Red Hawk Casino jobs in Phoenix, AZ - 55 jobs

Pay Rate: $18.00 per hour This position participates in the detail and completion of the maintenance of the casino including sweeping, mopping, cleaning and organizing food and hospitality areas. This team member may assist with banquet set-up relating to the set-up of tables, chairs, and other preparations related to catering and food service by performing the following duties, as well as demonstrating the GILA WAY. Essential Duties and Responsibilities: * Promotes and provides excellent guest service experiences to both internal and external guests. * Completes all duties and tasks assigned. * Ensures highest sanitation levels for all items previously used so that they may be used again in clean condition, free of any contamination risk. * Utilizes and implements M.S.D.S. criteria, food and product safety, and Food & Beverage Policies & Procedures. * Removes all trash and maintains loading and receiving areas in safe and clean condition. * Cleans and sanitizes all food service areas and equipment. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other special projects and duties as assigned. Skills/ Requirements * High School Diploma or equivalent preferred. * Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings. * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Pay Rate: $31 per hour plus toke pool (No Craps Experience) $33 per hour plus toke pool (with Craps Experience) This position is responsible for guest service within the Table Games area and responsible for performing the following duties personally, as well as demonstrating the GILA WAY. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Promotes and provides excellent guest service experiences to both internal and external guests. * Observes employees and guests at gaming tables, alerts pit manager or surveillance staff of any cheating, counting, or game disruption. * Facilitates the smooth operation of the gaming tables and promotes positive guest relations. * Covers tables for dealers as needed. * Tracks guests at shift change, ensuring that their cumulative transaction totals are ready to be rolled into the following shift by the Pit Manager. * Enters guest information into table touch with description, average bet, win-loss and previous money total. * Signs up new Player's Club members and prints Player's Club cards. * Enters chip fill or credit requests, placing fills on table and entering them into table touch tracking system. * Fulfills guest requests for complimentary food, beverage and show tickets as needed to resolve guest issues. * Exhibits Guest Service First behavior. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other special projects and duties as assigned. SUPERVISORY RESPONSIBILITIES This position currently has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE 1. High School Diploma or equivalent preferred. 2. Table Games dealing experience required. 3. Ability to perform the GILA WAY which is as follows: Greet our guest Interact positively with our guest Listen actively to our guest Appreciate our guest 4. Must possess excellent guest service skills, be a self-starter with the ability to multitask, follow-up and complete tasks in a timely manner with minimum supervision. 5. Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. 6. Strong interpersonal and communication skills, both written and oral. This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities

Salary: Depending On Experience (DOE) This position is responsible for assisting in the supervision and training of audit staff who maintain the integrity of the casino gaming operations and assets by performing technical, analytical and detail-oriented work concerned with auditing the financial records of the enterprise to ascertain compliance with established internal controls by performing the following tasks personally or through subordinate staff, as well as demonstrating the GILA WAY. Essential Duties and Responsibilities * Supervises and trains audit staff in the collection, organizing and analyzing of daily financial paperwork from all enterprise gaming operations and non-gaming operations. * Supervises and trains audit staff in auditioning documentation to ensure that all transactions are included and that all indicated transactions are accurate and valid, including requests, transmittals, jackpots, fills, drops and cashier/supervisor recaps. * Ensures the smooth operation of the department by coaching and mentoring department staff. * Assists in assuring that gaming operations are in compliance with casino internal controls to maintain the integrity and protection of casino assets and reports and investigates any exceptions found. * Prepares monthly and special reports upon requests by casino management and other departments including performing summaries, analysis and reconciliation * Performs other special projects and duties as assigned. Supervisory Responsibilities: Directly supervises multiple revenue audit supervisors. Carries our supervisory responsibilities in accordance with the organizations policies and applicable laws. Skills/ Requirements * High School Diploma or equivalent required. Bachelor's degree in business, management, finance, or accounting preferred. * Experience in auditing techniques required, preferably in a casino environment. * Supervisory experience preferred. * Must be able to demonstrate the ability to apply analytical reviews and ability to interpret significant financial data relationships. * Must have knowledge and ability to interpret evaluate internal controls. * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Pay Rate: $18.00 per hour This position assists servers and provides guests service by quickly and thoroughly cleaning and setting food serving and dining areas, as well as demonstrating the GILA WAY. Essential Duties and Responsibilites: * Promotes and provides excellent guest service experiences to both internal and external guests. * Clears and cleans tables, chairs, counters and surrounding areas in a discrete manner. * Resets tables and ensures each table has appropriate accompaniments. * Interacts pleasantly with all guests while responding quickly to special requests. * Assists servers by expediting activities and providing requested beverage items. * Checks and refills coffee, pop, syrup, cups, and condiments. * Maintains a professional appearance at all times. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other special projects and duties as assigned Skills/ Requirements * High School Diploma or equivalent preferred. * Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred. * Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings. * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Salary: Depending On Experience (DOE) This position is responsible for working with Information Technology (IT) and external departments to support the Enterprise's data storage and reporting requirements and ensures maximum uptime and performance of all database instances, patching and configuration to meet security requirements, and Enterprise's reporting requests. The position will ensure documentation of Data Base Administration (DBA) processes, supporting software installations and decommissions, and collaborating with vendors to support new deployments and also ensures IT projects and change activities are aligned with IT strategy by performing the following duties personally or through subordinates, as well as demonstrating the GILA WAY. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Promotes and provides excellent guest service experience to both internal and external guests. * Supports internal and external audit teams by providing reports on current database infrastructure as well as database infrastructure changes. * Provides input for design, planning and maintenance of the database infrastructure. * Deploys simple and complex database environments to support enterprise's application and data warehousing requirements. * Performs patch management and other system upgrades. * Performs Disaster Recovery testing and implementations. * Ability to prioritize multiple assigned tasks and execute parallel tasks in a high-pressure environment. * Monitors backup activity and correct issues as they are identified. Perform data restores as required. * Monitors performance and availability of all database systems and conducts capacity planning for the enterprise. * Provides security recommendations and implements security policies across all database environments. * Be a subject matter expert in database technologies and trends. * Documents data flows and build diagrams to reflect the live environment. * Creates and communicate presentations showing architecture and roadmaps. * Works with vendors and the Project Team to implement new applications and business initiatives. * Ensures databases operate within established policy, and procedures, including GICS, MICS, and department policies and procedures. * Supports the Enterprise's database mission in a casino environment including regular after hour and weekend support. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Designs, develops, and configures SSIS (SQL Server Integration Services) projects to support data extraction, transformation, and loading (ETL) processes across multiple systems and environments. * Creates, maintains, and deploys SSRS (SQL Server Reporting Services) reports to support business intelligence needs, ensuring data accuracy, performance optimization, and user accessibility. * Manages Oracle 19c and 12g databases in a production environment, including performing and validating RMAN (Recovery Manager) backups and restores, monitoring backup health, and ensuring data recovery compliance * Maintains a well-structured code repository for database scripts, SSIS packages, and SSRS reports using version control systems (e.g., Git), ensuring change tracking, peer review, and deployment readiness. * Deploys and configures SQL Server databases (2012-2022) in production environments, including setting up and managing Always On availability groups for high availability and disaster recovery, while following best practices for performance, security, and version compatibility. * Creates database security reports to identify sensitive data and ensure compliance with Arizona Department of Gaming (ADOG) requirements, supporting internal audits and regulatory inspections through SQL Server native tools and custom reporting solutions. * Other job duties as assigned. EDUCATION and/or EXPERIENCE * High School Diploma or equivalent required. Associate's Degree in Computer Science or related major preferred. * Must have expert knowledge of Microsoft Server Reporting Services (SQL) Server. * Must have expertise in disaster recovery and always-On Availability Groups, and log shipping. * Knowledge of partitioning strategies and experience with working large datasets. * Experience with SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) preferred. * Experience with PowerShell and Oracle is preferred. * Professional certifications in Microsoft Certified Solutions Associate (MCSA), SQL, 201X Database Administration, Microsoft Certified Solutions Expert (MCSE), Data Management and Analytics preferred. * Ability to perform the GILA WAY which is as follows: Greet our guests, Interact positively with our guests, Listen actively to our guests & Appreciate our guests * Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

This position is responsible for generating new catering and group event business. Ensuring compliance with all enterprise policies and procedures, as well as demonstrating the GILA WAY. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Promotes and provides excellent guest service experiences to both internal and external guests. * Assist Sales Department with essential functions (expense reports, site inspection coordination, sales file organization, sales related accounting tasks) and other duties as assigned. * Receive all inquiry calls and vet them appropriately. Create traces for future follow up for those that do not book and assist Sales Manager for future connects for those that do. * Coordination of Delphi Systems. Log all information into Delphi for sales manager follow up and tracking purposes. * Prepare sales contracts, proposals and client documents. * Coordination of various sales office organizational activities. * Quote rates and communicate with guests and meeting planners via verbal and written communication. * Shadow Site Tours as requested by Sales Manager. * Amenity inventory control and relationship with vendor provider and other necessary vendors. * Manage the Knowland Software in coordination with sales manager prospecting and weekly reporting to supplement Delphi and excel databases. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other special projects and duties as assigned. SUPERVISORY RESPONSIBILITIES This position currently has no supervisory responsibilities. Skills/ Requirements 1. High School Diploma or equivalent required. Associate's degree in business, management, hospitality or related major preferred. 2. Experience working in a hospitality or equivalent industry role preferred. 3. Ability to perform the GILA WAY which is as follows; Greet our guest Interact with our guest Listen actively to our guest Appreciate our guest 4.Must possess strong attention to detail, strong organizational skills, telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. 5. Proficiency in Delphi inventory management system preferred & Microsoft Office products (Word, Excel, Outlook). 6. Ability to multi-task efficiently. 7. High degree of project & organizational management skills. 8. Able to maintain a professional image at all times. 9. Ability to stand & walk up to 3-4 hours per day. 10. Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. 11. Strong interpersonal and communication skills, both written and oral. 12. This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Salary: Depending On Experience (DOE) This position has the duties and responsibilities of the shift manager during the respective shift as assigned by the shift manager and in the absence of the shift manager is responsible to coordinate, manage and perform gaming floor performance auditing, investigations, evaluative and administrative duties to monitor the shift operation that contributes to satisfactory motivation and morale of assigned employees by performing the following duties personally or through subordinate staff, as well as demonstrating the GILA WAY. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Promotes and provides excellent guest service experiences to both internal and external guests. * Acts as Shift Manager and implements and coordinates daily surveillance shift operation, including development and execution of daily and weekly work and break schedules, assigning surveillance personnel to specific tasks to provide adequate surveillance coverage and ensuring safety and surveillance of all physical areas within the gaming facility, hotel facility, off site controlled areas, parking areas, common grounds, employees, vendor representatives, non-gaming persons and guests. * Assists Shift Manager in implementing and updating/instructing surveillance personnel on departmental and related policies and procedures; assists Shift Manager in conducting employee evaluations, disciplinary review and follow-ups; conducts daily surveillance equipment inspections for compliance coverage(s). * Ensures all system cameras inside and outside of the casino are in physical working order. * Properly documents all surveillance and security incidents that occur within the casino on a timely basis and submits to the Site Manager and Corporate Director. * Assists Shift Manager in maintaining files and records on surveillance personnel as well as coordinating, monitoring and implementing in-service departmental training; assists with surveillance equipment maintenance and performs other duties as assigned by the Shift Manager. * Ensures all surveillance records are completed and electronically saved in an "on hold" status and maintains footage library per guidelines. * Ensures surveillance area and rooms(s) are maintained and presentable at all times. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other special projects and duties as assigned. SUPERVISORY RESPONSIBILITIES With the oversight of the Surveillance Shift Manager, manages multiple number of Surveillance personnel. Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATION and/or EXPERIENCE * High School Diploma or equivalent required. * Prior surveillance experience required, preferably within a casino/gaming environment. * Management/supervisory experience preferred. * Ability to perform the GILA WAY which is as follows: * Greet our guest * Interact positively with our guest * Listen actively to our guest * Appreciate our guest * Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Pay Rate: $18.00 per hour This position is responsible for maintaining a clean and safe casino environment for patrons and employees by personally performing the following duties, as well as demonstrating the GILA WAY. Essential Duties and Responsibilities: * Promotes and provides excellent guest service experiences to both internal and external guests. * Implements all projects and assignments as directed by the maintenance supervisor. * Makes repairs to water closets, urinals, faucets and other plumbing fixtures. * Changes lamps and fluorescent light tubes on light fixtures. * Repairs electrical receptacles, switches, and lighting ballasts. * Changes HVAC system filters and performs maintenance on exhaust fans as required. * Repairs furniture, doors, windows, cabinets and assist with the cleaning of vents and other duties as assigned. * Responsible to assist with the upkeep, refurbishment and maintenance of all building systems including the execution of preventative maintenance schedules. * Assist in the operation of any emergency (fire and/or bomb) plan. * Performs other special projects and duties as assigned. Skills/ Requirements * Maintenance experience preferred. * Knowledge of plumbing fixture repair methods and procedures. * Knowledge of basic electricity and various types of lighting fixtures. * Knowledge of various aspects of maintenance service. * Experience in working with hand tools, power tools, and electrical testing equipment. * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Salary: Depends on Experience (DOE) This position is responsible for the day-to-day supervision and training of Housekeeping staff to ensure a safe, clean and visually appealing environment for enterprise guests and staff by performing the following duties, as well as demonstrating the GILA WAY. Essential Duties and Responsibilities: * Promotes and provides excellent guest service experiences to both internal and external guests. * Prepares and publishes work schedules to ensure proper environmental services Technician coverage throughout the enterprise. * Responsible for supply orders to ensure that all housekeeping staff have the necessary supplies and materials to properly perform their job duties. * Performs safety and maintenance checks on all equipment. * Walks the casino floor and adjoining offices to ensure that all cleaning issues have been addressed in order to maintain a clean and professional environment for guests and team members. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other projects and duties as assigned. Supervisory Responsibilities Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Skills/ Requirements * High school Diploma or equivalent preferred. * Two (2) year of commercial cleaning experience preferred. * Two (2) years supervisory experience preferred. * Knowledge of and skill in commercial cleaning techniques and application. * Knowledge and comprehension of Material Safety Data Sheets. * Knowledge of OSHA required safety practices. * Ability to perform the GILA WAY which is as follows: Greet our guests, Interact positively with our guests, Listen actively to our guest, Appreciate our guest. * Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment. * Must pass a full background check to be certified/licensed prior to employment. * Must be able to work in a smoking environment.

Pay Range: $12 per hour plus tips This position is responsible for providing safe, timely and efficient parking of guest's vehicles in a courteous and friendly manner by personally performing the following duties, as well as demonstrating the GILA WAY. Essential Duties and Responsibilities: * Promotes and provides excellent guest service experiences to both internal and external guests. * Greets guest as they enter the casino valet area, quickly secures their keys and provides them with a claim tag. * Safely maneuvers guest's cars into parking locations per enterprise policy and procedure. * Ability to operate all transmission styles (standard, automatic, stick-shift) safely. * Performs other special projects and duties as assigned. * Five Year Motor Vehicle Report required at the time of interview. Skills/ Requirements * High School Diploma or equivalent preferred. * Ability to operate both manual and automatic transmissions. * Must possess a valid AZ driver's license and clean driving record for the past five (5) years. * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment. * Must pass a full background check to be certified/licensed prior to employment. * Must be able to work in a smoking environment.

Salary: Depending On Experience (DOE) This position provides support to the Wild Horse Pass culinary team and banquet events in daily activities in accordance with the Food and Beverage policies and procedures to ensure guest satisfaction, profitability and a positive, productive and compliant work environment by performing the following duties, as well as demonstrating the GILA WAY. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Promotes and provides excellent guest service experiences to both internal and external guests. * Ensures budgeted food percentages are achieved through effective control measures including portion controls, kitchen timings, food inventory rotation measures, receiving and food storage procedures, inventory controls, effective purchasing procedures, kitchen security procedures and waste control. * Controls labor costs through effective scheduling of culinary staff, cross-training and development of team members. * Ensures that the purchasing and preparation of all food products meet company standards of quality and consistency. Responsible for the development of menus, ensuring quality, consistency and style of concept are maintained. Monitors production of food preparation ensuring recipe specifications, portion controls and kitchen timings are met. Monitors all food served relative to appearance, temperature, sanitary and quality standards. * Provides accurate costing on all menu items for all food areas. * Supervises all line set-up, prep and breakdown activities. Responsible for in-service delegation of tasks to line personnel. * Ensures the coordination of the storage, maintenance and repair of all kitchen equipment to ensure operational readiness. * Meets with suppliers to keep abreast of changes taking place in the market. * Responsible for culinary staff skills training and development, including departmental orientation of new team members. Conducts subordinate performance review and counseling sessions. Provides leadership and support to the entire team; builds morale and encourages empowerment of staff. * Maintains a positive and compliant employee relations climate. Responsible for the staffing, training, evaluation and counseling of culinary team. Promotes support and communication. Positively interacts with front of house team. Rapidly solves problems. * Ensures compliance with health, sanitation, safety and employment regulations by clearly communicating and reinforcing standards and procedures to kitchen team. * Responsible for fulfilling kitchen record keeping and administrative requirements including food inventories and invoicing of food products. Responsible for organizing team member work schedules, ensuring appropriate coverage for all kitchen areas. * Promotes teamwork among staff through effective communication, follow-through and goal setting. Leads by example and thorough instruction to effectively obtain quality management of product, service and philosophy of concept. * Responsible for mentoring and developing Pathways Mentorship Program participants to successfully transition to management level positions. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other special projects and duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATION and/or EXPERIENCE 1. High School Diploma or equivalent required. Bachelor's degree with major concentration in food preparation, management, nutrition or related field preferred. 2. Prior experience as an Banquet Chef and/or related experience in a full service restaurant or events venue preferred. 3. Must have various experience levels in volume feeding, ala carte, fine dining, catering, baking and pastry, and purchasing storage and handling required. 4. Must be able to acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Blood-Borne Pathogens (BBP) and other required compliance trainings. 5. Ability to perform the GILA WAY which is as follows; Greet our guest Interact positively with guest Listen actively to our guest Appreciate our guest 6. Must possess excellent guest service skills and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. 7. Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. 8. Strong interpersonal and communication skills, both written and oral. 9. This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Essential Duties and Responsibilities: * Promotes and provides excellent guest service experiences to both internal and external guests. * Maintains a creative passion for selling and possesses superior closing skills. * Develops and implements strategies and special promotions with the result of building awareness of GRGE meeting space, its entertainment venues, and its connected facilities and their many offerings. * Ensures maximization of revenue, as well as optimization of margin in order to achieve and or exceed financial goals. * Utilizes sales savvy and hospitality expertise to develop and maintain knowledge of market trends, competition and customer desires, and utilizes those skills and that knowledge to continually improve the effectiveness and financial performance of the enterprise. * Works closely and cooperatively with other Managers, both of the hotel and of the casinos, in order to develop successful approaches to profitable revenue growth while communicating clearly and utilizing a collaborative style. * Fully understands the mission and market position, location, rationale, and design concepts of the enterprise. * Maintains thorough knowledge of the competitive situation in terms of the marketing mix of competing hotels, pricing and rate structures, sales strategies and future hotel planning in the market area. * Conducts outside sales calls, provides site tours and participates in the development of promotional materials. * Attends and participates in industry, association and affiliation meetings in order to develop productive revenue sourcing relationships. * Remains actively involved in the central Arizona business community to ensure on-going awareness of the enterprise and its group offerings. * Maintains awareness and continually updates self-knowledge of hotel features, offerings, and competing hotels within the marketplace, whether casino affiliated or not. * Responsible for mentoring and developing Pathways Mentorship Program participants to successfully transition to management level positions. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other special projects and duties as assigned. Skills/ Requirements * High School Diploma or equivalent required. Associate's degree in business, management, hospitality or related major preferred. * Experience working in a hotel sales role required. * Ability to perform the GILA WAY which is as follows; Greet our guest Interact with our guest Listen actively to our guest Appreciate our guest * Must possess strong attention to detail, excellent guest service skills, strong organizational skills, telephone etiquette, and be a self-staffer with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Pay Rate: $23.48 per hour This position is responsible for performing carpentry related projects throughout the enterprise by personally performing the following duties, as well as demonstrating the GILA WAY. ESSENTIAL DUTIES AND RESPONSIBILITIIES include the following. Other duties may be assigned. * Promotes and provides excellent guest service experiences to both internal and external guests. * Responsible for remodeling offices and workspaces as assigned including demolition, framing, installing drywall, taping, texturing and painting. * Builds and installs cabinets to specifications, finishing them to match surroundings. * Replaces lexon tops in cages to specifications. * Orders and maintains all necessary supplies and materials, keeping to pre-established budgets. * Ensures that projects are completely safely and on-time. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other special projects and duties as assigned. SUPERVISORY RESPONSIBILITIES This position currently has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE * High school diploma or equivalent required. * Three (3) years carpentry trade experience required. * Must possess a valid AZ driver's license and a clean driving record for the past five (5) years. * Ability to perform the GILA WAY which as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communications kills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise policies and procedures, governmental regulations, and technical rules relevant to their responsibilities.

Pay Rate: $8.50 per hour plus tips This position is responsible for providing a memorable experience for guests while protecting the assets and following the policies and procedures of the enterprise, as well as demonstrating the GILA WAY. Essential Duties and Responsibilities * Promotes and provides excellent guest service experience to both internal and external guests. * Responsible for prompt, courteous and accurate dealing of assigned game in accordance with enterprise's procedure manual. * Observes players to protect the integrity of the game, promotes positive guest relations, assists players with rules of play and ensures adherence to established regulations, policies and procedures. * Exchanges currency for gaming chip in accordance with procedures. * Maintains full alertness and knowledge of who is participating in each hand through verbal communication with all players. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness * Performs other special projects and duties as assigned. Skills/ Requirements * High School Diploma or equivalent preferred. * One (1) year of table games dealing experience preferred. * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities. Important Notes As a condition of employment, all new hires must pass the following: Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions. Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Pay Rate: $20.50 per hour This position is responsible for preparing all types of hot and cold food items in the dining areas of the enterprise, This position also performs duties related to preparation of food and beverage items prepared in the restaurant outlets and team member dining rooms, as well as demonstrating the GILA WAY. Essential Duties and Responsibilities: * Promotes and provides excellent guest service experiences to both internal and external guests. * Responsible for providing high quality, fresh hot and cold food items using standardized recipes and methods for preparation. * Maintains a neat and orderly food preparation environment by cleaning in a timely manner immediately following preparation. * Maintains knowledge of good costs and performs job responsibilities in a manner that minimizes waste an improved financial performance. * Sample food prepared to ensure highest quality level at all times. * Maintains correct PAR levels. * Performs other special projects and duties as assigned Skills/ Requirements * Professional training through a culinary education or working in a fast-paced high volume restaurant/catering facility, full service casual dining required. * Must be familiar with common culinary terms and methods regarding broiling, braising, roasting, poaching, sauce preparation and meat carving among other methods. * Ability to operate a broad range of kitchen equipment including stoves, broilers, deep fryers and other food preparation equipment, and uses hand tools, knives and other related small wares. * Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings. * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Pay Rate: $7.50 per hour, plus tips This position provides ultimate hospitality for guests in a casino environment while ensuring all laws and regulations with respect to the safe and responsible service of alcoholic beverages are strictly adhered to and by performing the following duties, as well as demonstrating the GILA WAY. Essential Duties and Responsibilities: * Promotes and provides excellent guest service experiences to both internal and external guests. * Answers menu questions posed by guests. * Maintains knowledge of beverages and any food offerings or special menu items offered. * Upsells to premium offerings of wine, beer and spirituous liquors. * Observes guests behavior and cues that could indicate obvious signs of intoxication. * Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner. * May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen. * Ensures the quality and presentation meet or exceed the expectations of guests. * Performs other special projects and duties as assigned Skills/ Requirements * High School Diploma or equivalent preferred. * Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred. * General wine, beer and spirituous liquor knowledge preferred. * Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings. * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilites.

Pay Rate: $18.00 per hour, plus tips This position is responsible for providing excellent guest service by greeting and seating dining guests in a restaurant outlet and processes guests' food and beverage purchases, as well as demonstrating the GILA WAY Essential Duties and Responsibilities: * Promotes and provides excellent guest service experiences to both internal and external guests. * Provides quick, attentive, positive, friendly and professional service to casino guests while communicating in clear and concise manner. * Communicates accurately with guests regarding approximate wait times, if applicable. * Observes guests and anticipates needs. Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriately and accurately. * Efficiently processes food and beverage orders and purchases through Point of Sale (POS) system. * Maintains the accountability and security of their individual cash drawer. * Stocks and cleans workstation/venue to ensure presentable products. * Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. * Performs other special projects and duties as assigned Skills/ Requirements * High School Diploma or equivalent preferred. * Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred. * Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings. * Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. * Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. * Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. * Strong interpersonal and communication skills, both written and oral. * This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Job Description This position is responsible for generating new catering and group event business. Ensuring compliance with all enterprise policies and procedures, as well as demonstrating the GILA WAY. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Promotes and provides excellent guest service experiences to both internal and external guests. · Assist Sales Department with essential functions (expense reports, site inspection coordination, sales file organization, sales related accounting tasks) and other duties as assigned. · Receive all inquiry calls and vet them appropriately. Create traces for future follow up for those that do not book and assist Sales Manager for future connects for those that do. · Coordination of Delphi Systems. Log all information into Delphi for sales manager follow up and tracking purposes. · Prepare sales contracts, proposals and client documents. · Coordination of various sales office organizational activities. · Quote rates and communicate with guests and meeting planners via verbal and written communication. · Shadow Site Tours as requested by Sales Manager. · Amenity inventory control and relationship with vendor provider and other necessary vendors. · Manage the Knowland Software in coordination with sales manager prospecting and weekly reporting to supplement Delphi and excel databases. · Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. · Performs other special projects and duties as assigned. SUPERVISORY RESPONSIBILITIES This position currently has no supervisory responsibilities. Skills/ Requirements 1. High School Diploma or equivalent required. Associate's degree in business, management, hospitality or related major preferred. 2. Experience working in a hospitality or equivalent industry role preferred. 3. Ability to perform the GILA WAY which is as follows; Greet our guest Interact with our guest Listen actively to our guest Appreciate our guest 4.Must possess strong attention to detail, strong organizational skills, telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision. 5. Proficiency in Delphi inventory management system preferred & Microsoft Office products (Word, Excel, Outlook). 6. Ability to multi-task efficiently. 7. High degree of project & organizational management skills. 8. Able to maintain a professional image at all times. 9. Ability to stand & walk up to 3-4 hours per day. 10. Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. 11. Strong interpersonal and communication skills, both written and oral. 12. This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Job Description Pay Rate: $31 per hour plus toke pool (No Craps Experience) $33 per hour plus toke pool (with Craps Experience) This position is responsible for guest service within the Table Games area and responsible for performing the following duties personally, as well as demonstrating the GILA WAY. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Promotes and provides excellent guest service experiences to both internal and external guests. Observes employees and guests at gaming tables, alerts pit manager or surveillance staff of any cheating, counting, or game disruption. Facilitates the smooth operation of the gaming tables and promotes positive guest relations. Covers tables for dealers as needed. Tracks guests at shift change, ensuring that their cumulative transaction totals are ready to be rolled into the following shift by the Pit Manager. Enters guest information into table touch with description, average bet, win-loss and previous money total. Signs up new Player's Club members and prints Player's Club cards. Enters chip fill or credit requests, placing fills on table and entering them into table touch tracking system. Fulfills guest requests for complimentary food, beverage and show tickets as needed to resolve guest issues. Exhibits Guest Service First behavior. Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. Performs other special projects and duties as assigned. SUPERVISORY RESPONSIBILITIES This position currently has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE 1. High School Diploma or equivalent preferred. 2. Table Games dealing experience required. 3. Ability to perform the GILA WAY which is as follows: Greet our guest Interact positively with our guest Listen actively to our guest Appreciate our guest 4. Must possess excellent guest service skills, be a self-starter with the ability to multitask, follow-up and complete tasks in a timely manner with minimum supervision. 5. Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. 6. Strong interpersonal and communication skills, both written and oral. This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities