Assistant General Manager jobs at Red Robin - 134 jobs
Restaurant Manager
Cracker Barrel Old Country Store 4.1
Maumee, OH jobs
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
As a Cracker Barrel Restaurant Manager, you're not just running a restaurant, you're a leader who focuses on the people and the place. You'll oversee both font-and back-of-house operations, ensuring our guest and team members know that we are committed to Always Serving Up More Than a Meal. With your leadership, you'll coach and develop your team, manage inventory, and deliver on the kind of guest experience we're known for. Backed by the right tools and training, you'll set the example and inspire your team to share the goodness of country hospitality.
So if you're someone who....
Leads with care, making sure both employees and guests feel valued
Thrives managing the full restaurant experience from kitchen flow to front-of-house service
Balances operational focus with people-first leadership
Stays cool under pressure and encourages your team through busy shifts
Believes hospitality is a team effort that starts with strong leadership
Has 2-5+ years of successful restaurant management experience, including 1 year of Cracker Barrel experience
Can work 50 hours a week (five 10-hour shifts), including holidays and weekends as needed
Has a valid driver's license
... come on in, we've been expecting you!
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Merit Increase Opportunities | Quarterly Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Over 90% of GeneralManager and District Managers openings are filled internally| Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
$43k-54k yearly est. 5d ago
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Shift Manager
Buffalo Wild Wings 4.3
Delaware, OH jobs
In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a Shift Manager, you will supervise the operation of our restaurant on a shift-by-shift basis. You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary experiences for guests.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office.
Weekly Pay
Flexible Schedule
Free shift meal and family dining discount*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
Preferably, you have 2 years of restaurant or bar experience.
You are of minimum age to serve alcoholic beverages (or higher, per applicable law).
You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
* Subject to availability and certain eligibility requirements.
$27k-33k yearly est. 3d ago
District Manager
Buffalo Wild Wings 4.3
Remote
In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a District Manager, you will create legendary experiences for guests by overseeing operational processes and procedures for a region of restaurants. You will serve as the liaison between sports bars and support center ensuring strong communication of initiatives, programs, and key focus areas. You will also focus on daily sales, marketing plans and operations including costs of goods sold, labor, and guest relations. Additional key areas of responsibility include:
Guide overall business strategy into day-to-day execution, providing coaching and feedback to management teams.
Coach and support management teams on team member recruiting, development, performance management, and retention.
Support training and development of management team members.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office.
Weekly Pay
Bonus Program*
Medical, Dental, and Vision*
Paid Time Off*
401(k) Retirement Plan*
Life Insurance*
Accidental Death & Dismemberment*
Business Travel Accident*
Short-Term & Long-Term Disability*
Employee Assistance Program*
Financial Wellness Program*
Well-Being Program*
PerkSpot Discount Program*
Dependent Care Flexible Spending Account*
Transit & Parking Flexible Spending Account*
Healthcare Flexible Spending Account*
Health Reimbursement Account*
Health Savings Account*
Identity Theft Protection*
Legal Plan*
Pet Insurance*
Tuition Benefits*
Continuous Learning
Advancement Opportunities
Mentoring Program
Referral Program
Business Resource Groups
Recognition Program*
Community & Charitable Involvement*
Champions of Hope*
YOU GOT THIS
You have 5 years of multi-unit restaurant operations experience.
You have a general knowledge of functional support areas including Human Resources, Training, Marketing, Finance, and Development.
You can manage and direct the work of others, champion change, and have a passion for training and developing your team.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC Drive-In restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
The Ideal candidate will be located in the greater Salt Lake City, UT area.
$49k-78k yearly est. Auto-Apply 7d ago
Restaurant Manager
Cracker Barrel 4.1
Findlay, OH jobs
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
As a Cracker Barrel Restaurant Manager, you're not just running a restaurant, you're a leader who focuses on the people and the place. You'll oversee both font-and back-of-house operations, ensuring our guest and team members know that we are committed to Always Serving Up More Than a Meal. With your leadership, you'll coach and develop your team, manage inventory, and deliver on the kind of guest experience we're known for. Backed by the right tools and training, you'll set the example and inspire your team to share the goodness of country hospitality.
So if you're someone who….
Leads with care, making sure both employees and guests feel valued
Thrives managing the full restaurant experience from kitchen flow to front-of-house service
Balances operational focus with people-first leadership
Stays cool under pressure and encourages your team through busy shifts
Believes hospitality is a team effort that starts with strong leadership
Has 2-5+ years of successful restaurant management experience, including 1 year of Cracker Barrel experience
Can work 50 hours a week (five 10-hour shifts), including holidays and weekends as needed
Has a valid driver's license
… come on in, we've been expecting you!
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Merit Increase Opportunities | Quarterly Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Over 90% of GeneralManager and District Managers openings are filled internally| Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
$43k-54k yearly est. Auto-Apply 60d+ ago
Restaurant Manager
Denny's 4.3
Columbus, OH jobs
Accountability
Reporting to the GeneralManager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards.
Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the GeneralManager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated.
Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction.
Key Business Areas
A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions:
Willingly assists others without being asked
Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
Assists the GeneralManager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
Works with the GeneralManager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards
Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the GeneralManager; recommends corrections; and participates in their execution as required
Works with the GeneralManager to develop hourly employees through corporate training programs, individual development plans, and system assignments
Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts
Monitors that proper security procedures are in place to protect employees, guests and company assets
Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
Works to create and maintain an enjoyable and respectful environment for our guests and employees
Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations
Follows management cash handling, inventory and other operational procedures
Completes all other tasks and duties as assigned
Essential Functions
Must be able to lift a tray weighing up to 25 lbs.
Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
Must be able to bend, stoop, reach, lift and grasp
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to operate point-of-sale system and differentiate between monetary denominations
Must be able to work with all Dennys menu products
Must be able to work around potentially hazardous chemicals
Must have sufficient mobility to move and operate in confined work area
Must work inside and outside
Must be able to observe staff and all aspects of restaurant operations
Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications
Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred
Associates or Bachelors degree preferred or equivalent combination of education and experience
Food Safety Manager certification required
Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively, both orally and in writing, in the English language
Possesses basic math skill (add, subtract, multiply, divide)
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Ability to interpret financial statements and understand contributing factors
Must be able to perform job duties of every position
Must be prepared to multitask in accordance with the demands of the business
Ability to identify and anticipate opportunities and implement corrective action steps
Ability to work weekends, holidays, and evenings
Licensed to operate an automobile without hours of operations restrictions
Has reliable transportation in order to meet banking obligations
This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
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$37k-46k yearly est. 30d ago
District Manager
Burger King 4.5
Greenville, OH jobs
JOB TITLE: District Manager (DM)
REPORTS TO: Senior Vice President (SVP)
The District Manager (DM) has overall responsibility for managing daily operations of the restaurant business in order to achieve and maintain high standard of quality, service and cleanliness and ensuring the restaurants desired outcomes i.e., increased sales, profitability, and employee retention. The DM empowers the Restaurant GeneralManagers (RGM) team within their district to oversee the financial controls, operations, people development, customer service and company compliance within the restaurant across all shifts. A DM should be flexible and be able to work the hours necessary for the proper discharge of their duties and/or required by the needs of the business.
NOTE: Each "key activity" described below identifies, the primary (but not exclusive) core competency related to the performance
Responsibilities and Key Activities
1. Leads Operations Excellence (Health & Safety, Loss Control):
· Demonstrates expert understanding of Operations Excellence Standards (Clean, Safe, Hot and Fresh, Friendly and in a reasonable time frame of guest expectations.
· Provides operations direction to team in a clear, concise and positive way and coaches others to lead operations. Consistently deliver on standards throughout all day parts by utilising travel paths, cleaning schedules and daily checklists. Complies with legal and company directives. Keeps accurate records.
· Demonstrates patience and a positive attitude with management team and team members while delegating tasks and giving instructions.
· Restaurant embraces new platforms through rigorous implementation plan. Management supports new processes and actively coaches transition phase.
· Ensures that Health and Safety and Food Safety working practices are adhered to at all times across the district.
2. Business Planning Financial Control
· Overall financial planning
· Delivers GP through control of food costs, waste, employee meals, free food and merchandise
· Forecasts monthly profit verses plan and delivers against P&L. Identifies any shortfalls and implements solutions to meet targets.
· Use one-to-one business reviews to discuss all aspects of P&L. Shares and implements good practice amongst others
· Understands and analyze retail audit trends, implements recommendation and ensures compliance to cash policy at all times. Restaurant paperwork checked on a daily basis and action discrepancies. Completes weekly stock count and communicates findings to SVP on weekly review meetings.
3. Customer Service-Leads Customer Service
· Leads by example and motivates teams to deliver a great guest experience at all times
· Makes professional impression on customers and team through positive and friendly attitude and proactive interaction to seek feedback on customer experience
· Ensure team set up to deliver a great guest experience across all areas
· Meet or exceed speed of service standard through effective application of labor scheduling
· Ensure that guest conflict is resolved in a timely, friendly and professional manner in order to achieve a satisfactory outcome
4. People Management and Team Talent
· Maintains a supportive environment through regular management meetings, one to one reviews and specific staff events
· Provides the team with clear direction and support
· Enhances teamwork both within the restaurant and across the area through open and honest communication
· Complete annual performance review for management team
· Complete Leadership Development Review (LDR) process for the management team
· Manage absence and disciplinary issues within the district, seeking specialist advice where necessary
· Leads development and implementation of strategies to identify/hire/promote and retain effective team talent; assists Regional Training Manager with management recruitment and selection
· Coaches management team members on people leadership skills and management tools for maximum efficiency
· Identifies effective team members who are “at-risk-of-departing” and takes appropriate action for retention
· Ensure succession plans are in place for the whole team with specific development actions for key individuals; understands the need to continually improve the strength of the team
5. Sales Building
· Executes national and local promotions with zero defects. Ensures Managers prepare in advance, motivates the team and supports execution
· Continuously aware of competitor activity and understand the impact on day part within own restaurant sales. Offer short and term solution
· Implement menu management procedures through dayparts (Breakfast, Lunch, Side Orders, Value for Money Meals day and night offers)
· Use current company guidelines to find ways to upsell, ensure clear targets are posted and reviewed
· Reward and recognition schemes in place
Qualifications
1. Demonstrated leadership and development skills with 1 to 4 years of excellent performance standards in a restaurant or retail environment or a comparable work record, preferably in a restaurant or in the retail/hospitality industry
2. English language proficiency that enables effective communication
3. Completion of the following internal training workshop or is willing to complete them within the required time frames: Management Training Foundations, Food Safety Level 2 (SERVSAFE).
Critical Relationships:
1. RGM's and Restaurant Team
2. SVP (Senior Vice President)
3. HR / Training / Department Heads
4. Head Office
5. Customers
6. Suppliers and Contractors
```Duties```
- Oversee and manage multiple district locations, ensuring operational efficiency and effectiveness
- Develop and implement strategies to drive business growth and achieve sales targets
- Monitor and analyze key performance indicators to identify areas for improvement and implement process enhancements
- Provide leadership and guidance to district managers and their teams, fostering a culture of high performance and accountability
- Collaborate with cross-functional teams to develop and execute strategic initiatives
- Conduct regular performance evaluations and provide coaching and development opportunities to enhance team members' skills
- Manage profit and loss for the district, making data-driven decisions to optimize financial performance
- Ensure compliance with company policies, procedures, and regulatory requirements
```Skills```
- Strong background in process improvement, with the ability to identify opportunities for operational efficiencies
- Proven track record in sales, with the ability to drive revenue growth and meet or exceed targets
- Excellent supervisory skills, with the ability to effectively lead and motivate a team
- Strategic planning expertise, with the ability to develop and execute plans to achieve business objectives
- Business development acumen, with the ability to identify new opportunities for growth and expansion
- Proficient in profit loss management, with the ability to analyze financial data and make informed decisions
- Project management skills, with the ability to effectively plan, execute, and monitor projects
- Strong leadership abilities, with the ability to inspire and influence others towards achieving common goals
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Work schedule
10 hour shift
Weekend availability
On call
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Paid training
Mileage reimbursement
$45k-63k yearly est. 60d+ ago
Assistant General Manager
Buffalo Wild Wings 4.3
Saint Clairsville, OH jobs
Know what it's like to be in the stadium on game day? Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it that way. So, we're constantly upping the ante, providing the ultimate experience for our fans. And, of course, it's our people that bring that experience to life.
GAME DAY
Our AssistantGeneralManager (AGM) is our assistant coach, overseeing the Heart of House (HOH) and Bar operations within the sports bar. Training? Zone rollouts? Inventory? Sales building? No problem. Get the right tools into your hands and you're ready to dig in. You'll be responsible for managing the HOH and Bar costs and ensure that your Team has the tools and resources to win the game. The day to day operations of the sports bar will be part of your primary focus and you'll be responsible for executing your plays along with the sports bar management team.
WE'LL PROVIDE THE PLAYBOOK, HERE'S WHAT YOU SHOULD BRING TO THE TABLE
* You know the business. You have general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
* You have the education and experience. You're a high school graduate or similar. Extra points if you bring a bachelor's degree, have 3 years of management experience and previous Front of House (FOH) and HOH/Kitchen management experience.
* You're Team focused. You have a passion for training and developing your Team.
BRAG FACTOR
You'll be working for the hottest brand around and have tons of fun doing it. What else is in it for you? You'll be set up for success right out of the gate. The same vigor that we put into developing sauces for our famous wings, we put into developing and growing our Team Members. If you're hungry for the next step in your career, we'll help you get there. Did we mention that you'll never miss that history-making sports play ever again?
$37k-48k yearly est. 42d ago
Restaurant Manager - Chili's Sandusky, OH
Chili's 4.0
Sandusky, OH jobs
Chili's Managers are wired for hospitality! We're in the people business. So, we know how to make someone feel special, and our most successful Managers are passionate about connecting with Team Members and Guests. Our win-together atmosphere rewards teamwork, and a willingness to go above and beyond is always recognized and celebrated.
For decades, Chili's has been known for our culture of fun. Simply put - we take our jobs seriously but not ourselves. Our Managers are hungry for top business results but also know how to have fun along the way. From leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen.
Responsibilities
Ensure a great Guest experience
Role model and hold Team Members accountable to operational and quality standards
Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
Foster open communication between Team Members and Management
Influence Team Member behaviors by championing change and restaurant initiatives
Lead with heart and mind
Drive business results by utilizing Chili's systems to effectively control costs
Follow operational systems, such as our Manager Timeline and performing quality Line Checks
Hire, train, retain, and develop Team Members to take on larger roles
Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
Understand and practice safe food handling procedures
Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant
About Us
Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day.
About You
Dependable team player
Prefers to work in a fast-paced environment
Great multitasking skills
$50k-68k yearly est. Auto-Apply 60d+ ago
General Manager IHOP 5430
IHOP 4.0
Lima, OH jobs
Begin an exciting leadership journey as a GeneralManager at IHOP. As the driving force behind our success, you will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences.
Responsibilities:
· Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets.
· Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration.
· Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations.
· Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency.
· Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions.
· Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations.
· Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability.
Qualifications:
· Bachelor's degrees in Business Administration, Hospitality Management, or a related field preferred.
· Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles.
· Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
· Proven track record of achieving business results, driving sales growth, and managing profitability.
· Excellent communication, negotiation, and problem-solving skills.
· Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Competencies:
· Leadership: Inspire and empower team members to achieve excellence and deliver outstanding service.
· Strategic Thinking: Develop and execute business strategies for long-term success and growth.
· Financial Management: Manage budgets, control costs, and drive profitability through a strong understanding of financial principles.
· Customer Focus: Provide exceptional guest experiences and build lasting relationships.
· Adaptability: Adjust to changing priorities and environments, driving continuous improvement.
Skills:
· Leadership and team management
· Business acumen
· Sales and marketing
· Financial analysis and budgeting
· Problem-solving and decision-making
Physical Requirements:
· Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
· Standing and Walking: Prolonged periods of standing and walking throughout the shift.
· Bending and Reaching: Frequent bending, reaching, and twisting.
· Manual Dexterity: Good hand-eye coordination.
· Communication Skills: Clear verbal communication to interact effectively with team members and guests.
· Temperature Tolerance: Capability to work in diverse temperature conditions.
Benefits:
· Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
· Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.
· Career Growth: Training programs, clear career paths, and mentorship opportunities.
· Recognition: Performance-based incentives, bonuses, and employee recognition programs.
· Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.
· Flexibility: Customizable benefits and support for major life events.
$51k-75k yearly est. 60d+ ago
General Manager IHOP 5456
IHOP 4.0
Toledo, OH jobs
Begin an exciting leadership journey as a GeneralManager at IHOP. As the driving force behind our success, you will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences.
Responsibilities:
· Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets.
· Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration.
· Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations.
· Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency.
· Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions.
· Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations.
· Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability.
Qualifications:
· Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
· Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles.
· Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
· Proven track record of achieving business results, driving sales growth, and managing profitability.
· Excellent communication, negotiation, and problem-solving skills.
· Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Competencies:
· Leadership: Inspire and empower team members to achieve excellence and deliver outstanding service.
· Strategic Thinking: Develop and execute business strategies for long-term success and growth.
· Financial Management: Manage budgets, control costs, and drive profitability through a strong understanding of financial principles.
· Customer Focus: Provide exceptional guest experiences and build lasting relationships.
· Adaptability: Adjust to changing priorities and environments, driving continuous improvement.
Skills:
· Leadership and team management
· Business acumen
· Sales and marketing
· Financial analysis and budgeting
· Problem-solving and decision-making
Physical Requirements:
· Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
· Standing and Walking: Prolonged periods of standing and walking throughout the shift.
· Bending and Reaching: Frequent bending, reaching, and twisting.
· Manual Dexterity: Good hand-eye coordination.
· Communication Skills: Clear verbal communication to interact effectively with team members and guests.
· Temperature Tolerance: Capability to work in diverse temperature conditions.
Benefits:
· Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
· Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.
· Career Growth: Training programs, clear career paths, and mentorship opportunities.
· Recognition: Performance-based incentives, bonuses, and employee recognition programs.
· Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.
· Flexibility: Customizable benefits and support for major life events.
$52k-76k yearly est. 60d+ ago
Assistant Restaurant Manager
Burger King 4.5
Cleveland, OH jobs
AssistantGeneralManager
Reports to: Restaurant GeneralManager
The AssistantGeneralManager (AGM) oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They support the Management Team in staff management and financial performance management, playing a pivotal role in implementing policies, ensuring safety standards, and fostering a positive work environment. As the GM's right hand, they assist in decision-making, training, and maintaining overall restaurant efficiency and profitability. The AGM will assist in executing limited GM duties as needed.
Essential functions include, but are not limited to:
Demonstrates self-awareness, motivates self and others, and proactively seeks feedback.
Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
Ensures adherence to brand standards for service, food quality, and safety.
Creates a supportive environment for team members and resolves concerns promptly.
Treats employees with respect, recognition, and manages sales and labor tracking effectively.
Maintains cleanliness, maintenance, and service standards to uphold brand image.
Plans and executes shift operations efficiently, following company guidelines for cost control.
Leads with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles.
Applies financial understanding to improve business decisions and ensure cash handling procedures are followed.
Ensures compliance with labor laws.
Coordinates restaurant operations, including staffing and inventory management, and completes administrative duties.
Identifies trends and implements action plans for improvement, focusing on long-term sales growth.
Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members.
Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
Other duties as assigned.
What Will Make You Successful:
Must be at least 18 years of age.
High school diploma or equivalent restaurant management experience.
Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
Previous fast food management experience required.
Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures.
Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
Willingness to learn all areas of restaurant operations & work multiple stations.
Ability to display positive attitude and a genuine desire to make others happy and serve one another.
Ability to treat others with respect and care.
Strong communication skills, including verbal communication in Spanish and/or English.
Self-motivated and action-oriented.
Attitude that embraces learning.
Willing to admit when you made a mistake, take accountability, and fix the issue.
Prompt and regular attendance on assigned shifts - dependable and reliable.
Must have reliable transportation to work and to company outside events / meetings.
Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.
What You Can Expect from Us:
Competitive salary and bonus program
401(k) with company match
Medical, dental, vision Insurance
Paid time off
Ongoing career and leadership development
Scholarship opportunities
People-first culture
Authentic, values-based leadership
About the Company:
Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!
Supplemental pay
Bonus pay
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
$31k-39k yearly est. 60d+ ago
Restaurant Manager
Denny's 4.3
Perrysburg, OH jobs
Accountability
Reporting to the GeneralManager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards.
Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the GeneralManager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated.
Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction.
Key Business Areas
A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions:
Willingly assists others without being asked
Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
Assists the GeneralManager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
Works with the GeneralManager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards
Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the GeneralManager; recommends corrections; and participates in their execution as required
Works with the GeneralManager to develop hourly employees through corporate training programs, individual development plans, and system assignments
Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts
Monitors that proper security procedures are in place to protect employees, guests and company assets
Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
Works to create and maintain an enjoyable and respectful environment for our guests and employees
Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations
Follows management cash handling, inventory and other operational procedures
Completes all other tasks and duties as assigned
Essential Functions
Must be able to lift a tray weighing up to 25 lbs.
Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
Must be able to bend, stoop, reach, lift and grasp
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to operate point-of-sale system and differentiate between monetary denominations
Must be able to work with all Dennys menu products
Must be able to work around potentially hazardous chemicals
Must have sufficient mobility to move and operate in confined work area
Must work inside and outside
Must be able to observe staff and all aspects of restaurant operations
Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications
Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred
Associates or Bachelors degree preferred or equivalent combination of education and experience
Food Safety Manager certification required
Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively, both orally and in writing, in the English language
Possesses basic math skill (add, subtract, multiply, divide)
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Ability to interpret financial statements and understand contributing factors
Must be able to perform job duties of every position
Must be prepared to multitask in accordance with the demands of the business
Ability to identify and anticipate opportunities and implement corrective action steps
Ability to work weekends, holidays, and evenings
Licensed to operate an automobile without hours of operations restrictions
Has reliable transportation in order to meet banking obligations
This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
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aTA4C5V3bl
$37k-46k yearly est. 29d ago
Restaurant Manager
Denny's 4.3
Perrysburg, OH jobs
Accountability
Reporting to the GeneralManager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards.
Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the GeneralManager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated.
Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction.
Key Business Areas
A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions:
Willingly assists others without being asked
Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
Assists the GeneralManager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
Works with the GeneralManager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards
Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the GeneralManager; recommends corrections; and participates in their execution as required
Works with the GeneralManager to develop hourly employees through corporate training programs, individual development plans, and system assignments
Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts
Monitors that proper security procedures are in place to protect employees, guests and company assets
Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
Works to create and maintain an enjoyable and respectful environment for our guests and employees
Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations
Follows management cash handling, inventory and other operational procedures
Completes all other tasks and duties as assigned
Essential Functions
Must be able to lift a tray weighing up to 25 lbs.
Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
Must be able to bend, stoop, reach, lift and grasp
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to operate point-of-sale system and differentiate between monetary denominations
Must be able to work with all Dennys menu products
Must be able to work around potentially hazardous chemicals
Must have sufficient mobility to move and operate in confined work area
Must work inside and outside
Must be able to observe staff and all aspects of restaurant operations
Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications
Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred
Associates or Bachelors degree preferred or equivalent combination of education and experience
Food Safety Manager certification required
Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively, both orally and in writing, in the English language
Possesses basic math skill (add, subtract, multiply, divide)
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Ability to interpret financial statements and understand contributing factors
Must be able to perform job duties of every position
Must be prepared to multitask in accordance with the demands of the business
Ability to identify and anticipate opportunities and implement corrective action steps
Ability to work weekends, holidays, and evenings
Licensed to operate an automobile without hours of operations restrictions
Has reliable transportation in order to meet banking obligations
This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
$37k-46k yearly est. Auto-Apply 60d+ ago
General Manager
Red Lobster 4.1
Piqua, OH jobs
Responsible for leading restaurant operations through a team of managers and crew; demonstrates leadership by living Red Lobster's principles, driving a culture of operational excellence with a focus on culinary, beverage, and service excellence and creating an over-the-top crew experience. Successful performance is measured through consistent delivery of balanced results from the perspective of guest, employee, process excellence, and financial goals. This ultimately leads to sustainable growth in sales and profits achieved through people, personal, business, and results leadership.
Key Qualifications
Must be at least 21 years of age
5+ years management experience in restaurant, hotel, retail, or general business required
3+ years consistent achievement of highly distinguished business results as a Restaurant Manager preferred
Demonstrated excellence in Service & Culinary Manager positions required
Proven leadership and performance record of success as a casual dining/full service Restaurant Manager required (external candidates)
ServSafe, local and state regulatory certificates or the ability to obtain required
Proficiency communicating (verbally and in writing) in English required
Bachelor's degree preferred
Pay Range USD $66,500.00 - USD $78,300.00 /Yr.
$66.5k-78.3k yearly Auto-Apply 29d ago
General Manager IHOP 5461
IHOP 4.0
Holland, OH jobs
Embark on an exciting leadership journey with the International House of Pancakes (IHOP) as a GeneralManager. As the driving force behind our restaurant's success, the GeneralManager will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences.
Responsibilities:
Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets.
Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration.
Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations.
Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency.
Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions.
Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations.
Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability.
Qualifications:
Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles.
Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
Proven track record of achieving business results, driving sales growth, and managing profitability.
Excellent communication, negotiation, and problem-solving skills.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Competencies:
Leadership: Ability to inspire and empower team members to achieve excellence and deliver outstanding service.
Strategic Thinking: Ability to develop and execute business strategies to achieve long-term success and growth.
Financial Management: Strong understanding of financial principles and ability to manage budgets, control costs, and drive profitability.
Customer Focus: Commitment to providing exceptional guest experiences and building lasting relationships with customers.
Adaptability: Flexibility to adapt to changing priorities and environments and drive continuous improvement.
Skills:
Leadership and team management
Business acumen
Sales and marketing
Financial analysis and budgeting
Problem-solving and decision-making
Physical Requirements:
Restaurant Presence: Work a minimum of 50 hours a week, with a schedule that focuses primarily on Friday through Sunday, 6-4 AM, and the ability to work an evening shift as needed or when requested.
Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
Standing and Walking: Prolonged periods of standing and walking throughout the shift.
Bending and Reaching: Frequent bending, reaching, and twisting.
Manual Dexterity: Good hand-eye coordination.
Communication Skills: Clear verbal communication to interact with people.
Temperature Tolerance: Ability to work in varying temperatures.
Benefits:
Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.
Career Growth: Training programs, clear career paths, and mentorship opportunities.
Recognition: Performance-based incentives, bonuses, and employee recognition programs.
Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.
Flexibility: Customizable benefits and support for major life events.
$52k-76k yearly est. 60d+ ago
Restaurant Manager
Denny's 4.3
Jeffersonville, OH jobs
Accountability
Reporting to the GeneralManager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards.
Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the GeneralManager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated.
Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction.
Key Business Areas
A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions:
Willingly assists others without being asked
Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
Assists the GeneralManager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
Works with the GeneralManager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards
Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the GeneralManager; recommends corrections; and participates in their execution as required
Works with the GeneralManager to develop hourly employees through corporate training programs, individual development plans, and system assignments
Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts
Monitors that proper security procedures are in place to protect employees, guests and company assets
Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
Works to create and maintain an enjoyable and respectful environment for our guests and employees
Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations
Follows management cash handling, inventory and other operational procedures
Completes all other tasks and duties as assigned
Essential Functions
Must be able to lift a tray weighing up to 25 lbs.
Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
Must be able to bend, stoop, reach, lift and grasp
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to operate point-of-sale system and differentiate between monetary denominations
Must be able to work with all Dennys menu products
Must be able to work around potentially hazardous chemicals
Must have sufficient mobility to move and operate in confined work area
Must work inside and outside
Must be able to observe staff and all aspects of restaurant operations
Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications
Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred
Associates or Bachelors degree preferred or equivalent combination of education and experience
Food Safety Manager certification required
Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively, both orally and in writing, in the English language
Possesses basic math skill (add, subtract, multiply, divide)
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Ability to interpret financial statements and understand contributing factors
Must be able to perform job duties of every position
Must be prepared to multitask in accordance with the demands of the business
Ability to identify and anticipate opportunities and implement corrective action steps
Ability to work weekends, holidays, and evenings
Licensed to operate an automobile without hours of operations restrictions
Has reliable transportation in order to meet banking obligations
This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
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bF4pnz5RAL
$37k-46k yearly est. 30d ago
Restaurant Manager
Smashburger 4.5
Dayton, OH jobs
SMASHBURGER
Restaurant Manager
Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences.
Better Benefits: Build a better experience work & lifestyle!
Quarterly Bonus
Get Paid $ to Refer your Friends*
RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
Paid time off - vacation and sick*
Medical, Dental and Vision Options*
401K match (21 and older)
Flexible schedules in a fun, family friendly, team environment
Employee Assistance Program
Fast track for career opportunities and management experience
Free uniform
*Eligibility based off of time in position and average hours worked
*Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions
Restaurant Manager Responsibilities
Reporting to the Restaurant GeneralManager, our Restaurant Managers are the champions of better burgers! In this role you will:
Manage the performance of multiple Shift Leaders (SL) and Employees
Promote a fun and positive work environment
Manage the effectiveness of people focused processes and systems
Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employees
Reward and recognize employee performance that exceeds company standards
Manage with integrity the daily completion of operational check lists to include
Line checks and uniform standards
Opening/closing check lists
Safe and deposit logs
Manage FSC operational standards daily
Manage the guest experience metrics (NPS and OSAT)
Ensure all food safety standards are followed and in compliance with all local health departments
Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
Manage the successful onboarding and training for all new employees
Support routine management communication
Follow COGS management procedures for food ordering and inventory
Follow and ensures company cash policies to ensure minimal losses through theft or shortages
Manage daily labor
Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed
Manage local store marketing programs as assigned
Restaurant Manager Requirements
1-2 years of Manager experience in restaurants
Flexible to work nights, weekends, and holidays
Follow Smashburger uniform standards
Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
Must successfully complete Smashburger training program
Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
Excellent attention to detail
Proven time management, consistency, and organizational skills
Highly motivated, self-directed, and results driven
Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
Ability to work in high and low temperatures
**All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.
****************************************************
$47k-60k yearly est. 7d ago
General Manager
Buffalo Wild Wings 4.3
Saint Clairsville, OH jobs
SPORTS BAR GENERALMANAGER Know what it's like to be in the stadium on game day? Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it that way. So, we're constantly upping the ante, providing the ultimate experience for our fans. And, of course, it's our people that bring that experience to life.
GAME DAY
Our GeneralManager is our head coach. You will be the leader in creating the ultimate experience for our sports fans. From local restaurant marketing to Profit and Loss statement results, you'll be responsible for ensuring that your sports bar is at the top of its game. You will lead your sports bar Management Team (AGM, Hospitality Manager, Service Manager, Bar Manager and Kitchen Manager) through performance, engagement and training initiatives. If that weren't cool enough, you will even have the opportunity to oversee all community connection and fundraising related activities.
WE'LL PROVIDE THE PLAYBOOK, HERE'S WHAT YOU BRING TO THE TABLE
* You know the business. You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
* You know the plays to win the game. You can manage and direct work of others, champion change and analyze a Profit and Loss statement.
* You have the education and experience. You're a high school graduate or similar. Extra points if you bring a bachelor's degree, have 4-5 years of management experience and previous Restaurant GeneralManager experience.
* You're Team focused. You have a passion for training and developing your Team.
BRAG FACTOR
You'll be working for the hottest brand around and have tons of fun doing it. As a GeneralManager, you'll be eligible for monthly and quarterly bonuses and a comprehensive benefits program. You will have the resources to be at the top of your game. Everything that we put into developing sauces for our famous wings, we put the same vigor into developing and growing our GeneralManagers. Do you aspire to become a Training GeneralManager or a District Manager? Whatever your career goals are, we'll help get you there. Did we mention that you'll never miss a sporting event ever again?
$36k-53k yearly est. 42d ago
Restaurant Manager
Smashburger 4.5
Olde West Chester, OH jobs
SMASHBURGER
Restaurant Manager
Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences.
Better Benefits: Build a better experience work & lifestyle!
Quarterly Bonus
Get Paid $ to Refer your Friends*
RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
Paid time off - vacation and sick*
Medical, Dental and Vision Options*
401K match (21 and older)
Flexible schedules in a fun, family friendly, team environment
Employee Assistance Program
Fast track for career opportunities and management experience
Free uniform
*Eligibility based off of time in position and average hours worked
*Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions
Restaurant Manager Responsibilities
Reporting to the Restaurant GeneralManager, our Restaurant Managers are the champions of better burgers! In this role you will:
Manage the performance of multiple Shift Leaders (SL) and Employees
Promote a fun and positive work environment
Manage the effectiveness of people focused processes and systems
Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employees
Reward and recognize employee performance that exceeds company standards
Manage with integrity the daily completion of operational check lists to include
Line checks and uniform standards
Opening/closing check lists
Safe and deposit logs
Manage FSC operational standards daily
Manage the guest experience metrics (NPS and OSAT)
Ensure all food safety standards are followed and in compliance with all local health departments
Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
Manage the successful onboarding and training for all new employees
Support routine management communication
Follow COGS management procedures for food ordering and inventory
Follow and ensures company cash policies to ensure minimal losses through theft or shortages
Manage daily labor
Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed
Manage local store marketing programs as assigned
Restaurant Manager Requirements
1-2 years of Manager experience in restaurants
Flexible to work nights, weekends, and holidays
Follow Smashburger uniform standards
Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
Must successfully complete Smashburger training program
Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
Excellent attention to detail
Proven time management, consistency, and organizational skills
Highly motivated, self-directed, and results driven
Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
Ability to work in high and low temperatures
**All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.
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$47k-60k yearly est. 8d ago
Assistant Restaurant Manager
Burger King 4.5
Mayfield Heights, OH jobs
AssistantGeneralManager
Reports to: Restaurant GeneralManager
The AssistantGeneralManager (AGM) oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They support the Management Team in staff management and financial performance management, playing a pivotal role in implementing policies, ensuring safety standards, and fostering a positive work environment. As the GM's right hand, they assist in decision-making, training, and maintaining overall restaurant efficiency and profitability. The AGM will assist in executing limited GM duties as needed.
Essential functions include, but are not limited to:
Demonstrates self-awareness, motivates self and others, and proactively seeks feedback.
Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
Ensures adherence to brand standards for service, food quality, and safety.
Creates a supportive environment for team members and resolves concerns promptly.
Treats employees with respect, recognition, and manages sales and labor tracking effectively.
Maintains cleanliness, maintenance, and service standards to uphold brand image.
Plans and executes shift operations efficiently, following company guidelines for cost control.
Leads with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles.
Applies financial understanding to improve business decisions and ensure cash handling procedures are followed.
Ensures compliance with labor laws.
Coordinates restaurant operations, including staffing and inventory management, and completes administrative duties.
Identifies trends and implements action plans for improvement, focusing on long-term sales growth.
Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members.
Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
Other duties as assigned.
What Will Make You Successful:
Must be at least 18 years of age.
High school diploma or equivalent restaurant management experience.
Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
Previous fast food management experience required.
Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures.
Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
Willingness to learn all areas of restaurant operations & work multiple stations.
Ability to display positive attitude and a genuine desire to make others happy and serve one another.
Ability to treat others with respect and care.
Strong communication skills, including verbal communication in Spanish and/or English.
Self-motivated and action-oriented.
Attitude that embraces learning.
Willing to admit when you made a mistake, take accountability, and fix the issue.
Prompt and regular attendance on assigned shifts - dependable and reliable.
Must have reliable transportation to work and to company outside events / meetings.
Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.
What You Can Expect from Us:
Competitive salary and bonus program
401(k) with company match
Medical, dental, vision Insurance
Paid time off
Ongoing career and leadership development
Scholarship opportunities
People-first culture
Authentic, values-based leadership
About the Company:
Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!
Supplemental pay
Bonus pay
Benefits
Health insurance
Paid time off
Dental insurance
Vision insurance
Life insurance
401(k)