documentation.
  • Researched other party liability such as Medicare, Medicaid, Commercial policies, Auto and Workers Compensation.
  • Provided customer service and account analysis for patients using Managed Care, Medicare, and Medicaid insurance.

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20. Credit Reports

average Demand
Here's how Credit Reports is used in Recovery Specialist jobs:
  • Helped train co-workers to create and pull credit reports using Business objects, and using Pacer to obtain Bankruptcy information.
  • Review and verify income, credit reports and employment history to assist borrowers with loan programs.
  • Reviewed credit reports, financial profiles, negotiated settlement offers and process payments by phone.
  • Contacted and interpreted credit reports using the three major credit bureaus for possible fraudulent information.
  • Research industry data, retrieve credit reports, financial statements and make recommendations as appropriate.
  • Developed and recorded up to date contact information and credit reports for clients.
  • Maintained full knowledge of credit reports and comprehension of collection reports.
  • Updated customer's credit reports and confirmed satisfactions of judgments.
  • Experience with updating credit reports, and researching fraudulent accounts.
  • Pulled credit reports and contacted other creditors to conduct skip-tracing.
  • Review credit reports, payments and & mailed statements.
  • Pull credit reports and negotiate payment terms with consumers.
  • Assisted clients with their Credit Reports and scores.
  • Entrusted with person credit reports and banking information.
  • Reviewed credit reports and did skip tracing searches.
  • Analyzed consumer credit reports in skip tracing attempts.
  • Review and analyze credit reports and imaged documents.
  • Review credit reports and skip trace accounts.
  • Analyzed financial information, including all credit reports, while negotiating resolution of delinquentaccounts.
  • Analyze credit reports Prepare daily reports

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21. State Laws

average Demand
Here's how State Laws is used in Recovery Specialist jobs:
  • Monitored repossession efforts ensuring compliance with state laws.
  • Utilized TYSY and CUBS computer systems to manage collection accounts while adhering to federal and state laws and company guidelines.
  • Required knowledge of all federal and state laws governing collection of accounts and the ability to comply with them.
  • Complied to all federal and state laws governing the collection of accounts Counted, opened, and sorted mail.
  • Maintained current knowledge of, and complied with, all federal and state laws and regulations governing collections.
  • Retained accounts in billing, prepared letters, and followed federal and state laws in accordance with FDCPA.
  • Monitor staff performance to ensure that goals are met while complying with Federal and individual State laws.
  • Executed aggressive skip trace efforts, utilizing methods that do not violate federal & state laws.
  • Negotiated settlements with distressed borrowers and obtained extensive knowledge of real estate laws throughout the country.
  • Comply with Fair Debt Collection Practices Act (FDCPA) and other federal & state laws.
  • Collected payments in accordance to Federal & State Laws and Fair Debt Collection Practice Act.
  • Comply and be knowledgeable of all federal and state laws governing the collection of accounts.
  • Comply with company policies as well as federal and state laws (FTC Guidelines).
  • Complied with Federal and State laws and followed Collection policies, procedures and practices.
  • Maintained extensive knowledge of Federal/State laws and their relationship with health care policies.
  • Utilize various state laws to properly process claims according to each state law.
  • Maintain current knowledge of and compliance with all federal and state laws.
  • Verified that the statues of limitations had not expired per state laws.
  • Complied with federal and state laws, regulations and guidelines.
  • Stay current on state laws regarding third party liability issues.

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22. Recovery Process

average Demand
Here's how Recovery Process is used in Recovery Specialist jobs:
  • Identify mistaken Medicare primary payments and initiate recovery through the recovery process within REMAS and issue conditional payment or demand letters.
  • Assist consumers to identify personal methods of recovery from mental illness/substance abuse and to develop plans to address their recovery process.
  • Identify mistaken Medicare primary payments, initiate the recovery process and issue conditional payment summaries.
  • Ensured business continuity and financial stability by enhancing disaster recovery process.
  • Maintained appropriate aseptic technique during recovery process.
  • Executed daily operations of cash recovery process.
  • Developed and managed ancillary billing/recovery process.
  • Advanced reporting skills pertaining to charge off and recovery process for consumer loans, credit cards, and negative share drafts.
  • Collaborated with management and MRM Workmen's Compensation Case Managers to create, document, and implement Provider Recovery process.
  • Manage past due steps in the recovery process, work with an attorney to ensure timely completion.
  • Research and present outside resources to co-workers and clients to best assist in the recovery process.
  • Inform clients about community and natural supports and how to use these in the recovery process.
  • Provided support and supervision in the Peer Recovery Center to encourage growth in the recovery process.
  • Track recovery process, report findings and address concerns to external vendors as well as management.
  • Assist Clinicians with client intakes, group therapy sessions and support clients through their recovery process.
  • Served as a liaison between the insurance companies and the hospital in the recovery process.
  • Coordinate various stages throughout the recovery process with emphasis on personalized contact with students.
  • Assist consumes in regaining control of their lives and in the recovery process.
  • Adhere to strict rules and regulations specifically related to the judgment recovery process.
  • Demonstrate extensive knowledge of recovery process, funding process, and banking inquiries.

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23. State Regulations

average Demand
Here's how State Regulations is used in Recovery Specialist jobs:
  • Determined appropriate documentation required to dispose of vehicles and complied with state regulations.
  • Followed State regulations while recovering repossessed vehicles.
  • Assist in ensuring that the program operated in accordance with the 6400 state regulations and budgetary guidelines.
  • Direct monitoring of 10 operatives, ensuring that compliance of federal and state regulations was met.
  • Maintained all state regulations for unannounced Dept Of Agriculture & Consumer Services inspections.
  • Negotiate settlements with attorneys and third parties daily according to state regulations.

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24. Sales Goals

average Demand
Here's how Sales Goals is used in Recovery Specialist jobs:
  • Assisted store manager in accomplishing weekly and monthly sales goals.
  • Helped drive sales goals and achieve monthly goals.
  • Achieve daily sales goals by promoting store specials.

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25. Medical Records

average Demand
Here's how Medical Records is used in Recovery Specialist jobs:
  • Coordinated release of medical records and other essential information to facilitate claim processing.
  • Investigated cases and secured, reviewed and analyzed relevant medical records.
  • Assisted in coordinating aftercare for clients and keeping medical records organized.
  • Review ROI for attorneys before submitting encrypted medical records and billing ledgers
  • Review medical records to determine liability.
  • Demonstrate proficiency with electronic medical records management (EMR), and with maintaining the restrictions contained with HIPPA regulations.
  • Submit corrected claims, adjustment requests, medical records and other appropriate documentation to obtain reimbursements on medical claims.
  • Maintained client medical records by documenting all client activity in the form of Progress Notes and Treatment Plans.
  • Submit Appeals for denials to the carriers, request and attach medical records to the accounts.
  • Audited medical records regarding DD2569 Forms, data entry and statistical information for the program.
  • Review medical records to assure the cause for the treatment and date of the incident.
  • Call insurance companies for denial reasons; appeal denials with letters and medical records.
  • Process all incoming mail (medical records, requests for reconsideration, etc.)
  • Reviewed, Requested and Retrieved Medical Records/ Charts from Family and Internal Medical Practices.
  • Request, review, and submit claimant medical records to Social Security.
  • Obtained patients medical records and other documents to facilitate payment from payers.
  • Handled all medical records to assure the patient was able to donate.
  • Review of patient medical records for reference when reviewing claim encounters.
  • Appealed ub-04 claims and reviewed medical records for billing medical claims.
  • Secure complete donors medical records and perform records reviews.

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26. Company Policies

average Demand
Here's how Company Policies is used in Recovery Specialist jobs:
  • Managed recovery teams to perform medical procedures under time-sensitive deadlines, while successfully maintaining company policies and procedures.
  • Team mentor to new team members, teaching company policies and the business rhythms.
  • Maintained all Loss Prevention theft cases and confirmed their compliance with company policies.
  • Trained all new employees in recovery operations, company policies and safety policies.
  • Overlooked over 5 employees and maintain them inform of company policies and procedures.
  • Demonstrate good working knowledge of all processes, procedures and company policies.
  • Trained staff on company policies, procedures, and customer service.
  • Comply with company policies, state and federal requirements.
  • Keep team current on company policies.
  • Maintain and uphold all company policies and procedures Maintain working knowledge of all company products and services pertaining to business segment.
  • Answer multiline phones and direct calls in accordance with company policies and procedure.
  • Perform various account representative administrative duties.Complies with company policies and procedures as required.Reviews accounts to determine actions to be taken.

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27. Special Projects

average Demand
Here's how Special Projects is used in Recovery Specialist jobs:
  • Assist with compiling statistical reports and other special projects
  • Perform special projects as assigned, in order to resolve recovery issues, settlements with payers and optimize revenue recovery.
  • Perform a variety of routine daily tasks including reviewing reports, preparing correspondence; and participating in special projects.
  • Provided assistance with Special Projects which was spreadsheets from mother departments with claims that needed to be adjusted correctly.
  • Work on special projects, spreadsheets, Managed Care claims processing, adjust, and adjudicate claims and information.
  • Handled the special projects and unresolved complaints issues for the patients and the insurance carriers for each hospital.
  • Assist claims manager with special projects as requested and assist in helping to identify internal process improvements.
  • Engage in special projects, reconciliations, research and analysis relating to quality claim processing improvements.
  • Perform other special projects as assigned by the MSPRC Manager or MSPRC Team Leader.
  • Worked on an abundance of special projects that were very time sensitive.
  • Assist the assistant director and director with time sensitive and special projects
  • Work on special projects cases to resolve appeals from attorneys.
  • Assisted with special projects as well as new hire training.
  • Perform other duties and complete special projects as needed.
  • Handle special projects, report findings and data analyzed.
  • Completed all special projects as directed by department manager.
  • Assisted management in special projects throughout the department.
  • Assist Manager on special projects with department.
  • Participated in special projects when as needed.
  • Performed special projects related to claims processing improvement.

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28. Repayment Plans

average Demand
Here's how Repayment Plans is used in Recovery Specialist jobs:
  • Directed litigation, negotiated client approved modification/repayment plans and settlements, and managed recoveries on bankruptcy accounts.
  • Obtained payments, commitment agreements and/or established repayment plans.
  • Negotiate repayment plans to avoid litigation.
  • Prepared and submitted all payments, repayment plans and also prepared reports on investigations as to consumers' whereabouts to management
  • Contacted debtors whose accounts have been placed with company for collections to negotiate acceptable settlements or repayment plans.
  • Developed repayment plans with customers before legal actions on past due loans and potential charge offs.
  • Worked with borrowers who defaulted on student loans, setting up repayment plans.
  • Set up repayment plans on share accounts if they are in the negative.
  • Create settlement strategies and repayment plans for customers looking to resolve debt problems.
  • Answered incoming calls and set up specialized repayment plans for Ohio taxpayers.
  • Negotiated repayment plans and settlements on mortgages, installment loans, leases.
  • Negotiated and arranged repayment plans and took payments for those in default.
  • Take inbound calls and work existing repayment plans that Analysts have established.
  • Work with customer to establish full balance repayment plans or settlements.
  • Set up repayment plans and new terms agreement.
  • Recovered full balance repayment plans or settlements.
  • Negotiate settlements and repayment plans for clients.
  • Set up repayment plans.Preparing verification of employment for legal purposes.
  • Negotiate and set up repayment plans Prepare Pre Legal documentation for suit, repossession and foreclosure.
  • Advise customers regarding methods to manage delinquent debts Develop alternative repayment plans for appropriate solutions Initiate debt collections procedures as necessary

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29. Collection Efforts

average Demand
Here's how Collection Efforts is used in Recovery Specialist jobs:
  • Recorded and update account activity including borrowers' financial status, demographics, and collection efforts associated with resolving their accounts.
  • Research and analyze accounts prior to initiating resident contact, examine historical data and evaluate past collection efforts.
  • Maintained accurate and organized documentation of collection efforts and monitor loan delinquency reports.
  • Supported vendor partners/legal counsel with secondary collection efforts with data and supporting documentation.
  • Document information about financial status of debtors and status of collection efforts.
  • Perform verbal and written collection efforts as necessary on overdrawn deposits account.
  • Recorded all transactions with borrowers including financial reports and collection efforts.
  • Prepared periodic reports on receivables and recovery status of collection efforts.
  • Make recommendation to continue collection efforts, refer accounts to collection agencies, repossession or proceed with legal action.
  • Reviewed accounts for charge-off and followed through on the recovery and collection efforts of written-off accounts.
  • Locate and monitor overdue accounts, record information about customers status of collection efforts.
  • Lead role developing policies / procedures providing more efficient collection efforts.
  • Investigated and located missing debtors in order to resume collection efforts.
  • Initiated collection efforts via telephone calls and by generating late notices.
  • Notate all account activity to record collection efforts.
  • Maximized collection efforts for 7 consecutive months.
  • Conducted collection efforts on non-dischargeable bankruptcy credit card debt.
  • Notified customers to secure payments * Kept records of financial status of customers and status of collection efforts.

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30. Hipaa

low Demand
Here's how Hipaa is used in Recovery Specialist jobs:
  • Designed/proposed/implemented enterprise level disaster recovery strategies for large hospitals and local governments ensuring solutions were HIPAA and FIPS 140-2 compliant.
  • Performed within company regulations regarding HIPAA, fraud, confidentiality and private health information.
  • Practiced HIPAA and confidentiality compliance.
  • Remained HIPAA compliant throughout recovery process
  • Obtained accurate patient information from Doctor's offices, ensured office practices were in compliance with HIPAA regulations.
  • Adhered to all collection regulations set in place by agencies such as HIPAA, FDCPA, and others.
  • Adhere to Privacy Act and HIPAA laws and regulations as they relate to sensitive information released.
  • Maintained confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
  • Recovered debt under HIPAA, FCRA, FDCPA and all other applicable laws and regulations
  • Follow strict HIPAA guidelines in order to provide clients with the utmost privacy.
  • Worked with internal security to maintain medical files and support HIPAA requirements.
  • Perform within Company Regulations regarding HIPAA, Fraud, Confidentiality and PHI.
  • Follow all HIPAA compliance guidelines to ensure protection of member information.
  • Manage portfolio of 300+ accounts* Compliant with FDCPA and HIPAA laws.
  • Noted for adherence to policies and procedures including strict HIPAA compliance.
  • Ensured compliance with HIPAA Privacy Regulations by thoroughly training employees.
  • Received regulatory training in HIPAA compliance.
  • Maintained documentation according to HIPAA guidelines; completing all documentation accurately and in a timely manner.
  • Protected enrolled patients private healthcare insurance information while enforcing HIPAA regulations.
  • Process payments, set up payment plans, and process insurance claims Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

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31. Independent Living

low Demand
Here's how Independent Living is used in Recovery Specialist jobs:
  • Worked with clients in residential homes implementing independent living programs.
  • Arrange individual and group based services that focus on developing and maintaining independent living skills, coping skills and social skills.
  • Worked with individuals to help them gain more independent living skills such as cooking, cleaning, and medication compliance.
  • Conceived, implemented and lead peer groups aimed at supporting wellness and independent living skills.
  • Assist in development of adaptive living skills to assist in transition to independent living.
  • Help individuals find services that will help them move to more independent living situation.
  • Provided hygiene and social skills training that support independent living.
  • Assisted schizophrenic adults to enhance independent living skills in a group home environment Stored and administered medication according to facility policies

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32. Overdue Accounts

low Demand
Here's how Overdue Accounts is used in Recovery Specialist jobs:
  • Utilized an integrated state-of-the-art call management system to inform clients of overdue accounts.
  • Located customers to collect installments on overdue accounts; helped in filing judgments to have wages garnished or liens placed on properties
  • Inform customers of their overdue accounts and solicit payment while adhering to FDCPA laws and internal policies and procedures.
  • Located and monitored overdue accounts, using computer software, variety of automated systems and tools.
  • Process payments on heavily overdue accounts, as well as highly detailed record maintenance.
  • Executed operational due diligence on all overdue accounts in excess of 90 days.
  • Acted as liaison between creditors and customers and manages overdue accounts.
  • Analyzed outstanding A/R; collections on past due and overdue accounts.
  • Processed Warrant in Debt and Garnishments for overdue accounts.
  • Collect as many overdue accounts as possible.
  • Attended court for all overdue accounts.
  • Located and monitored overdue accounts using computers.
  • Computed accurate outstanding balances for overdue accounts.Worked under strict deadlines and responded to both client and debtor account inquiries.
  • Informed clients of overdue accounts and amount currently owed Attempted to collect payment

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33. Collection Agencies

low Demand
Here's how Collection Agencies is used in Recovery Specialist jobs:
  • Received and handled daily request from internal departments to contact the Collection agencies regarding delinquency errors or payment confirmations.
  • Work closely with internal underwriting department, collection agencies, general agents/producing agents and attorneys to bring accounts current.
  • Provided customers with contact information for collection agencies collecting payments on their accounts.
  • Submitted recommendations for account placement with third party collection agencies and attorneys.
  • Investigated and resolved missing payments received by Collection agencies or customers.
  • Prepared files for repossession and legal action with attorney s, Superior Court of NJ, and Third Party Collection Agencies.
  • Processed collection agencies invoices within 48 hours of receipt; confirmed that all commission on direct payments, were accurate.
  • Processed an average of 50 tax levies, bank garnishments per month and referred accounts to collection agencies & attorneys.
  • Worked with Small Claims Court, Real Estate Attachments, Internal Repayment Agreements, Collection Agencies, and District Courts.
  • Prepare and make recommendations for accounts to be sent to legal departments or outside collection agencies.
  • Served as a liaison for external collection agencies, exercising strong negotiation and coordination skills.
  • Obtained payments by phone and provided information regarding credit reporting and third party collection agencies.
  • Corresponded daily with outside legal team and collection agencies to aid in recovery.
  • Process and refer accounts to attorney's and third party collection agencies.
  • Assign and manage accounts that are referred to third party collection agencies.
  • Monitored the Collection agencies' commissions and payments received through Batch Tracks.
  • Transfer of outdated accounts to outside collection agencies per EDMC Guidelines.
  • Followed procedures for the placement of students with outside collection agencies.
  • Worked with Collection Agencies and Law offices to collect money owed.
  • Resolved account inquiries received from customers, attorneys and collection agencies.

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34. Outstanding Balances

low Demand
Here's how Outstanding Balances is used in Recovery Specialist jobs:
  • Called customers with delinquent student loans and recovered outstanding balances.
  • Prioritized patient accounts according to outstanding balances and possible recovery.
  • Recover outstanding balances regarding patient accounts with insurance carriers.
  • Managed and collected a select group of overdrawn Commercial Accounts with outstanding balances ranging from $25,000.00 to $200,000.00 dollars.
  • Verify insurance info if any; forward to client to re bill or recover outstanding balances by credit card or ACH.
  • Placed and received calls to consumers in an effort to negotiate payment in full or by payment plan on outstanding balances.
  • Analyze outstanding balances to determine appropriate course of action from NSF's, charge backs, credit card decline logs.
  • Advised borrowers of possible resources and solutions to resolve outstanding balances on deficiency balances, credit cards and outstanding checks.
  • Maintained active accounts by calling patients to inform them of any outstanding balances at their local hospital.
  • Send monthly statements for patients who have outstanding balances and auditing accounts when appropriate.
  • Follow up on insurance claims with outstanding balances and resolve payment and denial issues.
  • Contacted and communicated with customers to address outstanding balances via outbound and incoming calls.
  • Reconciled customer disputes as they pertain to payment of outstanding balances that were due.
  • Provide a positive student experience, resolve lingering issues, collect outstanding balances.
  • Work with our collections department and attorneys to collect on outstanding balances.
  • Manage large accounts with outstanding balances specializing in Banking and auto finance.
  • Manage large accounts with outstanding balances on credit cards.
  • Skip tracing for equipment collection and outstanding balances.
  • Track and report recoveries and outstanding balances.
  • Use excel spreadsheets to manage outstanding balances.

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35. High Volume

low Demand
Here's how High Volume is used in Recovery Specialist jobs:
  • Managed high volume financial customer collection services for delinquent credit accounts and vehicle repossessions.
  • Generate revenue by meeting monthly collection goals in a fast paced, high volume, inbound/outbound collection call center.
  • Cross trained on billing and support roles allowing me to assist these departments during times of high volume.
  • Managed high volume of incoming mail for human resources and pay roll (HRPRC departments).
  • Assist in the management of inbound phone calls in a high volume legal collections practice.
  • Answer a high volume of incoming calls from homeowners seeking loss mitigation alternatives to foreclosure.
  • Supervised, trained, and developed collectors in fast paced high volume call center.
  • Responded to high volume call center while quick and effectively solving customers' problems.
  • Executed high volume of outbound sales calls to generate significant revenue on monthly basis.
  • Managed a high volume workload while maintaining the ability to prioritize and complete tasks.
  • Handled high volume and large balance accounts in commercial, retail and individual accounts.
  • Manage a high volume of portfolios with successful recoveries above industry standards.
  • Received high volume of phone calls 30day past due home loans.
  • Performed in a high volume and constantly changing environment.
  • Make use of high volume reports to review historical payments information and determine accuracy of reimbursements.
  • Service Answered high volume calls in a fast past inbound call center.
  • Answered inbound calls in ahigh volume call center.

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36. Community Resources

low Demand
Here's how Community Resources is used in Recovery Specialist jobs:
  • Provide for referral and linkage to recommended Chestnut and community resources especially involving support networks and discharge planning.
  • Provided case management services; including home visits and assisted consumers with accessing community resources.
  • Assist clients in linking to community resources and family re-unification.
  • Identified community resources and refer individuals to various support programs.
  • Provide direct client service through crisis line, counseling sessions, safety planning, accessing community resources and referrals when appropriate.
  • Assess, identify, address and connect family members, (offenders) to community resources, including child-oriented activities.
  • Adhere to clients' specific needs by introducing them to a variety of community resources.
  • Provided outreach to clients, such as assisting with employment search and utilizing community resources.
  • Advised clients of available community resources, made referrals, and devised realistic treatment plans.
  • Provide transportation to and from the program site and community resources/events, when needed.
  • Assist clients in utilizing community resources that are beneficial to them and their families.
  • Assisted clients with any linkage to community resources for adults and their families.
  • Assisted victims of sexual and domestic violence with referrals to appropriate community resources.
  • Conducted routine outreach and check-ups with Wounded Warriors and community resources.
  • Linked and referred clients to local community resources.
  • Assisted clients with gaining access to community resources.
  • Provided extensive substance abuse education and groups Assist tenants with accessing community resources to promote quality of life improvement.
  • Assisted participants with the integration into the community through assessing community resources.
  • Educated clients on community resources, healthy diversionary techniques, compliance, and meds.
  • Support the client in their recovery * Connect the client with community resources * Maintain record of each client and their progress

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37. Collection Calls

low Demand
Here's how Collection Calls is used in Recovery Specialist jobs:
  • Monitored collection calls ensuring compliance.
  • Preformed calls, contacted debtors, arranged payment, settlement of debt Adhered to federal/state and company recovery standards during collection calls
  • Performed average of 100 inbound/outbound collection calls daily to set up Credit Card payment and negotiate payment arrangements.
  • Conduct inbound and outbound collection calls for the purpose of resolving the delinquency status of past due customers.
  • Perform collection calls for insured patients who have already received their settlement without health plan notification.
  • Make collection calls on all past due accounts in a call center environment following FDCPA regulations.
  • Handled collection calls inbound and outbound regarding past due accounts, identified and verified consumer.
  • Commission based work environment making outbound collection calls following FDCPA and FDC laws.
  • Placed outbound collection calls and letters to delinquent clients averaging 75-100 calls daily.
  • Assisted with closing collection calls to generate revenue.Skills UsedCollections, Customer Service, Time management and Oral and written skills.
  • Initiated collection calls on self-pay balances using a direct dialing system (Avaya).

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38. Party Collections

low Demand
Here's how Party Collections is used in Recovery Specialist jobs:
  • Exercised the highest level of professionalism and confidentiality while performing third party collections and customer service within a call center setting.
  • Initiated collections proceedings with third party collections agencies for any account not adhering to agreed upon terms.
  • Managed third party collections for various medical institutes and practices.
  • Work third party collections for several clients.
  • Collected on delinquent deceased accounts at third-party collections agency for major financial institutions
  • Recommended administrative wage garnishment.. First-party collections 2 years and 3rd party collections for 3 years.
  • Performed all duties of 3rd party collections agent.

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39. Hippa

low Demand
Here's how Hippa is used in Recovery Specialist jobs:
  • Received and processed correspondence following HIPPA guidelines and MSPRC standard operating procedures.
  • Followed all HIPPA regulations to ensure confidentiality.
  • Oversee, administer, and implement various aspects of the Medicare Compliance program including Fraud, Waste, Abuse and HIPPA.
  • Manage the release of all patient information to approved sources according to HIPPA guidelines and retrieve medical charts as needed.
  • Maintain compliance with federal, state, and local regulations, as well as HIPPA regulations.
  • Demonstrate knowledge of the Fair Debt Collection Practices Act (FDCPA) guideline, HIPPA and FCRA
  • Complete understanding of legal rules and regulations pertaining to billing, collections, and HIPPA.
  • Reinforce and maintain departmental policies and procedures such as HIPPA, customer service polices.
  • Trained and knowledgeable in BCRC Medicare recovery process, HIPPA, PI and PHI.
  • Adhere to all HIPPA laws and state sanctioned privacy mandates.
  • Maintained record maintenance while in accordance with HIPPA laws.
  • Adhere to HIPPA and compliance regulations.
  • Verify health insurance information and submit claims as needed Full knowledge and comprehension of HIPPA Guidelines, Data Security and PHI.
  • Managed liens and notice of claims regarding the liability claims while maintaining sttrict HIPPA compliance at all times.
  • Sustained current knowledge of Medicare and Medicaid regulations, HIPPA compliances and commercial insurance rules and regulations.
  • Advanced knowledge of Medicare & Medicaid billing.Advanced knowledge of Social Security / Pensions.Resolved concerns and complaints.HIPPA Certified.
  • Skip tracing clients when unable to make contact Data entry HIPPA awareness

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41. Financial Status

low Demand
Here's how Financial Status is used in Recovery Specialist jobs:
  • Analyzed applicants financial status, evaluated credit and property to determine granting loan.
  • Analyzed applicants' financial status, credit, and loans to determine approval for new credit loans.
  • Address inquiries and issues of debtors in a timely and professional manner while determining debtors financial status
  • Assess customer's financial status to help determine a reasonable and affordable payment plan.
  • Evaluated clients financial status and developed payment plans.
  • Analyzed and assessed financial status of clients.
  • Negotiated payoff, settlements, or acceptable arrangements of account balance based on an understanding of customer financial status.

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42. Sales Floor

low Demand
Here's how Sales Floor is used in Recovery Specialist jobs:
  • Served on team that accelerated the movement of received merchandise to the sales floor, resulting in an increase in sales.
  • Trained all associates in Fitting Room, Register, and Sales Floor responsibilities as well as showed them by example.
  • Provided phenomenal customer service as well as working hand in hand with management to keep coverage on the sales floor.
  • Work as head sorter in the fitting room responsible for sorting and running merchandise back onto the sales floor.
  • Coordinate and lead the go-back process from busy 20 stall fitting room, cash wrap and sales floor areas.
  • Helped the stock team in times of need to censor clothing and get it ready for the sales floor.
  • Supervised a small team to ensure all merchandise is replenished properly back to the sales floor.
  • Manage sales floor by communicating and working as a team with sales associates and management.
  • Sorted merchandise from all fitting rooms within the store to replenish the sales floor.
  • Assist in housekeeping duties on sales floor and within fitting room areas.
  • Assisted customers on sales floor, maintained merchandise and fitting rooms.
  • Replenished merchandise to the sales floor as needed to maximize sales.
  • Arrange sales floor in a neat and professional manner.
  • Replenished merchandise on the sales floor daily.
  • Monitored sales floor for inventory control purposes.
  • Rearranged sales floor as needed.
  • Visualized and replenished sales floor.
  • Assist in moving tables, fixtures on shoes sales floor for new merchandise, seasonal changes..
  • Cleaned fallen clothing from sales floor and dressing rooms -Folded sweaters and jeans
  • Assisted in putting inventory on the sales floor Up keeping marketing displays

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43. External Customers

low Demand
Here's how External Customers is used in Recovery Specialist jobs:
  • Established and maintained professional business relationships with internal/external customers, supervisors, managers and team members.
  • Reviewed transcripts Communicated with internal and external customers via email, phone and written correspondence.
  • Developed a positive and productive working relationship with internal and external customers.
  • Assisted internal/external customers with account inquiries including negotiating payments and settlements.
  • Maintained and developed effective working relationships with external customers.
  • Forwarded requested legal documents to internal/external customers.
  • Provide service to internal and external customers and dealers to achieve excellence in service and maintain customer retention and loyalty.
  • Work with internal and external customers to identify and implement new procedures to reduce overall deficiencies within the department.
  • Provide efficient and courteous service to internal and external customers with no justified complaints.
  • Provided support to internal and external customers and staff via phone or email communications.
  • Interact with internal customers as well as external customers to resolve customer concerns.
  • Handle inquires and responses from internal and external customers and providers.

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44. Recovery Department

low Demand
Here's how Recovery Department is used in Recovery Specialist jobs:
  • Developed recovery guidelines and established Recovery Department for Regional Office.
  • Trained and managed all temporary employees in recovery department.
  • Recruited to turn around a lackluster recovery department.
  • Reconciled various accounts monitored by the recovery department.
  • Exceeded preset monthly Recovery Department goal of $3 million, resulting in an increase of $600,000 over previous year.
  • Transitioned into the Refund and Recovery Department to assist in the recovery of over 2.5 million dollars by year end.
  • Traveled to Arizona to train the new recovery department employees on the systems, processes, and procedures.
  • Reason for leaving: Company merging with Wells Fargo and moving its recovery department to another state.
  • Worked in various customer service, fraud, legal, and recovery departments within the business.
  • Identify and recover all sources of potential TPL/WC revenue in the Recovery Department.
  • Team leader for the recovery department.
  • Regarded as the recovery department SME
  • Managed accounts for Recovery department, (Mortgages, HELOCs, Foreclosures, Short Sales, Bankruptcy, reinstating checking accounts)
  • Generate reports in Microsoft Excel for upper management on the daily status of accounts being processed though the Recovery Department.
  • Ranked within the top 5% of agents within USBank assigned to the Recovery department.
  • Collected over [ ] the first week in the Collections and Recovery Department.
  • Employed at Health Net of Arizona in Provider Recovery Department Researched overpayments to provider and provided documentation for recoupment

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45. Medical Bills

low Demand
Here's how Medical Bills is used in Recovery Specialist jobs:
  • Experience in collecting customer feedback and making negotiations regarding in-office accounts with various clients in an attempt to collect medical bills.
  • Collected debts owed to specific clients including medical bills, car loans, credit card balances, insurance claims, etc.
  • Called insurance to submit the medical bills and get the account paid off in a time matter.
  • Persuade customers to pay amounts due on credit accounts, school loans, or medical bills.
  • Deal with medical bills/medical bill reviews and also in charge of WCRA reimbursement requests for Reinsurance.
  • Assist insurance companies as well as patients with questions pertaining to their medical bills.
  • Worked with insurance company's to pay claims on medical bills and wrecked vehicles.
  • Find Third party insurance to assist claimants in recovering the cost of medical bills.
  • Handle all aspects of filing medical bills, researching inaccurate claims and submitting appeals.
  • Review unpaid medical bills resulting from automotive accidents on behalf of ER physicians groups.
  • Fielded incoming calls from patients with questions about their medical bills.
  • Explained of medical bills to patients and guarantors of accounts.
  • Audit delinquent medical bills and ensure accurate disbursement of funds.
  • Help patient make arrangements for payment of medical bills.
  • Take incoming calls from patients on outstanding medical bills.
  • Set up payment arrangements for customers with medical bills.
  • Perform outgoing and receive incoming collection calls in regards to delinquent medical bills.
  • Conducted telephone collections of defaulted medical bills and At&t.
  • Bank &/or Auto), credit cards, or medical bills.

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46. Necessary Actions

low Demand
Here's how Necessary Actions is used in Recovery Specialist jobs:
  • Advise student of necessary actions and strategies to avoid being sent to third party collection agencies.
  • Answer inbound calls on charge-off accounts on investor loans as well and determine necessary actions.
  • Persuaded and advised customers of necessary actions and strategies for debt repayment.
  • Advise branch managers of necessary actions and strategies for debt repayment.

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47. Collection Activities

low Demand
Here's how Collection Activities is used in Recovery Specialist jobs:
  • Managed portfolio of assigned recovery accounts and performed collection activities in accordance with ADP guidelines.
  • Well versed in FDCPA and CFPB rules and regulations to ensure legal collection activities are administered by way of third-party representation.
  • Acted as client and borrower support - able to conduct collection activities with the highest regard to professionalism and confidentiality.
  • Initiated all collection activities (telephonic calls, letters and emails)
  • Reported collection activities monthly to Chief Financial Officer for the division.
  • Provided collection activities for inbound and outbound clients.

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48. Accurate Records

low Demand
Here's how Accurate Records is used in Recovery Specialist jobs:
  • Maintained all correspondence and communication records in a functional filing system established to maintain accurate records of reference.
  • Maintain accurate records to support collection activities.
  • Perform care and maintenance on fleet equipment and maintain accurate records for the business.
  • Maintained complete, accurate records of clients and daily activities.
  • Maintained accurate records and provided random on site drug testing.
  • Keep accurate records and organized files of the clients.
  • Maintain accurate records and organizes client medical charts.
  • Keep accurate records and organize patient files.
  • Maintain accurate records of billable services provided and submit records in a timely manner as dictated by the program.

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49. EOB

low Demand
Here's how EOB is used in Recovery Specialist jobs:
  • Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts including medical reviews and audits.
  • Keyed and processed about 500 multiple claims: professional, outpatient, inpatient and claims with Medicare EOB and COB.
  • Processed voluntary refunds and adjusted claims based on the refunds received and/or EOB information.
  • Analyzed EOB(s) for inconsistencies in paid and discounted amounts.
  • Research remits and EOB's for complete accurate payments and or denials.
  • Review EOB's, financial awards, and process documentation for resolution.
  • Review EOB, validate and ensure patient accounting system reflects dispute disposition.
  • Worked aged accounts, looked for payments, EOB denials and reasons.
  • Post transaction codes, document correspondence and process EOB Denials.
  • Review EOB to confirm patient's responsibility.
  • Look at Eobs and determine if it's been sent in for payment correctly.
  • Completed EOBs (explanation of benefits) in processing claims as secondary insurance.
  • Review assigned accounts and EOBs to determine if an appeal is required.
  • Reviewed claims and EOBs for correct reimbursement.

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50. Computer System

low Demand
Here's how Computer System is used in Recovery Specialist jobs:
  • Conducted data entry of client information into office computer system maintaining accuracy and confidentiality of information obtained on a daily basis.
  • Maintained meticulous patient records, including logging daily patient notes into computer systems and promptly communicating vital information to relevant parties.
  • Developed, coordinated and managed solutions for in-depth, time-critical, production impairing issues involving High Availability computer systems.
  • Navigate multiple computer systems and platforms to accurately capture the data/information necessary for processing.
  • Performed data entry tasks that included entering patient billing information into computer system.
  • Utilized multiple cutting-edge government computer systems in a paperless environment.
  • Review multiple computer systems to quickly analyze account situations.
  • Served as Business Area Representative regarding incoming computer systems.
  • Maintained complete and accurate collections records on computer system.
  • Updated Medicare records using three computer systems simultaneously.
  • Trained and mentored new hires on computer systems, company policies and procedures, and best practices.
  • Used multiple computer system to explain and educate members and providers about benefits.
  • Identified, researched, and resolved issues using the computer system.
  • Documented data on debtor situations and payments on a computer system.
  • Trained new employees on computer system, and company policies.
  • Enter responses into the computer system for supplier recovery.
  • Train new employees on the computer systems.
  • Trained temps to use the computer systems.
  • Processed payments through a computer system.
  • Matched cash with SAS computer system.

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20 Most Common Skill For A Recovery Specialist

Customer Service11.9%
Insurance Companies9.9%
Financial Situations8.7%
Payment Arrangements8.7%
Debt Repayment8.7%
Student Loans6.5%
Delinquent Accounts5.1%
Mental Health Services4.4%

Typical Skill-Sets Required For A Recovery Specialist

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
9.4%
9.4%
2
2
Insurance Companies
Insurance Companies
7.9%
7.9%
3
3
Financial Situations
Financial Situations
6.9%
6.9%
4
4
Payment Arrangements
Payment Arrangements
6.9%
6.9%
5
5
Debt Repayment
Debt Repayment
6.9%
6.9%
6
6
Student Loans
Student Loans
5.2%
5.2%
7
7
Delinquent Accounts
Delinquent Accounts
4%
4%
8
8
Mental Health Services
Mental Health Services
3.5%
3.5%
9
9
Phone Calls
Phone Calls
3.5%
3.5%
10
10
Credit Card Transactions
Credit Card Transactions
3.4%
3.4%
11
11
Outbound Calls
Outbound Calls
3%
3%
12
12
Customer Accounts
Customer Accounts
3%
3%
13
13
Crisis Intervention
Crisis Intervention
2.6%
2.6%
14
14
Data Entry
Data Entry
2.3%
2.3%
15
15
Fdcpa
Fdcpa
2.2%
2.2%
16
16
Substance Abuse
Substance Abuse
2.1%
2.1%
17
17
Treatment Plans
Treatment Plans
2%
2%
18
18
Bankruptcy
Bankruptcy
1.6%
1.6%
19
19
Medicaid
Medicaid
1.5%
1.5%
20
20
Credit Reports
Credit Reports
1.4%
1.4%
21
21
State Laws
State Laws
1%
1%
22
22
Recovery Process
Recovery Process
0.9%
0.9%
23
23
State Regulations
State Regulations
0.9%
0.9%
24
24
Sales Goals
Sales Goals
0.9%
0.9%
25
25
Medical Records
Medical Records
0.9%
0.9%
26
26
Company Policies
Company Policies
0.8%
0.8%
27
27
Special Projects
Special Projects
0.8%
0.8%
28
28
Repayment Plans
Repayment Plans
0.8%
0.8%
29
29
Collection Efforts
Collection Efforts
0.8%
0.8%
30
30
Hipaa
Hipaa
0.8%
0.8%
31
31
Independent Living
Independent Living
0.8%
0.8%
32
32
Overdue Accounts
Overdue Accounts
0.8%
0.8%
33
33
Collection Agencies
Collection Agencies
0.7%
0.7%
34
34
Outstanding Balances
Outstanding Balances
0.7%
0.7%
35
35
High Volume
High Volume
0.7%
0.7%
36
36
Community Resources
Community Resources
0.7%
0.7%
37
37
Collection Calls
Collection Calls
0.7%
0.7%
38
38
Party Collections
Party Collections
0.6%
0.6%
39
39
Hippa
Hippa
0.6%
0.6%
40
40
Legal Action
Legal Action
0.6%
0.6%
41
41
Financial Status
Financial Status
0.6%
0.6%
42
42
Sales Floor
Sales Floor
0.6%
0.6%
43
43
External Customers
External Customers
0.6%
0.6%
44
44
Recovery Department
Recovery Department
0.5%
0.5%
45
45
Medical Bills
Medical Bills
0.5%
0.5%
46
46
Necessary Actions
Necessary Actions
0.5%
0.5%
47
47
Collection Activities
Collection Activities
0.5%
0.5%
48
48
Accurate Records
Accurate Records
0.5%
0.5%
49
49
EOB
EOB
0.5%
0.5%
50
50
Computer System
Computer System
0.5%
0.5%

796 Recovery Specialist Jobs

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