Recreation manager job description

PRIMARY PURPOSE:

As an Assistant Manager Recreation Services, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Support the Recreation Manager with overseeing the daily operations, including monitoring/meeting safety standards, service delivery, cleanliness, ambiance, work with supporting departments and meet maintenance needs
* Responsible for hiring, coaching, issuing discipline, training, and accountability of all employees in the operation
* Respond to and assist with incidents/accidents and involve security for support and completing applicable reporting
* Ensure departmental compliance in regard to company, state/local and Health District polices, inventory control, loss prevention, Risk Management and security
* Ensure timely and professional resolution to guest and employee related challenges and/or concerns
* Participate in on-going training and clearly communicate company policies and objectives and implementation, and ensure employee satisfaction through recognition, career development, and organizational teamwork to uphold positive morale
* Maintain efficient staffing and supply levels needed to provide superior service and maximize revenue opportunities, develop, implement, and maintain Continuous Improvement initiatives to drive efficiency and growth

KNOWLEDGE, SKILLS, AND ABILITIES:

* Able to effectively communicate in English, in both written and verbal forms
* Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
* Ability to multi-task and work well in a fast paced, team-oriented environment
* Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
* Effective listening abilities with strong judgment skills
* Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
* Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

* High school diploma or equivalent
* Two (2) years of related experience

Location:

Atlantic City, New Jersey

We're seeking a Recreation and Sports Manager to join our team. As our new Recreation and Sports Manager you will:

* Be responsible for the daily operation and management of the Sports & Recreation department for client account
* Run all leagues and events as well as managing usage of the on-campus sports facilities
* Report to the General Manager and work to ensure successful and sustainable operations while maintaining alignment with growth strategies across the account
* Facilitate daily operations of the sports & recreation programs
* Schedule leagues and maintain roster signups and databases
* Create field schedules and organize facility usage
* Maintain weekly organized games and events
* Manage inventory of all sport facilities and equipment
* Positive daily interaction with users to provide consistent high quality experience
* Align with client and account goals to increase user satisfaction and ensure program success
* Perform other duties as assigned

*The Ideal Candidate will have: *

* A Bachelor's degree
* A minimum of 1-2 years of experience in Sports Management, Operations, Intramural Activities, Customer Service or related role. Preferred Qualifications:
* Proficiency in Microsoft Word, Excel, and PowerPoint or the equivalent
* A passion for sports and building community
* Strong communication, time management, and organizational skills
* The ability to work independently, or as a team, and proactively with minimum supervision
* Proven ability to build relationships
* Ambition, diligence, and passion for improving the lives of others

To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, EXOS requires that all successful applicants shall be required to show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted as an accommodation or otherwise. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform People Operations after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.

*Who We Are: *

Exos, a coaching company, was founded in 1999 and became the industry leader in human performance by preparing elite athletes for their sport. Over two decades later, we have evolved into a company with a goal to ignite the hero in all of us by getting our members ready to achieve what's most meaningful to them. Whether that's having energy to chase kids at the playground, coming up with a breakthrough idea at work, getting back into a running plan, or other moments that matter most -- Exos gets our members ready.

We provide coaches who empathetically and expertly guide, programs that are personalized, and teams to support members along the way. By leveraging science, technology and engaging programming, we impact hundreds of thousands of members at 400 locations world-wide; ranging from corporate sites and community programs to military and athlete training centers.

*We are an equal opportunity employer*

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

Work Location: One location

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must have High School Diploma or High School Equivalency Diploma (HSED); bachelor's degree preferred.

Must have 2+ years in a similar field.

Must possess valid driver's license.

Must be first aid and CPR certified.

Must be experienced in MS Office suite.

Must have the ability to speak effectively in front of large groups of people.

Must have the ability to implement, plan, and organize an activity for both large and small groups.

Must work nights, weekends, and holidays as required.

Must possess excellent communication skills.

Must have ability to write routine correspondence and speak effectively to the public, associates, and guests.

Must have the ability to effectively interact with associates and guests.

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

ESSENTIAL FUNCTIONS:

1. Assists in the creation and implementation of recreation programs for small and large groups.

2. Assists in the creation and maintenance of a children's activity program.

3. Assists in the creation and maintenance of a resort fitness program.

4. Oversees the booking, organization, planning, and implementation of group team-building activities.

5. Creates the associate schedule for the associates within the department in the absence of the Activities and Recreation Manager.

6. Creates associates reviews and other documentations for the associates within the department in the absence of the Activities and Recreation Manager.

7. Maintains working relationships with various departments including Resort Events, sales, golf, banquets, reservations, etc.

8. Oversees the work and progress of the Fitness Coordinator, Special Events Coordinator, Resort Activities Coordinator, and KidsFest Supervisor and serves as needed support.

9. Collaborates with the marketing staff to create marketing collateral that supports the activity/recreation programs.

10. Collaborates with outside vendors in creating activity/recreation venues on and off the property.

11. Collaborates with community chambers/CVB's to promote the region as a recreational destination.

12. Analyzes current recreation programs for quality and documents program feedback to be utilizing in future program planning.

13. Maintains and replenishes inventory necessary for all Resort Activities.

14. Processes vendor invoices for department expenses.

15. Produces various reports upon request such as budgets, forecast, etc.

16. Performs other duties as reasonably requested by Management.