Manager of Technical Support
Red Coats job in Bethesda, MD
The Manager of Technical Support is responsible for leading the customer-facing Technical Support team, which assists customers with programming, troubleshooting access issues, and resolving technical challenges. This team operates around the clock, 24/7/365. While this role's working hours will primarily follow a set schedule, they must ensure continuous team performance, address urgent concerns, and implement strategies for effective shift coverage and service excellence. This role requires an individual with strong leadership skills, a customer-first approach, and a deep understanding of technical problem-solving. The Manager ensures that customer inquiries are handled efficiently and professionally while driving continuous improvement in service delivery.
Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294
Location: Bethesda, MD. In-office position.
Travel: This role does not require travel.
Salary Range: $85,000-105,000/year
Responsibilities
Team Leadership
Manage and mentor a 24/7/365 team of technical support specialists, ensuring high-quality customer interactions.
Customer Experience Management
Ensure prompt and professional handling of customer inquiries via phone and email.
Issue Resolution & Escalation
Develop and maintain an escalation process for unresolved issues, coordinating with the Field Quality Assurance (FQA) team when necessary.
Process Optimization
Identify and implement best practices to efficiency, improving response times and resolution rates.
Performance Monitoring/Data & Reporting
Establish and track KPIs related to customer response times, issue resolution rates, and customer satisfaction.
Establish and document quality control checklist for new installations to ensure proper setup across multiple software applications.
Training and Development
Conduct skills training to ensure all team members are up to date on technical knowledge and troubleshooting procedures.
Technology & Tools Utilization
Ensure the team effectively ultilizes service management and customer support platforms.
Qualifications
Education
Bachelor's degree preferred or equivalent technical support experience.
Experience
2-3 years of management experience in access control environment.
Industry Knowledge: Access control, security systems, SaaS, or preferred technology-driven environments a plus.
Proven ability to lead process improvement initiatives, particularly in a technical/customer service environment.
Experience with a multi-layer ticketing systems for processing client requests.
Experience with monitoring automation systems for alarm processing a plus.
Interpersonal Skills
Excellent written and verbal communication skills for effective collaboration across teams.
Ability to work indepently and proactively to address challenges.
Strong leadership and team management experience with a proven ability to collaborate across teams.
Ability to schedule and manage staffing in 24/7/365 environment.
Strong technical acumen. Deep understanding of access control systems and customer support platforms a plus.
Exceptional communication and stakeholder management skills.
Auto-ApplyAccount Manager - Admiral Security Services
Red Coats job in Arlington, VA
The position requires the general supervision of all Admiral Security Personnel assigned to their building(s). The Account Manager is responsible for all contractual aspects of security, scheduling, supplies/equipment, administrative functions, training, evaluations, supervision, payroll, and site safety.
Responsibilities
Account Manager
Salaried Position ($75,000.00)
Monday - Friday
0800-1600
Ensure contract deliverables are met.
Responsible for successful client relations
Act as the primary liaison between Admiral and the client representatives.
Ensure accounts are managed efficiently and profitably.
Assure site employees are properly trained.
Manage the payroll process. Enter payroll is BOETA (if applicable).
Maintain appropriate account files (i.e. personnel, operations and training)
Address disciplinary problems and work with HR to investigate any issues.
Must have complete knowledge of property or properties where he/she is assigned, facilities, post orders, emergency contact list, emergency procedures, special instructions, and all post duties at the site.
Assure proper use, and maintenance of all equipment used at the site by assigned officers (keys/key cards, cell phones, radios, wands, etc.).
Assists with the staffing of all post to ensure complete coverage.
Responsible for scheduling officers and filling vacant posts.
Conduct inspections of officers, appearances, licenses and uniforms.
Review written reports and sign-in sheets to ensure clarity, completeness, accuracy, and legibility.
Ensure that officers make timely and thorough daily report entries. Audit all entries for completeness, accuracy, and legibility.
Review Post orders and make recommendations for changes to senior management.
Other duties as assigned.
Qualifications
Must be flexible as position is on call 24 hours a day, seven days a week.
Must have attended and successfully passed Admiral Leadership training.
Must have at least 2 years of security supervisor experience or experience in a related field. A College degree may account for ½ of the experience qualification.
Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position
Exceptional customer service skills
Must be able to multitask
Must be proficient with Microsoft office products and be able to operate and maintain site specific security programs
Admiral Security Services is an Equal Opportunity Employer E/O/E/M/F/D/V
VA # 11-1017
Auto-ApplyPT General Cleaner - Kaiser Permanente Largo - Largo, MD
Rockville, MD job
Job Summary: PMM Companies is seeking a reliable and detail-oriented General Cleaner to join our company. The General Cleaner will be responsible for maintaining cleanliness and tidiness across our premises, ensuring a safe and comfortable environment for employees, visitors, and guests. The ideal candidate takes pride in their work, possesses strong attention to detail, and is committed to upholding our company's cleanliness standards.
Hourly Rate: $19.60
Schedule: Saturday, Sunday, and Monday, 8:00PM - 2:30AM (Three day's a week, 6 hours per day)
Responsibilities:
Perform general cleaning duties, including sweeping, mopping, dusting, and vacuuming all areas of the facility.
Clean and disinfect restrooms, including toilets, sinks, and fixtures.
Empty and dispose of trash and recycling bins regularly.
Wipe down and sanitize surfaces, such as desks, countertops, and door handles.
Monitor and restock cleaning supplies and toiletries as needed.
Operate and maintain cleaning equipment, such as vacuum cleaners and floor scrubbers.
Report any maintenance or repair needs to the Facilities Manager.
Assist with setting up and cleaning up after events or meetings.
Follow established safety protocols and guidelines while performing cleaning tasks.
Adhere to company policies and procedures regarding cleanliness and hygiene standards.
Perform other duties as assigned by the supervisor.
Physical Requirements:
Ability to lift and carry up to 25 to 50 pounds.
Benefits:
Include vacation time, paid sick time, 9 paid holidays, and paid employees' birthday (following completion of probationary period). Dental, Vision, and Life Insurance is provided under SEIU 32BJ Union.
Auto-ApplyJanitorial Sales Representative
Red Coats job in Bethesda, MD
Job Title: Janitorial Sales Representative
Job Type: Full-Time Reports To: SVP Sales
We are seeking a motivated and results-driven Janitorial Sales Representative to join our team. This role is responsible for generating new business opportunities, building strong client relationships, and promoting our janitorial and commercial cleaning services. The ideal candidate will have a strong understanding of B2B sales, excellent communication skills, and the ability to identify and close new opportunities in a competitive market.
Responsibilities
Identify and develop new business opportunities.
Conduct cold calls, site visits, and client meetings to generate leads and build a robust sales pipeline.
Present and promote janitorial services to prospective clients, including building owners, property managers, and facility directors.
Prepare and deliver proposals and quotes tailored to client needs and budget. targets.
Maintain accurate records of sales activity, customer interactions, and account information using CRM software.
Work collaboratively with operations to ensure successful service implementation and client satisfaction.
Stay informed on industry trends, competitor offerings, and market conditions.
Attend trade shows, networking events, and other relevant functions to promote the company.
Qualifications
Requirements:
High school diploma or equivalent; Bachelor's degree in Business, Marketing, or a related field is preferred.
2+ years of experience in sales, preferably in janitorial, facility services, or a related industry.
Proven track record of meeting or exceeding sales goals.
Excellent communication, negotiation, and presentation skills.
Self-motivated, organized, and able to work independently.
Valid driver's license and reliable transportation.
Preferred Qualifications:
Familiarity with CRM systems (e.g., Salesforce, HubSpot).
Existing network in property management, education, manufacturing/distribution, commercial real estate, or facility management.
Understanding of cleaning services, processes, and industry standards.
Compensation:
Base salary + commission
Automobile allowance
Auto-ApplyService Dispatcher Level I
Red Coats job in Bethesda, MD
The Service Dispatcher Level I is responsible for coordinating and dispatching service requests to field technicians, ensuring efficient and timely responses to customer needs. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Service Dispatcher will work closely with the Service Dispatch Supervisor to maintain high standards of service quality and customer satisfaction.
Location: Bethesda, MD - Onsite
Travel: No
Starting Rate: $19.00-22.00
Shift Hours: 7:00 am - 3:00 pm, Monday - Friday
All applicants applying for a position at Datawatch Systems must be willing to submit to a pre-employment drug screening and criminal background check. E/O/E/M/F/V/D
Responsibilities
Administrative Support: Assist department teams with accomplishing administrative tasks as directed by management.
Communication and Conflict Resolution: Maintain regular communication with the Service Manager and Supervisor, ensuring alignment in dispatch operations and addressing immediate customer-facing issues.
Scheduling Oversight: Assist in managing service schedules, while maintaining a commitment to high-quality service.
Quality Assurance: Assuring the quality of dispatch operations, including monitoring and providing support for internal and external customers.
Continuous Improvement: Contribute to ongoing efforts to optimize dispatch operations, enhance service quality, and ensure compliance with business standards.
Meeting Participation: Attend meetings (as necessary) representing the dispatch team.
Issue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to the Dispatch Manager or appropriate parties. Report any violations of company policies.
Cross-Departmental Support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.
Qualifications
Minimum of 1 year of experience in dispatch, with a preference for experience in an administrative or supervisory role. Alternative experience for success includes Customer Service Management, Logistics Coordination, Project Management, Operations Management, Retail Management, Call Center Operations, Technical Support, Schedule Coordinator, and Field Service Coordination.
Strong communication skills.
Proficiency in Microsoft Office and familiarity.
High school diploma or equivalent.
This role is integral to the efficiency and success of our service operations, ensuring that our customers receive timely and professional service. If you are a dynamic leader with a passion for logistics and team development, we encourage you to apply.
Benefits
Choice of multiple Medical Insurance plans
Choice of two Dental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer contribution
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement
Auto-ApplySecurity Guard
Red Coats job in Bethesda, MD
Admiral Security Services was established in 1976 and has consistently grown for over four decades. Today, we service hundreds of locations nationally, provide security coverage to millions of square feet of public and private facilities, and are one of the top 10 largest security companies in the United States.
Now is your opportunity to join our professional security team! If you desire to work for great organization, complete your application today! We offer GREAT PAY - HEALTH INSURANCE - LIFE INSURANCE - 401 (K) - PAID VACATION
E/O/E/M/F/D/V
VA DCJS License #11-1017
TX DPS License #: B04096301
Responsibilities
The selected candidate will perform various security duties as outlined by contract requirements and site specific post orders. These duties may include:
SITE - 2000 Tower Oaks Blvd. Rockville, MD.
SHIFT - SAT & SUN
SHIFT - SAT - 11:30AM TO 11PM & SUN - 10:30AM TO 11PM
PAY RATE - $20.00 PER HOUR
SITE - NOT METRO ACCESSIBLE
Access control for guests, tenants and vendors.
Enforcement of Client and Company policies and procedures.
Observation and reporting of security and safety hazards.
Conduct of routine foot patrols in and around building.
Reporting of all pertinent issues and incidents to the operations manager, the client and other Admiral/ADM Department Managers as appropriate.
Interaction with a variety of persons including clients, visitors, public safety officials, employees and the general public.
Other duties as assigned.
This position may require work inside and outside in varying temperatures. This position requires standing for prolonged periods of time, walking, bending and some lifting. A portion of this position may require sitting in front of a computer for prolonged periods of time.
Qualifications
All candidates:
SITE - 2000 Tower Oaks Blvd. Rockville, MD.
SHIFT - SAT & SUN
SHIFT - SAT - 11:30AM TO 11PM & SUN - 10:30AM TO 11PM
PAY RATE - $20.00 PER HOUR
SITE - NOT METRO ACCESSIBLE
Must be at least 21 years of age.
Must possess exceptional customer service skills.
Must be able to multitask.
Must be comfortable with Microsoft office products.
Must be able to operate and maintain site specific security programs.
Must have at least one year of verifiable work experience. One year of military, concierge or an AA or BA in a related field will be considered as well.
Auto-ApplySenior Manager of Technical Services
Red Coats job in Bethesda, MD
The Senior Manager of Technical Services is responsible for overseeing and leading the Technical Support and Field Quality Assurance (FQA) teams that operate around the clock, 24/7/365. While this role's working hours will primarily follow a set schedule, they must ensure continuous team performance and address urgent concerns. This role requires a strategic leader with deep management and technical expertise across hardware and multiple software systems and the ability to drive process improvements. The Senior Manager will establish the best practices, enhance team collaboration, and ensure efficient service delivery while maintaining high-quality technical support.
Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294
Location: Bethesda, MD. In office position.
Travel: This position does not require travel
Salary Range: $120,000-$150,000/year
Responsibilities
Leadership & Strategy
Provide direction, mentorship, and leadership to the Technical Support and FQA teams, ensuring alignment with company goals.
Operations & Process Improvement
Implement and optimize workflows, ensuring efficient handling of customer and field service requests.
Collaboration & Escalation Management
Act as the primary liaison between Technical Support and FQA, ensuring seamless handoffs for escalations requiring internal interventions.
Performance Management
Define and track KPIs for both teams, continuously assessing and optimizing team efficiency, customer satisfaction, and response times.
Customer & Internal Support Excellence
Ensure all inquiries from customers and field operations are handled promptly, effectively, and with a focus on quality resolution.
Training & Development
Oversee the development of a structured training program to bridge skill gaps across the teams, ensuring consistency in knowledge and capabilities.
Technology & Systems Oversight
Ensure both teams utilize the same tools and technologies, efficiently, providing recommendations for process automation and system enhancements. Assist with evaluating and implementing new technologies for operation growth
Evolving Role
Adapt responsibilities to align with emerging business needs, changing organizational goals, and evolving market trends.
Qualifications
Education
Bachelor's degree in IT (operations-type), Engineering, or related field preferred. Equivalent professional experience will be considered.
Experience
Experience: Minimum 5-7 years of experience in technical support, field service, or Senior IT operations leadership role across all facets of system and hardware.
Industry Knowledge: Experience in access control, security systems, SaaS, or preferred technology-driven environments a plus.
Proven ability to lead process improvement initiatives, particularly in a technical/customer service environment.
Interpersonal Skills
Strong leadership and team management experience with a proven ability to develop high-performing teams.
Excellent written and verbal communication skills for effective collaboration across teams.
Ability to schedule and manage staffing in 24/7/365 environment.
Ability to work independently and proactively address challenges.
Ability to analyze and improve workflows, ensuring efficiency and high customer satisfaction.
Excellent problem-solving and decision-making capabilities.
Strong technical acumen. Deep understanding of access control systems and customer support platforms a plus.
Exceptional communication and stakeholder management skills.
Auto-ApplyFT-Crew Leader- Kipp Baltimore - Baltimore, MD
Milford Mill, MD job
Schedule: Monday to Friday 6 am -2:30 pm
Job Summary: PMM Companies is seeking a reliable and detail-oriented Crew Lead to join our company. The lead is an individual who holds a leadership position within an organization and actively participates in the day-to-day tasks and operations of a team or department. The job description of a Crew Lead typically includes a combination of managerial responsibilities and hands-on work in the specific field or industry.
Responsibilities:
Provide leadership and guidance to a team of employees.
Delegate tasks and responsibilities to team members.
Set performance expectations and goals for the team.
Motivate and inspire team members to achieve their best performance.
Perform general cleaning duties, including sweeping, mopping, dusting, and vacuuming all areas of the facility.
Clean and disinfect restrooms, including toilets, sinks, and fixtures.
Empty and dispose of trash and recycling bins regularly.
Wipe down and sanitize surfaces, such as desks, countertops, and door handles.
Monitor and restock cleaning supplies and toiletries as needed.
Operate and maintain cleaning equipment, such as vacuum cleaners and floor scrubbers.
Report any maintenance or repair needs to the Facilities Manager.
Assist with setting up and cleaning up after events or meetings.
Follow established safety protocols and guidelines while performing cleaning tasks.
Adhere to company policies and procedures regarding cleanliness and hygiene standards.
Physical Requirements:
Ability to lift and carry up to 25 to 50 pounds.
Benefits:
Benefits include Medical, Dental, Vision, 401K, Life insurance, short term disability, accident insurance, Vacation time, paid sick time, and 6 paid holidays.
6a-230p Monday- Friday
Auto-ApplyLead Installation Technician Level I DC
Red Coats job in Bethesda, MD
The Lead Technician Level I is responsible for installing and assisting in all phases of installation, testing, and troubleshooting intrusion, access control, and video management systems. Installation Technicians interact directly with the client, client representatives, third party vendors, and our Program management team during the installation process. The Installation Technician ensures that the installation and service orders are completed successfully, on schedule, and the work services meet or exceed client expectations. Schedule is Monday - Friday, 7 am - 3 pm.
Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D DCJS #11-2294
Location: various in DC
Travel: Yes (25%)
Pay Range: $26.00/hour
Responsibilities
Installs, Services, Inspects, tests, and troubleshoots new access control, intrusion systems, and CCTV systems accurately and on time following best practice procedures and quality control standards.
Pulling cable, rough in, installing conduit, terminating cables at device and headend.
Identify any issues regarding timeline or progress and communicate with the supervisor.
Stays up to date and knowledgeable on new services, technology, and internal processes/procedures.
Qualifications
2 or more years' experience installing:
commercial access control, video systems, low voltage, and commercial wiring/cabling OR
Knowledge of building, fire, and life safety codes pertaining to construction and electrical systems
High School diploma/GED require.
Technical/Trade/Vocational school certificate in electronics/electrical is desirable.
Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability and knowledge to use digital volt meters.
Knowledge of IP, Ethernet, and networking protocol and CAT5 technologies preferred.
Other Eligibility Requirements
Must be able to meet and maintain various certifications, licenses, and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.
Must be willing to participate in and pass the company's pre-employment screening process including a background investigation and drug screening.
Must continue to maintain a safe driving record and valid driver's license to fulfill the travel requirements of this position.
May be required to travel based on business needs.
Auto-ApplyJunior Property Accountant
Red Coats job in Bethesda, MD
Red Coats Inc. is looking for someone who is upwardly mobile, with the desire to learn and progress with our accounting team. This position's primary responsibilities include but are not limited to, Property Management period-end closing activities and preparing monthly financial statements. Analyze and prepare monthly reconciliations for various balance sheet accounts to ensure compliance with company policies and procedures. The role will include supporting the Finance department in a variety of projects from start to finish to ensure compliance and accuracy. Now is your opportunity to join our professional administrative team!
Responsibilities
Prepare monthly and quarterly financial reports.
Monthly comparison of budgets to financial statements.
Assist with annual budgets.
Prepare and ensure accuracy of all general ledger accounts for multiple portfolios-Residential and Commercial.
Reconcile all balance sheet and income statement accounts.
Review invoices and verify the accuracy of coding of accounts payable.
Review rent rolls, accounts receivable, and aging reports
Positive Pay-Weekly
AP
Reconcile Cash Report
FL Sales and Use Tax
Work with senior accountant
Qualifications
Associate or bachelor's degree in accounting preferred
1+ years of accounting experience in financial closing, reporting, and analysis for Property Management (Financial Property Management)
Maintaining confidentiality, communicating clearly, and collaborating with our team are important qualifications for this position.
Ability to implement new processes and procedures.
Solid understanding of accounting principles
Meticulous attention to detail with superb organizational skills
Ability to work under pressure and meet tight deadlines.
Ability to work independently and as part of a team.
Knowledge of Yardi Software
Proficiency in Microsoft Office applications is required.
In-person position - M-F. Reliably commute or planning to relocate before starting work.
We offer EXCELLENT BENEFITS - 401 (K) - GENEROUS PAID LEAVE AND PAID TUITION FOR CAREER ADVANCEMENT.
Auto-ApplyCollege Intern
Red Coats job in Bethesda, MD
An industry leader in managed security solutions and services since 1981, Datawatch Systems is trusted by building owners, property managers and tenants across the U.S. and Canada to protect their most valuable assets - people and property - by remotely monitoring 130,000 doors using nearly 2,000,000 credentials. Clients rely on Datawatch Systems' portfolio of customized and integrated access control and emergency management products and services to help provide 24x7x365 peace of mind.
Responsibilities
Assist Datawatch Sales department by gathering, compiling and cleansing data.
Prepare, compile, and sort documents for data entry.
Enter data from source documents into prescribed computer database, files, and forms.
Ongoing database maintenance.
Correct database errors, making necessary modifications.
Check completed documents for accuracy.
Work with other departments to determine relevant material.
Pay strict attention to detail.
Management has the right to assign or reassign duties and responsibilities to this job at any time.
Qualifications
The ability to analyze data and review work carefully, allowing for sound conclusions of data sets and solutions to issues or missing data.
Experience with Microsoft Word, Microsoft Excel required. Experience with Salesforce preferred.
Exceptional attention to detail.
The ability to adapt and remain agile in dynamic and fluid work environment.
Demonstrated problem-solving, research, and analytical skills.
Possess curiosity and willingness to learn.
Self-motivated and proactive with demonstrated creative, analytical and critical thinking capabilities.
Ability to work independently with limited supervision. Dependable and responsible.
Strong work ethic with the capacity to work in teams and manage multiple projects.
Ability to research, write, and edit reports.
Ability to organize and prioritize work.
Excellent oral and written communication skills.
Ability to maintain confidentiality.
Flexibility and willingness to work as a team member. Courteous, friendly, thoughtful and insightful.
Demonstrates the necessary attitudes, knowledge, and skills to deliver competent professional services and work effectively in business situations
BA, BS, or MS (degree candidate) in Business, Information Science, Mathematics or Economics.
Office experience preferred, including phone and email communications.
Knowledge of databases and Salesforce is preferred.
Experience in data collection and analysis preferred.
Auto-ApplyArea Manager-Janitorial
Rockville, MD job
Job Title: Area Manager - Janitorial Services
Name of Company: PMM Companies, Inc.
Job Summary: The Area Manager holds overall responsibility for the janitorial program for multiple clients in numerous facilities in his/her geographic area. This position is based in Rockville, MD with possible local travel throughout the DMV.
Skills: The ideal candidate will have a professional demeanor, and the ability to communicate well with clients, via phone, email and in person. They must be able to train, direct and manage a diverse workforce of part time employees at various locations. We are seeking someone with an eye for detail, and the ability to multi-task. The Area Manager must be comfortable working in a fast-paced, ever changing environment. They must be able to delegate tasks, and solve problems rapidly. Knowledge of Microsoft Office is required.
Job Duties:
Perform customer service duties, and handle all client requests or complaints in a timely manner. Follow up to ensure satisfaction.
Supervise, train, motivate and develop team members
Work with the HR department to ensure all jobs are properly staffed and trained.
Arrange for coverage in the event of an employee absence
Disciplinary action and/ or termination of employees whenever necessary
Perform regular inspections of buildings to ensure that specifications are being met
Correct deficiencies in buildings whenever necessary
Maintain budgetary compliance at all accounts, specifically with labor hours/ supplies / equipment
Oversee scheduling and payroll for all employees working in your accounts
Scheduling of special project work when requested or needed
Ensure that all janitorial equipment is in good working condition and well maintained.
Track and maintain supply inventory
Ensure building safety and security for employees
Qualifications:
Minimum of 10 years of combined Management and Supervisory experience
Janitorial, Facilities Hospitality, or Restaurant management experience is preferred, but not required.
Bilingual (english/spanish) is a must
Compensation:
Base salary, bonuses, commissions and car allowance. Opportunities for advancement available to the right candidate. Benefits include health insurance, dental, vision, 401k, Vacation, and Sick paid time off. Salary commensurate with experience.
Job Type: Full-time, Salaried
Auto-ApplyWater Damage Technician
Springfield, VA job
Water Damage Technician needed for emergency water damage service Responsibilities includes water extraction, light demolition and cleanup. Responsible for assessing damage to property. Position requires the flexibility to work some nights and weekends & can be physically demanding
A drivers license and reliable transportation is necessary . Employee must speak English. Experience is required. On the job training provided.
Pay rate - $16.00 - $18.00 per hour
PART TIME JANITORIAL FLOATER
Frederick, MD job
Benefits:
* Competitive salary
* Signing bonus
* Training & development
* Company parties
* Free uniforms
* Opportunity for advancement
PART TIME JANITORIAL POSITION AVAILABLE. FILLING IN FOR ABSENT EMPLOYEES, DOING DETAIL WORK AND ASSISTING MANAGER.
MONDAY THRU FRIDAY 5:30PM TO 9:30PM. MUST BE ABLE TO WORK IN HAGERSTOWN AND FREDERICK. MUST HAVE RELIABLE TRANSPORTATION AND ABLE TO PASS A BACKGROUND CHECK. PLEASE SEND RESUME.
Sales Administrative Assistant
Red Coats job in Bethesda, MD
Datawatch Systems, Inc. is seeking a Sales Administrative Assistant based out of our Bethesda, Maryland headquarters. The Sales Assistant will be responsible for processing contracts, answering phones and general administration duties assigned on an as needed basis. You'll work closely with the Customer Service and Installation departments. This is a temporary to permanent position - initial contract is estimated to last six months.
Pay rate is $17/hour plus benefits and paid time off.
All applicants must be willing to submit to a drug screening and criminal background check.
EOE/M/F/D/V
Responsibilities
Process contracts for new and existing clients
Receive and route calls to appropriate sales associate
Create and submit small sales proposals
Other duties as assigned
Qualifications
Excellent written and verbal communication skills
Proficient in Microsoft programs, specifically Outlook, Word, Excel and Sharepoint
Work well with others at all levels of the company
Possess excellent time management skills and be able to meet tight deadlines
Some experience with Infor is a plus
High school diploma or equivalent
Benefits
Choice of Medical Insurance plans to enroll
Dental Insurance Plan
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement
Auto-ApplyDay Matron-34754
Vienna, VA job
Job Description
Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. We believe in the power of our people. Here, every team member is valued, empowered, and trained to contribute their best. We foster an inclusive workplace culture where diversity is celebrated and every voice matters.
A day in the life:
A Cleaner is responsible for basic cleaning, including cleaning of all common areas, restrooms, entrances, elevators, walkways, windows, furniture, fixtures, stairs, chairs, tables, telephones, drinking fountains, trashing, dusting, polishing, and other assigned items/areas. We have multiple shifts available as well as both full-time, part-time, and seasonal opportunities.
Responsibilities
Responsible for all basic cleaning
Cleaning of restrooms includes restocking toilet tissue and other dispensers, emptying trash, clean and sanitize fixtures, clean mirrors, spot clean partition doors and walls, sweep and mop tile floors, and clean toilets and urinals
Move furniture, vacuum, reposition furniture, empty trash and replace liners
Check all trash containers prior to moving it
Cleaning includes dust mopping, damp mopping, sweeping, vacuuming, gum removal, dusting, picking up larger objects off the floor and spot cleaning glass
Performs additional duties as required, including attending to flooded areas, incidental spills, and related clean-up work for trash and restroom concerns
Restock carts and closets at the end of each shift
Qualifications
Previous experience in office cleaning or a similar role is preferred
Strong communication skills
Must be willing to work assigned hours
Reliable, punctual, and trustworthy
Ability to work independently and as part of a team
Flexible and able to handle varying workloads
Capable of performing the physical demands of the job, including bending, kneeling, carrying, lifting, reaching, and standing for extended periods
Systems Analyst - Workday ERP Implementation
Red Coats job in Bethesda, MD
Systems Analyst - Workday ERP Implementation
Compensation: $120,000 - $135,000 per year
Red Coats, Inc., a leading Bethesda-based commercial services company, is seeking an experienced Systems Analyst to support, maintain, and optimize our Workday Enterprise Resource Planning (ERP) system across Finance and Human Resources.
The ideal candidate will have hands-on experience with Workday implementation, configuration, and integration, and will collaborate closely with business leaders to align system capabilities with organizational goals. This role ensures efficient operations, continuous improvement, and high user satisfaction through proactive system management and support.
This is a full-time, in-office position based in Bethesda, Maryland.
Responsibilities
System Administration & Optimization
Serve as the subject matter expert (SME) for all Workday-related functionality and initiatives.
Ensure reliable system performance and minimal downtime.
Configure and customize Workday to meet evolving business needs and improve operational efficiency.
Oversee regular system maintenance, feature upgrades, and process enhancements.
Manage data integrity, audits, and corrective actions to ensure accuracy.
Maintain detailed documentation of configurations, procedures, and troubleshooting steps.
User Support & Engagement
Provide expert-level support to end users across all departments.
Manage user roles, permissions, and security policies.
Identify and resolve system issues and user pain points quickly.
Deliver training, guidance, and tools that enhance user engagement and productivity.
Configuration, Integration & Reporting
Collaborate with internal teams and vendors to design and implement efficient workflows and business processes.
Support system integrations, data conversions, and testing for new implementations.
Develop and maintain custom reports, dashboards, and analytics in Workday for Finance and HR.
Evaluate and deploy new Workday features and updates with minimal disruption to operations.
Qualifications
Workday Certification preferred (HCM, Finance, or both).
Minimum 2+ years of hands-on Workday support experience in a corporate environment.
Proficiency in Workday Studio, calculated fields, integrations, custom reporting, and security configuration.
Strong analytical, problem-solving, and communication skills.
Proven ability to collaborate effectively with HR, IT, Finance, and external partners.
Attention to detail with a strong commitment to data integrity and documentation.
Preferred Experience:
Experience in Workday ERP implementation or major upgrade projects.
Compensation & Benefits
Competitive salary: $120,000 - $135,000 annually
Medical, dental, and vision insurance
Company-paid life insurance
Supplemental life insurance options
Short and long-term disability coverage options
Voluntary benefit plans
Medical Flexible and Dependent Care Spending Accounts
401(k) with company match
Generous paid vacation and sick leave plans
Tuition reimbursement
Employee Assistance Program
Work Location: In person - Bethesda, MD
Job Type: Full-time
Auto-ApplyPT - Floor Tech - BMSI East Baltimore - MD
Milford Mill, MD job
Schedule: Monday to Friday 5:00pm - 9:00pm.
Job Summary: PMM Companies is currently looking to a fill a Floor Tech position, experience is preferred. Candidate will be responsible for cleaning buildings and keeping areas neat and tidy by removing debris, buffing floors, vacuuming, and shampooing carpets must have experience in the use of floor - care equipment is helpful, candidate will oversee buffs, waxes floors, trips, Top scrubs, carpet cleaner and sweepers floors all the time.
Primary responsibilities:
Sweep and mop floors.
Clean buildings by emptying trash, sweeping, and cleaning surfaces.
Steam-clean carpets.
Use cleaning solutions to remove stains and clean surfaces.
Mix various cleaning agents.
Clean windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
Dust furniture and scrub surface clean.
Apply wax to coat floors and buff.
Apply sealant to floors.
Clean and service restrooms with mops and disinfectants.
Physical Requirements:
Ability to lift and carry up to 25 to 50 pounds.
Benefits:
Benefits include paid sick time.
Auto-ApplyCentral Station Monitor - 2nd Shift
Red Coats job in Bethesda, MD
Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Tuesday - Saturday, 3 - 11 pm.
Employment starts with three weeks of paid training onsite in our Bethesda office. Hours for training are 11 am - 7 pm Monday - Friday.
Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294
Location: Bethesda, MD
Travel: No
Salary Range: $19.00/hour
Responsibilities
Display high proficiency in written and verbal communication
Organizational skills, including the ability to efficiently switch between tasks
Type a minimum of 35WPM
Demonstrate computer skills to navigate multiple software applications
Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
Ability to assess and evaluate opportunities for problem-solving
Be able to understand the company's capabilities and services for assisting and educating clients
Work with internal teams in order to identify potential issues and/or related opportunities
Must possess ability to pass any state required training or other qualifications for licensing
Qualifications
High School Diploma or equivalent required
1-2 years Data entry required
Experience with a multi-line phone or soft phone use required
1-3 years of customer service preferred
Minimum 1 year high volume call center or 911 communications preferred
Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus
Benefits
Competitive Salary
Choice of multiple Medical Insurance plans
Choice of two Dental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement
Auto-ApplyCash Applications and Collections Manager
Red Coats job in Bethesda, MD
We are seeking an energetic, positive, and results-driven Cash Applications and Collections Manager to join our Accounting team. The ideal candidate will take ownership of all aspects of the cash applications and collections process, demonstrating persistence and a willingness to take on additional responsibilities. This role requires an enthusiastic and detail-oriented professional with superb organizational skills. A precise and systematic approach, coupled with excellent Excel skills, will be crucial in managing the intricacies of our collections functions.
Responsibilities
Key responsibilities
Cash Application:
Oversee the timely and accurate application of payments (e.g., ACH, wire, checks) to customer accounts.
Manage and reconcile unapplied cash, working with the collections team to resolve discrepancies.
Collections:
Lead collection efforts on overdue accounts, negotiate with customers, and develop strategies to minimize bad debt.
Establish and maintain strong relationships with customers to resolve collection-related issues.
Communicate effectively with customers to resolve disputes and address payment concerns.
Team and Process Management:
Lead, mentor, and manage the cash application and collections team to ensure they meet targets.
Identify and implement process improvements, automation initiatives, and workflow enhancements to increase efficiency and accuracy.
Collaborate with other departments, such as sales, customer service, and finance, to resolve issues and prevent future problems.
Reporting and Analysis:
Monitor and report on key AR metrics, such as DSO, aging reports, and write-offs.
Prepare and present financial reports and analysis to senior management.
Compliance and Control:
Ensure compliance with internal controls, accounting policies, and external regulations.
Assist with audit support and documentation.
Maintain and update credit, collections, and billing policies.
Required skills and qualifications
Strong leadership, communication, and negotiation skills.
Keen eye for detail and strong analytical skills.
Proficiency in accounting software and ERP systems.
Advanced Excel Skills
Knowledge of collection laws and best practices.
Previous management experience and a bachelor's degree in accounting, finance, or a related field are often required.
Qualifications
Bachelor's degree in Finance, Accounting, or a related field is required.
Professional certification (e.g., NACM or similar) is a plus.
Experience
Minimum of 5 years of experience in collections, with a strong background in service provider, construction, or similar industry.
Proven track record of successfully managing collections functions and driving improvements in accounts receivable performance.
Why Join Us?
A collaborative and dynamic work environment that encourages professional growth.
Competitive salary and benefits package.
Opportunities to contribute meaningfully to the company's financial success.
If you are a motivated professional looking for an opportunity to make an impact, we encourage you to apply for the Cash Applications and Collections Manager position today!
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