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Top 50 Recovery Specialist Skills

Below we've compiled a list of the most important skills for a Recovery Specialist. We ranked the top skills based on the percentage of Recovery Specialist resumes they appeared on. For example, 9.9% of Recovery Specialist resumes contained Customer Service as a skill. Let's find out what skills a Recovery Specialist actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Recovery Specialist

1. Customer Service
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high Demand
Here's how Customer Service is used in Recovery Specialist jobs:
  • Provide ongoing debt free service, including giving credit restoration of multiple positive reviews acknowledging dedication to excellent customer service.
  • Research and assist customer service managers with resolution on corporate escalations.
  • Provided excellent customer service over the telephone and acknowledged customer concerns.
  • Remained positive throughout the workday and provided excellent customer service to each customer I encountered.
  • Ensured collection of assigned patient accounts with the goal of providing patient-focused customer service.
  • Provide excellent customer service and recover delinquent assets on accounts for client Washington Mutual.
  • Worked RCMS systems, post payments, customer service from various insurance companies.
  • Provided customer service regarding collection issues, resolve client discrepancies and short payments.
  • Followed up on paying accounts in queue Skills Used Customer service and computer skills
  • Maintained professional customer service standards that were set forth by the company.
  • Provide outstanding customer service and build relations for future business.
  • Provide customer service to all customers/clients on a daily basis.
  • Assisted Clients and Supervisors with customer service complaint calls.
  • Delivered prompt, accurate and excellent customer service.
  • Supported the customer service unit with patient inquiries
  • Provided customer service to clients.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Connected and disconnected cable boxes and modems Dealt with customer service issues.
  • Provided solutions for repayment Customer Service - In & Outbound Dialer system.
  • Provide customer service to debtors Complete documentation in a timely manner Follow all Federal and agency policies and procedures

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16 Customer Service Jobs

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2. Insurance Companies
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high Demand
Here's how Insurance Companies is used in Recovery Specialist jobs:
  • Analyze complex claims disputed between other insurance companies and file Arbitration/Mediation for maximum recovery efforts.
  • Communicated closely with insurance companies to resolve problems, check claim status and eligibility.
  • Recovered money for medical providers through insurance companies and attorneys.
  • Communicate with Management when identify trends from various insurance companies
  • Negotiate settlements with insurance companies and attorneys.
  • Complete daily correspondence from insurance companies.
  • Contacted insurance companies for the reimbursement status of all outstanding claim balances, and appealed all unresolved past due claims.
  • Negotiated with customers and insurance companies to recover the costs of repairing automobiles that were returned from rental that were damaged
  • Read explanation of benefits from various insurance companies including Medicare and charge entry, entered inpatient and outpatient charges.
  • Analyzed unpaid hospital claims to find and correct errors, clearing them for payment by health insurance companies.
  • Interact with members, attorneys, insurance companies, providers and internal departments.
  • Communicate with attorneys, TPA's and insurance companies as needed.
  • Contacted Insurance companies for unpaid balances.
  • Complete Insurance follow-up with insurance companies.
  • Collected on Subrogation Insurance Claims for insurance companies and individuals.
  • Recovered overpayments for insurance companies, from hospitals or physicians.
  • Contacted insurance companies to locate a members pharmacy benefits.
  • Interact with Attorneys, Insurance companies and Beneficiaries to provide service in a timely manner.
  • Review CPT codes, Modifiers, Prepare reconsiderations, offer settlements for insurance companies.
  • Reviewed and processed mail from insurance companies and patients on a daily basis.

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13 Insurance Companies Jobs

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3. Debt Repayment
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high Demand
Here's how Debt Repayment is used in Recovery Specialist jobs:
  • Developed consumer rapport assisting through successful debt repayment.
  • Oversee all overdue accounts with help of automate systems (DAKCS), and assist customers with debt repayment plans.
  • Advise customers of strategies for debt repayment by mail, telephone, or personal visits to solicit payment
  • Arrange for debt repayment, establish repayment schedule, based on customers financial situation.
  • Arranged for debt repayment or established repayment schedules, generated letters and phone calls.
  • Arrange for debt repayment or establish repayment schedules, based on customers'financial situations.
  • Arranged for debt repayment and established repayment schedules in a call center environment.
  • Develop debt repayment schedules based on the individual financial situations of clients.
  • Arranged for debt repayment on customer's savings and checking accounts.
  • Advised customers of default consequences and debt repayment policies.
  • Arranged for debt repayment or establish repayment schedules.
  • Prepare an efficient debt repayment schedule for all customers and design and execute call quality programs.

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4. Financial Situations
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high Demand
Here's how Financial Situations is used in Recovery Specialist jobs:
  • Review and analyze financial situations and arrange repayment programs within procedural criteria.
  • Assisted in drafting borrower plans for borrowers after analyzing their financial situations.
  • Evaluate customers' financial situations and negotiate for full balance on defaulted loans.
  • Engaged with customers to pay back their debts by offering smaller monthly payments or settlements in regards to their financial situations.
  • Consulted with clients to determine an acceptable solution to financial situations, and maintained a professional, caring demeanor.
  • Create repayment schedules based on customers' financial situationse.
  • Job description was to collect hosptial debt for different exhibit empathy an compassion while discussing customers difficult financial situations

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7 Financial Situations Jobs

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5. Payment Arrangements
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high Demand
Here's how Payment Arrangements is used in Recovery Specialist jobs:
  • Negotiated payment arrangements, offering suggestions on how to meet financial obligations and determining a plan for resolution.
  • Negotiated beneficial payment arrangements to ensure maximum dollars received to Key.
  • Negotiate settlements with customers and establish payment arrangements to satisfy balance.
  • Developed, proposed and negotiated payment arrangements on defaulted student loans.
  • Calculated payment arrangements and negotiated settlements for supervisor approval.
  • Document all collection activity, payment arrangements and correspondence.
  • Initiated and successfully negotiated payment arrangements with debtors.
  • Offered acceptable payment arrangements and programs for consumer.
  • Provide appropriate payment arrangements and resolve delinquencies.
  • Negotiate payment arrangements and settlements.
  • Worked out acceptable payment arrangements with customers through payment plans and rewriting loans when beneficial to the business and customer.
  • Update financial information with individuals, assist them in completing paperwork, and setting up payment arrangements.
  • Make outbound calls to pursue contact with borrowers of defaulted student loans and negotiate payment arrangements.
  • Ensured everything is complete to bring a resolution to each account and put into payment arrangements.
  • Negotiated payment arrangements and settlements by telephone and written correspondence to the client.
  • Assisted customers over the phone to determine the best payment arrangements.
  • Assist customers with account inquiries and payment arrangements.
  • Negotiate overpayment arrangements according to defined parameters.
  • negotiate to obtain satisfactory payment arrangements for our clients and the company, reach monthly goals.
  • Assisted customers with payment arrangements .

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8 Payment Arrangements Jobs

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6. Phone Calls
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high Demand
Here's how Phone Calls is used in Recovery Specialist jobs:
  • Initiated and received telephone calls and written correspondence from insurance claims adjusters, attorneys and Medicaid recipients.
  • Provided customer service and directed all incoming visitors and telephone calls.
  • Manage inbound and outbound telephone calls for the purpose of early fraud detection in a call center environment.
  • Used strong customer service skills to communicate to providers via: letters, phone calls or emails.
  • Maintain monthly budget goals Made payment arrangements of debts owed Make daily phone calls to clients
  • Maintained accounts by contacting debtors by mail and phone, including inbound phone calls.
  • Make outbound customer phone calls based on sales campaigns and assigned customer lists.
  • Make and receive a high number of phone calls, faxes.
  • Interfaced with outside clients via E-mail, letters and phone calls.
  • Review customer service phone calls to ensure accuracy and quality assurance.
  • Answered and made phone calls to Clients still with unmet needs.
  • Out bound and inbound phone calls with providers and policy holders.
  • Assist with In-Bound customer phone calls on charge off accounts.
  • Corresponded with upper management via E-mails, phone calls meetings.
  • Handled all inbound/outbound phone calls for customers.
  • Handled challenging phone calls to resolve delinquency.
  • Make outbound phone calls to upset callers.
  • Recovered outstanding insurance payments from Payers via telephone calls and Letters of Appeal on behalf of Healthcare Providers.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Bill Collector) * Responsible for making and receiving phone calls to direct clients.

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8 Phone Calls Jobs

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7. Loan Applications
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high Demand
Here's how Loan Applications is used in Recovery Specialist jobs:
  • Evaluated complex loan scenarios, loan applications, inspections, and financial reports to assess financial risks, including potential fraud.
  • Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Reviewed customer loan applications and credit bureaus to determine credit risk.
  • Upload and scan documents, mail loan applications, provide customer suppport.

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8. Delinquent Accounts
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high Demand
Here's how Delinquent Accounts is used in Recovery Specialist jobs:
  • Performed physical collections and repossession of delinquent accounts and/or assets.
  • Managed assign portfolios of delinquent accounts.
  • Contacted customers regarding delinquent accounts.
  • Gathered loan documents and agreements for severely delinquent accounts and forwarded them to the attorney to file suit against member.
  • Monitored subscriber's installment plans to ensure proper payments were made and initiate collection procedure for delinquent accounts.
  • Partnered with co-workers in assisting with foreclosure accounts as well as setting up repayment plans for delinquent accounts.
  • Assist customers with fitting solutions on delinquent accounts by offering options to establish repayment of loans.
  • Locate and notify customers with delinquent accounts by telephone then persuade them to pay past-due charges.
  • Achieved and accomplished loan modifications on delinquent accounts yielding a 40% margin increase.
  • Collect past due receivables from delinquent accounts (achieved 110-180% collection rate).
  • Place accounts with recovery agents or dealers to secure collateral on delinquent accounts.
  • Partner directly with consumers to review, assess and resolve delinquent accounts.
  • Locate and notify customers of delinquent accounts by mail and telephone.
  • Pursued lawful collection procedures on current and delinquent accounts as payable.
  • Collected delinquent accounts while adhering to state and federal laws.
  • Prepared all documentation for court dates on delinquent accounts.
  • Recovered delinquent accounts for student loans by updating all financial information and negotiating best possible arrangement.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Called student to set up payments on delinquent accounts Process payments through the billing systems Negotiated settlements when applicable
  • Maintained delinquent accounts Viewed credit bureau for skip-tracing purposes Handled inbound and outbound calls Negotiated satisfactory payment plans for accounts

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25 Delinquent Accounts Jobs

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9. Mental Health
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high Demand
Here's how Mental Health is used in Recovery Specialist jobs:
  • Executed in-office, field, and interactive high intensity psycho-social rehabilitative service training team members serving mental health population.
  • Provided emotional support, education and referrals to individuals experiencing addiction and mental health issues.
  • Cultivated positive relationships with other mental health professionals, programs and associations.
  • Provide linkages to the appropriate mental health provider/professional.
  • Coordinate and assist transitions into an apartment and the community, from a nursing home and/or mental health facility.
  • Collaborated with law enforcement, county mental health agency, physicians, and various non- and LPS-designated facilities.
  • Screen individuals to determine their need for mental health services and to facilitate the provision of those services.
  • Linked to Mental Health Services as well as other necessary services to overcome the challenges of homelessness.
  • Work with all Law Enforcement Agencies and get dispatched to Mental Health Crisis throughout Kern County.
  • Counseled and provided case management services to adults with severe and persistent mental health diagnoses.
  • Coordinate counseling efforts with mental health professionals, doctors, nurses, and social workers.
  • Work with mentally ill inmates and drug addicts and those requesting Mental Health needs.
  • Work with criminal offenders to connect them with mental health services in the community.
  • Coached and navigated clients substance use and/or mental health challenges to resources.
  • Coordinated support resources to help Wounded Warriors achieve mental health goals.
  • Answer phone calls from the county mental health crisis line.
  • Educate family members concerning addiction and mental health issues.
  • Document client visit in county mental health system
  • Engaged adult mental health consumers in psychosocial education groups, art, outings, and support groups.
  • Verify who has been recieving mental Mental Health with access to Anasazi records.

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83 Mental Health Jobs

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10. Credit Card
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high Demand
Here's how Credit Card is used in Recovery Specialist jobs:
  • Minimize credit card losses by thoroughly reviewing account and transaction details for recovery opportunities.
  • Exercised the highest level of professionalism in the recovery of financial assets of automobile and credit card debtors.
  • Collected on defaulted credit card accounts, offering win-win solutions to customers on bringing their accounts current.
  • Served as a liaison between New Era Tickets and credit card companies to resolve credit card disputes.
  • Assisted delinquent Citibank Credit Card customers by structuring special payment plans for them to clear their dues.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Impact the bottom line by retaining valued customers and minimizing credit card fraud.
  • Performed offsets, ordered media, and handle modifying credit card accounts.
  • Received payments over the phone by credit card or post dated checks.
  • Collected customer's payments via phone by debit/credit card and/or check.
  • Take check and credit card payments.
  • Coordinated credit card investigations with law enforcement officials and FDR Field Investigators.
  • Excepted credit card ,check by phone and solicited western union and certified mail as form of payment's.
  • Processed credit card payments using Cybersource Business Solutions, verified funds and submitted ACH drafts to banks.
  • Processed credit card payments using Cybersource Business Solutions, verified funds for ACH drafts on bank accounts.
  • Researched credit card chargeback disputes and building dispute cases to recover funds.
  • Take payments by credit card ,check, wire transfer.
  • Answered customers queries and concerns Prepared sales contracts and accepted payment through cash, check, and credit cards.
  • Credit card recovery by use of a dialer system, cold calling, and skiptracing tools.
  • Worked consumer and business credit cards, pre-legal and pre-bankruptcy accounts.

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1 Credit Card Jobs

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11. Crisis Intervention
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high Demand
Here's how Crisis Intervention is used in Recovery Specialist jobs:
  • Conducted daily intervention and formal groups, individual counseling, crisis intervention, behavioral programming and auxiliary support activities for patients.
  • Provided counseling, case management strategies and crisis intervention while maintaining a professional attitude and setting.
  • Assisted with crisis intervention while maintaining a calming and professional demeanor.
  • Provide crisis intervention and emergency services as needed.
  • Conduct individualized counseling sessions and crisis interventions.
  • Provided crisis intervention counseling and treatment decisions.
  • Provided crisis intervention counseling to residents.
  • Received Nonviolent Crisis Intervention training.
  • Utilize Applied Suicide Intervention Skills Training (ASIST) to provide suicide and crisis intervention support for staff and veterans.
  • Monitored medication needs, in charge of connecting consumer with psychiatrist visits, referrals to community resources and crisis intervention.
  • Service to mentally ill, crisis intervention, educate clients about ADL's, substance use, med compliance.
  • Assessed and implemented crisis intervention, problem solving skills, wellness and life skills acquisition program to families.
  • Case management of at-risk youth including goal setting, problem solving and crisis intervention techniques.
  • Assisted client with finance, entitlement, ADL, and crisis intervention.
  • Assisted in crisis intervention using a system called PRO ACT.
  • Assist client in obtaining appropriate services & crisis intervention.
  • Serve as first line crisis intervention.
  • Provided crisis intervention, de-escalation, medication support, targeted case management, individual psychotherapy, and family services.
  • Perform Crisis intervention counseling at a level not requiring licensure.
  • Guide clients in the development of skills or strategies for dealing with their problems Perform crisis interventions with clients.

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1 Crisis Intervention Jobs

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12. Data Entry
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high Demand
Here's how Data Entry is used in Recovery Specialist jobs:
  • Performed data entry and organize financial documents to appropriate accounts to ensure up-to-date and accurate information.
  • Handle credit collection duties including outbound calls, helping with the collection of past due accounts and data entry of accounts.
  • Speak to attorneys, claimants, and states regarding information on their files, data entry, organizing files.
  • Worked in Common Recon to build cases via data entry and assign them to the correct business line.
  • Supervised a team of eight student loan collectors, data entry, set personal and team goals
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Execute meticulous attention to detail when performing data entry, account reconciliation, and time management.
  • Handled data entry on AHS Computer Network; called provider offices for consent forms.
  • Perform clerical duties such as fax, email, data entry and excel.
  • Posted payments from insurance and patients; Conducted data entry on IBM network.
  • Completed data entry including: Invoices, inventory, customer's orders.
  • Implement policies and procedures to ensure accuracy of all data entry.
  • General office duties, data entry, and customer service.
  • Conduct data entry on Imagine Computer Network.
  • Completed data entry tasks with efficiency.
  • Specialized in student loan collections, managed multi-million dollar portfolio, data entry, received numerous awards for superior production and performance
  • Performed all administrative functions, data entry, corresponding letters, memos, spreadsheets and reports.
  • Call Center Customer Service Representative Medical Billing for Missouri, Oklahoma, and Kansas Medicaid Data Entry
  • Negotiate payment arrangements * Data entry * Research individuals for garnishment processing
  • Set up Settlements Skills Used Customer Service Data entry Computer Heavy Negotiation

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5 Data Entry Jobs

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13. Fdcpa
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high Demand
Here's how Fdcpa is used in Recovery Specialist jobs:
  • Sustained quality control by adhering to FDCPA guidelines
  • Used negotiation skills to achieve repayment of debts, on 30-120 pass due, adhering to FDCPA rules and regulations.
  • Comply with Fair Debt Collection Practices Act (FDCPA) and other federal & state laws.
  • Produced 250+ calls per day to generate revenue based on client, company and FDCPA expectations.
  • Make collection calls on all past due accounts in a call center environment following FDCPA regulations.
  • Followed all (FDCPA) laws during any and all recoveries from consumers in default.
  • Handle all calls related to collateral recovery issues with adherence to all FDCPA laws.
  • Advanced knowledge of Bankruptcy 7 & 11 and Stay within FDCPA guidelines and requirements.
  • Maintained a complete understanding of FDCPA laws and guidelines.
  • Adhered to rules and regulation of the FDCPA.
  • Follow FDCPA Regulations and collection practices and procedures.
  • Applied Aggressive Collecting Skills While obeying the FDCPA
  • Followed FDCPA and Department of Education guidelines.
  • Received training in FDCPA laws and regulations.
  • Maintain strict adherence to the FDCPA.
  • Comply with all FDCPA regulations.
  • Adhere to all FDCPA and state laws.
  • Enforced Federal & State laws mandated by the Federal Trade Commission and FDCPA.
  • Collected Funds Of 30 Day Past Due Accounts * Daily Goals * Adhering To Laws & Regulations FDCPA
  • Trained and proficient in "skip-tracing" and FDCPA regulations.

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7 Fdcpa Jobs

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14. Substance Abuse
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high Demand
Here's how Substance Abuse is used in Recovery Specialist jobs:
  • Provided educational groups in the community to assist community members in understanding mental health and substance abuse.
  • Oversee client activities to ensure conformance with program policies and procedures in a 28-day post-detox substance abuse treatment program.
  • Evaluated students to determine potential need for referral to outside mental health, substance abuse and homelessness agencies.
  • Provide individual and group recovery-oriented mental health services to adults with mental illness and/ or substance abuse.
  • Explained FACES, a substance abuse program offerings and requirements to new clients and answered related questions.
  • Completed substance abuse assessments and assisted clients in setting treatment goals in an inpatient setting.
  • Direct care of 1 to 12 adolescents in a mental health and substance abuse facility.
  • Selected and recommended new instructional materials and programs for use in the substance abuse programs.
  • Work closely with the community, social services, and other substance abuse agencies.
  • Monitored participant's participation in substance abuse treatment as well a mental health provider.
  • Conducted substance abuse groups to assist clients in understanding personal triggers and relapse cues.
  • Provided case management services to individuals with substance abuse issues.
  • Experience working with substance abuse and mental illness population.
  • Assisted and support patients with substance abuse treatment.
  • Support clients in their recovery from substance abuse.
  • Provided extensive substance abuse education and groups Assist tenants with accessing community resources to promote quality of life improvement.
  • Conducted recovery groups with adults dually diagnosed with substance abuse/dependence, and clinical mental health disorder diagnosis
  • Supervised 5 bed residential home for people with psychiatric and substance abuse issues that are transitioning back to the community.
  • Conduct individual and group sessions for cliens suffering from mental illness as well as emotional and substance abuse issues.
  • Coordinated weekly group counseling sessions on topics such as substance abuse issues, HIV prevention and opioid overdosing.

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20 Substance Abuse Jobs

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15. Treatment Plans
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average Demand
Here's how Treatment Plans is used in Recovery Specialist jobs:
  • Developed and monitored treatment plans for young adults with developmental and mental health disabilities.
  • Develop and maintain individualized treatment plans including measurable objectives and interventions.
  • Conducted psycho-social evaluations and developed individual treatment plans.
  • Review and implement resident individual treatment plans.
  • Developed treatment plans with court-committed residents.
  • Keep Client records, Writing treatment plans, Keeping Client Confidentiality, Counseling Clients, Keeping weekly notes, Data entry.
  • Updated client files in computer data base on a daily basis, including treatment plans and progress reports.
  • Maintain paperwork including treatment plans and progress notes, and collaborate daily with the PACT team.
  • Completed recovery and patient driven treatment plans, with the focus on long term goals.
  • Developed treatment plans for all clients, identifying client goals, and goals of treatment.
  • Develop client treatment plans based on research, clinical experience and client histories.
  • Completed behavioral health treatment plans as well as gives diagnostic impression diagnosis.
  • Developed Master Treatment Plans and completed all paperwork and reports every month.
  • Partner with other mental health practitioners to develop treatment plans for clients.
  • Develop treatment plans to help consumer reach their goals in treatment.
  • Created individualized treatment plans and led groups.
  • Developed treatment plans to establish treatment goals.
  • Create recovery-oriented treatment plans in partnership with clients -Measure progress using standardized assessments -Pursue Certified Psychiatric Rehabilitation Practitioner (CPRP) credential
  • Facilitated group Educated group about addiction and recovery process; created treatment plans Referred clients to resources
  • Complete intakes when needed Crisis management Develop detailed treatment plans.

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1 Treatment Plans Jobs

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16. Bankruptcy
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average Demand
Here's how Bankruptcy is used in Recovery Specialist jobs:
  • Updated attorney information if customer filed bankruptcy or workman comp.
  • Monitor discharged Chapter.7 Bankruptcy for monthly payments.
  • Process owner of the National Bankruptcy Notifications.
  • Maintained a working knowledge of the laws pertaining to collections, repossessions, liquidation, and bankruptcy of all products serviced.
  • Send out deficiency letters after auction sale of recovered vehicle and update accounts for bankruptcy filings as a backup.
  • Collaborated with our legal, bankruptcy and disputes department when processing accounts that feel within the statutes of limitations.
  • Followed up on bankruptcy notice of filings and completed proof of claims packets to be sent to the attorneys.
  • Adhered to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
  • Performed Billing and Refunds for force placed insurance; Bankruptcy filings, levies and garnishments documentation.
  • Monitor and follow-up on plan confirmation, dismissal of Bankruptcy, and discharge of debt.
  • Attained through knowledge of collection, repossession and Bankruptcy law at Charter One Auto Finance.
  • Perform collection on Re-writes and refinancing after lease has reached maturity and bankruptcy support.
  • Managed all recoveries (deficiency, bankruptcy, fraud, litigation).
  • Worked directly with clients and attorneys toward the recovery of bankruptcy-classified debts.
  • Manage skip tracing, workouts, bankruptcy, legal accounts and garnishments.
  • Prepared foreclosure, repossession, and bankruptcy forms for non resolution accounts.
  • Assisted Bankruptcy and Estates with outsourcing of all Canadian bankruptcy accounts.
  • Resolved debts by repossession, legal action or by bankruptcy.
  • Assist in reporting and tracking of all Bankruptcy processes.
  • Recommended accounts for legal action Handled posting instructions Reviewed accounts in Bankruptcy Skip traced.

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9 Bankruptcy Jobs

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18. Medicaid
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average Demand
Here's how Medicaid is used in Recovery Specialist jobs:
  • Supervised all Medicare and Medicaid processing and represented department in meetings in Manager's absence.
  • Direct contact with Commercial/Medicare/Medicaid Payers (several states) for payment confirmation.
  • Educate Insurance companies on processing Medicaid Reclamation Claims within Federal guidelines.
  • Reviewed patient financial records to determine Medicaid eligibility
  • Work on numerous special projects to streamline policies and procedures set forth by the Centers for Medicare and Medicaid Services.
  • Review of high dollar claims for use of Medicare and Medicaid allowed days for inpatient claims and processing accordingly.
  • Monitored reimbursement status of Blue Cross, Medicare, Manage care, United Health, Medicaid, and HMO.
  • Provided customer service and account analysis for patients using Managed Care, Medicare, and Medicaid insurance.
  • Submitted correspondence for Medicaid hard copy billing such as Alien billing, Medicaid billing, Benefit overrides.
  • Make contact with CMS, state Medicaid, and patient facilities to gather member information.
  • Review claims paid by Medicaid with relatedness to an accident resulting in a settlement.
  • Provide MSP litigation and negotiation support to Centers for Medicare and Medicaid Services.
  • Recovered $25,000,000.00 in backlogged denials from all payers, Medicare, Medicaid.
  • Contract under Medicaid to retrieve missing funds & billing with many providers nationwide.
  • Reclaim monies for claims paid by various Medicaid agencies.
  • Bill insurance companies for claims paid by Medicaid.
  • Negotiated over 100 settlements of Medicaid medical liens.
  • Crossed trained to Medicaid and Commercial payers.
  • Recover monies Medicaid has paid.
  • Completed and maintained thorough documentation in an efficient manner according to Medicaid requirements.

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13 Medicaid Jobs

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19. Sales Floor
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average Demand
Here's how Sales Floor is used in Recovery Specialist jobs:
  • Served on team that accelerated the movement of received merchandise to the sales floor, resulting in an increase in sales.
  • Trained all associates in Fitting Room, Register, and Sales Floor responsibilities as well as showed them by example.
  • Provided phenomenal customer service as well as working hand in hand with management to keep coverage on the sales floor.
  • Coordinate and lead the go-back process from busy 20 stall fitting room, cash wrap and sales floor areas.
  • Helped the stock team in times of need to censor clothing and get it ready for the sales floor.
  • Work as head sorter in the fitting room responsible for sorting and running merchandise back onto the sales floor.
  • Supervised a small team to ensure all merchandise is replenished properly back to the sales floor.
  • Manage sales floor by communicating and working as a team with sales associates and management.
  • Sorted merchandise from all fitting rooms within the store to replenish the sales floor.
  • Assist in housekeeping duties on sales floor and within fitting room areas.
  • Replenished merchandise to the sales floor as needed to maximize sales.
  • Maintained merchandising standards, sales floor and promotional displays.
  • Arrange sales floor in a neat and professional manner.
  • Monitored sales floor for inventory control purposes.
  • Replenished merchandise on the sales floor daily.
  • Cleaned and organized the sales floor.
  • Rearranged sales floor as needed.
  • Cleaned fallen clothing from sales floor and dressing rooms -Folded sweaters and jeans
  • Cleaned out dressing rooms -Returned garments to sales floor in different departments -Folded jeans and sweaters -Worked as part of Inventory Team
  • Run cash register * Ticket/re-ticket/mark down merchandise * Assist customers on sales floor/customer service * Stock and recover store merchandise

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20. Medical Records
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average Demand
Here's how Medical Records is used in Recovery Specialist jobs:
  • Coordinated release of medical records and other essential information to facilitate claim processing.
  • Review ROI for attorneys before submitting encrypted medical records and billing ledgers
  • Review medical records to determine liability.
  • Demonstrate proficiency with electronic medical records management (EMR), and with maintaining the restrictions contained with HIPPA regulations.
  • Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.
  • Audited medical records regarding DD2569 Forms, data entry and statistical information for the program.
  • Review medical records to assure the cause for the treatment and date of the incident.
  • Process all incoming mail (medical records, requests for reconsideration, etc.)
  • Call insurance companies for denial reasons; appeal denials with letters and medical records.
  • Obtained patients medical records and other documents to facilitate payment from payers.
  • Request, review, and submit claimant medical records to Social Security.
  • Appealed ub-04 claims and reviewed medical records for billing medical claims.
  • Secure complete donors medical records and perform records reviews.
  • Recorded and filed patient data and medical records.
  • Resolve denials and request Medical Records for review.
  • Prepared medical records for mailing for appeals.
  • Input client information into medical records program.
  • Worked with Medical Records department to ensure that any follow up to complete the chart was completed in a timely manner.
  • Edit insurance claims to ensure maximum reimbursement, manage medical records and eob request when required.
  • Keep accurate, detailed financial and medical records and organize client files.

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21. Communication
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Here's how Communication is used in Recovery Specialist jobs:
  • Maintain excellent communication with supplier point of contact to maintain a positive supplier relationship.
  • Coordinated 3-5 individuals in a diverse work force environment with effective communication.
  • Develop and maintain professional interpersonal communications with internal and external customers.
  • Provide required communication and documentation to meet agency standards and guidelines.
  • Maintained communications with recovery agents as to unit locations.
  • Prepared reports and communication for senior management and clients.
  • Demonstrated proficiency in the areas of communication and negation to ensure prompt repayment of amounts due to CMS.
  • Trained in use of force and familiarization with US weapons, communication systems and electronic warfare operations.
  • Out bound calling and communication with hospitals and medical providers to discuss discrepancies in insurance payments.
  • Maintain organized logs of customer communications with the use of inbound and outbound collection strategies.
  • Correspond with carriers, claimants, and/or legal representatives through written and telephone communication.
  • Initiate appropriate verbal and written communication for the ultimate recovery within 90 days.
  • Worked directly with firm attorneys and clients in large asset recovery and communication.
  • Follow up on the communication with the providers.
  • Developed effective relationships with all call center departments through clear communication.
  • Handle occasional provider communication regarding overpayment disputes.
  • Maintain close communication with IT and the different departments so as to better the correct payment of claims.
  • Key player in insuring Volvo receiving top billing over all brands for backorder recovery and dealer communication.
  • Maintain relationship through consistent communication and enforce the terms of the warranty agreement.
  • Inform the Provider of all overpayments * Maintain a log of all communications with the provider.

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17 Communication Jobs

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22. Days Past
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Here's how Days Past is used in Recovery Specialist jobs:
  • Collected mortgage accounts over 120 days past due working with the customer to meet a satisfactory outcome.
  • Collect on accounts from 10-180 days past due to include charged off accounts/recovery and bankruptcy accounts.
  • Communicated with customers regarding payment of invoices over 60 days past due.
  • Provide customer service to 90-120 days past due accounts.
  • Take necessary charge off on loans 90-180 days past due and monitor loans to be moved out of nonaccrual status.

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6 Days Past Jobs

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23. Audit
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Here's how Audit is used in Recovery Specialist jobs:
  • Established effectiveness of internal controls to mitigate audit issues and irregularities, and safeguard company asset based on research outcomes.
  • Mitigated audit issues and prepared reports on findings, presenting irregularities or exceptions to senior management.
  • Process voluntary refunds upon review of validation and initiate refunds after post audit findings.
  • Maintained monthly reporting on related originated and acquired portfolios for auditors.
  • Audit claims to meet departments' daily/monthly/yearly productivity and recovery goals.
  • Audit customer/vendor data reporting and fees to ensure they are compliant within the contract terms and assist vendors to reconcile discrepancies.
  • Recovered tens of thousands of dollars through efforts resulting in being awarded auditor of the month award.
  • Pursued additional auditor training during tenure resulting in a promotion of the role of auditor.
  • Audit customer billing records; create/deliver training modules for new employees and maintain payroll data.
  • Unloaded outbound trailers, Auditor of wrong weight, large and oversize packages.
  • Audit paid claims for accuracy against established coding and contract edits.
  • Audited 500 patients accounts each month to ensure accurate billing.
  • Audited health insurance claims to assure appropriate payment.
  • Conducted chart reviews and internal auditing processes.
  • Audit health insurance claims for appropriate payment.
  • Prepared files for Annual / Semi-annual audits.
  • Research audit reports targeting areas likely to generate overpayments, ensuring maximum recoveries.
  • Researched and prepared on-going audit analysis for internal accounting & external auditors.
  • Identify, validate and track overpayment to providers by reviewing claims audits results and provider claims reports.
  • Audit claim payments periodically to detect possible errors in the configuration of the claims payment system.

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3 Audit Jobs

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24. State Regulations
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Here's how State Regulations is used in Recovery Specialist jobs:
  • Determined appropriate documentation required to dispose of vehicles and complied with state regulations.
  • Followed State regulations while recovering repossessed vehicles.
  • Assist in ensuring that the program operated in accordance with the 6400 state regulations and budgetary guidelines.
  • Direct monitoring of 10 operatives, ensuring that compliance of federal and state regulations was met.
  • Maintained all state regulations for unannounced Dept Of Agriculture & Consumer Services inspections.
  • Negotiate settlements with attorneys and third parties daily according to state regulations.

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25. Financial Statements
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Here's how Financial Statements is used in Recovery Specialist jobs:
  • Analyzed federal loans, financial statements and pertinent information to determine creditworthiness of student loans.
  • Determined customer capacity to pay by obtaining detailed financial statements from.
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
  • Talked to borrowers on the phone and took financial statements in order to offer repayment plan options.
  • Research industry data, retrieve credit reports, financial statements and make recommendations as appropriate.
  • Take financial statements and set them up on new payment plans.
  • Prepared accurate financial statements at end of the quarter.
  • Reviewed more than 10 financial statements each week.

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26. Recovery Process
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Here's how Recovery Process is used in Recovery Specialist jobs:
  • Identify mistaken Medicare primary payments, initiate the recovery process and issue conditional payment summaries.
  • Ensured business continuity and financial stability by enhancing disaster recovery process.
  • Executed daily operations of cash recovery process.
  • Developed and managed ancillary billing/recovery process.
  • Advanced reporting skills pertaining to charge off and recovery process for consumer loans, credit cards, and negative share drafts.
  • Provided customer service by responding to correspondence and phone calls regarding the recovery process or the status of a case.
  • Collaborated with management and MRM Workmen's Compensation Case Managers to create, document, and implement Provider Recovery process.
  • Manage past due steps in the recovery process, work with an attorney to ensure timely completion.
  • Provided support and supervision in the Peer Recovery Center to encourage growth in the recovery process.
  • Track recovery process, report findings and address concerns to external vendors as well as management.
  • Research and present outside resources to co-workers and clients to best assist in the recovery process.
  • Coordinate various stages throughout the recovery process with emphasis on personalized contact with students.
  • Provide customer service on denied claims and the recovery process to assigned accounts.
  • Adhere to strict rules and regulations specifically related to the judgment recovery process.
  • Demonstrate extensive knowledge of recovery process, funding process, and banking inquiries.
  • Assisted Clients with Eating Disorders in the recovery process.
  • Involved with day-to-day Fraud & Operating Recovery process.
  • Assisted manager throughout the vehicle recovery process.
  • teach recovery skills to and aid in the recovery process of patients diagnosed with mental illness.
  • Trained staff on recovery process and all mandatory corporate trainings.

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27. New Accounts
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Here's how New Accounts is used in Recovery Specialist jobs:
  • Assisted with the development and testing of process improvement for new systems, new skip tracing methods, and new accounts.
  • Learned and exercised sales techniques to secure and activate new accounts.
  • Worked incoming new accounts for various clients.
  • Fielded incoming/outgoing calls Managed new accounts recovery case files Established payment plans for accounts Processed physical payments for customers at the counter

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28. Federal Regulations
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Here's how Federal Regulations is used in Recovery Specialist jobs:
  • Assessed client situations; identifies and interprets federal regulations and uses knowledge and experience to determine method of project implementation.
  • Participated in continuous quality improvement initiatives and projects while fostering compliance with state and federal regulations.
  • Leveraged extensive knowledge of federal regulations to research and resolve recovery complaints.
  • Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
  • Maintained a safe and secure environment to all clients while abiding by the Federal Regulations and program procedures.
  • Required to maintain extensive knowledge of current motor vehicle state and federal regulations and rules for all states.
  • Maintain up to date knowledge of Federal regulations and policies as they apply to student financial aid.
  • Appropriate use of CPT and ICD-9 codes with knowledge of federal regulations regarding covered and non-covered charges.
  • Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
  • Ensured compliance to all state and federal regulations.
  • Maintained carrier compliance with DOT Federal regulations.
  • Processed and collected all information according to Federal Regulations Negotiated all accounts in order to collect the maximum balance.
  • Ensured compliance to state and federal regulations for all medical collection process.

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2 Federal Regulations Jobs

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29. Credit Reports
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Here's how Credit Reports is used in Recovery Specialist jobs:
  • Helped train co-workers to create and pull credit reports using Business objects, and using Pacer to obtain Bankruptcy information.
  • Review and verify income, credit reports and employment history to assist borrowers with loan programs.
  • Contacted and interpreted credit reports using the three major credit bureaus for possible fraudulent information.
  • Reviewed credit reports, financial profiles, negotiated settlement offers and process payments by phone.
  • Developed and recorded up to date contact information and credit reports for clients.
  • Read and comprehend credit reports, bankruptcy documentation, and debtor correspondence.
  • Maintained full knowledge of credit reports and comprehension of collection reports.
  • Updated customer's credit reports and confirmed satisfactions of judgments.
  • Experience with updating credit reports, and researching fraudulent accounts.
  • Pulled credit reports and contacted other creditors to conduct skip-tracing.
  • Review credit reports, payments and & mailed statements.
  • Pull credit reports and negotiate payment terms with consumers.
  • Review and analyze credit reports and imaged documents.
  • Assisted clients with their Credit Reports and scores.
  • Analyzed consumer credit reports in skip tracing attempts.
  • Reviewed credit reports and did skip tracing searches.
  • Experienced in reviewing credit reports and skip tracing in order to negotiate payment arrangements so that delinquent accounts could be resolved.
  • Ordered BPOs through outside vendors and pulled client FICO credit reports.
  • Pulled and reviewed consumer credit reports to validate monthly debts and document current fico score for Loss Mitigation.
  • Reviewed and analyzed "prime" customers credit reports with multiple properties.

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30. Account Information
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low Demand
Here's how Account Information is used in Recovery Specialist jobs:
  • Updated and documented account information and records, selected appropriate correspondence and locating customers through acceptable skip tracing techniques.
  • Trusted with very confidential consumer information and payment information such as bank account information and credit card information.
  • Documented, updated and maintained accurate and complete account information into the computerized system.
  • Facilitate account information and demonstrate multitasking skills in maintaining information and account data.
  • Assisted clients with sensitive account information regarding overdrawn and closed accounts.
  • Maintained security and privacy of customer account information.
  • Updated and documented account information and records.
  • Maintained accurate, up-to-date customer account information.
  • Managed and updated confidential account information.
  • Verify account information and take credit card payments over the phone in the event that a customer is prepared to pay.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Earned an award for maintaining, organizing and keeping accurate account information in 2003 and 2004.
  • Enter appropriate status codes on the system, update current account information and generate letters.
  • Entered debit card and checking account information for payment processing.
  • Updated patient account information when needed.
  • Update any and all account information.
  • Worked with contacts at physician's practices to enhance account information accuracy.
  • Utilize various databases to obtain account information Overcome consumer objections; refer complaints immediately to the appropriate supervisor Negotiate payment terms/arrangements
  • Utilize Quandis, Fiserv and latitude systems for customer account information.
  • Processed accounts receivables ?Managed and reconciled accounts ?Updated client profiles and account information ?Promptly researched and resolved customer inquiries

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3 Account Information Jobs

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31. Company Policies
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low Demand
Here's how Company Policies is used in Recovery Specialist jobs:
  • Minimized risk through proper operation of equipment and reduced liability by obeying all pertinent laws and company policies.
  • Managed recovery teams to perform medical procedures under time-sensitive deadlines, while successfully maintaining company policies and procedures.
  • Utilized problem-solving skills, excellent customer service, adhering to company policies and customer confidentiality.
  • Make decisions within delegated authority as outlined in company policies and procedures.
  • Comply with company policies as well as federal and state laws (FTC Guidelines).
  • Team mentor to new team members, teaching company policies and the business rhythms.
  • Maintained all Loss Prevention theft cases and confirmed their compliance with company policies.
  • Trained all new employees in recovery operations, company policies and safety policies.
  • Overlooked over 5 employees and maintain them inform of company policies and procedures.
  • Demonstrate good working knowledge of all processes, procedures and company policies.
  • Trained staff on company policies, procedures, and customer service.
  • Trained new employees on computer system, and company policies.
  • Comply with company policies, state and federal requirements.
  • Adhere to all company policies and procedures.
  • Keep team current on company policies.
  • Maintain and uphold all company policies and procedures Maintain working knowledge of all company products and services pertaining to business segment.
  • Answer multiline phones and direct calls in accordance with company policies and procedure.
  • Perform various account representative administrative duties.Complies with company policies and procedures as required.Reviews accounts to determine actions to be taken.

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2 Company Policies Jobs

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32. Special Projects
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low Demand
Here's how Special Projects is used in Recovery Specialist jobs:
  • Assist with compiling statistical reports and other special projects
  • Perform special projects as assigned, in order to resolve recovery issues, settlements with payers and optimize revenue recovery.
  • Work on special projects, spreadsheets, Managed Care claims processing, adjust, and adjudicate claims and information.
  • Perform a variety of routine daily tasks including reviewing reports, preparing correspondence; and participating in special projects.
  • Handled the special projects and unresolved complaints issues for the patients and the insurance carriers for each hospital.
  • Assist claims manager with special projects as requested and assist in helping to identify internal process improvements.
  • Engage in special projects, reconciliations, research and analysis relating to quality claim processing improvements.
  • Perform other special projects as assigned by the MSPRC Manager or MSPRC Team Leader.
  • Perform other related duties, special projects or assignments as required.
  • Assist the assistant director and director with time sensitive and special projects
  • Assisted with special projects as well as new hire training.
  • Work on special projects cases to resolve appeals from attorneys.
  • Perform other duties and complete special projects as needed.
  • Completed all special projects as directed by department manager.
  • Participated in special projects when as needed.
  • Conduct special projects as assigned.
  • Completed special projects as assigned.
  • Work special projects as needed.
  • Handled special projects as assigned.
  • Performed special projects related to claims processing improvement.

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2 Special Projects Jobs

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33. Collection Efforts
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low Demand
Here's how Collection Efforts is used in Recovery Specialist jobs:
  • Recorded and update account activity including borrowers' financial status, demographics, and collection efforts associated with resolving their accounts.
  • Research and analyze accounts prior to initiating resident contact, examine historical data and evaluate past collection efforts.
  • Supported vendor partners/legal counsel with secondary collection efforts with data and supporting documentation.
  • Maintained accurate and organized documentation of collection efforts and monitor loan delinquency reports.
  • Perform verbal and written collection efforts as necessary on overdrawn deposits account.
  • Document information about financial status of debtors and status of collection efforts.
  • Recorded information about financial status of customers and status of collection efforts.
  • Handle collection efforts for Chase while maintaining excellent customer service and confidentiality.
  • Recorded all transactions with borrowers including financial reports and collection efforts.
  • Prepared periodic reports on receivables and recovery status of collection efforts.
  • Make recommendation to continue collection efforts, refer accounts to collection agencies, repossession or proceed with legal action.
  • Document and maintain all incoming and outgoing collection efforts in accordance with the established standards.
  • Locate and monitor overdue accounts, record information about customers status of collection efforts.
  • Lead role developing policies / procedures providing more efficient collection efforts.
  • Investigated and located missing debtors in order to resume collection efforts.
  • Initiated collection efforts via telephone calls and by generating late notices.
  • Notate all account activity to record collection efforts.
  • Maximized collection efforts for 7 consecutive months.
  • Conducted collection efforts on non-dischargeable bankruptcy credit card debt.
  • Notified customers to secure payments * Kept records of financial status of customers and status of collection efforts.

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27 Collection Efforts Jobs

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34. Hipaa
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low Demand
Here's how Hipaa is used in Recovery Specialist jobs:
  • Performed within company regulations regarding HIPAA, fraud, confidentiality and private health information.
  • Maintained strictest confidentiality; adhered to all HIPAA guidelines/regulations.
  • Remained HIPAA compliant throughout recovery process
  • Practiced HIPAA and confidentiality compliance.
  • Obtained accurate patient information from Doctor's offices, ensured office practices were in compliance with HIPAA regulations.
  • Recovered debt under HIPAA, FCRA, FDCPA and all other applicable laws and regulations
  • Maintained confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
  • Back up customer service representative with compliance to HIPAA & California privacy laws.
  • Perform within Company Regulations regarding HIPAA, Fraud, Confidentiality and PHI.
  • Worked with internal security to maintain medical files and support HIPAA requirements.
  • Noted for adherence to policies and procedures including strict HIPAA compliance.
  • Ensured compliance with HIPAA Privacy Regulations by thoroughly training employees.
  • Received regulatory training in HIPAA compliance.
  • Maintained documentation according to HIPAA guidelines; completing all documentation accurately and in a timely manner.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Protected enrolled patients private healthcare insurance information while enforcing HIPAA regulations.
  • Process payments, set up payment plans, and process insurance claims Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Provide Telepsych services utilizing various HIPAA Compliant and approved methods in the delivery of services.
  • Perform recoupments on claims at the provider requests while adhering to HIPAA and PHI requirements.
  • Trained new employee in FDCPA, HIPAA, Customer Service & Telephone Techniques/ Collection Negotiations.

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35. Daily Living
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low Demand
Here's how Daily Living is used in Recovery Specialist jobs:
  • Assisted chronically mentally ill adults with symptom management and activities of daily living.
  • Provided individual training to improve activities of daily living.
  • Assisted with activities of daily living, such as chores, meeting attendance, homework group, babysitting, and lunch.
  • Provided assistance and education in activities of daily living, case management, crisis management as well as relapse prevention.
  • Assist the elderly who have severe mental disabilities, with helping achieve independence, and their activities of daily living.
  • Set up appointments and took the client to their appointments and also shopping and taught them daily living skills.
  • Assist residents in daily living chores such as laundry, cleaning rooms, personal hygiene, and shopping.
  • Direct care-giver to the clients; managed groups and organized outings; assisted with daily living skills.
  • Provide scoring for Daily Living Activities regarding Adult Mental Health within the last 30 days.
  • Assist clients with activities of daily living while meeting their desires to stay independent.
  • Document resident activities of daily living, interventions, and significant behavior changes.
  • Plan and prepare groups, assist patients with activities of daily living skills.
  • Assisted with transitioning back into the community via teaching daily living skills.
  • Provided as needed assistance in education & activities of daily living skills.
  • Provide support for daily living skills, and encourage community-based activities.
  • Assist patient's with daily living skill needs
  • Encouraged patients through activities of daily living.
  • Document client activities of daily living,response to interventions and significant behavior changes as appropriate.
  • Monitor medications Assisted daily living with residents Complete DAP notes weekly
  • Support the clients while they are in treatment Help them develop proper daily living needs Guide them through recovery

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1 Daily Living Jobs

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36. Overdue Accounts
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low Demand
Here's how Overdue Accounts is used in Recovery Specialist jobs:
  • Utilized an integrated state-of-the-art call management system to inform clients of overdue accounts.
  • Located customers to collect installments on overdue accounts; helped in filing judgments to have wages garnished or liens placed on properties
  • Inform customers of their overdue accounts and solicit payment while adhering to FDCPA laws and internal policies and procedures.
  • Located and monitored overdue accounts, using computer software, variety of automated systems and tools.
  • Process payments on heavily overdue accounts, as well as highly detailed record maintenance.
  • Executed operational due diligence on all overdue accounts in excess of 90 days.
  • Acted as liaison between creditors and customers and manages overdue accounts.
  • Analyzed outstanding A/R; collections on past due and overdue accounts.
  • Inform clients of overdue accounts and amount currently owed.
  • Processed Warrant in Debt and Garnishments for overdue accounts.
  • Collect as many overdue accounts as possible.
  • Send out notices to overdue accounts.
  • Attended court for all overdue accounts.
  • Located and monitored overdue accounts using computers.
  • Computed accurate outstanding balances for overdue accounts.Worked under strict deadlines and responded to both client and debtor account inquiries.
  • Informed clients of overdue accounts and amount currently owed Attempted to collect payment
  • Call customers using telephone .Utilize computer systems to handle skip tracing .Inform clients of overdue accounts and amount currently owed.

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3 Overdue Accounts Jobs

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37. Collection Agencies
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low Demand
Here's how Collection Agencies is used in Recovery Specialist jobs:
  • Work closely with internal underwriting department, collection agencies, general agents/producing agents and attorneys to bring accounts current.
  • Negotiate payment recovery or comparative negligence through attorneys, insurance companies, or collection agencies.
  • Provided customers with contact information for collection agencies collecting payments on their accounts.
  • Submitted recommendations for account placement with third party collection agencies and attorneys.
  • Investigated and resolved missing payments received by Collection agencies or customers.
  • Worked with Small Claims Court, Real Estate Attachments, Internal Repayment Agreements, Collection Agencies, and District Courts.
  • Processed collection agencies invoices within 48 hours of receipt; confirmed that all commission on direct payments, were accurate.
  • Served as a liaison for external collection agencies, exercising strong negotiation and coordination skills.
  • Obtained payments by phone and provided information regarding credit reporting and third party collection agencies.
  • Corresponded daily with outside legal team and collection agencies to aid in recovery.
  • Assign and manage accounts that are referred to third party collection agencies.
  • Process and refer accounts to attorney's and third party collection agencies.
  • Followed procedures for the placement of students with outside collection agencies.
  • Transfer of outdated accounts to outside collection agencies per EDMC Guidelines.
  • Resolved account inquiries received from customers, attorneys and collection agencies.
  • Worked with Collection Agencies and Law offices to collect money owed.
  • Worked with collection agencies to collect on prior residents balances.
  • Transferred accounts to collection agencies.
  • Assist Financial Centers, Collection Agencies & Attorneys with information, documentation & investigations.
  • Identified uncollectable accounts to be transferred to third party collection agencies.

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6 Collection Agencies Jobs

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38. High Volume
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low Demand
Here's how High Volume is used in Recovery Specialist jobs:
  • Managed high volume financial customer collection services for delinquent credit accounts and vehicle repossessions.
  • Generate revenue by meeting monthly collection goals in a fast paced, high volume, inbound/outbound collection call center.
  • Managed high volume of incoming mail for human resources and pay roll (HRPRC departments).
  • Assist in the management of inbound phone calls in a high volume legal collections practice.
  • Experience in taking high volume of inbound/outbound calls daily (150 + calls daily).
  • Worked in a fast paced, high volume environment addressing customer calls on delinquent accounts.
  • Answer a high volume of incoming calls from homeowners seeking loss mitigation alternatives to foreclosure.
  • Supervised, trained, and developed collectors in fast paced high volume call center.
  • Responded to high volume call center while quick and effectively solving customers' problems.
  • Executed high volume of outbound sales calls to generate significant revenue on monthly basis.
  • Managed a high volume workload while maintaining the ability to prioritize and complete tasks.
  • Manage a high volume of portfolios with successful recoveries above industry standards.
  • Worked in a high volume call center taking inbound & outbound calls.
  • Received high volume of phone calls 30day past due home loans.
  • Handled high volumes of calls and face to face customer service.
  • Performed in a high volume and constantly changing environment.
  • Answered high volume inbound calls.
  • Make use of high volume reports to review historical payments information and determine accuracy of reimbursements.
  • Service Answered high volume calls in a fast past inbound call center.
  • Answered inbound calls in ahigh volume call center.

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1 High Volume Jobs

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39. Outstanding Balances
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low Demand
Here's how Outstanding Balances is used in Recovery Specialist jobs:
  • Called customers with delinquent student loans and recovered outstanding balances.
  • Managed and collected a select group of overdrawn Commercial Accounts with outstanding balances ranging from $25,000.00 to $200,000.00 dollars.
  • Verify insurance info if any; forward to client to re bill or recover outstanding balances by credit card or ACH.
  • Placed and received calls to consumers in an effort to negotiate payment in full or by payment plan on outstanding balances.
  • Advised borrowers of possible resources and solutions to resolve outstanding balances on deficiency balances, credit cards and outstanding checks.
  • Analyze outstanding balances to determine appropriate course of action from NSF's, charge backs, credit card decline logs.
  • Track and maintain all customer accounts throughout the collection to ensure prompt payment recovery of all outstanding balances.
  • Managed client accounts as well as conducted and supported the resolution of outstanding balances and delinquent accounts.
  • Maintained active accounts by calling patients to inform them of any outstanding balances at their local hospital.
  • Contacted and communicated with customers to address outstanding balances via outbound and incoming calls.
  • Follow up on insurance claims with outstanding balances and resolve payment and denial issues.
  • Send monthly statements for patients who have outstanding balances and auditing accounts when appropriate.
  • Reconciled customer disputes as they pertain to payment of outstanding balances that were due.
  • Provide a positive student experience, resolve lingering issues, collect outstanding balances.
  • Work with our collections department and attorneys to collect on outstanding balances.
  • Manage large accounts with outstanding balances specializing in Banking and auto finance.
  • Manage large accounts with outstanding balances on credit cards.
  • Called customers with delinquent accounts and recovered outstanding balances Worked with both issuers and debt buyer clients i.e.
  • Research to determine consumers financial status Determine if consumer is suit worthy Submitting lien request on eligible consumers Collections of outstanding balances
  • Collected on outstanding balances Customer Service Outbound and inbound calls to consumers Maintained a professional confidential relationship with clients

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8 Outstanding Balances Jobs

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40. Community Resources
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low Demand
Here's how Community Resources is used in Recovery Specialist jobs:
  • Provide for referral and linkage to recommended Chestnut and community resources especially involving support networks and discharge planning.
  • Provided case management services; including home visits and assisted consumers with accessing community resources.
  • Assist clients in linking to community resources and family re-unification.
  • Identified community resources and refer individuals to various support programs.
  • Provide direct client service through crisis line, counseling sessions, safety planning, accessing community resources and referrals when appropriate.
  • Assess, identify, address and connect family members, (offenders) to community resources, including child-oriented activities.
  • Refer patients, clients, or family members to community resources or to specialists as necessary.
  • Provided outreach to clients, such as assisting with employment search and utilizing community resources.
  • Advised clients of available community resources, made referrals, and devised realistic treatment plans.
  • Adhere to clients' specific needs by introducing them to a variety of community resources.
  • Accessed community resources such as entitlements, food banks, housing and medical care.
  • Assist clients in utilizing community resources that are beneficial to them and their families.
  • Assisted clients with any linkage to community resources for adults and their families.
  • Assisted victims of sexual and domestic violence with referrals to appropriate community resources.
  • Conducted routine outreach and check-ups with Wounded Warriors and community resources.
  • Linked and referred clients to local community resources.
  • Assisted clients with gaining access to community resources.
  • Assisted participants with the integration into the community through assessing community resources.
  • Educated clients on community resources, healthy diversionary techniques, compliance, and meds.
  • Support the client in their recovery * Connect the client with community resources * Maintain record of each client and their progress

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3 Community Resources Jobs

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41. Party Collections
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low Demand
Here's how Party Collections is used in Recovery Specialist jobs:
  • Exercised the highest level of professionalism and confidentiality while performing third party collections and customer service within a call center setting.
  • Initiated collections proceedings with third party collections agencies for any account not adhering to agreed upon terms.
  • Managed third party collections for various medical institutes and practices.
  • Work third party collections for several clients.
  • Collected on delinquent deceased accounts at third-party collections agency for major financial institutions
  • Recommended administrative wage garnishment.. First-party collections 2 years and 3rd party collections for 3 years.
  • Performed all duties of 3rd party collections agent.

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42. Hippa
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low Demand
Here's how Hippa is used in Recovery Specialist jobs:
  • Received and processed correspondence following HIPPA guidelines and MSPRC standard operating procedures.
  • Adhered to HIPPA requirements and maintained all confidentiality.
  • Followed all HIPPA regulations to ensure confidentiality.
  • Oversee, administer, and implement various aspects of the Medicare Compliance program including Fraud, Waste, Abuse and HIPPA.
  • Adhere to HIPPA and FDCPA by providing financial assistance to severely delinquent customers through settlement negotiations and monthly payment arrangements.
  • Manage the release of all patient information to approved sources according to HIPPA guidelines and retrieve medical charts as needed.
  • Demonstrate knowledge of the Fair Debt Collection Practices Act (FDCPA) guideline, HIPPA and FCRA
  • Maintain compliance with federal, state, and local regulations, as well as HIPPA regulations.
  • Complete understanding of legal rules and regulations pertaining to billing, collections, and HIPPA.
  • Reinforce and maintain departmental policies and procedures such as HIPPA, customer service polices.
  • Trained and knowledgeable in BCRC Medicare recovery process, HIPPA, PI and PHI.
  • Adhere to all HIPPA laws and state sanctioned privacy mandates.
  • Maintained record maintenance while in accordance with HIPPA laws.
  • Adhere to HIPPA and compliance regulations.
  • Verify health insurance information and submit claims as needed Full knowledge and comprehension of HIPPA Guidelines, Data Security and PHI.
  • Managed liens and notice of claims regarding the liability claims while maintaining sttrict HIPPA compliance at all times.
  • Sustained current knowledge of Medicare and Medicaid regulations, HIPPA compliances and commercial insurance rules and regulations.
  • Advanced knowledge of Medicare & Medicaid billing.Advanced knowledge of Social Security / Pensions.Resolved concerns and complaints.HIPPA Certified.
  • Skip tracing clients when unable to make contact Data entry HIPPA awareness

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43. Credit Bureaus
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low Demand
Here's how Credit Bureaus is used in Recovery Specialist jobs:
  • Reviewed and analyzed credit bureaus to establish eligibility for workout programs.
  • Performed skip tracing on delinquent accounts, ran credit bureaus and analyzed data to assist with the recovery of unpaid funds.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus or third parties.
  • Managed activity with 100 credit bureaus via E-Oscar to ensure ongoing compliance with accounts.
  • Compose legal letters for customers to present to their Mortgage Company and/or credit bureaus.
  • Used credit bureaus and other investigative tools to locate customers of charge-off accounts.
  • Contacted credit bureaus to have delinquent account deleted from Customer credit report.
  • Utilized credit bureaus to gain on delinquent accounts.
  • File the accounts to the credit bureaus.
  • Report past due accounts to credit bureaus.
  • Report satisfied debts to credit bureaus.
  • Processed updates to Credit Bureaus.
  • Reviewed and analyzed customer credit bureaus, property evaluations, contact credit, employment.

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44. Recovery Department
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low Demand
Here's how Recovery Department is used in Recovery Specialist jobs:
  • Developed recovery guidelines and established Recovery Department for Regional Office.
  • Trained and managed all temporary employees in recovery department.
  • Recruited to turn around a lackluster recovery department.
  • Reconciled various accounts monitored by the recovery department.
  • Exceeded preset monthly Recovery Department goal of $3 million, resulting in an increase of $600,000 over previous year.
  • Transitioned into the Refund and Recovery Department to assist in the recovery of over 2.5 million dollars by year end.
  • Traveled to Arizona to train the new recovery department employees on the systems, processes, and procedures.
  • Reason for leaving: Company merging with Wells Fargo and moving its recovery department to another state.
  • Worked in various customer service, fraud, legal, and recovery departments within the business.
  • Identify and recover all sources of potential TPL/WC revenue in the Recovery Department.
  • Team leader for the recovery department.
  • Regarded as the recovery department SME
  • Managed accounts for Recovery department, (Mortgages, HELOCs, Foreclosures, Short Sales, Bankruptcy, reinstating checking accounts)
  • Generate reports in Microsoft Excel for upper management on the daily status of accounts being processed though the Recovery Department.
  • Ranked within the top 5% of agents within USBank assigned to the Recovery department.
  • Collected over [ ] the first week in the Collections and Recovery Department.
  • Employed at Health Net of Arizona in Provider Recovery Department Researched overpayments to provider and provided documentation for recoupment
  • Established the "Recovery Department" January 2009 and single handedly generated at least $400,000.00

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45. Necessary Actions
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low Demand
Here's how Necessary Actions is used in Recovery Specialist jobs:
  • Advise student of necessary actions and strategies to avoid being sent to third party collection agencies.
  • Answer inbound calls on charge-off accounts on investor loans as well and determine necessary actions.
  • Persuaded and advised customers of necessary actions and strategies for debt repayment.
  • Located and notified customers of delinquent accounts by mail & telephone Advised customers of necessary actions and strategies for debt repayment.
  • Advise branch managers of necessary actions and strategies for debt repayment.

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4 Necessary Actions Jobs

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46. Collection Activities
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low Demand
Here's how Collection Activities is used in Recovery Specialist jobs:
  • Assisted and performed required due diligence collection activities with borrowers in order to establish satisfactory payment arrangements.
  • Managed portfolio of assigned recovery accounts and performed collection activities in accordance with ADP guidelines.
  • Negotiated repayment arrangements on loss balances & coordinated related collection activities.
  • Performed additional collection activities related to collections documents and reports.
  • Review collection queue to perform collection activities accordingly.
  • Maintain accurate records to support collection activities.
  • Initiated collection activities on delinquent accounts.
  • Well versed in FDCPA and CFPB rules and regulations to ensure legal collection activities are administered by way of third-party representation.
  • Acted as client and borrower support - able to conduct collection activities with the highest regard to professionalism and confidentiality.
  • Performed collection activities to recover losses from accounts pertaining to defaulted student loans.
  • Adhere to the State and Federal regulations pertaining to collection activities.
  • Reported collection activities monthly to Chief Financial Officer for the division.
  • Initiated all collection activities (telephonic calls, letters and emails)
  • Provided collection activities for inbound and outbound clients.
  • Adhere to the State and Federal regulations pertaining to collection activities Meet corporate standards for call quality assurance and structure

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174 Collection Activities Jobs

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47. Accurate Records
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low Demand
Here's how Accurate Records is used in Recovery Specialist jobs:
  • Maintained all correspondence and communication records in a functional filing system established to maintain accurate records of reference.
  • Maintained detailed and accurate records across multiple data entry platforms.
  • Maintained detailed and accurate records.
  • Perform care and maintenance on fleet equipment and maintain accurate records for the business.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Maintained complete, accurate records of clients and daily activities.
  • Maintained accurate records and provided random on site drug testing.
  • Maintained accurate records of past due customer account activity.
  • Keep accurate records and organized files of the clients.
  • Maintain accurate records and organizes client medical charts.
  • Keep accurate records and organize patient files.
  • Maintain accurate records of billable services provided and submit records in a timely manner as dictated by the program.

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48. EOB
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low Demand
Here's how EOB is used in Recovery Specialist jobs:
  • Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts including medical reviews and audits.
  • Keyed and processed about 500 multiple claims: professional, outpatient, inpatient and claims with Medicare EOB and COB.
  • Processed voluntary refunds and adjusted claims based on the refunds received and/or EOB information.
  • Analyzed EOB(s) for inconsistencies in paid and discounted amounts.
  • Review EOB, validate and ensure patient accounting system reflects dispute disposition.
  • Worked aged accounts, looked for payments, EOB denials and reasons.
  • Research remits and EOB's for complete accurate payments and or denials.
  • Review EOB's, financial awards, and process documentation for resolution.
  • Post transaction codes, document correspondence and process EOB Denials.
  • Review EOB to confirm patient's responsibility.
  • Look at Eobs and determine if it's been sent in for payment correctly.
  • Completed EOBs (explanation of benefits) in processing claims as secondary insurance.
  • Review assigned accounts and EOBs to determine if an appeal is required.
  • Reviewed claims and EOBs for correct reimbursement.

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49. Computer System
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low Demand
Here's how Computer System is used in Recovery Specialist jobs:
  • Conducted data entry of client information into office computer system maintaining accuracy and confidentiality of information obtained on a daily basis.
  • Developed, coordinated and managed solutions for in-depth, time-critical, production impairing issues involving High Availability computer systems.
  • Utilized multiple cutting-edge government computer systems in a paperless environment.
  • Maintained complete and accurate collections records on computer system.
  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
  • Trained and mentored new hires on computer systems, company policies and procedures, and best practices.
  • Validate data in preparation for entry to a designated mainframe or computer system.
  • Verified that information in the computer system was up-to-date and accurate.
  • Documented data on debtor situations and payments on a computer system.
  • Utilize computer systems to handle skip tracing.
  • Trained temps to use the computer systems.
  • Train new employees on the computer systems.
  • Matched cash with SAS computer system.
  • Counseled clients individually in crisis and on a daily basis Documented information, input data into computer system
  • Key Accomplishments Participated on pilot team testing new company computer system
  • Required ability to operate multi-line phone and multiple computer systems.
  • Import payments and client's cases into the computer system 3.
  • Worked on Core System Spread Sheet and Verinet computer systems.
  • Verified that information in the computer system was up-to-date and accurate .Renegotiated payment terms with clients.
  • Worked and processed, overpayments in state CRISE computer system.

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50. Monthly Reports
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low Demand
Here's how Monthly Reports is used in Recovery Specialist jobs:
  • Compile monthly reports based on research identifying opportunities for training, desktop revisions or process improvements.
  • Maintained and monitored all confidential information, plan and processed daily/monthly reports and provide administrative support.
  • Assisted in preparing monthly reports regarding collection and portfolio status upon supervisor's approval.
  • Generated monthly reports on delinquent charges; processed secondary billing to insurance carrier.
  • Prepared monthly reports explaining discrepancies of billed and delivered account activity.
  • Compile monthly reports for supervisor outlining monthly recoveries performed.
  • Collaborated with psychiatrists directly regarding diagnosis and monthly reports.
  • Prepared monthly reports for senior management.
  • Reconciled daily, weekly, and monthly reports and compiled data using Excel spreadsheets Met weekly and monthly collection goals.
  • Maintain contact with and monitor collection agency's progress, review monthly reports and ensure accuracy of account placements.
  • Keep client tracking tool updated on a regular basis of all disaster clients served and provide monthly reports.
  • Assisted in preparation of monthly reports for department manager, regional staff and corporate headquarters.
  • Project manager for monthly reports on vendor's contracts and payments made.
  • Generated monthly reports on delinquent charges and following up for payment.
  • Prepare monthly reports to DARS including Incident Reports regarding 1453.
  • Complete all daily, weekly, monthly reports to client.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Generate monthly reports and spreadsheets.
  • Compile monthly reports to determine where process improvements are needed.
  • Complete Treatment Plans, monthly reports, crisis plan ect.

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Recovery Specialist Jobs

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20 Most Common Skills For A Recovery Specialist

Customer Service

12.7%

Insurance Companies

9.7%

Debt Repayment

9.4%

Financial Situations

8.5%

Payment Arrangements

8.5%

Phone Calls

8.2%

Loan Applications

6.8%

Delinquent Accounts

5.0%

Mental Health

4.2%

Credit Card

4.2%

Crisis Intervention

3.2%

Data Entry

2.8%

Fdcpa

2.7%

Substance Abuse

2.5%

Treatment Plans

2.5%

Bankruptcy

2.0%

Legal Documents

1.9%

Medicaid

1.9%

Sales Floor

1.8%

Medical Records

1.7%
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Typical Skill-Sets Required For A Recovery Specialist

Rank Skill
1 Customer Service 9.9%
2 Insurance Companies 7.5%
3 Debt Repayment 7.4%
4 Financial Situations 6.6%
5 Payment Arrangements 6.6%
6 Phone Calls 6.4%
7 Loan Applications 5.3%
8 Delinquent Accounts 3.9%
9 Mental Health 3.3%
10 Credit Card 3.3%
11 Crisis Intervention 2.5%
12 Data Entry 2.2%
13 Fdcpa 2.1%
14 Substance Abuse 2.0%
15 Treatment Plans 2.0%
16 Bankruptcy 1.5%
17 Legal Documents 1.5%
18 Medicaid 1.5%
19 Sales Floor 1.4%
20 Medical Records 1.3%
21 Communication 1.3%
22 Days Past 1.2%
23 Audit 1.2%
24 State Regulations 1.0%
25 Financial Statements 1.0%
26 Recovery Process 0.9%
27 New Accounts 0.9%
28 Federal Regulations 0.9%
29 Credit Reports 0.8%
30 Account Information 0.8%
31 Company Policies 0.8%
32 Special Projects 0.8%
33 Collection Efforts 0.7%
34 Hipaa 0.7%
35 Daily Living 0.7%
36 Overdue Accounts 0.7%
37 Collection Agencies 0.7%
38 High Volume 0.7%
39 Outstanding Balances 0.7%
40 Community Resources 0.7%
41 Party Collections 0.6%
42 Hippa 0.6%
43 Credit Bureaus 0.5%
44 Recovery Department 0.5%
45 Necessary Actions 0.5%
46 Collection Activities 0.5%
47 Accurate Records 0.5%
48 EOB 0.5%
49 Computer System 0.4%
50 Monthly Reports 0.4%
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468 Recovery Specialist Jobs

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